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Voice Management Suite

Call Accounting and Reporting


Gateway Utilisation Atea Systems Limited
PO Box 22 042, Unit 7, 2 Ganges Road
MOS Summary Khandallah, Wellington, New Zealand
QoS Summary
Voice Management Suite Features:
• No proprietary hardware, runs on Linux
The Atea Systems Accounting and Reporting Suite is a business tool which enables an
• Specifically engineered for Cisco CUCM and
organisation to use vital information from its telephony system. The Suite interacts with
CUCME
Cisco Unified Communications Manager (CUCM) and Cisco Unified Communications
• Web based reporting in Real Time
Manager Express (CUCME) to extract key data and then assemble it in a business usable
• Links Xtns to Users and Departments
format. This enables managers to more accurately control and allocate the costs associated
automatically
with a telephony network. It provides business level reporting in the essential areas of Cost
• Easy Departmental cost allocation
Management, Allocation and Control, Network Operational Performance and Staff
• Accurate Call Detail generation
Responsiveness.
• ODBC Compliant
• Flexible archive options
• Records can be output in Excel format
Functional Overview:
• Flexible and easy rating table editing
• Date range based reports
• Standard Reports include:
• Outgoing Call Costs by date range . .
Call Summary by Department
Call Summary by User
Department 2
Drill down to individual calls
User 1
Top 10 Departments
Branch a
User 3 User 4 Browser Top 10 Users
Web Reports
Department 1 • Chargeable Operational Reports and Options:
Corporate IP Network
• Outgoing Call Reports by date range . .
User 2 CDR Cisco UCM and Longest Calls
Radius UCM Express - Replication Most expensive Calls
- Consolidation
- Rating
- Reporting
Frequently Called Numbers
PSTN Gateway External Connetivity Atea TSP Top 10 users by duration
ODBC, SQL, HTML Accounting and Reporting
Hourly traffic analysis
• Incoming Call Reports by date range . .
How does it all work? Forwarded Incoming Call Costs
Time to Answer by User by Department
The Reporting Suite collects Call Detail Records (CDR’s) from the CUCM and Radius or
Top 20 Time to Answer
Syslog entries from CUCME. Every leg of a call is consolidated into a single call record and
Abandoned calls by User by Department
a rating is then assigned to it. Every call made is recorded and a charge allocated to it
ensuring that every call is accurately costed. The CDR’s are readily available in a number of • Trunk and Gateway utilisation reports
business friendly formats. Targeted information is easily obtainable to assist staff in making • MOS Summary
informed business decisions as the Atea Reporting Suite is very easy to use. Access to key • QoS Summary
information is no more difficult than operating a web page, giving it wide application • Hourly Traffic Analysis
across the organisation. • Site to Site Traffic load
• Mobile phone bill integration
• Utilises the Atea TSP architecture. (see below)

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Example: Call Summary Report By Department Cost Management, Allocation and
Control:
Cost summaries can be grouped into business
units, regions and individual calls. This allows for
accurate internal cost allocation and budgeting.
The user can drill down on departmental data to
see the users call records for that department,
and drill down even further to look at individual
calls for the period.

Data can be displayed as tables or charts


allowing you easy viewing of the data in a way
that best suits your business. Output reports can
be generated with Excel pivot Tables or Oracle
Database SQL. Different periods can be
compared to allow tracking of cost reduction or
to highlight problem areas.

Example: Call Summary By User Fraudulent use, changes in activity or anomalies


in the telephone system are easily detectable
once the data is clearly presented.

Example: Time To Answer


Staff Responsiveness:
These reports allow managers to measure staff
performance by providing accurate data on
ring / wait times, abandoned calls, number of
calls received / made and calls forwarded. ThIs
information can be used to enhance customer
satisfaction. Information is readily available at
key telephone points across the organisation
such as branch offices, reception, sales staff etc.

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Example: Gateway Utilisation Report Network and Operational
Performance:
Trunk and Gateway Utilisation Reports provide a
useful view of network performance over
configurable timeframes to assist with network
investment decisions. These very accurate
graphs can be generated by hour, day, week or
date range.

Mean Opinion Score reports:


Atea Systems added detailed Mean Opinion
Score (MOS) reporting to the VMS suite of voice
reporting applications for Cisco UCM. The MOS
reports allows a user to monitor voice quality
from the network. It displays all calls in a chart
of scores against days and allows a user to
zoom down to specific calls and call legs to
identify what is causing the poor call quality.

Hourly Traffic Analysis report:


This report the hourly traffic statistics for all
external telephony traffic.

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Atea Telephony Services Platform (TSP) and applications:

The Atea TSP is a flexible applications platform designed especially for the telephony
environment. It allows Atea to write applications fast, and the customers to enjoy a single
server architecture capable of running a number of different applications to enhance the
value of an IP telephony network. These applications include:

Contained Front End: The Atea CFE application allows a tightly controlled set of
tasks to be assigned to groups of users that you normally wouldn’t provide Call Manager
supervisory access to. By providing very granular control of the activities assigned through
a web based front end, simple tasks can be taken from highly paid technicians and given to
local staff.

Call Monitoring and Recording: This application allows IP phones calls to be


recorded and archived. There are flexible recording options allowing any combination of
record all, record on demand or monitor and record to be assigned to phones or phone
groups. The systems is low cost per device and can be centralised or distributed depending
on the services required and network topology.

Drag’n’Drop Dialer: Allows a user to select any number string in any desktop
application, drag it to the dialer box on the task bar, and the IP phone will dial the number.
Can also let users enable web pages to provide click to dial functionality.

Phone Messenger/Pager: Enables messages and pages to be sent to IP phone


screens, individually or as groups. Messages or files are sent via a security enable web
page. Pages are sent directly from authorised phones.

Dial Alert: This function allows a set of keystrokes to be assigned on any group of IP
phones to raise an alarm for that location. Messages can be sent to other phones or
monitors with the location of the alarm.

Call Forward Editor: This application provides additional functionality to allow


users to edit the call forward functionality of any of their phone lines from their IP phone.

Speed Dial Editor: This application allows a user to setup and manage the speeds
dials on an IP phone without having to log into a web page.

Personal Contacts Manager: This application allows a user to setup and


manage a private contacts list on their IP phone without having to log into a web page.

Team View: This application allows a user to see the phone status (on hook / off hook)
of a group of IP phone users from the screen of their IP phone.

Advanced System Speed Dial: This application provides private, group or


corporate speed dial lists (up to 1000 entries). Lists can be assigned to groups of users, and
are administered centrally.

Simultaneous Login Service


The Atea Simultaneous Login Service (SLS) provides users with a single seamless login of
their phone and workstation anywhere within an organisation. Utilising the Atea Telephony
Services Platform (TSP), the SLS application interacts with the user workstation, Active
Directories and Cisco Unified Communications Manager to understand phone / workstation
relationships and use that information to log a users phone in once their workstation login
has been authorised.

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