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Introduction
Competitive advantage is at the heart of firm’s performance in competitive markets. After
several decades of vigorous expansive and prosperity, however, many firms lost sight of
competitive advantage in their scramble for growth and pursuit of diversification. Today
the importance of competitive advantage could hardly be greater. Firms throughout the
world face slower growth as well as domestic and global competitors. Competitive
advantage is about how a firm actually puts the generic strategies into practice and it
grows fundamentally out of the value a firm is able to create for its buyers. It may take
the form of prices lower than competitors’ for equivalent benefits or the provision of
unique benefits that more than offset a premium price.
A sustained competitive advantage is achieved only when competitors have tried, without
success, to duplicate the benefits of the firm’s strategy or when competitors lack the
confidence to attempt imitation. For some period of time, the firm may earn a competitive
advantage through the use of capabilities that are, for example, valuable and rare, but are
imitable. In such instance, the length of time a firm can expect to retain is competitive
advantage is a function of how quickly competitors can successfully imitate a good,
service or process. It is only through the combination of conditions represented by all
four criteria that a firm’s capabilities have the potential to create a sustainable
competitive advantage.