Appendix-II

CMO's Customer Complaint Survey Results

1. General Information
Company Name ZONG
City Dera Ismail Khan
No. of Voice Calls 30
No. of SMS 10
No. of Data Sessions – 3G 5
No. of Data Sessions – 4G 5

2. Key Performance Indicators Results

a. Voice KPIs Results

Network Down Time (Threshold: < 1%) 0.00%

Grade of Service (Threshold: ≤ 2%) 0.00%

Service Accessibility (Threshold: ≥ 97%) 100.00%

Call Connection Time (Threshold: ≤ 6.5 Seconds) 5.7 Sec

Call Completion Ratio (Threshold: > 98%) 100%

Mean Opinion Score (Threshold: MOS > 3) 4.2
Inter System Handover (Threshold: 94%) NA
b. SMS KPIs Results
SMS Success Rate (Threshold: > 99%) 100%
SMS End to End Delivery Time (Threshold: ≤ 12 Seconds) 0.7 sec
c. Data KPIs Results
Data Throughput -HTTP Download for Dynamic Testing (3G)
10875 kbps
(Threshold: minimum 256kbps)
Signal Strength RSCP in dedicated mode (3G)(Threshold:
-79.12
-100dBm with 90% confidence)
Data Throughput -HTTP Download for Dynamic Testing (4G)
57.51 Mbps
(Threshold: minimum 2Mbps)
Signal Strength RSRP in dedicated mode (4G)(Threshold:
-92.32
-100dBm with 90% confidence)

RAB setup success rate(Threshold: >97% for three years from the
date of commencement and greater than 98% thereafter) 3G

Session abnormal release (Threshold: < 2 %) 3G

RAB setup success rate(Threshold: >97% for three years from the
date of commencement and greater than 98% thereafter) 4G

Session abnormal release (Threshold: < 2 %) 4G

Round Trip Time (msec) Average 3G Ping Test Not Performed
Round Trip Time (msec) Average 4G Ping Test Not Performed

PTA's Representative: Operator's Representative:

Name: Fazal e Azeem Name: Usman Tahir

Designation: Assistant Director Designation: Executive RAN Opt.
Signature: Signature:
Date: Date:
 DETAILED SURVEY RESULTS – Dera Ismail Khan
a. Voice & SMS KPIs
Voice KPIs

Service Call Call

Network Grade of
OnNet/Off Net Accessibility Connection Completion
Downtime Service
(Threshold: Time Ratio
(Threshold: (Threshold:
≥ 97% for (Threshold: (Threshold:
<1%) ≤ 2%)
3Years) ≤ 6.5 Sec) > 98%)

Zong - Zong 0.00 0.00% 100% 5.70 100%

Zong - Jazz
Zong - Telenor
Zong - Ufone
Overall

b. 3G KPIs

Signal Strength
User Data
RSCP – 3G
Throughput PING Time
OnNet (Threshold:
(Threshold: 3G (ms)
Minimum
> 256 kbps)
-100dBm)

Zong 10875 kbps -79.12 N/A

 Appendix - III
an

SMS KPIs

Inter System SMS End to End

End to End
Handover of Success Delivery
Speech Quality
CS Voice Rate Time
(Threshold:
(Threshold: (Threshold: (Threshold:
MOS ≥ 3)
> 94% for 3 Year) > 99%) ≤ 12 Sec)

4.20 NA 100% 0.7

c. 4G KPIs

Signal
User Data
Strength
Throughput
RSRP – 4G PING Time
OnNet (Threshold: 4G
(Threshold: (ms)
> 2 Mbps)
Minimum
-100dBm)

Zong 57.51 Mbps -92.32 N/A

 Appendix -IV &V
LIST OF LOG FILES

Selected Routes: Zafarabad Colony, Kulachi Road, Dera Ismail Khan.

City: Dera Ismail Khan

Direction
S.No Operator Name of Service Log File Name
(On-Net/Off Net)

1 Zong Voice On-Net 19Jan02 101402.2

2 Zong Voice On-Net 19Jan02 101402.1
3 Zong Voice On-Net 19Jan02 144237.2
4 Zong Voice On-Net 19Jan02 144237.1
5 Zong Voice On-Net MOS STATICS.2
6 Zong Voice On-Net MOS STATICS.1
7 Zong SMS On-Net SMS AGAIN.2
8 Zong SMS On-Net SMS AGAIN.1
9 Zong Data 3G On-Net 3G ON SCRIPT 5 MIN 100 MB.1
10 Zong Data 4G On-Net 4G STATICS DLLLL.1

PTA's Representative: Operator's Representative:

Name: Fazal e Azeem Name: Usman Tahir
Designation: Assistant Director Designation: Executive RAN Opt.

Signature: Signature:
Date: Date: