GUESTS’ ASSESSMENT OF THE SERVICE QUALITY

OF SELECTED BUFFET RESTAURANTS

IN METRO MANILA

We are students from Adamson University taking up Bachelor of Science Hospitality

Management. We are undertaking a study entitled, “GUESTS’ ASSESSMENT OF THE
SERVICE QUALITY OF SELECTED BUFFET RESTAURANTS IN METRO MANILA”
as an undergraduate thesis. The objective of the study is to investigate about the customer’s
awareness towards the service quality of selected buffet restaurants in Metro Manila.
In this connection, your valuable cooperation will contribute a lot in materializing the good
purpose of the study.

Directions: Please put a check (✓) in the space corresponding to your answer.

I. Demographic Profile:

1.1 Age
18 – 25 years old
26 – 30 years old
31 – 35 years old
36 – 40 years old
41 and above

1.2 Gender

Male
Female

1.3 Civil Status

Single
Married
Separated
Widowed

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1.4 Educational Attainment
High School Graduate
College Graduate
Master’s Degree Graduate

1.5 Monthly Allowance

Below 5,000php
5,001php – 15,000php
15,001php – 25,000php
25,001php – 35,000php
35,001php – 45,000php
45,001php and above

1.6 Knowledge about the Restaurant

Recommended by a Family or Relative

Recommended by a friend or colleague
Was mentioned in a blog or article
From the internet
Mall advertisement/s

1.7 Frequency of Dining

Once in a month
2 – 3 times a month
4 – 6 times a month
7 or more a month

1.8 Preferred type of cuisine

American Japanese
Chinese Korean
Filipino Italian

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 II. Factors Affecting Service Quality:

Strongly Strongly
Factors Affecting Service Quality Agree Agree Disagree Disagree

The food is served fresh and hot

The food presented is pleasant with the eyes

The food was well – cooked, not raw or burnt

The serving size was good enough

The proper storage of food is maintained to avoid spoilage

The food and beverages are properly stored to avoid contamination

The food is a good value for the price

The drinks are tasteful and is served according to its temperature

The utensils are enough to accommodate the number of customers

The employees are knowledgeable about the food they offer

The employees follow a certain time of shift rotation from the stations

The restaurant offers good ambiance and ventilation

The restaurant offers vast amount of space to eat

The restaurant offers a Family-Friendly environment

The restaurant is free from any kind of insects

The sanitation in the restroom is well - maintained

The amount of waiting time is according to what is expected