1 Intercom Replies Template

Skype session:
Just a heads up, the app I am using to record your video is not yet fixed
so the purpose of the Skype call is to help you record your own video &
orient you to what should you say doing the video recording. You can check
out some examples here: https://www.facebook.com/jugglestreet/
Once you're done recording your own video, kindly send it to me here or on
my email jessa.roquero30@gmail.com so I can check it and do some edits.
Please make sure the video is within 90 seconds time so make sure it's
short & concise. Focus on telling about your babysitting experience &
please no need to mention your name nor age as it is already showing on
your profile. It's fine to mention your nickname if you have one. Put a
good ending, just tell them to invite you to jobs here in Juggle Street.
Hope this helps.
Thanks,
Jessa
skype interview email:
You booked a Skype session with us today but you missed it :(

Please book a new session with us using this link:
https://jugglestreetskype.youcanbook.me
Thanks,
or
You booked an interview on Skype with us but you missed it :(

Please book a new interview with us using this link:
https://jugglestreetskype.youcanbook.me/
I'll be conducting your Juggle Street Skype session. You can add me on My
Skype Name is live:jessabelle_8
Thanks,
Jessa
=========================================================
skype session reminder...
I'm Jessa, Senior Customer Service Associate from Juggle Street. Let me
know when you're ready for your Skype session with me. Thanks.
=========================================================
SKYPE SESSION REMINDER
I sorted it out for you. You're now booked on Monday 5th at 2pm. We
suggest you to be online 15 minutes before your schedule so we can make
sure we have a good Skype connection and orient you with what'll happen.
You can add me on My Skype Name is live:jessabelle_8
See you!
Jessa
or
I'm Jessa, Senior Customer Service Associate from Juggle Street. I'll be
conducting your Skype session scheduled today at . Let me know once you're
ready. Thanks.
or
I called you, but you're not available so I left you a voicemail.
Just reminding you about your scheduled Skype session with us today. I
suggest you to be online 15 minutes before your schedule so we can make
sure we have a good Skype connection and orient you to what'll happen. You
can add me on Skype. My Skype Name is live:jessabelle_8
See you!
=========================================================
skype email after video recorded and uploaded....
Profile Video
Thanks for the call on Skype. We got a great video! :)
I'm done editing it and it will be uploaded to your profile over the next
couple of days. Your video will be uploaded & approved within a couple of
days, usually within 24 hours.
If you have any questions please let me know.
We appreciate you being a helpful neighbour!
Thanks,
Jessa
or
My manager already approved your video yesterday. She check them everyday
apart from weekends. So, usually the video approval takes within 24hrs.
=========================================================
skype video recoding email...
Thanks for the call on Skype. We got a great video! :)

You mentioned on the call that you're not interested in After-School care
jobs so we removed that job type from your preferences. You can do it on
your own by clicking the icon on the upper right corner and choosing ''Job
Preferences''.
Also, we saw 15 family connection invitations, you might want to accept

those and please respond to those job invitations (unavailable).
Do you have any questions regarding the video recording?
*** add tag...

=========================================================
family.. having issue about the job she posted it disappeared/expired.....
Are you still looking for someone to fill the recurring job you posted on
the 18 July? This has now expired, as the job period expires one month
from when the job is posted. Did you have any luck finding someone to
meet your requirements? Daniella sent you an invitation to connect, so
she'll now be in your 'my carers' list. You won't be able to see her
mobile or chat until you have sent her a job invitation. Hope that makes
sense. Let me know if you need any help or if you would like us to call
you.
=========================================================
skype interview email unavailable:
You booked an interview on Skype with us but you said you couldn't make
it. No worries, we can reschedule you instead. Please book a new time
using this link: https://jugglestreetskype.youcanbook.me
Thanks,
Jessa
=========================================================
did some edits on profile... carer
By the way, when we looked at your account we saw opportunities to improve

your profile. We edited your introduction (spelling mainly). There are
still things you can add to your profile to improve it like transport
options you have. Just log in to your account and make sure the right
information is entered into each screen in the top right menu.
=========================================================
wants to delete account -family...
We have options in managing your account. Are you just leaving for a
vacation or going overseas? Would you be considering using Juggle Street
in the future? If so, log in and click the Hide button in your settings.
Choosing to Hide your profile means that other Juggle Street users won't
be able to see your profile or send you messages. Your account remains
hidden until you log back in.
Alternatively, you can request your account be deleted. Are you sure you
want it deleted?
Please let us know.
or
Are you wishing to unsubscribe from email notifications?
Please let us know.

=========================================================
friend told me.... survey
Thank you for taking the time to respond to our survey, it's great to hear
your friend suggested us!
Thank you for taking the time to respond to our survey, and we're happy
you decided to join us!
I can see that you have done everything correctly as a new carer on Juggle
Street. For you to win more jobs, we have some suggestions:
Your photo's great but you have the option to change it to one that
includes you and a kid (that you babysit with permission from the
parents). Make sure you can see your eyes in your photograph. Choose one
that presents you as a responsible carer.
We also noticed you mentioned your name on your profile, kindly remove
that as your name is already shown on your profile card.
If you have a WWCC, please enter your details under "My Certificates" and
we will verify it for you either today or next week. A Working With
Children Check is optional for carers over 18. We encourage you to get a
WWCC, as some parents do prefer it. And when they're posting a job they
can filter by carers with valid checks.
We tried to verify your WWCC details but we're getting a message that it's
invalid. Kindly send me the actual copy of your WWCC so I can verify it
manually on my end. Please confirm if this is also your correct birth date
28/07/1986 and your last name on your WWWCC Velasquez.
Improve your profile by adding extra skills & language you speak, e.g
First Aid certificate, CPR, French, Korean, nappy ninja, music teacher,
any transportation options that you have, etc. (you can find these on the
top right menu)
Also, a video profile is a great way to create a personal foundation.
We're getting great feedback from carers who have added videos to their
profiles. They are being invited to a lot more jobs since adding the
video. Here's the link where you can choose a suitable time:
Afterward, we suggest you start connecting with families in the "Near Me"
section. That'll help you win your first job and get invited to more.
If you need a hand with anything, just let me know.
Thanks,
Jessa
or
You can only send "Connection Invitations" to parents. The chat feature is
only used once a parent has initiated a conversation in relation to a job.
You have to wait until a family invites you to a job so you can chat with
them.
I suggest you connect with more families in the "Near Me" section. That'll
help you win your first job and get invited to more.
Thanks,
Jessa
or
Just doing a follow up on this thread. I glanced at your account and it's
not yet complete. Here's the link to complete your profile:
https://www.jugglestreet.com/profile-completeness-wizard
You can also improve your profile by adding extra skills & language you
speak, e.g First Aid certificate, CPR, French, Korean, nappy ninja, music
teacher, any transportation options that you have, etc. (you can find
these on the top right menu)
By the way, your video is only shown to families on Juggle Street, unless
you allowed us to share it. Some carers gave permission for us to add it
on our Facebook page. You can check out some examples before booking
yours. Click here: https://www.facebook.com/jugglestreet/
I can book you a schedule now for a Skype call to create your profile
video. We have Mondays, Tuesdays, Wednesdays, and Sundays available from
10am to 12:30PM and from 2PM to 4:00PM. Which do you prefer most? Let me
know your Skype ID as well.
Looking forward to this!
Thanks,
Jessa
or
your friend suggested us!
I can see that you have done everything correctly as a new carer on Juggle
Street. For you to win more jobs, we have some suggestions:
includes you and a kid (that you babysit). We noticed you used a profile
photo of yourself in a school uniform. We hope you dont mind changing it,
please. This will date quickly and chances are you wont get around to
updating it. It could hinder your chances of being invited to jobs in the
future. I hope you understand.
We noticed you mentioned your age in your profile description. Your age
already automatically comes up on your profile card (based on your date of
birth) so its best if you dont mention it in your description. It will
date quickly and chances are you wont get around to changing it in the
future. When you get a chance could you please remove it.
If you have a WWCC, please enter your details under 'my certificates' and
we will verify it for you either today or next week.
Improve your profile by adding extra skills, e.g First Aid certificate
that you have, etc. (you can find these on the top right menu)
Afterwards, we suggest you start connecting with families in the "Near Me"
If you need a hand with anything, just let us know.
Thanks,
Jessa
or if below 18 w/o WWCC
you decided to join us! I can see that you have done everything correctly
as a new carer on Juggle Street. For you to win more jobs, we have some
suggestions:
includes you and a kid (that you babysit)
can filter by carers with valid checks. You can apply for the WWCC here
(the volunteers type is free):
http://www.kidsguardian.nsw.gov.au/working-with-children/working-with-
children-check/apply/apply
Improve your profile by adding extra skills, e.g First Aid certificate,
any transportation options that you have, etc. (you can find these on the
top right menu)

Thanks,
Jessa
or
your friend suggested us! I can see that you have done everything
correctly as a new carer on Juggle Street. For you to win more jobs, we
have some suggestions:
Thanks,
Jessa
or
your friend suggested us! I can see that you have done everything
correctly as a new carer on Juggle Street. I can suggest connecting with
more families, to increase your likelihood of being awarded a job,
however, if you have connected with those you find suitable that is great!
Also, a video profile is a great way to create a personal foundation. If

you decide to create one, I'd be more than happy to help. Just access this
link to book: http://jugglestreetskype.youcanbook.me
Please let us know if you have any queries.
or
I glanced at your account and it's not yet complete. Here's the link to
complete your profile:
By the way, your photo's great but you have the option to change it to one
that includes you and a kid (that you babysit). You can also improve your
profile by adding extra skills, e.g WWCC certificate and any
transportation options that you have (you can find these on the top right
menu).
You can also book a video recording with us to be added to your profile
and get a free gift from us, just access this link:
http://jugglestreetskype.youcanbook.me
section once you've completed your profile. That'll help you win your
first job and get invited to more.
Thanks,
Jessa
=========================================================
inactive juggle street in the area. no families - carer
I glanced at your account and noticed that you live in the area where
Juggle Street is not really active and there's no family showing in the
"Near Me" section.
Thanks,
Jessa
=========================================================
inactive juggle street in the area. no carers- family
Juggle Street is not really active and there's no carer showing within
10km from your home address. There are more people joining every day so
you can just check back and see carers near your area before posting a
job.
Let me know if you need anything else.
Regards,
Jessa
=========================================================
parent/guardian form...
Are you getting an error? Would you mind telling us why you need to resend
it?
We can't resend the SMS, but we can reset the form for you so that you can
enter your parents number again.
Also, a video profile is a great way to create a personal foundation with

carers. If you decide to create one, I'd be more than happy to help.
Here's a link where you can book:
Please let us know if you have any queries.
Thanks,
=========================================================
still pending account....due to parent/guardian form...
I glanced at your account and the only remaining step is guardian

approval, which you need because you are under 18. Have you entered your
parents' correct phone number? When you enter your parents' mobile number
we sent them an SMS with a link in it. They need to click that link, which
takes them to a web page where they can approve your profile. If your
parent did not receive the SMS or the number is wrong, please let us know
and we will clear the form (reset it) so you can enter the details again.
Thanks,
Jessa
or
you decided to join us! I glanced at your account and the only remaining
step is guardian approval, which you need because you are under 18. Have
you entered your parents correct phone number. When you enter your parents
mobile number we sent them an SMS with a link in it. They need to click
that link, which takes them to a webpage where they can approve your
profile. If your parent did not receive the SMS or the number is wrong,
please let us know and we will clear the form (reset it) so you can enter
the details again.
Also, for you to win more jobs, we have some suggestions:
Improve your profile by adding extra skills, e.g WWCC certificate and any
menu)
Thanks,
Jessa
=========================================================
open assigned email
I noticed this conversation. I'm just adding a note so I won't think it's
unanswered. I'll leave it to you. Thanks.
reply:
Please bear with us. Someone will get back to you about this.
Regards,
Jessa
=========================================================
new user but don't need help.... carer
I noticed that you just joined Juggle Street yesterday and I checked your
profile. For you to win more jobs, we have some suggestions:
Change your photo to one that includes you and a kid (that you babysit)
Improve your profile by adding extra skills, e.g WWCC certificate and any
menu)
You can also book a video recording with us to be added on your profile,
just access this link: http://jugglestreetskype.youcanbook.me
section.
That'll help you win your first job and get invited to more.
Thanks,
=========================================================
new user but don't need help.... carer
Thank you for joining Juggle Street. I actually checked your profile and
for you to win more jobs, we have some suggestions:
Your photo is good but you might wanna consider choosing one with a child
in it.
Improve your profile by adding extra skills, e.g WWCC certificate (you can
find "My Certificates" in the top right menu)
Afterwards, we suggest you start connecting with more families in the
"Near Me" section.
Thanks,
=========================================================
manage account-carer....
I understand that for now, you stopped doing casual babysitting jobs or
nannying jobs but you're still considering using Juggle Street in the
future. You can manage your account, just log in and click the "Hide"
button in your settings. Choosing to "Hide" your profile means that other
Juggle Street users won't be able to see your profile or send you
messages. Your account remains hidden until you log back in.
You can also edit your job preference so you won't get jobs that you're
not interested in.
Thanks,
Jessa
=========================================================
posted first job and deleted it... family
Don't worry, you were not charged anything for posting a job. The $7.50
that you saw was a credit allowing you to post a job for free. So since
you posted a job, that credit has been used. Perhaps you thought that you
could post it again?
I've also glanced at your account and there are a few details missing from
the "My Family" section, including describing what a typical job would
involve and your house rules and expectations. If you fill out these
sections, it'll help invited sitters know more about the jobs you post.
Thanks,
=========================================================
Can I send a message to families who I've connected with but have not
written to me? How?....carer
You cannot send a message to families you're connected with unless you're
invited to a job or they started a conversation with you. You can only
reply to their message. Hope this helps.
Thanks,
=========================================================
how much is the rate per hour should high school students ask for day time
care and night time care?.... carers
On Juggle Street, parents set the rate theyre willing to pay and you
should see it when you receive a job invitation from them. Typically we
see parents offer between $15-30 per hour, and we believe that this
depends on the duties of the job and the age and skill level of the carers
invited. Normally, for younger carers, the rate is on the lower end of the
scale.
When you get an invitation for a job, you get to decide whether you accept
it or not.
When you get a chance, please go back to our website and complete your
profile. Here's the link: https://www.jugglestreet.com/profile-
completeness-wizard
Hope this helps.
Thanks,
Jessa
=========================================================
invitation and awarding the job (family users)
If you accept a connection invitation, you'll add that carer to your list
"My Helpers". You need to invite her if you want her to see your job. Only
the people that you've invited to the job have seen it.
I took a look at your job and would suggest that you invite more carers -
you've only invited 5. You can use the filters to find more people that
might be suitable - in particular, there is a filter for My Helpers, which
will show you those people that you have connected with (you can invite
Helpers to connect with you, just as they can invite you to connect with
them). When a carer applies, you will see a button with the label Award
that will allow you to award the job.
I hope this helps.
You can connect with a carer to add them on your list. Then, you can
easily invite those carers on your list to a job you post. Only the carers
you invite will see your job.
=========================================================
how it works - carers:
Thanks for your interest in Juggle Street. If you join as a helper, you'll
be able to connect with your neighbours that lives within 10km from your
address, and from time to time, you'll be invited to babysitting,
nannying, before-school care, after-school care jobs and we now have au-
pair jobs & home tutoring jobs, too.
Is your main interest nannying jobs?
I'd love to explain how it works in more detail. Have you checked out the
''How It Works" pages http://m.jugglestreet.com/#sitters (mobile) or
https://jugglestreet.com/babysitters (desktop). There's a lot of info
there. Go ahead and click Join, and you'll be guided through setting up
your profile. Here's a link:
http://www.jugglestreet.com/sign-up-v2
https://web.jugglestreet.co.nz/signup
Let me know if you need a hand.

Thanks,
Jessa
or
Thanks for your interest in Juggle Street. Since you joined as a carer,
you'll be able to connect with your neighbours that lives within 10km from
your address, and from time to time, you'll be invited to babysitting,
nannying, before-school care, after-school care jobs and we now have au-
pair jobs & home tutoring jobs, too.
Is your main interest nannying or babysitting jobs?
there.
Thanks,
Jessa
=========================================================
no one is suitable: - family
Thanks for responding to our survey.
We glanced at your account and we see an open Daytime Care Job. Are you
still looking for someone? If so, we would advise you to invite more
carers since we noticed you only invited 7. Most parents invite between
20-30 carers to find someone suitable for the job. You did get 2 matches
so it's likely that if you invite more people, you'll find someone who'll
fit your needs.
I hope this helps.
Thanks,
=========================================================
product feature suggestions for carers....
You should connect with all the families near you that you're interested
to babysit. The job count on their profile is the job they posted in the
past, not current jobs.
Actually, you wont see jobs advertised anywhere in Juggle Street. To get a
job, you have to be invited. You get SMS notifications when a family
invites you to a job.
I hope this helps.
Thanks,
=========================================================
website is confusing, filter, went using other search...
Sorry for the confusion on navigating our website. Actually, we've made
improvements to the job process since you used it.
When you go to post a job, you can filter the carers youre choosing to
invite by those youve connected with. We have overhauled the home page of
the desktop site to allow families to efficiently search through other
members of the network (carers & families) available in their area, we
have a added series of new search filters that cover age and more (as
shown in the screen shot).
If youve only connected with suitable carers, filtering by ''My Helpers''

is a fast way to be sure youre inviting the right people.
If a carer sends you an invitation to connect, they are letting you know
that they are interested in working for your family. You can accept their
invitation, or press Hide if they are unsuitable. We glanced at your
account and you currently have 16 invitations from carers within your
area.
I hope you'll give it another try.
=========================================================
cancelled job on carer's behalf
Amy contacted us about a job that she wants to repost because you became
unavailable. To resolve this, we canceled the job on your behalf in order
for her to repost it and find someone else.
In the future, you can click the "Cancel This Job" button on the bottom of
the job details screen.
Let us know if you need anything else.
or
Laura B. contacted us about a job that she wants to repost because you
became unavailable. To resolve this, we canceled the job on your behalf in
order for her to repost it and find someone else.
In the future, you can click the "Cancel This Job" button on the bottom of
the job details screen if you become unavailable for the job awarded to
you.
Thanks,
Jessa
or
Sally contacted us about a job that she wants to re-post because you
became unavailable. To resolve this, we canceled the job on your behalf in
order for her to re-post it and find someone else.
In the future, once a job has been awarded to you and it happens that you
won't be available, you can click "Cancel This Job" button on the bottom
of the job details screen.
Thanks,
Jessa
or
Nigel contacted us about a job that she wants to repost because she
accidentally awarded it to you by mistake. To resolve this, we canceled
the job on your behalf in order for her to repost it and find someone
else.
In the future, once a job has been awarded to you and this case happens,
you can click "Cancel This Job" button on the bottom of the job details
screen. No worries, we will remove 1 job cancel count on your profile to
amend this mistake.

=========================================================
how to use a credit on my account family...
To use any credit applied to your account, just go ahead and post a job.
Credit will be used from your balance first, before you have to pay
anything.
=========================================================
posting/uploading photo for family....
I understand that you're cautious about posting a photo online. We're glad
you're going to go ahead and choose one that's inconspicuous. Just to let
you know, we send out automated reminders, so you won't forget.
I hope you find the babysitter or nanny you're looking for on Juggle
Street.
Thanks,
Jessa
or
I understand that you're cautious about posting a photo online. You can
actually choose any photo that's inconspicuous. Just to let you know, we
send out automated reminders, so you won't forget. I also glanced on your
account and noticed other fields you might want to put some information
like "Describe a typical job - give babysitters an idea of the duties and
responsibilities they will have", any "House Rules and Expectations"and
"Perks for Babysitters".
I hope you find the babysitter or nanny you're looking for on Juggle
Street.
Thanks,
=========================================================
cautious about using the website...family
Thanks for responding to our survey. I understand that you're cautious

about using our website, just to reassure you further, safety and security
is an integral part of making Juggle Street a trusted and safe network for
all users. Your information is not searchable in Google. It's only seen by
people on the Juggle Street network. You can read more about how we
protect your private information here www.jugglestreet.com/trust-centre.
I also glanced at your account and see 26 Helpers are available in your
area. For now it's few, but there are more people joining all the time, so
you could just check back and invite more helpers. I noticed there's 2
carers trying to connect with you (you have an invitation in your
account). If a carer sends you an invitation to connect, they are letting
you know that they're interested in babysitting for your family. You can
accept their invitation, or press Hide if they are unsuitable. You can
view and edit your list of carers at any time, just choose "My Carers"
from the left menu. We suggest you start connecting with suitable carers
in your area. Connecting adds them to your My Carers list, making those
people easy to find when you post a job.
I hope this helps.
Thanks,
Jessa
=========================================================
lead convo dont need any help....
Thanks for checking out Juggle Street! I'd love to know if you're thinking
of joining as a family or a carer.
Regards,
Jessa
or
lead w/o any questions....
Hi there!
Thanks for checking out Juggle Street!
Do you have any specific question? Just let me know, I'd be happy to give
you an overview of our website.
Are you planning to join as a parent or a helper?
Regards,
Jessa
=========================================================
unable to view messages....
We were unable to open the message you sent. Maybe you used something
unusual to send it?
Please could you try to resend your message, especially if it's important!
Thanks,
=========================================================
it takes long to update/tech issue...
We're sorry it's taken so long. We'll follow-up with our technical team
and make sure it happens soon.
=========================================================
I just responded to your survey, I haven't booked a babysitter yet
because: We haven't had the need yet, we will use Juggle Street when the
time comes.... - family
Thanks for responding to our survey. I've glanced at your account, there
are a few details missing from the "My Family" section, that includes
describing what a typical job would involve, house rules and expectations,
etc. If you fill out this section, it'll help suitable sitters connect
with you.
If something comes up, just let me know.
Thanks,
Jessa
or
with you.
Also, you may be aware that a few babysitters invited you to connect with
them. You currently have 29 invitations in your account. If a carer sends
you an invitation to connect, they are letting you know that they are
interested in babysitting for your family. You can accept their
invitation, or press Hide if they are unsuitable. You can view and edit
your list of carers at any time, just choose "My Carers" from the left
menu.
If something comes up, just let me know.
Thanks,
Jessa
or
Thanks for responding to our survey. I've glanced at your account - you
may be aware that a few babysitters invited you to connect with them. You
currently have 17 invitations in your account. If a helper sends you an
invitation to connect, they are letting you know that they are interested
in babysitting for your family. You can accept their invitation, or press
Hide if they are unsuitable. You can view and edit your list of helpers at
any time, just choose "My Helpers" from the left menu.
I checked your SMS notification settings, you're getting daily updates. If

this isn't working for you, you can change your settings here:
http://www.jugglestreet.com/account/settings
I hope your experience with the website has been good so far. Let me know
if there's anything I can do.
Thanks,
Jessa
or
Thanks for responding to the survey.
Thanks for responding to our survey. I've glanced at your account this
morning - you may be aware that a few babysitters invited you to connect
with them. You currently have 17 invitations in your account.
I checked your SMS notification settings, you're getting daily updates. If

this isn't working for you, you can change your settings here:
http://www.jugglestreet.com/account/settings
I hope your experience with the website has been good so far. Let us know
if there's anything we can do.
or
with you.
We suggest you start connecting with suitable helpers in your area.
Connecting adds them to your My Helpers list, making those people easy to
find when you post a job. When you go to post a job, you can filter the
helpers youre choosing to invite by those youve connected with. If youve
only connected with suitable helpers, this is a fast way to be sure youre
inviting the right people.
If something comes up, just let us know.
Thanks,
Jessa
or
Thanks for responding to our survey. We're glad you're still planning to
use Juggle Street.
I've glanced at your account, there are a few details missing from the "My
Family" section, that includes describing what a typical job would
involve, house rules and expectations, etc. If you fill out this section,
it'll help suitable sitters connect with you.

Connecting adds them to your My Helpers list, making those people easy to
or
Thanks for responding to our survey. I tried calling but you're not
available so I left you a voicemail.
I've glanced at your account and noticed you just invited 3 helpers for
your Daytime Care job. I also saw you were able to get in touch with other
2 helpers Caitlin and Tabatha and I'm not really sure if you end up hiring
Tabatha for the job. We suggest you invite more helpers for this job.
Normally a parent would invite 20-30 helpers in order for them to find
someone suitable. I'm seeing 15 helpers in your area that you could invite
and you still have 15 days before this job expires.
Please don't forget to click the "Job Filled" button once you find someone
for this job and it'll notify all shortlisted helpers that this job is
already closed.
I hope you find the helper you're looking for on Juggle Street.
=========================================================
Just curious. This was recommended, just checking it out - family....
(if not yet joining)
Thanks for considering Juggle Street!
You may already know that Juggle Street is a social network, not an
agency. Upon joining, youll see babysitters and nannies within a 10km
radius of your home address and you'll be able to connect with lots of
suitable sitters near you.
All of the helpers on the network are local, which means they can get to
jobs quickly, and walk home afterwards. This is perfect for last-minute
babysitting jobs and permanent nannies. Like a social network, you get to
select the people youre interested in, based on their profiles only the
people you choose see your job. Prior to awarding the job, you can chat
within the website to discuss the details.
Please reply if you have any questions at all.
(joined & approved)
I noticed you already joined and you have completed your profile so I
suggest you start connecting with suitable helpers near you.
=========================================================
short notice job-new family
You may already know that Juggle Street is a social network, not an
agency. Upon joining, youll see babysitters and nannies within a 10km
radius of your home address and you'll be able to connect with lots of
suitable sitters near you.
All of the helpers on the network are local, which means they can get to
jobs quickly, and walk home afterwards. This is perfect for last-minute
babysitting jobs you needed. Like a social network, you get to select the
people youre interested in, based on their profiles only the people you
choose see your job. Prior to awarding the job, you can chat Nicola
Jacobscan within the website to discuss the details.
When you go to post a job, you can also filter the helpers youre choosing
to invite by those youve connected with. If youve only connected with
suitable helpers, this is a fast way to be sure youre inviting the right
people.
Please reply if you have any questions at all.

=========================================================
advices useful...
It's great to hear from you and I'm glad the advice was useful. If you
ever need anything, we're here to help.
Thanks,
=========================================================
invited helpers on their behalf for parents
I have invited 43 carers on your behalf. These are the ones with:
verified WWCC
lives within 10 KM from your address
with driving license
owns a car
You can now start sending chat messages to them and try to make
arrangements. Remember, when a carer applies for your job they will be
waiting to hear from you!
We highly advise to chat first the carer who applied to make sure you have
come up with an agreement and confirmed that the carer will really do the
job before awarding it.
I hope you find the carer you need here in Juggle Street.
Regards,
Jessa
or
invited helpers to the job on parents behalf
I already invited 21 carers on your behalf and you might want to check
those helpers who showed interest and applied for the job.
I hope you find the helper you're looking for on Juggle Street. Let me
know if you need anything else.
Thanks,
Jessa
or
I suggest you continously send chat messages to those carers and try to
make arrangements. I hope you find the carer you're looking for on Juggle
Street.
Thanks,
Jessa
=========================================================
Job call followup email/voicemail....
babysitting job from NZ
By the way, I noticed you have posted a Babysitting job. We see better
results when parents invite at least 15-20 or more carers to a job. This
will significantly increase your chances of finding a suitable person.
I can invite more carers on your behalf if you wish, just tell me the
specific criteria you're looking for in a carer so I can assist you.
Please let me know if you need any further help.
or
I called you, but you were not available, so I left you a voicemail. Just
checking on the job you posted a couple of weeks ago. We want to help you
find a suitable carer for the job you posted, so therefore recommend that
you invite more carers. We see better results when parents invite at
least 30-50 or more carers to a job. This will significantly increase
your chances of finding a suitable person.
Please don't forget that once you find a suitable carer, click the "Award"
button so that lets us know the job was successful and will notify all
shortlisted carers that the job is already closed.
I can invite more carers on your behalf, just tell me the specific
criteria you're looking for a carer so I can assist you.
I hope this helps.
or
Just checking about the job you posted yesterday. We want to help you find
a suitable carer for the job you needed. Do you need help? Do have
questions in finding someone for the job?
We recommend you invite more carers. Normally, a parent would invite 30-50
or more carers in order for them to find someone suitable for the job.
Please don't forget that once you find a suitable carer, click the
''Award'' button so that lets us know the job was successful and will
notify all shortlisted carers that the job is already closed.
criteria you're looking for a carer so I can better assist you.
I hope this helps. Please let us know your feedback.
Thanks,
Jessa
or
a suitable carer for the job you needed, I advise you to invite more
carers. Normally, a parent would invite 30-50 or more carers in order for
them to find someone suitable for the job.
Thanks,
Jessa
or
Just checking about the job you posted a couple of days ago. We want to
help you find a suitable carer for the job you needed, I advise you to
invite more carers. Normally, a parent would invite 30-50 or even more
carers in order for them to find someone suitable for the job.
notify all shortlisted carers that the job is already closed. You still
have 15 days before this job expires.
Thanks,
Jessa
or
I'm following up on the call I made earlier.
a suitable carer for the job you needed. Do you need help? Do have
questions in finding someone for the job?
I noticed 1 shortlisted carer applied for the job. If you ended up hiring
Rebecca P., please confirm the job with your selected carer over chat and
click the "Award" button so that lets us know the job was successful and
notify other shortlisted carers that the job is already closed.
Otherwise, you can still invite more carers. Normally, a parent would
invite 30-50 or more carers in order for them to find someone suitable for
the job.

Thanks,
Jessa
or
I called you, but you're not available so I left you a voice mail. Just
checking about the job you posted yesterday. We want to help you find a
suitable carer for the job you needed. I noticed 1 shortlisted carer who
applied for the job. If you ended up hiring one of them, please confirm
the job with your selected carer over chat and click the "Award" button so
that lets us know the job was successful and notify other shortlisted
carers that the job is already closed.
the job.
Thanks,
Jessa
or
checking about the job you re-posted on our website. We want to help you
find a suitable carers for the job you needed. I noticed 1 shortlisted
helper who applied for the job. If you ended up hiring Charlott F, please
confirm the job with your selected helper over chat and click the "Award"
button so that lets us know the job was successful and notify other
shortlisted helpers that the job is already closed.
Otherwise, you can still invite more helpers. Normally, a parent would
invite 30-50 helpers in order for them to find someone suitable for the
job. If you still need more time in finding someone suitable, you can now
extend the job for free for another 30 days by clicking the "Extend Job"
button on the right side of the job page. You still have 15 days before
this job expires.
I can invite more helpers on your behalf, just tell me the specific
criteria you're looking for a helper so I can better assist you.
Thanks,
Jessa
or
Just checking about the job you posted a couple of days ago. We want to
help you find a suitable carer for the job you needed. I noticed there are
6 shortlisted carers who applied for the job. If you ended up hiring one
of them, please confirm the job with your selected carer over chat and
click the "Award" button so that lets us know the job was successful and
notify other shortlisted carers that the job is already closed.
invite 30-50 or more helpers in order for them to find someone suitable
for the job. You still have 15 days before this job expires.
Thanks,
Jessa
or
checking about the job you posted a couple of days ago. We want to help
you find a suitable carer for the job you needed. I noticed 10 shortlisted
carers who applied for the job. If you ended up hiring one of them, please
confirm the job with your selected carer over chat and click the "Award"
If you still need more time in finding someone suitable, you can now
extend the job for free for another 30 days by clicking the " Extend Job"
button on the right side of the job page. You still have 15 days before
this job expires.
Hope this helps.
Thanks,
Jessa
or
I'm following up on the call I made earlier. Just checking about the job
you posted yesterday. We want to help you find a suitable helper for the
job you needed.
I noticed that you live in an area where Juggle Street isn't really that
active and there are few helpers in your area. We would suggest you check
every so often to see if anyone new has joined near you and invite more
helpers to find someone suitable for the job.
There are actually more people joining all the time and you still have 13
days before the job expires.
Please don't forget that once you find a suitable helper, click the
''Award" button so that lets us know the job was successful.
Thanks,
Jessa
or
checking about the Babysitting job you posted yesterday. We want to help
you find a suitable carer for the job you needed. I advise you to invite
more carers. Normally, a parent would invite up to 20 or even more carers
in order for them to find someone suitable for the job.
I hope this helps. Please let me know your feedback.
Thanks,
Jessa
or
you find a suitable helper for the job you needed. I noticed the job was
for today. If you didn't find someone for the job, you can still use the
job ad & edit the job details if you'll need someone again on a different
date. Anyway, you still have 13 days before this job expires.
I advise you to invite more carers. Normally, a parent would invite 20-30
or even more carers in order for them to find someone suitable for the
job.
Thanks,
Jessa
or
Just checking about the Babysitting job you posted yesterday. We want to
help you find a suitable carer for the job you needed. Just wondering if
you need any help or if you have any questions about finding someone for
this job.
or even more carers in order for them to find someone suitable for the
job. I can invite more carers on your behalf, just tell me the specific
Hope this helps.
Thanks,
Jessa
or
you find a suitable carer for the job you needed. Just wondering if you
need any help or if you have any questions about finding someone for this
job.
I glanced at your account and noticed 2 carers already applied for the
job. If you end up hiring one of them, please click the ''Award" button so
that lets us know the job was successful.
Otherwise, you can invite more carers. Normally, a parent would invite 20-
30 or even more carers in order for them to find someone suitable for the
job. I can invite more carers on your behalf, just tell me the specific
Hope this helps.
Thanks,
Jessa
or
Just checking about the Babysitting job you posted yesterday. We want to
help you find a suitable helper for the job you needed. Just wondering if
you need any help or if you have any questions about finding someone for
this job. I glanced on your account and noticed there's 1 helper who
applied for the job. You can get in touch with her and see how it goes.
Otherwise, I advise you to invite more helpers. Normally, a parent would

invite 20-30 or even more helpers in order for them to find someone
suitable for the job. I can invite more helpers on your behalf, just tell
me the specific criteria you're looking for a helper so I can better
assist you.
Hope this helps.
Thanks,
Jessa
or
checking about the job you posted on Juggle Street as we want to help you
find a suitable helper for the job you needed. The job is expiring
tomorrow.
Did you find someone for this? If you end up hiring one of them, please
click the "Award" button so that lets us know the job was successful.
Otherwise, if you end up hiring someone outside Juggle Street, please

click "Cancel Job" so we would know it was unsuccessful.
Thanks,
Jessa
or
Just checking about the job you posted on Juggle Street as we want to help
you find a suitablecarer for the job you needed. The job is expiring
tomorrow.
Did you end up hiring one of those 2 carers (Camila F & Laura B) who
applied for the job? If so, please click the "Award" button so that lets
us know the job was successful.

Please let us know your feedback.
Thanks,
Jessa
or
checking about the Babysitting job you posted yesterday.
We want to help you find a suitable helper for the job you needed, I
noticed 2 carers applied for the job, if you ended up hiring one of them,
please click the "Award" button so that lets us know the job was
successful.
invite 20-30 or even more helpers in order for them to find someone
suitable for the job.
Thanks,
Jessa
or
Just doing a follow up on the call I made earlier as your unavailable.
We're just wondering if you have any questions or if you need help on the
Babysitting job you posted. I noticed there are 2 carers who already
applied for the job. If you ended up hiring one of them, please click the
"Award" button so that lets us know the job was successful.
invite 20-30 carers in order for them to find someone suitable for the
job.
Thanks,
Jessa
or
checking about the job you posted on Juggle Street as we want to help you
find a suitable helper for the job you needed. The job is expiring
tomorrow.
I noticed 5 carers applied for the job, if you ended up hiring one of
them, please click the "Award" button so that lets us know the job was
successful.

Thanks,
Jessa
or
you find a suitable helper for this. I noticed 2 helpers applied for the
job, if you ended up hiring one of them, please click the "Award" button
so that lets us know the job was successful.
job.
Thanks,
Jessa
or
you find a suitable helper for the job you needed. The job is expiring
tomorrow.
I noticed 3 helpers applied for the job. If you ended up hiring one of
successful.
Thanks,
Jessa
or
Just checking about the job you posted on Juggle Street & we want to help
you find a suitable helper for the job you needed. The job is actually
expiring tomorrow.
I noticed 4 helpers applied for the job. If you ended up hiring one of
successful.

Thanks,
Jessa
or
suitable helper for the job you needed. I noticed you invited few for
this, I suggest you invite more. Normally, a parent would invite 20-30
helpers in order for them to find someone suitable for the job.
Please don't forget that once you found someone, click the ''Award''
button so that lets us know the job was successful and will notify all
shortlisted helpers that the job is already closed.
Let us know if you have any questions.
Thanks,
Jessa
or
suitable helper for the nannying job you needed, I noticed you just
invited 1 helper for this job so I suggest for you to invite even more.
Normally, a parent would invite 20-30 helpers in order for them to find
someone suitable for the job.
''Award'' button so that lets us know that the job was successful and it
notifies other invited helpers that the job is already closed.
Thanks,
Jessa
or
I called you but you're not available so I left you a voice mail. Just
checking about the job you posted. We want to help you find a suitable
helper for the job you needed, I noticed 2 babysitters (Kaye R. and Tess
B.) applied for this job and you can chat with them and see who's suitable
for the job. If you ended up hiring one of them, please don't forget to
click the ''Award'' button so that lets us know the job was successful and
will notify other helpers that the job is already closed.
job.
I hope this helps
Thanks,
Jessa
or
I called you but you're not available so I left you a voice mail. Just
checking about the job you posted. We want to help you find a suitable
helper for the job you needed, I noticed you invited few helpers for this
job. I advise you to invite more helpers. Normally, a parent would invite
20-30 helpers in order for them to find someone suitable for the job.
notify all shortlisted helpers that the job is already closed.
Thanks,
Jessa
=========================================================
with job reposted-family call follow-up....
I'm following up on the voicemail we just left you, as you have an open
Daytime Care job you re-posted yesterday.
noticed you invited few helpers for this. I advise you to invite more
helpers. Normally, a parent would invite 20-30 helpers in order for them
to find someone suitable for the job.
Please don't forget that once you find a suitable helper, click the ''Job
Filled'' button so that lets us know the job was successful and will
notify all shortlisted helpers that the job is already closed.
Thanks,
Jessa
or
I'm following up on the call I made earlier, as you have an open

Babysitting job you posted yesterday.
noticed you invited few helpers for this. I advise you to invite more
Please don't forget that once you found someone, click the ''Award''
button so that lets us know the job was successful.
Thanks,
Jessa
=========================================================
expires tomorrow job call/email...
I'm following up on the voicemail I just left you, as you have an open
Daytime Care job expiring tomorrow.
Did you find someone on Juggle Street to do the job for you? If so, please
Otherwise, if you need more time to look for someone suitable, you can now
extend the job for free for another 30 days by clicking "Extend Job"
button on the right side of the job page. I advise you to invite more
Thanks,
Jessa
or
I tried calling you however, your number is not available. You have an
open Before and After School Care Job expiring tomorrow.
Thanks,
Jessa
or
Just trying to get feedback, as you have an open Before & After School
Care job expiring tomorrow.
carers. Normally, a parent would invite 30-50 carers in order for them to
find someone suitable for the job.
Please let me know your feedback.
Thanks,
Jessa
or
Before & After School Care job expiring tomorrow.
We're just wondering if you ended up hiring one of the 12 shortlisted

carers who applied for the job that you needed? If so, please confirm the
job with your selected carer over chat and click the "Award" button so
extend the job for another 30 days for free by clicking "Extend Job"
Hope this helps.
Thanks,
Jessa
or
After School Care job expiring tomorrow.

If you need more time to look for someone suitable, you can now extend the
job for another 30 days for free by clicking "Extend Job" button on the
right side of the job page. Otherwise, if you ended up hiring someone
outside Juggle Street, please click "Cancel Job" so we would know it was
unsuccessful.
Hope this helps.
Thanks,
Jessa
or

Otherwise, if you ended up hiring someone outside Juggle Street, please

Hope this helps. Please let us know your feedback.
Thanks,
Jessa
or
Just trying to get feedback, as you have an open After School Care job
expiring tomorrow.

carers who applied for the job you needed? If so, please confirm the job
with your selected carer over chat and click the "Award" button so that
lets us know the job was successful and notify other shortlisted carers
that the job is already closed.

Hope this helps. Please let us know your feedback.
Thanks,
Jessa
or
Just trying to get feedback, as you have an open Before & After School
Care job expiring tomorrow.
carers who applied for the job you needed? If so, please confirm the job
with your selected carer over chat and click the "Award" button so that
lets us know the job was successful and notify other shortlisted carers
that the job is already closed.
Thanks,
Jessa
or
Just trying to get feedback as you have an open Before and After School
Care Job expiring tomorrow.

Thanks,
Jessa
or
I'm following up on the call I made earlier, as you have an open

Babysitting job expiring tomorrow.

Thanks,
Jessa
or

Thanks,
Jessa
or
Just trying to get feedback, as you have an open Babysitting job expiring
tomorrow.

Thanks,
Jessa
or
I glanced at your account and noticed 18 carers applied for the job, did
you end up hiring one of them? If so, please click the "Award" button so

Thanks,
Jessa
or
Just trying to get feedback as you have an open Babysitting job expiring
tomorrow.
I glanced at your account and noticed 3 carers applied for the job, did
you end up hiring one of them? If so, please click the "Award" button so

Thanks,
Jessa
or
I'm following up on the voicemail we just left you, as you have an open
I see there's matched helpers for the job, you can click the Shortlist
button to see their mobile number. Once you find a suitable helper, please
or
Before & After School Care job expiring tomorrow.
I noticed 2 shortlisted helpers who applied for the job, did you ended up
hiring one of them? If so, please confirm the job with your selected
helper over chat and click the "Award" button so that lets us know the job
was successful and notify other shortlisted helpers that the job is
already closed.
button on the right side of the job page.
Thanks,
Jessa
or
I'm following up on the call I made, as you have an open Daytime Care job
expiring tomorrow.
You mentioned you already found someone for this job and you ended up
hiring one from our website. Don't forget to please click the "Award"
button so that lets us know the job was successful.

Thanks,
Jessa
=========================================================
hired outside juggle street
We're really glad that you found someone for this job even though it
wasn't through Juggle Street. Another way to close the job is to click the
'Cancel Job' button, as this job was unsuccessful. I have canceled the job
for you already.
Hoping that you'd still use our website in the future.
Thanks!
Jessa
=========================================================
hired through juggle street
We're really glad that you found someone for this job through Juggle
Street.
Hoping that you'd still use our website in the future.
Thanks!
Jessa
=========================================================
I've found no one suitable and frankly I don't enjoy not have an option to
correspond with them via email. I've found another platform for finding
sitters that I think is much more in line with my preferences. Please do
not call again..... - family
Sorry to hear about that. I noticed that you invited a few helpers for
this job and normally a parent here in Juggle Street would invite even
more. There are lots of suitable helpers here that you might want to
check. We also have filter options that'll suit your preferences. In line
with that, we find it much easier and faster to correspond with them via
SMS rather than email as it can be seen anytime and anywhere.
We have options in managing your account. Would you be considering using

Juggle Street in the future? If so, log in and click the "Hide" button in
your settings. Choosing to "Hide" your profile means that other Juggle
Street users won't be able to see your profile or send you messages. Your
account remains hidden until you log back in.
Another way to close the job is to click the 'Delete Job' button, as this
job was unsuccessful.
want it deleted?
Please let us know.

=========================================================
when you do a recurring job, it won't count on your job awarded and you
won't get a rating. you only get it when you do a one time job babysitting
job.
Hey sorry we didn't see your response last night.
Sorry to hear about that. We apologise we didn't have anyone online last
night but it's our priority this morning.
=========================================================
new about chat.... family
Now, instead of being able to chat only to invited helpers when they have
an open job, parents can chat with any helpers on the network. As long as
they have a job in progress, i.e. a recurring job or one-off babysitting
job, they can chat with anyone for either 30 days (recurring jobs) or 14
days (babysitting jobs).
on pAYG
So right now, in order for her to get in touch with that helper is that
she needs to post a new job.
on unli plan
yes she is. but if she is on our unlimited plan, then regardless if the
job is already complete, no need for her to post a new job to chat with a
helper since the unlimited plan includes unlimited chats as well
=========================================================
new helper no job invited....
Thank you for joining Juggle Street. I actually checked your profile and
for you to win more jobs, we have some suggestions:
in it. Improve your profile by choosing additional information on your
babysitting experience, e.g. transportation options and extra skills like
nappy ninja, etc.(you can find "My Babysitting Experience" in the top
right menu)
Afterwards, we suggest you connect with more families in the "Near Me"
section.

Thanks,
=========================================================
how to chat with a carer new family...
I glanced at your account and noticed you're on a "Pay As You Go"

membership. In order for you to get in touch with a carer, you need to
post a job and invite them. To chat with any carers on the network you
just need to have a job in progress, i.e. a recurring job or one-off
babysitting job, you can chat with anyone for either 30 days (recurring
jobs) or 14 days (babysitting jobs).
Our pricing model is split into two categories. You can post a job
choosing between our two pricing categories. Pay-As-You-Go for one-off
babysitting for $15 or recurring jobs (nannying, before & after school
care jobs) for $45 and our "Quarterly & Annual Memberships" $75 for 3
months or Annual Subscription - $150 wherein you can post unlimited one-
off babysitting jobs, post unlimited recurring jobs, Au-Pair jobs & Home
Tutoring jobs. Also includes unlimited chat with helpers and with
Comprehensive Liability Insurance. Quarter & Annual renewal can be
canceled anytime. You can post Au Pair jobs & Home Tutoring jobs for Free
Until 1st Aug 2018.
Hope this helps.
Thanks,
Jessa
=========================================================
a family looking for a certain helper.... how to chat with a carer
Sorry for the delay. We found the carer. You can see it on the upper right
corner "Connections" then choose "My Carers" option. She's Maria K. and
she fits your description.
Since you're on a "Pay As You Go" membership, in order for you to get in
touch with a carer, you need to post a new job. To chat with any carers on
the network you just need to have a job in progress, i.e. a recurring job
or one-off babysitting job, you can chat with anyone for either 30 days
(recurring jobs) or 14 days (babysitting jobs).
Until 1st Aug 2018.
I hope this helps.

Thanks,
Jessa
=========================================================
survey....family....
are a few details missing from the My Family section, including describing
what a typical job would involve, house rules and expectations, etc. If
you fill out this section, it will help suitable sitters connect with you.
Thanks,
or
actually choose any photo you like - it doesn't have to include your
children. You could choose one of yourself, or even a cartoon. And just to
reassure you further, the image you upload is not public on the web. It's
only seen by people on the Juggle Street network.
You can read more about how we protect your private information here
www.jugglestreet.com/trust-centre.
I hope this helps.
Thanks,
or
children. You could choose one of yourself, or even a cartoon. And just to
reassure you further, the image you upload is not public on the web. It's
only seen by people on the Juggle Street network.
I hope this helps.
Thanks,
No problem. I've send connection requests on your behalf to those 2

helpers. When you are ready to post a job, use the filters and select My
Helpers to quickly find them again. We will be looking into the technical
issue, thanks for reporting it.
If you try to connect and it doesn't work - yes, just ask us. We are happy
to do it for you until we can fix the issue.
=========================================================
how it works... family....
Sorry we missed your message last night. Id be happy to give you an

overview of how Juggle Street works, though, did you have any specific
questions?
First off, you may already know that Juggle Street is a social network,
not an agency. On the network, youll see babysitters and nannies within a
10km radius of your home address.
We suggest you start connecting with suitable carers in your area.

Connecting adds them to your My Carers list, making those people easy to
carers youre choosing to invite by those youve connected with. If youve
only connected with suitable carers, this is a fast way to be sure youre
I've also glanced at your account and there are a few details missing from
"My Family" section, including your house rules and expectations. If you
fill out these sections, it'll help invited sitters to know more about the
jobs you post. I see there's one carer trying to connect with you (you
have an invitation in your account). If a carer sends you an invitation to
connect, they are letting you know that they are interested in babysitting
for your family. You can accept their invitation, or press Hide if they
are unsuitable. You can view and edit your list of carers at any time,
just choose "My Carers" from the left menu.
You can post a job choosing between our two pricing categories. Pay-As-
You-Go for one-off babysitting for $15 or recurring jobs (nannying, before
& after school care jobs) for $45 and our "Quarterly & Annual Memberships"
$75 for 3 months or Annual Subscription - $150 wherein you can post
unlimited one-off babysitting jobs, post unlimited recurring jobs, Au-Pair
jobs & Home Tutoring jobs. Also includes unlimited chat with helpers and
with Comprehensive Liability Insurance. Quarter & Annual renewal can be
Until 1st Aug 2018.
I hope this helps. Please let me know if you need any further help.
Thanks,
Jessa
=========================================================
PENDING JOB INVITES - CARER
I called you, but you're not available so I left you a voicemail.
Just touching base to see if you've recently logged into your account? I'm
seeing 8 job invitations from parents that requires your response. Please
respond to those invitations so parents would know if you're available or
not.
Also, most parents are quick to award a job, and the slower ones will
respond within 24 hours. Sometimes parents take a long time - if you are
waiting more than 24 hours, we suggest sending the parent a chat message.
Just let them know you are keeping your calendar open for the job. If you
do have to make other commitments and can no longer do the job youve
applied for, you should let the parent know straight away.
Thanks,
Jessa
=========================================================
what a bella box is....
Hello there,
A Bella Box is a box containing new beauty products. Here's the link to
the website: https://bellabox.com.au/
We give out Bella Box to Helpers who will book for a Skype Interview with
us. You can book your Skype interview now:
I hope this helps. Thanks.

=========================================================
helper on vacation:...
I understand that you're on vacation right now. Once you have time, you
might want to log into your account and respond to those job invites.
Also, you have a lot of control over your account in your settings (in the
right menu). For example, you can choose to close your account temporarily
by logging out via the hide option (also in your settings), which will
take you out of the network. This is the ideal option if you are going on
holidays or just wont be available for a while. You can also turn off job
invitations in job preferences (also in the right menu).
When your account is hidden, you'll be invisible in the network and won't
receive any communication. Your account will remain hidden until you log
back in.
I hope this helps.

=========================================================
when will i get bella box....
Getting back with you regarding the "Bella Box". We'll have it in the post
by the end of the week, and you should receive it early the following
week.
Let me know once you receive it.
Thanks,
Jessa
=========================================================
distance - helper....
Are you referring to the home locations of the families in the "Near Me"
section?
If so, home locations are only visible to other Juggle Street users, where
they appear as an approximate position on a map (desktop website) and as a
distance (km) from one Juggle Street user to another (mobile website). A
Parents exact home address is only shared with a Helper when a Job is
awarded, so the Helper knows where the Job is.
You'll see families within a 10km radius of your home address. We would
suggest that you use the "Near Me" feature to connect with families and
get higher chances of being invited to a job.
I hope this helps.
Thanks,
Jessa
=========================================================
web browser...
I can suggest using Chrome next time, as the website is best suited to
that format.
Let me know if you need any help.
Thanks,
Jessa
=========================================================
credit for $15-parent
We've turned off auto-renew on your account and that our technical team
will credit your account tomorrow for $15. You are now on the "Pay-As-You-
Go" plan and change will be effective at the end of your current billing
period on Wed 12 Oct 2016.

=========================================================
spam message....
Just guessing by the title of the link, this is spam. It might be that
your email has been hacked.
Please let us know if there's anything we can help.
Thanks,
Jessa
=========================================================
ask permission for profile video on social media....
Juggle Street watched your video and they loved it! We would really love
to use it on our social media, and put it as - meet our new sitters type
thing. It'll help you get invited to more jobs and be popular with
families. We would like to ask your permission if it's okay with you?
Please let us know.
Thanks,
Jessa
=========================================================
reposting on upcoming job....
You should be able to re-post your upcoming job up until the expiry date
(which is the 29/9) at no extra cost. Unfortunately we have a technical
glitch that is preventing you from doing this. Apologies for the
inconvenience. Our tech guy is at the hospital today, so we can't fix this
problem right away. You can short list the other two helpers that
matched, this will bring up their mobiles. We'll get this problem sorted
tomorrow, either by fixing the re-post option or allowing you to post the
job again at no extra charge. I hope that makes sense. I tried to call
your mobile. If need to speak with me I'm on 0434 442 770.
Justine
=========================================================
awarded the job but carer become unsuitable on unavailable.... - family
Unfortunately, the carer needs to cancel the job on her end. The job will
be deleted and you'll be able to post a new job. So when the carer
cancels, we will refund you the $15 to your account. If you try to post a
job, the system won't require the user to pay.
I already sorted this out for you. I've canceled the job on the carers'
behalf, and that's why you'll be refunded. In the future, you can request
the carer you awarded the job to cancel it on their end.
I noticed that you already posted a new job and was able to award it to
Angela B. You will be able to see the $15 as a credit on your account, so
your next job will be free.
I hope this helps.
Thanks,
Jessa
=========================================================
wwwcc inquiry....
We will have to get back to you about this on Monday once we've checked
with the Juggle Street team member who handles WWCCs.
Thanks,
Jessa
=========================================================
recurring job review - family...
We sorted this out for you. As of the moment, we don't have the options
yet to leave a review for a helper if it's for a recurring job. Also, the
recurring job you posted will expire after 30 days from the date that you
posted it. So it's still on the "Upcoming Jobs" tab. Once this job
expires, then it'll be moved to your "Job History" tab.
I hope this helps. Let me know if you have any questions.
Thanks,
Jessa
=========================================================
wwcc-w/out certificate number....
Apologies for the delay getting back to you. As your WWCC doesn't have a
number we can't verify it and therefore can't add it to your profile. I
suggest you apply for the free one
Hope this helps.

=========================================================
juggle street in SYDNEY, MELBOURNE, BRISBANE, PERTH & ADELAIDE:
Is Juggle Street based in USA, or Australia?
Juggle Street offers service in Sydney, Melbourne,, Brisbane, Perth &

Adelaide. We already have carers and families on the network in Melbourne
mainly around the city, Eastern suburbs and the Northern suburbs and also
in Brisbane. We would love you to join up! We already offer service into
Perth & Adelaide this March, so we'll have a marketing campaign to attract
more families. Our marketing efforts will ensure there are many more
families and carers joining up in the coming weeks.
People can still join the network, but we do have small numbers of both
families and carers there until we really give it a big marketing push. I
suggest you type in the postcode of where you'll be located to check if
there are carers in your area.
https://www.jugglestreet.com/
I hope this helps.
Thanks,
Jessa
or

Juggle Street offers service only in Sydney, Melbourne,, Brisbane, Perth
& Adelaide & New Zealand.
I hope this helps.
Thanks,
Jessa
=========================================================
having bad experience in posting a job and helper will cancel right
away.... - family
I just responded to your in app message. You still have the $7.50 credit
for your first job. When a sitter cancels it doesn't impact the payment.
The job will still be open from 7 days of posting. You have loads of
great sitters in your area, so I suggest having another go and inviting
more sitters. Sorry to hear about the cancellation, that's really
frustrating, especially for your first go! Please let me know if you need
any help.
=========================================================
delete account - carer
We're glad that you already found a permanent job and sad to know you want
to close down your carer account. Would you be considering using Juggle
Street in the future? If so, log in and click the "Hide" button in your
settings. Choosing to "Hide" your profile means that other Juggle Street
users won't be able to see your profile or send you messages. Your account
remains hidden until you log back in. I suggest you keep this account just
in case things goes quiet, you already have this as your backup.
not interested in. Alternatively, you can request your account be deleted.
Are you sure you want it deleted?
Please let us know.
Thanks,
Jessa
Or
Were sad to know you want to close down your carer account. Would you be
considering using Juggle Street in the future? If so, log in and click the
"Hide" button in your settings. Choosing to "Hide" your profile means that
other Juggle Street users won't be able to see your profile or send you
messages. Your account remains hidden until you log back in. I suggest you
keep this account just in case things goes quiet, you already have this as
your backup.
not interested in. Alternatively, you can request your account be deleted.
Please let us know.
Thanks,
Jessa
=========================================================
family moved out of australia already, no longer need the account...
backup -family
Thank you for letting us know. Would you be considering using Juggle
Street in the future? If so, you can log in and click the "Hide" button in
your settings. Choosing to "Hide" your profile means that other Juggle
Street users won't be able to see your profile or send you messages. Your
account remains hidden until you log back in. I suggest you keep this
account just in case you come back in Australia, you already have this as
your backup.
want it deleted?
Please let us know.
Thanks,
Jessa
or
Were sad to know you want to close down your account. Would you be
considering using Juggle Street in the future? If so, you can log in and
click the "Hide" button in your settings. Choosing to "Hide" your profile
means that other Juggle Street users won't be able to see your profile or
send you messages. Your account remains hidden until you log back in. I
suggest you keep this account just in case you needed someone again to
look after your kids, you already have this as your backup.
want it deleted?
Please let us know.
Thanks,
Jessa
=========================================================
family giving feedback....
No worries about that. I am very glad you are sharing your thoughts and
concerns with us. We appreciate it.
Your feedback is very valuable to us as we certainly need to improve as a

young company. In reference to our website, I have taken this up and
shared this with our team and we're looking forward to make it more user-
friendly and easier to use.
Thanks,
Jessa
or
Many thanks for your email. I am very glad you are sharing your concerns
with us. Your feedback is very valuable to us as we certainly need to
improve as a young company. In reference to our website, I have taken this
up and share this to our team and we're looking forward to make it more
user-friendly and easier to use.
=========================================================
increase distance & raduis - carer
We have received numerous requests from families and carers to increase

the overall radius of available users as many of the carers in the network
can drive and don't prefer to be restricted by the distance, this is the
main motive behind increasing the radius. However, at the same time, we
have introduced a new profile scoring system that ranks helpers based on
their activity in the network, that is the number of jobs they have
completed, number of ratings and references, recent activity, this score
is then adjusted based on how far the helper is from the family, the
results are then presented to the parent.
These changes don't impact your visibility on the network, it only impacts
the order by which your account is present to the parent. I have checked
some of the parents you have worked with including Jane and Amanda and you
were on first page of the search results, position #7 and #9 to be exact.
From your perspective, families are currently presented based on the

number of completed jobs within the 10km radius which is not convenient as
you have mentioned, we are working on a similar profile scoring system for
families that will consider the distance as a factor when presenting them
to helpers and this will go live next week.
I well send you another message once we have deployed the algorithm to get
your feedback.
Let me know if I can help you with anything else.

=========================================================
are all carers trusted? - family (vet/do reference checks)
Thanks for reaching out. I understand that you're cautious about using our
website, just to reassure you further, safety and security is an integral
part of making Juggle Street a trusted and safe network for all users.
Your information is not searchable on Google. It's only seen by people on
the Juggle Street network. I'd suggest looking at these two pages:
https://jugglestreet.com/parents
https://jugglestreet.com/trust-centre
We don't vet the babysitters who join the network, but we do verify listed
WWCCs. I hope you consider joining, we are happy to answer follow-up
questions or concerns.
Thanks,
Jessa
=========================================================
personalised flyers....
Thanks for being such an active supporter of Juggle Street. We are so

lucky to have amazing community advocates like you!
We will send you 500 flyers with your name and affiliate code on them.
Your flyers will arrive with a courier. Please make sure your home address
in your Juggle Street account is correct so that the delivery driver can
find you.
If you were willing to give us a shout out on social media when your
package arrives, that would be amazing. We are always trying to encourage
engagement on our Facebook page and Instagram account!
Thanks,
or
We don't really have personalized flyers but with the welcome pack, we
sent you a small amount of flyers that you could use strategically-see if
you can work out where the young families live in your neighbourhood!
If you know where a family lives, you could even deliver to the same house
twice. We have heard that this works the best (deliver them twice, waiting
one week in between).
Did you get the Welcome Pack we sent you on your address? Please make sure
your home address in your Juggle Street account is correct. Wed love to
hear how you go.
Thanks,
Jessa
=========================================================
how you connect with the parents to have more jobs? - helper
I can suggest connecting with more families, to increase your likelihood

of being awarded a job, however, if you have connected with those you find
suitable that is great! For you to win more jobs, we have some
suggestions:
we will verify it for you either today or next week. If none, you can
apply for the WWCC here (the volunteers type is free):
children-check/apply/apply. We encourage you to get a WWCC, as some
parents do prefer it. And when they're posting a job they can filter by
helpers with valid checks.
We're getting great feedback from helpers who have added videos to their
profiles. They're being invited to a lot more jobs since adding the video.
Here's the link where you can choose a suitable time:
I hope this helps.
Thanks,
Jessa
=========================================================
I've applied for a nannying job and I want to chat with that parent, how
do I do that?
Are you referring to the Daytime Care Job you applied with a certain
parent? If so, you have to wait until the parent shortlisted you for that
job. Once you've been shortlisted, this means that you can contact the
family via in-app chat or over the phone check the families profile for
contact information.
Please wait for their response.
I hope this helps. Good luck!
Thanks,
Jessa
=========================================================
no questions-helper
I'd be glad to help, though, did you have any specific questions?
I actually checked your profile and for you to win more jobs, we have some
suggestions:
in it.
Improve your profile by choosing additional information on your "My
Certificates" in the top right menu, e.g. First Aid, CPR, etc.
You can also book a video recording with us to be added on your profile.
Afterwards, we suggest you connect with more families in the "Near Me"
I hope this helps
Thanks,
Jessa
=========================================================
I just responded to your survey, I haven't booked a babysitter yet
because: We were going to hire a daily nanny and then changed our mind -
family survey
Thanks for responding to our survey. I've glanced at your account - you
may be aware that a few babysitters invited you to connect with them. You
currently have 30 invitations in your account. If a carer sends you an
invitation to connect, they are letting you know that they are interested
in babysitting for your family. You can accept their invitation, or press
Hide if they are unsuitable. You can view and edit your list of carers at
any time, just choose "My Carers" from the left menu.
I hope your experience with the website has been good so far. Let us know
if there's anything we can do. Hoping that you'd still use our website in
the future.
Thanks,
Jessa
=========================================================
Pls take my email and mobile off the data base - family acct hidden....
I noticed that your account is already on "Hidden" status. Choosing to

hide your profile means that other Juggle Street users won't be able to
see your profile or send you messages. Your account remains hidden until
you log back in.
Are you receiving unwanted messages from Juggle Street? Would you be
considering using Juggle Street in the future?
Please let us know.
Thanks,
Jessa
=========================================================
I am not available for any more job offers -helper
That sounds great!
Would you be considering using Juggle Street in the future? If so, log in
and click the "Hide" button in your settings. Choosing to hide your
profile means that other Juggle Street users won't be able to see your
profile or send you messages. Your account remains hidden until you log
back in.
If you do have to make other commitments and can no longer do the job
youve invited for, you should let the parent know straight away. You can
also edit your job preference so you won't get jobs that you're not
interested in.
Please let us know if you need any help.
Thanks,
Jessa
=========================================================
wants 2 account...helper & family
I see. Thanks for getting in touch and letting us know about your
situation.
There are other people in your position who would ideally join Juggle
Street as both a family and a helper.
The only way to manage two accounts is with a separate mobile device for
each.
The reason you need a separate mobile device is because SMSs are used in
the process of arranging babysitting jobs. If we let users create multiple
accounts on the same phone number, the URL links in the SMSs wouldn't
work.
Perhaps you could you create yourself a Helpers account, and have another
member of the family manage the Family account? That way, you will be able
to receive invitations to babysitting/nanny jobs, and apply promptly. And
the second device could be used to book babysitters when you need one.
I hope this helps.

=========================================================
Hi, with regards to one off babysitting jobs, are we obligated to pay for
the taxi/uber home for the babysitter?-family
No, you're not obligated to do that. By getting home, they'll just take
uber/taxi and you're not obligated to pay for it. Some parents prefer to
book babysitters who intend to take a taxi rather than walk.
Some parents prefer sitters who are close by, and can walk.
I hope this helps.
Thanks,
Jessa
=========================================================
NOT SUITABLE VIDEOS Re-record Profile Video email carer
I called but you're not available so I left you a voicemail. We noticed

you uploaded your own profile video and we loved it, however, we would
like you to re-record it without saying give me a call. Perhaps you can
say invite me to jobs instead.
Parents can get in touch with you once you've been invited to a job they
posted.
We can actually help you record the perfect video. All you need to do is
book a Skype call and I will help you out. We're getting great feedback
from helpers who have added videos to their profiles. They are being
invited to a lot more jobs since adding the video. Here's the link where
you can choose a suitable time:
We'll record you introducing yourself and upload it to your profile for
you!
you allowed us to share it. Some carers gave permission for us to add it
yours. Click here:
https://www.facebook.com/jugglestreet/
10AM to 12:30PM and from 2PM to 4:00PM. Which do you prefer most? Let me
know your Skype ID as well.
Thanks,
Jessa
or
We noticed you uploaded your own profile video. You started off well but
the end is not good. We would like you to re-record it, please. The
Profile video is only 90 seconds so I'd like you to keep it short and
concise. Be comfortable and just pretend you're talking to a parent in
your neighbourhood. Just introduce your self, talk about your babysitting
experience. You can also mention something about what makes you different
with other helpers and why should a parent book you.
book a Skype call and I will help you out. We're getting great feedback
from helpers who have added videos to their profiles. They are being
invited to a lot more jobs since adding the video. Here's the link where
you can choose a suitable time: https://jugglestreetskype.youcanbook.me
We'll record you introducing yourself and upload it to your profile for
you!
Thanks,
Jessa
or
I called you but you're not available so I left you a voicemail. We

noticed you uploaded your own profile video and we appreciate the effort
you made with your video but unfortunately, it's not suitable for our
requirements. Carer profile videos need to be of the carer speaking about
their experiences. We would like you to re-record it and say something
about your babysitting experience. You can also mention something about
what makes you different with other carers and why should a parent book
you.
book a Skype call and I will help you out. Here's the link where you can
choose a suitable time:
you allowed us to share it. Some helpers gave permission for us to add it
yours. Click here:
https://www.facebook.com/jugglestreet/
video. We have Mondays, Tuesdays, Wednesdays, Saturdays and Sundays
available from 10am to 12:30PM and from 2PM to 4:00PM. Which do you prefer
most?
Thanks,
Jessa
or email
Thank you for uploading your profile video. Its a really lovely video, but
unfortunately, it doesnt meet our criteria. The aim of the profile video
is for you to talk a little bit about yourself and your babysitting and/or
nannying experience. This is to give parents an opportunity to get to know
you before booking you. We would love for you to re-do the video if you
could. Thanks for your understanding.
book a Skype call and I will help you out. Here's the link where you can
choose a suitable time: https://jugglestreetskype.youcanbook.me
you allowed us to share it. Some helpers gave permission for us to add it
yours. Click here: https://www.facebook.com/jugglestreet/
10am to 12:30PM and from 2PM to 4:00PM. Which do you prefer most?
Thanks,
Jessa
or SMS
We noticed you uploaded your own profile video but unfortunately, it's not
suitable for our requirements. Carer profile videos need to be of the
carer speaking about their experiences. We would like you to re-record it
and say something about your babysitting experience. We can actually help
you record the perfect video. All you need to do is book a Skype call and
I will help you out. Here's th
e link where you can choose a suitable time:

https://jugglestreetskype.youcanbook.me. Thanks! Juggle Street
or
Thank you for uploading your profile video. Its a really lovely video, but
unfortunately it doesnt meet our criteria. The aim of the profile video is
for you to talk a little bit about yourself and your babysitting and/or
nannying experience. This is to give parents an opportunity to get to know
you before booking you. We would love for you to re-do the video if you
could. Thanks for your understanding. Here's the link where you can choose
a suitable time: https://jugglestreetskype.youcanbook.me. Thanks! Juggle
Street
=========================================================
save juggle street on iphone
Yes, so can add Juggle Street to your home screen. To save the icon, tap
the symbol in the navigation footer that looks like a box with an upward
arrow coming out of it (it's the middle icon). Then, along the bottom, the
fourth option is Save to Home Screen. You can name the icon Juggle Street
and it will be saved to your home screen.
It's a much better experience to get to Juggle Street when you can simply
tap to open the site and dont have to log in each time.
Thanks,
Jessa
=========================================================
Hi received a text about a family that wanted to connect with me except
when I click on the logo there is nothing there
I glanced at your account but I don't see any pending invitations from
families wanting to connect with you. That might be a glitch or somehow
they cancelled it on their end.
Anyway, for you to win more jobs, we have some suggestions:

Thanks,
Jessa
=========================================================
Hi there, is it possible to view the job again that I had posted? I have
chosen someone but it was only just finalised & now its now even recorded
under job history. I would like to be able to finalise it on-line so that
it is recorded. I've been away so couldn't do it via my iPhone. I thought
I had until this evening. Can you let me know please.
As of the moment, since the job you posted is already expired, the job was
automatically removed. Right now, we're in the process of adding a new
section, which is "Past Jobs" where cancelled and expired jobs will go.
Do still remember the name of the helper by anychance that you hired for
the After School Care job you posted? Please let us know so we can put
this on priority and sort it out for you.
Thanks,
Jessa
=========================================================
Do you know if babysitters/nannies etc fall under an employment award at
all?- parent
Thanks for your question regarding employment award. The jobs that take
place on Juggle Street are a private arrangement between family and carer,
and we don't get involved in setting hourly rates. You might want to check
out the government legislation for your particular circumstances.
=========================================================
How to I display my page to others ? :) heard it from gumtree
Thank you for letting us know you heard on Gumtree.
I can see that you have done everything correctly as a new helper on
Juggle Street. For you to win more jobs, we have some suggestions:
A video profile is a great way to create a personal foundation. We're
getting great feedback from helpers who have added videos to their

=========================================================
wrong email message
Thanks for letting us know. You're right, you shouldn't have received this
email and we do apologise. It was sent by accident (by us, it's not a
phishing email).
Sorry!
Jessa
or
email and we do apologise. It was sent by accident.
Sorry!
Jessa
or
We're in the process of improving our website.
Sorry!
Jessa
or
We're in the process of improving our website. Please disregard the email.
Sorry!
Jessa
=========================================================
Hi could you please explain a little bit further how the LinkedIn
connection works. It would be linkedwith my husband's work profiile so
would like to understand a little bit more before I connect.
This is just a verification stage and that means we will not get or use
any information you have on LinkedIn.
I hope this helps. Let me know if you need any help.
Thanks,
Jessa
=========================================================
Not yet in Sydney but wants to join as a helper w/o valid mobile#
Thanks for checking out Juggle Street.
You will need a mobile in order to join. All the job notifications come
through via SMS. Once you get invited to jobs, or a family wants to chat
with you or wants to connect with you, you get an SMS notification. You
will need to wait until you arrive in Australia and has a valid Australian
mobile number.
I hope this helps.
Thanks,
Jessa
or
You will need an Australian mobile number in order to join. All the job
notifications come through via SMS. You will need to wait until you arrive
in Australia and has a valid mobile number.
I hope this helps.
Thanks,
Jessa
or
Thanks for your interest in Juggle Street.
If you join as a carer, you'll be able to connect with your neighbours,

and from time to time, you'll be invited to babysitting, nannying, before-
school care, and after-school care jobs.
your profile. Here's a link:
http://www.jugglestreet.com/sign-up-v2
You will need an Australian mobile number in order to join. All the job
notifications come through via SMS. You will need to wait until you arrive
in Australia and has a valid mobile number.
I hope this helps.
Thanks,
Jessa
=========================================================
ddnt rcve welcome package
Sorry to hear about that. Can you check if you have provided us your
complete/updated address? So we can re-send the package to your correct
address.
Thanks,
Jessa
or
I have your address updated and we will re-send the package for you.
Please let us know once you receive it.
Thanks,
Jessa
or
Sorry to hear about that. Can you check if you have provided us your
complete/updated address? So we can re-send the package to you.
It's not really big though, it's just an A5 envelope. It would fit in the
mailbox.
Thanks,
Jessa
or
Sorry to hear about that. We sent you a small amount of flyers that you
could use strategically-see if you can work out where the young families
live in your neighbourhood! Can you check if you have provided us your
complete/updated address? This is the address we have on your account:
62 ALTONA ST, KENSINGTON VIC 3031
Is there a unit number? Please let me know so we can re-send the package
to your correct address.
Thanks,
Jessa
=========================================================
ddnt rcve welcome pack but with correct address on account- helper
Thanks for confirming.
That's the address we have on your account. Let's wait for another 2 days
to give an ample time until the package arrives. Kindly inform us if you
still haven't received it so we can resend it to you.
All best,
Jessa
=========================================================
rcvd welcome pack
That's good to know!
Thanks,
Jessa
or
That's good to know!
As we only sent you a small amount of flyers, we suggest that you use them
strategically - see if you can work out where the young families live in
your neighbourhood!
one week in between). Wed love to hear how you go.
Good luck :)
Cheers,
Jessa
=========================================================
When you connect with families what does that mean? Because some families
don't state what they are after babysitting nannying etc.. Do you connect
with them and then find out? -helper
you decided to join us! I can see that you have done everything correctly
as a new helper on Juggle Street.
Connecting with families means increasing your likelihood of being invited

to jobs and of being awarded a job. We suggest you start connecting with
families in the "Near Me" section. That'll help you win your first job and
get invited to more. For you to win more jobs, we have some suggestions:
I hope this helps. let us know if you need anything else.

Thanks,
Jessa
=========================================================
I am happy for her to do this but also hope that the families that she
will be looking after have also been vetted. guardian consent for a carer
We don't have a vetting process or do checks on families. All parent

accounts are verified through sending a Verification code on their mobile
phone (to ensure they are, who they say they are). If your daughter is
invited to a job, she could ask if you could call and talk to the parent
first.
I hope this helps. Let me know if you need anything else.
Thanks,
Jessa
=========================================================
helper parent cautious about JS...Just want to know that she is safe as
well as the children she is minding. Is there anything else I need to do
or is she good to go now. - carer
I understand that you're cautious about using our website, just to

reassure you further, safety and security is an integral part of making
Juggle Street a trusted and safe network for all users. Her information is
not searchable in Google. It's only seen by people on the Juggle Street
network. You can also read more about how we protect her private
information on this link: www.jugglestreet.com/trust-centre.
Her account is still on "Pending" status as we don't have your approval

yet as her parent. When she enters your mobile number we sent you an SMS
with a link in it. You need to click that link, which takes you to a
webpage where you can approve her profile. Did you get an SMS from us?
Please let us know.
Thanks,
Jessa
=========================================================
Do I have to have a video up to complete my profile & get jobs or can I
get jobs without one? Also may I do my own as I don't have a Skype to do a
video with you guys - helper
You don't have to have a video in order to complete your profile. We do

recommend it, as it's a great way for parents to get to know you a bit
better. Absolutely - you can do a video on your own. Just make sure it's
not over 90 seconds and be sure to explain your experience. Let parents
know they can connect with you via Juggle Street.
Good luck!
Jessa
=========================================================
I'd like to get a referral code - helper
I think you are referring to our "Affiliate Code" for flyers. We don't
have a referral program yet though. You can sign up now as a helper on
Juggle Street and we can send you a flyer with "Affiliate Code". Just go
the "Near Me" section and you'll see this link:
My colleague will get back to you about this next week. Let me know if you
need anything else.
Thanks,
Jessa
=========================================================
Do you want to make your babysitters profile stand out from the crowd? -
helper
Here at Juggle Street, we've seen a lot of profiles! Read the tips below
to see if you can improve.
Tips to improve your profile card
Make sure you can see your eyes in your photograph. Don't use a party shot
- choose one that presents you as a responsible carer.
Don't introduce yourself by name. Your name appears on the top of your
profile card, so if you're saying "my name is" you're wasting valuable
space.
Don't say how old you are. Your age is also presented on your profile card
automatically, based on the birthdate you entered when you signed up.
Use adjectives to describe yourself, such as experienced, caring,

attentive, sensible, dependable, trustworthy, generous, considerate,
gentle, polite, thoughtful, helpful, healthy, energetic... etc. Parents
want a babysitter who is a good role model for their children, so if you
can describe two or three positive traits, parents are more likely to want
to connect with you.
Did you find this helpful?

=========================================================
I don't have a Facebook page nor a Linked in account...how do I move past
this one...
Thats okay, you dont need a social media profile to use Juggle Street. You
can also complete the verification step with recommendations from your
neighbours or friends. Simply enter the contact details for two people who
would be willing to write a sentence about you. When you complete this
section, an email is generated automatically and sent to those people.
Your profile will be approved as soon as they have responded to the email.
If you choose to verify your profile with recommendations, we suggest that

you let them know to expect the email from Juggle Street.
I hope this helps.
Thanks,
Jessa
=========================================================
updated wwcc using birthdate & now valid
Thank you for letting us know. I have sorted it out for you and I'll send
your account to our technical department to have your birthdate updated on
your Juggle Street account.
Your WWCC has been verified and it's now on "Valid" status.
Regards,
Jessa
=========================================================
How much per an hour? Also are the babysitters qualified & trusted?-
family
On Juggle Street, parents set the rate theyre willing to pay and we dont
suggest what you should offer.
Typically we see parents offer between $15-30 per hour, and we believe
that this depends on the duties of the job and the age and skill level of
the babysitter required.
Carers who have done previous jobs on Juggle Street will have ratings and
reviews from other local families. Though we dont vet or screen
babysitters who join our network, we do verify listed WWCCs. You can ask
carers about Police Checks as well as references from other parents. You
can also arrange to talk over the phone or meet face to face before
awarding them a job.
Your information is not searchable in Google. It's only seen by people on

I hope you consider joining, we are happy to answer follow-up questions or

concerns.
Thanks,
Jessa
=========================================================
I am looking for a live in nanny. Are you able to assist us with this
please?
I've glanced at your account, there are a few details missing from the "My
Family" section, that includes describing what a typical job would
involve, house rules and expectations, etc. If you fill out this section,
it'll help suitable sitters connect with you.
Also, I suggest you post a job and invite suitable carers in order to find
one. Once you have invited carers based on your preference, you can then
send them chat messages, get in touch with them and try to make
arrangements with them. I advise you to invite more carers on the job
you'll post. Normally, a parent here would invite 20-30 or more carers in
order for them to find someone suitable for the job.
I hope you find the carer you're looking for on Juggle Street. Let me know
if you need anything else.
Thanks,
Jessa
=========================================================
Hi, is there any way I could post a nanny job from my iPad? -family
Yes, you can access your family account on Juggle Street using your iPad.
that format.
iPads use the mobile site so it behaves the same as phones (iPhone,
Android, etc.) it just renders on a bigger screen. The mobile site can be
used to post one-off babysitting jobs but not recurring jobs which is only
available for desktop users (PC/Mac).
I hope this helps. Let me know if you need any help.
Thanks,
Jessa
=========================================================
I am trying to put up a notice to ask for an au-pair but can't do it the
way your system is set up as it asks for hourly rates etc and this is a
weekly sum. - family
I hope you are well. Just getting back to you in relation to your need
for an Au Pair. Our network is set-up for parents to book one-off
babysitting jobs and recurring nannying jobs. At present we are not set-
up for parents to post out requests for Au Pairs. We do have Au Pairs on
the network who currently live with families, and are open to one-off
babysitting work. As you are on a membership you have the ability to
connect and chat with any helpers you wish to speak with. You could look
through the profiles of helpers in your area and ask if they're interested
in Au Pair work. There is one particular helper in your area - Estelle M.
She may know someone else who is interested or her stay may be finishing
up. Hope that helps.
Best,
Jessa
=========================================================
do you have au-pairs too?

In relation to your need for an Au Pair / live-in nannies, our network is
set-up for parents to book one-off babysitting jobs and recurring nannying
jobs. At present we are not set-up for parents to post out requests for
Au Pairs. We do have Au Pairs on the network, some who currently live
with families, and are open to one-off babysitting work, and some who's
interested in Au pair works. Once you join as a family on our network and
be on a membership plan, you have the ability to connect and chat with any
carers you wish to speak with. You could look through the profiles of
carers in your area and ask if they're interested in Au Pair work.
Hope that helps.
Best,
Jessa
=========================================================
added wwcc details for a helper...
I have added your WWCC details on your account and we will verify it for
you either today or next week.
You can keep your other certificates for your future reference just in
case a parent asks for it.
Thanks,
Jessa
or
I have added your WWCC details on your account and we will verify it for
you either today or next week.
Regards,
Jessa
or
I have added your WWCC details on your account and your WWCC details are
now validated and it's on "Active" status.
Regards,
Jessa
or
I have added your WWCC under "My Certificates" and we will verify it for
you either today or next week. A Working With Children Check is optional
for carers over 18. We encourage you to get a WWCC, as some parents do
prefer it. And when they're posting a job they can filter by carers with
valid checks.
Thanks,
Jessa
=========================================================
annual auto renew membership response...
Please cancel the auto renew and refund the fee. Thanks!
Thanks for your message. You opted into the yearly auto-renew membership
12 months ago. We can cancel this for you and refund the fee. Your Juggle
Street account will still be active, so you can post a job choosing
between our two pricing categories. Pay-As-You-Go for one-off babysitting
for $15 or recurring jobs (nannying, before & after school care jobs) for
$45 and our "Quarterly & Annual Memberships" $75 for 3 months or Annual
Subscription - $150 wherein you can post unlimited one-off babysitting
jobs, post unlimited recurring jobs, Au-Pair jobs & Home Tutoring jobs.
Also includes unlimited chat with helpers and with Comprehensive Liability
Insurance. Quarter & Annual renewal can be canceled anytime. You can post
Au Pair jobs & Home Tutoring jobs for Free Until 1st Aug 2018.
Regards,
Jessa
=========================================================
Thanks this is an awesome idea. Bit of feedback only bit I didnt like was
putting in the kids date of birth, too much personal info, the year is
fine, but the date can lead to identity fraud. It would be awesome to be
able to see the messages in an app on your phone (know this one is at the
next level). While it didnt work out for me (8 out of 10 selected
babysitters were not available, but at least I got this info quickly) I
would hope it does in the future. Kind regards Regina
Thanks so much for your feedback, I have forwarded it to our team for
discussion.
I'm glad you were able to find a helper in time. Just a reminder that you
have 16 pending invitations, meaning 16 carers are interested in
connecting with you, so would most likely be keen for work!
Thanks,
Jessa
=========================================================
not comfortable putting kids exact birthdate info for security -family
Many thanks for your feedback. Just to let know, we do not display the
date of birth anywhere on the site. This is simply to enable us to keep
your children's ages up to date. I understand this makes some people
uncomfortable, so we may consider just asking for the month and year.
Best,
Jessa
=========================================================
how does it work? if you find a baby sitter how does juggle street get
paid? - helper/parent
We don't earn by commission basis. Parents pay Juggle Street when they
post a job on our website.
I'd love to know if you're planning to join as a helper or a parent so I

could give you an overview about our website.
Thanks,
Jessa
=========================================================
price too low - parent with invalid number and gave lower rate per hour -
parent
I called you, but it says your number is "Invalid". Kindly check if you
have entered your correct mobile number on your account. Just checking
about the job you posted on Juggle Street. We want to help you find a
suitable helper for the job you needed, I advise you to invite more
Also, you might want to edit your job and change the rate. On Juggle
Street, parents set the rate theyre willing to pay and we dont suggest
what you should offer.
Typically we see parents offer between $15-28 per hour, and we believe
the babysitter required.
Thanks,
Jessa
=========================================================
are you a parent?
No we aren't, this is actually our companies in app-chat, where you can

ask questions, and receive assistance if you are experiencing any
difficulties :)
=========================================================
how do I know my babysitting actually exists and whether I'll be safe In
their home and I won't have problems will people posing as families
online? - helper
Juggle Street a trusted and safe network for all users.
All family profiles include a photo, information about their home, and
details about the children. If the Family has used Juggle Street before
they may have a rating. All this information allows you to decide which
families you want to be Connected with and work for.
You can also read more about how we protect her private information on
this link: www.jugglestreet.com/trust-centre.
I hope this helps.
Thanks,
Jessa
=========================================================
family incomplete profile
Thanks for joining Juggle Street!
For now, you can view carers profile but not connect if you're only
partially complete.
Please let me know if you need any help.
Thanks,
Jessa
=========================================================
suggesting a NO SHOW button - parent
I am very glad you are sharing your thoughts and concerns with us. We
appreciate it.
Your feedback is very valuable to us as we certainly need to improve as a

young company. In reference to our website, I have taken this up and
shared this with our team and we're looking forward to make it more user-
friendly and easier to use. The "No Show" button will be a big help for
parents especially when helpers suddenly cancels. We're glad that
everything's sorted out and you're able to find someone on time.
If the helper cancels thourgh SMS or by a phone call, the helper needs to
cancel the job on her end as well. The job will be deleted and you'll be
able to post a new job. So when the helper cancels, the $7.50 will be
refunded to your account. Yes, in the future, you can request the helper
you awarded the job to cancel it on their end.
Sorry to hear about the cancellation, that's really frustrating,

especially for a last minute cancellation! Also, if you're having issues
accessing our website, I can suggest using Chrome next time, as the
website is best suited to that format.
Thanks,
Jessa
=========================================================
wants to add few helpers he knows only not all helpers in his area -
parent
You can invite helpers who are in the 'My Helpers' section by clicking on
the 'change match criteria' whilst you're posting a job from your mobile.
Then you can choose pre-selected helpers.
Can you see where to do that?
Cheers,
Jessa
=========================================================
New Year's Eve survey - helper
Thank you for your response.
We are just trying to gain interest to see if helpers are open to working
on New Year's Eve and what type of rate they would accept. We have also
sent a message to Parents asking if they will be needing help on New
Year's Eve. It's a marketing exercise, so if we get a good response we
can create a campaign telling families to consider Juggle street if they
need a sitter on New Year's Eve.
You will have to wait to be invited to a job if you want to work earlier
than New Year's Eve.
Thanks,
Jessa
or
We are just trying to gain interest to see if helpers are open to working
on New Year's Eve and what type of rate they would accept. We have also
sent a message to Parents asking if they will be needing help on New
Year's Eve. It's a marketing exercise, so if we get a good response we
can create a campaign telling families to consider Juggle street if they
need a sitter on New Year's Eve.
Thanks,
Jessa
or
(old message already)
Yes, it was. We were just trying to gain interest to see if helpers are
open to working last New Year's Eve and what type of rate they would
accept. We have also sent a message to Parents asking if they will be
needing help last New Year's Eve. It's a marketing exercise, so if we get
a good response we can create a campaign telling families to consider
Juggle street if they need a sitter last New Year's Eve.
Thanks,
Jessa
=========================================================
New Year's Eve survey - family
We are just trying to gain interest to see if Parents will be needing help
on New Year's Eve. We have also sent a message to Helpers if they are open
to working on New Year's Eve and what type of rate they would accept. It's
a marketing exercise, so if we get a good response we can create a
campaign telling families to consider Juggle street if they need a sitter
on New Year's Eve.
Cheers!
Jessa
=========================================================
I'm not comfortable putting my childrens date of births into a site I've
never used before. So I put incorrect ones in. I have tried to add a photo
but every photo of our family was taken on my iphone and it says the photo
file is too large. I was doing this on my phone as most people are these
days and It was all too hard to be honest. can't upload photo - family
Sorry to hear about your frustrations. I'm not sure why you had a problem
uploading an image from an iphone. We accept images up to 5mb and most
iphone images are between 2.5-3.6mb.
Let me know if I can do anything to help.
Jessa
=========================================================
I would like to delete photo I uploaded but I can't seem to do so - family
Everyone has to have a photo. You can change the photo but removing it
completely and not adding a new one is not possible. If you upload a new
one the old one will disappear.
In order for you to change your photo, just go to "Edit profile - My
family - Select Photo"
Thanks,
Jessa
or
change photo- family
You can change the photo on your profile. If you upload a new one the old
one will disappear.
In order for you to change your photo, just go to "Edit profile - My

family - Select Photo"
Thanks,
Jessa
=========================================================
change photo / delete photo - carer
You can change your photo by going to your profile, then choose "About
Me", then go to "Photo" and then click "Select Photo". After that, you
will then be directed to upload a new photo. If you upload a new one the
old one will disappear.
Thanks,
Jessa
=========================================================
how to chat with a carer
I can see that you have purchased a 3-month plan, which will be extremely
helpful for you!
In regards to Ana Maria S, simply click the 'chat' tab on the home page
and search in 'Ana Maria S' and you will be able to start a chat.
Alternatively, you can go through carers, click on her profile and then
there is a 'chat' button under her profile picture.
Thanks,
Jessa
=========================================================
reset password endorse to tech team
I have endorsed this already to our technical department and they'll help
you reset your password.
that format.
Thanks,
Jessa
=========================================================
reset password issue resolved
Our technical team informed me that the issue with the reset password has
been resolved. Please try to use it again and it should work as expected.
Cheers!
Jessa
=========================================================
same day jobs short notice - parents
Juggle Street doesn't actually have an app, we're a website. You can save
an icon to your phone's home-screen, so that it opens like an app. To do
this, from jugglestreet.com on your phones web-browser, tap the icon in
the navigation footer that looks like a box with an upward arrow coming
out of it (it's the middle icon). Then, along the bottom, the fourth
option is Save to Home Screen. You can name the website Juggle Street and
click Add, top-right.
Once you have the icon on your home-screen, you can simply tap to open the
website just as you would an app! The best part is, you will no longer
need to log in each time.
We allow you to post a job needed the same day, I think it needs a minimum
of 30 minutes notice. All of the carers on the network are local, which
means they can get to jobs quickly, and walk home afterward. This is
perfect for last-minute babysitting jobs you needed. Like a social
network, you get to select the people youre interested in, based on their
profiles only the people you choose see your job. Prior to awarding the
job, you can chat within the website to discuss the details.
Cheers!
Jessa
=========================================================
how to rate a helper - with issues
You can rate a Helper by just going to "My Jobs" then choose "Job History"
and then click "Rate Helper".
If you're having issues accessing our website, I can suggest using Chrome
next time, as the website is best suited to that format.
I hope this helps.
Thanks,
Jessa
=========================================================
what prices families are offering for New Year's Eve sitting? - family
We actually did some market research and here are the results from our
helpers who answered the survey:
The response from sitters in relation to what they expect to be paid is

anywhere from $30-$50 per hour for New Year's Eve sitting.
Thanks,
Jessa
=========================================================
my phone is broken (as of yesterday!) and I was wondering if there was any
of way using the app on my computer while I get it fixed - helper
Sorry to hear that your phone's broken.
You can access Juggle Street on a computer only for an emergency using
this link m.jugglestreet.com but we don't recommend this. We recommend you
get your phone fixed as we send job notifications through SMS.
I hope this helps.
Thanks,
Jessa
or
can I access my account on a computer - helper
You can access Juggle Street on a computer only for an emergency using
this link: m.jugglestreet.com / m.jugglestreet.co.nz but we don't
recommend this. We still recommend you to use your phone as we send job
notifications through SMS.
=========================================================
do you do gift vouchers for babysitting services?
Thanks for your interest. We do not currently have gift vouchers

available.
All the best,

Jessa
=========================================================
I want to delete my account coz I just don't like the pindrop that's
visible on my house, on the map - parent
The pin drop is not exactly where your house is. It's on the street but
doesn't display the exact number. The pin is only visible to other Juggle
Street members and can't be seen by people browsing the web. If you're
still not comfortable with this we can delete your account.
Please let us know.
Thanks,
Jessa
=========================================================
Hi - planning a Palm Beach trip & may need babysitting, but didn't want to
mess up core profile. Is there any way to add a secondary address? -
family
change address - family
You can change your profile address anytime and then change it back. You
need to change the address in order to see sitters in your new location.
No worries, as you can then easily change it back. You won't lose your
connections.
Let me know the address so I can change it on your behalf.
Thanks,
Jessa
or
Are you moving to a new location? If so, you can change your profile
address anytime. You need to change the address in order to see carers in
your new location that is within a 10km radius. No worries, as you can
then easily change it back. You won't lose your connections.
Thanks,
Jessa
or
You can change your profile address anytime and then change it back. You
need to change the address in order to see carers in Gold Coast. No
worries, as you can then easily change it back. You won't lose your
connections.
I suggest you type in the postcode to see how many carers are located in
the area before deciding whether to change your address or not using this
link: https://www.jugglestreet.com/

Thanks,
Jessa
or
You can change your profile address anytime. You won't lose your
connections.
Let me know your new address so I can change it on your behalf.
Thanks,
Jessa
=========================================================
how do i start chatting with helpers-family
I suggest you post a job and invite suitable helpers in order to find one.
Once you have invited helpers based on your preference, you can then send
them chat messages, get in touch with them and try to make arrangements
with them. I advise you to invite more helpers on the job you'll post.
Normally, a parent here would invite 20-30 or more helpers in order for
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Is there an app coming any time soon -iphone users
Yes, we're planning to do that later in the year. We will just advise you
once we have it.
For now, you can save an icon to your phone's home-screen, so that it
opens like an app. To do this, from jugglestreet.com on your phones web-
browser, tap the icon in the navigation footer that looks like a box with
an upward arrow coming out of it (it's the middle icon). Then, along the
bottom, the fourth option is Save to Home Screen. You can name the website
Juggle Street and click Add, top-right.
I hope this helps.
Thanks,
Jessa
=========================================================
sitters in different location - family
Yes, it's a little out of Sydney but we may have sitters there if you type
in the postcode and check.
Regards,
Jessa
or
You will need to create a profile with your family details. You will then
be able to connect with sitters in your area. I suggest you type in the
postcode of where you'll be located to check if there are helpers in your
area.
Regards,
Jessa
=========================================================
wants to complete profile w/o a photo- helper
Every helper and parent has to have a profile photo in order to complete
their profile. You don't need to use one with a child. Make sure you can
see your eyes in your photograph. Don't use a party shot - choose one that
presents you as a responsible carer.
Thanks,
Jessa
=========================================================
protocol for parking fine-helper
Thanks for getting in touch. I'm sorry to hear about the parking fine. I
can imagine you were extremely frustrated over the situation.
Unfortunately we are not in a position where we can get involved. All
payment negotiations and transactions are worked out between families and
carers. If you are unhappy with the contribution from the parent, I
suggest you bring it up again with them.
All the best,

Jessa
=========================================================
Just wondering about nannying ads- I would like to find a permanent nanny
and post an ad for this. I only need to post one ad for this and not a
recurring ad as I will hopefully find the nanny with the first ad- why do
I have to sign up for a 3 month membership for this? - family
Thanks for your enquiry. We have placed recurring jobs in our unlimited
plans, as it is a more detailed process, often requiring more time to find
the right person (than one-off jobs).
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
babysitter payment enquiry - is it taxed and has further enquiries. -carer
Parents pay cash, so up to the carer whether they declare tax.
isnt this against the law if nannies/babysitters dont pay tax or can we
just pocket the cash? - helper
Juggle Street is a network that facilitates the making of a private

arrangement between parents and carers. It is the carer's responsibility
to understand the laws relating to the Australian Tax Office. Please find
a link to the ATO website for details on receiving cash in hand:
https://www.ato.gov.au/individuals/Working/Working-as-an-
employee/Receiving-cash-for-work-you-do/
Hope this helps.
Jessa
or
Should I pay tax for each shift? -carer
Juggle Street is a network that facilitates the making of a private

arrangement between parents and helpers. It is the helper's responsibility
to understand the laws relating to the Australian Tax Office. Here is the
ATO website for further information. https://www.ato.gov.au/
Hope this helps.

Regards,
Jessa
=========================================================
issues on accessing account- family
You need to visit www.jugglestreet.com using a PC or a Mac not from a

mobile phone to access the job details. Nannying and day care jobs require
a significant amount of screen real estate which is why it is currently
available on computers and not phones at this time.
=========================================================
helper last min cancellation - family
We can credit you $7.50 for the cancellation and you can leave feedback
for the sitter in the ratings and say she was a no show. To do that, just
log in to your account, go to "My Jobs" then choose "Job History" and you
should see this option:
You can click the "Rate Helper" button and will be directed to this page:
I hope this helps. let me know if you need anything else.
Thanks,
Jessa
=========================================================
Hello jessa thank you for your answer. The question is if i have to do a
free trial when i accept a job - helper
No. absolutely not. If that's what the parent asked it's up to you whether
you accept it or not. But you don't have to do that.
I hope this helps.
Thanks,
Jessa
=========================================================
Hi, I'm looking for a carer for my 5 and 7 years olds. I need care 3 days
a week from school pick up at 3pm until 6 pm probably Monday, Tuesday and
Wednesday... -family
Thanks for getting in touch. We have lots of sitters in your area. You
will need to create a parent profile (which is free). You'll then be able
to review local sitters and connect with the ones that meet your
requirements.
Until 1st Aug 2018.
Full pricing details are here:

https://www.jugglestreet.com/payment/
When you're ready to post a job, you can select the days of the week and
times, plus all other requirements. You can then invite a group of carers
to apply. You get to set the hourly rate and the sitters will apply if
they are interested.
Thanks,
Jessa
=========================================================
validated wwcc details w/ surname-carer
Thank you for the reply.
I have already sorted it out and it's your family name that we need and it
worked. Your WWCC details are now validated and it's on "Active" status.
Regards,
Jessa
or
Thank you for letting us know. I have sorted it out for you and updated
your family name on your Juggle Street account.
Your WWCC details are now validated and it's on "Active" status.
Regards,
Jessa
=========================================================
wwcc not in nsw/victoria - helper
We cannot use your WWCC which is from Queensland. If a helper is working

in NSW, you will need to have an NSW WWCC. These are the State Government
rules concerning WWCC. You can apply for the WWCC here (the volunteers
type is free): http://www.kidsguardian.nsw.gov.au/working-with-
children/working-with-children-check/apply/apply
I hope this helps.
Thanks,
Jessa
=========================================================
no helper outside sydney - family
We have sitters outside of the Sydney region (still in NSW) like the
Central Coast and some around the Blue Mountains. You can change your
address if you are going to areas outside of Sydney. You can type in the
postcode to see how many sitters are located in the area before deciding
whether to change your address or not.
Thanks,
Jessa
or
Do you operate in the Coffs Harbour NSW area?
We still have sitters outside of the Sydney region (still in NSW) like the
Central Coast and some around the Blue Mountains. You can type in the
postcode to see how many sitters are located in the Coffs Harbour NSW area
to see how many families or helpers are there in your area.
Thanks,
Jessa
=========================================================
Hi, I'd like to search for jobs further than 10km radius is that possible
- carer
As of this moment, you'll see families within a 10km radius of your home
address. We would suggest that you use the "Near Me" feature to connect
with families and get higher chances of being invited to a job.
I hope this helps.
Thanks,
Jessa
=========================================================
Parents with recurring jobs & how to close it - family
Please still click the "Job Filled" button and confirm those hired helpers
through chat/SMS. The "Award" button is still in the process of adding it
to the recurring job page and we'll update you once it's already there.
We apologise for the confusion. We are in the process of implementing

product enhancements.
I hope this helps.

Thanks,
Jessa
=========================================================
Will Kirsten's profile show that she has been awarded two jobs?
(recurring job) - family
It won't show yet. We're still in the process of implementing new

enhancements for recurring jobs. The head of our technical department will
be back tomorrow so we will get an update on when this will be
implemented. We will just update you about it.
For now, the 2 jobs awarded for Kirsten won't show on her account as 2
jobs count.
Regards,
Jessa
=========================================================
hi, I need help recovering a job ad I had. I need to re-advertise and
don't want to send to people who have already declined - family
This is something we are looking into, but currently it is not possible to

recover this information. You can just post a new job and invite other
helpers.
We're sorry about this. Let me know if you need any help.
Thanks,
Jessa
=========================================================
I have just signed up for the first time. I don't want to enable auto
payments. How can I change this without unsubscribing? - family
I have just checked this. You can go into your payments and click on
'cancel subscription' this will turn off auto renew. You'll still be in
credit for the 3 months you have paid for and your account will still be
active. The "Cancel Subscription" button really means that it's for the
cancellation of Auto-renew.
Thanks,
Jessa
=========================================================
Can't seem to find a baby sitter in "my area"- family
active and there's no helpers in your area. We would suggest you check
every so often to see if anyone new has joined near you and invite more
helpers to connect with you.
There are actually more people joining all the time so you can check again
to see if there's helper available within 10km of your address.
If we can help at all, just let us know.

Thanks,
Jessa
=========================================================
i was just wondering how to chat with family on this on chat - helper
them.
I suggest you start connecting with families in the "Near Me" section.
Thanks,
Jessa
or
them.
Thanks,
Jessa
or
There must've been a glitch with the system that's why you were able to
chat with the parent you mentioned. The green arrow, means that the family
is in your "My Families" list. "Pending" means they haven't accepted your
invitation to connect yet.
I hope that all makes sense. Let me know if you have any questions.
All Best,
Jessa
=========================================================
Hi, I cant start conversations with parents on your site. i did it once.
And now I cant message any new families - carer
There must've been a glitch with the system that's why you were able to
chat with the parent you mentioned.
them.
Thanks,
Jessa
=========================================================
Hi there, do the names of my children get published? Or only once a Nanny
has accepted the job? - family
Once you enter the details of your kids, you have the option just to enter
their first name and yes, it is shown once a helper views your profile.
Just to reassure you further, safety and security is an integral part of
making Juggle Street a trusted and safe network for all users. Your
information is not searchable in Google. It's only seen by people on the
Juggle Street network. You can read more about how we protect your private
information here www.jugglestreet.com/trust-centre.
Regards,
Jessa
=========================================================
My boss is going to be in Sydney on business with her 9 year old daughter.
Your signup requires an address but that be of a hotel. Is that ok? -
parent
This is fine. Juggle Street is set-up for neighbourhood helpers and

building local connections, so it doesn't fit with that, however, the job
process will still work. Your boss can put in the hotel address where they
will stay while they're here in Sydney. She must be clear in the job
description that she is visiting here in Sydney for a business trip and
staying in a hotel with her 9-year old daughter.
Thanks,
Jessa
=========================================================
Just looking at your site. Do people want permanent roles helping out or
is this just temporary help? - parent
Thank you for checking out Juggle Street!

Upon joining, you'll be able to connect with suitable carers within 10km
from your address. You can then check and view their profile to see if
they're interested in doing a permanent job or just a casual job. We see
there are carers who are interested in permanent job also some are
interested to do au pair.
I suggest you create your parent account and connect with helpers and see
how it goes.
Thanks,
Jessa
=========================================================
So I'm a kindergarten teacher in Germany - what type of education is it
exactly in Australia? In Germany it's 4 years of School and working in a
Kindergarten/School/daycare - helper
Primary school goes for 7 years. Kids aged 5yrs - 12yrs.

=========================================================
I have tried numerous times to post a job however once i get to the
'select a helper' section it says 'no helpers match the selection
criteria'. I am after a recurring job a few times a week! Thanks for your
help. few helpers in their area- family
active and there are few helpers in your area.
I would suggest you check every so often to see if anyone new has joined
near you. For now, please connect to those 2 helpers and when they accept
your invitation they'll be added to your "My Helpers" list and it would
be easier for you to invite those 2 helpers who's already on your list.
There are actually more people joining all the time so you can check back
again and see if there's new helper that has joined our website.
Thanks,
Jessa
or
few helpers in the area - I am wondering if you have any babysitters in

winmalee - family
Yes, it's a little out of Sydney but we have sitters there. I checked your
account & noticed there are 3 helpers within 10km from your address as
seen on the screen shot:
I noticed that you live in an area where there are few helpers. I would
suggest you check every so often to see if anyone new has joined near you.
For now, please connect to those 3 helpers and when they accept your
invitation they'll be added to your "My Helpers" list and it would be
easier for you to invite those helpers who're already on your list.
There are actually more people joining all the time so you can check back
again and see if there's new helper that has joined our website.
Thanks,
Jessa
=========================================================
Hi, I am being asked top enter details of my family but am hesittant to
add all my children's details (name, DOB and gender). Who sees this info?
- family
I understand that you're cautious about using our website. Once you enter
the details of your kids, you have the option just to enter their first
name and it is shown once a helper views your profile. Just to reassure
you further, safety and security is an integral part of making Juggle
Street a trusted and safe network for all users. Your family's information
is not searchable on Google. It's only seen by people on the Juggle Street
network. You can read more about how we protect your private information
here www.jugglestreet.com/trust-centre.
I hope this helps.
Thanks,
Jessa
or
yes why do i have to enter my childs name - FAMILY
I understand that you're cautious about using our website. It is essential

Juggle Street helpers know the number of children you have and how old
they are. We ask for the birth month and year so your childs age is always
up-to-date. Only your childs age is displayed, not the month.
Once you enter the details of your kids, you have the option just to enter
their first name and it is shown once a helper views your profile. Just to
Juggle Street a trusted and safe network for all users. Your family's
information is not searchable on Google. It's only seen by people on the
Juggle Street network. You can read more about how we protect your private
information here www.jugglestreet.com/trust-centre.
I noticed your profile is not yet complete. Here's the link to complete
your profile:
https://web.jugglestreet.com.au/account/explore-network/profile-
completeness-wizard
I hope this helps.

?
Thanks,
Jessa
=========================================================
We actually are looking for a babysitter while we are in Melbourne for a
mini-break as a family this weekend (even though we normally live in
Wahroonga, Nsw). Is it possible to change our location settings for a one
off to book this special job? How would we do this? - family
Juggle Street is launching in Melbourne in late September. We already have

carers and families on the network in Melbourne mainly around the city,
Eastern suburbs and the Northern suburbs. We would love you to join up!
Our marketing efforts will ensure there are many more families and carers
joining up in the coming weeks.
We have carers outside of the Sydney region (still in NSW) like the
Central Coast and some around the Blue Mountains. You can change your
address if you are going to areas outside of Sydney. You can type in the
postcode to see how many carers are located in the area before deciding
whether to change your address or not using this link:
Thanks,
Jessa
or
We are a family based in Melbourne, do you cater for Melbourne too? -
family
Juggle Street launched its service in Melbourne last week of September. We

already have carers and families on the network in Melbourne mainly around
the city, Eastern suburbs and the Northern suburbs. We would love you to
join up! Our marketing efforts will ensure there are many more families
and carers joining up in the coming weeks.
You can use this link to sign up, https://web.jugglestreet.com/signup
Until 1st Aug 2018.
concerns.
Thanks,
Jessa
=========================================================
Hi, just wondering if you have any available work around the Bondi
beach/junction area? - helper
We may have families in Bondi beach or Junction area. You can change your
address if you are going to either of those areas. You can type in the
postcode to see how many families are located in the area before deciding
whether to change your address or not using this link:
Thanks,
Jessa
=========================================================
Hi and thank you for the email. I do have one question. If I use my car to
take the kids to activities etc should my car be registered for business?
Not sure about the legalities here. - carer
It's not really necessary. Just put on your account whether you own a car
& with drivers license.
It's a private arrangement between you and the parent. All cars have
compulsory third party insurance. It's entirely your decision. If you have
any concerns you should discuss them with the parent.
Hope this helps.
Regards,
Jessa
=========================================================
Hi - do i get a chance to meet the person who'd look after my kids before
i leave my kids alone with the person? And how do i know the people you
have as helpers have any experience with kids/ - family
10km radius of your home address. You will need to create a parent profile
(which is free). You'll then be able to review local sitters and connect
with the ones that meet your requirements.
We suggest you start connecting with suitable carers in your area once you
created an account with us. Connecting adds them to your My Carers list,
making those people easy to find when you post a job. When you go to post
a job, you can filter the carers youre choosing to invite by those youve
connected with. If youve only connected with suitable carers, this is a
fast way to be sure youre inviting the right people.
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Just a question.... does juggle street cover an insurance? Or would we
have to take out our own insurance?
Is there a way that you monitor payments and is it electronic payment or
cash? - carer/parent
Juggle Street is a platform that connects parents to local carers.

Parents set the price they wish to pay the carer and pay in cash at the
end of each job. Juggle Street charges parents to post jobs.
Please let me know if you require more information.
All best,
Jessa
=========================================================
How does Juggle street work payment wise - family
suggest what you should offer. Typically we see parents offer between $15-
30 per hour, and we believe that this depends on the duties of the job and
the age and skill level of the babysitter required.
Juggle Street is a platform that connects parents to local carers.

Parents set the price they wish to pay the carer and pay in cash at the
end of each job. Juggle Street charges parents to post jobs. Please let
me know if you require more information.
Hope this helps.
Thanks,
Jessa
=========================================================
I also accidently pressed hide on one of my connections, how do i get it
back? - family/carer
Currently, there's no option to unhide hidden carers. It's on our list of
new developments. The experience works the same for families and carers,
once you hide a user, they disappear and you cant access them again.
Hope this helps.
Regards,
Jessa
or
Sorry to hear about that.
Currently, there's no option to unhide hidden families. It's on our list

of new developments. The experience works the same for families and
carers, once you hide a user, they disappear and you cant access them
again.
Hope this helps. Let me know if you need anything else.
Regards,
Jessa
=========================================================
trying to download an app- helper
Juggle Street doesn't actually have an app, we're a website. You can save
an icon to your phone's home-screen, so that it opens like an app. To do
this, from jugglestreet.com on your phones web-browser, tap the icon in
the navigation footer that looks like a box with an upward arrow coming
out of it (it's the middle icon). Then, along the bottom, the fourth
option is Save to Home Screen. You can name the website Juggle Street and
click Add, top-right.
=========================================================
tech issue on updating website. can't locate user error for helpers
Sorry to hear about that. We apologise for any inconvenience. Currently,

we are doing some updates on our website and it seems that it is affecting
you to log in to your account. I'll take this to our technical department
for further assistance. They'll update you once it is fixed.
Thanks,
Jessa
=========================================================
What are your rules on passwords please eg. minimum length, Capital
letters, numbers etc?? How quickly do your "reset passwords" come through
to the email please?
For the password, it should be at least 8 characters with a number. You
should get a notification on your email about resetting your password.
Regards,
Jessa
=========================================================
I wanted to ask how it works, in terms of how did you get paid & what do
you get paid :) thanks - carer
The parents pay in cash. They set the hourly rate (often between $15-$28
depending on the experience of the sitter) then carers can choose whether
to apply or not.
Cheers,
Jessa
=========================================================
INVALID ADDRESS - helper
We glanced at your account and noticed you have put in an invalid address.
You have put in
Please make sure you put your complete address to get connected with
families within 10km from your home address.
Is this your correct address:
Which of these is your correct address:
Please let me know so I can update it for you. We appreciate you being a
helpful neighbour!
Thanks,
Jessa
=========================================================
PROFILE PHOTO carer inappropriate - carer
We noticed that your profile photo is not really suitable for Juggle
Street. Parents want to get an idea of who you are before you turn up to
look after their children, so a clear headshot works best. You can change
it to one that includes you and a kid that you babysit (as long as you
have their parent's permission). Make sure you can see your eyes in your
photograph. Choose one that presents you as a responsible carer.
Thanks,
Jessa
or I think she just had trouble cropping this image. In the future, could
you please advise the person to fix their image, rather than say it's
unsuitable.
Kindly upload your photo. Parents want to get an idea of who you are
before you turn up to look after their children, so a clear headshot works
best. You can use the one that includes you and a kid that you babysit (as
long as you have their parent's permission). Make sure you can see your
eyes in your photograph. Choose one that presents you as a responsible
carer.
or
Your photo's great but parents want to get an idea of who you are before
you turn up to look after their children, so a clear headshot works best.
You can change it to one that includes you and a kid that you babysit (as
long as you have their parent's permission). Make sure you can see your
eyes in your photograph. Choose one that presents you as a responsible
carer.
Thanks,
Jessa
or
We noticed that your profile photo is not really suitable for Juggle
Street. Parents want to get an idea of who you are before you turn up to
look after their children, so a clear headshot works best. You can change
it to one that includes you and a kid that you babysit (as long as you
have their parent's permission). Make sure you can see your eyes in your
photograph. Choose one that presents you as a responsible carer.
You need a clear profile image and that you're not allowed to promote your
business. This goes against how our platforms works.
Many thanks,
=========================================================
PROFILE PHOTO FAMILY INAPPROPRIATE - family that does not have a profile
image/ cartoon / scenery photos, please use this:
I hope everything is going well with you.
Thanks again for joining Juggle Street! I noticed you do not have a
profile image. Could you please update this as soon as possible. It's our
policy to ensure every member (both carers and families) have clear
profile images to help create a transparent community.
Please use either a family photo or a photo of you or your children. This
will give carers an idea on who they would be working for.
Many thanks,
Jessa
or
If they have an inappropriate photo:
Thanks again for joining Juggle Street! It's our policy to ensure every
member (both carers and families) have clear profile images to help create
a transparent community. Could you please update your profile image as
soon as possible? Please use either a family photo or a photo of you or
your children. This will give carers an idea on who they would be working
for.
Many thanks,
Jessa
=========================================================
hide/unhide user - carer or parent
The experience works the same for families and helpers, once you hide a
user, they disappear and you cant access them again.
Thanks,
Jessa
=========================================================
did not subscribe to any auto-renew 3-month plan- family
Thanks for your message. Sorry to hear of your frustration. You signed up
for a 3-month subscription on auto-renew, which could be turned off at any
time in the payment section of your account. I can see this has been done
now. We will refund you the last payment of $40. We will email you once
this has been done. Would you definitely like us to delete your entire
account as well? Apologies for any inconvenience caused.
Regards,
Jessa
or
Thanks for your message. Sorry to hear about that.
You signed up for a 3-month subscription on auto-renew, which could be

turned off at any time in the payment section of your account. I can see
this has been done now. We will refund you the last payment of $40. We
will email you once this has been done.
Regards,
Jessa
or UPDATED TEMPLATE
I looked up your account and noticed you signed up for a 3-month

Subscription on auto-renew, which could be turned off at any time in the
payment section of your account. Please be advised that we sent you an
email a couple of days prior to the payment coming out, letting you know
that you could turn off your auto renew if you no longer require the
service.
We have turned off the auto-renew for you as seen on the screenshot:
and we will refund you the last payment of $40. We will email you once
this has been done.
Regards,
Jessa
or
(on 3 month plan but account on Hide)
I glanced at your account and noticed you've been charged for $40 which is
a renewal for the quarterly plan.
You signed up for a 3-month subscription on auto-renew, which could be

turned off at any time in the payment section of your account. I'll turn
off the auto-renew for you and we will refund you the last payment of $40,
however, I checked your account and it's on "Hidden" status and that's why
I can't process that unless you log back in and "Unhide" your account.
Please log back to reactivate your account and so we can better assist
you.
Regards,
Jessa
=========================================================
credit card security or wants to remove credit card information on
account- family
All payments made on the Juggle Street Platform are made via a third party
secure payment gateway called Stripe. Stripe has its headquarters in San
Francisco with numerous global offices, and currently it powers businesses
in 25 countries around the world. Strip is certified to PCI Service Level
1, the most stringent level of certification:
(1). The Juggle Street Platform transfers credit card details from the
users web browser directly to Stripe via TLS (SSL) technology; and
industry-standard encryption technologies are used when transferring,
receiving or storing sensitive information
(2). This sensitive credit card information does not pass through the
Juggle Street Platform, and Juggle Street does not copy, retain or store
credit card information.
Thanks,
Jessa
=========================================================
feedback from parent - family
We really appreciate your feedback and we're also really sorry to hear you
didn't have success with Juggle Street.
In relation to the job you posted, the price was set as 'fixed', so the
helpers you invited would not have known this was negotiable. There is an
option to tick either 'fixed' or 'negotiable'. The wording 'too low' is an
option helpers can tick when they decline a job, as well as 'unavailable'.
I'm sorry if you found this rude, but we find that it's useful to give
feedback to parents as to why the helper declines. We also encourage
parents to invite at least 10 helpers to a job to ensure they find someone
who is available.
We wish you all the best.
Jessa
=========================================================
giving bad feedback about UX. I'd like to request my 3 month subscription
be canceled please, as it was the ONLY choice I had to communicate with my
helpers. More than happy with the $7.50 fee per job we're away for 6 weeks
so won't be using the service. - family
Thank you for reaching out to us. As reoccuring jobs normally take longer
to set up and finalise, we decided to include them into a subscription so
that families have unlimited access to chat with their helpers during that
time. Thank you for your feedback, but I wouldn't be too concerned about
angering helpers who were not awarded the job, as most understand that the
'best helper' wins and there a lot of factors that go into awarding a job.
In terms of cancelling the plan, would you like me to cancel the auto-
renewal - here you will not be charged again for a 3 month plan but will
have unlimited job postings until the end of your 3 months, where you can
then register for pay as you go.
Let me know.
Regards,
Jessa
=========================================================
edited & reposted job now there are 2 jobs - family
Thanks for letting us know about that. The old one should be deleted. The
2 jobs you are seeing on your "Open Jobs" section: the bottom one is the
original job you posted and the top one is the reposted and edited one.
I have taken this to our technical department for further assistance and
we're working with them to correct this. They'll update you once it is
fixed.
Regards,
Jessa
=========================================================
Can I apply for aupair? - helper
Thanks for checking out Juggle Street. Are you planning to join as a
helper? If so, our network is set-up for parents to book one-off
babysitting jobs and recurring nannying jobs. At present we are not set-
up for parents to post out requests for Au Pairs. But we do have parents
posting jobs and is requesting for Au Pairs on the network. We also have
some other helpers here who currently live with families, and are open to
one-off babysitting work, and some who's interested in Au pair works. Once
you join as a helper on our network, you can put that details on your
profile so parents will see it once they invite you to a job.
If you join as a helper, you'll be able to connect with your neighbours,

your profile. Here's a link: http://www.jugglestreet.com/sign-up-v2
Thanks,
Jessa
=========================================================
Okay do helpers have there own Abn numbers and can offer transport and
support a older teen in a social group - family
Most carers would not have an ABN. Regarding transport and support older
teen depends on the individual carers' experience. You can filter carers
to be invited to the job Eg, search by drivers license/ own car. It's fine
to ask carers and make arrangements with them.
Regards,
Jessa
=========================================================
LEAD intercom
Hi there!
How may I help you? Let me know so I can better assist you.
Regards,
Jessa
or
Hi there!
How may I help you? Are you planning to join as a carer or as a parent?
Let me know so I can better assist you.
Regards,
Jessa
=========================================================
Hi Rebecca, I am trying to open your faq and terms page, but it says the
page you are looking for cant be found- helper or parent
Sorry about that. Can you try these links and see if they are working:
https://www.jugglestreet.com/faq/
https://www.jugglestreet.com/terms-and-conditions/
Thanks,
Jessa
=========================================================
what is Juggle Street
Juggle Street is an online network that connects families with local

babysitters and nannies. The Juggle Street Platform merely facilitates the
making of a private arrangement between families and babysitters/nannies.
Juggle Street is not an employment agency.
Many thanks,
Jessa
=========================================================
You're most welcome!

Thanks,
Jessa
=========================================================
are ratings/reviews public? -family
Reviews are public, in the sense that you will be quoted with "Keren G".
In terms of ratings, the carer won't be able to see what you have rated
them as the system creates an average. Vise versa you won't be able to see
what a carer has rated you.
Thanks,
Jessa
=========================================================
I am sending you my resume and required documents for nanny job- helper
Thanks for your message. We are not a nannying agency, we are an

introductory platform that connects families to local babysitters and
nannies. You can fill-in your WWCC details and mention the police check in
your profile.
You can outline your experience in your profile. It's also great to upload
a video to your profile, where you can talk about your
babysitting/nannying experience.
Please let me know if you have any questions.
Jessa
=========================================================
AS A CARER TO JOIN JUGGLE STREET WHAT KIND OF QUALIFICATION REQUIRED?-
carer
We are not a nannying agency, we are an introductory platform that

connects families to local babysitters and nannies. You can fill in your
WWCC details if you have one and mention any other qualifications and
certificates that you have on your profile.
Regards,
Jessa
=========================================================
So if my wife wants to become a babysitter on your site, does she need any
qualifications?- carer

connects families to local babysitters and nannies. She can fill in her
WWCC details if she have one and mention any other qualifications and
certificates that she has on her profile.
She can outline her experience in her profile. It's also great to upload a
video to her profile, where she can talk about her babysitting/nannying
experience.
Regards,
Jessa
or
Does one need childcare or a course relating with children qualifications

to become a babysitter? - helper

connects families to local babysitters and nannies. You can fill in your
WWCC details if you have one and mention any other qualifications and
certificates that you have on your profile. We don't really require for
you to have a childcare courses to become a babysitter but parents
sometimes prefer someone with childcare experience.
Regards,
Jessa
=========================================================
Just doing a follow up on the call you made on our business number. You're
asking if it's possible for us to give assistance with child's birthday
party? Do you mean you need a helper to look after or take care of your
kid during a children's party? - family
Thanks for getting back to us. We are an introduction platform not an

agency, however I'm sure we would have helpers on our network who would be
happy to help you out with this. You would need to post a job out and
clearly outline all the details in the job post. I suggest you go to our
homepage and type in your postcode to see how many helpers there are in
your area. This will determine the response rate you'll get.
Here is a link to the 'How It Works' page
https://www.jugglestreet.com/parents/
Please let me know if you have any further questions.
Thanks,
Jessa
=========================================================
I have applied for police check yesterday and paid for it too what is the
next procedure with this Police check will I receive an email after the
check is complete or should I just go to a police station. Do you know any
Police station in the city or in Leichhardt ? - helper
We don't ask for police checks. You can state that you have one and put it
on your profile. We don't give out any information on how to obtain them
as we don't verify them.
Hope that helps.
Thanks,
Jessa
=========================================================
Hi I'm interested in working in this area. What is the difference between
babysitting and working as a nanny?- helper
Thanks for your interest in Juggle Street. Babysitting is a one-off job

needed for just one day while nannying job falls under a recurring job
wherein a helper is needed a few days per week or even on a longer term.
If you join as a helper, you'll be able to connect with your neighbours,

Thanks,
Jessa
or
Thanks for your message.
Babysitting is one-off ad-hoc jobs. Nannying is where the same person

looks after your child on a repeat basis.
Thanks,
Jessa
=========================================================
Hello, I want to look for jobs both where I live and around where I work
(50 km away)- can I make two profiles, one with my work address and one
with my personal address? - helper
It's not actually ideal. We usually ask people to change the address as
they need.
You can actually search for families within 10km from your address.
That'll help you win your first job and get invited to more. You can only
send "Connection Invitations" to parents. The chat feature is only used
once a parent has initiated a conversation in relation to a job. You have
to wait until a family invites you to a job so you can chat with them.
Thanks,
Jessa
=========================================================
VERIFIED INVALID WWCC
helper
Please check your WWCC Details.
We tried verifying your WWCC details however it says that the Working With
Children Check has no record of an RMS verified application by this
person. Please check that you have entered all data correctly. Kindly send
me the actual copy of your WWCC so I can verify it manually on my end.
Please confirm if this is also your correct birth date 15/12/1984 and your
last name on your WWCC is Manrique.
Thanks,
Jessa
or
You have put in "Nurse assistant" wording on the WWCC number section which
is not correct.
Hope this helps.
Thanks,
Jessa
or
person. Please check that you have entered all data correctly.
Kindly check if you have provided us the correct details on your WWCC
certificate.
Thanks,
Jessa
or for SMS
person. Please check that you have entered all data correctly. Kindly send
me the actual copy of your WWCC so I can verify it manually on my end.
Kindly reply to the email we sent to you. Thanks, Juggle Street!
=========================================================
VERIFIED VOLUNTEER TYPE WWCC
NSW
You're WWCC has been verified and it's now on "Valid" status. Just a heads
up, a person with a Volunteer Clearance may work up to 30 consecutive days
on a one off basis in a paid child related role before being required to
hold an Employee Clearance.
This message is from NSW Working With Children Check.
Regards,
Jessa
=========================================================
Verified Expired Victorian WWCC
We have set up a new process for Victorian WWCCs and I have verified yours
and this is what I got:
"Working with Children Check number 0547825A (Volunteer) for Elizabeth Ann
HARRINGTON is no longer current and must not be used to engage in child
related work. Please check with this person to see if they have another
valid application/card number."
Kindly update your WWCC so you can add it on your account. Let me know if
you need anything else.
Thanks,
Jessa
=========================================================
VERIFIED VALID WESTERN AUSTRALIA WWCC
We have set up a new process for Western Australia WWCCs and I have
verified yours and it's now on "Valid/Active" status.
This is what I got:
Card number 2938916 for Falconer is valid on the date of Wednesday, 21

February 2018
By the way, is this a paid or volunteer type WWCC?
Please let me know so I can properly update your WWCC details on your
account.
Many thanks,
Jessa
=========================================================
VERIFIED VALID SOUTH AUSTRALIA DCSI CLEARANCE
I have already sorted it out and it's your surname that we need and it
worked. We have set up a new process for South Australia DCSI CLEARANCE
and I have verified yours and it's now on "Valid/Active" status.
By the way, is this a paid or volunteer type?
account.
Many thanks,
Jessa
=========================================================
VERIFIED VALID VICTORIAN WWCC
We have set up a new process for Victorian WWCCs and I have verified yours
and it's now on "Valid/Active" status.
This is what I got:
Working with Children Check number 1000914A (Employee) for Sophia Ava
VIDOVIC is current. This person may engage in child related work and their
card expires on 12 May 2022.

Thanks,
Jessa
or
I have already sorted it out and it's your surname that we need and it
worked. We have set up a new process for Victorian WWCCs and I have
This is what I got:
Working with Children Check number 0656583A (Employee) for Carla Alejandra
POZO JERIA is current. This person may engage in child related work and
their card expires on 08 Apr 2021.
Thanks,
Jessa
=========================================================
VERIFIED INVALID VICTORIAN WWCC
Please check your WWCC Details. We tried verifying your Victorian WWCC
details however it says that:
"This family name and application/card number combination do not match".
Please check that you have entered all data correctly. Kindly send me the
actual copy of your WWCC so I can verify it manually on my end.
Please confirm if this is also your correct Application/Card number

0076068A and your Family name (Surname) on your WWCC is Barrera.
Thanks,
Jessa
INVALID WWCC
Please check your WWCC Details. We tried verifying your WWCC details
however it is "INVALID".
Is this WWCC number 2766075 a Victorian, NSW or from Queensland WWCC?
Kindly send me the actual copy of your WWCC so I can verify it manually on
my end. Please let me know so I can better assist you.
Regards,
Jessa
=============================================================
VERIFIED VALID QUEENSLAND WWCC
We have set up a new process for Queensland WWCCs and I have verified
yours and it's now on "Valid/Active" status.
This is what I got:
Online Validation Results
1641504/1 is a valid card.
This information was current at 2:45am on 14/11/2017, query submitted

8:18am on 14/11/2017.
account.
Many thanks,
Jessa
or
full name verified
I have already sorted it out and it's your Card Holder's name Sophie
Louise Ahearne that we need and it worked. I have verified yours and it's
now on "Valid/Active" status.
account.
Many thanks,
Jessa
=========================================================
VERIFIED INVALID QUEENSLAND WWCC
We tried verifying your Queensland WWCC details however this is the result
we got:
Online Validation Results:

The card details provided cannot be validated.
This information was current at 2:45am on 18/01/2018, query submitted

5:34pm on 18/01/2018.
Please confirm if this is your correct Blue card details to validate:

* Blue card holder's name (as appears on card): Greer Thomsen
* Card number: 1471721/1

* Card expiry date: 09 March 2019
Thanks,
Jessa
=========================================================
VERIFIED VALID WESTERN AUSTRALIA WWCC
We have set up a new process for Western Australia WWCCs and I have
This is what I got:
Card number 2766075 for Niroula is valid on the date of Monday, 15 January
2018
account.
Many thanks,
Jessa
=========================================================
INVALID WESTERN AUSTRALIA WWCC
We tried verifying your Western Australia WWCC details however it's

"Invalid". This is what I got:
Please check the WWC Card number and surname entered. If you are sure the
information is correct, contact the WWC Screening Unit and quote the WWC
Card number and surname.
Please confirm if this is your correct card details to validate:

* Card number: HFPA
* Surname: HFPA
Thanks,
Jessa
=========================================================
VERIFIED VALID SOUTH AUSTRALIA WWCC
We have set up a new process for South Australia WWCCs and I have verified
yours and it's now on "Valid/Active" status.
This is what I got:
Registered Person:
Kym Marie STORM, 21/08/1981
Child-related screening : CLEARED
Determination Date : 29/06/2015
(Valid for 3 years from the determination date unless revoked by the
screening unit.)
account.
Many thanks,
Jessa
=========================================================
VERIFIED INVALID SOUTH AUSTRALIA WWCC
We tried verifying your South Australia WWCC details however this is what
I got:
The system has returned an inconclusive result. This could be a result of:
1. The individual you have enquired about is not registered or does not
have a valid clearance.
2. A misspelt name, incorrect reference number or incorrect date of
birth is preventing the system from confirming the clearance is valid.
Please confirm if this is your correct details to validate:
First Name
Middle Name
Last Name
Date of Birth
Reference Number
OR
Screening Type
Aged Care Sector Employment Screening
Child-Related Employment Screening
Disability Services Employment Screening
Vulnerable Person-Related Employment Screening
Thanks,
Jessa
=========================================================
What does "waiting for rsvp" mean - carer
RSVP means waiting for the parents' approval to connect with you. So once
they accept it, you'll be then added to their "My Carers" list.
Hope this helps.

Regards,
Jessa
or
What does "waiting for RSVP mean"? And at what point do I start to chat
with invitees or people who have invited me? Thanks - family
RSVP means waiting for the carers' approval to connect with you. So once
they accept it, that helper will be added to your "My Connections" list.
We suggest you continue connecting with suitable carers in your area.

carers youre choosing to invite by those youve connected with. If youve
only connected with suitable carers, this is a fast way to be sure youre
I can also see that you have purchased a 3-month plan, which will be
extremely helpful for you! With this plan, you'll be able to edit and re-
post the job, as well as have unlimited chat with carers so that you find
the right person.
Alternatively, you can go through carers, click on their profile and then
there is a 'chat' button under their profile picture.
Hope this helps.
Regards,
Jessa
=========================================================
what does "waiting for rsvp" mean...am i supposed to do respond - parent
RSVP means waiting for the carers' approval to connect with you. So once
they accept it, they'll be added to your "My Carers" list making it
easier for them to find and invite to a job you post on our website.
Hope this helps.
Regards,
Jessa
=========================================================
What do you mean? withdraw job application - helper
That means you can now withdraw jobs you applied on Juggle Street if you
suddenly became unavailable without getting penalised. Meaning, it won't
count on your canceled jobs as long as it was not yet awarded to you.
Hope this helps.
Regards,
Jessa
=========================================================
Hey just wondering how do I cancel or decline jobs? - helper
If you do have to make other commitments and can no longer do the job
youve applied for which was awarded to you, you should let the parent know
straight away. Then cancel the job on your end in order for her to repost
it and find someone else.
Once a job has been awarded to you and it happens that you won't be
available, you can click "Cancel This Job" button on the bottom of the job
details screen.
Hope this helps.
Thanks,
Jessa
=========================================================
Thanks for the email and asking for my responses. As you know I never had
any issues with carers from juggle street until this last one with
Jillian. I very frequently go to juggle street to get carers when my nanny
is away and have trust in the carers registered.
She was not taking any initiative to bond with the baby , no smile on the
face and baby was not willing to go to her and this is in contrast to my
baby who is super friendly very social and has no stranger anxiety. On one
occasion in the short span of time she put the baby on side and started to
read a book to baby and did not even notice that my baby rolled over from
sitting and was getting upset and eventually my mum had to pick him up. We
did not change our mind and I was very honest with her that the
arrangement is not working. I was not comfortable leaving my 7 month old
baby in her care and also paid for the full hour she was there - although
she was there less than that. I have had carers before and never had this
issue - parent
Many thanks for providing feedback on Jillian. I'm glad you have had some
good experiences with the helpers you've found on Juggle Street. Sorry to
hear it did not work out with Jillian. You were more than fair, paying her
for an hour. I totally understand you used your instincts to establish she
was unsuitable. You can always ask a new helper for a reference/phone
number of another mother they have helped (if they don't have any rating
or reviews yet).
We really appreciate you explaining the situation. If you would like me to

give you a call to discuss this matter further, please let me know.
All the best,

Jessa
=========================================================
Hi, are you able to delete chat conversations from months ago? helper &
family
We don't have the options yet to delete chat messages. I can take this to
our team to discuss.
Regards,
Jessa
=========================================================
auto-renew & $40 charge - auto-message - parents
This is a courtesy reminder to let you know your next Juggle Street
payment is due. In 7 days your credit card will be billed for $40 for the
next 3 months.
If you wish to cancel your Juggle Street plan simply do the following:
1. Log in to your account

2. Go to the Payment section
3. Click the 'Cancel Auto Renew' button
Cancelling your plan will not delete your account and you will remain
visible on Juggle Street. However, please note:
1. You will revert to a PAYG account allowing you to post one-off

babysitting jobs only for $7.50
2. You will not be able to chat online with Juggle Street helpers
unless you have invited them to a one-off babysitting job
3. You can upgrade to a new subscription plan at any time
Happy Juggling!
Jessa
=========================================================
do you have any recommendations on what a helper should be covered for or
if need insurance? - helper
As we're an introductory platform, not an agency, we really don't have

expertise in that area. You would need to do your own research.
Thanks,
Jessa
=========================================================
I prefer not to my address that public. It worked fine without it until
now... I AM RELUCTANT TO GIVE YOU SO MUCH INFORMATION .
AS I DONT KNOW ANYTHING ABOUT YOU ALSO .
I HABE BEEN TOLD TO.BE DISCRETE IN REGARDS TO CERTAIN SITES .
I HOPE YOU UNDERSTSND MY CONCERN .

- helper

Juggle Street a trusted and safe network for all users. That means, your
information is not searchable in Google or in public. It's only seen by
people on the Juggle Street network and only seen by parents who lives
within 10km from your address. You can also read more about how we protect
your private information on this link: www.jugglestreet.com/trust-centre.
We would need your complete address as it will vary the families that you
can search and connect with based on your address that is within 10km
radius from it.
Hope this helps.
Thanks,
Jessa
=========================================================
Hi Jessa, im looking for a nanny in an ongoing capacity. If I subscribe
for 3 months, then find someone, do I need to renew my subscription or can
I just keep using that nanny? - family
with the ones that meet your requirements. If you have an agreement with
that nanny to stay and work for you for a longer duration, then no need
for you to renew after 3-months unless it didn't work out and you needed
to use the website again in finding someone suitable for the job that you
needed.
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Hi, I was wondering how i can change the area and where i can receive jobs
? change address - carer
Are you moving to a new location? If so, you can change your profile
address anytime. You need to change the address in order to see families
in your new location that is within a 10km radius. No worries, as you can
then easily change it back. You won't lose your connections.
Thanks,
Jessa
=========================================================
what is in the welcome package? - helper
With the welcome pack, we sent you a small amount of flyers that you could
use strategically-see if you can work out where the young families live in
your neighbourhood!
one week in between).
Let us know once you get it. Wed love to hear how you go.
Thanks,
Jessa
=========================================================
website is down
We are sorry to hear that . We want to inform you that the website is down
and we are doing our best now to fix it as soon as possible. We will keep
you updated once it got resolved.
Thanks,
Jessa
=========================================================
website issue is fixed
We want to inform you that the website is already up and running. Please
feel free to access your account in our website now.
Thanks,
Jessa
=========================================================
what are the chances of getting hired as a younger babysitter? - helper
We do not have the exact probability rate for that. But, what we want to
inform you is that you can win more jobs by completing your profile and
include all the necessary details that might help the families choose you
to be their helper. The more jobs you will have, the more ratings you will
receive from them. Parents can rely on the ratings that the previous
families gave you, as well as your skills and certificates you included in
your profile. That's why we have these filters so that the family can find
the best helper for the job they posted.
Hope this helps.
Thanks,
Jessa
=========================================================
INCORRECT job posted a babysitting job instead of a recurring job - family
The job you posted is a one-off babysitting job that you needed only on
17th of July.
Since you needed someone for a few days per week, this falls under our
recurring job as it is a more detailed process, often requiring more time
to find the right person (than one-off babysitting jobs).
You can post a job choosing between our pricing categories:
* Post a One-off Babysitting job for $15 (Job post active for 14 days,
Chat with helpers invited to job) or subscribe to Annual Subscription $60
for 12 months which includes Unlimited job posts & Unlimited chat with
helpers & with Insurance included for Subscribers.
* Post a One-off Long term Childminding jobs (Nannying, Before & After
School Care & Au Pair jobs) for $60 per job post (Job post active for 30
days, Chat with helpers invited to job).
* Post a Complete Childminding (Babysitting, Nannying, Before & After

School Care & Au Pair jobs) Annual Subscription $120 for 12 months with
Unlimited job posts , Unlimited chat with helpers & with Insurance
included for Subscribers.
* Post a One-off Home Tutoring job for $30 per job post (Job post active
for 30 days, Chat with helpers invited to job) or subscribe to Annual
Subscription $90 for 12 months with Unlimited job posts, Unlimited chat
with helpers & with Insurance included for Subscribers.
Hope this helps.
Thanks,
Jessa
or
We noticed that you posted a one-off babysitting job however, you actually
need a recurring nanny. You probably havent been successful because the
carers who were displayed during the job post had only opted into one-off
babysitting not nannying.
We recommend you repost the job as a nannying one. If you would like to do
this, we can refund you $15 for the babysitting post.
Please advise how you would like to proceed.

Thank you,
Jessa
=========================================================
recurring job mobile access - family
update 1/3/2018
Recurring Jobs are now fully supported on Mobile effective Wednesday 3 Jan
2018. You can now post and manage both one-off babysitting and recurring
jobs from your mobile phone.
Hope this helps.
Regards,
Jessa
=========================================================
refer helper button for parents- family
This is a new enhancement in our website. It will let you refer the helper
(Jamie O) to any families that you know if you think that she is a great
helper.
Hope this helps.
Thanks,
Jessa
or
Oh ok. Because she has hit 'refer' does that mean she has applied for the
job? I'm not sure where to find out if she's applied for it. thanks -
family
Jamie did not hit the "refer" button. You will be the one to hit "refer"
to refer the helper (Jamie O) to other families. We sent you that
automated SMS since Jamie O applied for the job.
We randomly send that automated SMS to help other families find a helper
through your referral and other families who already posted a job.
=========================================================
mentioned wwcc verified but did not add their details on their account-
helper
PLEASE ENTER YOUR WWCC DETAILS
We noticed that you mentioned on your profile that you have a Working with
Children Check certificate but did not add your WWCC details on your
account.
Hope this helps.
Thanks,
Jessa
or
We noticed that you mentioned on your profile that you have a Blue Card
but did not add it on your account. If you have a Blue card, please enter
your details under "My Certificates" and we will verify it for you either
today or next week. And when they're posting a job they can filter by
carers with valid checks.
or
or for SMS
We noticed that you mentioned on your profile that you have a Working with
Children Check certificate but did not add your WWCC details on your
account. If you have a WWCC, please enter your details under "My
Certificates" and we will verify it for you either today or next week. A
Working With Children Check is optional for carers over 18. We encourage
you to get a WWCC, as some parents do prefer it. And when they're posting
a job they can filter by carers with valid checks. Hope this helps.
Thanks, Juggle Street!
=========================================================
just wondering, we often have the need for someone to do washing as it
piles up high quickly. 4-5 loads at a time. is that something that JS can
help with - parent/family
Juggle Street website is a neighbourhood babysitting network - helping

busy parents find local babysitters. Search, Browse and Hire babysitter
online.
Regarding on that matter, what I suggest is that you may try to find a
carer to babysit your kids and make arrangements about the household works
with them.
Hope this helps.
Thanks,
Jessa
=========================================================
I click on chat and a box pop up happens but i cant do anything in it -
family
I apologize for the inconvenience. One thing you can do is scroll down
with your mouse when it is inside the chat popup, the message box is
there, it is just beneath the visible on your screen probably because the
screen size is a bit small, how big is your screen?
Further to my message earlier today, our technical team have just deployed
an update to the website to better fit with smaller screens, if you close
the browser, open a new one then navigate to the website, the browser will
automatically pull the update.
Please let me know how it goes.
Thanks,
Jessa
=========================================================
families without profile photo/blank
Thanks again for joining Juggle Street! I noticed your profile photo is
blank. Could you please update this as soon as possible. It's our policy
to ensure every member (both helpers and families) have clear profile
images to help create a transparent community.
Many thanks,
Jessa
=========================================================
MANAGER- Also please make note of responding to helpers who get touch with
concerns about parents, as per Catherine Reilly. This type of situation
has nothing to do with us being a young company.
Please use the below example as a response to this type of concern:
Hello Catherine,
Were sorry to hear about your recent babysitting experience. Thank you for
reaching out and letting us know about your concerns. My manager will get
in touch with you shortly to discuss further. In the meantime, you can
rate the parent that hired you for the job.
Please let us know if you need anything else.
Cheers,
Jessa
=========================================================
what are the requirements- carer

nannies. You can still join as a carer even if you're a student. You can
outline your experience in your profile. It's also great to upload a video
to your profile, where you can talk about your babysitting/nannying
experience. If you have a WWCC, you can fill-in your details and mention
other requirements or certificates you have in your profile.
Go ahead and click Join, and you'll be guided through setting up your
profile. Here's a link: http://www.jugglestreet.com/sign-up-v2
Regards,
Jessa
or

nannies. We don't have a specific requirement needed for you to join as a
carer. You can outline your experience in your profile. It's also great to
upload a video to your profile, where you can talk about your
babysitting/nannying experience. If you have a WWCC, you can fill in your
details and mention other requirements or certificates you have in your
profile.
Go ahead and click Join, and you'll be guided through setting up your
profile. Here's a link: http://www.jugglestreet.com/sign-up-v2
Regards,
Jessa
=========================================================
invited parents - sent invitation to connect on behalf of the carer
I have sent invitations to connect to 61 families on your behalf. Please

be reminded that if those families accept your invitation, you'll be added
to their list of carers. Make sure you log in regularly to keep your
profile top of their list.
Also, you can only send "Connection Invitations" to parents. The chat
feature is only used once a parent has initiated a conversation in
relation to a job. You have to wait until a family invites you to a job so
you can chat with them.
Thanks,
Jessa
=========================================================
I am a very busy mum with 2 children school age. I am looking for help in
house keeping skills and a evening baby sitting . Can you help? - family
Juggle Street website is a neighbourhood babysitting network - helping

busy parents find local babysitters. Search, Browse and Hire babysitter
online. You may already know that Juggle Street is a social network, not
an agency. On the network, youll see babysitters and nannies within a 10km
radius of your home address. You will need to create a parent profile
with the ones that meet your requirements. Regarding on the house keeping
tasks, what I suggest is that you may try to find a carer to babysit your
kids and make arrangements about the household works with them.
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Hi guys, I assumed that if you award someone the job it means that they've
taken it. How do I say someone cancelled a job when they didn't show up?
Thanks, Katie.
Hi Shi, No it was the job yesterday awarded to 'Campo Cuello R'. Tried
numerous times to contact her. - family
Sorry to hear that Campo Cuello didn't show up. I glanced on your account
and noticed that the job you awarded to her was already moved to the " Job
History" section as seen in the screen shot:
I also noticed that you have already rated her and gave her a written
review which is already shown on her profile like this:
Since this is a recurring job, once a helper applied to this job and you
have awarded it to her, her mobile number appears on the job page so that
gives you an option to give her a call as well in case she is not replying
to your chat messages.
Regards,
Jessa
=========================================================
guys what i need to complete in my account i dont want to put family pic
on site - family
Thanks again for joining Juggle Street! I noticed your profile photo is
blank. Could you please update this as soon as possible. It's our policy
to ensure every member (both helpers and families) have clear profile
images to help create a transparent community.
children. You could choose one of yourself. And just to reassure you
further, the image you upload is not public on the web. It's only seen by
people on the Juggle Street network.
I hope this helps.
Thanks,
Jessa
=========================================================
Actually I've now figured out the pricing section as a fixed rate. However
can I post the job to more than one person? There are two ladies I'd like
to tender the job too. - family
Just doing a follow-up on this thread. Let me correct that one for you.
Yes, you can only award the job to one helper if it's a babysitting job
that you posted and needed but if you needed someone for a recurring job
for a few days per week or longer term, you will need to post a recurring
job instead and you'll have the option to award the job to multiple
helpers.
Regards,
Jessa
=========================================================
Hi. Am new to your site and looking to place a call out for an au pair. Do
you have any sample ads for similar past successful
Was writing ... successful posts please? - family

Just a heads up, safety, and security is an integral part of making Juggle
Street a trusted and safe network for all users. Parents information and
the job they post on Juggle Street is not searchable in Google. It's only
seen by people on the Juggle Street network and the job they post is only
seen by helpers who are invited to the job they posted.
Hope that helps.
Best,
Jessa
=========================================================
I do not seem to receive notifications when I get messages and it is VERY
frustrating as it has lost me work! Can this be fixed? - helper
I glanced at your account and your SMS notifications for Chat messages is
turned off as seen on the screenshot:
You can turn it on anytime under " Settings" on your account. No worries,
I have turned it on for you and you'll get SMS notifications "Instantly"
for chat messages from parents.
Regards,
Jessa
=========================================================
I just had a question, how long does it take before receiving jobs? -
helper
You have to wait for a parent to invite you to a job. That's why we
recommend you to send them connection invitation so that the parents can
check your profile and invite you to a job if they want to. We also gave
you some suggestions so that the parents can see that you are a qualified
carer and it will help you to win more jobs.
I hope this helps.
Thanks,
Jessa
=========================================================
I would like to post a one-off nanny job, but would like to negotiate a
fixed rate rather than hourly. Is that possible? The job will last a week.
- parent
Since you needed someone for a nannying job, this falls under our
recurring job and we have placed recurring jobs in our membership plans,
as it is a more detailed process, often requiring more time to find the
right person (than one-off jobs).
the age and skill level of the babysitter required. If it's a one-off
babysitting job, you have the option to set a fixed rate but for recurring
jobs, it's set to hourly rate but you can just indicate that the rate you
provided is non-negotiable.
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
I have an issue with your website as a large proportion of nanny
advertised cannot legally work in Australia.. Yes 90% of responders are
from overseas with tourist-only visas. - family
That's really something for the parents to investigate. The helpers on our
network are not employed by Juggle Street, so we can not give out advise
of this nature.
Juggle Street is not a childcare agency, we do not provide caregiver

services ourselves, and we do not provide recommendations about carers on
our platform. Juggle Street is an introductory platform posting
babysitting and nanny jobs introducing parents to local helpers. It is
imperative that parents do their own due diligence and validate
certifications and references provided by carers.
Carers who have done previous jobs on Juggle Street will have ratings and
reviews from other local families. Though we dont vet or screen
babysitters who join our network, we do verify listed WWCCs. You can ask
carers about Police Checks as well as references from other parents. You
can also arrange to talk over the phone or meet face to face before
awarding them a job.
Your information is not searchable in Google. It's only seen by people on

Hope this helps.
Regards,
Jessa
=========================================================
Hey! How do I connect with parents? - helper
Sending connection invitation to parents is very easy. Here's how:
1. You can either search by name or use the "filter" button in the home
page.
2. Once you used the filter option, this page will appear in the left side
of the home page: (you should select "within 90 days of activity" and
either distance within 2.5km, 5km or 10km)
3. Click "Apply" and the family profiles will appear, you can click their
photo so that you can review their account and click "connect" if you want
to send connection invitation to them.
I hope this helps.
Regards,
Jessa
=========================================================
step by step to find a specific helper (Rebecca) in your area- for family
These are the step by step to find a specific helper (Rebecca) in your
area:
1. Click the Juggle Street logo in your account.

2. Enter the name of the helper (Rebecca) you want to find.
3. Select the helper you want to chat or connect. Make sure that she is a
helper, not a family.
4. Once you selected the helper, her profile will appear and you can
either chat with her or to send her a connection invitation.
I hope these steps help.
Regards,
Jessa
=========================================================
Hi, Just wanted to give my feedback on Juggle St. As you can read from my
previous note I've not had a great experience. While the customer service
and has been exceptional I can;t help but feel like I've been conned a
little into joining up with a $60 membership for a service that has little
to no people available that fit my needs. I've since found a fantastic
nanny from placing my own add on facebook. - family
Thanks for getting in touch with your feedback. We certainly don't want
you to feel conned in any way. It does take longer to find a nanny for
recurring roles compared to one-off babysitting, that's why these types of
jobs fall under our subscription plans.
We have placed over 10,000 babysitting and nannying jobs on Juggle Street
since we launched. I'm sorry you weren't successful in finding someone to
suit your needs.
We would be happy to refund you for your payment of $52.49.
We'll be in touch when this has been done.
Kind regards,
Jessa
=========================================================
how do i apply for wwcc? -helper
You can apply for your WWCC using this link:

http://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-
Hope this helps.
Regards,
Jessa
=========================================================
Hi there. I just joined today, how long does it normally take to receive a
response?. - family
Thanks for reaching us! You will receive responses from the carers, most
of the time, within the day or the next 2 days. I checked your account and
noticed that you invited only one carer. Please remember that carers can
only see the job you posted once they were invited to it. That's why we
encourage all the parents here to invite many carers as possible.
Normally, parents invite up to 50 carers for them to get better responses
or more options.
Cheers,
Jessa
=========================================================
Hi I am looking for a carer for my son in the December holidays , he has
special needs , what are the hourly rates and how soon do you need to
book? - family lead
We encourage you to post few weeks before the start date so that you can
find someone properly who fits for the job. We also have several carers
here who have training for special needs. We have the filter options for
that for inviting carers once you posted a job on your account.
You can use this link to sign up:

https://web.jugglestreet.com/signup
Until 1st Aug 2018.

concerns.
Thanks,
Jessa
=========================================================
Perfect Jessa! I'll arrange the WWCC. What is the value of this
certificate? -carer
04. How much does it cost?

A five-year Working With Children Check for paid workers currently costs
$80.
The Working With Children Check is free for volunteers.
Any future increases to the current fee for the Working With Children
Check will reflect CPI increases only.
You can check more information here:
http://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-
children-check/faq
and apply here: http://www.kidsguardian.nsw.gov.au/child-safe-
organisations/working-with-children-check/apply/apply
Hope this helps.
Regards,
Jessa
=========================================================
how old do you have to be to become a carer- carer
Hi,
Thanks for checking out on Juggle Street!
We now accept 15 years old & above to join as a carer on our website. A
guardian approval is needed if you are under 18. If you join as a carer,
you'll be able to connect with your neighbours, and from time to time,
you'll be invited to babysitting, nannying, before-school care, and after-
school care jobs.

Thanks,
Jessa
=========================================================
I have had no luck with the options. Mary was not an option as she our
location was too far and she did not have a car as per my criteria. The
service just isn't working and is wasting valuable time. please cancel my
subscription and refund my money. outside NSW - parent
Just replying to your recent email as well. Here's Mary's mobile number
0402738135. You can try to call her and make arrangements.
By the way, our technical department has refunded the subscription payment
back to your account as requested 2 days ago. Also, we're offering free
access to everyone outside of NSW. So anyone who has signed-up for a
subscription outside of NSW will be refunded.
Hope this helps.
Regards,
Jessa
=========================================================
Hi, I just wanted to confirm that the first job post is free? Is that
correct? - new family
Thanks for joining Juggle Street! I reviewed your profile and noticed that
you signed up and completed your profile yesterday and you also posted
your first job. Juggle Street decided to change our subscription plans and
no longer providing credit (the $7.50) for first time users from NSW
effective on the 21st of September, 2017. As we are having our expansion
to Melbourne and other states and suburbs, the free first job post will be
for them this time.
Until 1st Aug 2018.
I hope you understand this matter as we are a growing and developing

company. Please let us know if you need any help.
Regards,
Jessa
=========================================================
hi it was mentioned you can help find carers to invite... I am hoping for
someone who lives inner west/ south of the harbour (closer better) who has
experience with toddlers, particularly active boys. Prefer a female who is
a non-smoker and can drive. Looking for someone who might be able to do
this as an ongoing commitment, - parent
I understand you need a nanny for your children. I checked your account
and found out that you already posted a job for it. I also noticed that
there are already 2 carers who applied. Were you able to chat with them? I
advise you to chat with them first and see if one of them is the best
carer to hire. If you're still not satisfied, we can help you to invite
more carers on your behalf. Just to let you know, the carers will not see
your job posting unless they got invited to it.
Please let us know how it goes.
Thanks,
Jessa
=========================================================
Hi, I just wanted to confirm that the first job post is free? Is that
correct? - family
Hi, I am trying to post my first job and i saw yesterday that the first
job is free... however, when i entered the details it is asking for $45.
Can you please confirm how i get my first job free please? - family
you signed up and completed your profile yesterday and you also posted
your first job. Juggle Street decided to change our subscription plans and
no longer providing credit (the $7.50) for first-time users from NSW
for them this time.
Until 1st Aug 2018.

Cheers,
Jessa
or
you signed up and completed your profile 29/09/2017. Juggle Street decided
to change our subscription plans and no longer providing credit (the
$7.50) for first-time users from NSW effective on the 21st of September,
2017. As we are having our expansion to Melbourne and other states and
suburbs, the free first job post will be for them this time.
Until 1st Aug 2018.

company. By the way, it's our policy to ensure every member (both helpers
and families) have clear profile images to help create a transparent
community. Could you please update your profile image as soon as possible.
A family photo or photo of your children would best, to give helpers an
idea on who they would be working for.
Cheers,
Jessa
=========================================================
I am looking still for a job but Jessa I am from Melbourne, is there a
problem? - carer
That's fine.
Juggle Street was already launched in Melbourne last September. We already

have carers and families on the network in Melbourne mainly around the
city, Eastern suburbs and the Northern suburbs and our marketing efforts
will ensure there are much more families and carers joining up in the
coming weeks.
Afterward, we suggest you start connecting with families in the "Near Me"
section once you complete your profile. That'll help you win your first
job and get invited to more.
Thanks,
Jessa
=========================================================
COMPLETE YOUR PROFILE - carer
Hope this helps.
Thanks,
Jessa
=========================================================
I pushed the Connect button and those carers are showing up under My
Carers. When I click on their names it says Waiting for RSVP. Do I now
just wait to see if they reply? How will I know if they reply - do I
receive an SMS, email or is there a section on your website for
conversations? Am I meant to post a job in order to get a reply? - family
I am sorry to hear that you are having trouble with that. RSVP means
waiting for the carer to accept the invitation to connect with you that
you sent to them. So once they accept it, you'll be then added to their
"My Families" list. You will not receive any SMS notification about it
since he/she will automatically be added to your "My Carers" list.
I glanced at your account and noticed you're on a "Pay As You Go"

membership. In order for you to get in touch with a carer, you need to
post a job and invite them. To chat with any carers on the network you
just need to have a job in progress, i.e. a recurring job or one-off
babysitting job, you can chat with anyone for either 30 days and 45 days
(recurring jobs) or 14 days (babysitting jobs).
If you needed to post a recurring job, you have to get our "Quarterly or
Annual Plan" $60 for 3 months or $180 for 12 months wherein you can post
unlimited babysitting jobs, post unlimited recurring nannying, before &
after school care jobs and enjoy unlimited chats with babysitters and
nannies.
Hope this helps.
Thanks,
Jessa
=========================================================
deleting accounts process
The process is not automated. Our Technical Department head do it

manually. he generally process these requests on Mondays and Fridays.
Hope this helps.
Thanks,
Jessa
=========================================================
WWCC apply links: - carer
You can apply for the WWCC here (the volunteers type is free) if you're in
NSW: http://www.kidsguardian.nsw.gov.au/working-with-children/working-
with-children-check/apply/apply
This is for Victorian WWCC:

http://www.workingwithchildren.vic.gov.au/home/applications/apply 纊﹫ 秉
=========================================================
hi there, does your service help out with special needs kids & take funds
through NDIS - parent
Are you planning to join as a parent? If so, you can also find carers on
our website who are experienced in taking care of kids with special needs.
Regarding the funds, it's a private arrangement between you and the carer.
It's entirely your decision.
Juggle Street is a platform for carers and families, however, does not get
involved with payment or any insurance. The payment of a helper is done
outside the website - electronically or with cash.
Hope this helps.
Regards,
Jessa
=========================================================
I run a after school learning center, parents often needs help pick up
their kids, please get you staff serves Lidcombe area contact me so I will
leave some of her business card at the from desk. - learning center with
parents need help
Thanks for your interest in Juggle Street!

babysitting and nanny jobs introducing parents to local carers.
Juggle Street is a social network, not an agency. On the network, youll

see babysitters and nannies within a 10km radius of the parents' home
address. They will need to create a parent profile (which is free). They
then are able to review local sitters and connect with the ones that meet
their requirements.
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
delete carer account with high profile
Hi Nicola, this is Amr from the tech team, I have received your request to
delete your account, I just wanted to double check the request with you as
you have a highly rated carer profile, if I delete your account and you
decide to create a new profile, you will lose all of your job history and
family recommendations and you will start from scratch, it might be better
to keep your account hidden in case you need to use it later on, let me
know your preference.
=========================================================
So I was hoping to get some more info on how this works..Ideally, I am
looking for afterschool care for 5 days a week for my 2 girls, who are 6
and 7Are the rates all the same? Is this claimable with the child care
rebate? And are all pricess the same? - parent
Jobs booked through Juggle Street are a private arrangement between the
parent and carer, so therefore the rebate can't be claimed. You will need
to book a recurring job (either Pay As You Go for the post or subscribe to
a plan). You can set the rate you wishes to pay the sitter, depending on
the age and experience of the carers you wishes to invite. The higher
amount you offers the better response you will get.
=========================================================
hi - I can't find the login link on the webpage - lead
I am sorry about that. You can use this link to sign up if you want to
join as a family or a carer, https://web.jugglestreet.com/signup
And here is the link to log in if you already have an account with us,
https://web.jugglestreet.com/login
Let me know if you need further help.
Regards,
Jessa
=========================================================
Hi, I have just joined Juggle street. I was under the impression that the
first job post is free? - parent
you signed up and completed your profile on the 29th of September 2017 and
you also posted your first job. Juggle Street have updated the website and
changed our subscription plans and no longer providing credit (the $7.50)
for first-time users from NSW effective on the 21st of September, 2017. As
we are having our expansion to Melbourne and other states and suburbs, the
free first job post will be for them this time.
Until 1st Aug 2018.
I hope you understand this matter as we are a growing and a developing

Regards,
Jessa
=========================================================
Have you saved the Juggle Street icon to your phone's home screen? YES -
family
That's great! You should find it much quicker to post jobs and manage your
account now that you simply need to tap to launch the website.
Regards,
Jessa
=========================================================
Juggle Street is currently free in your area!!!! QLD
Hi ,I 'm looking for baby siter I fill the form but nobody chat to me I
don't know how can I chat with baby siter please help me thanks. free in
their area - families
Hi I cannot chat to the people that are on my list - families
Sorry to hear about that. I glanced at your account & noticed Juggle
Street is currently free in your area. That means you can post unlimited
one-off babysitting jobs, post unlimited recurring jobs, nanny, before &
after school care and even includes an unlimited chat with Carers &
Families. You will start paying for job posts after 1st May.
To chat with any carers on the network you just need to have a job in
progress, i.e. a recurring job or one-off babysitting job, you can chat
with anyone for either 30 days (recurring jobs) or 14 days (babysitting
jobs).
Hope this helps.
Regards,
Jessa
=========================================================
By the way , Jessa. How can I get a FirstAid certificate ? How is the
process ? What's the 1rst step ? Can I do that online? - carer
Here's some info:

https://www.jugglestreet.com.au/blog/first-aid-safety-courses-for-helpers-
2017-2/
Hope this helps.
Regards,
Jessa
=========================================================
Quick question - I need a one-off after school pickup, which job do i
select? -family
Do you need someone just for one specific date? If so, it falls under our
one-off babysitting job. However, if you needed someone for an After
School care job that is recurring every week, this falls under our
recurring job and we have placed recurring jobs in our membership plans,
as it is a more detailed process, often requiring more time to find the
right person (than one-off jobs).
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Hi, on your site it says the first job is free but looks like Im about to
be charges $15. Can you help? -family
May I know where have you seen this first free job copy? We've updated
the website and no longer offer a first free job.
Juggle Street have updated the website and changed our subscription plans
and no longer providing credit (the $7.50) for first-time users from NSW
for them this time.
Until 1st Aug 2018.
Regards,
Jessa
=========================================================
i have just dropped my phone on weekend in pool so waiting for repairs.
how can i complete online mobile verification without mobile ?? can i use
email??? - family
I am sorry to hear that your phone is broken. Both parents and carers need
to undergo the mobile verification process. You might want to use your
husband's (or any other family member's) phone number instead while you
are waiting for your phone to be fixed.
I hope this helps.
Regards,
Jessa
=========================================================
Melbourne Families
Juggle Street is now free for families outside of NSW to use. Melbourne
families will start paying for job posts after Christmas.
Thanks,
Jessa
=========================================================
Hi there, we are looking for a nanny share arrangement, how is the best
way to facilitate this and find another family to share with? Thanks. -
lead family
Currently, we don't have nanny sharing as job option. Our network allows
you to post one-off babysitting and recurring jobs. You would need to find
another family that you know and one of the families would need to post
the recurring job. We do recognise that it would be a great option to have
on Juggle Street, but we don't currently have the function to implement
this at this stage.
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
CANT ADD child's details to my profile but it isn't letting me save it?
Thanks - family
Let me add your kids details on your account. Just give me all the details
needed:
First Name
Date of Birth (Your child's date of birth is private, only their age is
displayed). I need only the month & year.
Gender
Allergies
Anything else? Every child is special. Tell Babysitters more about your
child.
Regards,
Jessa
=========================================================
Is there a way to extend the km radius out further than 10kms as I am
willing to travel up to 40kms? - carer
Also, how can I increase the distance I am willing to travel for a job
beyond 10kms?- carer

main motive behind increasing the radius. As of the moment, the distance
is up to 10km from your address as we want to keep it local and still
within the neighborhood.
I'll raise this suggestion to our team for discussion.
Hope this helps.
Regards,
Jessa
=========================================================
Hi, can you tell me what the 'Accept' or 'Reject' is on the INVITATIONS
page? - family
making those people easy to find when you post a job. You can either "
Accept or Reject" their invitation to connect to you. If you accept their
invitation to connect, they'll be added to your "My Carers" list. When
you go to post a job, you can filter the carers youre choosing to invite
by those youve connected with. If youve only connected with suitable
carers, this is a fast way to be sure youre inviting the right people.
Hope this helps,
Regards,
Jessa
=========================================================
Review for the carer- email for the parent
We contacted you because we just want to confirm if the review you gave on
the 29th of August, 2017 was really specifically for the carer named
Sophie A?
Here is her profile so that you can remember her:
We just have to make sure because the job was done on the 29th of June,
2017 and you gave the review after 2 months.
Please help us to isolate this matter. Your response will be a great help
to the team.
Thanks,
Jessa
reply from manager
Thank you for getting back to us on this matter and apologies for
bothering you with this.
All the best,

Justine
=========================================================
unfair review/rating from parent- carer
I am sorry to hear that. No worries, our team will further investigate
this matter and we will get back in touch with you as soon as possible.
I already sent an email to her and just waiting for her reply. I will
inform you once we're done with our investigation. Thank you for letting
us know about this kind of concern.
Please let us know if you need further assistance.
Regards,
Jessa
reply from the manager
Just following up on your conversation with Jessa in relation to your

review from Natalie. It is imperative that all participants on Juggle
Street keep their mobile numbers up-to-date as this is how carers and
parents communicate.
As this parent could not get in touch with you, it meant she was not
notified that you would not be turning up. We therefore can't retract the
review.
If you were no longer able to do the job, you needed to cancel it on your
end, so that she would be notified and could've invited another carer.
I know it is extremely disappointing to receive a negative review, however

I hope you understand why we have to have this system in place.
Justine
=========================================================
Do I have to change my address each time I go somewhere? Why cant I add
multiple addresses or favourite locations that I visit and stay ? - parent
Yes, you need to change the address in order to see sitters in the area
where you will visit & stay. No worries, as you can then easily change it
back. You won't lose your connections. You can change your profile address
anytime and then change it back.
We keep it this way so everything is in order and you can only find
specific carers within 10km from the address where you are currently
staying. One account, one address.
Thanks,
Jessa
=========================================================
Name is just initials - carer/parent
Can you please change your profile name? For security purposes and
transparency between Juggle Street and the parents. No worries, carers
will only see your initials even you post your full name on your account.
Thanks,
Jessa
=========================================================
As I am seventeen I don't think I require a working with children check.
However, I am 18 soon, so I will apply for one then. (carer below 18)
A Working With Children Check is optional for carers over 18 but we still
encourage you to get a WWCC, as some parents do prefer it. And when
they're posting a job they can filter by carers with valid checks. You can
apply for the WWCC here (the volunteers type is free):
Hope this helps.
Regards,
Jessa
=========================================================
Hi guys, just wondering is there one of these in Perth or something
similar? - family
People can sign up anywhere, but we are predominantly in Sydney &

Melbourne. Juggle Street is free for everyone to use outside of NSW. May I
have the post code in the area where you're planning to move or stay? I'll
check how many families and carers are already signed up in that area.
Please let me know your feedback so I can better assist you.

=========================================================
is this a website for 14 years to find babysitting jobs - carer
Hi, do I have to be 18 years old to sign up to babysit? - carer
young carers
HOW YOUNG...
Thanks for checking out Juggle Street! We accept young Carers aged 15 to
17 yrs which needs to have their profile approved by a parent or guardian.
Hope this helps.
Regards,
Jessa
or
The minimum age to join Juggle Street in New Zealand is 14 which needs to
have their profile approved by a parent or guardian.
You can use this link to signup:

https://web.jugglestreet.co.nz/signup
Hope this helps.
Regards,
Jessa
=========================================================
Hello no response any people. No job - carer
It can sometimes take a few days to receive your first job post. In the
time being just keep being active on the site, and make sure your profile
is as detailed as possible. You can also connect to more people, if you
wish.
Regards,
Jessa
=========================================================
carer claiming that low pay is not approved by government.
I can understand the different payment for different kind of jobs but 15$
is under the legal minimum wage per hour. So with that you allows illegal
payment for the jobs. Do you know that? I think you should fix the minimum
Even to protect yourself because I suppose it's important. Just think
about it and get informations from the government website about it please.
I never accept that kind of jobs anyway because it's unacceptable.
- carer
We have carers on the network who are happy to accept $15 and sometimes
under this. Carers do not have to accept rates they are not happy with.
We have the option for Carers to decline jobs and let the parents know
that the rates are too low. We also have parents that sometimes offer $30
per hour. This is really a private arrangement between the carers and the
parents and we have had legal advice that this is all above board.
=========================================================
Hi do families just call you when they need babysitting and do they pay
you in cash? - carers
Thanks for your interest in Juggle Street. If you join as a carer, you'll
be able to connect with your neighbours, and from time to time, you'll be
invited to babysitting, nannying, before-school care, and after-school
care jobs.
Once you're done with your profile, you can only send "Connection
Invitations" to parents. The chat feature is only used once a parent has
initiated a conversation in relation to a job. You have to wait until a
family invites you to a job so you can chat with them. Juggle Street is a
platform for carers and families, however, does not get involved with
payment or any insurance. The payment of a carer is done outside the
website - electronically or with cash.
Thanks,
Jessa
=========================================================
Hi there Im trying to post an ad for a nanny to do school drop off and
pick up for 4 weeks on Tuesdays Thursdays and fridays . So basically
looking for someone from 8:30 to 9:30 am and 3-4pm
- free area for parent no job yet
Since you needed someone for an After School care job that is recurring
every week, this falls under our recurring job and we have placed
recurring jobs in our membership plans, as it is a more detailed process,
often requiring more time to find the right person (than one-off jobs).
Juggle Street is currently free in your area. That means you can post
unlimited one-off babysitting jobs, post unlimited recurring jobs, nanny,
before & after school care and even includes an unlimited chat with Carers
& Families. Adelaide families will continue to be free until 1st June.
To chat with any carers on the network you just need to have a job in
jobs).
Hope this helps.
Regards,
Jessa
or
Hi Guys I am looking for a nanny for a three month situation so why do I
have to sign up for 45 dollars as if I pock one I can use the same one for
3 months. Is there any other listing price? - family
Since you needed someone for 3 months, this falls under our recurring job
and we have placed recurring jobs in our membership plans or you can pay
for a one-off recurring job post of $45, as it is a more detailed process,
often requiring more time to find the right person (than babysitting
jobs).
Until 1st Aug 2018.
Regards,
Jessa
=========================================================
how much does it cost - existing parent
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Hi, I have a nursing degree, with postgraduate qualifications in the
Intensive care unit. I undertake regular adult and paediatric basic and
advanced life support through my Nursing but dont have a certificate. Is
it possible to verify my current Nursing registration through the
Australian Health Practirioner Regulation Agency in lieu of a first aid
certificate? Thanks! - carer
Juggle Street is not a childcare agency and we do not provide caregiver

babysitting and nanny jobs introducing parents to local carers. We don't
have the information on how you can check or verify your nursing
registration. Kindly cooperate to Australian Health Practitioner
Regulation Agency for that one.
We only verify WWCC. If you have a WWCC, please enter your details under
"My Certificates" and we will verify it for you either today or next week.
A Working With Children Check is optional for carers over 18. We encourage
you to get a WWCC, as some parents do prefer it. And when they're posting
a job they can filter by carers with valid checks.
Hope this helps.
Thanks,
Jessa
=========================================================
Are you in Sydney - lead
Thanks for reaching us! Juggle Street is based on Sydney, though we are
also active in Melbourne regions:
(send screenshot of regions)
I hope this helps.
Regards,
Jessa
=========================================================
How can I get a FirstAid certificate ? How is the process ?What's the 1rst
step ? Can I do that online? -carer
Here's some info:

https://www.jugglestreet.com.au/blog/first-aid-safety-courses-for-helpers-
2017-2/
Hope this helps.
Regards,
Jessa
=========================================================
Hi I am looking for a live-in nanny so was trying to see how this site
works - parent

Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
SPECIAL PROMO - parents
Until 1st Aug 2018.
Thanks,
Jessa
=========================================================
Hey guys, I am a teacher and have VIT registration which serves as my
WWCC. Is it possible this could be reflected on my profile? - carer
Carer who are registered teachers & are exempted in getting Police Checks
& WWCC
Thanks for getting in touch. You should definitely write about your
teaching experience in your profile. We are looking into adding a
verification of Police check, so that parents can search for carers with
this check.
Our team is in the process of discussing how we add this verification to
Juggle Street. In the meantime, please outline that you're a registered
teacher in your profile.
Once we work out how to add this to the certificates section of carers'
profiles, we'll be in touch!
Many thanks,
Jessa
=========================================================
auto-renew monthly subscription family $15
I glanced at your account and noticed you're on a monthly subscription

($15.00 monthly) which is on auto-renew and could be turned off at any
time in the payment section of your account. I have turned off the auto-
renew for you as seen on the screenshot:
You'll be on a Pay-As-You-Go plan after this. Your current subscription

will expire on Mon 25 Dec 2017.
Regards,
Jessa
=========================================================
new family update - lead
Until 1st Aug 2018.

Regards,
Jessa
=========================================================
PAYG UPDATE Wed 3/01
Please note that PAYG recurring jobs are now restricted to the initial 30
days and cant be extended, 30 day extensions are now available as part of
subscriptions only, a special upgrade offer will be offered for PAYG
recurring job customers in the coming weeks.
=========================================================
Hi I can't log into my account and it's saying my email address isn't
recognized? - lead
Sorry to hear about that. In order for me to better assist you, kindly
givfe me the email address & mobile number you used to join our website so
I can check it on my end.
Regards,
Jessa
=========================================================
Hi Jessa,I have one question regarding whether the carers on your site are
'registered child care workers'? I will to need to be able to get the
Child Care Benefit if I use a nanny. - parent
The jobs that take place on Juggle Street are a private arrangement
between the carers and families. We are not an agency and carers are paid
in cash. Claiming the Childcare Benefit would not be an option.
Regards,
Jessa
=========================================================
Iphone user to save home screen
If you're an iPhone user, from jugglestreet.com on your phones web-

browser, tap the icon in the navigation footer that looks like a box with
an upward arrow coming out of it (it's the middle icon). Like this:
Click that icon then choose option "Add to Home Screen". Then all set.
Hope this helps.

Regards,
Jessa
=========================================================
tech issue
Users shouldn't be required to refresh the page to accomplish any task,

these type of issues are bugs that should be reported to the development
team to be addressed.
=========================================================
I received a text saying that 4 carers wish to connect. how do I know who
they are. do I accept? and what am I accepting the connection? - family
I've glanced at your account - you may be aware that a few babysitters
invited you to connect with them. You currently have 5 invitations in your
account. If a carer sends you an invitation to connect, they are letting
you know that they are interested in babysitting for your family. You can
accept their invitation, or press Hide if they are unsuitable. You can
view and edit your list of carers at any time, just choose "My Carers"
from the left menu.
find when you post a job. You can either " Accept or Reject" their
invitation to connect to you. If you accept their invitation to connect,
they'll be added to your "My Carers" list. When you go to post a job, you
can filter the carers youre choosing to invite by those youve connected
with. If youve only connected with suitable carers, this is a fast way to
be sure youre inviting the right people.
I hope this helps
Thanks,
Jessa
=========================================================
What is the success rate of people finding work? - carer
We don't have that accurate information. It is still up to the carers' end

on how they can get someone hire them. We recommend you to complete your
profile so that when parents use the filters to find someone, your account
will appear and you'll get invited to the job they will post. It will also
depends on your response with the parents job invitation. As well as the
parents' preferences.
I hope this helps
Thanks,
Jessa
=========================================================
I just put through my wwc number -carer
That's great! It is already in our pending verification bucket. We will

update you once it is already validated :)
Thanks,
Jessa
=========================================================
CHAT ISSUES PARENTS & CARERS
Thank you for contacting us, apologies for the inconvenience, we are aware
of an infrastructure issue that is affecting the messaging features, we
are working to resolve the issue as soon as possible and will update you
accordingly.
** issue resolved
Our technical department have resolved the issues. Chat is currently

working across desktop and mobile.
Let us know how is it going.
Thanks,
Jessa
=========================================================
Hi am looking for a live in nanny/carer to live with me and look after my
boys (pick up mainly and occasional nights when i have to work) I only
have my boys every second week (sunday to sunday) -family
In relation to your need for an live-in nannies, our network is set-up for
parents to book one-off babysitting jobs and recurring nannying jobs. At
present we are not set-up for parents to post out requests for live-in
nannies. We do have Au Pairs/live-in nannies on the network, some who
currently live with families, and are open to one-off babysitting work,
and some who's interested in Au pair works. Since you're on a membership
plan, you have the ability to connect and chat with any carers you wish to
speak with. You could look through the profiles of carers in your area and
ask if they're interested in Au Pair work.
Also, I suggest you post a job and invite suitable carers in order to find
one. Once you have invited carers based on your preference, you can then
get in touch with them and try to make arrangements. I advise you to
invite more carers on the job you'll post. Normally, a parent here would
the job.
Hope this helps.
Thanks,
Jessa
=========================================================
Hey I was just wondering Im going to meet a family tonight and the lady
wants to take a copy of my learners drivers license is that allowed? -
carer
You can decided whether you're comfortable with this. The parent is
probably just being cautious to make sure the person is who she says she
is.
=========================================================
Important Information
This recurring job post will be active for 30 days, during this time you
will be able to chat online with invited carers. If you dont find the
right person right away you can invite more carers to apply, change the
job details and re-post the job. Remember, when a carer applies for your
job they will be waiting to hear from you!
=========================================================
Hi, is there anyway I can contact carers without being a member? How do I
see the carers available after doing the search in my area? Thank you. -
lead family
10km radius of your home address.
In order for you to get in touch with a carer, you have to create a parent
profile (which is free). Then, you need to post a job and invite them. To
chat with any carers on the network you just need to have a job in
jobs). You'll then be able to review local sitters and connect with the
ones that meet your requirements.
Until 1st Aug 2018.
You can use this link to sign up:

https://web.jugglestreet.com.au/signup
Hope this helps.
Thanks,
Jessa
=========================================================
Hi there. If I want to upgrade my membership to 3 month - if I want to
cancel it, is there any refund, proportionated on remaining time? - family
If you sign up for a 3-month subscription it'll be on auto-renew, which

could be turned off at any time in the payment section of your account.
This plan will be extremely helpful for you! With the subscription plan,
you can post unlimited babysitting jobs, post unlimited recurring
nannying, before & after school care jobs and enjoy unlimited chats with
babysitters and nannies.
Refund is not possible unless necessary on a case to case basis.
Hope this helps.
Regards,
Jessa
=========================================================
I don't understand what I am supposed to do. Are the invitations from
people interested in the job or are they just from people in my area who
fit my criteria? - family
I've glanced at your account - you may be aware that a few babysitters
invited you to connect with them. You currently have 43 invitations in
your account. If a carer sends you an invitation to connect, they are
letting you know that they are interested in babysitting for your family
but it doesn't mean that they have already seen the job ad you posted on
your account or they're applying for it. Please be advised that the job
you posted isn't available in public & only carers who are invited to that
specific job can only see the job ad & its details.
You can accept those carers invitation, or press Hide if they are
unsuitable. You can view and edit your list of carers at any time, just
choose "My Connections". Once you accept their invitation they'll be added
to your "My Connections" list which makes it easier for them to get
invited to the job as they're already on your list.
or more carers in order for them to find someone suitable for the job.
Regards,
Jessa
=========================================================
Please see your Shortlist of carers meeting your job criteria. Please note
increasing your radius from 5Km to 10Km and removing WWCC will add a
further 67 potential carers.
=========================================================
is this centrelink approved, i mean do parents get rebate on care - family

our platform. We're a registered company and our ABN is Juggle Street Pty
Ltd ABN 80 600 449 938 . You can also check this link for further
information:
https://www.jugglestreet.com.au/terms-and-conditions/
Jobs booked through Juggle Street are a private arrangement between the
parent and carer, so therefore the rebate can't be claimed. You can set
the rate you wishes to pay the sitter once you post a job, depending on
the age and experience of the carers you wishes to invite. The higher
amount you offers the better response you will get. You will need to
create a parent profile (which is free). You'll then be able to review
local sitters and connect with the ones that meet your requirements.
Hope this helps.
Regards,
Jessa
=========================================================
For SMS carers unseen job invites from Mili Berera

=========================================================
Im 16, can I join? And is it free? Ive never babysat before. Do I have to
have experience? - CARER
Thanks for getting in touch. It doesn't sound like you have any
babysitting experience yet. Perhaps you could offer to look after a
younger family member or friends of the family to get some experience
under your belt, before joining. Please let me know if you have any other
questions.
Thanks,
Jessa
=========================================================
NEW UPDATE - 24 April 2018
Please advise we'll be adding Au Pairs to our Job Occasions in the coming
weeks.
=========================================================
Hi there, do Juggle Street arrange for live in nannies? Or just casual
care? AU PAIR PROJECT - family
At the moment our job types are one-off babysitting, nannying, recurring
nannying and before & after school care. We have launched Au Pair & Home
tutoring jobs available now.
At present we do not have a Demi Pair job type. Our Au Pair job post
allows you to select a minimum of 10 hours of work per week and a minimum
of $100 pocket money per week. We are looking to add a new job type in
the near future that allows families to post a Childcare for Room & Board
job type, where no money is exchanged.
Hope this helps.
Thanks,
Jessa
=========================================================
It would be beneficial to block any requests during which youve already
booked yourself!! Or to make your bookings (time and dates) available for
parents to see so they know why you didnt take the job :) - carer
We appreciate your feedback. The reason why we don't have that feature
because carers schedule are not fixed. Instead, the website lets you
decide which kinds of jobs you're interested in and you can decide whether
to accept it or not depending if you're available to do that job.
Carers can opt-in to receive invitations to nanny jobs (generally taking

place during the day), babysitting jobs (generally occurring in the
evenings and on weekends), and before & after school care jobs.
Every time you receive a job invitation, you'll always be asked whether
you're available first and you can then choose to apply or not. If you do
have to make other commitments and can no longer do the job youve applied
for, you should let the parent know straight away.
Hope this helps.
Thanks,
Jessa
=========================================================
MENTIONED BUSINESS ON PROFILE
We noticed you mentioned your Day Care business in your profile

description, which is not allowed. This goes against how our platforms
works. Could you please remove it.
=========================================================
REBUTTAL FOR RATES- CARERS
Carers can decline jobs and state the price is too low. We have carers on
the network who are happy to work for $15 per hour if the job requirements
suits them. They have the flexibility to accept jobs for $15 - $30
depending on their needs.
=========================================================
MOBILE ONLY - CARERS ACCESS
The reason Juggle Street is only available to carers on mobile, is because
job invitations are received via SMS in real time. If we had carers only
using our platform on desktop they wouldn't be able to receive job
invitations and wouldn't be able to respond immediately, In many cases
jobs are awarded to carers who are quick to respond to invitations. Our
busy families are keen to get their jobs confirmed promptly, so therefore
we have designed a platform that functions on demand in real-time.
If you need any assistance with anything please don't hesitate to contact
me.
Regards,
Jessa
=========================================================
How long till the tutoring options are offered to parents?- carer
We need to build up the tutor base for a month or so and then parents will
be able to post jobs. We'll keep you posted.
=========================================================
Could you suggest a first aid cert training? I need to update mine.- CARER
We dont make recommendations. It would depend on where the carer lives and
what age group theyre looking after. There are lots of options online you
can check.
Hope this helps.
Thanks,
Jessa
=========================================================
NO SHOW CARERS-parents
We are terribly sorry to hear that Grace did not turn up for your job. It
doesn't happen very often, but when it does it's extremely annoying and
stressful. I can see you rated her, which is great, as it will deter other
parents from using her.
I hope your upcoming babysitting job goes well. Please let me know if
there's anything we can do to help in the future.
All the best,

Jessa
or
Thanks for getting in touch. I'm terribly sorry to hear that Liv W was a
no-show. We will refund you $10 for the job post. This doesn't happen
very often, but when it does, it's extremely annoying and stressful.
We hope that you try Juggle Street again. Next time, when you award the
carer, you can use chat the day before or morning of the job to confirm
the details. If the carer cancels the job officially, you're
automatically refunded and can re-post the job out. As Liv didn't
officially cancel, you can rate & review her. You can rate her 1 star and
state that she was a no-show. This will deter other parents from using
her.
Once again, we apologise for the inconvenience caused. Please let me know
if you have any questions.
All the best,

Jessa
=========================================================
I have another question I have a family I have sat for before and they
would like to add a reference on this site how do I do that or allow them
to do that? families not from juggle street- CARERS
You could say "References on request". Or copy and paste the reference
into your profile and say "Full reference details on request"
Hope this helps.
?
All best,
?Jessa
=========================================================
yes very interested in helping tutor children prep to grade 2 -CARER
We are delighted that your would like to do home tutoring on Juggle

Street. Could you please update your profile... select Home Tutoring and
fill in your experience. This means that your profile will be shown to
parents looking for tutors and they will be able to see if you match their
needs.
Thanks,
Jessa
=========================================================
Were noticing that they have opted in for the job type but havent filled
in their experience:- CARER
HOME TUTORS
We have noticed that you have opted-in to Home Tutoring, which is great!
Could you please use this link to complete your relevant experience:
https://m.jugglestreet.com/#/account/tutoring-preferences
These details will then be displayed on your profile and will help parents
find home tutors with the experience they require.
Many thanks,
Jessa
=========================================================
We had a nanny working for us which we found using Juggle Street. She
suddenly resigned and has not returned the keys to our home and the
electronic access cards for security. She won't return my text messages or
phone calls. Not sure what to do from here? - PARENT
Were sorry to hear about your recent nanny experience. Thank you for
reaching out and letting us know about your situation and this is
alarming. I have raised your concern to my manager & she will get back to
you on her return.
Regards,
Jessa
IF ASSIGNED TO JUSTINE & she's away
Justine is away and will get back to you on her return.
Regards,
Jessa
or
Please bear with us. Justine is off today and she will get back to you
once she's back.
Regards,
Jessa
=========================================================
we recommend you invite more carers
We recommend you invite more carers
=========================================================
Jessabelle Roquero
Skype ID: Jessa Roquero

Skype Name: live:jessabelle_8
Email: jessa.roquero30@gmail.com
Phone: 995-4682806
Skype Number: 볓乵
Check out my FB:

https://www.facebook.com/jessa.roquero
=========================================================
JUGGLE STREET ADDRESS

Level 2/11-31 York St, Sydney NSW 2000, Australia
Customer Service Contractor
Freelance
jessabelle@jugglestreet.com
jessa.roquero30@gmail.com
Jessabelle Yucaran Roquero
09954682806
7964169
15 Harvard Street Barangay Socorro Quezon City
650000
02 8001 6263
3406875195
Jessabelle Roquero
50000
=========================================================
Currently, the website is down & I can't access your account to check it
on my end. No worries, rest assured we'll be back & running shortly.
I'll get back to you about this.
Thanks,
Jessa
Apologies! Our tech team is currently working to get the site back up and
running. It won't be long.
Thanks,
Jessa
or
Apologies! Currently, the website is down. No worries, rest assured we'll

be back & running shortly.
I'll get back to you about this.
The website is now up & running fine. You can now try to access our
website again.
Let me know how it goes.
Thanks,
Jessa
=========================================================
Form of Identification for parents. I feel Juggle Street needs to protect
itself, and our local kids, by enforcing parents to complete the proper
screening process. The Mum got lucky that I am a good person, but I fear
one day her trusting manner and luck will run out. - CARER
Thanks for getting in touch to explain your recent situation with the job
you did for Melina. We encourage all parents to do their own due
diligence and this is usually taken very seriously. We often see parents
arrange to meet-up first, ask for references and/or chat over the phone
(especially when picking up children from school and driving them to
activities).
We will definitely look into further measurements/communication to ensure

parents complete relevant screenings.
Thank you for raising your concerns with us.
All the best,

Jessa
=========================================================
I accidentally deleted/canceled a job can i take it back?- carer
Sorry to hear about that. Once you canceled, withdraw or declined a job
invitation you can no longer take it back or re-apply to it again, unless
that parent edited the job, re-posted it & she have re-invited you to that
job, then you can re-apply.
Hope this helps.
Thanks,
Jessa
=========================================================
SYSTEM GLITCH-can't access accounts on BigFoot
We're currently experience some system glitch. I'll get back to you once
it is resolved so I can access your account and address your concerns.
?
Regards,
?Jessa
=========================================================
Hello :). I'm having so many issues trying to join... After finally
getting the site to accept my DOB I was then asked to switch to my mobile.
Where/how do I create my profile though? - CARER
Hi there!
Sorry to hear about that. Kindly enter a different date of birth & I'll
just update it later on once you have created a profile.
Let me know how it goes.
Thanks,
Jessa
=========================================================
I have to say that I have been quite disappointed with your site as the
potential nannies that I connected with, who I asked to come for an
interview, never turned up. - FAMILY
We are terribly sorry to hear that those carers who were scheduled for a
face-to-face interview did not show-up. It doesn't happen very often, but
when it does it's extremely annoying and stressful.
If you dont find the right person right away you can still invite more
carers to apply, change the job details and re-post the job. Remember,
when a carer applies for your job they will be waiting to hear from you!
=========================================================
how to change card details - FAMILY
In order for you to change/update your card details on your account, just
log into your account using a desktop/laptop for better access. Then go to
PAYMENTS section on your account & you'll be directed to this page:
just click that, ADD NEW CARD button to add new card details.
Hope this helps.
Thanks,
Jessa
=========================================================
Hi there - I need a little guidance here. I advertised for a Nanny for
some after school care & holiday work for 6 weeks starting next week.
Camila advised she was available, we met with her & I awarded her the job.
Today after I texted her to check were all good for next week she has now
taken another position that allows her more days. To say I am annoyed is
an understatement. I thought if I awarded a job then that was confirmed
but obviously not. So I require a refund as this job has not been awarded
and I think I need to investigate another service as I need reliable
people - FAMILY
Thanks for getting in touch. We're terribly sorry to hear that Camilla
did a last-minute cancellation. We will refund you $45 for the job post.
This doesn't happen very often, but when it does, it's extremely annoying
and stressful.
Upon checking, I noticed you have posted a new After School Care job and
have invited few carers. We want to help you find a suitable carer for the
job you posted, so therefore recommend that you invite more carers. We
see better results when parents invite at least 30-50 or even more carers
to a job. This will significantly increase your chances of finding a
suitable person.
criteria you're looking for a carer so I can assist you.
By the way, in the future, when you award the carer, you can chat the
carer a day before or morning of the job to confirm the details. If the
carer cancels the job officially, you're automatically refunded and can
re-post the job out. If a carer didn't officially cancel, you can rate &
review her. You can rate her 1 star and state that she was a no-
show/cancelled last-minute. This will deter other parents from using her.
I also noticed you're now subscribed to a 3-month plan which will be very
helpful for you as this includes unlimited job postings and unlimited chat
to carers within the network.
Once again, we apologise for the inconvenience caused. Please let me know
if you have any questions.
All the best,

Jessa
=========================================================
Im having an issue with the photo upload - CARER
No worries, I have sorted it out for you & it was just cropping your photo
to complete it. Your account is now 100% complete & approved as seen here:
Please take some time now to fill out a few more details before you start
connecting with neighbours.
Hope this helps.
Thanks,
Jessa
=========================================================
NO SHOW-carer
Hi undefined,
We can see that you have been a no-show on three occasions over the past
few months. We will therefore need to remove you from our network.
Juggle Street was created to help families manage their busy lives and
having carers simply not turn up with absolutely no notice goes against
our brand.
We wish you all the best.
Jessa
=========================================================
Hey what is Au Pairs? - carer
Could you please explain What is AU pair? - Carer
It's more-off like a "Live-in" nanny. Au Pairs will take care of children
and do some duties related to childcare. In exchange for being part of the
family, Au Pair will take care of the children. He/she will assist as well
the family with some daily tasks related to childcare.
Hope this helps.
Regards,
Jessa
or
What is an Au pair - PARENT
If you're looking for an Au pair, it's more-off like a "Live-in" nanny. Au

Pairs will take care of children and do some duties related to childcare.
In exchange for being part of the family wherein accommodation is included
depending on your arrangements with the helper, Au Pair will take care of
the children. He/she will assist as well the family with some daily tasks
related to childcare.
=========================================================
Hi hi I am a language tutor and just joined jugglestreet but I think I
mistakenly joined as a carer ... how can I change this carer/tutors
It's correct to join as a carer and then just choose Home Tutoring as your
job preference.
However, I noticed that the account you created was a family/parent

account looking for carers/tutors.
We will need to close your parent account first, as you can only have one
account type per device, and your family account is linked to your mobile
number. Would you like us to delete your account so you can re-join as a
helper?
Let me know so I can assist you.
Regards,
Jessa
or
job preference. Once you have opted-in to Home Tutoring, which is great!
Please make sure to complete your relevant experience and you can use this
link
https://m.jugglestreet.com/#/account/tutoring-preferences
These details will then be displayed on your profile and will help parents
find home tutors with the experience they require.
Regards,
Jessa
or
Juggle Street is an introductory platform posting babysitting and nanny

jobs introducing parents to local carers and now we're adding Home
tutoring jobs as part of our service.
You can now join as a carer and opt in to home tutoring and be invited to
tutoring jobs.
Hope this helps.
All best,
Jessa
or
job preference. Once you have opted-in to Home Tutoring, which is great!
Please make sure to complete your relevant experience and these details
will then be displayed on your profile and will help parents find home
tutors with the experience they require.
Hope this helps.
Regards,
Jessa
=========================================================
COMPLETED PROFILE FOR THEM FAMILY/PARENT
Thanks for your reply. All good. I have successfully uploaded your photo
as seen on the photo above.
Congratulations Caroline, you're now part of the Juggle St community! Your

account is now 100% complete and approved.
You can now build a list of favourites. Just use filters to search and
Connect with carers that meet your requirements. You can post jobs on
demand. Set the date & time, set the price, select your carers then post
the job!
Parents set the price they are willing to pay for each job. Carers decide
if the job is worth it and apply or decline. Hourly rates posted and
accepted average $10 to $30 p/hr. Carers get paid in cash by the family at
the end of each job.
All best,
Jessa
=========================================================
I havent had any jobs yet but before I do, whats the process for getting
paid?? - CARER
On Juggle Street, parents set the rate theyre willing to pay and you
should see it when you receive a job invitation from them. Typically we
see parents offer between $15-28 sometimes $30 per hour, and we believe
the carers invited. Normally, for younger carers, the rate is on the lower
end of the scale.
When you get an invitation for a job, you get to decide whether you accept
it or not.
The payment of a carer is done outside the website - electronically or

with cash. Carers get paid in cash by the family at the end of each job.

All best,
Jessa
=========================================================
I'm not a home tutor - I don't go to student's homes, they come to me. So
I think this is the wrong platform for me- CARER
You can make arrangements with the parent about that. Once you have opted-
in to Home Tutoring, which is great! Please make sure to complete your
relevant experience and these details will then be displayed on your
profile and will help parents find home tutors with the experience they
require.
The arrangement will still be between you and the parent. You can give it
a try and see how it goes.
=========================================================
OFFERING ONLINE TUTORING SERVICE ONLY NOT HOME TUTORING AND NOT IN
AUSTRALIA - CARER/LEAD
Online tutoring services is an interesting idea that we might explore down

the line, at this stage we only offer home tutoring, helpers must have an
Australian phone number for verification (and notification) purposes and
an address for the platform to figure out their distance from parents.
Hope this helps.
Regards,
Jessa
=========================================================
Are you in Melbourne as well- LEAD
Hi there!
Juggle Street offers service in Sydney, Melbourne,, Brisbane, Perth &

Adelaide. We already have carers and families on the network in Melbourne
mainly around the city, Eastern suburbs and the Northern suburbs and also
in Brisbane. We would love you to join up! We already offer service into
Perth & Adelaide started last March,and we had a marketing campaign to
attract more families. Our marketing efforts will ensure there are many
more families and carers joining up in the coming weeks.
Are you planning to join as a helper or a parent? You can use this link to
sign up, https://web.jugglestreet.com/signup
I hope this helps.
Thanks,
Jessa
=========================================================
When I updated the job this page (below) had reset - i.e all the
information about who had already viewed and applied for the job was gone.
It is now populated with the people who have applied and viewed since
then. - family
Yes, when you edit & re-post the job, it will be posted as if you posted a
new job. When you change the details of this job carers who have already
applied will receive an SMS informing them they need to re-apply.
Hope this answers your inquiry.

=========================================================
I am not moving address but there are no families in my location but I
know there are families in northlakes which is 30 mins away from me but I
work at northlakes and drive to work everyday. And I would be happy
driving to families houses for jobs that are further then 10km away -
CARER

main motive behind increasing the radius. As of the moment, the distance
is up to 10km from your address as we want to keep it local and still
within the neighborhood.
Juggle Street is not really active and there's no family showing in the
"Near Me" section. There are more people joining every day so you can just
check back and see families near your area. Or, you can also ask families
that you know to join Juggle Street.
Hope this helps.
Regards,
Jessa
=========================================================
What's the best number to call you?
Can you please give me a contact of one of the member of juggle street so
that it will be easy for me to contact..
Our number is 02 8001 6263. I am happy to call you and discuss further if
you would like me to.
Thank you,
Jessa
=========================================================
If the carers just informed me that the min wage according to the fair
work regulation is $18.93. are we required to pay thus min wage? -
PARENT/FAMILY
On Juggle Street, Parents set the price they are willing to pay for each
job and we dont suggest what you should offer. Hourly rates posted and
accepted average $15 to $30 p/hr., and we believe that this depends on the
duties of the job and the age and skill level of the babysitter required.
Carers decide if the job is worth it and apply or decline. Carers get paid
in cash by the family at the end of each job.
All best,
Jessa
=========================================================
Thats ok Jessa.....the damage has already been done. We have moved on as
well..i dont think anything else can ve done. The babysitter finally
returned my keys last friday ..after 3 weeks of follow up. I would just
request you not to encourage her to post any future job ads with Juggle
street... PARENT
Thanks for confirming the carer's details. This is totally unacceptable

and we will be removing Juliette M from our network.
Thank you for taking the time to let us know of your experience with
Juliette.
Please remember to post and award jobs in the future rather than
confirming over chat, so that we have a record of the details.
Thanks,
Jessa
=========================================================
ACT WWVP - Carers
We cant verify WWCC in ACT. Kindly keep your WWVP for future reference
just in case a parent asks for it.
You can also outline it on your account under "ABOUT ME" section so
parents can see it once they view your profile.
Hope this helps.

Thanks,
Jessa
=========================================================
My apologies for all the questions but wondering if you could please
clarify a few things for me: I have been invited to do a job - one week
babysitting in Cronulla by Branko P. The amount offered for the week is
$1000. Could you please tell me how this is paid? An overtime rate of $15
per hour is also mentioned - could you please tell me when "overtime" rate
comes into play? Are there any deductions from the $1000 i.e. does Juggle
Street have commission for example. Please let me know soonest and I will
then respond to Branko family. -CARER
Thanks for getting in touch. The jobs arranged on Juggle Street are a
private arrangement between families and carers. We do not get involved
with the pay negotiations. You would need to discuss this with the
family. We do not take a commission. Parents pay to post jobs, so that
is how we monetise the network.
Parents usually pay cash in hand or bank transfer.
Let me know if you have any other questions.
Jessa
=========================================================
Hi Im looking for a nanny/ housekeeper please and would like to know how
much they charge per hour or a day- new family
Hi there!
not an agency. On the network, youll see babysitters, nannies, au-pairs &
tutors within a 10km radius of your home address.

the age and skill level of the babysitter required. Regarding on that
matter, what I suggest is that you may try to find a carer to babysit your
kids and make arrangements about the household works with them.
Until 1st Aug 2018.
I hope this helps.
Thanks,
Jessa
=========================================================
Just wondering where you got my email address from? - tutors/helpers
We noticed your email and profile on a tutoring site and thought you might
be interested in joining our network.
Cheers,
Jessa
=========================================================
It seems that I cannot use a US number and I cannot post a job until this
is done. - family/parent
Thanks for checking out Juggle Street.
You will need a valid mobile in order to join. All the SMS notifications
come through via SMS. You will need to wait until you arrive in Australia
and has a valid Australian mobile number.
I hope this helps.
Thanks,
Jessa
=========================================================
Is Juggle Street based in USA, or Australia? - lead
Juggle Street offers its service in Australia and we're planning to expand
in New Zealand. We don't offer services in the US at the moment.
I hope this helps.
Thanks,
Jessa
=========================================================
Hi can you pls help me reinstate my job post? It was accepted but now the
Babysitter cant attend and I would like to post it again without the $15
fee. - parent
Since the carer cancelled, we will refund you the $15 to your account so
you can re-post the job for free.
Please bear with us. Someone will get back to you about the refund.
I hope this helps.
Thanks,
Jessa
=========================================================
Hi Ive completed a few jobs on here but none of it appears on my profile
only the one a parent cancelled - carer
Upon checking, Allison no longer have a job post open on her account. The
After School care job she posted already expired.
them.
help you win your first job and get invited to more. Also, please make
sure that before doing a job, you were invited to it, you have applied to
it thru Juggle Street and the parent properly awarded the job to you on
our website so it will be counted as 1 job awarded on your account rather
than confirming it over chat or calls so we have records of it.
Hope this helps.
Thanks,
Jessa
=========================================================
Hi. Just a question about insurance - I saw somewhere that if a job is
awarded after just chatting, it doesn't get public liability insurance
coverage. Is that right?
Does that mean I need to phone or meet the babysitter first? Or just that
the job needs to be posted? - parent
Thank you for your email.

You need to award the job to the select carer(s) to be eligible for the
Insurance. To award the job, you simply click the green award button
circled in red above.
I hope this helps, please let me know if there is anything else I can help
you with.
For more information go to our Insurance Page:

https://www.jugglestreet.com.au/parents/insurance
Thank you,
Jessa
=========================================================
awarded to wrong carer jOb - carer
Reanna contacted us claiming she ended up hiring you for her babysitting
job needed yesterday Sat 21 Jul, 6:00PM - 10:00PM. However, she
accidentally awarded it to a wrong carer. So to properly update it, we
have cancelled that job and then refunded her so she can reposted the job,
which we already did for her.
Upon checking, I noticed you have already applied for it and it was then
successfully awarded to you. Next time this happens, you can also let us
know so we can do some work around and this job will then be counted as 1
job awarded/completed on your profile.
We appreciate you being a helpful neighbor!
Thanks,
?Jessa
=========================================================
I invested a lot of time with a parent even spending an hour visiting to
meet the parent and child - job 7am. the meantime have cancelled another
job I do t think. Thanks Jessa - she text me on my mob late last night - I
spent a lot of time chatting to her the previous few days and went to meet
her and her daughter on sat afternoon - took an hour of my time - I feel
if she wanted to cancel she should have done it sat not wait until late
sun evening- CARER
I'm sorry to hear that Yvonne cancelled the job. I have had a look at the
job details and it appears the job was meant to start on Tuesday and it
wasn't officially awarded. Did she give you a reason for cancelling?
I understand it's really frustrating, but this happens on both sides, with
parents having to cancel jobs for various reasons. It actually happens
more frequently with carers cancelling on parents.
In the future, if you are given a job on the platform, please make sure
that the job is officially awarded to you. That way we have a record of
the details.
We wish you all the best with the jobs you have applied for. Please let me
know if you have any questions.
Regards,
Jessa
=========================================================
FOR DEMI PAIR JOBS - PARENT
Yes you can post a Demi pair style job under the Au Pair job post. When
you post a job you will be asked to select a weekly hour range starting
from 10 hours up to 40 hours. You can explain your requirements in the job
description. Please note that there in a minimum pocket money allowance
of $100 for Demi Pairs and Au Pairs.
=========================================================
hello had a job offer then the lady called and said she was taking a
couple days of work because child was sick and in the meantime had another
offer but refused it as times were clashing. but I have never heard from
her even though I have attempted numerous times to call her she has never
replied back. just thought that is not fair. just letting u know - CARER
Carers can only rate the parents and you can't write a review. We are
sorry that you were inconvenienced, however, we don't know the situation
with the parent. As the job was awarded, you will be able to rate the
parent.
Hope this helps.
Best regards,
Jessa
=========================================================
Hi JEssa, I started a chat with Tracey S regarding a babysitting job she
invited me too. she found someone else that was available that night but
requested my mobile number for other opportunities. Since she awarded the
job to someone else, the chat has been disabled before i could give her my
number! Is there a way around it or could you message Tracey S with my
number? Thanks so much -CARER
The parent will need to contact you via the Juggle Street platform when
she's ready to find another babysitter.
them.
Hope this helps.
Thanks,
Jessa
=========================================================
Hi, is the tutoring set up as it says 'Coming soon'- CARER
Thanks for your message. We're already offering Home Tutoring service &
there are already some parents who are posting these jobs.
You can now update your job preferences & add your tutoring experience if
you wish to receive that type of job invite. Once you have opted-in to
Home Tutoring, which is great! Please make sure to complete your relevant
experience and these details will then be displayed on your profile and
will help parents find home tutors with the experience they require.
Hope this helps.
Thanks,
Jessa
=========================================================
AU PAIR SEARCH DISTANCE - parents
Sorry but as of the moment, the maximum search distance for Au Pairs is
10km. We are looking to increase this, in the near future.
I have invited 2 more au pairs on your behalf. You can now start sending
chat messages to them and try to make arrangements. If you havent had any
applications you could try increasing the rate youre offering.
Please dont forget to click the Award button once youve decided on who to
hire. This will notify shortlisted tutors that the job is closed.
Thanks,
Jessa
=========================================================
unsuccessful Au pair and Tutoring posts. - Parents
Thanks for getting in touch. We are still growing our network of Au Pairs,
so I'm sorry you weren't successful with your job post. You could invite
more carers to the job if you wish.
Otherwise we would be happy to refund your $45 payment.

Please let me know what you would like to do.
Thanks,
Jessa
or IF PARENT DECIDED TO GET A REFUND INSTEAD
Thanks for letting me know. We will refund you $45 for the job post.
You can click on the 'cancel job' button within the job, so that the job
is cancelled and can be viewed in job history.
Thanks for trying Juggle Street. There are lots of carers around
Balgowlah, so I'm sure you would have better luck with the other job
types.
Our Au Pair network is still growing, so please check back in the future.
Please let me know if I can do anything to help.
All the best,

Jessa
=========================================================
Why so some helpers show chat / refer and some show hide? - parent
The Carers showing with 'HIDE' means that the you have added them on your
Carers list but the carer has not accepted yet your invitation to connect
with them. Example this carer:
When I checked her account, she still have not accepted your invitation as
seen here:
You can click 'HIDE' if you wish them to be removed on your list. Those
with this options:
That means, you and the carers are connected to each other. To remove them
from your list, just click their name and you'll see this:
Hope this helps.
Thanks,
Jessa
=========================================================
BDO Junior Savers Account No. 000-160-9495-64
Name: Sapphire Kara R. Espiritu by Jessabelle Y. Roquero
=========================================================
Hi team, what is the difference between nannying/ babysitting and au pair?
- FAMILY
Babysitting is a one-off job, whereas a nannying job is something that

recurs usually every week.
Au Pairs live in with the family. They are given a room and board in
exchange for helping care for children. Au Pairs are usually of a
different nationality.
Does that help? Please let me know if you have any other questions.
Jessa
followup question- What rate should I offer for nannying?
It all depends on the experience of the carer and the duties involved.
$20 per hour is a good starting point, however if you need them to have a
car and drivers licence you may need to offer $25 per hour.
followup question- We are trying to post a 5 day job spanning a 10 day

period. Neither the babysitting nor the nannying job types fit the role.
any suggestions?
A babysitting job post only allows you put in one date, whereas a nannying
job allows you to have multiple days. You could try your luck with a one-
off babysitting job post and expand on the requirements in the job
description. You should invite a large group of carers to increase your
chances of finding the right person. I would start by inviting at least
30. You can add more if you need to.
If you don't get the result you're after you could try posting a recurring
job. If you pay as a one-off, we could then deduct the job post fee for
the initial one.
I hope that makes sense.
Thanks,
Justine
=========================================================
You can call us at 02 8001 6263.
=========================================================
For CARER- job no properly awarded to her but she got the job
Maggie sent us a chat message claiming she ended up hiring you for the job
she needed and she wanted to rate you & give you a good review about the
job however, she noticed she can't do it.
Upon checking on her account, I noticed the job was not properly awarded
to you that's why she can't do it. To resolve this one, we have re-posted
the job on her behalf and have re-invited you to that job so you can apply
again and we can award it then to you.
You MUST respond now using this link:

https://m.jugglestreet.com/#jobs-provider
In that way, I can award it to you.
Thanks,
Jessa
=========================================================
CARERS ASKING FOR ACCESS TO VIEW FULL REVIEW ON THEIR ACCOUNT
Hi there! Think theres a glitch in the system .. cant read my reviews
given ? Used to before, but cant right now ? Its not highlighted? Able to
read only the first line? - CARER
We did have a giltch however, it has now been fixed. You should be able
to read all your reviews. Please let me know if you can't.
Thanks,
Jessa
=========================================================
Hi, can you advise me re my obligations regarding car seats/boosters etc?
I wouldnt want to put a baby capsule in my car.- CARER
We cant give advice on car seats. You need to check the law in your state
and also check what the parent is comfortable with.
Hope this helps.
Thanks,
Jessa
=========================================================
INCOMPLETE CARER PROFILE IN NZ
https://m.jugglestreet.co.nz/#/profile-wizard
Regards,
Jessa
=========================================================
To be honest, Ive been very disappointed with your website as I dont think
its one suites for aupair searches and hence should not be promoted as
such. I think its a great product for casual babysitting jobs
predominantly. Ive had people reach out to offer support when they are not
looking to live in and only one genuine expression of interest for a live
in role which turned out to be unsuitable. The response rate has been very
low which is disappointing. PARENT DISAPPOINTED WITH AU PAIR JOB
We are really sorry that you are disappointed with the response to your
job post. Au Pairs is a new job type and we are still growing our base. We
would be happy to refund you if you do not find someone suitable.
=========================================================
NZ PARENTS
Job posts for parents will be free until Christmas 2018.
Please note the following points:
We are only marketing to helpers at this stage, to build up our

base on the supply side. Parents can join if they wish, however they wont
have much luck until we have a substantial amount of helpers.
Job posts for parents will be free until November.
The minimum age for a helper to join is 14 years (its 15 years in

Australia).
There are no WWCC in New Zealand.
=========================================================
Hi is it usual that I am not getting any interest for my job for after
school care on an ongoing basis from Jan? Is there anything I am doing
wrong to spark interest - i.e. pay? hours? - parent
Thanks for getting in touch. We are very keen to help you find someone
suitable.
You can invite more helpers to the job at any time. I think that it's a
tricky time of year as some younger carers don't have their uni schedules
yet. As the job is for before and after school care, it's probably best
to invite carers that are closer to you (not over the spit bridge) as this
will make it difficult for them to get over in time. You can try inviting
people who have childcare experience but haven't done any jobs yet on
Juggle Street. You can ask for references from other families they have
worked for (this is what I often do).
I can give you a call to help you further at any time.

Thanks,
Jessa
=========================================================
Hi there, Just wondering if this site or customers use the CCB ?- parent
The Child Care Benefit (CCB) is not applicable as Juggle Street is not an
agency. We facilitate the making of a private arrangement between
families and carers.
Thank you,
Jessa
=========================================================
asking for letter recommendation from Juggle Street - CARER
No Im sorry we cant do that.
You could compile your reviews from Juggle Street, but unfortunately we
cant write a professional letter as you have worked for the families, not
Juggle Street. Perhaps you could ask one of your families to write a
recommendation for you.
Hope this helps.
Thanks,
Jessa
=========================================================
Hello, I would like to know if I change address, will my previous
connected families still find me?
I previously put my address in Gladesville (where Im staying) but now
changed it to the city (where Im studying) and see more families there as
well. CARER
Thank you for your email.
On Juggle Street carers must list there current address of where they
live. At this stage we show you families located near a single home
address. If you decide to change locations, you can update your address in
the About Me section of your profile.
If you were to change your address from it's current locations, you may be
still able to keep your connected with families that you have already
connected with but you may not be able to be awarded any of the jobs in
that area.
I hope this helps.
Thanks,
Jessa
=========================================================
do i need an IRD number? - CARER
Jobs booked through Juggle Street are private arrangement between the
parent and carer, so IRD number is not needed.
Hope this helps.
Regards,
Jessa
=========================================================

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Skype session:

Hope this helps.

skype interview email:

You booked a Skype session with us today but you missed it :(

You booked an interview on Skype with us but you missed it :(

I called you, but you're not available so I left you a voicemail.

Thanks for the call on Skype. We got a great video! :)

If you have any questions please let me know.

We appreciate you being a helpful neighbour!

Thanks for the call on Skype. We got a great video! :)

Also, we saw 15 family connection invitations, you might want to accept

Do you have any questions regarding the video recording?

*** add tag...

By the way, when we looked at your account we saw opportunities to improve

Are you wishing to unsubscribe from email notifications?

Please let us know.

If you need a hand with anything, just let me know.

If you need a hand with anything, just let me know.

Looking forward to this!

If you need a hand with anything, just let us know.

or if below 18 w/o WWCC

If you need a hand with anything, just let us know.

If you need a hand with anything, just let us know.

Also, a video profile is a great way to create a personal foundation. If

Please let us know if you have any queries.

If you need a hand with anything, just let us know.

If you need a hand with anything, just let us know.

Let me know if you need anything else.

Also, a video profile is a great way to create a personal foundation with

I glanced at your account and the only remaining step is guardian

Also, for you to win more jobs, we have some suggestions:

If you need a hand with anything, just let us know.

If you need a hand with anything, just let us know.

If you need a hand with anything, just let us know.

We appreciate you being a helpful neighbour!

If you need a hand with anything, just let us know.

Hope this helps.

I hope this helps.

Is your main interest nannying jobs?

Let me know if you need a hand.

Is your main interest nannying or babysitting jobs?

Let me know if you need a hand.

Thanks for responding to our survey.

I hope this helps.

If youve only connected with suitable carers, filtering by ''My Helpers''

I hope you'll give it another try.

Let us know if you need anything else.

Let us know if you need anything else.

Let us know if you need anything else.

Let us know if you need anything else.

Thanks for responding to our survey. I understand that you're cautious

I hope this helps.

lead w/o any questions....

Are you planning to join as a parent or a helper?

If something comes up, just let me know.

If something comes up, just let me know.

I checked your SMS notification settings, you're getting daily updates. If

Thanks for responding to the survey.

I checked your SMS notification settings, you're getting daily updates. If

If something comes up, just let us know.

We suggest you start connecting with suitable helpers in your area.

If something comes up, just let us know.

Please reply if you have any questions at all.

(joined & approved)