Consumer preferences of hospitals

We Sharvil and Prachi students of MMS students of PTVAIM are carrying

out marked research on Consumer behaviour on various Hospital. We are
conducting survey of patients as well as their relatives in Bhayander, Vasai
and vile Parle area. As you are aware of hospitals and its services. We seek
your cooperation and request you to provide relevant information for our
research. We value your contribution to our research and appreciate your
support and encouragement you have provided.

Questionnaire
Email ID –

 Awareness on hospital services

1. Are you aware of the number of hospitals in your location?

Yes No

2. Are you aware of the Specialty of each hospitals located in your area?
Yes No

3. Are you aware of the general charges fixed by those hospitals located in
your area?
Yes No

4. Are you aware of the doctor’s Qualification & Specialization

Yes No

5. Conducted by the hospitals in your District?

Yes No

6. Are you aware of the Medical Camp Conducted by the Hospitals in your
district?
Yes No
  Rank the following
1. Mention the factors that influence you towards the
selection of a hospital

1 2 3 4 5

a) Familiarity of the Doctor

b) Reputation of the Hospital

c) Inducement by advertisement

d) Augmented Facilities

e) Fee Charged

f) Accessibility

g) Any others Specify

2. Rate the following Patient Care Facilities provided by the hospital

based on your perception

Registration:

Highly Satisfied Neutral Dissatisfied Highly

satisfied Dissatisfied

a) Information Provided on
Registration

b) Waiting time in Registration

c) Formalities in Registration

d) Approach of the Receptionist

e) Any others specify

Diagnosing:-
 Highly Satisfied Neutral Dissatisfied Highly
satisfied Dissatisfied

a) Time taken in Consultation

b) Answering the Quires

promptly

c) Counselling by the doctors

d) Explanation given for aliment

e) Approach of the doctors

f) Any others specify

3. Rate on Dietary Services provide by the hospital on your

Satisfaction perceived

Highly Satisfied Neutral Dissatisfied Highly

satisfied Dissatisfied

a) Hygienic Conditions of the

Canteen

b) Cost of the food

c) Quality of the food

d) Quantity of the food

e) Taste

f) Freshness

g) Room Services

h) Delivery time

4. Are you receiving any Communication from the Hospitals after your
treatment?
Yes N o

5. Are you satisfied with the ambulance services of the hospitals in your
district?
Yes No
Thank you for your support.