For Immediate Action

Pursuant to Section 8 of Republic Act No. 11032 or the Ease of Doing Business
and Efficient Government Service Delivery (EODB EGSD) Act of 2018 which
states that “the head of the office or agency shall be primarily responsible for the
implementation of this Act and shall be held accountable to the public in rendering fast,
efficient, convenient, and reliable service”, may we respectfully transmit the following
report coursed through the Civil Service Commission’s (CSC’s) Contact Center ng
Bayan (CCB):

Name and Position of

Assistant Secretary EDGAR C. GALVANTE
Head of Office
Name of Agency Land Transportation Office
Address East Ave., Quezon City
Contact Details: TP: (02) 921-9072; 922-9061 to 64
(email/numbers) FX: (02) 921-9071; 921-9077
Attention: Bilis Aksyon Ms. MARIBEL T. SALAZAR
Partner Chief, Administrative Division
Ticket Reference Number LTOTayuman04012019
Date April 2, 2019
Nature of Report (Check Details of Concern:
one)
__Complaint “Gusto ko lang po i-complain ‘yung isang empleyado
___ Request for ng LTO Tayuman na si Mark Sibug dahil sinisigawan
Assistance kaming mga kumukuha ng lisensya dahil inutusan
___ Suggestion kaming kumuha ng papel na requirements sa
___ Query kanyang window.
___ Appreciation
___ Others I hope maaksyonan niyo si Mr. Sibug na
napakasama ng ugali at tinatakot pa kami na hindi
bibigyan ng lisensya kahit pasado kami sa exam
actual at nakabayad na kami. Hina-harass niya ang
mga pinagagalitan niyang kumukuha ng lisensya.”

Date of Incident: March 12, 2019

Name of Customer Anonymous (contact information withheld per request
of client)
Name of CCB Agent KCM
Other details on concern Text message received on April 2, 2019

As the law holds that the interest of the public be immediately addressed, we shall
await information on the action taken by your office, or your duly authorized
representative, within three (3) working days upon receipt thereof. Please send
your reply to CSC via email@contactcenterngbayan.gov.ph, and indicate ticket
reference number LTOTayuman04012019 for this concern.

We may be reached through our hotline numbers (02) 951-2575 and (02) 951-2576,
or telefax number (02) 932-0111. Further, please be informed that resolution rate of
CCB referrals sent to government agencies may be viewed via the website
www.contactcenterngbayan.gov.ph.

By Authority of the Commission:

MARIA LUISA SALONGA-AGAMATA, PhD, CESO V

Director IV
Public Assistance and Information Office

cc: Secretary ARTHUR P. TUGADE

Department of Transportation

Director IV JUDITH DONGALLO-CHICANO

CSC National Capital Region

Director II EVA F. OLMEDILLO

CSC FO-Social Security System