ABDU GUSAU POLYTECHNIC TALATA MAFARA

ZAMFARA STATE
DEPARTMENT OF COMPUTER SCIENCE, SCHOOL OF SCIENCE AND
TECHNOLOGY.

COMPILED

BY

SULEIMAN A. BARIKISU 1707231060

AND
MUJAHID IBRAHIM 1707231061

TOPIC

ONLINE CUSTOMER CARE SYSTEM

UNDER THE SUPERVISION OF DR. SAMAILA MUSA

OCTOBER, 2019.

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INTRODUCTION
One of the major forces behind the changes happening to business today is
technology, which creating new products, service market opportunities and
developing more information and system oriented business and
management processes. As an information medium, the internet offers
different information service that has been developed over the time. The
services are e.g. electronic mail, file transfer protocol and the worldwide web
(www). The internet has no central owner, but the connected networks are
owned and administrated by different universities, companies, authorities
and other organizations, in future the customer will be able to buy the goods
and services on the internet from all over the world and over the internet with
the minimal risk. Recent trends show that most brick and mortar banks are
shifting from a product-centric model to a customer-centric model as they
develop their new internet banking capabilities. They have, over a long time,
being using electronic and telecommunication networks for delivering a wide
range of value added products and services. The delivery channels include
direct dial up connections, private networks, public networks etc and the
devices include telephone, personal computers including the automated
teller machines etc. With the popularity of PCs, easy access to internet and
worldwide web (www), banks increasingly use internet as a channel for
receiving instructions and delivering their products and services to their
customers. This form of banking is generally referred to as internet banking,
although the range of products and services offered by different banks vary
widely both in their content and sophistication.

content and sophistication.

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STATEMENT OF THE PROBLEM

The advantages offered by these toll calls for a review of an existing

automated system and subsequent design and implementation of interactive
web-site to improve the existing system.

 In banking industries today, queuing has become the order of the day,
customers’ line up for hours waiting to withdraw or deposit money. This
creates a lot of problem to both customers as they waste their useful
time in the banking hall. The management also wastes their time as
they run around to find solution to their problems.

 It is observed that customers cannot withdraw money any time they

want as banks has their working hours. This is a big problem as needs
can arise at any time and human beings will always like to have those
needs solved.

 Money deposited into accounts at times takes some hours to reflect in

the persons account balance hence making banking operations slow
and unhealthy for business growth.

OBJECTIVES OF THE STUDY

In a nut shell is to design and implementation of an interactive website for

internet banking therefore, the following are the major objective of this work:

1. Provide fast services, this reduces the queue in the banking hall and
permits on-line time data storage and information retrieval.
2. Build a one- time entry for customer details in the system and provide
the use of account ID and password for the customer.

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 3. Generate consistent, accurate, timely and pie liable reports or
information for effective control in internet banking and to Improve in
current automated system that support internet banking service.

SIGNIFICANCE OF THE STUDY

The study and subsequent design and implementation of this program will
be of immense use to the organization, the administration and the customers
in realizing the long south goal of speed, efficiency, effectiveness and
convenience the program take care of those factors that militated against the
smooth running operation of the organization using the on-line services
provided by the web.

Better still scholars who intend to carry out subsequent research could have
this as base from where improvement could be made.

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 LITERATURE REVIEW

INTRODUCTION

A literature review is an analysis of the project and all that it intends to work
on, including the instruments used in the construction of the project, as well
as the background history of the works done on the project and the
methodologies used. This chapter analyzes this project in terms of the works
done on it before as well as the methodology used in its construction.

THEORETICAL BACKGROUND

A website or simply a site is a set of related web pages typically served from
a single web domain. A website is hosted on at least one web server,
accessible via a network such as the internet or a private local area network
through an internet address known as a uniform resource locator (URL). All
publicly accessible websites collectively constitute the World Wide Web
(WWW). The pages of a website can usually be accessed from a simple URL
called the web address, the URLs of the pages organizes them into a
hierarchy, although hyper linking between them conveys the reader’s
navigation of the site which generally includes a homepage with most of the
links to the sites web content and a supplementary about, contact and link
page.

TYPES OF WEBSITES

They are two types of websites namely;

STATIC WEBSITE: is the one that has web pages stored on the server in
the format that is sent to a client web browser. It is primarily coded in hyper
text markup language. This type of website usually displays the same

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information to all visitors. It is manual process to edit d text, photos and other
content and may require basic website design skills and software. Simple
forms or marketing examples of website such as classic website, a five-page
website or a brochure website are often static website, because they present
predefined, static information to the user this may include information about
a company and its products and services through text, photos, animations
audio/video and navigation menus.

Static website can be edited using four board categories of software namely;

1. Text editors such as notepad or text edit, where content and html markup
are manipulated directly within the editor program.

2. WYSIWYG (What you see is what you get) offline editors such as
Microsoft front page and adobe Dreamweaver which the site edited using a
GUI and final html markup is generated automatically by the editor software.

3. WYSIWYG online editors which create media rich online presentation like
web pages, widgets, intro, blogs and other documents.

4. Template-based editors such as web allows users to create and upload

web pages to a web server without detailed HTML knowledge, as they pick
a suitable template from a palette and add pictures and text to it in a desktop
publishing fashion without direct manipulation of HTML codes.

DYNAMIC OR INTERACTIVE WEBSITE: is one that changes or customizes

itself frequently and automatically various web application frame works and
web template systems are available for general-use programming language
like PHP, perl, python and ruby to make it faster and easier to create complex
dynamic website. Dynamic website can be interactive by using HTML forms,

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storing and reading back browser cookies, or by creating a series of pages
that reflects the previous history of clicks. The HTML uses JavaScript code
to instruct the web browser on how to interactively modify the page content.

ANALYSIS OF THE EXISTING SYSTEM

After an analysis of the microfinance banks in Enugu, the following details
were found about their operational methodology;
- The customers can only open an account by filling a form at the bank
- All requests from the customer to the bank are done manually; there is
always a need to fill a deposit slip, withdrawal slip, cheque etc, no
matter how meager the amount may be.
The following defects were found with the existing system of operations;
- The fact that the customers must visit the bank to carry out any
transaction or operation, an activity that is stressful.
- The fact that the operations are manual means that all customers must
visit the bank to execute any operation. As a result, the banks are
usually very much crowded as well as the degree of bureaucracy being
very high.
- The cost of maintaining and buying forms is always very high.
- Theft and other corrupt practices are easily achieved when many
things are done manually.
- Some operations that need a degree of discretion (such as transfer of
huge sums of
- money, getting a bank statement, or applying for a loan) are much
difficult to execute in such manual system.

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SUMMARY

The primary purpose of this project is to replace the existing manual

processing with error free, high speed and low cost and should improve the
system capability. Working on the project was good experience. I understand
the importance of planning and designing as a part of software development.

CONCLUSION

The aim of this project is to provide an interactive website for internet banking
to be used in the bank to improve efficiency. Though in the long run, more
features could still be added which will entail expanding the program to be
more complex than this.

RECOMMENDATION

The Proposed system improves the systems performance because the

current system is based on manual processing while the proposed system is
based on computer processing. The project can be further enhanced to
provide different types of account facilities with providing different of interest
on each type of accounts available in system.

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 REFERENCES
[1]Abor, B. (2004), “Use of E- Banking in 21st Century: The major
Challenges”, Journal of
Business and Finance, 4(3), 2-9.
[2]Aladwani, A.M (2001), “Online Banking a Field Study of Drivers,
Development
Challenges and Expectations”, International Journal of Information and
Management, 2(1), 213-225.
[3]Balachandher, K.G (2001), “Electronic Banking in Malaysia: A Note on
Evolution of
Services and Consumer Reaction, Retrieved from
http://www.mmu.edu.my.
[4]Cain, G. (2004), “An Empirical Investigation of the Level of Users.
Acceptance of E-
Banking in Nigeria”, Journal of Internet Banking and Commerce, 15(1),
7-12.
[5] Claessens, J., Dem, V., De Cock, D., Preneel, B. & Vandewalle, J. (2002),
“On the
Security of Today’s Online Electronic Banking System”, Computers &
Security 21, 257-269.
[6] Henry, L. (2000), “The Adoption of Internet Banking in Nigeria: An
Empirical
Investigation, Journal of Internet Banking and Commerce. 11(3).
[7] Idowu, P.A., Aliu, A.O. & Adagunodo, E.R. (2002), “The effect of
Information