Beruflich Dokumente
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Harold Chee
Judge Business School Executive Education
University of Cambridge
H.chee@jbs.cam.ac.uk
PERFORMANCE MANAGEMENT
Target Setting
Assessing Support
(Appraising Performance)
(Coaching)
Helping solve employee performance problems/
or building employee capabilities
Effective vs Efficient Manager
(Work –life Balance)
No Delegation
Do you Delegate?
LEADERSHIP
• Empower employees
LEVEL OF COMPLEXITY
• Promotes Diversity
• Challenge assumptions
• Fosters innovation
• Inspire
• Coaching
MANAGEMENT
• Develops plans
• Creates structures
• Sets up procedures
• Develops business processes
• Controls performance
• Controls the numbers
people
helping
THEY have
so that they solve
ownership of the
their own problems
process
perform potential
develop related to the for current or
learning is a key organisation's goals future roles
element
Different Ways To Coach
Coach
Facilitator,
Asks Guide
Questions Catalyst
Coach
Instructor,
Tells (Best Avoid!)
Teacher
But Also….
• To develop the Learner’s AWARENESS
• To sharpen the Learner’s FOCUS
• To stimulate the Learner’s RESPONSIBILITY
• To help the Learner find their OWN ANSWERS
• To get the Learner to take OWNERSHIP of the process
CORE COACHING SKILLS
1 Thinking (Facts/Data)
what sort of words are chosen?
what data has been used?
what logic and analysis has been applied?
what judgements and opinions have been made?
2 Emotions (Feelings)
how are they feeling right now?
how did they feel at that time?
3 Intentions
what do they intend to do about it?
what is their level of commitment to this action?
‘GROW’ – A Model for Coaching
Reality
checking and raising
Goals
setting clear goals
for the (learning)
R awareness of the
situation right now
project
G O Options
finding alternative
strategies,
Will solutions, answers
testing commitment;
building concrete
plans to reach the
goal
W
GROW Coaching Process
Goals
What do you want to achieve?
By when?
Is it attainable? Challenging? …
Reality
What …?
When …?
Where …?
Who …?
How …?
GROW Coaching Process
Options
What could you do?
Will
What is the plan?
Coachee Observer
Coaching practice - Coachee
Reality
Options
What could you do to change the situation?
What could you do differently?
What alternatives are there to that approach?
Tell me what possibilities for action you see. Do not worry
about whether they are realistic at this stage.
What approach / actions have you seen used, or used yourself,
in similar circumstances?
Who might be able to help?
Which options do you like the most?
What are the benefits and pitfalls of these options?
Which options are of interest to you?
Rate from 1-10 your interest level in / the practicality of each of
these options.
Would you like to choose an option to act on?
EXAMPLES OF USEFUL QUESTIONS WHEN USING
'GROW'
Will/Wrap-up