Beruflich Dokumente
Kultur Dokumente
Practical Research 2
Quiatchon, Kylle
Morado, Nowell
January, 2020
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Chapter 2
Satisfaction
Job satisfaction is defined by multiple studies as time goes by. A worker’s sense
of fulfillment and success in his/her job is referred to as job satisfaction (Agbozo, 2017).
This implies that satisfaction comes from the success of an individual. However, success
is a subjective status of one’s life and we must look further into different definition of job
employee’s perception of their work based on their needs and expectations. According to
Riaz (2016) there are different things that an individual see as important and there is
subjectivity among the employee’s perception of how their job provides those things. As
a result, this subjectivity causes the difference among the satisfaction of an individual in
their job. The different emotions that an individual feel or what they think of their job is
employee satisfaction.
reflection of his or her life and job satisfaction is merely a part of it (Singh et al., 2013).
All these studies will be useful to this paper to understand the subjectivity of job
satisfaction. Job satisfaction is a worker’s sense of achievement and success on the job.
According to a study done by Dr. P. K. Mishra (2013), the extent of employee motivation
specific subsets of attitudes held by the member of that specific organization or team.
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However, the employee motivation relies heavily on job satisfaction. Hence, making job
Management. Higher authorities consider job satisfaction as one of the most significant
Employee satisfaction is important because the employees are the key part of
any organizations or team and the product, either quality or quantity, might be affected
happiness that comes when a person fulfilled his or her needs and desires. It is a state
felt by a person who has experienced performance or an outcome that fulfilled his or her
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There are different factors that may affect job satisfaction, and here are
the different factors that different studies present. According to Ozturkoglu et al. (2016),
there are six factors that affect Turkish workers’ job satisfaction: policies on human
resources, the air quality of the workplace, safety, ergonomics, comfort in a workplace’s
temperature, and equipments. Ergonomics has the most impact among the given
factors. A study was done in a merchant bank in Ghana, most of the staff at the bank
finds their workplace pleasant and appealing. Stratified sampling was used to determine
the satisfaction level among employees. The findings conclude that the environment or
workplace has a significant effect on employees’ satisfaction (Owusu et al., 2017). One
factor that might affect job satisfaction is giving rewards. This is based on a study done
in the Jigawa State of Nigeria that reveals that compensation has a high impact of job
As stated by Mason and Griffin (2005) on their study, the concept of group task
corresponds to the group task and work environment on a shared attitude by the people
happen within a group such as the performance of the members, work environment, and
behavior. A member’s satisfaction varies and differs from other members as the
viewpoint of each member may be unassociated as to how they cooperate with their
subordinates. As said beforehand, performance may also affect the group satisfaction.
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universities in the United States and Qatar, a positive correlation involving team
satisfaction and performance was shown. A significant difference between American and
Qatari students is also shown in the results with a reasonable factor which is cultural
satisfaction on the academic and work field heavily relies on the process of how people
do the assigned or independently done tasks. Cultural differences are a part of behavior
and attitude because the people were shown different processes of doing tasks which
Ilevbare, and Odejimi (2014) brought about culture having a negative significant effect
member differences on the process of working in a research group may affect the overall
performance, better testing attitudes, and equal learning (Meseke, C., Nafziger, &
Meseke, J., 2010). With these variables showing positive results, the study also
items. Participants on the study showed a largely positive comments on the experience.
Working collaboratively hands the task to multiple people in able to not only lessen the
workload but also to work effectively with the assistance or help of the members. On the
other hand, the Cisco Networking Academy of Lyceum of the Philippines University -
Batangas, one of the widely known Computer Studies units of education in the
Philippines, showed a positive number of weighted means with the student satisfaction
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on curriculum materials and learning facilities (Red, 2011). Outside the group task field,
student satisfaction heavily depends on the quality of workplace. The workplace is also a
variable to be a considered when working with groups due to the equipment to be used if
possible. Job Satisfaction is closely related to academic satisfaction onto making tasks
and setting goals to be done. As shown in the study of Ang and Rabo (2018) for the De
La Salle University Research Congress, a positive correlation was once again shown on
employee engagement and job satisfaction. Dedication and likeliness on tasks are
shown to have a positive effect on the job satisfaction of employees. When in the
academic field, this may be applied to students with different views and hobbies. Lastly,
another study on laissez-faire and satisfaction was made by Skogstad et. al (2014). It
the previous study, the researchers came up with a conclusion usable in determining
Views of the authors on the concept of students’ satisfaction are quite diverse. Two
threads of perspectives are apparent: the academic and the social. Many European
requirements of learners and to try to enhance the quality of teaching and learning
(Wiers-Jenssen et al. 2002). The students were quite satisfied with academic advising
and quality of instructions. However, some of the respondents commented that they
would prefer to have a more interactive discussion during classes, instead of lectures,
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and organizations influencing satisfaction (Knox, Lindsay, & Kolb, 1992; Thomas &
Galambos, 2004). Student development studies have also recognized impacts on the
and faculty, living arrangements and self-evaluations of learners (Bean & Bradley, 1986;
Benjamin & Hollings, 1997). The connection between student teacher and student
satisfaction is particularly powerful and the reason could be is that excellent association
with educators on the part of both students and educators significantly affects the
is also well and the cause might be is that student satisfaction level is also greatly
influenced by teachers' attitude to their teaching profession and how much they get
prepared before teaching. Job satisfaction was also associated with productivity,
2008). Conversely, it has been shown that work discontent is harmful to businesses. If
businesses within their organisation do not enhance job satisfaction, they run the danger
of lower productivity, lower income, and failure (Haakonsson, Burton, Obel, & Laurdsen,
2008 ; Rossiter, 2009).Much of the present studies on leadership style and job
psychology, but only recently have scholars across many disciplines begun to explore
the question of happiness and life satisfaction. A major contribution of this literature is an
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self-rated issues of happiness and satisfaction with life (Diener et al. 1999). This study
supports the study by Singh that connects job satisfaction as a part of life satisfaction.
something to look into when we talk about employee satisfaction. A positive relationship
Pakistan (Cheema et al., 2015). A study done by Valliappan and Preethi (2015) in a
private firm in India using correlation and regression analysis reveals that employees are
more likely to be satisfied in their job if they are highly engaged with the people that they
work with. To further prove the point, a study done by Ang and Rabo (2018) shows that
packages and working environment conditions which also proves the study of Chinyio
and Ozturkoglu.
These factors are something to look out for when conducting the test for job
satisfaction. However, the respondents of the proponent’s study are in a nearly identical
environment (classroom) given that these factors are applicable in the satisfaction of a
Student Satisfaction
Views of the authors on the concept of students’ satisfaction are quite diverse. Two
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threads of perspectives are apparent: the academic and the social. Many European
requirements of learners and to try to enhance the quality of their methods in teaching
the features of learners and organizations influencing satisfaction (Knox, Lindsay, &
Kolb, 1992; Thomas & Galambos, 2004). Student development studies have also
learners (Bean & Bradley, 1986; Benjamin & Hollings, 1997). The connection between
student and teacher and student satisfaction is particularly powerful and the reason that
could be is that excellent association with educators on the part of both students and
preparedness with student satisfaction is also well and the cause might be is that
student satisfaction level is also greatly influenced by teachers' attitude to their teaching
profession and how much they get prepared before teaching. Academic performance in
environmental factors (Hijazi & Naqvi, 2006). (Lounsbury, Saudargas, Gibson, & Leong
2005) found out through their study that personality traits account for large portions of
the variance in satisfaction with college studies, the meta-analytic study has shown that
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appraise and communicate emotions; the ability to create emotions when they facilitate
thinking; the ability to comprehend emotions and emotional knowledge; and the capacity
According to Oja, student satisfaction comes from many things related to grades
and persistence. At some point, students having low grades are less satisfied rather than
effectiveness, campus climate, and lastly is for the concern for the individual. From that,
the students must be satisfied in any aspect. Overall the student performance in
institutional areas.
and service quality. It is important to understand that in order to increase the student
satisfaction rate, that student needs to improve his/her work as well. Many factors affect
student satisfaction and one of them is the environment that the students belongs to.
One factor that affects a student’s satisfaction is their social skills and how they interact
with each other. Zeda, Bernardelli, and Maran (2017) stated that the group work learning
method has a positive effect on student satisfaction and learning increases both social
skills and cognition. Satisfaction improves many aspects of a student’s life. The group
work learning method improves a student’s social skills. The satisfaction of the students
is increased when this method is used. The group work learning method allows students’
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effectiveness to increase and allows the students to transfer these skills to their group.
academic performance. It said that the international and academic all ways fall between
good and excellent of getting grades. The best prediction of student satisfaction is
having good grades between the institution and academic success. Thus, it can predict
more that students are more involved in such activities within the campus.
Naaj, Nachouki, and Ankit (2012) concluded through a study that student
satisfaction is considered an important factor that measures the quality of the things that
a student learns.
done right (St. Thomas University Online, 2014). Additionally, the people suitable with
this kind of leadership are those who prefer making decisions on a wide degree of scope
and those who are more comfortable on autonomously working on certain tasks. This
type of leadership is widely criticized because of its “free” and “risky” nature. Laissez-
faire leadership is often seen as leading with avoiding and completely disregarding the
to fail or even suffer negative consequences in the performance of the team and how
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they function. A study was conducted in Malaysia in order to investigate the impact of
as well (Islam et al., 2018). Njoroge, Wanjala, Mathews’ (2017) study showed that
led to the relationship between Laissez-Faire leadership style and the dimensions of
effect on employee participation. This study shows Laissez-Faire leadership style’s effect
leadership is a careless leadership and the involvement with the employees are less
compared to other types of leadership. It is recommended in the study that the utilization
Kuvaas (2014) which contains 2 phases of their study. This study talks about Laissez-
Faire Leadership with regards to ELMX which is also known as Economic Leader-
Member Exchange Relationships. Workers from an international high technology are the
main respondents of the first phase of the study whereas the second phase of the study
was composed of 197 workers from an international private security firm. A positive
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the first study phase , showed a full mediation on the negative relationship between
laissez-faire leadership style and affective commitment. On the other hand, the second
phase of the study showed a full mediation on the negative relationship between laissez-
faire leadership style and self-reported work effort and a partial mediation on the
organizational citizenship. This study provides a more technical and in-depth take on
Tosunoglu (2016), the researchers mentioned that supervisors or leaders that failed on
the employee satisfaction due to lack of presence and involvement may deteriorate the
trust of employees in the organization they belong in. This focuses on the work field with
its systematic nature. Barnett and Donald (2018) studied leadership and job satisfaction
which concluded that laissez-faire leadership have no significant relationship on the job
satisfaction. Another study by Demissie and Negussie (2013), also stated that laissez-
faire leadership conveys the lowest leadership effectiveness and also has a negative
relation with job satisfaction. Two studies were done in the banking sectors of Pakistan.
First, Chaudhry and Javed (2012) conducted a study to further understand the impact of
leadership style on the employee’s motivation. The results of the study states that the
Laissez-Faire gives of low levels of motivation amongst employees. This study might
help us pre-determine the result of our own study because it states that laissez-faire
one of the factors affecting job satisfaction. Moreover, Laissez-faire on their study
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indicated that the other leadership styles are more important compared to laissez-faire.
Laissez-Faire leaders usually are unable to act upon their thought and they avoid
situations where they know they will or may have a chance of encountering problems.
effectiveness of the employees and their satisfaction on the leadership style used upon
them. Leaders who utilize this style of leadership do not provide the much-needed
feedback to the members of the group that he or she is in. Due to this nature of laissez-
faire leaders, they work using their own ways and processes of being in control and
conflicts which may escalate to bullying on workplaces and its prevalence may be
effectively reduced and prevented in an organization. Bullying also does occur not only
in academic institutions but also in the work field. The study showed laissez-faire as a
variable causing negative effect onto the other variable. Abassi (2018) focuses on the
relationship in his study. Regression analyses reveals that laissez-faire leadership and
health. What affects an individual’s health is role conflict that might involve intrapersonal
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in some circumstances compared to other styles. However, just like the other styles, to
what extent this style could be of equal prominence, which stayed a little unexplored,
some jobs and work environments, Laissez-Faire leadership may be more significant
and have a higher level of importance compared to other leadership styles. As added by
the study, more consideration is needed in able to obtain efficient employees and better
styles as opposed to previous studies. It showed situations and jobs where laissez-faire
and laissez-faire leadership is the main focus of the study previously stated. Laissez-
faire was once again on the lowest correlation among the other types of leadership.
However, the researchers stated that each of the leadership styles, regardless of which
is used, have an evident relationship. The studies previously mentioned above resulted
wherein he introduced a concept of governance that the citizens within the reach of the
the people through the participatory element invoked into his jurisdiction. As suggested
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by the study, political leaders or leaders’ authority may be used in order to facilitate
individuals, groups, and the community to enhance their leadership. This showed the
laissez-faire leadership style in numerous studies. Rubio and Picardo (2017) studied the
leadership styles of nurse middle managers in Talisay District Hospital. The study results
indicated that among all leadership styles involved in the study, democratic leadership is
often used. This is said to be the most appropriate leadership style to be used in terms
authorative, democratic, and laissez-faire, is that of its similarity in terms of using the
and conflict management style have no significant relationship on the leadership style
negative association with other variables. Other than that, most of the studies
some studies showed positive results in different type of jobs and also positive results
between it and a few variables. This shows what leadership is specifically for employees
or workers alike.
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A study by Yang (2015) aims to change this conventional view because it relies
Nigeria, another study was conducted by Amanchukwu (2013) and this paper deals with
the surrounding thought of nations not being able to grow larger than the leadership
exemplified by the educational leaders of that nation. This is done by analyzing different
studies, theories, and articles done by other researchers. The paper concluded that the
the school. This study fully supports the conclusion of a study by Aydin, Uysal, and
Sarier. As mentioned by the previous study, Aydin, Uysal, and Sarier (2013)
their job and satisfaction were analyzed. The results showed that as the leadership
styles of the teacher’s administrators change, the level of commitment and satisfaction
changes as well. As for the academic field, students are more capable of doing tasks
through their own decision and a looser grip on a systematized nature as compared to
that of the work field. Another study conducted by Levine (2000) on fifty national
The prominence of those presidents on the lower ranked quintile among the top tier
institutions is relatively high. However, the findings are unexpected and created
numerous questions on the effect of the presidents utilizing laissez-faire leadership upon
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excellence within the educational institution. Robinson, Lloyd, Rowe (2008) conducted
current study is the second meta-analysis. Strong average effects leadership dimension
which involves the promotion and participation in teacher learning and development. On
the other hand, dimensions regarding goal setting and planning, coordinating, and
evaluation teaching and curriculum have shown moderate effects according to the meta-
analysis. This study shows that instructors also have a take on leadership regarding
learning and development. Furthermore, this study also concluded that if increased
number of leaders focused on the relationships, work, and learning on teaching and
learning’s core business, a greater and more positive effect will be applied to student
outcomes. The aim of the research was to unveil leadership style Laissez-Faire that is
usually referred to as the destructive leadership style. Laissez-Faire style rulers have
study by Unsar and Serol (2013) on those who study at the Trakya University Faculty of
the personality traits of extraverts. Differences were also seen between FEAS and
Vocational School students which are mainly on extravert, responsibility, and their
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are also more variables correlated or differentiated on not only laissez-faire but also on
According to Brooks (2013), relationships and kinship networks are the two
Moreover, Brooks (2013) also stated that “Effective school leaders utilize kinship
dynamics and networks to leverage influence in the schools and communities where
they work. The relationship prioritization of leadership can lead result in positive
community building or corruption, both of which are tolerated for the sake of smooth
Leadership models and highly centralized policy frameworks emerged from the
practice onto the Philippine leadership. The leadership works differently in the
Philippines as opposed to other countries. Even if more modern ways are continuously
being utilized or adopted by the school leaders, it still comprehends to the two factors,
namely relationships and kinship networks. In line with our study is the difference of
leadership here in the Philippines. Negative results were indicated in numerous studies
in other countries. This may be opposed by the previously said two factors that is
possibility to have a more positive result given that some people would rather be on a
looser and more open relationship with the group leader. People would want their
leadership to improve and in result obtain better leadership qualities. A study conducted
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shared vision that drives unit, divisional, and institutional short- and long-term planning
and organizing of work; articulating the vision and mission of the primary work unit, the
division and the institution; and leading, motivating, influencing, inspiring, and enabling
the contribution of others toward the effectiveness and success of the organization.
Students rated the leadership competency level of the practitioners of the program in the
study as high. The students who attended the program are satisfied with the program.
They also performed given tasks with competence and effectiveness. Suggestions given
upon them are utilized in order to improve their performance and the positive qualities of
a leader was demonstrated. This shows that students are open to being led and being a
leader themselves. They are willing to improve leadership with no regards on the
leadership styles. Within the documentary analysis of the study, the student leaders are
empowered on attaining the designated mission and vision of the institution and utilizing
the four functions which are instruction, research, extension, and production. This
on the type of leadership style to be used within the given team or group that the leader
belongs to.
and societal field. One of which is because it involves students who work in non-
systematic groups that is commonly assigned randomly. The studies and articles
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mentioned above involves leadership on the academic field. It mainly discusses and
transactional, etc. to laissez-faire. Other factors are also tackled that may affect the
leadership of a person.
Groups
positive learning effects (Zedda, Bernardelli, & Maran, 2017). The participants utilizes
this type of technique in able to complete the tasks given by an instructor. In the same
study previously mentioned, the results increased the overall satisfaction and course
satisfaction of the respondents. Working in groups provides better satisfaction within the
group but other factors such as the engagement, behavior, and performance. Scientific
productivity and research group size was tackled on the study of Cook, Grange, & Eyre-
Walker (2015). The study stated that the group size has a positive correlation on
variables which are number of citations and impact factor of the papers on its published
journals. In a research group, more people involved are more likely to have more
collaboration with each other. A study by Chang & Brickman (2018), divided students into
contributions from the members. As for the test, those who obtained high scores
recognized the beneficial aspects of group works while those who got a relatively low
score comprehended it as time-consuming with little regards to its beneficial aspect. The
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subordinates and scores obtained on certain tasks on the study shows how the
engagement of the students change. Another study by Coers, Williams, and Duncan
(2010) discussed the group development process and perceived importance and
confidence of group work skills. According to the study, the knowledge on group
group-related skills. Group skills can be enhanced through processes such as the
previously mentioned. Improving group skills can lead to a higher satisfaction and better
and organization’s effectiveness as stated in the study of Mohanty and Mohanty (2018).
The effectiveness of a group or team relies on the members and how they plan on doing
tasks to be handed.
As stated by Chiriac (2014) group work is learning for mean used in all
educational systems that a strong benefit in both learning and working in groups of the
classroom and it is view as equivalent to any other pedagogical practice. Many of the
students experienced that group work facilitated learnings, especially on the academic
knowledge of each group member. The three important prerequisites are learning,
organization and study social function that each of prerequisites that serve a different
effective pedagogy. Each abstraction has a positive and negative variance about group
work, in other words, all of the three abstractions have facilitated or hamper student
learnings from the university. Hence that most students experienced involved group work
as educated learning especially under academic knowledge. On the study Usman (2016)
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on the implementation of group work in the classroom one of the attempts that English
technique by which learners can work or learn together to do the tasks in tiny teams
composed of four or five learners of distinct skills. There are some factors for group work
learner responsibility and autonomy, and to individualize instructions. On the other hand,
group work may also have issues such as no longer controlling the class, using the
native language of the learners, reinforcing the mistakes of the learners and the difficulty
(2015) tasks separately had greater adverse impact scores compared to group condition
scores. the participants in the group condition would show higher positive affect and
lower negative affect scores concerning those individual conditions, with the groups with
high performance.
activities allow learners to deepen their content meaning and enhance their thinking
abilities. The most efficient use of group work is one that involves learners with higher-
Group activities allow learners to deepen their content meaning and enhance their
thinking abilities. The most efficient use of group work is one that involves learners with
interpretations. Short-term groups are temporary groups, with little or no time spent on
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group assignment, group assignment, or assignment of positions. The last one or fewer
sessions and are used to guarantee cognitive processing and teaching involvement.
Long-term groups or team groups are formed by the instructor and may stay together to
work on a broader task or project for an extended period (weeks or even the whole
semester). The student team is one form of an official group a stable group that operates
bullying, influence several learners throughout their academic careers, from elementary
school to university. Academic issues may harm the performance of a student in the
classroom, but they may also have a major impact on other fields of life, often putting
undue stress on a kid and interfering with the aspects of home, work, and play. Students
who struggle with college, in a variety of respects, may get assistance. With higher
assistance from the educational system, academic concerns can often be resolved.
students ' distinct requirements, and special education classrooms may be an alternative
for some learners whose present location in the classroom might not allow them to
flourish. As awareness of learning disabilities has risen, learners with learning disabilities
several categories, potentially affecting the ability of a student in the areas of spoken
language, written language, math or reasoning, and a teacher can work with a student
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A study held by Baker (2018) on the evidence in the overwhelming study pointing to
Research has shown that, overall, grouping skills do not have a positive or negative
impact on academic achievement, but imposes social and emotional impacts on learning
for students. When considering this style of classroom structure, the inequality between
high-capacity and low-capacity streams must be notified. Following the revival of global
reintroduced in the education scheme. Generally speaking, when students are grouped
This states the groups or teams with the its relation to the different tasks or
Conceptual Framework
IV DV
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As shown in the figure above, the IV-DV was used to demonstrate a descriptive
research design. Laissez-Faire leadership style, the independent variable, was chosen
by the researchers as the specific type of leadership to be focused on. The research
group satisfaction is the dependent variable chosen by the researchers which will be
quantified through a given questionnaire. Overall, the study will determine the effect of
Laissez-Faire as the utilized leadership style by the leader acting upon the research
research group is to be determined through the CSEA 107 th Annual Delegates Meeting
Leadership 101 Workshop which is modified by the researchers to fit the academic field.
On the other hand, the research group satisfaction rate of the subordinates under the
between Leadership styles and Teachers’ job satisfaction in ten school in Petaling
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