Capability Statement

Managed IT is a highly trusted and accountable

IT services provider who has been delivering
end to end, best practice ICT solutions to SMB,
enterprise and government organisations for
over a decade.

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Mission Statement
We deliver authentic best practice managed services, take ownership to deliver
outcomes, and attentively manage client expectations with utmost accountability.

Vision Statement
Managed IT is the trusted partner for managed IT, cloud and communications services
around Australia. We deliver client-focused and strategic outcomes, matching
optimal technology solutions to your business objectives.

We base our business on trust and integrity, offering the highest level of service and
expertise, while leading the industry in best practice and good governance.

Our Core Values

Commitment
Accountability
Passion
Professionalism
Continual improvement

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Awards & Recognitions

MSPmentor 501: 2015 Small

Business Edition
Managed IT ranks #20 on Penton Technology’s 2015 list of the world’s top 501
managed service providers in the small business category (<10 employees).

WALGA preferred supplier

The WA Local Government Association have selected Managed IT as
a preferred supplier, making it quick and easy for local government
organisations to procure IT services and systems.

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Certifications
As a Silver level partner, Managed IT can offer the highest degree of
expertise in working with Microsoft technologies, taking advantage of
close working relationships with the vendor, while receiving the program’s
top resources.

Our Microsoft partnerships and certifications ensure you receive expert

consultation in the design, deployment and customisation of web-based
products and advanced cloud-computing solutions.

Demonstrating expertise in SonicWALL platforms, Managed IT receives

special training and direct support from our vendor. This means we can
optimise and simplify your secure network according to recommended
standards, improving performance and productivity, no matter the size of
your business.

As a Symantec cloud Service Provider Partner, we deliver best-of-breed

hosted security protection with market-leading performance, all for an
affordable fixed cost.

As a VMware Professional Solution Provider, we can offer proven technology

and unique value virtualisation solutions that best serve your needs.

As a Dell Preferred Partner, Managed IT provides customers with an

unparalleled level of knowledge ensuring that the right Dell solution is
deployed to match the organisation’s business objectives.

Veeam is the leader in Virtualisation Backup and Replication solutions. Being

a Veeam Silver Partner demonstrates our commitment to key technology
developments available to our customers, and further confirms our ability to
comprehensively deliver Virtualisation solutions using leading technologies
such as Veeam Backup & Recovery.

As a member of the Citrix Service Provider program, we are able to offer

end users a complete cloud-based desktop with secure access to hosted
desktops and applications as well as mobile device management and file
sync and share. Aligning with Citrix ensures we have top-notch technologies
as well as a supportive network for setting up the business side of our DaaS
offering, truly a formula for success.

Comscentre provides corporate grade IP telephony, data, video & unified

communications, LAN and WAN managed communications services across
Australia and the Asian region.

As a partner of Comscentre, we can provide businesses with the unique

One Touch Communications solution: the amalgamation of voice, video and
data into one centralised, affordable and fully managed service that enables
collaborative networking.

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Quality of Service
Managed IT ensure quality of service by using only solutions
recognised as Leaders by the Gartner Magic Quadrant.

The Magic Quadrant provides independent and objective

insight into a competitive market. Providers in the Leaders
quadrant execute well against their current vision and are
adequately positioned for future changes in their industry.

The Gartner research process reveals IT providers in their

evolving business landscape. All Managed IT solutions are
built with technologies identified as Leaders by Gartner’s
Magic Quadrant.

Managed IT preferred
technologies
Data Center Networking – Cisco

Endpoint Protection Platforms – Symantec

Enterprise File Synchronisation and Sharing – eFolder

Enterprise Mobility Management Suites – Kaseya

Enterprise Network Firewalls – Dell SonicWALL

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What we do

ManagedServe

Let our team of local certified engineers

monitor, maintain and optimise your IT
infrastructure. Managed IT’s proactive,
outcomes-focused approach and
comprehensive reporting will provide
your organisation with full visibility and
absolute confidence.

• Help desk services

• Desktop essentials
• Vault off-site backup
• Roaming user protection

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What we do (cont)

ManagedConnect ManagedCloud ManagedGovernance

Ensure efficient communication Ensure security, performance We support organisations in

for all your internal users, sites
and systems. We offer a range
of networking and connectivity
solutions, tailored to suit your
business needs.
• NBN access
• Business grade internet
services
• Virtual Private Network for
remote users or tele-workers
• MPLS Private Networks for
ultra-secure private data
between offices
and compliance while reducing
your equipment, licensing and
maintenance overheads. As
a professional cloud broker,
integrator and provider,
Managed IT can design,
implement and manage an
end-to-end cloud solution on
your behalf.
• Private, Hybrid & Public
Cloud services
• Office 365
• Cloud DNS hosting
• Email protection
navigating the complex criteria
for IT solutions, strategies,
policies and procedures.
Our comprehensive, detailed
reports let you clearly identify,
understand and manage your
risks, reducing the chance of
non-compliance.
• CIO Advice
• SPLA licensing
• Email archiving
• Detailed ITIL compliant
documentation

Managed IT Pty Ltd 1300 626 243 PO Box 8560

Suite 11, 24 Parkland Road help@managedit.com.au Perth Business Centre
Osborne Park, WA 6017 managedit.com.au Perth WA 6849