Date: Sep 27, 2019

City: Bucharest, B, RO
Company: SAP

Requisition ID: 228622

Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Limited Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they
changed enterprise software and reinvented how business was done. Today, as a market leader in
enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel
innovation, foster equality and spread opportunity for our employees and customers across borders
and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our
employees. We know that a diverse and inclusive workforce keeps us competitive and provides
opportunities for all. We believe that together we can transform industries, grow economics, lift up
societies and sustain our environment. Because it’s the best-run businesses that make the world run
better and improve people’s lives.
PURPOSE AND OBJECTIVES
HANA Enterprise Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for services and
support for operations of customer business systems and applications embedded in an international delivery
approach.
Beside day to day administration we are part of strategic projects for new technologies as reference for SAP
customers.
The HEC Delivery Team is currently located in Germany, India, Mexico and Hungary and is now expanding
its operations and support team to Romania.
HEC Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem
management and continuous improvement. It is also the interface to SAP Active Global Support and to
Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside
HEC organization.
Interface to various SAP development units, mainly Cloud Lifecycle Management tools for our HEC Delivery
location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP
Cloud powered by HANA for customers across EMEA.
EXPECTATIONS AND TASKS
As a Junior SAP Technology Support Engineer, you will:

 Work in shifts which may include weekends or public holidays as required by the project

 Deliver 1st and 2nd level support consulting services

 Be in direct contact with the customer via phone, email or ticketing system

 Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes

 Operate SAP technology-based system landscapes to achieve ambitious SLA requirements

 Work in alignment with the company procedures to ensure an efficient and quality service

 Be responsible for proper documentation, definition of technical operational concepts and guidelines
for the implemented SAP landscapes
  Create and implement change request documentation

EDUCATION AND KNOWLEDGE/SKILLS AND COMPETENCIES

 Bachelor or Master degree in Computer or Electronics & Communication Engineering / Computer

science / Information Technology systems/ Computer applications / IT Business Systems

 Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)

 Knowledge of enterprise-level applications and understanding of Global Delivery model

TECHNICAL SKILLS

 Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

 Nice to have, knowledge of SAP Netweaver application server

 Nice to have, knowledge of databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA)

 Nice to have, knowledge of Operating Systems (Unix/Windows/Linux), hardware technologies (IBM,

HP, Intel)

PERSONAL SKILLS

 Experience in communication with customers and managing expectations

 Strong customer focus and service minded

 Strong communication and networking skills

 Good analytical and solution-oriented thinking

 Good team player and ability to work effectively in international and virtual teams

 Continually develop SAP solution core skills and business knowledge based on accumulated
experience

 Able to provide knowledge transfer from certain technology areas

 Proactive in learning and highly self-motivated

 Proficiency in written and spoken English

WORK SCHEDULE

 8-hour shifts

 40-hours per week schedule

 Shift differential pay

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open
many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual
growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and
provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We
aspire to leverage the qualities and appreciate the unique competencies that each person brings to
the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable
accommodations to applicants with physical and/or mental disabilities. If you are in need of
accommodation or special assistance to navigate our website or to complete your application,
please send an e-mail with your request to Recruiting Operations Team
(Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com,
APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external
vendor.
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