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According to Investopedia, the four most common reasons why small businesses
fail are a lack of sufficient capital; poor management; inadequate business planning;
and overblowing their marketing budgets. cash flow problems. But there are many
more than four reasons why early-stage businesses in this country don’t survive.
A CBInsights analysis of 101 startups polls the reasons why those businesses failed,
according to their founders. Here were the top results:
42% of small businesses fail because there’s no market need for their services or
products.
23% failed because they didn’t have the right team running the business.
Clearly, there are a many reasons why small businesses fail, but a few keep coming
to the top: capital access, cash flow, lack of demand, and poor management.
https://www.fundera.com/blog/what-percentage-of-small-businesses-fail
What percentage of small businesses fail?
However, from there the number falls sharply. Only about half of small
businesses survive passed the five-year mark, ranging from 45.4% to 51%
depending on the year the business was started. Beyond that, only about
one in three small businesses get to the 10-year mark and live to tell the
tale.
All this might sound discouraging. But, by identifying the primary causes of
small business failure, adjustments can be made to allow you to place the
odds in your favor.
Knowing that about half of all small businesses run out of gas within the
first five years, the real question then becomes this: Why do those small
businesses fail, and how can you avoid it?
There are a variety of reasons that small businesses fail, but a few stick out
among the rest. According to CB Insights, which analyzed over 100
businesses' postmortems to determine the primary reason for startup
failure, the top five reasons small businesses fail are as follows:
1. No market need
The most commonly cited reason for small business failure was more
nebulous than others on this list but also much more fundamental to what
makes a business idea great in the first place: whether it solves a need.
However, if you’ve done the work of identifying a need for your product or
service and are catering effectively to that market, the reasons for failure
become more diverse, with business owners of the same study having cited
multiple reasons at once.
2. Not enough capital
The second most commonly cited reason for failure was not having enough
capital.
This isn't so surprising, given that more than one-quarter of small business
owners say they aren’t able to obtain the funds they need to operate their
business, according to a National Small Business Association study.
Similar to not meeting a market need, there’s often nothing you can do if
your business doesn’t have enough capital to operate. Whether it's a failure
in raising funds through investors, crowdfunding, obtaining a business loan
or generating your own revenue, not having enough capital may not
instantly close the metaphorical (or literal) doors, but it will at least cause a
slow death by way of limiting your marketing, production and every other
critical area of your business.
This third reason is difficult to break down because it’s so diverse, but it
comes down to not having the right team behind you to get the job done.
Some founders and CEOs of the study cited not having a partner to balance
them out, while others mentioned that their founding team was inadequate
for building the MVP they needed to launch the business.
4. Competition
5. Pricing
Pricing is the final of the major reasons for small business failure. Pricing
can be difficult in certain industries, especially software and various
services, as there are often little to no reference points for how much a
company should charge.
Price your product too high and you’ll push away potential customers, too
low and you won’t be able to turn a profit. Figuring this out is easier said
than done if you don’t have anything to go off of. However, it’s no less
essential to ensuring your business’ success.
While it’s encouraging to know that most small businesses survive the first
year, it may take the wind out of your sails to know that half of small
businesses fail within the first five. By studying the primary reasons for
small business failure, however, you can learn valuable lessons that will
allow you to position yourself for a greater likelihood of success.
Forbes
How many new businesses fail just because their owners simply
don’t care enough to make an effort? Not too many, as it turns
out. Still, this is a ridiculous reason to go down. As stated in the
infographic, CBINSIGHTS performed post-mortems on 101 failed
startups to learn what drove them to an early grave. Mostly, it
was a lack of market need, inadequate funding, or an
incompetent team.
5. In 2018, there was a decline of about 2% in cultural support,
human capital, competition, internalization, and risk capital.
(Global Entrepreneurship Index 2018)
Business plan
Don't think that a great idea or a great product is enough. The startup
graveyard is littered with amazing ideas and products that have failed.
Do have a business plan that includes every aspect of how you will run
your operation and how it will be successful. It should include all
anticipated costs, marketing, manufacturing, the technology
required and staffing. A business plan should also include how you
will market and sell your product.
Research
Don't think your idea or product is original and because you and your
friends think it's amazing, means that it is and there's a market for it.
Do lots of research before you spend your money. As a consultant, I
have on three separate occasions been asked to help with a business
plan for a startup, where I discovered almost exactly what they are
doing has been tried before and failed. In two of those instances, the
previous failures indicated that the idea wasn't good. In the third
instance, we were able to learn from the previous mistakes and actually
make a successful run at it. The number one reason startups fail is
that there is no market for their offering.
Funding
Don’t assume you will get financing other than the money you start
with from yourself, family and friends. Only a very small percentage
of startups get Venture Capital (VC) funding and in fact, the funding
bubble has burst. And that means early-stage startups are getting little
or no love from outside equity firms.
Do assume the initial funding you have will be all you get, so the goal
is to have the lowest burn rate possible. Therefore, your initial business
plan should have a route to profitability and sustainability before the
money runs out. The number two reason startups fail is that they run
out of money.
Investor deck
Don't think that your expert knowledge of your business, a well-
developed business plan and proficiency in PowerPoint are enough to
craft an investor deck that will get a private equity firm's attention.
Do hire an expert consultant who has done this before. VCs can smell
an embellished or amateurish deck 100 miles away. You typically only
get one look by a potential investor, so make sure your investor deck is
the absolute best it can be.
Tech
Don't assume that technology will be easy or come as scheduled. In
almost every startup I have been involved with, where the need for
technology advancement was crucial to success, there were
unanticipated issues and delays.
Do assume that there will be delays in technological deliveries and
therefore you need to leave a buffer for that in your business plan. Do
have a competent development team and if they are not performing,
replace them as soon as possible.
Team
Don't think that you can go at this alone or that it will be easy to
assemble a winning team.
Do select your team members carefully, trying to add as much
diversity as possible. The most successful startups that I have seen
have mixed experience and newbies as well as the more traditional
kind of diversity. The number three reason startups fail is that they
have the wrong team.
Ego
Don't think customers are just waiting for your offering and investors
will be lining up to give you money simply because your idea is
amazing -- even if you have been a successful serial entrepreneur in the
past.
Do be humble and realistic about everyone you meet. Relationships are
a key to success, and like with personal relationships, if you want to be
successful, be sure you see yourself as others see you. I have witnessed
a lack of self-awareness and a big ego from owner's doom potentially
successful startups.
Old-Fashioned values
Don't think you are leaving a nine-to-five job for the easy and flexible
life of being your own boss. A startup is a seven-day-a-week
occupation and now it's your money and reputation that are solely on
the line.
Do plan to work harder than you ever have with little return on your
efforts for an extended period. Do be honest with everyone you interact
with, as your reputation will ultimately be a key to your success.
To have big success as a startup, you'll have to master all the do's and don'ts
above, and that's a daunting task. So, before you begin, the question you must
ask yourself is: "How badly do you want it?!"
This reason is especially true for brand new small business owners. What you
think sounds like a good business idea on paper may not fare so well in
reality. (For some hard truth, see the fastest-growing occupations as
measured by the Bureau of Labor.)
This doesn’t mean you should ignore your passions. Instead, it means you
need to do a little research and business planning.
A business plan forces you to define your Unique Value Proposition (UVP)
— what differentiates your project from its competitors. In a sea of food
trucks gathered in a parking lot, how will yours stand out? Is it the food? Is
it the service? Is it the neon hues and festively decorated truck? Is it the
daily social media promotion? Likely, it’s all of the above. Maintaining a
sustainable business model requires setting yourself apart from competitors.
Other important considerations include: Who comprises your customer
base? How will they buy your product or service— in-store, online, or
both? What’s your marketing plan? How will customers find out about your
business? What are your cash flow projections? Your startup capital? How far
will your cash reserves take you? Remember to factor in both business and
living expenses, as most businesses are not profitable during their first year.
In our connected age, ‘the customer is always right’ rings more true than
ever. For example, today’s consumers expect small brick and mortar
companies to accept credit cards and “currencies” like Apple Pay, even if
the shop is a tiny mom and pop operation. And they demand quality
customer service. If you don’t deliver it, expect your customers to complain
loudly on social media and with other communication tools.
Not sure where to start? Here is a list of channels to help you monitor
feedback and engage in conversations with customers.
Yelp Reviews. Yelp is one of the go-to destinations for people who want
to find local businesses. With over 148 million cumulative reviews, it’s also a
great place to find out what customers are saying about their experience
with your business. If a company receives a poor review, Yelp encourages
the business owner to jump into the conversation, so you have an
opportunity to apologize or explain.
Google Reviews. Just like Yelp, this a more passive channel than social
media, but nonetheless, very important. Google is dominating the review
market with 6 in 10 consumers now looking to Google for reviews. Since
literally everything is Googled these days, your business’ Google reviews are
likely one of the first things a user will notice about your business.
Customer Surveys. Surveys are still one of the best ways to ask customers
specific and direct questions. If you collect customer email information at
the point of sale, you can quickly identify your top customers and previous
customers who are less engaged. Using this data, you can create a survey
for free using SurveyMonkey to find out how you can improve your
business. It doesn’t hurt to offer an incentive for completion, like a discount
on their next purchase.
At the very least, you need to keep your business information current across
as many channels as possible. ShopKeep offers an option to manage your
online presence directly from your POS BackOffice, but you can also
manually enter your information around the web.
8. Inventory Mismanagement
It’s a rookie mistake that easily happens to new businesses that don’t
understand their sales patterns. The best way to combat this is to use
inventory management software or a point of sale (POS) system that can
track inventory and provides reports detailing your best and worst selling
products to help you identify sales patterns.
If you’re not keeping track of your top-selling items or when they’re in high
demand, you’re going to experience inventory shortages that will shrink your
profits.
As a merchant, you take on risk when you buy large amounts of inventory
with the goal of selling it for a profit. If you don’t sell those products as
quickly as you forecasted, they can lose value or become obsolete. This
forces you to sell them at a deep discount, or not at all. Until you can recoup
your money by selling the inventory you have on hand, your capital will be
tied up in a lot of unsold inventory.
The harsh reality is that U.S. retailers are sitting on $1.43 of inventory for
every $1.00 in sales they make. Proper inventory management using
modern tools will ensure you’re not one of them.
7. Unsustainable Growth
In business, slow and steady wins the race most of the time. Expanding too
quickly, which usually entails financing on credit like a small business loan,
can backfire if the market changes or you hit a rough patch.
Trying to take on more business than you can handle drains your working
capital and usually results in a quality decline. You are overwhelmed and
your product or service suffers.
Instead, be smart about which customers you court, and how you will pay
back each business loan. Saying no is part of running a business.
5. Trying To Do It All
Small business owners are a scrappy bunch, and tend to view themselves as
Jacks (or Jills) of all trades. But entrepreneurs, like all people, have strengths
and weaknesses, not to mention a finite number of hours in each day.
Delegation is your friend. Whether that means hiring your first employees
or investing in software that cuts down on busywork, your business will
only start making money once you offload some of your responsibilities onto
other qualified shoulders.
4. Underestimating Administrative Tasks
When you were planning your company, maybe you imagined happy
customers, smart marketing, and of course, plenty of cash. You probably
didn’t imagine spreadsheet after spreadsheet. But large chunks of running a
business revolve around administrative tasks.
Though your market is much smaller, you should still gather as much
information as you can. If you don’t have insight into the performance of
your business in real-time, it will drastically limit your ability to make smart,
data-driven decisions.
For example, you need complete visibility into the revenue you collect and
the expenses you pay. Without this knowledge, you are literally flying blind.
On the expense side of the equation, if you want to buy a new line of
inventory or make some updates to your storefront, you need to know how
it’s going to impact your bottom line. And it’s not just these expenses you
need to keep an eye on, but all of your costs.
As a business owner, you need to know what percentage of revenue you can
allocate to employee wages, utility bills, or rent so you can set proper targets
for cost savings. On the revenue side, you want your business to grow month
over month or year over year.
If you don’t achieve your goals, you may want to examine areas of your
business where you’re overspending — i.e., the expense side. To ensure your
expenses don’t exceed your revenue and turn your business into a failure
rate statistic, it’s helpful to know your net income.
First, you need to define your Gross Profit (GP) by taking the Cost of Goods
Sold (COGS) and subtract the number from the total net sales. If you’re
using a POS system like ShopKeep, you can find reports like these, and more
in BackOffice.
The second factor you’ll need in this calculation is your Operating Profit (OP).
To find the OP, you need to subtract your operating expenses (i.e., payroll,
rent, utilities) from your gross profit. If you’re using accounting software,
you’ll easily be able to retrieve this information.
Lastly, you have non-operating expenses. These are expenses that are not
related to core business operations like your operating profits, but rather
taxes or interest you may have on loans or cash advances. Non-operating
expenses are subtracted from your operating profit to yield your net income.
While this seems like a contradiction, doing more with fewer resources, it’s
much easier than you think once you break it down into small steps. The
ideology of a lean business is built on the methodology of build-measure-
learn.
Build. The main idea behind build is that Rome wasn’t built in one day. Nor
was Google’s Gmail, Apple’s iPhone, or mega-retailer, Amazon. Businesses
don’t start out doing all the cool and fancy things they’re known for today.
For instance, Amazon started as an online bookstore, and now they deliver
groceries to your and provide streaming music services. The point is these
companies started with a basic idea, or in the business world, a Minimum
Viable Product (MVP) that they can introduce to the market.
Learn. Once you have some reliable data measurements, you can then
determine which direction to move based on the results of that data. Have
you been right all along and now you have the data to back it up? Or did the
measurements provide you with some insight into areas you can improve?
To apply this to your small business, you need to go back and look at your
business plan. What are you trying to build? What are your goals? What is
the bare minimum you need to get started?
Whatever the outcome, know that it is backed by reliable data that you can
trust to help pivot your business in the direction that will help it be most
successful.
We’ve finally reached the #1 reason why a new business might fail.
Entrepreneurs have power over their businesses, and with great power
comes great responsibility.
Sometimes small business owners become set in their ways when it comes to
doing certain things. This is especially true for veteran business owners. For
new entrepreneurs, make sure you don’t fall into this trap. And to be fair, it’s
not just business owners. It’s everybody. It’s human nature, and we are all
guilty of it at some point in our lives.