E-Learning Questions

MODULE QUESTIONS A B C D E F
Developing The following are the basic Value Chain. Identity, Vision, Goals, None of the
Charter elements/components of a charter Objectives, Mission, Objectives, above
Statement & statement: Strategic shift Mandate, outcomes
Strategy Map Philosophy & Initiatives
Core Values
The following are basic Perspectives Objectives Value Chain a and b b and c
elements/components of a strategy map
Identity is a distinct and unique Seal Initials Logo Perspectives Brand
personality, it can be expressed in the
following forms except:
It is a statement that is ambitious but Mission Mandate Philosophy Vision None of
realistic, time-bound and is described as the above
big, hairy and audacious goal
Providing quality service with honor and Mission Mandate Philosophy Vision None of
justice" is an example of the above
It is a statement of purpose in life, reason Mission Mandate Philosophy Vision None of
for existence that points to the direction the above
we should lead our personal
life/organization
It the source of authority that embodies Mission Mandate Philosophy Vision None of
the mission of an org the above
It is the bedrock of one's character that is Mission Mandate Philosophy Core values Vision
non-negotiable and must be engraved in
our lives and org
It is a statement of what we stand for in Mission Mandate Philosophy Vision None of
life. the above
It is formulated through the conduct of Charter Strategy Map Strategic Vision None of
strategic shifts. Statement Objectives the above
It is a tool in identifying our customers, Gap Analysis SWOT Analysis Problem Tree Customer Environme
their needs and expectations and our Analysis ntal
value proposition or outcome. Scanning
It is the logical representation of what we Core Values Strategy Map Philosophy Vision None of
will do in every perspective to fulfill our the above
mission and attain our vision.
MODULE QUESTIONS A B C D E F
It is a series and configuration of Value Chain SWOT Analysis Problem Tree Customer Environme
activities that enable the organization to Analysis ntal
deliver value to its constituents. Scanning
The PNP's mobility, fire power capability Community Process Excellence Resource Learning and All of the
communication and investigation Management Growth above
equipment are under the perspective on:
The process of identifying our current Strategic shift on Strategic Shift on Customer Strategic Shift All of the a, b and
situation, the existing resources we have, Process Resource Analysis on Learning above d only
the current competencies and skills of Excellence Management and Growth
our human resources and the existing
policies, systems and police procedures
we need to undertake to attain our
objective that will result in
transformation or breakthroughs.
The PNP objective to develop a highly Community Process Excellence Resource Learning and All of the
responsive and professional police Management Growth above
service is under the Perspective
"Imploring the aid of the Almighty, by Mission Core Values Vision Strategy Mantra
2030, we shall be a highly capable,
effective and credible police service
working in partnership with a responsive
community towards the attainment of a
safer place to live , work and do
business" This is the PNP's _________
The PNP Vision statemtn is in line with its Partly TRUE FALSE Partly FALSE TRUE
mission and mandate provided by the
successive laws/Ras 6975, 8551 and
9708, which are" "To enforce the law,
prevent and control cirmes, maintain
peace and order, ensure public safety
security with the active support of the
community" The statement is:
The PNP's core values are: Makadiyos, Maka-Bansa, Maka-Tao, a and b a and c
Makabayan Maka-Kagitingan Makakalikasan
The objectives to improve crime Mission Process Resource Learning and Community
prevention and to improve crime solution Excellence Management Growth -Oriented
are under the perspective on: Policing
 MODULE QUESTIONS A B C D E F
Scorecard & Scorecard is for strategic level while Operational and CPNP NHQ and D-Staff PRO and NSU
Dashboard dashboard is for ______ level Tactical
Formulation
Strategic objectives, if viewed in relation Crime prevention Crime prevention Crime solution Law
to the delivery of police service (front line and crime and law and internal enforcement,
units, will always fall under two PNP Core solution enforcement security public order
functions. What are these core functions? operation and safety
What is the underlying reason why we Improve crime Improve crime Enhance law Ensure
want to enhance community safety prevention solution enforcement maintenance of
awareness? peace and
order
What is the underlying reason why we Improve crime Improve crime Enhance law Ensure
want to adopt case monitoring: prevention solution enforcement maintenance of
peace and
order
We use "Measure" in the scorecard while Performance Process Performance Critical action
we use ______________ in the indicator Excellence Enhancer
dashboard. Both are the same.
We use "Initiatives" as one of the Activities Critical Action Performace Program and
component of the scorecard while we Indicator Projects
use __________________ for the
dashboard.
These are specific workable tasks in the Projects Activities Critical Action Programs
dashboard that moves the Performance
Indicator:
In the analogy of a traveler using vehicle Goal or objective Primary driver Critical Action Performance
as mode of transportation to the Indicator
elements of a dashboard, the desired
destination is ________
It is a way of measuring performance that Performance Performance Process Process
directly contributes to the success of the indicator Improvement Indicator improvement
objective. In the analogy of the car, we
call this the dials or metrics.
These are primary drivers broken down Alternate drivers Optional drivers Secondary Supporting
into specific operational or tactical drivers drivers
activities that are directly measurable.
MODULE QUESTIONS A B C D E F
These are "must do" actions to hurdle Performance Critical Action Critical drivers Process
barriers or obstacles remedy steps improvement
These are the two performance Absolute Absolute numbers Absolute Absolute
indicators commonly used in the PNP, numbers and and index numbers and numbers and
especially at the operation and tactical rankings percentage ratio
level.
Performance indicator makes an It measures It can be tracked Targets can be All of the Some of
operational driver visible because: improvement frequently set yearly above the above
The following are examples of Number of police Number of Police Percentage of All of the Some of
performance indicators used at the stations using Stations utilizing accounted loose above the above
PPO/CPO/CPS/MPS. CompStat PIPS firearms
These are examples of consistency in the PI + Number of PI = Percentage PI = Percentage a and b only b and c
use of performance indicator (PI) with arrested reduction of of ICT-compliant only
that of the date in the target crimanls; T = Y1 - crime; Y = Y1 - PS; T = Y1 -65;
20; Y2 - 30; Y3 - 90%; Y2 -50%; Y3 - Y2 -89; Y3 -123
35 40%
The following are examples of activities in Establishment of Implementation Implementation Conduct of All of the
the dashboard of PPO/CPO/CPS/MPS. Tourist of PIPS of Kontra Boga Checkpoint above
Assistance Desks
These are examples of process From a limited From unilateral From partial All of the
improvement shifts. access to police approach to implementation above
related decision-making to full
information to to consultative implementation
broader access to approach
police related
information
These are objectives in the Improve crime Improve crime Modernize a and b b and c
PPIO/CPO/CPS/MPS Dashboard prevention solution crime reporting
and analysis
These are primary drivers that leads to Intensify police Enhance Intensify legal Enhance All of the
the attainment of the crime prevention operation community offensive intelligence above
objectives engagement and counter-
intelligence
MODULE QUESTIONS A B C D E F
The upgrading or updating of processes Process Performance Performance Process None of
in order to attain the desired state is improvement Improvement Indicator Indicator the above
known as ____________ shift

These are secondary drivers under the Enhance the Use of COMPSTAT Intensify legal Strengthen All of the
primary driver, "Intensify police safety and by police stations offensive Firearms above
operations" of the crime prevention security of Control
objective. tourists Program

When we set targets, we should observe A clearly Targets should be Set yearly Set a baseline All of the
the following: definable targets continually targets for the year above
tractable next 3 years
These are secondary drivers under the Fill up Time deployment Designate Implement All of the
primary driver, "Maintain & deploy investigative of investigators qualified sound reward above
Competent Investigative Personnel" of position with investigative and
the crime solution objective trained and personnel to punishment
certified specific crime system
personnel incidents

How may primary drivers do we have for 4 5 14 15 29

the Crime Prevention objective:

How many primary drivers do we have 4 5 14 15 29

for the Crime Solution objective:
How many secondary drivers do we have 4 5 14 15 29
for the Crime Prevention objective:

How many secondary drivers do we have 4 5 14 15 29

for the Crime Solution objective:
 MODULE QUESTIONS A B C D E F
PERSONAL What are the four strategic elements of a Objectives, Objectives, Operation, Initiation, Crime
CHARTER scorecard? measures, Mandate, Target, Community Compliance, Prevention,
STATEMENT targets, Information Relations, Proficiency, Crime
initiatives Intelligence, Institutionalizat Solution,
Investigation ion Community
Safety
Awareness,
Public
Order and
Safety
This refers to a statement of what Objectives Measures Targets Initiatives Initiation
strategy must be achieved and what is
critical to its success.
To ensure strategic focus, objectives 5 6 7 8 9
should contain only a number of
priorities. At the PNP level, it should not
be more than _____ objectives
This refers to the quantification of a Objectives Measures Targets Initiatives Initiation
performance against an objective. It is
also called outcome indicator.
One reason why measure matters is done improved managed supervised monitored
because what gets measured, gets ____
This refers to the level of performance or Objectives Measures Targets Initiatives Initiation
rate of improvement needed.
Common forms of measures used by the Absolute Absolute numbers Absolute Percentages, Percentage
PNP are the following: numbers, indices percentages and numbers ratio ratio and ratings and
and percentages ratio and rankings rankings rankings
This refers to key action programs Objectives Measures Targets Initiatives Initiation
required to reach the target.
The following are the two types of Lead and Lag Primary and Absolute Program and
measures: Secondary numbers and Projects
percentage
The following are examples of lag Percentage Increase in crime Increase in Number of
measures, except: reduction of clearance crime solution pulong pulong
Index Crimes efficiency efficiency conducted
MODULE QUESTIONS A B C D E F
Lag measure assesses performance Lead Measure Success measure Performance Outcome
results at the end of the activity while measure measure
________ quantifies intermediate
process, activities and behavior.

The following are the guidelines for Contains a mix of No more than 25 One tag All of the
selecting measures: both lead and lag measures (or 1.5 measure for above
measures measure per each strategic
objective) objective

It is a point in setting target where the Soft spot Sweet spot Hot spot Dead spot
target is stretched but still considered
realistic. It is also a point in setting target
where the stretched target still drives
motivation to the performing person or
unit.

The following are the guides and principle We manage the No business as No bean All of the
in managing strategic initiatives strategy by usual counting above
managing the
initiatives

When we compare targets with a Assess or Evaluate and Make better Build All of the
performance standard, it allows us to: manage measure strategic decisions motivation and above
performance process commitment

It is one of the strategic elements of a Initiatives Targets Measures Objectives

scorecard that closes the performance
gap between the current and desired
performance.

In order for an initiative to reach the Clearly defined Accountability at Budget Clear start & All of the
performance target, the following deliverables the leadership stop dates and above
requirements must be met: team level progress
milestones
 MODULE QUESTIONS A B C D E F
Strategy & The goal of conducting a strategy and Update the Update the Both a and b Neither a nor b
Operations operations review is ________ Scorecard in order Dashboard to truly
Review to bring the contribute in the
organization closer attainment of the
to the attainment strategic objectives
of the vision. in the Scorecard
The following are components of the strategy Primary driver Perspective Objective Measure
Review Template, except:
It is the first step in conducting a strategy and Fill up the Strategy Fill up the Fill up the Fill up the
operations review Review Operations Review Strategy / Strategy Review
Intervention Objective Operations Matrix Template and
of your 2012 the Operations
Target and Review
Accomplishment Template
This is the variance formula Target + Target - Accomplishment Accomplishment
Accomplishment Accomplishment + Target - Target
For Zero (0) or (+) variance, one must Identify and list Identify and list Identify external Identify and list
___________________ down the key down the factors that down the causes
success factors factos/barriers that prevented the and further
contributing to the prevented the accomplishment effects of the
accomplishment accomplishment of of the target. existing
of the target. the target situations and
the strategy
currently used.
The presence of these are indicated by the Contribution Justifications for the Barriers which Impossibility of
negative (-) variance. factors in the current target set prevented the the situations
accomplishment of accomplishment
the target of the target
Key success factors or barriers are analyzed Secondary Driver, Secondary driver, Objective, Objections,
by cross-matching them with Performance measure, Measures, Measures,
______________ Indicator, Target, performance Targets, Targets,
Activities (SD, PI, T, indicator, target, Initiatives (OMTI) Initiatives
A) activities (SD, M, T, (OMTI)
A)
"Secondary Driver, Performance Indicator, True for the use of True for the use of True for the use False for the use
Target, Activities (SD, PI, T, A) are used to scorecard dashboard of both of any
identify any gaps." dashboard and management
scorecard and analysis tool
MODULE QUESTIONS A B C D E F
It must be formulated after identifying Integration Intervention Inquiries Intellectualizati
and listing down the gaps. on
It is the final step in conducting a strategy Fill-up the Identify any gaps Identify Incorporate in
and operations review Strategy Review with the OMTI interventions the Scorecard
Template and the (Scorecard) or SD, based on or Dashboard
Operations PI, T, A detected gaps your
Review Template (Dashboard) and corrections or
their intervention interventions

For following items, identify the suitable

interventions:
An unrealistic target was set Remove the Adjust the target Adjust the Adjust the
target based on opinions target after target based
and assumptions conducting on resources
further surveys available and
and studies other factors
previously
identified.
Initiatives are not sufficient to attain the Add and specify Use non- Adjust the Modify the
objective a new measure numerical gravitas of the objectives to
measures objective response with
the initiatives
Measure is insufficient to gauge the Add and specify Use non- Disregard the Retain
progress or quantify progress towards a new measure numerical recording of measures until
the accomplishment of objective measures accomplishment these respond
shift to the process
shift
Activities necessary to accomplish the Remove the Retain the Add the needed Increase the
secondary driver are lacking seocndary driver activities until activities practice of
such time these existing
becone relevant activities
Initiatives, measures, and activities are Change Change initiatives. Change
not responsive to the attainment of the initiatives, Lower objectives, initiatives and
objective measures and and eliminate measures and
activities measures and remove
activities irrelevant
activities.
 MODULE QUESTIONS A B C D E F
OPERATIONS Which is not a characteristic of Data driven Frequent Highly focused Lengthy
REVIEW operational review meeting?

What is the underlying goal in conducting Close monitoring Discover innovative Extend the use Assess long
weekly operational review meetings? of operations and successful of operational term
and development tactics that were dashboards performance
of new shared to the (CompStat) and
approaches for attendees frequent
preventing operational
crimes review meeting
to other city
services)

Which of the following is a purpose of Assess short Respond to Gradual Respond to

operations review meeting to other city term problems that problem solving problems that
services performance have arisen the are not in need
past year of immediate
attention.

In the operations review template, Objective Primary Driver Secondary Activities

"Intensify community Awareness" is what Driver
component of Crime Prevention

It presents the numerical difference Variance Gaps Variation Difference

between the target and the
accomplishment

"Target" in the Dashboard is similar to Target Objective Measure Initiative

_________in Scorecard

One must ensure that the key factors are Initiatives Accomplishments Objectives Targets
aligned to the _________
MODULE QUESTIONS A B C D E F

What is the result of using the operations Close monitoring Tracking incidence Discover Extend the use
review system? of operations and causes of innovative and of operational
and crime prevention successful dashboards
development of tactics that (CompStat) and
new approaches were shared to frequent
for preventing the attendees operational
crimes review meeting
to other city
services

This institution uses CompStat as its PNP AFP NYPD LAPD

dashboard on its twice-weekly
operational reviews

CompStat stands for ___________ Computerized Comparison of Computerized Computerized

Comparison Computerized Crime- Comparison
Crime Statistics Crime Statistics Comparison Crime
Statistics Statistics

Which of the following is the purpose of Respond to Rapid problem Both a and b Neither a nor b
operations review? problems that identification
have arisen
recently and
need attention

Operational review meetings must Sometimes true Generally false Reliant on the True under all
provide opportunities for feedback, situation circumstances
problem-solving and learning. This
statement is

An intervention must _________ Result in a Result in a Both a and b Neither a nor b

breakthrough transformative
outcome
MODULE QUESTIONS A B C D E F

One of the columns of the dashboard Cross match Counter match Cross or check Contradict
uses Secondary Driver (SD), Performance
Indicator (PI), Target (T), and Activities (A)
to ________

An effective operational review meeting TRUE False. An effective False. An False: An

is short, frequent, data-driven and fairly operational effective effective
focused. This statement is review meeting operational operational
______________________ must be detailed, review meeting review meeting
not short must be highly must be done
focused. occasionally.

An intervention must _________ Result in a Result in a Both a and b Neither a nor b

breakthrough transformative
outcome

One of the columns of the dashboard Cross match Counter match Cross or check Contradict
uses Secondary Driver (SD), Performance
Indicator (PI), Target (T), and Activities (A)
to ___________

An effective operational review meeting TRUE False. An effective False. An False: An

is short, frequent, data-driven and fairly operational effective effective
focused. This statement is review meeting operational operational
______________________ must be detailed, review meeting review meeting
must be highly
not short must be done
focused.
occasionally.
 C. National
A. PATROL Plan B. Center for Advisory Group
D. None of the
Choose the letter of the right answer: 2030 Technical Police Strategy for Police
above
Working Group Management Transformation
& Development

PATROL Plan This group developed the PNP Charter

2030, TWG, Statement and formulated the PNP
NAGPTD, Agency/Enterprise Scorecard together
CPSM with the PNP Command Group and
external stakeholders under the guidance
A
of the Institute for Solidarity in Asia (ISA)

Its function is to close the gap between

strategy formulation and strategy
execution B
Composed of sectorial leaders or
individuals known for their integrity,
porbity and leadership who support the
PNP in the successful implementation
and monitoring of its strategic C
transformation roadmap

This body recommend to the Chief, PNP

new strategies, measures, targets or
initiatives deemed imperative in the
effective and efficient implementation of A
the PNP P.A.T.R.O.L Plan 2030

Its mandate is to integrate all strategy

management processes, sustain strategy
execution & management, and instill a B
culture of strategic focus
 C. National
A. PATROL Plan B. Center for Advisory Group
D. None of the
Choose the letter of the right answer: 2030 Technical Police Strategy for Police
above
Working Group Management Transformation
& Development

It provides insights in aligning the PNP's

policies, plans and programsn with the
political, socioeconomic, cultural and
moral development needs of the C
organization.

Assist on possible ways to generate

additional enabling resources in order to
support and sustain the PNP's present C
and future plans and programs.

Part of its mandate is to establish &

facilitate the process of identifying,
B
documenting & sharing lessons-learned &
best practices.

It is primarily responsible in Cascading

the PNP Charter Statement and
A
Scorecard to 17 PROs

It is composed of the heads of all PNP

offices and units.
D
Module no. 6: Center for Police Strategy Management and
A B C D E F
Strategy Management Units/Teams
* Correct 1. Mandate of the Center for Police Oversee the Integrate all Identify and Decides on the
answer in red Strategy management: except implementation strategy recommend key PNP PATROL
of the PNP management priorities and Plan 2030
PATROL Plan processes, strategic issues Strategy on its
2030, "Peace & sustaining to the CPNP. own
Order Agenda for strategy execution
Transformation and management,
and Upholding of and instilling a
the Rule of Law"; culture of
strategic focus.
Characteristics of Police Management PSMU is PSMU Acts as PSMU, on its PSMU reports
Units (PSMUs); except responsible for the Secretariat in the own cannot to the Head of
development of formulation of decide on Office/Unit on
the Unit's Charter Charter Statement strategy performance
Stmt/Roadmap
and Scorecard
and Governance
Scorecard (This is
the role of TWG
and Head of
Office/Unit)

The Chief of the Regional Police Strategy Regional Director Deputy Regional Deputy Director Regional Chif of
management Unit Director for for Operations the Directorial
Administration Staff
These are functions of the Police Strategy The PSMU is The PSMU The PSMU is PSMU collects
Management Units (PSMUs) except responsible in ensures primarily accomplishmen
ensuring management of responsible for ts of personnel
alignment of scorecards and the conduct of as in puts to
Strategy and
dashboards and dashboards the
Operations
individual preparation of
Reviews (TWG is
scorecards to the primarily Report for
Unit Scorecard responsible) Certification
Process
Major roles of CPSM and PSMUs Architect, Process Engineer, Process Architect, Architect,
Owner and Owner and process owner Processor and
Integrator Integrator and Facilitator Integrator
Module 7A: Technical Working Group A B C D E F
To effectively align and execute the PNP
Strategy, the PNP PATROL Plan 2030 TWG Operations All of the
Strategy Refresh Strategy Review
with CPSM, conducts this quarterly to all Review above
Directorates, NSUs and PROs:
Role of the local PNP Office/Unit TWG: Responsible in Provides inputs as With the Head of All of the
collecting the external Office/Unit, it is above
submission of stakeholders in responsible for
dashboards and the form of the development
of the Units's
individual recommendation/
Charter
scorecards s subject to the
Statement/Road
approval of the map and
Head of Governance
Office/Unit for Scorecard
implementation
Module 7B: Advisory Group on Police Transformation and
Development/Advisory Councils (TRUE or FALSE)

The National Advisory Group on Police

Transformation and Development and
their counterpart Advisory Councils in
the PROs, PPOs, CPOs, CPS and MPS F
exercise administrative and operational
control over specific PNP decisions
Membership of the Advisory Group shall
be drawn from the different sectors
reflective of the stakeholder composition T
in the locality.
Together with the Office/Unit TWG, the
Advisory Council evaluates and amends
the strategies for the implementation of
the PGS in accordance with the PNP T
unit's thrusts, programs, projects and
activities.