Beruflich Dokumente
Kultur Dokumente
Acquisition
Intech 410 – Management Information Systems
Options and Priorities
• Disadvantages of outsourcing:
• Loss of control
• High risk in a quickly changing industry
• Loss of experienced employees
• Usually involves transferring employees to vendor
• Risks of losing a competitive advantage
• May disclose trade secrets
• High price
• Can be more expensive than keeping the tasks in-house
• Important to clearly define contract terms
Risks of Outsourcing IT Services (continued)
Risks of Outsourcing IT Services (continued)
• Service-level agreement
• The most important element of an outsourcing
agreement
• Lists all services expected of the vendor
• Defines the metrics to be used to measure vendor
performance
• The client must develop the service level and
metrics list, not the vendor
Licensing Applications