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Go to Sales Order
Click on Query
Write BM in Division
Click on Go
Select all orders by pressing CTRL button and A from keyboard and then right click on them to
export all orders.
*To check completed orders for selected days, we have to follow the procedure as below:
Go to Sales Order
Click on Query
Go to Service Request – 2
Click on New
Select Service ID in Find dropdown, Write PSTN number in Stating with and press Go
Then click on SR
Scrolls down the page, change required information and click on Update button, SR shall be
updated within 5 minutes.
*We can change Billing Account similarly but in case of ownership change we have to change
Billing Account and Customer Account first and then ownership will be changed in same way as
of Billing or Customer Account Change.
3- BB package Change
Go to Accounts – 2
Click on Customize
Click on Broadband
Select price plan from DSL Price Plans and click Done appearing on top of the page
Write comments in Comments: box and click on Submit appearing on top of the page
We can change PSTN packages similarly as well as VAS by following same procedure
Go to Accounts – 2
Click on Customize
Click on Broadband
Check the box Change Modem, Select the Modem condition and click on Done
Write comments in Comments: box and click on Submit appearing on top of the page to
proceed further in Maximo
In Maximo click on Resource Orders, write OEID(order entry ID) in Order Number box and press
enter
Click on bubble appearing in MXID (Allocated) and select the required Modem to change and
press Execute for further process
Refresh the window from refresh tab and go to again in BB tab for recovery of old Modem
Click on balloon appearing in Recovery Status, select Modem Condition and press Execute.
Order then goes to WFRC; simply execute it again for completion.
Go to Accounts – 2
Click on Customize
Click on Broadband
Select Change Port or Change Password and click on Done from top of the page
Write comments in Comments: box and click on Submit appearing on top of the page to
proceed further in Maximo
In Maximo click on Resource Orders, write OEID (order entry ID) in Order Number box and
press enter
Click on bubble appearing in Select Port and select the required Port to change, press Apply
Selected Port and press Execute to complete the process.
6- BB Closure
Go to Accounts – 2
Click on Customize
Uncheck Broadband
Click on Done on top of the window
Write comments in Comments: box, submit it and go to Maximo for further process
In Maximo click on Resource Orders, write OEID (order entry ID) in Order Number box and
press enter
When order status changes from MFR to WFREC recover modem and execute to complete the
process.
*Repeat the same process for closure of both PSTN and BB with minor difference as we have to
press disconnect button in CRM and remaining process is same.
7- Internal/External Shift/Change of PSTN number
Go to Accounts – 2
Go to Installed Services
Press internal Shift Button in case of internal shift and same for external shift
Select new service account from popup window and submit the order after necessary
comments.
Change of PSTN number process is same as of internal shift as in MAXIMO simply execute it on
which popup window appears and ask for chosen of option to change switch or not.
8- STATIC IP Assignment
Repeat the same process as of Add BB; when we enter in Customize simply check on Static IP,
click on done and submit after necessary comments, In Maximo Simply assign IP and execute it.
After execution order goes in WFRC then again execute it to complete process.
Go to Accounts – 2
Click on New
Go to View Services
Click on New
Click on Customize
*We can see all orders at Resource Order (PTCL) related to MAXIMO and can download them
by clicking on Download.
Go to Resource Order (PTCL) and write order entry ID in Order Number box and press enter
Click on select value tab in New Division, select right division and press Execute
Go to Network Inventory (PTCL) write MXID of cabinet in MXID and press enter
We can check multiple things on multiple tabs there including Work Force there
Go to Network Inventory (PTCL) write division code in Division and press enter to check all the
NE’s with status either it would be Operating/Inactive or others available in Status tab.
Similarly we can check and download all the DP’s or DC’s or other NE’s available in Maximo of a
Division or a subdivision separately.