HUMAN RESOURCE

The human resource department handles different kinds of organization. The department

is a responsible for hiring and training workers, maintaining intact relationship and interpreting

employment law.

According to Dessler (2013) that human resource suggested that policies and practices

involved in carrying out the human resource aspects of management position including human

resource planning, job analysis, recruitment, selection, orientation, compensation, performance

appraisal, training and development, and labour relations. Mahmmod (2004) claims that HR

practices are linked with the management of human resources, activities necessary for staffing

the organization and sustaining high employee performance. As stated in an article by Vance

(2018) quoted that if the HR department promotes a welcoming system and/or good service

quality, the employees perform their jobs better and commit more to their jobs. If the reverse

happens with the HR department being too tight and strict while exhibiting poor HR practices

and commitment to their employees, the employees lose interest in their jobs and get dissatisfied.

Thus, the employees cannot do their best if they are not satisfied with their jobs, and the HR

department plays an important role in this social exchange (Bryant & Allen, 2013).

Besides the aforementioned responsibilities of the HR department, it was stated by

Presbitero, Roxas, & Chadee (2016) that the HR department also has the duty to help in the

development of new products and services for their respective companies/establishments. In

order to help innovate and produce new ideas, it is important that the workforce (the employees

themselves) is kept satisfied (Chaudhuri & Naskar, 2014). This can be done in many ways like

through performance-based rewards, team development/teamwork, and extensive training to

ensure that the employees are performing excellently. It was also stated by Chi & Gursoy (2013)

that the HR department plays a role in the satisfaction of the employees.

In a study conducted by Haider et al. (2015), the effects of HR department’s service

quality on employee commitment were highlighted. It was stated that high service quality from

the HR department had a positive impact on the loyalty of the employees and their performance

as well. To add, line managers (part of the HR department) must manifest good relations-

oriented leadership and practice basic HR qualities if they want their employees to be committed

to them.