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1- Orders Checking In CRM

Go to Sales Order

Select All Sales Orders

Click on Query

Select Status required to be checked

Write BM in Division

Click on Go

All the required status orders shall be appeared there to process

*These orders can be exported by following procedure:

Select all orders by pressing CTRL button and A from keyboard and then right click on them to
export all orders.

*To check completed orders for selected days, we have to follow the procedure as below:

Go to Sales Order

Select All Sales Orders

Click on Query

Select Status required to be checked

Write BM Jhang Road Faisalabad in Division

Write the date format as >”DD/MM/YY” and <“DD/MM/YY” and click on Go

2- Customer Account Change

Go to Service Request – 2

Click on Service Requests list


Click on Query

Write PSTN number with code in Service ID # and click on Go

Click on New

Click on bubble appearing in Service ID

Select Service ID in Find dropdown, Write PSTN number in Stating with and press Go

Click on Status active with PSTN and click on OK


Then select Customer Information SR in SR Category, Account in Type, Customer Account
change in Sub Type and Walk-in at Source and save it by “pressing CTRL button and s from
keyboard

Then click on SR

Scrolls down the page, change required information and click on Update button, SR shall be
updated within 5 minutes.

*We can change Billing Account similarly but in case of ownership change we have to change
Billing Account and Customer Account first and then ownership will be changed in same way as
of Billing or Customer Account Change.
3- BB package Change

Go to Accounts – 2

Write PSTN number in Service ID #: and click Go

Click on name highlighted in Enterprise Name (360 degree view)

Click on Installed Services

Click on Add/Remove Service

Click on Customize

Click on Broadband

Change package from Data Rate dropdown

Change package type from Broadband Package Type dropdown

Select price plan from DSL Price Plans and click Done appearing on top of the page

Write comments in Comments: box and click on Submit appearing on top of the page

We can change PSTN packages similarly as well as VAS by following same procedure

4- Change Terminal Equipment

Go to Accounts – 2

Write PSTN number in Service ID #: and click Go

Click on name highlighted in Enterprise Name (360 degree view)

Click on Installed Services

Click on Add/Remove Service

Click on Customize

Click on Broadband

Check the box Change Modem, Select the Modem condition and click on Done
Write comments in Comments: box and click on Submit appearing on top of the page to
proceed further in Maximo

In Maximo click on Resource Orders, write OEID(order entry ID) in Order Number box and press
enter

Click on Broadband tab

Click on bubble appearing in MXID (Allocated) and select the required Modem to change and
press Execute for further process

Refresh the window from refresh tab and go to again in BB tab for recovery of old Modem

Click on balloon appearing in Recovery Status, select Modem Condition and press Execute.
Order then goes to WFRC; simply execute it again for completion.

5- Change Port/Password Change

Go to Accounts – 2

Write PSTN number in Service ID #: and click Go

Click on name highlighted in Enterprise Name (360 degree view)

Click on Installed Services

Click on Add/Remove Service

Click on Customize

Click on Broadband

Select Change Port or Change Password and click on Done from top of the page
Write comments in Comments: box and click on Submit appearing on top of the page to
proceed further in Maximo

In Maximo click on Resource Orders, write OEID (order entry ID) in Order Number box and
press enter

Click on Broadband tab

Click on bubble appearing in Select Port and select the required Port to change, press Apply
Selected Port and press Execute to complete the process.

6- BB Closure

Go to Accounts – 2

Write PSTN number in Service ID #: and click Go

Click on name highlighted in Enterprise Name (360 degree view)

Click on Installed Services

Click on Add/Remove Service

Click on Customize

Uncheck Broadband
Click on Done on top of the window

Recover Modem from CPE Return

Write comments in Comments: box, submit it and go to Maximo for further process

In Maximo click on Resource Orders, write OEID (order entry ID) in Order Number box and
press enter

Order is in MFR (Mark for release)

When order status changes from MFR to WFREC recover modem and execute to complete the
process.

*Repeat the same process for closure of both PSTN and BB with minor difference as we have to
press disconnect button in CRM and remaining process is same.
7- Internal/External Shift/Change of PSTN number

Go to Accounts – 2

Write PSTN number in Service ID #: and click Go

Click on name highlighted in Enterprise Name (360 degree view)

Click on Individual Customer Account

Make New Service Account

Go to Installed Services

Press internal Shift Button in case of internal shift and same for external shift

Select new service account from popup window and submit the order after necessary
comments.

Recover Modem in case of External Shift as mentioned in BB Closure.

Repeat same process in Maximo for execution as in New Connection

Change of PSTN number process is same as of internal shift as in MAXIMO simply execute it on
which popup window appears and ask for chosen of option to change switch or not.
8- STATIC IP Assignment

Repeat the same process as of Add BB; when we enter in Customize simply check on Static IP,
click on done and submit after necessary comments, In Maximo Simply assign IP and execute it.
After execution order goes in WFRC then again execute it to complete process.

9- New Order(Single Play/Double Play/Triple Play/Quad Play)

Go to Accounts – 2

Click on New Individual Customer Account

Click on New

Fill out the required Fields

Click on Copy Info in Billing Accounts as well as Service Accounts

Mention Region, Division and Local Area Code there

Click on Confirm Account from top of the window

Click on Verify from NADRA in Account portion

Check the window in NADRA Verification and save by pressing CTRL+S

Go to View Services

Click on New Connection

Click on New

Click on Customize

Mark required products along with necessary attributes

Add Service Account and Billing Account

Submit for Validation

After validation Order goes to Mark Feasibility

Mark feasibility; order then goes to Awaiting Payment Confirmation

After depositing payment order goes to WFRA step in Maximo

Assign necessary NE’s against which Action Add appeared

Assign Work force and execute it


In restoration of Single PSTN when we go to customize simply uncheck BB there if BB previously
exists on that PSTN number and same in case of IPTV, remaining process is same as of new
order.

10- Orders Checking In MAXIMO

Go to Resource Order (PTCL)

Write the status of orders to be checked in Status and press enter

*We can see all orders at Resource Order (PTCL) related to MAXIMO and can download them
by clicking on Download.

11- Division Change In Maximo

Go to Resource Order (PTCL) and write order entry ID in Order Number box and press enter

Click on dropdown button appearing at the end of More...

Click on select value tab in New Division, select right division and press Execute

12- Work Force Checking in Maximo

Go to Network Inventory (PTCL) write MXID of cabinet in MXID and press enter

We can check multiple things on multiple tabs there including Work Force there

NOTE: we have to contact to regional coordinator to change workforce if required.


13- NE Status Checking in Maximo

Go to Network Inventory (PTCL) write division code in Division and press enter to check all the
NE’s with status either it would be Operating/Inactive or others available in Status tab.

Similarly we can check and download all the DP’s or DC’s or other NE’s available in Maximo of a
Division or a subdivision separately.

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