INTRODUCTION

SHRI INDUSTRIAL CORPORATION

‘Shri Industrial Corporation’ and ‘Shree Industries’ work together to fulfill the customer
requirements. Shri Industrial Corporation is located in the Y.P.Powar Nagar Kolhapur and is the
machine shop unit which consists of 9 CNC machines which are used for mass production of the
products. Shri Industrial Corporation also consists of one ball press machine and one centreless
grinding machine. Shree Industries is located in 5-Star Kagal MIDC and consists of foundry
division as well as machine shop unit. Shri Industrial Corporation works in three shifts of 8 hours
each. Shift 1 begins at 7:00 AM, Shift 2 starts at 3:30 PM and Shift 3 starts at 12:00 AM. Workers
are allotted to different shifts and each shift consists of 6 to 8 workers and one supervisor. Shree
Industries provide castings to the Shri Industrial Corporation and thus both share customer-supplier
relationship. Valve Guide is the product manufactured by Shri Industrial Corporation and supplied
to various suppliers. The company manufactures valve guide which consists of variations based on
the customer needs or requirements. The product varies according to the customer.

 Name of the company: Shri Industrial Corporation.

 Address of the company: Gala No. B-22, New Industrial Estate Y.P.Powar Nagar, Kolhapur.
 Organisation Type: Proprietory type.
 Proprietors Name: Mr. Anand Pendase.
 No. of workers: 18. Shift 1: 6, Shift 2: 7, Shift 3: 5.
 Products: Valve Guide.
 Organization Structure

Mr. Anand Pendase

CEO

Mr. Harish Jathar Mr. Vilas Redekar Mr. Ravindra Sutar

Foundry I/C M/C Shop I/C Pur/Str I/C

Mr. Jangade Mr. Sanjay Yadav Mr. Parit

Prod/Maint. Sup. QA Insp. Prod. Sup.

Mr. Gajbar Mr. Prakash Teli

QA & Trg. I/C & MR Prod. Sup.

Mr. Aatish Kamble

Prod. Sup.
 Responsibility and Authority:

 CEO:

1. Overall responsibility for Quality Management System.

2. Approval of Quality Manual, Quality Procedure and Drawings.
3. Defining Quality Policy and Quality objectives.
4. Defining responsibilities and authorities of employees.
5. Appointing Management Representative.
6. Chairperson for management review meeting.
7. To identify and provide adequate resources.
8. New contract review (for New product/ New customer).
9. Identifying need for new product development.
10. Participation in product development activity.
11. Design development planning.
12. Interacting with External experts for design and development activity.
13. Approval of design and development documents.
14. To approve new supplier after evaluation.
15. To approve emergency purchase order.
16. To approve service report.
17. Communicating to the organization the importance of meeting customer
requirements as well as statutory and regulatory requirements.
18. To monitor information relating to customer satisfaction and take necessary
action on the same.

 Foundry Incharge:

1. Identification of training needs of managers and M.R.

2. To approve internal audit plans.
3. Member of Management review meeting.
4. To define key measures and monitor the performance with respect to key
measure in management review meeting.
5. To initiate continual improvement projects.
 6. Monitoring corrective and preventive actions in M.R.M.
7. To monitor actions on internal and external audit findings.

 Production Incharge:

1. To control the documents.

2. To prepare documents related to their activities.
3. Monitoring applicable quality records.
4. Maintaining good housekeeping.
5. To implement Quality policy and Quality objectives.
6. Member of Management review meeting.
7. To identify resource requirements and repoet to Department Head/ M.D.
8. To identify training need of subordinates.
9. Maintaining identification, inspection and test status of production.
10. Preservation of product.
11. To satisfy Internal and External customer.
12. Actions on findings of Internal and External audit.
13. To achieve targets with respect to key measures.
14. Analysis of data.
15. To implement continual improvement.
16. Initiating and implementing corrective and preventive actions.
17. To assist for new product development.
18. Execution of weekly production plan.
19. To assist Material Department for evaluation and reevaluation of suppliers.
20. Monitoring daily production activities and production reporting.
21. Purchase Planning.
22. Control of purchasing information.
23. To monitor and control customer feedback.
24. To verify the service report.
25. To control breakdown and preventive maintenance activities.
26. To monitor and control work-in-progress report.
 Purchase Incharge:
1. To control the documents.
2. To prepare documents related to their activities.
3. Maintaining applicable quality records.
4. Maintaining good housekeeping.
5. To implement the Quality policy and Quality objectives.
6. Member of Management review meeting.
7. To identify resource requirements and report to Department head/M.D.
8. To identify training needs of subordinates.
9. Maintaining identification, inspection and test status of product.
10. Preservation of product.
11. To statisfy Internal and External customer.
12. Actions on findings of Internal and External audit.
13. To achieve targets with respect to key measures.
14. Analysis of data.
15. To prepare tentative monthly production plan.
16. To monitor and control execution of enquiries and orders.
17. Purchase planning.
18. Control of purchasing information.
19. Evaluation and reevaluation of suppliers with the help of Mgr.Q.A. and
Mgr.Production.
20. Purchasing from non-approved source in case of emergency Consent with M.D.
21. To monitor and control finished product stock.
22. Responsible for costing control / Excise related matters.
23. Customer feedback / complaint handling. Analysis and CAPA.
24. Carrying out servicing of product.
25. To monitor and control store activity.
26. Authority to review GRN.

 Quality Assurance Incharge:

1. To control the documents.
2. To prepare documents related to their activities.
3. Maintaining applicable quality records.
4. Maintaining good housekeeping.
5. To implement Quality policy and Quality objectives.
6. Member of Management review meeting.
7. To identify resource requirements and report to Department head/M.D.
8. To assist Material department for evaluation and re-evaluation of Suppliers.
9. Approval of Inspection Reports.
10. Approval of Quality plans at incoming stage.
11. Disposition of nonconforming product at incoming stage.
12. To identify training need of subordinates.
13. Preservation of product.
14. To assist suppliers by providing technical guidance.
15. To control monitoring and measuring instruments.
16. Carrying out Incoming inspection through Inspectors.

 Store Incharge:
1. Responsible for providing proper identification of the material in stores.
2. Periodic verification of stock and re-order Quantity.
3. Responsible for preservation of material in stores.
4. Responsible for receipt, storage and issue of items after duly inspection.
5. Maintaining Store process upto date.
6. Dispatch of finish products.

 Marketing Incharge:
1. Identification of new enquiries.
2. Ensuring proper packing and dispatch of products as per the requirement of the
customer.
3. Ensuring 100% on time delivery of finished products as per schedule.
4. Carrying out customer satisfaction survey and action on customer dissatisfaction.
5. Receipt of customer complaints and inform it to the related process owner.
 Maintenance Incharge:
1. Installation and commissioning of new machine/equipment.
2. Co-ordinate with external agencies related to maintenance activities.
3. To plan and execute the preventive maintenance activities.
4. To attend to machine breakdowns.
5. To maintain the records of preventive and breakdown maintenance.
6. Member of MRM.
7. To initiate action relating to Major and Frequent Breakdowns.

 QA Inspector:
1. Responsible for Inspection and testing of incoming and finished products.
2. First piece inspection at manufacturing stage.
3. Maintaining calibration records and status of instruments and gauges.
4. To identify the problem related to Product and Initiate the corrective action for
the same.
5. Preparation of inspection reports.

 Training Incharge:
1. Identification of competency jointly with Partner for all positions.
2. Preparation of skill matrix.
3. Preparation of training plan.
4. Co-ordination of training activity as per the plan.
5. Monitoring effectiveness of trainings given.

 Production Supervisors:
1. Responsible to verify the activities of operator in line with Work Instruction,
Process Sheets.
2. Responsible for daily production planning.
3. Maintenance and recording of appropriate documents.
4. Initiating Disposition action in consultation with Department Incharge.
5. Ensuring good housekeeping on shop floor.
6. Assisting to department incharge for identification and execution of CAP for
product and system.
7. Monitoring of production activities upto packing.
 8. Reporting of progress report of work to manager production.
9. Product identification and traceability.
10. To approve material requisition slips.
11. Maintain inspection and test status.
12. Preventive and Breakdown Machine maintenance activities.
13. Identification of training needs of operators.

 Operators:
1. Reports to Production Supervisors.
2. Responsible for proper upkeep of Production machinery.
3. Responsible for product identification and traceability of items.
4. Responsible for exercising controls as per process plans/ work instructions
and maintenance of the records.
5. Responsible for Informing to Production Incharge for nonconforming items.
6. Responsible for providing inspection and test status as appropriate in the
production area as per instruction given by Production Incharge.

 Helper:
1. Material loading and unloading.
2. Help to operator during job setting.
3. Help during preventive and breakdown maintenance.
4. Machine cleaning, Deburring and house-keeping.
5. Packing, Wastage disposal.
6. General work.

 Management Representative:

Mr. Aftab Gajbar has been appointed by top management as management representative. As
management representative, they have the following responsibility and authority.

1. Ensure that processes needed for the quality management system are established and
implemented.
2. Report to top management on the performance of the quality management system and note
needed requirements.
3. Promote awareness of customer requirements throughout the organization.
4. Act as a liason with external parties such as customers or auditors on matters relating to the
QMS.

PLANT LAYOUT OF SIC

RAW MATERIAL ENTRY REJECTION AREA

LIFT
CNC-1

Automation CNC-7
Unit 1
CNC-2

Automation CNC-8
Unit 2

DISPOSAL
CNC-3

SCRAP
OPTICAL
Automation CNC-9
PROFILE
Unit 3
PROJECTOR

CNC-4
BALL
PRESS
MACHINE

CNC-5

GRINDING MACHINE
CNC-6
OFFICE
FINAL
INSPECTION
DEPARTMENT,
PACKAGING
ROOM AND
STORE
ENTRANCE
 Product and Services

Generally, Shri Industrial Corporation manufactures a wide range of Valve Guide and supplies it
to different customers. The valve guide supplied to the suppliers varies depending upon the
geometry of the job produced, size of the job, dimensions of the job, etc. Hence the jobs are
classified and identified on the basis of the part number given to the job. All the part numbers
represent the workpiece to be produced according to the customer requirement. Detail information
of the valve guide is given below:

In most types of reciprocating engines, a valve guide is provided for each poppet valve in the
cylinder head. Along with the valve spring, it serves to positively locate the valve so that it may
make proper contact with the valve seat. A valve guide is a cylindrical piece of metal, pressed or
integrally cast into the cylinder head, with the valve reciprocating inside it. Guides also serve to
conduct heat from the combustion process out from the exhaust valve and into the cylinder head
where it may be taken up by the cooling system.

The clearance between the inner diameter of the valve guide and the outer diameter of the poppet
valve stem is critical for the proper performance of an engine. If there is too little clearance, the
valve may stick as oil contaminants and thermal expansion become factors. If there is too much
clearance, the valve may not seat properly and excessive oil consumption can occur. The valve
guide has the task to absorb the transverse forces which affect the valve stem. The valve guide
centre’s the valve on the valve seat insert and conducts a proportion of the heat from the valve
head, via the valve stem to the cylinder head.
Due to this extreme strain, for the valve guides mainly the material and its properties are a decisive
factor for the product quality.

Materials:

Valve guides are made of materials with good gliding and thermal conductivity properties. Grey
cast iron and brass materials with selected alloy components have been particularly proven.

G1:
Grey cast iron with pearlitic structure. This material is characterised by good wear resistance and is
suited to guides under normal strains.

G2:
Grey cast iron with pearlitic basic structure and increased phosphorus proportion. The reticular
formation of the phosphor provides higher wear resistance and better emergency run properties. For
usage in engines under medium strain.

G3:
Grey cast iron with pearlitic basic structure and increased phosphorus proportion as well as
increased chromium content. For usage in highly supercharged engines.

Situation:

Worn, bent or burnt through valves are replaced. However, frequently the valve guides are not
checked for their reusability, although the damage to the valves was often caused by worn valve
guides.

The following valve damage and sealing problems can be caused by a worn valve guide:

 Burnt through valve head.

 Breaks in the fillet of the valves.
 Breaks in the grooves for the valve cotters.
 Excessive wear of the valve stem faces.
 Worn rocker arms on one side.
 Increased oil consumption due to worn valve stem seals.
 Worn or burnt through valve seat inserts.
 JOB INSTRUCTION SHEET

JOB INSTRUCTION SHEET (1ST SIDE):

1) Ensure that enough load is available according to manufacturing plan.
2) Start the machine and ensure that program and setting of respective job is set over there.
3) If program and setting is not there, please inform the incharge.
4) Once setting is done, start to do the jobs.
5) Check all the parameters of first two jobs after setting on optical profile projector and ensure
that all the parameters are according to the drawing and are in given tolerances.
6) If all the parameters are ok then proceed for production.
7) Each job should be inspected 100% - OD, total length, chamfer, counter, ovality and groove
if present.
8) Tell the incharge to fill the inspection report after each hour.
9) If any problem is observed then please do inform the incharge so that any wrong thing
doesn’t happen.
10) Once the operation is over, send the jobs in tray along with the tag for next operation
and inform the incharge of that zone about the tray.
11) PROCESS FLOW FIRST SIDE:
TURNING FACING CHAMFER COUNTER
12) PROCESS FLOW SECOND SIDE:

FACING TURNING STEP TURNING CHAMFERING

GROOVING COUNTER DRILLING REAMING

JOB INSTRUCTION SHEET (2ND SIDE):

1) Ensure that enough load is available according to manufacturing plan. if enough load is not
available, demand for the load from the first side operation zone.
2) Start the machine and ensure that program and setting of respective job is set over there.
3) If program and setting is not there, please inform the incharge.
4) Once setting is done, start to do the jobs.
5) Check all the parameters of first two jobs after setting on optical profile projector and ensure
that all the parameters are according to the drawing and are in given tolerances.
6) If all the parameters are ok then proceed for production.
7) Each job should be inspected 100%.- ID, OD, total length, chamfer, counter, groove OD,
groove width, groove length, runout, etc.
8) Tell the incharge to fill the inspection report after each hour.
 9) If any problem is observed then please do inform the incharge so that any wrong thing
doesn’t happen.
10) Once the second side operation is over, send the jobs in tray along with the tag for grinding
operation and inform the incharge of that zone about the tray.

Non conformance handling procedure

Roughing Line:

1) Casting/Foundry Rejection: a) Blow holes

b) Shifted bars

If the above problems/defects are found they are treated as casting rejection and are sent back to
respective vendor.

2) Machining Rejection: Outer Diameter Undersize

If the above problem/defect is found, either it is used for the jobs having less size than the bar
turned by inspecting it or is treated as Machining Rejection and is sent to stores, from there it is
disposed of in scrap.

Production line:

1) Casting/Foundry rejection: a) Blow holes

b) Porosity
c) Rough Mark, dent
d) Internal Diameter goes out

If the above problems/defects are found they are treated as casting rejection and are sent back to
respective vendor.

2) Machining Rejection: a) Outer Diameter: oversize and undersize

b) Internal diameter: oversize and undersize

c) Groove diameter: oversize and undersize

d) Groove width
e) Groove length

f) Chamfer and Counter

If the above problems/defects are found these jobs are treated as Machining Rejection.

These jobs are sent to stores and from there it is disposed of in scrap.

Inspection Line:

1) Internal Diameter Inspection:

ID if undersize: Sent to rework

ID if oversize: MR

2)Outer Diameter Inspection:

OD if undersize: MR
OD if oversize: Sent to rework

3)Visual Inspection:

Other MR like improper Chamfer, improper Counter, Groove OD, Step OD, Grinding
MR- Wheel Mark, etc are observed and sorted aside for Scrap.

Other CR/FR like Dent mark, porosity, blow holes are observed and sorted aside as
CR/FR and sent as rejection to respective vendor.

Rework:

The jobs sent for rework are re- processed for respective parameter within a week.
 Rework should be done in following cases:
1) OD/step OD/groove OD oversize.
2) ID undersize.
 Foundry rejection feedback should be given to foundry (Shree Industries).

MACHINING
SR.NO. OPERATION FOUNDRY REJECTION
REJECTION
1 FACING BLOW HOLES,POROSITY, TOTAL LENGTH GOES
 (ROUGHING DENT,BEND,PARTING UNDERSIZE
LINE) LINE MISMATCH
DIMESNISIONAL AND
OTHER VARIATIONS
BLOW HOLES, POROSITY,
OF RESPECTIVE
PRODUCTION DENT, ROUGH MARK,
2 PARAMETERS.
LINE INTERNAL DIAMETER
FOR DIMENSIONS
GOES OUT
REFER PROCESS
SHEETS
OUTER DIAMETER
3 GRINDING POROSITY, ROUGH MARK VARIATION, WHEEL
MARK
DIMENSIONAL AND
OTHER VARIATIONS
OF RESPECTIVE
POROSITY, INTERNAL
PARAMETERS,
4 INSPECTION DIAMETER OUT, ROUGH
WHEEL MARK.
MARK
FOR DIMENSIONS
REFER DRAWING OR
PROCESS SHEETS.
 Preventive Maintenance

DAILY :-
1) Pump the grease in to the nipple of the chuck for every 24 hrs of chuck operation.
2) Pump the grease in to the nipples of tail stock quill.
3) Clean chip accumulation at the inlet of the drain pipe on rotary cylinder in order to keep the
coolant flowing through.
4) Check coolant volume.
5) Keep the machine guards clean.

WEEKLY :-
1) Clean the air filter and electrical cabinet cooler.
2) Check the lubrication oil level.
3) Clean coolant tank and fill with new coolant.
4) Check gear box oil level in to turret.

MONTHLY :-
1) Replenish hydraulic power pack oil check and clean hydraulic return line filter.
2) Check for oil flow in the transparent lubrication tube beneath X-axis slide by opening the cover.

Corrective Plan

Sr.No PROCESS POTENTIAL CORRECTIVE PLAN

COUSE
1 DRAWING READING Parameter reading Proper ballon diagram
ROW MATERIAL
2
INSPECTION
Manual /instrument Guage for OD & length
1)OD
mistake inspection
2) LENGTH
Hardness shown wrong First check master on the
3)HARDNESS
by instrument instrument
Counting may be Standard quantity bins/tray are
4)QUANTITY
mistake provided
FACING ON FACING Total length may be plus Guage provided (inspection
3
MACHINE or minus frequency 1/25)
Stopper adjust at proper
Setting mistake
distance and tighten well
 enough
Visual inspection of cutter per
Cutter blunt
hourly
Missing drawing
4 PROGRAMING ON CNC Proper ballon diagram
parameter
Wrong sequence of Go through process sheet for
operation sequence of operation
Go through chart of
Mistake in G codes and
programming codes and check
M codes
program during execution
Mistake while giving See the program number on
program number process sheet
SETTING ON CNC Follow the process of jaw bore
5 Jaw out
MACHINE cut
Stopper bolt loosely Enough tightness should be
tighten check by supervisor
Tool setting – X Axis
Use lever dial for setting of X
offset of tools may be
zero
wrong
Z Axis setting of tools Use master piece to give Z zero
may be wrong offset
Supervisor responsibility to
Tools may not be well
check tightness of bolts, also
tighten on block/ turret
proper training to operators
Tool position should be check
TOOL ACCIDENT
by supervisor
PARAMATER –
While clamping the job rest it
6 FIRST SIDE OPERATION TOTAL
to provided stopper bolt
LENGTH
Use snap guage to inspect the
--OD , Chamfer may
job at frequency 1/10. Give
be oversize or under
offset in program at equal
size
interval of jobs.
Use counter guage at frequency
May counter be wrong of 1/10. Also resharp the
or out. counter tool after machining of
2000 jobs.
OD, TOTAL LENGTH, Respective snap guage is
SECOND SIDE
7 STEP OD, GROOVE provided to inspect.
OPERATION
DIAMETER Use it at frequency of 1/10.
Plug guage is provided. Use it
Bore may over size or
at frequency of 1/10. Undersize
under size
job have to rework.
Second side OD gets
During setting proper jaw bore
miss match with first
cut should be taken
side OD
Ball size should check by
Wrong ball size can use
8 BALL PRESSING supervisor and then give it to
by operator
operator.
 Also remove other balls from
surrounding ball press
machine.
Fixtures are tagged by job
Operator may use wrong
names. also supervisor have
fixture on ball press
choose proper fixture and then
machine
give to operator
Bore size may get Use plug guage at frequency of
oversize 1/10
Center height of Supervisor should have to
GRINDING MACHINE
9 grinding guide way may check center height with scale
SETTING
not proper at every setting
Dresser degree may Dresser degree properly adjust
wrong by supervisor
Side job guide way may
not straight with Proper straightness should
supporting wheel check by steel rule during
coarses taper and wheel every setting.
mark
Dressing is taken after 250
OD size may get over jobs.
10 GRINDING OPERATION
size or under size 100% Inspection of OD in air
ring guage.
Proper grinding machine
setting held by operator/
supervisor.
May problem of taper, Daily check supporting wheel
ovality oil level.
Should follow dressing
frequency that is after 250 nos.

Visual mistake can

possible during
Lens and focus lamp provided
9 INSPECTION separation of casting
to quality inspector.
rejection and machining
rejection
Possibility of loosing
some dimensional Ballon diagram should follow
10 FINAL INSPECTION
parameter during by quality inspector.
inspection
Possibility of some job
Check oil level in tank before
11 RUST PROOFING can not dipped in rust
dipping.
proof oil.
Standard plastic bags are
provided that cannot allow
Quantity may counted more or less job.
12 PACKING
wrongly during packing crates / bins are provided so
counting is easy which reduces
efforts of counting.
Packed job can mix with Tagging is provided to box
 another packed job. which includes drawing no. or
name and customer name with
date.
Tagging is provided to box
Boxes can mix with which includes drawing no. or
13 DISPATCH
each other name and customer name with
date.
 LIST OF PRODUCT/PART NUMBER

Shri Industrial Corporation usually manufactures Valve Guide and it is the only product
manufactured by the company. The company manufactures a wide range of valve guide products
and they are differentiated on the basis of their part/product number. It is also used as a drawing
number. The part number specifies the product drawing and the geometry of the product. Thus
depending on the customers the products are given different part no as follows;

 KIRLOSKAR OIL ENGINES LIMITED:

The part numbers used for specifying the products of KOEL are:

 P12.0304.003.9.PR
 P12.0304.033.9.PR
 34.013.05.0.00
 N11.008.31.0.00
 4H.1613.50.0.00
 4H.007.02.0.00
 4H.007.39.0.00
 D1.135.03.9.00
 P15.0204.025.0.PR
 06.631.01.0.00
 06.631.40.0.00
 02.022.17.0.00
 T1.016.02.9.00
 D5.302.03.9.00
 F6.4004.40.0.00
 34.013.08.0.00
 38.181.02.0.00
 38.181.02.8.00
 F6.007.02.0.00
 F6.007.02.7.00
 J1.013.03.0.00
 D3.003.05.0.00
 COOPER CORPORATION PVT. LTD:
1. 3100-1312
2. E2442-0222
3. E251101033401
4. 6401-0207

 RANE ENGINE VALVE LTD:

1. A369V
2. A355V
3. A354V
4. A367V
5. A408V

 ROCKET ENGINEERING CORPORATION PVT. LTD:

1. 15291
2. 12133
3. 12134

 SAROJ FOUNDRY PVT. LTD:

1. SF/P-130 DI-009-1
2. SF/P21103320012
3. E305424
4. 4084401
5. SF/P-130 DI-008-1
6. SF/1-004
7. SE/200603320012
8. 123403320032
9. 123303320012
10. 123203320042
 DEPARTMENTAL WORKING

Shri Industrial Corporation consists of various departments which make the working of the
organisation easier and efficient, thus reducing the workload on any one department.
Departmentalization makes the working efficient and hence it is necessary for every organisation to
form departments within the organisation. Shri Industrial Corporation consists of following
departments:
1. Production Department.
2. Inspection Department.
3. Purchase Department.
4. Store Department.
The above departments play a vital role in the proper execution of activities to be performed in the
organisation. The detailed working of each department is explained further.

1. Production Department:
Production department deals with the actual machining of the workpiece after receiving it from the
store. Production department needs to carry out various processes for the completion of workpiece.
In Shri Industrial Corporation production department controls 9 CNC machines, one grinding
machine and one ball press machine. Also the production department has to keep the proper records
of the daily jobs produced and also need to plan the daily, weekly and monthly target properly. In
this organisation Mr. Vilas Redekar controls the production as well as inspection department and
under him other production supervisors and workers carry out the tasks.
Production department has to deal with various criteria before starting and finishing of machining
process. Production supervisor has to understand the customer requirements by assessing the
process sheets and then he needs to follow a proper process. Incharge needs to keep the raw
material and other resources available in order to avoid time delay. Proper toolings should also be
provided at the production line and also measuring instruments for in line inspection.
Production department head needs to arrange proper manpower i.e. workers to carry out the
processes according to the control plan. It is necessary to make all the necessary resources available
for the increased productivity. Also the production incharge needs to ensure that all the machining
processes are carried out properly and needs to update the daily production data and daily and
monthly target to be achieved. Thus, production department plays vital role from the start to end of
the manufacturing process in the organisation.
Procedure for Production:

Sr. Ref. Documents & Responsibil

Activity Frequency
No records ity

Preparation of production and Monthly production Production

1. Per Month
dispatch plan. planning Incharge

Verification of availability of
raw material & estimating raw Production
2. ---- Per Month
material requirement & Incharge
communication to Purchase.
Start production
Monitor & control product & Production
3. Control Plan Every Day
process characteristics as per Incharge
control plan.
Production
Daily Furnace Report.
On line inspection as per the Incharge &
4. First piece& Inprocess Every Shift
control plan & Heat Code. Shift
Inspection Report
Supervisor.

Record the production record Daily Furnace Report.

Prod. I/C &
5. Product Name, Qty produced, Daily Production Every Shift
QA I/C
rework/reject details, etc. Report.
Validate special process against Once in a
Process Validation
6. various Input & Output Prod. I/C Year or for
Report
parameters of the process. new process.

2. Inspection Department:
After the grinding process, the jobs are sent to the inspection department. In this
department, the jobs are washed in the kerosene bath and are checked are under lamp.
After checking and cleaning the jobs are packed in the polythene bags and placed in the
boxes.

Inspection Department Process Flow Chart:

ID GO/NOGO OD VISUAL
INSPECTION INSPECTION
INSPECTION

RUST PROOF RING PRESS 10%

OIL BATH MACHINE INSPECTION

RUST PROOF PACKING AND

OIL BATH LABELLING DISPATCH

The above flow chart explains the working of the inspection department. The ID of the
components are checked using plug gauges. Then OD is inspected using snap guage and
micrometer. Then the components are visually inspected. Here 10% inspection is carried out
i.e. 1/10th component is inspected. After this valve guides and valve ring assembly is done
on a ring press machine. Then the components are placed in rust proof oil bath and then
packed in polythene bags and then packed in boxes depending on the quantity produced.
The boxes are then dispatched from the company in small vans.

3. Purchase Department:
 Purchase Department deals with the material requirements and customer requirements. It
also deals with contacts with suppliers and making drawings available. Purchase department
purchases every necessary equipment for production.
Procedure for Purchasing:
EXTERNAL PROVIDER OF PRODUCT, PROCESS & SERVICES SELECTION &
MONITORING:
Sr. Ref. Documents &
Activity Responsibility Frequency
No. records
Identify potential External Provider
As and when
1. through product finder, references ---- Pur. I/C
required
from industry/customer, etc.
Send form to External Provider and
get the same filled-in. Assess External Provider New External
2. Pur. I/C
capability of External Provider Assessment Form Providers
through the information given.

Raise Trial PO & verify material for New External

3. Trial PO Pur. I/C
quality & delivery. Provider

Incorporate External Provider in Approved External

4. Pur. I/C After approval
approved list. Provider List
Conduct External Provider Quality External Provider
5. Pur. I/C Three Months
& Delivery Rating. Rating Form
If rating of external provider is less
than 50%, monitor for next three
months and remove, if not
6. ---- Pur. I/C Three Months
improved. If rating is in between 50
to 70%, inform supplier for
improvement plan.
Prepare plan of audit for External External Provider
7. VRD I/C Yearly
Providers of Process. Audit Plan
Conduct periodic audits of External External Providers
8. VRD I/C As per Plan
Providers of Process. Audit Form
PURCHASING:
Sr. Ref. Documents &
Activity Responsibility Frequency
No. records
Plan the material requirement as per
Concern As per material
1. the requirement from concern Purchase Indent
Department requirement
department.
Raise purchase order on approved As per material
2. Purchase Order Pur. I/C
External Provider of Product. requirement
Approval of Purchase order and
Preparation of
3. forwarding the same to External Purchase Order Pur. I/C
P.O.
Provider of product.
Follow-up for getting material as per After P.O.
4. ---- Pur. I/C
PO and delivery schedule. approval

Thus, the purchase department works as shown in the above table. All the activities are
carried out in the presence of Purchase Incharge.

4. Store Department:
Store department deals with the receiving of materials, storing them and issuing the
materials to workshops and departments in order to maintain demand and supply. Store dept. in SIC
receives castings and other necessary materials and stores them at proper place until the castings are
required for the machining at machine shop. The castings are sent to the machine shop floor
through lift. The store incharge also keeps the information of various items present in the store.
The store incharge needs to specify all the cupboards, tools, places of storage whenever
there is the external audit of the company. He also needs to supply the tools, coolants, spindle oil,
etc on demand from the shop floor. He needs to store the materials properly in order to avoid any
damage to the materials. He properly tags and track the materials to avoid the mixing of any
unidentified material.

Procedure for Store:

Sr. Ref. Documents &
Activity Responsibility Frequency
No. records
Receive the material and ensure As and when
1. material is against valid Challan/Invoices Store I/C material
PO/Schedule. received
Prepare the GRN, accept for
After receipt of
2. quantity & send to inspection for GRN Store I/C
material
Quality.
Process the GRN for quality & send After QA
3. GRN Lab I/C
to Store. Approval
Accept the material and store at
After QA
4. proper location, if GRN is GRN Store I/C
Approval
acceptable.
Reject the material & inform to Pur. After QA
5. GRN Store I/C
I/C, if GRN is not acceptable. Approval
Daily Production
Receipt of material requirement Plan for Raw As & when
6. Material & Concern I/C
from concern process owner. required
requisition for
other material
Issue the material (FIFO) as per user As and when
7. Requisition Slip Store I/C
requirement. required
8. Update the stock in Stock Register. Stock Register Store I/C As and when
9. Review of physical stock. Stock Statement Store I/C Monthly
Monitor & Review of Shelf Life
10. Stock Statement Store I/C Monthly
Items

Thus, the above table explains the working of store department.

LIST OF CUSTOMERS
1. ABHISHEK TRADELINES.
2. AIRTECH PVT. LTD.
3. ASK ENGINEERING.
4. COOPER CORPORATION PVT. LTD. K-11.
5. COOPER CORPORATION PVT. LTD. M-60.
6. FANUK INDIA PVT. LTD. BANGALORE SC.
7. KIRLOSKAR OIL ENGINES LTD (FMD).
8. KIRLOSKAR OIL ENGINES LTD (SPD RAJKOT).
9. KIRLOSKAR OIL ENGINES LTD (FMD SP).
10. KIRLOSKAR OIL ENGINES LTD (KGL P1).
11. KIRLOSKAR OIL ENGINES LTD (KGL P2).
12. KIRLOSKAR OIL ENGINES LTD (NEW KAGAL SPD).
13. KRISHNA AGENCIES.
14. PARAMOUNT ENGINEERING COMPANY.
15. RANE ENGINE VALVE LTD.
16. ROCKET ENGINEERING CORPORATION PVT. LTD.
17. S.P. ENTERPRISE.
18. SAROJ FOUNDRY PVT. LTD.
19. SHREE INDUSTRIES.
20. SHRIRAM ENTERPRISES.
21. SONAI ENGINEERING PVT. LTD.
22. UGC SUPPLY CHAIN SOLUTION PVT. LTD.
23. VARUN METACRAFT PVT. LTD.
24. VIRA LOGISTICS.

LIST OF SUPPLIERS
Various companies and industries supply materials necessary for the manufacturing and other
processes. The suppliers provide castings for machining, gauges and other measuring instruments
for inspection, tools for machining, etc. Some of the suppliers of Shri Industrial Corporation are as
follows:

1. SHREE INDUSTRIES.
2. AIRTECH PVT. LTD.
3. PRATIMA ENTERPRISES.
4. HI-DRIVE SOLUTIONS.
5. S.P.CHEM LINKS.
6. BARGIR TOOLS PVT. LTD.
7. KOLHAPUR RICH QUALITY TOOLS LLP.
8. YASHASHREE ENTERPRISES.
9. UNITECH GUAGES.
10. NITIN CALIBRATION SERVICES.
11. SUPER BOX INDUSTRIES.
12. INTERNATIONAL INDUSTRIAL SPRINGS.
13. KWALITY BALLS.

MACHINERY IN INDUSTRY
 Generally, Shri Industrial Corporation uses 9 CNC machines for the manufacturing of the 1st
side and 2nd side of any component to be produced. CNC machines are maintained regularly and
cleaned after every shift. CNC machines are maintained, cleaned and checked regularly. After the
components are manufactured on the CNC machines then they are ball pressed using ball press
machine. Different fixtures are used at ball press machine depending upon the job for holding and
locating the workpiece. Different ball sizes are used at machine for various jobs and they should be
properly used. Finally using centreless grinding machine first a rough and then finish cut is taken to
obtain the finished component. At grinding machine proper setting is to be provided to avoid the
defects on the workpiece.

`As shown in the plant layout the company consists of three automation units used for
automatic loading and unloading of workpiece. First of all the castings obtained are placed on a
slope for 1st side machining which helps for the downward movement of the job on the automation
line. The automation unit helps to load and unload job in CNC machine. Then the stopper allows
one job to fall on the pickup line and holds other jobs. The pneumatic operated arm then pushes the
job on a plate from where it is picked up using a magnetic pickup arm and forced into a holder
using pneumatic arm. There are two holders on a horizontal rectangular long shaft which
reciprocates to clamp and unclamp the job. When the cycle stops, one holder holds the job
previously clamped and then clamps the job which the other holder is holding. The shaft comes out
of the machine and drops the job on the automation line and is pushed forward by pneumatic pusher
for 2nd side operation. The same process then continues for 2nd as well as 1st side machining of job.
This automation unit reduces human interference and reduces the time required for clamping and
unclamping of job and thus increases productivity. It also solves the problem of worker availability
by reducing the number of workers required. One worker is required to load the jobs on the slope
and also keeps an eye on the process. The automation units are used for CNC 7, 8 and 9.
 CASE STUDY: ISO 9001:2015 IMPLEMENTATION IN SIC

SHREE INDUSTRIES/SHRI INDUSTRIAL CORPORATION has developed and

implemented a QMS in order to document the company’s best business practices, better satisfy the
requirements and expectations of the customers and improve the overall management of the
company as per requirements of the international standard ISO 9001:2015.

The company develops a manual and is used internally to guide the company’s employees through
the various requirements of the ISO standard that must be met and maintained in order to ensure
customer satisfaction, continuous improvement and provide the necessary instructions that create an
empowered workforce.

This manual is used externally to introduce QMS to customers and other external organizations or
individuals. The manual is used to familiarize them with the controls that has been implemented
and to assure them that the integrity of the QMS is maintained and focused on customer satisfaction
and continuous improvement.

ISO 9001:2015 sets the criteria for the company work and the company needs to work in this
criteria. The various departments needs to maintain every document, records in order to present to
the auditors during internal and external audit. The audit is carried out in the presence of the auditor
who makes sure all the documents are ok. After this the auditor creates a report and mentions about
the company performance and gives the certification to the company.

The QMS manual consists of various clauses related to the various activities carried out in the
company and procedure for every activity is set according to the ISO in the procedure manual. This
procedure manual explains in detail about the documents, records required, input, output and
resources required for particular process.

Scope of Quality Management System:

MACHINING & SUPPLY OF MACHINED COMPONENTS AS PER CUSTOMER

REQUIREMENTS.
LIST OF ABBREVIATIONS:

Sr.
Abbreviation Full Form
No
1 ISO International Organisation Of Standardization
2 SIC Shri Industrial Corporation
3 QSM Quality System Manual
4 QSP Quality System Procedure
5 WI Work Instruction
6 MR Management Representative
7 QA Quality Assurance
8 DVP Development
9 MTRL Materials
10 PROD Production
11 P&A Personnel & Administration
12 MRM Management Review Meeting
13 CFT Cross Functional Team

Quality Policy

We at SHREE INDUSTRIES/SHRI INDUSTRIAL CORPORATION are committed

to enhance customer satisfaction consistently by on-time delivery of quality product
as per customer and other specific requirements.

We will achieve growth of our organization by creating quality culture amongst

employees and by adopting continual improvement technique & Quality
Management System.

Quality Objectives

 Improvement in Customer Satisfaction.

 On-time Delivery.
 Zero Customer complaints.
Reference No:

Various clauses are identified depending on the reference nos. allotted to the clauses. The reference
nos. are as follows:

Sr.No. Name of Document Reference No.

1. Exclusions SIC/QSM/H
2. Quality Management System SIC/QSM/4.0
3. Management Responsibility SIC/QSM/5.0
4. Resource Management SIC/QSM/6.0
5. Planning of Product realization SIC/QSM/7.1
6. Customer related processes SIC/QSM/7.2
7. Design & development SIC/QSM/7.3
8. Purchasing SIC/QSM/7.4
9. Product & service provision SIC/QSM/7.5
10. Control of Monitoring & Measuring
SIC/QSM/7.6
Devices
11. Measurement , analysis & Improvement
SIC/QSM/ 8.1
- General
12. Monitoring & Measurement SIC/QSM/8.2
13. Control of Non conforming Product SIC/QSM/8.3
14. Analysis of data SIC/QSM/8.4
15. Improvement SIC/QSM/8.5

Exclusions:

Sr.
Clause Number Exclusion Justification
No
As Customer provides
Design, this process is not
1 7.3 Design Process
applicable to our
Organisation.
As our product/ Contracts
does not demand after sales
2 7.5.1 Service Provisions
service, this clause is not
applicable.
As all of our Processes can be
Validated Fully at our End
3 7.5.2 Validation Of Process
Itself, this clause is not
applicable.
 PROCESS MAP:

Customer Requirements Quality Requirements Statutory Requirements

Continual Management
Product Review,
Improvement
Requirements Business
and
& Review Planning,
management
Supplier Product of Corrective Quality Policy
Development Identification & Preventive & Objectives
Process
& Control Actions
Development &
Quality Planning Control of
Instruments
Purchasing

Production Stage wise

Planning & Inspection Human Resource
Verification of Control Management
Purchased
Product Control of NC Document Control
Products
Product
Preservation Record Control
& Dispatch Infrastructure
Management Internal Audit

Customer
Feedback &
Satisfaction

 Customer Oriented Processes are indicated in Bold.

 Management Oriented Processes are indicated in Grey Area.
QUALITY MANAGEMENT SYSTEM:

The quality management system is structured into four levels as described below. This manual
forms one part of the four level quality management system.

The quality management system is established & documented as per the structure given below and
implemented and maintained by concerned / relevant personnel.

This document outlines our policies

 Quality Manual I
regarding the requirements of ISO 9001

These defines the processes operated by

SHREE INDUSTRIAL CORPORATION
II
 Procedures to satisfy customer needs & to address the
requirements of ISO 9001

These are some times required but in some

 Work Instructions / Lists / functions, when necessary are made
SOPs / Quality Plans / III available at the point of use for employees
Control Plans/ Process Plans to , where reference is necessary to ensure
etc. the consistency of production or service.

Records are maintained in level four

documents. Such as forms, formats,
 Formats IV registers etc. are established and are used
for maintaining records. These are available
either in paper form or in computer system.

Clause No: 4.0 :- QUALITY MANAGEMENT SYSTEM

4.1 General Requirements :-

The SIC have established, documented, implemented and maintaining a quality management
system and will continually improve its effectiveness in accordance with the requirements of ISO
9001: 2015 International Standard.
4.2 Documentation Requirements :-

4.2.1 General :-

The SIC quality management system documentation includes:

a) Documented statements of a quality policy.

b) Documented procedures required by ISO 9001:2015 International Standard.

c) Documents needed by the organization to ensure the effective planning, operation and control of
its processes.

 Process Charts.
 Control plans, Work Instruction, Drawings & lists.
 Formats, register.
 Customer required documents.

4.2.2 Quality Manual :-

The SIC have established and maintaining a quality manual that includes:
 The scope of the quality management system, including details of and justification for any
exclusions.
 The documented procedures established for the quality management system, or reference to
them .
 A description of the interaction between the processes of the quality management system
Quality Manual is prepared by M.R & approved By PROPRIETOR. Quality Manual will be
maintained by following persons only

If there is any change in Quality Manual initiated by copyholders or during quality audit. Concern
person has to do pencil correction in his / her Copy & submit it to MR for review. MR will review
the feasibility of change & get it approved from Proprietor.
After any change in Quality Manual, concern section’s revision number will be changed from 00 to
01 & So on.
MR will reissue the revised Quality Manual section to all copyholders.

4.2.3 Control of Documents :-

Documents required by the quality management system are controlled, as explained below

A documented procedure shall be established and the controls needed are defined.

a) To approve documents for adequacy prior to issue.

b) To review and update as necessary and re-approve documents.
c) To ensure that changes and the current revision status of documents are identified.
d) To ensure those relevant versions of applicable documents are available at points of use.
4.2.4 Control Of Records :-

Records are established and maintained to provide evidence of conformity to requirements and of
the effective operation of the quality management system. Systems are established to ensure records
remain legible, readily identifiable and retrievable. Documented procedure shall be established to
define the controls needed for the identification, storage, protection, retrieval, retention time and
disposition of records.

Clause 5.0: MANAGEMENT RESPONSIBILITY

5.1.Management Commitment :-

Proprietor shall provides evidence of its commitment to the development and implementation of the
quality management system and also continually improving its effectiveness by

a) Communicating to the organization the importance of meeting customer as well as statutory and
regulatory requirements.
b) Establishing the quality policy.
c) Ensuring that quality objectives are established.
d) Conducting management reviews.

5.2.Customer Focus :-

Proprietor shall ensure that customer requirements are determined and are met with the aim of
enhancing customer satisfaction.
Customer satisfaction survey is conducted once in year to measure customer satisfaction.
After collecting back the questionnaires, M.R. shall perform analysis of the same along with
Proprietor. Based on analysis action plan shall be prepared by CFT.

5.3.Quality Policy :-

Proprietor shall ensured that the quality policy is defined

a) Is appropriate to the purpose of the organization,

b) Includes a commitment to comply with requirements and continually improve the effectiveness
of the quality management system,
c) Provides a framework for establishing and reviewing quality objectives,
d) Is communicated and understood within the organization, and
e) Is reviewed for continuing suitability.

5.4.Planning :-

5.4.1. Quality Objectives :-

 Proprietor shall ensure that quality objectives, including those needed to meet requirements for
product, are established at relevant functions and levels within the organization. The quality
objectives are measurable and are in consistent with the quality policy.

5.4.2. Quality management system planning :-

Proprietor shall ensures that

a) The planning of the quality management system is carried out in order to meet the requirements
given in
SIC/QSM/4.0 as well as the quality objectives, and

b) When ever changes to the quality management system are planned and implemented the
integrity of the quality management system is maintained.

5.5.Responsibility, Authority and Communication :-

5.5.1. Responsibility and Authority :-

Proprietor shall ensures that responsibilities & authorities are defined & communicated within the
organization.

5.5.2. Management Representative :-

Mr. Aftab Gajbar has been appointed by top management as management representative. As
management representative, they have the following responsibility and authority.

1. Ensure that processes needed for the quality management system are established and
implemented.
2. Report to top management on the performance of the quality management system and note
needed requirements.
3. Promote awareness of customer requirements throughout the organization.
4. Act as a liason with external parties such as customers or auditors on matters relating to the
QMS.

5.5.3. Internal Communication :-

Proprietor shall ensures following communication processes are established within the organization
and that communication takes place regarding the effectiveness of the quality management system.
 Sr. Effectiveness
External / Internal Mode
No. Parameter
1 Customer Complaint External Email – Web – Verbal -
2 Customer Feed Back External Documents
3 Supplier Concerns External Documents
Objective & Its Display Boards, Monthly
4 Internal
Achievement review Meeting

5.6.Management Review :-

5.6.1. General :-

Proprietor reviews the organization’s quality management system, once in four month to ensure its
continuing suitability, adequacy and effectiveness. This review includes assessing opportunities for
improvement and the need for changes to the quality management system, including the quality
policy and quality objectives.

5.6.2. Review Input :-

The input information to management review are

a) Review of last MRM - Follow-up actions from previous management reviews

b) Results of audits
c) Customer feedback,
d) Process performance and product conformity,
e) Status of preventive and corrective actions,
f) Changes that could affect the quality management system, and
g) Recommendations for improvement.

5.6.3. Review Output :-

The output from the management review includes any decisions and actions related to,

a) Improvement of the effectiveness of the quality management system and its processes,
b) Improvement of product related to customer requirements, and
c) Resource needs.

Clause 6.0: RESOURCE MANAGEMENT

6.1. Provision Of Resources :-

The SIC shall determine and provide the resources needed

a) To implement and maintain the quality management systems and continually improve its
effectiveness, and
b) To enhance customer satisfaction by meeting customer requirements.

6.2 Human Resources :-

6.2.1 General :-

Personnel performing work affecting product quality are competent on the basis of appropriate
education training, skills and experience.

6.2.2 Competence, Awareness and Training :-

The Personnel & Administration Incharge shall:

a) Determine the necessary competence for personnel performing work affecting product quality.
b) Providing training or take other actions to satisfy these needs,
c) Evaluating the effectiveness of the actions taken,
d) Ensuring that its personnel are aware of the relevance and importance of their activities and
how they contribute to the achievement of the quality objectives and
e) Maintaining appropriate records of education, training, skills and experience.

6.3 Infrastructure :-

The SIC shall determine, provide and maintain the infrastructure needed to achieve conformity to
product requirements.
Infrastructure includes, as applicable,
a) Buildings, workspace and associated utilities,
b) Process equipment (both hardware and software), and
c) Supporting services (such as transport or communication).

6.4 Work Environment :-

The SIC shall determine and manage the work environment needed to achieve conformity to
product requirements.

Clause 7.0: PLANNING OF PRODUCT REALISATION

7.1 Planning Of Product Realization :-

SIC shall plan and develop the processes needed for product realization. Planning of product
realization is consistent with the requirements of the other processes of the quality management
system as per section
SIC/QSM/4.0.
In planning product realization, CFT shall determine the following, as appropriate:
a) Quality objectives and requirements for the product.
b) The need to establish processes, documents, and provide resources specific to the product.

7.2 Customer Related Process:-

7.2.1 Determination Of Requirements Related To The Product :-

Proprietor/Development Incharge shall determine

 Requirements specified by the customer, including the requirements for delivery and post-
delivery activities,
 Requirements not stated by the customer but necessary for specified or intended use, where
known,
 Statutory and regulatory requirements related to the product, and
 Any additional requirements determined by the SIC.

7.2.2 Review Of Requirements Related To The Product :-

The Proprietor/Development Incharge reviews the requirements related to the product. This review
is conducted prior to the (Company) commitment to supply a product to the customer (e.g.
submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or
orders) and ensure that,

 Product requirements are defined,

 Contract or order requirements differing from those previously expressed are resolved,
 The organization has the ability to meet the defined requirements.
Records of the results of the review and actions arising from the review shall be maintained.

7.2.3 Customer Communication :-

Proprietor shall determine and implement effective arrangements, such as e.g. email / web
connection, Fax / Phone etc) for communicating with customers in relation to,
a) Product enlightenment,
b) Enquiries, contracts or order handling, including amendments, and
c) Customer feedback, including customer complaints.

7.4 Purchasing :-

7.4.1 Purchasing Process :-

SIC shall ensure that purchased product conforms to specified purchase requirements. The type and
extent of control applied to the supplier and the purchased product is dependent upon the effect of
the purchased product on subsequent product realization or the final product.
SIC shall evaluate and select suppliers based on their ability to supply product in accordance with
the SIC’s requirements. Criteria for selection, evaluation and re-evaluation are installed. Records of
the results of evaluations and any necessary actions arising from the evaluation are maintained.

7.4.2 Purchasing Information :-

Purchasing order describes the product to be purchased, including where appropriate

 Requirement for approval of product, procedures, processes and equipment.

 requirement for qualification of personnel, and
 Quality management system requirements.

Materials Incharge ensures the adequacy of specified purchase requirements prior to their
communication to the supplier.

7.4.3 Verification Of Purchased Product :-

SIC shall establish and implement the inspection or other activities necessary for ensuring that
purchased product meets specified purchase requirements.
Where SIC or his customer intends to perform verification at the suppliers premises, the SIC will
state the intended verification arrangements and method of product release in the purchasing
information.

7.5 Product & Service Provision :-

7.5.1 Control of Production and Service Provision :-

The SIC should plan and carry out production and service provision under controlled conditions.
Controlled conditions includes, as applicable

 The availability of information that describes the characteristics of the product,

 The availability of work instructions, as necessary,
 The use of suitable equipment, and
 The availability and use of monitoring and measuring devices.
Exclusion :- Service Provision (post-delivery activities) :-
Justification :- As the Product / Contract does not demand after Sales Service, this Clause is not
applicable.

7.5.2 Validation Of Processes For Production And Service Provision :-

The SIC shall validate any processes for production and service provision where subsequent
monitoring or measurement cannot verify the resulting output. This includes any processes where
deficiencies become apparent only after the product is in use or the service has been delivered.
Validation demonstrates the ability of these processes to achieve planned results.
The organization should establish arrangements for these processes including, as applicable
 defined criteria for review and approval of the processes,
 approval of equipment and qualification of personnel,
 use of specifics methods and procedures, and
 Revalidation.

Justification for Exclusion :- As all of our Processes can be Validated Fully at our End Itself,
this clause is not applicable.

7.5.3 Identification and Traceability :-

Where appropriate, the organization shall identify the product by suitable means throughout product
realization. The organization should identify the product status with respect to monitoring and
measurement requirements. Where traceability is a requirement, the organization shall control and
record the unique identification of the Product.

7.5.4 Customer Property :-

The SIC shall exercises care with customer property while it is under the organization’s control or
being used by SIC. The user department shall identify, verify, protect and safeguard customer
property provided for use or incorporation into the product. If any customer property is lost,
damaged or otherwise found to be unsuitable for use, this shall be reported to the customer and
records maintained.

7.5.5 Preservation Of Product :-

The SIC shall preserve the conformity of product during internal processing and delivery to the
intended destination. This preservation shall include identification, handling, packaging, storage
and protection. Preservation shall also apply to the constituent parts of product.

7.6 Control Of Monitoring & Measuring Devices :-

The SIC shall determine the monitoring and measurement to be undertaken and the monitoring a
measuring devices to provide evidence of conformity of product to determined requirements.
The SIC shall establish processes to ensure that monitoring and measurement can be carried out and
are carried out in a manner that is consistent with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment should
 be calibrated or verified at specified intervals, or prior to use, against measurement standards
traceable to international or national measurement standard, where no such standards exists, the
basis used for calibration or verification will be recorded.
 be adjusted or readjusted as necessary.
 be safeguarded from adjustments that would invalidate the measurement result.
 be protected from damage and deterioration during handling, maintenance and storage.
Clause 8.0:- Measurement Analysis & Improvement General

8.1 General :-

The SIC shall plan and implement the monitoring, measurement, analysis and improvement
processes needed.
 to demonstrate conformity of the product,
 to ensure conformity of the quality management system , and
 to continually improve the effectiveness of the quality management system.
This includes the determination of applicable methods, including statistical techniques, and extent
of their use.

8.2 Monitoring & Measurement:-

8.2.1 Customer Satisfaction :-

As one of the measurements of the performance of the quality management system, the SIC shall
monitor information relating to customer perception as to whether the SIC has met customer
requirements. The methods for obtaining and using this information shall be determined.

8.2.2 Internal Audit :-

The SIC shall conducts internal audits at planned internals to determine whether the quality
management system

a) confirms to the planned arrangements to the requirements of this international standard and
to the quality management system requirements established by the organisation, and
b) is effectively implemented and maintained.

An audit program is planned, taking into consideration the status and importance of the processes
and areas to be audited, as well as the results of previous audits, The audit criteria, scope, frequency
and methods are defined. Selection of auditors and conduct of audits ensures objectivity and
impartiality of the audit process. Auditors are not auditing their own work.

8.2.3 Monitoring and measurement of processes :-

The SIC shall apply suitable methods for monitoring and, where applicable, measurement of the
quality management system processes. These methods shall demonstrate the ability of the processes
to achieve planned results. When planned results are not achieved, correction and corrective action
shall be taken, as appropriate, to ensure conformity of the product.

8.2.4 Monitoring and measurement of product :-

The SIC shall monitor and measure the characteristics of the product to verify that product
requirements have been met. This shall be carried out at appropriate stages of the product
realization process in accordance with the planned arrangements. Evidence of conformity with the
acceptance criteria shall be maintained. Records shall indicate the person(s) authorizing release of
product.

8.3 Control Of Non Conforming Product :-

The SIC shall ensure that product which does not conform to product requirements is identified and
controlled to prevent its unintended use or delivery. The control and related responsibilities and
authorities for dealing with nonconforming product shall be defined in a documented procedure.

This deals with nonconforming product by one of more of the following ways:

 by taking action to eliminate the detected nonconformity;

 by authorizing its use, release or acceptance under concession by a relevant authority and ,
where applicable , by the customer;
 by taking action to preclude its original intended use or application.

8.4 Analysis Of Data :-

The SIC shall determine, collect and analysis appropriate data to demonstrate the suitability and
effectiveness of the quality management system and to evaluate where continual improvement of
the effectiveness of the quality management system can be made. This shall include the data
generated as a result of monitoring and measurement and from other relevant sources.
The analysis of data shall provide information relating to:

a) Customer satisfaction
b) Conformity to product requirements
c) Characteristics and trends of processes and product including opportunities of preventive
action, and
d) Suppliers.
8.5 Improvement :-

8.5.1 Continual Improvement :-

The SIC shall continually improving the effectiveness of the quality management system through
the use of the quality policy, quality objectives, audit results, analysis of data, corrective and
preventive actions and management review.

8.5.2 Corrective Action :-

The SIC shall take action to eliminate the cause of non-conformities in order to prevent recurrence.
Corrective actions shall be appropriate to the effects of the non-conformities encountered.
A documented procedure shall be established to define requirements for
a) Reviewing non conformities (including customer complaints).
b) Determining the cause of non conformities.
c) Evaluating the need for action to ensure that non conformities do not recur.
d) Determining an implementing action needed.
e) Records of the results of action taken and
f) Reviewing corrective action taken.
8.5.3 Preventive Action :-

The SIC shall determine action to eliminate the causes of potential non conformities in order to
prevent their occurrence. Preventive actions are appropriate to the effects of the potential problems.

A documented procedure shall be established to define requirements for

a) Determining potential non conformities and their causes,

b) Evaluating the need for action to prevent occurrence of non conformities,
c) Determining an implementing action needed,
d) Records of results of action taken and
e) Reviewing preventive action taken.

Now for every clause there is a procedure explained in the quality procedure manual. This manual
is the reference to the quality system manual. Whenever necessary references are taken from the
procedure manual.

Conclusion:

ISO 9001 has developed a QMS model for Shri Industrial Corporation which helps the company to
maintain best business practices, satisfy the requirements and expectations of the customers and
improve the overall management of the company. ISO 9001 sets the parameters for every part of the
company thus helps the company to keeps all the processes in order and also helps to maintain the
quality. This allows the company to maintain positive relationship with its customers. ISO 9001
explains the procedure for every process and also gives detailed information about the documents to
be maintained. The QMS is maintained by the company at all levels to focus on customer
satisfaction and continual improvement. The ISO 9001 keeps company focused on customer
requirements and thus customers can believe on the company working. Thus ISO 9001:2015 plays a
major role in the development of Shri Industrial Corporation.