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Essential Maintenance Guide


Base Stations
Flexi M ul tiradio 10 BTS EDGE : GF16 , GF 17, GF 18
Flexi MR Edge Base Station: EX16, EX 18,EX18. 3
Flexi Edge Base Station: EX16 , EX18
GSM -R Flexi Edge Base Station: EXR5_ 2

Approv al date: 26-Apr-2018

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Table of Contents
1. Purpose............................................................................................................................................................................................. 4
2. Current Product Information...................................................................................................................................................... 4
2.1 Recommended Software Releases ..................................................................................................................................... 4
2.1.1 GF18 SW Release ........................................................................................................................................................... 4
2.1.2 GF17 SW Release............................................................................................................................................................ 4
2.1.3 EX18.3 SW Release ......................................................................................................................................................... 5
2.1.4 EX18 SW Release ............................................................................................................................................................ 5
2.1.5 EX16 SW Release............................................................................................................................................................ 6
2.1.5.1 EX16 Release and Maintenance Packages ........................................................................................................ 6
2.1.6 EX18.3 SW Release ........................................................................................................................................................ 8
2.1.6.1 EX16 Release and Maintenance Packages ........................................................................................................ 9
2.1.6.2 Release and Maintenance Packages .................................................................................................................. 11
2.2 Roadmaps..................................................................................................................................................................................12
2.2.1 SW Delivery Schedules for product BTS ................................................................................................................12
SW Delivery schedule shows all scheduled SW deliveries (Release and or Correction Deliveries). Please note:
Dates in the schedule are SW publishing dates. Depending on the customer agreement the
customer delivery/availability dates might differ from the publishing dates. ............................................12
2.2.2 Summary of planned Release/Maintenance dates: ............................................................................................13
2.3 Release Phase-out Milestones............................................................................................................................................ 14
2.3.1 GSM16 SW Release Phase-Out ................................................................................................................................ 14
2.3.2 2G BTS HW ESMB/C Phase-out ............................................................................................................................... 14
2.4 Release Compatibility .............................................................................................................................................................15
2.4.1 Compatibility Matrix.....................................................................................................................................................15
2.4.2 Release Compatibility Report ...................................................................................................................................15
2.5 2G BTS HW requirements .....................................................................................................................................................15
3. ACTIONS TO PREVENT PROBLEMS IN THE NETWORK ....................................................................................................... 16
3.1 SW Technical Support Notes: .............................................................................................................................................. 16
3.1.1 List of Active TS Notes .............................................................................................................................................. 16
3.2 HW Technical Support Notes ...............................................................................................................................................17
3.3 List of Generic Faults............................................................................................................................................................. 19
4. General Outage preventive operations and actions .......................................................................................................... 20
4.1 Regular Maintenance activities ........................................................................................................................................... 20
4.2 Actions to prevent outages ..................................................................................................................................................21
4.3 Outage Recovery .....................................................................................................................................................................21
5. Common problems leading to Outages.................................................................................................................................21
6. Further information and reference source .......................................................................................................................... 22

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Contact:
Contact your local Nokia support

Summary of changes:

10-Apr-2017 1.0 Approved


10-May-2017 2.0 Approved.
14-Jun-2017 3.0 Approved
17-Jul-2017 4.0 Approved
11-Aug-2017 5.0 Approved
10-Sep-2017 6.0 Approved
14-Oct-2017 7.0 Approved
12-Dec-2017 8.0 Approved
18-Jan-2018 9.0 Approved
20-Mar-2018 10.0 Approved
26-Apr-2018 11.0 Approved

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1. PURPOSE

Purpose of this document is to make available generic information that will help customer with the
support of customer team to prevent outages and speed up system recovery in outage situation. All
information of this document is based on products and releases.
Main topics in this document are dealing with current product information, common problems leading to
outages and recommended maintenance practices and tools.

2. CURRENT PRODUCT INFORMATION

2.1 Recommended Software Releases

2.1.1 GF18 SW Release

GF18 is latest SW release available on 28.02.2018 and is available on following path: -

GF18 release related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi Multiradio 10 BTS EDGE -> Software List -> Flexi GF18 SW
NOLS LINK
Flexi Multiradio 10 BTS EDGE GF18 A5/0 via NOLS.
Flexi Multiradio 10 BTS EDGE GF180 A5/1 and A5/3 via NOLS

2.1.2 GF17 SW Release

GF17 is latest SW release available on 28.02.2017 and is available on following path: -

GF17 release related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi Multiradio 10 BTS EDGE -> Software List -> Flexi GF17 SW
NOLS LINK

GF17 Priority Package 3.1 has been available since 3rd Apr 2018
GF17 Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio 10 BTS EDGE -> Software List -> Flexi GF17 SW -> ->
Flexi Multiradio 10 BTS EDGE GF17 3.1 A5/0 via NOLS.
Flexi Multiradio 10 BTS EDGE GF117 3.1 A5/1 and A5/3 via NOLS

GF17 Maintenance Package 3.0 has been available since 22nd Jan 2018
GF17 Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio 10 BTS EDGE -> Software List -> Flexi GF17 SW -> ->
Flexi Multiradio 10 BTS EDGE GF17 3.0 A5/0 via NOLS.
Flexi Multiradio 10 BTS EDGE GF117 3.0 A5/1 and A5/3 via NOLS

GF17 Maintenance Package 2.0 has been available since 22nd Sep 2017
GF17 Maintenance related Software/documents is available under following path:

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NOLS -> Care -> Software Supply Tool -> Flexi Multiradio 10 BTS EDGE -> Software List -> Flexi GF17 SW -> ->
Flexi Multiradio 10 BTS EDGE GF17 2.0 A5/0 via NOLS.
Flexi Multiradio 10 BTS EDGE GF117 2.0 A5/1 and A5/3 via NOLS

GF17 Maintenance Package 1.0 has been available since 12th Jun 2017
GF17 Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio 10 BTS EDGE -> Software List -> Flexi GF17 SW -> ->
Flexi Multiradio 10 BTS EDGE GF17 1.0 A5/0 via NOLS.
Flexi Multiradio 10 BTS EDGE GF117 1.0 A5/1 and A5/3 via NOLS

2.1.3 EX18.3 SW Release

EX18.3 is latest SW release available on 29.03.2018 and is available on following path: -

EX18.3 release related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> Flexi EX18.3 SW
NOLS LINK
Flexi Multiradio BTS EDGE EX18.3 A5/0 via NOLS.
Flexi Multiradio BTS EDGE EX18.3 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX18.3 IPsec A5/3 via NOLS

2.1.4 EX18 SW Release

EX18 is latest SW release available on 28.02.2018 and is available on following path: -

EX18 release related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> Flexi EX18 SW
NOLS LINK
Flexi Multiradio BTS EDGE EX18 A5/0 via NOLS.
Flexi Multiradio BTS EDGE EX18 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX18 IPsec A5/3 via NOLS

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2.1.5 EX16 SW Release

FLEXI MULTIRADIO BTS EDGE


EX16 is the latest SW release available.
EX16 release related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW -> EX16 Release
SW

2.1.5.1 EX16 Release and Maintenance Packages

EX 16 Minor Maintenance Package 6.4 has been available since 3rd April 2018.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 6.4 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 6.4 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 6.4 IPsec A5/3 via NOLS

EX 16 Minor Maintenance Package 6.2 has been available since 15th January 2018.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 6.2 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 6.2 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 6.2 IPsec A5/3 via NOLS

EX 16 Minor Maintenance Package 6.1 has been available since 12th December 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 6.1 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 6.1 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 6.1 IPsec A5/3 via NOLS

EX 16 Maintenance Package 6.0 has been available since 22nd September 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 6.0 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 6.0 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 6.0 IPsec A5/3 via NOLS

EX 16 Priority Package 4.1 has been available since 23rd June, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 4.1 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 4.1 A5/1 and A5/3 via NOLS

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Flexi Multiradio BTS EDGE EX16 4.1 IPsec A5/3 via NOLS

EX 16 Maintenance Package 5.0 has been available since 02nd June, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 5.0 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 5.0 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 5.0 IPsec A5/3 via NOLS

EX 16 Priority Package 3.5 has been available since 07th April, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 3.5 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 3.5 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 3.5 IPsec A5/3 via NOLS

EX 16 Maintenance Package 4.0 has been available since 06 th March, 2017.


EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 4.0 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 4.0 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 4.0 IPsec A5/3 via NOLS

EX 16 Priority Package 3.4 has been available since 05th January, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 3.4 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 3.4 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 3.4 IPsec A5/3 via NOLS

EX 16 Priority Package 3.2 has been available since 15th November, 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 3.2 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 3.2 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 3.2 IPsec A5/3 via NOLS

EX 16 Maintenance Package 3.0 has been available since 30 th September, 2016.


EX Maintenance Related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 3.0 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 3.0 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 3.0 IPsec A5/3 via NOLS

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EX 16 Maintenance Package 2.0 has been available since 5th July, 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 2.0 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 2.0 IPsec A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 2.0 IPsec A5/3 via NOLS

EX 16 Priority Package 1.2 has been available since 30th June, 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 1.2 A5/1 and A5/3 via NOLS

EX 16 Priority Package 1.1 has been available since 18th April, 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 1.1 A5/1 and A5/3 via NOLS
EX 16 Maintenance Package 1.0 has been available since 7th March, 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi Multiradio BTS EDGE -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 1.0 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 1.0 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 1.0 IPsec A5/3 via NOLS

FLEXI EDGE BASE STATION

2.1.6 EX18.3 SW Release

EX18.3 is latest SW release available on 29.03.2018 and is available on following path: -

EX18.3 release related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi EDGE BTS EDGE -> Software List -> Flexi EX18.3 SW
NOLS LINK
Flexi EDGE BTS EX18.3 A5/0 via NOLS
Flexi EDGE BTS EX18.3 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX18.3 A5/1 and A5/3 via NOLS

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EX16 is the latest SW release available.


EX16 release related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW -> EX16 Release SW

2.1.6.1 EX16 Release and Maintenance Packages

EX 16 Minor Maintenance Package 6.4 has been available since 3rd April 2018.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 6.4 A5/0 via NOLS
Flexi EDGE BTS EX16 6.4 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 6.4 A5/1 and A5/3 via NOLS

EX 16 Minor Maintenance Package 6.2 has been available since 15th January 2018.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 6.2 A5/0 via NOLS
Flexi EDGE BTS EX16 6.2 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 6.2 A5/1 and A5/3 via NOLS

EX 16 Minor Maintenance Package 6.1 has been available since 12th December 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 6.1 A5/0 via NOLS
Flexi EDGE BTS EX16 6.1 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 6.1 A5/1 and A5/3 via NOLS

EX 16 Maintenance Package 6.0 has been available since 22nd September 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 6.0 A5/0 via NOLS
Flexi EDGE BTS EX16 6.0 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 6.0 A5/1 and A5/3 via NOLS

EX 16 Priority Package 4.1 has been available since 23rd June, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station -> Software List -> EX16 SW ->
Flexi Multiradio BTS EDGE EX16 4.1 A5/0 via NOLS
Flexi Multiradio BTS EDGE EX16 4.1 A5/1 and A5/3 via NOLS
Flexi Multiradio BTS EDGE EX16 4.1 IPsec A5/3 via NOLS

EX 16 Maintenance Package 5.0 has been available since 02nd June, 2017.

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EX Maintenance related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 5.0 A5/0 via NOLS
Flexi EDGE BTS EX16 5.0 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 5.0 A5/1 and A5/3 via NOLS

EX 16 Priority Package 3.5 has been available since 07th April, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE Base Station EX16 3.5 A5/0 via NOLS
Flexi EDGE Base Station EX16 3.5 A5/1 and A5/3 via NOLS
Flexi EDGE Base Station EX16 3.5 A5/1 and A5/3 via NOLS
EX 16 Maintenance Package 4.0 has been available since 06 th March, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 4.0 A5/0 via NOLS
Flexi EDGE BTS EX16 4.0 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 4.0 A5/1 and A5/3 via NOLS

EX 16 Priority Package 3.4 has been available since 05th January, 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE Base Station EX16 3.4 A5/0 via NOLS
Flexi EDGE Base Station EX16 3.4 A5/1 and A5/3 via NOLS
Flexi EDGE Base Station EX16 3.4 A5/1 and A5/3 via NOLS

EX 16 Priority Package 3.2 has been available since 20th December 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE Base Station EX16 3.2 A5/0 via NOLS
Flexi EDGE Base Station EX16 3.2 A5/1 and A5/3 via NOLS
Flexi EDGE Base Station EX16 3.2 IPSec A5/3 via NOLS

EX 16 Maintenance Package 3.0 has been available since 30 th September 2016.


EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 3.0 A5/0 via NOLS
Flexi EDGE BTS EX16 3.0 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 3.0 IPsec A5/3 via NOLS

EX 16 Maintenance Package 2.0 has been available since 5th July 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 2.0 A5/0 via NOLS
Flexi EDGE BTS EX16 2.0 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 2.0 IPsec A5/3 via NOLS

EX 16 Maintenance Package 1.0 has been available since 7th March 2016.

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EX Maintenance related Software/documents is available under following path:


NOLS -> Care -> Software Supply Tool -> Flexi EDGE Base Station-> Software List -> EX16 SW ->
Flexi EDGE BTS EX16 1.0 A5/0 via NOLS
Flexi EDGE BTS EX16 1.0 A5/1 and A5/3 via NOLS
Flexi EDGE BTS EX16 1.0 IPsec A5/3 via NOLS

FLEXI EDGE GSM-R BTS

2.1.6.2 Release and Maintenance Packages

EXR5_2 Service Package 4.0 has been available since 14th December 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE GSM_R BTS-> Software List -> EXR5_2 SW ->
Flexi EDGE BTS EXR5_2 4.0 A50 SW for GSM-R via NOLS
Flexi EDGE BTS EXR5_2 4.0 A51 and A53 SW for GSM-R via NOLS
Flexi EDGE BTS EXR5_2 4.0 IPSec A53 SW for GSM-R via NOLS

EXR5_2 Service Package 3.0(RGR40 SP1) has been available since 14th July 2017.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE GSM_R BTS-> Software List -> EXR5_2 SW ->
Flexi EDGE BTS EXR5_2 3.0 A50 SW for GSM-R via NOLS
Flexi EDGE BTS EXR5_2 3.0 A51 and A53 SW for GSM-R via NOLS
Flexi EDGE BTS EXR5_2 3.0 IPSec A53 SW for GSM-R via NOLS

EXR5_2 Maintenance Package 2.1 has been available since 21st December 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE GSM_R BTS-> Software List -> EXR5_2 SW ->
Flexi EDGE BTS EXR5_2 2.1 A50 SW for GSM-R via NOLS
Flexi EDGE BTS EXR5_2 2.1 A51 and A53 SW for GSM-R via NOLS
Flexi EDGE BTS EXR5_2 2.1 IPSec A53 SW for GSM-R via NOLS

EXR5_2 Maintenance Package 2.0 has been available since 22nd July 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE GSM_R BTS -> Software List -> EXR5_2 SW ->
Flexi EDGE BTS EXR5_2 2.0 A50 SW for GSM-R via NOLS.
Flexi EDGE BTS EXR5_2 2.0 A51 and A53 SW for GSM-R via NOLS.
Flexi EDGE BTS EXR5_2 2.0 IPSec A53 SW for GSM-R via NOLS.

EXR5_2 Maintenance Package 1.0 has been available since 25th Feb 2016.
EX Maintenance related Software/documents is available under following path:
NOLS -> Care -> Software Supply Tool -> Flexi EDGE GSM_R BTS -> Software List -> EXR5_2 SW ->
Flexi EDGE BTS EXR5_2 1.0 A50 SW for GSM-R via NOLS.
Flexi EDGE BTS EXR5_2 1.0 A51 and A53 SW for GSM-R via NOLS.
Flexi EDGE BTS EXR5_2 1.0 IPSec A53 SW for GSM-R via NOLS.

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2.2 Roadmaps

2.2.1 SW Delivery Schedules for product BTS

SW Delivery schedule shows all scheduled SW deliveries (Release and or Correction Deliveries). Please
note: Dates in the schedule are SW publishing dates. Depending on the customer agreement the
customer delivery/availability dates might differ from the publishing dates.

Please consult your local Nokia Care services for details.

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2.2.2 Summary of planned Release/Maintenance dates:

EX18 1.0 31-05-2018


GF18 1.0 31-05-2018

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Note: Planned dates may change as per requirements.

Product and Release specific SW Update Roadmap can be found from NOLS SW Supply Tool (SWST):
NOLS -> Care -> Software Supply Tool -> SW Delivery Schedule

GSM BSS Roadmap newsletter can be found: GSM Newsletter.


NOLS -> Care -> Software Supply Tool -> Software List Newsletter Generic Select GSM BSS -> Show
Newsletter -> Select Newsletter and click on download

2.3 Release Phase-out Milestones

2.3.1 GSM16 SW Release Phase-Out

GSM16 release will reach End of Maintenance (C10) milestone on 28th of February 2018.

• End of Maintenance (C10) 28.02.2018

It is recommended to contact accountable Nokia Customer team/Care Program manager to initiate the planning
for the schedule of the SW upgrade to newer GSM17 SW release.
EX16 Phase out. TSN link NOLS.

2.3.2 2G BTS HW ESMB/C Phase-out

The end of deliveries(C09) for 2G BTS HW ESMB/C milestone was declared on 31st May 2017.
ESMB/C-
• End of deliveries (C09) 31.05.2017

2G BTS HW ESMB/C will reach End of Support (C10) milestone on 31st of May 2023.

• End of Support (C10) 31.05.2023

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2.4 Release Compatibility

2.4.1 Compatibility Matrix

Information about Base Stations release compatibility dependencies to other Nokia Solutions and
Networks products is available in NOLS Product Information Center under Compatibility Matrix
Access Networks Compatibility Matrix

2.4.2 Release Compatibility Report

Compatibility Report is provided with each Main Release and Update Release as part of SW delivery
documentation and available in NOLS on the specific SW delivery page. Each report contains release
specific compatibility information.

2.5 2G BTS HW requirements

If a module fails and you have carried out troubleshooting, replace the module with a new one. For
troubleshooting instructions and alarm information, see Trouble Management of Flexi Multiradio BTS
GSM/EDGE.
Refer Replacing Modules .
This Technical Support Note describes Restore Factory Settings (RFSToolv3) – restore tool introduces an
onsite recovery step and thus can prevent possible unit swap for repair. The RFSToolv3 tool shall be
utilized whenever the regular recovery procedures (e.g. resets, reconfiguration, SW download) are not
possible or they do not recover the fault state. Restore tool enables local identification of ‘locked’ FSM
modules and resetting the SW settings on the FSM module.
Refer Restore Factory Settings (RFSToolv3) – restore tool .

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3. ACTIONS TO PREVENT PROBLEMS IN THE NETWORK

3.1 SW Technical Support Notes:

The below listed Technical Support Notes are some of the essential ones and it does not give the
complete view of all active technical support notes. For complete list of active technical support notes
kindly check the List of active TS Notes for Base Stations in NOLS.

3.1.1 List of Active TS Notes

• TS-2GBTS-SW-0106 : Mandatory Log Collection to include in RESOLVE/NCT cases


To specify the set of mandatory logs and traces for different fault types to be included in 2G BTS
RESOLVE/NCT cases.

• TS-BTS-SW-0087: Disabling Antenna Line Device DC Voltage from Flexi RFM and RRH
Antenna Line Device power supply of Flexi Radio Modules and Remote Radio Head modules may
contribute to failures of respective modules when the BTS site configuration does not include active
Antenna Line Devices. This TSN provides the user with guidelines and instructions on how to disable the
Antenna Line Device power supply of above listed Flexi Radio Modules and Remote Radio Head modules
using BTS Site Manager or NetAct.

• TS-BTS-SW-106: BTS manager unusable with MHA commissioned


This Technical Support Note is to explain BTS Element Manager becomes unusable after SW
upgrade/downgrade* if any specific** MHA type was commissioned on BTS.

• TS-BTS-SW-0065 : Mass change of Flexi Base Station accounts


This Technical Support Note gives guidelines on how to mass change user accounts to Nokia base
stations. Both service and element manager user accounts are handled in this TN.

• TS-BTS-SW-102 : System Module Initialization failed alarm is observed and BTS is not coming up
This Technical Support Note is to clarify problems reported when Some BTS do not start up correctly
after BSC restart. BTS provides no service until hard reboot.

• TS-2GBTS-SW-0092 : 20W GSM Power License Usage


This Technical Support Note informs about the need of GSM 20W Power License(s) in with the Flexi
Multiradio BTS EDGE BTS and Flexi Multiradio 10 BTS EDGE..

• TS-BTS-SW-0085 : Top Frequency Configuration Failure(Synchronization Failures)


With new SW release, software architectural changes were introduced for BSS synchronization feature
and better holdover duration. LTE and WCDMA RATs are already using this software architecture. This
improved synchronization functionality also brought changes for configurations where frequency
synchronization references are used for BTS. At BTS start up, if such frequency synchronization
references are missing or found to be faulty a blocking alarm is started.

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• TS-BTS-SW-0084 : Notice Regarding Use of Incompatible SW with FXJB Radio Module


In case FXJB product is attempted to take into use with incompatible Flexi Multiradio BTS EDGE or Flexi
Multiradio 10 BTS EDGE GSM release, SW download is not blocked due to preliminary support (R&D only)
for FXJB product. BTS will not report any alarm indicating incompatible SW and commissioning of FXJB
product is not possible.

• TS-BTS-SW-0080 : Top Frequency configuration: PTP Domain number mismatch


PTP Domain Number must be configured at Top Grand Master and BTS with same value. If above
parameter is not configured same, lower layer Top Configuration will not be successful leading to alarm
7600/BCF Faulty.

3.2 HW Technical Support Notes

The below listed HW Technical Support Notes are some of the essential ones and it does not give the
complete view of all active technical support notes. For list of all active technical support notes kindly
check the List of active TS Notes for Base Stations in NOLS.

• TS-SRAN-HW-0080: Flexi Multiradio System Module recovery with Restore Factory Settings
This Technical Support Note provides information about Flexi Multiradio System Module recovery with
Restore Factory Settings
• TS-BTS-HW-0135: FLSA MHA, Configuring AISG Communication Mode
This Technical Support Note (TSN) provides information about the AISG communication modes of FLSA
MHA and instructions for configuring FLSA MHA into the chosen AISG communication mode.

• TS-BTS-HW-0132: Additional roof securing for FCOA Flexi Cabinet for Outdoor, 470142A
This Technical Support Note provides information on the revised design of Flexi Cabinet for Outdoor,
FCOA. The FCOA cabinet is modified for additional securing method of the roof fixing in a situation where
the cabinet door is open, for example during the installation or maintenance.

• TS-BTS-HW-0005: Flexi System External OVP FSEP,473246A.101


This Technical Support Note provides information for the new Flexi System External OVP FSEP
473246A.101. Flexi System External OVP FSEP (473246A) will have the same functionality in terms of
current carrying capability and supported DC cable diameters than Flexi System External OVP FSEC
(471397A).

• TS-BTS-HW-0059: Flexi Multiradio 10 System Module FSMF 472181A.104 (084792A.105)


This Technical Support Note provides information for the new Flexi Multiradio 10 System Module FSMF
revision 472181A.104, which has Flexi Multiradio 10 System Core Module FSMF revision 084792A.104
inside. Same modifications are adopted also to Flexi Multiradio 10 System Module FSMFA 473585A.102
and its System Core Module FSMFA 088204A.102.

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• TS-BTS-HW-0037: FLGA MHA, Configuring AISG Communication Mode


This Technical Support Note (TSN) provides information about the AISG communication modes of
FLGA MHA and instructions for configuring FLGA MHA into the chosen AISG communication mode.

• TS-BTS-HW-0124: FHDB gain control issue if GSM EDGE ARFN 33 is used in multi-carrier configuration
Flexi MultiRadio Remote Radio Head Module FHDB is not able to control power if certain multi-carrier
configurations are used in GSM/EDGE. As a result, the unit’s operation is degraded and unexpected
interference in radio transmission or loss of service is observed.
This Technical Support Note provides the user with instructions for applicable workaround and
correction.

• TS-BTS-HW-0108: FDSW as new factory load for FSMF core module


New boot loader SW – Factory Delivered SW (FDSW) is introduced to FSMF production. The
change is needed since FSMF modules have been delivered out of factories and HWS centers
with a RL40 SW version that was phased out at the end of 2014.This Technical Support Note provides the
user with instructions for applicable workaround and correction.

• TS-BTS-HW-0031: Serial console unnecessarily active on FSMF core modules


This Technical Support Note provides information on R&D flag - UART serial console, which
can cause instability on FSMF equipped BTS sites. Some FSMF and FBBA/FBBC (FBBx)
modules have been delivered out of factories or HWS centers, with the UART serial console
still enabled

• TS-BTS-HW-0075: FHDB, FHEB, FHEF, FHEG Mounting Bracket Changes


This technical note describes changes which are being made to Flexi MultiRadio RRH products FHDB,
FHEB, FHEF, and FHEG. These changes can affect mounting, installation, and repair steps for fielded
products and future shipments.

• TS-BTS-HW-0083: GPS Mounting Kit FYMA 471605A.102


Technical Support Note TS-BTS-HW-0083 provides information for the new modification of the GPS
Mounting Kit, FYMA 471605A.102.
GPS Mounting Kit, FYMA 471605A.102 introduces usability improvements by reduced weight and
simplified installation steps. GPS Mounting Kit, FYMA 471605A.102 supports all GPS receiver antennas
on Nokia GPS portfolio.

• TS-BTS-HW-0076: Optical Cable Connection Issue with FRGU, FRMF, FXED, FXEE Radios
This Technical Support Note provides information about the issue and workaround instructions in
order to secure the optical connection. If the provided instructions are not followed, there is a risk
for an intermittent - or permanent loss of optical connection between System Module and Radio
Module.

• TS-BTS-HW-0081: Changes in State of Charge and Storage Time for FPBB and FPBC Batteries
This Technical Support Note provides information about the topic. If the provided information is not
acknowledged and instructions are not followed, air cargo regulations may be violated and/or products
may be delivered to customer in un-operational state.

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• TS-BTS-HW-0061: Introduction of Plastic Fan Carrier for Flexi Multiradio BTS RF Module FXCB, FXDB,
FXEB,FXFC and FXJB
This Technical Support Note provides information on new versions of Flexi Multiradio RF Modules
FXCB, FXDB, FXEB, FXFC and FXJB. The new versions are introduced with a new plastic Fan Carrier
Assembly.

• TS-2GBTS-DOC-0058: Configuration considerations


This Technical Support Note gives the user guidelines about the configurations, hardware capability and
software support for the Flexi Multiradio BTS EDGE and Flexi Multiradio 10 BTS EDGE. It is not intended to
be an exhaustive list but merely a quick reference guide that can be used when considering deployment
options.

3.3 List of Generic Faults

List of Generic Faults (LGF) is a SW release specific document available in NOLS PIC. It contains SW
defects that are present in the available SW and potential to be present in any live network.
New version of LGF is published when new information is available or when new SW update for the
release reaches general availability.
Ensure that all cases reported in LGF are analyzed and actions are taken when a specific instruction are
provided and problem is considered to be applicable in the network.
Below are the links to List of latest published Generic Faults

FLEXI MULTIRADIO10 BTS EDGE:


List of Generic Faults for Flexi MultiRadio10 BTS Edge 04/2018

FLEXI MULTIRADIO BTS EDGE:


List of Generic Faults for Flexi MultiRadio BTS Edge 04/2018

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4. GENERAL OUTAGE PREVENTIVE OPERATIONS AND ACTIONS

4.1 Regular Maintenance activities

• Daily
1. Check Active alarms and Alarm History
2. Check Working States of computer units
3. Check working states of I/O devices
4. Check KPI’s from NetAct
5. Update Fall-back Build
6. Take backup copy of fall-back build to external drive/device

• Weekly
1. Print and save Unit States
2. Check blocked alarms
3. Check Technical Support Notes and act accordingly in case needed
4. Follow-up on AMC ticket requests

• Monthly
1. Check HW Alarms

• Half-Yearly
1. Run fault diagnosis

• SW Safecopy should be made to external media before any update/upgrade (Like MO, USB, Tape, etc)
• Any KPIs values changing often causes the decisions for starting the maintenance and troubleshooting
work.
• Follow recommended procedure
• When troubleshooting, collect information appropriate logs according to the information
available in the Troubleshooting Guide and other tools.
• Ensure that Backup plan is documented and Backup is taken regularly
• Before and after installing every SW upgrade/update
• Before and after major configuration changes
• Scheduled backup must be taken from the Network Element at least once a week
• Back up files are needed to be stored in an external hard disk (not inside the Network Element)
• Backup method must be documented and available for emergency engineers
• Ensure that sufficient amount of spare units are available and that Embedded SW is updated on
all units.
• Use only spare parts ordered and reserved for the product

• Flexi Multiradio 10 BTS EDGE


• Flexi Multiradio BTS EDGE
• Flexi Edge Base Station
• Flexi Edge GSM-R BTS

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4.2 Actions to prevent outages

• Use supported software with the latest corrections


• Be familiar with released technical support notes (TSN) and updated with already found open issues in list
of generic faults (LGF)
• Ensure that Regular Maintenance activities are in place and practiced periodically
• Always refer to documentation for parameters and settings guidelines and recommendation
• Ensure that validation steps are always done for configuration changes.
• Documentation reference-
• Flexi Multiradio 10 BTS EDGE
• Flexi Multiradio BTS EDGE
• Flexi Edge Base Station
• Flexi Edge GSM-R BTS

4.3 Outage Recovery

Base Stations:
For preparation measures, to improve the efficiency in handling outages and minimize the losses,
and for an operational procedure for a manual recovery from outages refer to Administering Outage
Recovery in below links for base stations-
Flexi Multiradio 10 BTS EDGE
Flexi Multiradio BTS EDGE
Flexi Edge Base Station
Flexi Edge GSM-R BTS

5. COMMON PROBLEMS LEADING TO OUTAGES

List of Generic Faults (LGF) is a SW release specific document available in NOLS PIC. It contains SW
defects that are present in the available SW and potential to be present in any live network

List of Generic Faults for Flexi MultiRadio10 BTS Edge 04/2018

List of Generic Faults for Flexi MultiRadio BTS Edge 04/2018

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6. FURTHER INFORMATION AND REFERENCE SOURCE

Flexi Multiradio 10 BTS EDGE


Flexi Multiradio BTS EDGE
Flexi Edge Base Station
Flexi Edge GSM-R BTS

• SW Update Roadmap
NOLS -> Care -> Software Supply Tool -> SW Delivery Schedule
Contains Product and SW Release specific SW delivery schedules for existing and planned
deliveries
• Compatibility Matrix
NOLS -> Product Information Center-> Compatibility Matrix
Contains compatibility dependency information of each SW release between Nokia Solutions and
Networks products
• Documentation Finder
NOLS -> Product Information Center -> Documentation Finder
Contains all available documents for the products

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Disclaimer
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Important Notice on Product Safety

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Only trained and qualified personnel may install, operate, maintain or otherwise handle this product and only after having carefully
read the safety information applicable to this product.

The safety information is provided in the Safety Information section in the “Legal, Safety and Environmental Information” part of
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Nokia is continually striving to reduce the adverse environmental effects of its products and services. We would like to encourage you as our
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