Question e Rios

ANNEXURE
QUESTIONNAIRE
Part- A (for policyholders only)

Distinct personal profile
Name:
Age : a)Less than 30 b) 30-40 year

c) 40-50 year d) 50 year and above
Gender: Male Female

Marital Status: Married Unmarried
Educational Qualification:
a) Matriculation and below b) Under-graduate

c) Graduate d) Post-graduate
e) Professional Qualification (if any)
Family size:
a) Less than 2 b) 2 to 4 Members

c) 4 to 6 members d) More than 6
Occupation:
a) Government employee b) Private employee

c) Business man d) Retired employee
e) Professional
Monthly Income:
a) Below 10000 b) Rs.10000-20000

c) Rs. 20000-50000 d) More than 5000
1. One must have a suitable insurance policy in these days of uncertainty
Strongly Agree Agree neutral Disagree Strongly Disagree
2. If ‘yes’, from whom have you brought a policy?

a) LIC India Private insurer
c) Both
3. You have been dealing with above insurance company for the last how
many years?
a) Less than 2 years b) 2- 5 years

c) 5- 10 years d) more than 10 years
4. What is periodicity of premium?
a) Monthly b) Quarterly
c) Half yearly d) yearly
5. Your mode of premium.
a) Cash c) Debit card

b) Cheque d) Draft
e) Credit card f) through saving account
g) Any other
6. How do you rate the service of premium deposit mode of a life

insurance company?
Excellent very good average bad very worse
7. How do you find the premium rates of private life insurance as against
public life insurance companies?
very cheap cheap at par expensive very expensive

8. Life insurance in your opinion is important because of (Give Multiple
Response):
a) Risk cover b) Tax saving
c) Investment d) confidence building
e) All of them
9. Main reason for your sticking to company is
a) Quality b) Less premium

c) Better terms d) Better services
e) All of the above
10. To what extent the following factors influence you to purchase the
products of an insurance company?
a) Visit of insurance Agent b) General advertising
c) Direct mail advertising d) Newspaper
e) Magazines
11. Your Level of satisfaction with the performance of the company is
Excellent very good average bad very worse
12. Life needs protection due to uncertainties and as such long period
policy (15-20 years) is normal.
13. Do you feel that Consumer Protection Act, 1986 is sufficient to protect
the interests of policy holders?

14. Insurance sector is prone to deficiencies in services like other
service areas?
15. Private insurance companies do not bother about Consumer Protection

Act while giving insurance services.
16. Agents or insurance officials do not tell or disclose the Negative points
of the scheme/policies to the consumer while selling the same.
17. Terms and conditions of a contract are explained to the consumers by

life insurance companies at the time of taking policy.
18. Periodical amounts of Money back policies when fall due are not paid
in many cases by insurance companies.
19. Claims of pre-mature payment in case of death or disability not

decided for months.
20. Life insurance companies Send notices for payment of premium

afterwards when premium becomes due so that premium is not paid by
the consumer in time and penalty be imposed.

21. Final payment on expiry of the term of policy is made to the policy
holder/nominee immediately without delay.
22. Nature of the products of life insurance companies is easily

understandable.
23. Language of the brochure should be regional, simple and easily

understandable.
24. It is generally believed that insurance facilities should be availed from

one insurance company only.
25. Entry of private companies has affected business of public sector

companies.
26.
Entry of private companies has widened the scope of insurance sector in
India.
27. Marketing strategies of private companies have improved the strategies

of Public Sector Company also.
28. Quality of products of public sector insurance companies has improved

a lot with entry of private companies.
29. Inspite of so much of awareness by CPA and strictness by IRDA,
customers are entrapped by false promises by the insurance
companies.
30. If the negative features are intentionally kept secret by an agent/

sub agent, he/she should be penalized.
31. Death claims are promptly settled by insurance companies.


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ANNEXURE

Part- A (for policyholders only)

Age : a)Less than 30 b) 30-40 year

Gender: Male Female

a) Matriculation and below b) Under-graduate

a) Less than 2 b) 2 to 4 Members

a) Government employee b) Private employee

a) Below 10000 b) Rs.10000-20000

Strongly Agree Agree neutral Disagree Strongly Disagree

2. If ‘yes’, from whom have you brought a policy?

a) Less than 2 years b) 2- 5 years

a) Cash c) Debit card

6. How do you rate the service of premium deposit mode of a life

Excellent very good average bad very worse

very cheap cheap at par expensive very expensive

a) Quality b) Less premium

Excellent very good average bad very worse

Strongly Agree Agree neutral Disagree Strongly Disagree

Strongly Agree Agree neutral Disagree Strongly Disagree

Strongly Agree Agree neutral Disagree Strongly Disagree

15. Private insurance companies do not bother about Consumer Protection

Strongly Agree Agree neutral Disagree Strongly Disagree

Strongly Agree Agree neutral Disagree Strongly Disagree

17. Terms and conditions of a contract are explained to the consumers by

Strongly Agree Agree neutral Disagree Strongly Disagree

19. Claims of pre-mature payment in case of death or disability not

Strongly Agree Agree neutral Disagree Strongly Disagree

20. Life insurance companies Send notices for payment of premium

Strongly Agree Agree neutral Disagree Strongly Disagree

22. Nature of the products of life insurance companies is easily

23. Language of the brochure should be regional, simple and easily

24. It is generally believed that insurance facilities should be availed from

Strongly Agree Agree neutral Disagree Strongly Disagree

25. Entry of private companies has affected business of public sector

27. Marketing strategies of private companies have improved the strategies

28. Quality of products of public sector insurance companies has improved

30. If the negative features are intentionally kept secret by an agent/

31. Death claims are promptly settled by insurance companies.

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