Internship report

ON
“THE BANK OF PUNJAB”

BY
MUHAMMAD IRFAN
BBA-ML-16-03
DEPARTMENT OF BUSINESS ADMINISTRATION
BZU BAHUDUR SUB CAMPUS LAYYAH

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 Preface
It is the requirement of the BZU MULTAN that all students of BBA have to spend Six weeks
in any organization to get practical exposure and to get familiarized with the ways to live in
the organizational environment which is dramatically different from the educational
environment. That six weeks period called “Internship Period “, if spent properly and
sincerely, enables the students to be more confident, more knowledgeable, more responsible
and, above all, more committed to its work in the practical field. I have also been assigned to
do internship of six weeks period in BOP BRANCH KAROR LAL E ESON. It has enabled
me to understand the practical scenario and sharpen our decision making power and utilizing
the resources in an effective manner, so that our resources generate maximum profit. In
preparing this report, I have put all of my best efforts and tried my level best to give
maximum knowledge. Despite of my all the coherent efforts, I do believe that there will
always be a room for improvement in the efforts of learner like me.

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 Acknowledgement:

First of all I am very thankful to “Almighty Allah” the most beneficent, the most
mercy full who has given the strength to complete this task. I am also thankful to my parents
who pray for my success.
No one can say that I am perfect everyone should admit that without the help of
ALLAH and his people a man can’t get anything so, I bow my head before almighty ALLAH
with gratitude. I am also very much thankful and presents salute too many individuals who
have helped me in shaping this report .I am very much thankful to branch manager and
operational manager respectively of the bank of the BOP Branch Karor Lal Eson.
The last but not the least I convey my credit and thankfulness to the Bzu Bahadur Sub
Campus Layyah Authorities. Without whose well in time support and guidance it would be
much difficult for me to achieve this task successfully.

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 Executive Summary

BOP is one of the leading banks of Pakistan incorporated in 1947. BOP Bank has
made significant contribution in building and strengthening both corporate and retail banking
sector in Pakistan.

This report is an upshot of my Six weeks internship in Bank of Punjab Pakistan. BOP
Pakistan possesses an imperative and historical importance in the banking sector of Pakistan
.It always remains the center of hustles in business activities.

In this report I have mentioned different aspects of this banking organization which I
evaluate and observe during the course of my internship. First of all I mention the names of
the persons which help me for the completion of my report. In my report I also highlight the
overview of the organization like about its history back ground, different hierarchical levels, I
also mention in my report the number of shares and who owned how much shares.

In this report the comprehensive analysis of the organization has been done and all the
financial, technical, managerial and strategic aspects have been evaluated to analyze the
current position of the organization. Along with it, the background analysis, the prevailing
analysis, the business process analysis and the internal environment & external environment
of the organization have been discussed and the recommendations & suggestions for the
improvement have been made whatever are required.

There are many departments in BOP bank but I can just mention that departments in
which I visited and gather the information and learnt the working methods in those
departments I also name these departments and there workings. During my six weeks
internship program, I mainly worked in many departments.

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 INTRODUCTION
The Bank of Punjab was founded by Tajamal Hussain and it functions as a
scheduled commercial bank, with a network of approximately 490 branches in major business
Centre’s throughout the country. It is the seventh largest commercial bank of the Country. It
provides a wide range of banking services including deposit in local currency, client deposit
in foreign currency, remittances and advances to business, trade, industry and agriculture.
First Punjab Modaraba (FPM) a wholly owned subsidiary of the bank was established in 1992
and is being managed by Punjab Modaraba Services (Pvt) Ltd.

Vision Statement
The vision statement is “To be a customer focused bank with service Excellence”

Mission Statement
And mission statement is “We are a team of committed professionals, providing innovative
and efficient financial solutions to create and nurture long-term relationships with our
customers. In doing so, we ensure that our shareholders can invest with confidence in us”

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 Product Line

Deposits Products

 Current Account
 Basic Banking Account
 Tijarat Account (LCY)
 Supreme Current Account (FCY)
 Young Loin Saving Account ( New Product 2010 )

Profit Loss Sharing Term Account

Profit and Loss sharing Term Accounts offered by Bank of Punjab are:

 PLS Saving Account

 Senior Citizen Account
 Gharayloo Saving Account
 Ziada Munafa Saving Account
 PLS-Saving Profit plus Account
 Corporate Premium Account
 Supreme Saving Account (PLS)
 Supreme Saving Account (FCY)
 Corporate Premium Account

Consumer Finance

Types of consumer finance offered by Bank of Punjab are:

 Aasaih Loan
 Quick Cash
 Car Loan
 House Loan
 Small Cash Personal Loan
 BOP Motorcycle Loan

Commercial Finance

The Bank of Punjab offers following Commercial Financing Loans:

 Running Finance
 Cash Finance
 Demand Finance
 CNG Filling Station Scheme
 Auto Lease Financing Scheme
 Car Lease Financing Scheme
 Karobar Barao Scheme

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  Fertilizers Dealers Financing Scheme
 Ali Akbar Group_ Franchise Financing Scheme
 Atlas Honda Limited _Authorized Dealers Financing Scheme
 Financing Scheme_ Purchase of Office/Shops

Electronic Banking

Electronic Banking provides non-stop banking convenience, twenty four hours a day, seven
days a week.

 Visa Debit Card

 Internet Banking
 ATM Network
 BOP Quick pay
 Call Center

Services

The Bank of Punjab is dedicate in its efforts to provide a quality banking experience to our
customer via a range of unique Banking Services

 Commercial Banking
 Online Banking
 Cash Management Services
 Utility Bills
 Lockers
 Treasury
 Western union Money Transfer

Agriculture Credit

Agriculture credit is provided to the farmers and livestock organizations. Bank of Punjab
provides following agriculture loans with a specific markup rate:

 Green Tractor Lease Finance

 Agri Finance Branch
 Agri Finance Scheme
 Kissan Dost Finance Scheme
 Second Hand Tractor Lease Finance Scheme
 Kissan Dost Aabiari Scheme
 Kissan Dost Mechanization Support Scheme
 Kissan Dost Farm transport Scheme
 Kissan Eslahi-e-Erazi Scheme
 Kissan Dost Live Stock Development Scheme
 Livestock Breed Improvement Trough VVW
 Kissan Dost Commercial Agro Services

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  Kissan Dost Agri Mall Finance Scheme
 Corporate Farming Finance Scheme
 Commercial Lease Finances Tractor Scheme
 Demand Finance Sheds Construction and Civil Work
 Lease Finance Facility for Milked Animals
 Running Finance Livestock Poultry
 Kissan Dost Model dairy Farms (PDDC)
 Kissan Dost Model Milk Centre (PDDC)
 Kissan Dost Green House Finance Facility
 Kissan Dost Cold Storage Finance Facility
 Scheme for Controlled Shed
 Lease Finance Facility for Installation of Bio-gas Plant
 Group Finance to Small farmers
 Clean Credit Facility through Syngenta Franchises
 Zarkaashat Drip Irrigation System
 Markup of Schemes

Trade Finance

Trade finance is a loan provided to the importers and exporters to make their
transaction effective. This enhances the global business. The Bank of Punjab makes some
trade processing centers to cooperate the exporters and also to the importers in different cities
of Pakistan such as Lahore, Islamabad, Rawalpindi and Karachi.

Competitors

The competitors of the Bank of Punjab are the other commercial banks in Pakistan such
as:
 Muslim Commercial Bank Limited
 Soneri Bank Limited
 United Bank Limited
 Allied Bank Limited
 Askari Bank Limited
 Faisal Bank Limited
 Standard Chartered Bank Limited
 Habib Bank Limited
 Habib Metropolitan Bank Limited
 Bank Al-Habib Limited

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 Introduction to All Departments
The departments and divisions of Bank of Punjab are as follows:

 Retail Banking Division

 Special Assets Management Division
 Credit Administration Division
 Human Resource Division
 Finance division
 Information Technology Division
 Operations Division
 Credit Risk Management Division
 Corporate Banking Division
 Control and Compliance Division
 Training, Research, Communication and Public Division
 Consumer banking Division
 Audit and Inspection Division
 Law Division

Retail Banking Division

Retail banking division of the bank deals with the customers and executes their
transaction directly. It provides the services of saving account, mortgage loans, personal
loans, debit cards, accounts checking, credit cards, ATM cards.

Special Assets Management Division

The Bank will invest on behalf of its clients and give them access to a wide range of
traditional and alternative product offerings that would not be to the average investor. It
includes the automatic sweep of cash balances into a money market fund, as well as
brokerage services.

Credit Administration Division

In this division, banks deals with the credit, banks give loans to individuals and to the
corporations.

Human Resource Division

This division performs the duty of hiring the employees, training the employees as
well as retaining the employees and if necessary, firing the employees.

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Finance Division
This division controls the overall activities relating to finance i.e. monitoring the
investment activities, financing activities, Debit and Credit of funds and reasons there of with
proofs.

Information Technology Division

This department controls and record the data related with the bank. The backup of all
branches is sent to IT department on daily basis.

Operations Division
This division controls the whole operation of all the branches and controls the cash
activities, cheques, account opening and other things about operations.

Training, Research, Communication & Public Division

This division conducts research on new products, trains newly hired employees, train
old employees on new and innovative circulars in banking sector. It also provides training on
customer relation management.
Audit and Inspection Division
This department of bank includes the Audit of all the branches; they do audit of the
branches and give some opinions to execute their transactions.

Law Division
In this division of BOP, lawyers are employee to solve the cases of the bank.

MY TASKS & ACTIVITIES

1st and 2nd WEEK
ACCOUNT OPENING DEPARTMENT
Account opening and closing is the function of accounts departments. Bank’s
customer may be individual (single or Joint).
BASIC TO OPEN AN ACCOUNT
During the span of mine internship in BOP, I learned and observed a lot of about the
opening of an account. Basically I think that the opening of an account is the establishment of
a contractual relationship between the banker and the customer. By opening an account at a
bank a person becomes a customer of a bank .Further I am going to express the basic
requirements and steps involved in the opening of an account
SPECIMEN SIGNATURE CARD
When an Account is opened with BOP customer provides to the bank a specimen of
the form of signature which would appear on all his cheques to express his authority for the

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payment of cheques drawn on his banker. This specimen is taken generally on card specially
designed for this purpose and rules for the customers , full name and account number are
entered on it.

PROCEDURE TO OPEN AN ACCOUNT

According to my practice in BOP, when a customer wants to open an account ,the
bank officer gives him an application form .All information which is necessary to be known
by the bank ,are requirements of the application form .
Title of Account
Full name of applicants
Occupation
Address
Telephone No
Nature of business
Signature of the applicant
ISSUANCE OF CHEQUE BOOK
When a customer opens an account with the bank he is provided with cheque book for
withdrawals
From account .However, the first cheque book is given to the customer only when all
the required documents are checked. A cheque book contains Ten twenty five ,fifty or
hundred leaves . The cheque book also carries a requisition slip for the issuance of the new
cheque book. This slip is duly filled and signed by the customer .The signature of customer is
verified by the bank and new cheque book is issued to the customer and serial number of the
cheque are duly entered in the book of the bank.

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 3rd WEEK
Working with auditors
During my internship I Work with auditors in second week .Each year
the bank has an audit. Auditors work on all departments .I worked with SIR M. ZAHID and
SIR FIAZ AHMAD. During with audit’s work I learnt something new as dormant of account,
vouchers, different binders, general ledger and fixed deposits etc.
During the visit of auditors in BOP BRANCH KAROR LAL ESON. I also met with
ROM(Regional Operation Manager) MALIK RABBANI HANJRA.

4th WEEK
WORK ON DEPOSITE AND ONLINE SLIP
In third week I also work on different slips these slips may be as deposits or online
slips.
Deposits slips are those slips in which customers used two papers one is deposit slip other
page is carbon copy, one customer use these two pages slip for one time deposits money into
their account .
In deposit slip date, code of branch, amount in figures and amount in words, title of
account, Account number, contact number and customer signature are required. Sometimes
customers fill those slips by itself but during my internship I fill those slip for many
customers.

5th WEEK
WORKING WITH GBO
During my internship I have spent a lot of time with (GENERAL BANKING
OFFICER) SIR PERVAIZ IQBAL. GBO perform many task as clearing, Account opening,
scanning, Account number holder, salary posting, ATM issues etc. I have not an access to a
system but I perform manual work .I observe GBO how complete all work with efficiency
and effectiveness

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 6th WEEK
UTILITY BILLS COLLECTION
I worked in the utility bills collection departments as the BOP collects utility bills on
behalf of WAPDA and Pakistan Telecommunication Corporation by putting the stamp on the
utility bills “PAID”, Date of payment, signature of the officer receiving the utility bills.
After receiving utility bills a list is made on the form which is called bills scroll form.
One copy of scroll is with the bank for evidence whereas the original copy with the
receipt of the bills is sent to the billing department of the respective corporation. The bank
charge commission on the bills .

SWOT ANALYSIS
Strengths:
Strength can be defined as an area where a company is best at doing something or a
feature that puts the company at an advantage in comparison to its competitors. BOP enjoys
the following strengths:
 BOP is a well-established bank enjoying long history of over 55 years of experience
and profitable operation.
 BOP was the first privatized bank that gives it an edge over other nationalized banks
as it can develop any strategy consistent with the demand of market and free from any
political or bureaucratic influence.
 BOP is the largest private bank in Pakistan and third largest bank among all banks.
 It has the largest branc network among private banks of Pakistan.
 BOP is the market leader in introduction of e-banking and it has the largest ATM
network in the country.
 The Banks’ Rupee Traveler Cheques have been market leaders for the past six years.
 BOP rated the best domestic bank for two consecutive years of 2000 and2001 by euro
money, a leading international publication.
 BOP has forged strategic alliances with international banks for expanding its network
further, both locally and internationally.
 BOP has forged strategic alliances with international banks for expanding its network
further, both locally and internationally.

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  BOP has the ability to bring innovative products and services like personalized
service, electronic funds transfer, sophisticated financial products such as electronic
banking, auto-teller machines and evening banking.
 BOP has been very effective in controlling costs as it successfully restructured itself
after its privatization. During this process more than1, 600 employees were relieved
under a golden handshake scheme and 110 branches were closed.

Weaknesses:
A weakness is defined as an area in an organization where the organization is not as good
at doing something as its competitors or a thing which an organization lacks thus putting the
organization at disadvantage in comparison to its competitors. Based on the above definition,
BOP has the following weaknesses.
 Mission of BOP is not well defined. It restricts BOP from extending its operations to
other countries. This is evident from this sentence of the mission statement “Our
mission is to become the preferred provider of quality financial services in the
country. “Either it means that BOP will not provide quality service in other countries
where it operates or it will not extend its operations to other countries. In either case,
the bank suffers.
 The overseas branch network of BOP is limited. It has only four overseas branches
whereas HBL has twenty overseas branches, three subsidiaries, two affiliates, and
one representative office. Similarly NBP has fifteen overseas branches, one
subsidiary, and four representative offices.
 Employees at branch level are not properly motivated to work by heart. They take
the all routine activities as a boring job.
 Most of the employees lack managerial training as they are not properly educated.

Opportunities:

BOP bank has following opportunities such as:

 Develop E-transactions
 Enhance sales of RTC (Rupee traveler cheque)
 New products of financing services

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  Advertisements
 Enlarge foreign network of branches
 Anti-money laundering techniques
 Improvement in Information technology

Threats:

BOP has following threats:

 Changing in government rules & regulations

 Low discount rates
 Decline in treasury bills discount rates
 Decrease in customer purchasing power

PEST ANALYSIS

PEST analysis of any industry investigates the important factors that affect the industry
and influence the companies operating in the sector. PEST stands for Political, Economic,
Social and Technological analysis. The PEST Analysis is a tool to analyze the forces that
drive the industry and how those factors can influence the industry.

 POLITICAL
 ECONOMICAL
 SOCIO CULTURAL
 TECHNOLOGICAL

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 ECONOMICAL

 GDP
 MONSOON
 INFLATION
 SAVINGS &
ACCOUNTS
 AGRICULTUR
E CREDIT
 INTEREST
RATES
 RAISING
LIVING SOCIOCULTURAL
STANDRED
POLITICAL
 DISPOSABLE  CHANGES IN
INCOME LIFE STYLE
 GOVERNM  LITERACY
ENT RATE
POLICY &  DEMOGRAPHIC
BUDGECT OF LARGE
 BUDJECT Organization POPULATION
MEASURE  SHIFT
S TOWARDS THE
 MONATOR NUCLEAR
Y POLICY FAMILY
 FDI LIMIT
TECHNICAL

 TECHNOLOG
Y IN BANKS
 CORE
BANKING
SOLUTIONS
 ATM
 INTERNATE
 I.T SERVES
AND MOBILE
BANKING

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 POLITICAL FACTORS

Government policies affect the banking sector. Sometimes looking into the political
advantage of a particular party, the Government declares some measures to their benefits like
waiver of short-term agricultural loans, to attract the farmer’s votes. By doing so the profits
of the bank get affected. Various banks in the cooperative sector are open and run by the
politicians. They exploit these banks for their benefits. Sometimes the government appoints
various chairmen of the banks. Various policies are framed by the SBP looking at the present
situation of the country for better control over the banks

FOCUS ON REGULATIONS OF GOVERNMENT

Government affects the performance of banking sector most by legislature and
framing policy .government through its budget affects the banking activities securitization
act has given more power to banking sector against defaulting borrowers.

MONETARY POLICY
Bank Rate: The Bank Rate has been retained unchanged
Repo Rate It has been reduced under the Liquidity Adjustment Facility (LAF)
Reverse Repo Rate: It has been reduced under LAF by 25 basis points from 3.5% to 3.25%
with immediate effect. RBI has retained the option to conduct overnight or longer term
repo/reverse repo under the LAF depending on market conditions and other relevant factors.

FDI LIMIT
The move to increase Foreign Direct Investment FDI limits to 49 percent from 20
percent during the first quarter of this fiscal came as a welcome announcement to foreign
players wanting to get a foot hold in the Indian Markets by investing in willing Indian
partners who are starved of net

Worth to meet CAR norms. Ceiling for FII investment in companies was also increased from
24.0 percent to 49.0 percent and have been included within the ambit of FDI investment

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 ECONOMIC FACTORS

Banking is as old as authentic history and the modern commercial banking are
traceable to ancient times, banking has existed in one form or the other from time to time.
Every year SBP declares its 6 monthly policy and accordingly the various measures and rates
are implemented which has an impact on the banking sector. Also the Union budget affects
the banking sector to boost the economy by giving certain concessions or facilities. If in the
Budget savings are encouraged, then more deposits will be attracted towards the banks and in
turn they can lend more money to the agricultural sector and industrial sector, therefore,
booming the economy. If the FDI limits are relaxed, then more FDI are brought in India
through banking channels

GROWING ECONOMY / GDP

It is great news that today the service sector is contributing more than half of the
Indian GDP. It takes PAKISTAN one step closer to the developed economies of the world.
Earlier it was agriculture which mainly contributed to the GDP. The Pakistani government is
still looking up to improve the GDP of the country and so several steps have been taken to
boost the economy. Policies of FDI

LOW INTEREST RATES

SBP controls the Interest rate, which is based on several monetary policies. Recently
SBP has reduced the interest rate which stimulates the growth rate of banking industry. Call
money rates (borrowing & lending) were in the range of 1.50/3.47 per cent as compared with
5.25/11.00 per cent on the corresponding date of last year

INFLATION RATES
Inflation represents a rise in general level of prices of goods and services over a
period of time. It leads to erosion in the purchasing power of money. Resultantly, each unit of
currency buys fewer goods and services

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 Different fiscal and monetary policies have curbed the Inflation rate. To fight against
the slowdown of the Economy, Government of Pakistan & SBP took many fiscal as well as
monetary actions. Clubbed with fiscal & monetary actions, decreasing commodity prices,
decreasing crude prices and lowering interest rate, we expect that Indian Economy could
again register a robust growth rate in the year 2009-10

SAVINGS AND ACCOUNTS

As stated earlier Pakistan continues to remain one of the high savings economies
among the emerging market economies. Gross Domestic Savings (GDS) of the Pakistan
economy constitutes savings of public, private corporate and household sectors. In the recent
period the high growth performance of the Pakistan economy is driven by rise in savings

AGRICULTURE CREDIT
Agriculture has been the mainstay of our economy with 70% of our population
deriving their sustenance from it. In the recent past, the sector has recorded a growth of
about 4% per annum with substantial increase in plan allocations and capital formation in the
sector. The target for agriculture credit flow for the year 2009-10 is being set at Rs.325,000
crore. To achieve this, I propose to continue the interest subvention scheme for short term
crop loans to farmers for loans upto Rs.3 lakh per farmer at the interest rate of 7% per
annum. For this year, the government shall pay an additional subvention of 1% as an
incentive to those farmers who repay their short term crop loans on schedule

SOCIO CULTUREAL FACTORS

Socio culture factors also affect the business. They show in which people behave in
country. Socio-cultural factors like taboos, customs, traditions, tastes, preferences, buying
and consumption habit of people, their language, beliefs and values affect the business.
Banking industry is also operates under this social environment and it is also affect by this
factor.

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These factor are changing continuously people’s life style, their behavior, consumption
pattern etc. is changing and also creating opportunities and threat for banking industry. There
are some socio-culture factors that affect banking in India have been analyzed below.

SHIFT TOWARDS NUCLEAR FAMILY

Attitude of people of Pakistan is changing. Now, younger generation wants to remain
separate from their parents after they get married. Joint families are breaking up. There are
many reasons behind that. But banking sector is positively affected by this trend. A family
need home consumer durables like freeze, washing machine, television, bike, car, etc. so,
they demand for these products and borrow from banks. Recently there is boost in housing
finance and vehicle loans. As they do not have money they go for installments. So, banks
satisfy nuclear families wants.

CHANGE IN LIFE STYLE

Life style of Pakistan is changing rapidly. They are demanding high class products.
They have become more advanced. People want everything car, mobile, etc. what their fore
father had dreamed for. Now teenagers also have mobile and vehicle. Even middle class
people also want to have well-furnished home, television, mobile, vehicle and this has opened
opportunities for banking sector to tap this change. Everything is available so it has become
easy to purchase anything if you do not have lump sum.

POPULATION
Increase in population is one of the important factor, which affect the private sector
banks. Banks would open their branches after looking into the population demographics of
the area. Percentage of deposit in any branches of banks depends upon the population
demographic of that area. About 70% of population is below 35 years of age. They are in the
prime earning stage and this increase the earning of the banks. Deposits showed a subdued
growth during 2004-05.Income distributions also affects the operations and overall business
of private sector banks.

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LITERACY RATE
Literacy rate in Pakistan is very low compared to developed countries. Illiterate
people hesitate to transact with banks. So, this impacts negatively on banks. But there is
positive side of this as well i.e. illiterate people trust more on banks to deposit their money;
they do not have market information. Opportunities in stocks or mutual funds. So, they look
bank as their sole and safe alternative

TECHNOLOGICAL FACTORS

TECHNOLOGY IN BANKS
Technology plays a very important role in bank’s internal control mechanisms as well
as services offered by them. It has in fact given new dimensions to the banks as well as
services that they cater to and the banks are enthusiastically adopting new technological
innovations for devising new products and services.

ATM
The latest developments in terms of technology in computer and telecommunication
have encouraged the bankers to change the concept of branch banking to anywhere banking.
The use of ATM and Internet banking has allowed ‘anytime, anywhere banking’ facilities.
Automatic voice recorders now answer simple

Queries, currency accounting machines makes the job easier and self-service counters are
now encouraged.
Credit card facility has encouraged an era of cashless society. Today MasterCard and
Visa card are the two most popular cards used world over. The banks have now started
issuing smartcards or debit cards to be used for making payments. These are also called as
electronic purse. Some of the banks have also started home banking through
telecommunication facilities and computer technology by using terminals installed at
customers home and they can make the balance inquiry, get the statement of accounts, give
instructions for fund transfers, etc.

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I.T SERVICES & MOBILE BANKING
Today banks are also using SMS and Internet as major tool of promotions and giving
great utility to its customers. For example SMS functions through simple text messages sent
from your mobile. The messages are then recognized by the bank to provide you with the
required information. All these technological changes have forced the bankers to adopt
customer-based approach instead of product-based approach. Technology advancement has
changed the face of traditional banking systems. Technology advancement has offer 24X7
banking even giving faster and secured service.

CORE BANKING SOLUTIONS

It is the buzzword today and every bank is trying to adopt it is the centralize banking
platform through which a bank can control its entire operation the adoption of core banking
solution will help bank to roll out new product and services.

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 Applications of Class Room Learning
I saw some pract ical application of some class room learning. I saw most of
knowledge application in Trade finance department, Credit Administration and Credit
marketing. Operation department had less knowledge application.
At Trade Finance Department, I got a lot of practical exposure of studying
International Finance. Since this department mostly deals with imports and exports, I saw
t he p r o c e s s i n g o f l e t t e r o f c r e d it a nd t h e d o c u m e nt s n e e d e d fo r i m p o r t s
a nd e xp o r t s . Customers were coming for the purpose of their business and they were
informed about t he r u l e s a nd r e g u l a t io n fo r i m p o r t i ng a n d e x p o r t i n g .
L e t t e r o f g u a r a nt e e s w e r e a l s o issued by the department.
At the Credit Depart ment, my pract ical learning was excellent. At this
department, the loans are to be disbursed. So for this purpose a complete interview
with borrower is conducted and borrower is asked about its financial strengt h
then a CLP is made. Loan is disbursed after the complete study of financia l
reports such as balance sheet and income statement. Making of installments, interest
charging and calculation and others all were practically performed at the department.
Strategic planning and quality control are two processes that empower managers by providing
vehicle for iteratively monitoring and modifying performance in order to achieve a desired
level of performance. In my view strategic planning and quality control are interrelated
processes. Strategic planning is an effort to produce fundamental decisions and actions that
shape and guide what an organization is, and what it does. This is accomplished by setting or
changing organizational objectives, identifying and obtaining the resources required to meet
these objectives, and determining the strategies, programs, and policies needed to accomplish
the objectives. Quality control can be defined as a set of activities or devices that help to
attain the excellence of something. It is a process of establishing standards of comparison
against which to check the results of a process. The control of quality is accomplished by the
establishment of measurable standards for comparison against measures of quality
characteristics. Quality characteristics are any properties that define or describe the nature of
a product.

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 Conclusion
The conclusion is that BOP now develop a good image in the market. Although there
is a tough competition in the market, but BOP is continuously going on its way to prosperity.
And also build up a good image in the mind of its customers. This is all due the company’s
high quality products & services
As I have studied and analyzed BOP Bank Ltd I found out that this a good bank as its
working, management is concerned.
First of all the reason of this is that there is no directive style in the management of
BOP and which shows that there is decentralization in the Bank and every branch manager
can take decision according to the situation.
BOP is providing their customers with wide range of services including online banking,
virtual banking and some of their new products in the pipeline; include ATM network etc
shows that BOP Bank is taking good care of their customers. BOP Bank made heavy
investments, towards enhancing its capabilities in the area of automation and technology.
BOP is well positioned to meet client needs, with improved competitive advantage.

SUGGESTIONS
An organization considered to be lucky whose bad debts are recovered, the bank of
Punjab having too much bad debts due to preference of loans to dictators.
My opinion to raise the profit of BOP, first they recover their bad debts. If they do it,
Then their profitability ratio will exceed.
In my analysis, BOP consumes their operating incomes as regarding the year 2008. I
will not say to close their costs because these are not to be closed but these are to be reduced.
According to statements of 2008, in Bank of Punjab having no much shares of
investors. The bank of Punjab depends on the debt, who improves the price to earnings ratio.
For the life of the bank, the upper management will make some strong strategies, who
compete it from the competitors. In my internship program, I see mostly the persons of
government job holders make their accounts in the branch.

Reference & Source

http://www.bop.com.pk

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http://www.bop.com.pk/uploads/FCG/docs/Annual%20Report%202013_1.pdf
http:// www.wikipedia.com
http://www.stb.gov.pk
Muhammad Kamran Arshad (MBA 3rd)

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