Platform Overview

Professional Services

Confidential © 2017 ThousandEyes Inc. All Rights Reserved. 1

 Agenda
• Overview
– ThousandEyes Introduction
• App Demo
– Logging into ThousandEyes
– Dashboards
– Account Settings
– Agents
– Tests
– Alerts / Reports
All materials will be provided
post session
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ThousandEyes Introduction

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Collect performance data from every perspective

NY Branch

INTERNET

Data Center Office 365

Enterprise Agents
Cloud Agents Home

Endpoint Agents
HK Branch

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 A unified view of performance from user to app

End-to-End Performance Data

App User Network Network Routing
Performance Experience Connectivity
Routing Topology Topology

User App

Enterprise, Endpoint and Cloud Agents

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 High Level Agent Comparison
Enterprise Agent
• Inside-Out monitoring
• Deployment Options
– OVA / Physical Appliance
– Linux Package
– Docker
– Cisco ASR 1k / ISR 4k
• Clusters
– Increase Capacity
– Disaster Recovery
Cloud Agent
• Outside-In monitoring
• 150+ Locations
– Tier 2 and 3 service providers
– Broadband ISP Providers (US Only)
– Amazon Web Services and Google Clout Platform
– www.thousandeyes.com/map
IPv4 IPv6
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 Test Type Layering
Layered Tests

Page Load Voice Call

HTTP Server FTP Server DNS Server SIP Server RTP Stream

Network Agent to Server Network Agent to Agent

BGP

Standalone Tests

BGP Transaction DNS Trace DNSSEC

© 2017 ThousandEyes Inc. All Rights Reserved. 8

App Demo

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 App Demo
Agents Tests, Results Alerts/Admin
• Enterprise Agent • ThousandEyes Test • Alerting capability
Deployment Suite • Reports
• Enterprise Agent • Test Configuration • Role Based Access
Utilization and • Instant Tests Control
Clusters
• Basic test data layout
• Cloud Agents
• Cloud Unit
Consumption

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Best Practices

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 Platform Management

• Create live shares of tests across Account Groups

– Prevents test duplication and helps save consumption
• Use Labels to help manage the account
– Bulk assignment of resources to Tests, Alerts and Reports is made
easy
• Configure Reports/Dashboards for overview of test
behavior
– Helps identify trends with test data which may be attributing to
unnecessary high costs

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 Utilization and Usage

• Cluster Enterprise Agents for disaster recovery

– All test / alert / notification configuration applied to cluster
– Physical agent can be replaced without losing configuration linking
– Create clusters of 1 if using only a single agent at a location
• Save Enterprise Agent utilization
– Reduce the time it takes to execute a test
• Use reports to find optimal timeout settings for web tests
• Reduce erroneous results on network tests
• Local problems appear for Cloud Agents only
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 Deployment, Configuration, and Maintenance

• Use Docker containers for Enterprise Agents to open up additional

supported Linux platforms
• Use labels for easier application of groups of agents to tests, alerts,
and reports/dashboards
– Create based on regions, agent test assignment type, etc.
• The ThousandEyes API will have information
pertaining to Cloud Agent IP addresses
– developer.thousandeyes.com
• Disable Browserbot if it’s not needed
– Reduces OS resources to run process

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 Helpful Links
Customer Success Portal - https://success.thousandeyes.com

• Enterprise Agent (EA) Home • EA Utilization Explained

– https://success.thousandeyes.com/Articles?cat – https://success.thousandeyes.com/PublicArticl
egory=Enterprise_Agents ePage?articleIdParam=kA044000000LB2kCAG

• EA Deployment Types • Clustering Enterprise Agents

– https://success.thousandeyes.com/PublicArticl – https://success.thousandeyes.com/PublicArticl
ePage?articleIdParam=kA044000000LB2kCAG ePage?articleIdParam=kA044000000LB2kCAG

• EA Firewall Rules • Network Utilization from EA tests

– https://success.thousandeyes.com/PublicArticl – https://success.thousandeyes.com/PublicArticl
ePage?articleIdParam=kA044000000CnBtCAK ePage?articleIdParam=kA044000000LB2kCAG

• EA config for proxy server • Automatic Updates for EA

– https://success.thousandeyes.com/PublicArticl – https://success.thousandeyes.com/PublicArticl
ePage?articleIdParam=kA044000000LB2kCAG ePage?articleIdParam=kA044000000LB2kCAG

• NAT Traversal for EA

– https://success.thousandeyes.com/PublicArticl
ePage?articleIdParam=kA044000000LB2kCAG
© 2017 ThousandEyes Inc. All Rights Reserved. 15
How to contact ThousandEyes support

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 Help & Support Menu

support@thousandeyes.com

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Thank you

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