Criteria for ranking status of processes

Low 1 All performance indicators, metrics, objectives, complaints, audit results, etc. show stability and consistently acheive targets
Medium 2 Minor problems exist, minor process or product changes planned
High 3 New process, products or major changes planned. Poor performance/adverse trends. Significant audit finding in past 12 months
Critical 4 Any process not operating within performance targets. Any process with major audit finding in past 12 months. Safety or regula

Criteria for ranking importance of processes

Low 1 Failure in process potentially has little to no risk of adversely affecting customer satisfaction, product quality, delivery, or profita
Medium 2 Failure in process may have an adverse effect on customer satisfaction, product quality, delivery, or profitability
High 3 Failure in process will most likely have a significant adverse effect on customer satisfaction, product quality, delivery, or profitab
Critical 4 Failure in process will most likely cause safety or regulatory compliance issues

Criteria for Audit Scheduling

The audit should be scheduled at least once per year unless otherwise justified
The audit should be scheduled within 8 weeks and a follow-up audit should occur within 6 months
The audit should be scheduled within 2 weeks with a follow-up audit after 6 weeks and then occuring every 3 months after
d consistently acheive targets

t audit finding in past 12 months

past 12 months. Safety or regulatory compliance issues

oduct quality, delivery, or profitability

y, or profitability
duct quality, delivery, or profitability

curing every 3 months after

 Status + Importance Q+E+H&S

Management Process Process Performance Ranking Effects on QEH&S Ranking

Critical 4, High 3, Medium 2, Low 1 Critical 4, High 3, Medium 2, Low 1

No. Procedure Title Status Importance Score Quality Environment

OP03 Identification, Evaluation and Control 1 2 2 2 2
OP04 Legal & Other Requirements 3 4 12 2 2
OP06 Objective, Targets & Programmes 1 3 3 2 2
OP09 Facilities Management 2 2 4 3 3
OP05 Emergency Preparedness & Response 2 2 4 2 2

Customer Process Process Performance Ranking Effects on QEH&S Ranking

Critical 4, High 3, Medium 2, Low 1 Critical 4, High 3, Medium 2, Low 1

No. Procedure Title Status Importance Score Quality Environment

OP10 Product Realization & Planning 3 3 9 3 2
OP11 Contract Review 2 3 6 3 2
OP12 Design & Development Control 3 3 9 3 2
OP13 Purchasing 2 3 6 3 2
OP14 Production & Service Provision 2 3 6 3 3
OP16 Operational Control 2 2 4 3 3

Support Process Process Performance Ranking Effects on QEH&S Ranking

Critical 4, High 3, Medium 2, Low 1 Critical 4, High 3, Medium 2, Low 1

No. Procedure Title Status Importance Score Quality Environment

OP01 Document & Data Control 1 2 2 1 1
OP02 Control of Records 1 1 1 1 1
OP07 Communication & Participation 2 2 4 2 2
OP08 Competence, Awareness & Training 2 3 6 3 3
OP15 Control of Monitoring & Measuring Equipment 2 3 6 3 2

Assessment Process Process Performance Ranking Effects on QEH&S Ranking

Critical 4, High 3, Medium 2, Low 1 Critical 4, High 3, Medium 2, Low 1

No. Procedure Title Status Importance Score Quality Environment

OP20 Nonconformities 2 3 6 3 3
OP21 Accident & Incident Investigation 2 2 4 1 3
OP22 Analysis of Data 1 2 2 2 2
OP23 Continual Improvement 2 2 4 2 2
OP24 Corrective & Preventive Action 2 2 4 3 3
OP25 Management Review 1 2 2 3 3
 Q+E+H&S Actual * 3 External * 3 + Internal * 2

ffects on QEH&S Ranking Customer Complaints Corrective Action Requests

tical 4, High 3, Medium 2, Low 1 Actual Complaints Internal CARs External CARs

H&S Score Quantity Score Quantity Score Quantity Score

2 6 0 0 1 2 0 0
2 6 0 0 0 0 0 0
2 6 0 0 0 0 0 0
3 9 0 0 0 0 0 0
2 6 0 0 0 0 0 0

ffects on QEH&S Ranking Customer Complaints Corrective Action Requests

tical 4, High 3, Medium 2, Low 1 Actual Complaints Internal CARs External CARs

H&S Score Quantity Score Quantity Score Quantity Score

2 7 0 0 0 0 0 0
2 7 0 0 0 0 0 0
2 7 0 0 0 0 0 0
2 7 0 0 0 0 0 0
3 9 0 0 0 0 0 0
3 9 0 0 0 0 0 0

ffects on QEH&S Ranking Customer Complaints Corrective Action Requests

tical 4, High 3, Medium 2, Low 1 Actual Complaints Internal CARs External CARs

H&S Score Quantity Score Quantity Score Quantity Score

1 3 1 3 1 2 1 3
1 3 0 0 0 0 0 0
2 6 0 0 0 0 0 0
3 9 0 0 1 2 0 0
2 7 0 0 0 0 0 0

ffects on QEH&S Ranking Customer Complaints Corrective Action Requests

tical 4, High 3, Medium 2, Low 1 Actual Complaints Internal CARs External CARs

H&S Score Quantity Score Quantity Score Quantity Score

3 9 0 0 0 0 0 0
3 7 0 0 0 0 0 0
2 6 0 0 0 0 0 0
2 6 0 0 0 0 0 0
3 9 0 0 0 0 0 0
3 9 0 0 0 0 0 0
Total Score
Sum of sub
scores
Ranking
10
18
9
13
10

Total Score
Sum of all sub
scores
Ranking
16
13
16
13
15
13

Total Score
Sum of all sub
scores
Ranking
11
4
10
15
13

Total Score
Sum of all sub
scores
Ranking
15
11
8
10
13
11