NAME _________________________________________ PRE-TEST

1. Define Emotional Intelligence.

______________________________________________________________
______________________________________________________________

2. What are the 4 aspects of the SELF?

a. __________________
b. __________________
c. __________________
d. __________________

3. What are the 4 ways of handling emotions?

a. ___________________________
b. ___________________________
c. ___________________________
d. ___________________________

4. True or False
___________a. All emotions in the work place block effective communication.
___________ b. It is difficult to change how others feel and act.
___________ c. To be close, we must establish boundaries.
___________ d. Interpersonal relationships mean relationship with ourselves.
___________ e. EQ is related to personal and professional success.
___________ f. Once we’re able to process and cope with them effectively, we
can learn a lot about ourselves and our needs.
___________ g. Sympathy is the ability to experience and relate to the thoughts,
emotions or experience of others.
___________ h. One of the ways to be more emotionally intelligent is to think of
feelings.
___________ i. By listening carefully and focusing on the speaker's message are
able to respond appropriately and avoid misunderstandings.
___________ j. EQ is the ability to recognize the emotions of other people only.
NAME _________________________________________ POST TEST
5. Define Emotional Intelligence.
______________________________________________________________
______________________________________________________________

6. What are the 4 aspects of the SELF?

e. __________________
f. __________________
g. __________________
h. __________________

7. What are the 4 ways of handling emotions?

e. ___________________________
f. ___________________________
g. ___________________________
h. ___________________________

8. True or False
___________a. All emotions in the work place block effective communication.
___________ b. It is difficult to change how others feel and act.
___________ c. To be close, we must establish boundaries.
___________ d. Interpersonal relationships mean relationship with ourselves.
___________ e. EQ is related to personal and professional success.
___________ f. Once we’re able to process and cope with them effectively, we
can learn a lot about ourselves and our needs.
___________ g. Sympathy is the ability to experience and relate to the thoughts,
emotions or experience of others.
___________ h. One of the ways to be more emotionally intelligent is to think of
feelings.
___________ i. By listening carefully and focusing on the speaker's message are
able to respond appropriately and avoid misunderstandings.
___________ j. EQ is the ability to recognize the emotions of other people only.