Patient Rights and Responsibilities►►

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Lorma Medical Center wants you to receive quality care. As a patient at the
hospital, it is important to realize that you have both rights and responsibilities.
This summary of patients' rights and responsibilities describe how you can
participate in receiving quality care.

Respect

Your Rights

· To be treated with respect and courtesy

· To receive safe, considerate, ethical and cost effective medical care

· To have your individual cultural, spiritual and psychological needs

respected

· To have your privacy and personal dignity maintained

· To expect that information regarding your care will be treated as

confidential

Your Responsibilities

· To respect hospital personnel

· To respect care givers’ effort to provide care for other patients

· To respect hospital property

· To be considerate of other patients and to see that your visitors do

the same
Treatment

Your Rights

· To receive treatment regardless of race, religion or any other

discrimination prohibited by law.

· To receive emergency treatment regardless of ability to pay

· To expect reasonable continuity of care and to be informed of

available and realistic care
options when hospital care is no longer appropriate

· To have your needs for pain management addressed and treated

· To be free from the use of restraints and/or seclusion unless clinically

necessary.

Your Responsibilities

· To follow your caregivers’ instructions and help them in their efforts

to return you to health.

· To inform your caregiver if you think there may be problems in

following their instructions

· To participate in decision making about your medical care

· To recognize the impact of lifestyle on your personal health

Information

Your Rights

· To understand your diagnosis and treatment, as well as the possible

outcomes, risks and
benefits of your care.
 · To have information regarding your medical treatment explained to
your family member or
other appropriate individual when you are unable to participate in
decisions about your care.

· To be advised of hospital policies, procedures, rules and regulations

that may affect your care.

· To understand that your caregiver may both be teachers and

students

· To know the names/ titles of your caregiver.

· To see your medical records (in accordance with hospital policy

and/or the law)

· To review your bill and to have any questions or concerns you have
adequately addressed.

Your Rights

· To provide the hospital with accurate and complete information

about your medical history

· To ask your doctors for more information if you d not understand

your illness or treatment

· To provide the hospital with necessary payment and/or insurance

information

Involvement

Your Rights

· To be involved in decisions concerning your care

· To have your family members and/or others from participating in

decisions about your care
 · To discuss any treatment planned for you

· To give your informed consent or informed refusal for treatment

· To leave the hospital or request a transfer (in accordance with

hospital policy and/or the law)

Your Responsibilities

· To abide by hospital rules and regulations

· To keep your appointments

· To pay your bills on time

· To inform the hospital management if you believe your rights have

been violated

FOR MOTHERS AND BABIES

Lorma as a breastfeeding facility

To promote optimal feeding of infants and intensify the bonding between
mother and child, Lorma has adopted the rooming-in policy. This policy
encourages mothers to breastfeed on demand and discourages dependence
on milk substitutes. This policy is in line with the DOH’s Philippine Infant and
Young Child Feeding Strategic Plan of Action for 2011-2016.
For mothers and babies visiting the hospital for consultations, an aircondi-
tioned out-patient breastfeeding room is available on the second floor of the
west wing building. This room provides the mother and child the comfort and
privacy they need. Just contact the Breastfeeding Support Group at 072-700-
0000 local 143 or talk to the nurse at NICU Transition Room for the use of the
facility.

NICU Transition Room

Renovated on May 28, 2008, the former Lorma Nursery is now transformed
into a Neonatal Intensive Care Unit (NICU) Transition Room. It is equipped
with machines like Ventilators, Radiant warmer, Incubator, Cardiac Monitor,
Syringe pump, and other equipment to provide better care to newly born sick
babies. An electric breast pump and a refrigerator for milk storage are also
available.
For babies with communicable diseases, an Isolation room is readily available
for use. In-patient mothers with infants may also avail of the breastfeeding
room in the NICU Transition Room as needed. Sterile hospital gown, cap and
slippers are provided upon entry to the Room.
The NICU Transition Room is manned by highly trained and competent
nurses 24/7 to ensure better healthcare to infants.

July 22, 2013 -- The Department of Health has accredited Lorma Medical
Center as Mother-Baby Friendly Hospital. Lorma is the first private hospital in
the Region to achieve this accreditation based on the criteria set by the World
Health Organization and the UNICEF.

The Mother-Baby Friendly Hospital Initiative is a global effort for improving the
role of maternity services to enable mothers to breastfeed their newborn. It
aims at improving the care of pregnant women, mothers and newborns at
health facilities that provide maternity services for protecting, promoting and
supporting breastfeeding. By doing so, infants need not be dependent on milk
substitutes and infant mortality could be reduced. The Lorma Breastfeeding
Support Group was formed to educate the public and mothers on the benefits
and management of lactation. The group also implements the mother and
newborn rooming-in policy of the hospital and supervises designated
breastfeeding areas for employees. For more info on Lorma Breastfeeding
Support Group, please contact Ms. Jonalyn Padilla, the BF Counselor, at
0916-6872434 or call our Breastfeeding Hotline at 072-700-0000 local 143.

TEN STEPS TO SUCCESSFUL BREASTFEEDING

1. The Breastfeeding and Rooming-in policies of Lorma Medical Center

should be routinely communicated to all hospital staff, visiting doctors,
mother’s, patients and students.
2. All healthcare staff will be trained in the knowledge and skill necessary to
implement breastfeeding and rooming-in policies for at least 20 hours to
include 3 hours practicum.

3. Inform all pregnant women about the benefits and management of

breastfeeding.

4. Help mothers initiate skin to skin contact and breastfeeding.

5. Mothers are shown proper positioning and attachment, how to express

breastmilk, and how to maintain lactation even if they should be separated
from their infants.

6. Newborns should not be given foods, drinks or vitamins other than

breastmilk.

7. Rooming-in will be practice to allow mothers and infants to remain together

24 hours a day unless the condition of baby does not warrant it.

8. Breastfeeding on demand will be encouraged.

9. No artificial teats or pacifiers (also called tsupon or mamador) will be given

to breastfeeding infants. The Promotion of breastfeeding substitutes are
strickly prohibited.

10. Advise mothers to come for follow-up check-up after one week and every
month therafter to Lorma Breastfeeding Support Group.

FOUR KEY POINTS ON HOW TO POSITION A BABY DURING BREASTFEEDING

1. Baby’s head and body in line.

2. Baby held close to mother’s body.
3. Baby’s full body supported.
4. Baby approaches breast, nose to nipple.

FOUR KEY POINTS OF PROPER ATTACHMENT

1. More areola above baby’s top lip than below bottom lip.
2. Baby’s mouth wide open.
3. Lower lip turned outwards.
4. Baby’s chin touches breast.