Perf Form 2018-09 0

Sage ERP X3 Performance Analysis Questionnaire Version 2018-09
Please take a moment to answer this questionnaire and inclu

This helps us focus on the appropriate data so we can assis
Customer / Project name and description:
System Information
Sage ERP X3 Version
Patch Level
Runtime version
SAFE X3 Client version (if applicable)
Web Server version (if applicable)
Number of [physical or virtual] distinct servers (App / Main Runtime +

Database + Additional Runtime + Report Server + Web)
If using virtualized environments,

which virtualization framework?
Sage ERP X3 Application / Main Runtime Server
Virtualized?
OS Type / Version / SP
Database Type / Version / SP
Total RAM / RAM clock speed

If virtualized, give virtual RAM allocation, and RAM clock speed of
virtualization platform
CPU Type and clock speed

If virtualized, give CPU type and clock speed for virtualization infrastructure
Number of CPUs / Cores per CPU

If virtualized, give number of vCPUs allocated
Network: Number of adapters / network speed
Disk array / disk characteristics
Database Server (Skip if same machine as App Server)

Virtualized?
Database Type / Version / SP



Additional Runtime Server(s)

(Skip if not applicable)
Number of Additional Runtime Server(s)
Virtualized?
SAFE X3 Web Server(s) (Skip if not applicable)
Number of Web Server(s)
Virtualized?
SAFE X3 Print Server(s) (Skip if not applicable)
Number of Print Server(s)
Virtualized?
Network Infrastructure
Network backbone speed
Network cards characteristics in servers hosting Sage ERP X3 Solution

components
If other network infrastructure information, please enter here.
Database Server storage : data, index, statistics, recovery mode
Size (Data / Index) in database for folder with performance problems
Total size of the database (Data + Index) (All folders)
Are all indexes present?

(See Help column)
Are all statistics computed and up-to-date?

(See Help column)
If SQL Server, recovery mode used for the instance?

(See Help column)
If Oracle, is Redo Log Archiving activated?
Database Server Memory allocation
If SQL Server, maximum memory allocation?
Oracle memory sizing
If other Database Server information

is relevant, please enter here
Network topology regarding user connections
What is the maximum numbers of concurrent user sessions at any point in

time (primary + secondary)
Please estimate connectivity type for users

If other user connectivity information, please enter here
Batches
What is your licence allocation for concurrent batch jobs?
How many batch tasks do you run per day?
Do you have heave batch tasks running during interactive usage hours
(working hours)?
If yes do you have several at the same time?
If other batch information, please enter here
Reports (Interactive or from reports server)
Estimation of "standard day" number of reports run / number of pages

generated
Estimation of "peak day" (e.g.: end of month) number of reports run / number
of pages generated
If other report information, please enter here
Web Services (if applicable)
How many Web Service pools are available for the solution (all folders)?
What is the Web Services Pool size (Number of channels)?
Please describe your usage of Web Services (Functional scope, number of

transactions per day, number of transactions per minute at peak time, etc.)
Performance Issues - Description
Do you experience performance issues in all areas of X3? Or in just some

identified functions?
Do you experience the same performance issues for users connected locally
(LAN) or remotely (WAN)
Do you experience the issues only in Web mode,
or also with the Windows Client?
If performance problems are experienced only in Web mode, please connect

to X3 through the Windows Client (on the Web Server machine and on
another workstation if possible) and repeat the tests. Do you experience the
same issues?
If using Web Services, do you encounter performance problems related to

that? Please describe
Do you experience performance issues throughout the day or only at some

points during the day?
Did performance issues appear at a specific time or since the beginning of the
implementation? If yes, when? What changes were applied to the system
(Patches, backups, migrations, upgrades, server change etc.) before issues
appeared?
Please describe the performance issues you are experiencing. Include precise
examples including parameters, data to use and screenshots.
If performance issues occur throughout the ERP, please include a report of

CPU and Disk (I/O) activity of the Servers (App and Data) throughout an
interval of time during which the issues occur.
Please take a moment to answer this questionnaire and include as many details as possible.
This helps us focus on the appropriate data so we can assist you in the best possible way.
Answer
Sage ERP X3 Global Support - © Sage 2018
s many details as possible.

in the best possible way.
Help
Ex: X3 V5.3 or X3 V6.4
Use the 'About' menu to get the patch level (ex. 17, 25…)
Use the 'About' menu to get the Runtime version (e.g. 16r.216)
Use the 'About' menu to get the Client version (e.g. CLI.112). The Client version may be different
depending on the workstation checked.
Access your Web Server home page (usually http://[Server]:28880) and expand the "The Web
Server" section. Example: WEB_126_JULIET
Ex: 3: 1 for SQL Server, 1 for X3 Application / Main Runtime, 1 for Report and Web servers
e.g. VMware ESX, Microsoft Hyper-V, Other. Please specify version of virtualization platform, for
instance VMware ESX 4.1
(Yes / No)
Ex. Windows 2008 R2 SP1, Redhat Linux 5.7, AIX 6.1 ML7
Ex. SQL Server 2008 SP2, Oracle 11gR2 11.2.0.1
Ex. 64 GB / 1066 MHz
Ex: Xeon 5520 @ 2.26 GHz, Power 7 @ 2.90 GHz
Ex: 2 CPUs / 4 cores per CPU or 6 vCPUs
Ex: Team of 2 cards / 1 Gbps
Please describe the make, model and physical arrangement (RAID / SSD etc.) and also the disk
speed (RPM).
If using a SAN, give Brand / Model / Connectivity type / type & number of disks / RAID arrays
organization, LUNs organization and usage
(Yes / No)
Ex. SQL Server 2008 SP2, Oracle 11gR2 11.2.0.1
Ex. 64 GB / 1066 MHz
speed (RPM).
If using a SAN, give Brand / Model / Connectivity type / Type & number of disks / RAID array
Ex: 3
(Yes / No)
Ex. 32 GB / 1066 MHz
Ex: 2
(Yes / No)
Ex. Windows 2008 R2 SP1, Redhat Linux 5.7
Ex. 4 GB / 1066 MHz
Ex: Xeon 5520 @ 2.26 GHz
Ex: 1 port / 100 Mbps
Ex: 2
(Yes / No)
Ex. Windows 2008 R2 SP1
Ex. 8 GB / 1066 MHz
Ex: Xeon 5520 @ 2.26 GHz
Ex: 1 port / 100 Mbps
Ex: 1 Gbit/s, 10 Gbit/s
Please detail if the network cards models are same or different from server to server
Log into your folder, use Development > Utilities > Verifications > Table Report
Run report, when finished go to "Base" 2nd tab, you'll get info for this folder and complete
database
Ex: 70 GB (data) + 40 GB (index)
See above
Ex: 150 GB
Log into the X3 Application folder and use Development > Utilities > Verifications > Database >
Search Indexes. Attach the report to this form.
Statistics. Attach the report to this form.
Full Recovery Mode (default at creation) / Simple Recovery Mode ?

Check with SQL Server Management Studio
No (default at creation) / Yes
Memory parameter in SQL Server Management Studio for the instance used by X3.
In case of SQL Server on the same server as X3 Application / Main Runtime, have you specified a
maximum memory size for SQL Server so it does not "eat up" all memory resources?
* If Oracle 10g: value of sga_size

* If Oracle 11g: value of memory_max_target and memory_target
Enter any relevant information for the database instance
Ex: 200
Ex: 50 on LAN with SAFE X3 client on their workstation + 50 on LAN through Web Server + 50
remote through Web Server + 50 remote with SAFE X3 Client on Citrix or Terminal Server
Ex : 8
Ex: 200
Ex: 200 reports & 2000 pages
e.g. WSDEMO1, WSDEMO2, WSPILOT, WSLIVE…
Please include data volume information (number of transactions per minute etc.)
Please describe which functions and data volumes and time examples for each of the functions,
along with the data used to test (Suppliers, Customers, Orders, Invoices, Journals numbers, criteria
etc.)
This is a critical question.Users may connect on the WAN (Dedicated lines or public internet) using
the Web browser, or using Citrix or Remote Desktop / Terminal services (TSE).
But they also may connect on the LAN using the SAFE X3 Client, the Web brows
This is a critical question.
Please describe periodicity, and investigate what is executed when the bottlenecks occur.
Think about network backbone congestion caused by factors external to Sage ERP X3 if this is a
multi-tier installation.
Think about CPU, memory or storage contention
Do not hesitate to include in separate document
On Windows servers you can use the performance monitor to log CPU, memory and I/O activity.
On Linux / AIX servers you can use the following utilities to monitor a lot of items: top, sar, iostat,
vmstat
Sage ERP X3 Performance Analysis Questionnaire Version 2018-09
Please take a moment to answer this questionna

This helps us focus on the appropriate data so
Customer / Project name and description:
System Information
Sage ERP X3 Version
Syracuse Web Server version

(answer also to Syracuse Web Server configuration below)
X3 Patch Level
Runtime version
Java Server version (if applicable - SOAP Web services up to PU8 and ADCs)
Number of [physical or virtual] distinct servers (App / Main Runtime + Database + Syracuse +
Additional Runtime + Report Server + Java Server)
If using virtualized environments,

which virtualization framework?
Sage ERP X3 Application / Main Runtime Server
Virtualized?
OS Type / Version / Service Pack
Is the OS up to date with updates?
If Database Server is in same server as X3 Application

Database Type / Version / Service Pack / Cumulative Update
For SQL Server, give version numbers
If virtualized, give virtual RAM allocation, and RAM clock speed of virtualization platform


If virtualized, give type of virtual network card used
Logical drives characteristics / state
Are logical drives regularly defragmented, if yes, which frequency
Database Server (Skip if same machine as App Server)
Virtualized?
Database Type / Version / Service Pack / Cumulative Update

For SQL Server, give version numbers




Logical drives characteristics / state
Are logical drives regularly defragmented, if yes, which frequency
Additional Process/Runtime Server(s)

(Skip if not applicable)
Number of Additional Runtime Server(s)
Virtualized?


SAFE X3 Syracuse Web Server(s) (Skip if not applicable)
Number of Syracuse Web Server(s)
Virtualized?



SAFE X3 Java Server(s) for Web Services and/or ADC (Skip if not applicable)
Number of Java Server(s)
Virtualized?



SAFE X3 Print Server(s) (skip if not applicable)
Number of Print Server(s)
Virtualized?


Network Infrastructure
Network backbone speed

Network cards characteristics in servers hosting Sage ERP X3 Solution components
If other network infrastructure information, please enter here.
Database Server storage : data, index, statistics, recovery mode

(answer in all cases, even if in same server as Application / Main Runtime)
Size (Data / Index) in database for folder with performance problems
Total size of the database (Data + Index) (All folders)
Are all indexes present?

(See Help column)
Are all statistics computed and up-to-date?
(See Help column)
If SQL Server, recovery mode used for the instance?

(See Help column)
If Oracle, is Redo Log Archiving activated?
Database Files configuration
Database Server Memory allocation

If SQL Server, maximum memory allocation?
Oracle memory sizing
If other Database Server information

is relevant, please enter here
Syracuse Web Server(s) configuration

Number of node.js workers for interactive sessions
Number of node.js workers for web services (from PU9 and beyond)
PU9 and beyond: Non standard parameters in nodelocal.js
- memoryThreshold1
- memoryThreshold2
- max_old_space_size
- maxRestrictedChildren
- childStatusPolling
- childPingStatusTimeout
- childMaxTimeoutDelay
If multiple Syracuse, do you use internal load balancer or external load balancer
Do you use a reverse proxy in front of Syracuse ?
Network topology regarding user connections
What is the maximum numbers of concurrent user sessions at any point in time (primary +
secondary)
Please estimate connectivity type for users
If other user connectivity information, please enter here
Batches
What is the average / maximum of concurrent batch tasks running during business hours
How many batch tasks do you run per day?
Do you have batch tasks with heavy workload running during interactive usage hours (working
hours)?
If yes do you have several at the same time?
If other batch information, please enter here
Reports (Interactive or from reports server)
Estimation of "standard day" number of reports run / number of pages generated
Estimation of "peak day" (e.g.: end of month) number of reports run / number of pages generated
If other report information, please enter here
Web Services (if applicable)
How many Web Service pools are available for the solution (all folders)?
What is the Web Services Pool size (Number of channels per pool)?
Please describe your usage of Web Services (Functional scope, number of transactions per day,
number of transactions per minute at peak time, etc.)
Performance Issues - Description
Do you experience performance issues in all areas of X3? Or in just some identified functions?
Do you experience the same performance issues for users connected locally (LAN) or remotely
(WAN)
If using Web Services, do you encounter performance problems related to that? If yes, please
describe
Do you experience performance issues throughout the day or only at some points during the day?
Did performance issues appear at a specific time or since the beginning of the implementation?
If at a specific time, when?
What changes were applied to the system (Patches, backups, migrations, upgrades, server change
etc.) just before issues appeared?
Please describe the performance issues you are experiencing. Include precise examples including
parameters, data to use and screenshots.
If performance issues occur throughout the ERP, please include a report of CPU and Disk (I/O)
activity of the Servers (App and Data) throughout an interval of time during which the issues occur.
Please take a moment to answer this questionnaire and include as many details as possible.
This helps us focus on the appropriate data so we can assist you in the best possible way.
Answer
Sage ERP X3 Global Support - © Sage 2018
details as possible.
est possible way.
Tips for answer
Ex: X3 V7 or X3 PU8 or X3 PU9 or X3 V11
V7: Use Administration -> Administration -> Verrsion information

PU8: Use Administration -> Administration -> License -> About
Report the "Web server version"
PU9 & V11: Use Administration -> Utilities -> Update -> About
When possible, report:

- Web Server version: (example: 11.10.2-0)
- Build Information: (example: release/11.10 build 2 of 2018-06-27)
From screen in above procedure, click on X3 endpoint link, report "Patch number" (example: 10)
From screen in above procedure, click on X3 endpoint link, report "Runtime version" (example:
17r.219)
Access your Java Server home page (usually http://[Server]:28880) and expand the "The Web
Server" section. Example: WEB_126_JULIET
Ex: 3: 1 for SQL Server, 1 for X3 Application / Main Runtime, 1 for Syracuse / Mongodb /
ElasticSearch, 1 for Report and JavaWeb for ADC (portable terminals)
e.g. VMware ESX, Microsoft Hyper-V, Other. Please specify version of virtualization platform, for
instance VMware ESX 5.5, 6.0
(Yes / No)
Ex. Windows 2012 R2 SP1, Windows 2016, Redhat Linux 6.4, Oracle Enterprise Linux 7.5, IBM AIX
6.1 ML7
Yes/No. If not:
- since when?
- Is auto-update or centrally managed update active?
Ex. SQL Server 2012 / 11.0.5343.0, SQL Server 2016 / 13.0.5081.1, Oracle 11gR2 11.2.0.4
Ex. 64 GB / 1066 MHz, plus size of the sticks (8*4 GB for instance)
Ex: Intel Xeon 5520 @ 2.26 GHz, Power 7 @ 2.90 GHz
Ex: 2 CPUs / 4 cores per CPU (physical) or 6 vCPUs (virtual)
Ex: Team of 2 cards / 1 Gbps - VMXNET3

List logical drives with main usage, size, percentage of free space.
Ex:
- C: system, 60 GB, 25% free space,
- D: Application, 200 GB, 30% free space
Yes - weekly / No
speed (RPM).
If using a SAN, give Brand / Model / Connectivity type / type & number of disks / RAID arrays
(Yes / No)
6.1 ML7
Yes/No. If not:
- since when?
Ex. SQL Server 2012 / 11.0.5343.0, SQL Server 2016 / 13.0.5081.1, Oracle 11gR2 11.2.0.4
List logical drives with main usage, size, percentage of free space.
Ex:
- C: system, 60 GB, 25% free space,
- D: Data, 200 GB, 30% free space
- E: Log: 100 GB, 30% free space
Yes - weekly / No
speed (RPM).
If using a SAN, give Brand / Model / Connectivity type / Type & number of disks / RAID array
Ex: 2
(Yes / No)
6.1 ML7
Yes/No. If not:
- since when?

Ex: 2
(Yes / No)
Ex. Windows 2012 R2 SP1, Windows 2016, Redhat Linux 6.4, Oracle Enterprise Linux 7.5
Yes/No. If not:
- since when?
Ex: Xeon 5520 @ 2.26 GHz
Ex: 1 CPUs / 4 cores (physical) per CPU or 2 vCPUs (virtual)
Ex: 1
(Yes / No)
Ex. Windows 2012 R2 SP1, Windows 2016, Redhat Linux 6.4, Oracle Enterprise Linux 7.5
Yes/No. If not:
- since when?
Ex: Xeon 5520 @ 2.26 GHz
Ex: 2
(Yes / No)
Ex. Windows 2012 R2 SP1, Windows 2016
Yes/No. If not:
- since when?
Ex: Xeon 5520 @ 2.26 GHz
Ex: 1 Gbit/s, 10 Gbit/s

Please detail if the network cards models are same or different from server to server
Log into your endpoint, use Development > Utilities > Verifications > Table Report
Run report, when finished go to "Base" 2nd tab, you'll get info for this folder and complete
database
Ex: 70 GB (data) + 40 GB (index)
See above
Ex: 150 GB
Search Indexes. Attach the report to this form.
Statistics. Attach the report to this form.
Full Recovery Mode (default at creation) / Simple Recovery Mode ?

Check with SQL Server Management Studio
No (default at creation) / Yes
Ex:
SQL SERVER: 2 filegroups (list tables per filegroup), Data and Index on drive C, Tempdb on drive D,
current size of tempdb
Oracle: Location of system tablespaces, redo logs, folders tablespaces,
Memory parameter in SQL Server Management Studio for the instance used by X3.
In case of SQL Server on the same server as X3 Application / Main Runtime, have you specified a
maximum memory size for SQL Server so it does not "eat up" all memory resources?
* If Oracle 10g: value of sga_size & pga_size
* If Oracle 11g, 12c: value of memory_max_target and memory_target or value of sga_size &
pga_size if not using Automatic Memory Management
Enter any relevant information for the database instance
Ex: 4 - Minimum is 1
If multiple servers and different configuration per server, indicate per server config
Ex: 2 - Minimum is 0 if no WS
If multiple servers and different configuration per server, indicate per server config
These parameters may have been changed if you have to handle big documents (orders, invoices,
etc) with thousands or more lines.
Indicate value of localBalancer parameter in nodelocal.js if present
If yes, indicate which appliance / software stack is used, for instance F5 Big IP or Haproxy or NGINX
Ex: 200
Ex: 50 on LAN with browser on their workstation + 50 remote with browser on workstation + 50
remote with browser on Citrix or Terminal Server desktop
Ex : 6 avg. / 12 max
Ex: 200
e.g. WSDEMO1, WSDEMO2, WSPILOT, WSLIVE…
Please include data volume information (number of transactions per minute etc.)
Please describe which functions and data volumes and time examples for each of the functions,
along with the data used to test (Suppliers, Customers, Orders, Invoices, Journals numbers, criteria
etc.)
This is a critical question.Users may connect on the WAN (Dedicated lines or public internet) using
the Web browser, or using Citrix or Remote Desktop / Terminal services (TSE).
But they also may connect on the LAN using the the Web browser.
Please describe periodicity, and investigate what is executed when the bottlenecks occur.
Think about network backbone congestion caused by factors external to Sage ERP X3 if this is a
multi-tier installation.
Think about CPU, memory or storage contention
Do not hesitate to include in separate document
On Windows servers you can use the performance monitor to log CPU, memory and I/O activity.
On Linux / AIX servers you can use the following utilities to monitor a lot of items: top, sar, iostat,
vmstat
If virtualized, you may query the usage statistics at the hypervisor level.
If you use a high-end SAN, you may be able to gather I/O and throughput statistics for the SAN
LUNs underlying your servers' storage.

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Sage ERP X3 Performance Analysis Questionnaire Version 2018-09

Please take a moment to answer this questionnaire and inclu

Customer / Project name and description:

Sage ERP X3 Version

SAFE X3 Client version (if applicable)

Web Server version (if applicable)

Number of [physical or virtual] distinct servers (App / Main Runtime +

If using virtualized environments,

Sage ERP X3 Application / Main Runtime Server

Database Type / Version / SP

Total RAM / RAM clock speed

CPU Type and clock speed

Number of CPUs / Cores per CPU

Network: Number of adapters / network speed

Disk array / disk characteristics

Database Server (Skip if same machine as App Server)

Database Type / Version / SP

Total RAM / RAM clock speed

CPU Type and clock speed

Number of CPUs / Cores per CPU

Network: Number of adapters / network speed

Disk array / disk characteristics

Additional Runtime Server(s)

Number of Additional Runtime Server(s)

Network: Number of adapters / network speed

SAFE X3 Web Server(s) (Skip if not applicable)

Number of Web Server(s)

Network: Number of adapters / network speed

SAFE X3 Print Server(s) (Skip if not applicable)

Number of Print Server(s)

Network: Number of adapters / network speed

Network backbone speed

Network cards characteristics in servers hosting Sage ERP X3 Solution

If other network infrastructure information, please enter here.

Database Server storage : data, index, statistics, recovery mode

Size (Data / Index) in database for folder with performance problems

Total size of the database (Data + Index) (All folders)

Are all indexes present?

Are all statistics computed and up-to-date?

If SQL Server, recovery mode used for the instance?

If Oracle, is Redo Log Archiving activated?

Database Server Memory allocation

If SQL Server, maximum memory allocation?

Oracle memory sizing

If other Database Server information

Network topology regarding user connections

What is the maximum numbers of concurrent user sessions at any point in

Please estimate connectivity type for users

What is your licence allocation for concurrent batch jobs?

How many batch tasks do you run per day?

If other batch information, please enter here

Reports (Interactive or from reports server)

Estimation of "standard day" number of reports run / number of pages

If other report information, please enter here

Web Services (if applicable)

What is the Web Services Pool size (Number of channels)?

Please describe your usage of Web Services (Functional scope, number of

Performance Issues - Description

Do you experience performance issues in all areas of X3? Or in just some

If performance problems are experienced only in Web mode, please connect

If using Web Services, do you encounter performance problems related to

Do you experience performance issues throughout the day or only at some

If performance issues occur throughout the ERP, please include a report of