investment you make in your business. Whether people see it on your storefront, read it on your badge at a tradeshow, or see it on their caller ID, your brand name makes a critical first impression--even more than your shoes.” Branding - a way of defining your business to yourself, your team and your external audiences. It could be called the business’ “identity”, that it embodies the core of what the business is and its values, not just what it looks and sounds like. Benefits of a Good Brand 1. It leads to higher sales and better brand differentiation because customers connect emotively to a brand 2. IT leads to loyalty, advocacy and can even protect the price in times when competitors rely on promotional discounts to drive sales 3. It gives the business the ideal platform from which to extend its offering or range. How to Successfully Implement Branding 1. Start by defining your brand. Know the character that your brand is trying to portray, and use it well to connect with your customers and differentiate you in the market. 2. When building your brand, think of it as a person. Like any human being with his own personality, understand the “personality” behind your brand. 3. Consider what is driving your business. Consider the company vision, mission, and its brand heroes. They can help establish your emotive brand positioning and inform the identity and character for brand communications. 4. Aim to build long-term relationships with your customers. Don’t dress up your offering and raise expectations that result in broken promises, create trust with honest branding — be clear who your company is and be true to the values that drive it every day. 5. Speak to your customers with a consistent tone of voice. It will help reinforce the business’ character and clarify its offering so customers are aware exactly what to expect from the product or service. 6. Don't repeat the same message in the same way over and over again. Alternatively, aim to make your key messages work together to build a coherent identity. 7. Don’t try to mimic the look of chains or big brands. Leverage on customers who are looking for something more original and authentic that aligns with how they feel about themselves. 8. Be innovative, bold and daring – stand for something you believe in. Be flexible and try to always meet the ever- changing needs of customers. 9. Always consider your branding when communicating with customers. Don't lose your pride or dilute your brand positioning with indiscriminate discounting. Try offering more, rather than slashing prices. Promotions are an opportunity to reinforce your brand mission. 10. The old way of stamping your logo on everything won't cut it. The future of branding is fluid and engaging — respect your customers' intelligence by not giving everything away up front. Generate some intrigue and allow them to unearth more about your brand for themselves. Common Brand Name Problems: 1. Names are not spelled the way they sound 2. They cause problems for journalists and word processing spell checkers 3. Names are meaningful to company founders but not to customers (examples are Squrl, Ipiit, Mogad, Loud3r, SmolkSignal, Xboni, and Tcho Qualities of a Great brand name Suggestive. Evokes a positive brand experience. When Jeff Bezos decided to call his new online retailer Amazon, he knew that the name was synonymous with enormous. And, that is indeed what the retailer has become. Meaningful. Your customers "get it." A name must resonate with potential customers no matter when and where they encounter it--chances are, you won't be around to explain it to them. Examples include Kryptonite bike locks and Repel insect repellent. Imagery. Visually evocative to aid in memory. It's much easier for your customers to remember a name that conjures up a memorable image in their minds than one that is tied to a random acronym or unfamiliar name. Examples include Irish Spring soap and Range Rover SUVs. Legs. Lends itself to a theme for extended mileage. These names provide lots of potential for wordplay and verbal branding opportunities. Examples include Get a Grip tea (Republic of Tea) and Chunky Monkey ice cream (Ben & Jerry's). Emotional. Moves people, and makes an emotional connection. Examples include Obsession fragrance and Snuggle fabric softener.