Editha Francia

21 Mindanao Avenue Maharlika Village

Taguig, City, Philippines 1630
Tel: +639398054881 Email: edithafrancia5279@gmail.com

Education Southern Luzon Polytechnic College Jun 1992 ~ Jul 1996

High school, Undergraduate

Experience DU Telecom Jun 2015 ~ Sep 2015

Sales Associate
Copied, logged and scanned supporting
documentation.
Produced ad hoc reports and documents for senior
team members.
Entered details such as payments, account
information and call logs into the computer system.
Responded to customer requests via telephone
and email.
Go Sport May 2009 ~ May 2011
Cashier
Answered customer telephone calls promptly and in
an appropriate manner.
Determined customer needs by asking relevant
questions and listening actively to the responses.
Priced merchandise, stocked shelves and took
inventory of supplies.
Verified that all customers received receipts for
their purchases.
Cultivated a customer-focused shopping
environment by greeting and responding to all
customers in a friendly manner.
Crowne Plaza Hotel Jan 2008 ~ Mar 2009
Waitress
Ensured that food was served to guests at the proper
temperature by bringing it to the table immediately.
Moved and arranged tables, chairs and place settings
 and organized seating for groups with special needs.
Quickly set up and cleared tables and stocked all
service stations.
Resolved guest complaints quickly and efficiently.
Skillfully promoted items on beverage lists and
Billiards andrestaurant
Amusement Company
specials. Feb 2002 ~ Mar 2005
Waitress
Consistently kept kitchen areas clean and free of
debris and water.
Handled customer complaints with poise and grace
Followed checklists for shift start and end to help
with smooth transitions.
Consistently provided professional, friendly and
engaging service.
Filled in by showing guests to their tables when the
hostess was on break.

Bershka Jun 2011 ~ Feb 2015

Cashier
Assisted on sales floor as needed to maintain
service standards.
Completed purchases using Point of Sale systems.
Notified management of security, vandalism and
theft concerns.
Trained new cashiers on procedures, customer
service and sales techniques.
Greeted customers promptly.

Skills Guest relations

Cash handling expert
Quick problem solver
Flexible schedule capability
High energy
Customer service

Language English Professional working proficiency