SUMMARY

A seasoned Professional with excellent written and verbal communication skills! Enthusiastic , outgoing team player
& highly effective people relationship skills with an emphasis on facilitation, management & issue/problem/ conflict
resolution An exceptional background in IT Governance, Project Management, Oracle's AIM methodology, Agile
methodology/Agile Scrum and the development of superior Project Management, Quality Assurance, requirements,
design & Change Management processes & strong analytical skills.
 Responsible for managing, training, mentoring and providing leadership to assigned staff (onshore/offshore),
continuously striving to enhance services provided to clients by delivering quality products, which meet the
specifications, satisfy the product's release criteria, is delivered on time, within budget, with the desired features,
and with an agreed upon level of quality.
 Responsible for the creation of team expectations, project strategy, project plan, project execution plan, project
vision statements, and quality process improvement.
 Proactively oversees individual staff activities, measures individual progress & writes team progress report.
 Gathers testing process matrices in order to identify, analyze, and develop solutions to define, track, and improve
software development and software deployment quality.
 Proactively reviews project processes to continuously improve service to clients and improve product quality.
 Documents system defects, follows up on the status, resolution, and re-testing. Documents all aspect of Project
activities. Lead the innovation and continuous improvement of internal control framework
 Plans, coordinates, monitors, Manages, schedule project timelines and performs the necessary aspect of a Project
including the following testing types - Acceptance, Ad Hoc, Alpha, Automated, Beta, Black Box, Compatibility,
Configuration, Functional, Independent Verification/Validation (IV&V), Installation, Integration, Load, Manual,
Performance/Stress, Pilot, Regression, Requirement, Security, System Integration, Acceptance & White Box.

TECHNICAL SKILLS
QA Tools: HP Quality Center, HP QTP, Selenium, Win Runner, Load Runner, Test Director, Test
Runner, Rational Clear Case, Rational Robot, QA Run, PVTA, GenWeb, Script Generator,
MGTS, Catapult, Gate, Select Enterprise, MS visual source safe, CodeWright, PVCS,
TCM, Selenium
Languages: C, C++, SQL, JavaScript, Java, J2EE, UNIX shell, HTML, XML, VB script, Smalltalk,
Fote, Cobol, TSO/Feast, TSO/GRAB, TSO/ISPF, Pascal, Crystal Reports, Cobra, RPG
Database: MS-Access, ESP Access, DB Visualizer, DB2, PL/SQL, T-SQL, Oracle, MySQL, MS SQL
server2000, Sybase DB, Informix DB, ETL, Oracle 9i, Oracle 10g
Operating Systems: UNIX, Windows, MVS, OS/2, CICS, CICS/MVS, Infoman, Tandem, JBA, JDE, LIS, MQ
Other tools: Endeavor, LIS, AppTaker, Documentum, MS Office 2000, MS Visio, MS Project, MS
Power Point, Lotus Notes/Organizer, RPM, Acorn, Remedy, Avaya, Share-point, CMMI,
ITIL, PMI, Six Sigma, SDLC, GCP, GLP, GMP, COGNOS BI, ERP, RPM, Acorn,
Tandem, S-Series Himalaya, SS7, XML, Catapult, MGTS, GenWeb, PVTA, GCI, CISCO,
IMS Data, Siebe CRM, SAP, RUP, SCRUM, Waterfall, Agile, PeopleSoft, SaaS, Siperia,
MDM, Rational Robot, Rational ClearCase, Websites, Web Apps, Mobile apps, iPhone,
iPod Touch, Pluck, CMS, BSS, OSS, SharePoint, Confluence, JIRA, HP PPM

EXPERIENCE

 Responsible for managing, training, mentoring, hiring & leading to assigned QA staff (offshore/onshore)
 Analyze gaps in processes, tools & resources & develop remediation plan and recommendation
 Build & develop the QA Management to support the growth and diversification of the business need
 Implement regular, timely & clear communication channels for status updates on testing activities, QA test
results, QA concerns, test summary reports & test closure report as part of post mortems.
 Drive change through influence, building relationships, definition of clear & transparent communications
 Establish a performance baseline for product quality based on user acceptance criteria, SLA requirement, test
plans, test cases, and defect tracking on upcoming major projects & maintenance opportunities; position
performance baseline data as input into quality assurance improvements and metrics.
 Drive quality & process improvement initiatives through the continuous quality improvement (CQI) program.
 Lead efforts to implement more extensive QA automation. Expert level of understanding and utilizing QA/test
tools with experience in implementing automation
 Partner & interface with management team, business, customers & third party vendors to address product issues,
change in development/testing scope or schedule impact & tracking customer issues
 Resolve issues that are impacting testing activities/efforts & coordinate UAT with business representatives
 Identify & implement process improvements to increase overall product quality, reduce testing costs & to make
the QA organization more effective & predictable
 Manage testing tasks concurrently on multiple projects & audit outsourced development for quality standards
 PAGE 2 OF 3
 Develop & maintain test strategy, test plan, test cases, and test scripts
 Develop & administer testing schedules and QA personnel performance requirements

 Responsible for the overall coordination, execution, and control of assigned projects ensuring consistency with
actual commitments and goals.
 Managed the migration of all GHH RISC servers to Itanium 11.31 & the upgrade of all Oracle 9i to Oracle 10g
 Developed & implemented Change Management & Project Management methodology for the roll out of Oracle
10g & Itanium 11.31 based on the SDLC guidelines & procedures
 Managed the evaluation, approval, and coordination of QA Management activities across IT/Business divisions,
which include Solutions Delivery, Service Management, Client Service, Business Groups, Offshore/onshore
teams and Third party external venders.
 Provided strong central oversight to deliver consistency and quality in compliance such as (GxP,SOX) work
across the organization all IT functions and capabilities
 Communicated governance & compliance objectives to ensure an appropriate compliance & risk awareness
 Identified gaps in design, requirements & operating effectiveness of controls to identify effective controls
 Provided direction & support to projects & project team members as needed to ensure success
 Analyzed all change Request activities for risk, scheduling conflict & readiness. Approved changes only when
risk is minimized and Change Request is ready.
 Defined full-scale project scope, goals & deliverables that support business & executive management goals
 Developed integrated QA plan that represents the appropriate level of detail & task interdependency and aligns
with overall project management strategy.
 Communicated with both the relevant IT groups and business counterparts & executive management
 Communicated effectively project expectations to team members in a timely and clear fashion.
 Estimated the resources & participants needed to achieve project goals. Where required, negotiate with other
department managers for the acquisition of required personnel from within the company.
 Managed project expectations with team members & customers (multicultural offshore/onshore).
 Identified resolved & managed issues, conflicts, project dependencies and critical path within the project.
 Managed proactively changes in project scope identified potential crises & devise contingency plans.
 Defined project success criteria & disseminate them to involved parties throughout project life cycle.
 Coached, mentored, motivated & supervise project team members/subcontractors influence them to take positive
action and accountability for their assigned work.
 Build, developed, and grew any business relationships vital to the success of the project.
 Conducted project “lessons learned" & developed lessons learned recommendations report
 Identified and recommended changes to systems and processes to improve the delivery of services. Recognized
and identified potential areas where existing policies and procedures require change request, or where new ones
need to be developed, especially regarding future business expansion.
 Developed & implemented risk management by performing risk management planning, identification,
quantitative/qualitative risk analysis, response planning, risk monitoring & control.
 Identified project objectives by applying technical & managerial skills to satisfy project requirements.
 Established & maintained high performing team by leading effectively all stakeholders efforts within the project

 Responsible for directing, managing, training, mentoring, hiring and providing leadership to assigned QA staff
and continuously striving to enhance services provided to clients and internal customers
 Analyzed current state of the QA Division, define the future state of QA Division, & define the desired state of
the QA Division by establishing standards such as QA policies, processes, checklists & standards
 Build and developed the QA Division to support the growth and diversification of the business
 Implemented clear communication channels for QA results, concerns, and project status; ensure test summary
reports are prepared and shared as part of test closure and project post mortems.
 Established a performance baseline for product quality based on user acceptance criteria, test plans, test cases,
and defect tracking on upcoming major projects and maintenance opportunities; position performance baseline
data as input into quality assurance improvements and metrics.
 Led efforts to implement more extensive QA automation. Expert level of understanding and utilizing QA/test
tools with experience in implementing automation
 Coordinated UAT & monthly system level and application level Patch Management Testing with business
 Manage QA tasks concurrently on multiple projects & interfaced with customers for product issues/mitigation
 Audited outsourced development for quality standards & developed test planned, test cases, and test scripts
 Developed and administered testing schedules and performance requirements
 Implemented an automation strategy that minimizes product risk
 Developed, implemented & maintained process for QA/QC & Work Product Inspection CMMI level 3 process
 Defined Work Product Inspection process & coordinated software verification/validation & CQI activities
 Provided support to project teams in defining & reviewing product and software requirements
 PAGE 3 OF 3
 Ascertained the utilization of applicable software standards
 Provided training to personnel engaging in requirement development and software validation
 Responsible for Continuous Quality Improvements (CQI) of all QA and Change Management processes
 Defined SLA for Code success in production environment, Quality Product & Change Management

 Coordinated the overall execution of the test plans and test scripts, manually or automated
 Responsible for managing, training, mentoring, hiring and providing leadership to assigned QA staff (onshore
and offshore), continuously striving to enhance services provided to clients and internal customers
 Interfaced with customers for product issues and tracking customer issues
 Coordinated UAT with business representatives & managed testing tasks concurrently on multiple projects
 Audited outsourced development for quality standards
 Developed test plans, test cases, and test scripts & administered testing schedules and performance requirements
 Led the verification of new features, regression, performance, scalability testing and end to end system testing
 Implemented an automation strategy that minimizes product risk
 Developed, implemented, & maintained software validation, QA/QC CMMI level 3 process, ADM requirement
CMMI level 3 process, software Infrastructure CMMI level 3 process, software design CMMI level 3 process &
Work Product Inspection CMMI level 3 process
 Defined end to end ADM requirement process workflow, Infrastructure requirement process workflow, design
process workflow & Work Product Inspection process workflow
 Coordinating software verification, validation, CQI activities & code reviews for software changes
 Provided training to personnel engaging in requirement development and software validation
 Defined/implemented Software Development Life Cycle (SDLC) processes
 Responsible for Continuous Quality Improvements (CQI) of all SDLC processes