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NIVETHA S
CHENNAI | +91 9884330588
nivethasenthilvel@gmail.com | linkedin.com/in/nivethasenthilvel-04a1ab158

OBJECTIVE
Personal Profile: To enhance and aggregate, my qualities and skills toward positioning
myself in a significant level of management/team and to drive my
Name : NIVETHA S capabilities and problem-solving techniques onto core level resolution
thereby developing myself and fulfilling the organizational goals.
Father Name : SENTHIL VEL B

Date of Birth : 18 April 1995

WORK EXPERIENCE
Gender : Female HCL Technologies, Chennai
IT Analyst – Alert Operator (March 2018 – Present)
Nationality : Indian
- Technical and first line of support to the complete Volvo IT
Marital Status: Single employees across the globe supporting various software, web
applications, servers, tools which is collectively over 100 in
Blood Group : number.

B+ - Providing hardware, software, network problem

diagnosis/resolution with strategic approach of problem isolation,
Languages Known: finding the cause, resolution, follow-up, etc.
- Documentation and management of problems, requests including
English,Tamil, Hindi(Read &Write)
logs, research notes, resolution using Incident management tools
English,Tamil (Speak) (ServiceNOW)
- First point of contact for major alert in Volvo. Maintaining flow of
alert and updates to keep it within the specified SLA.

Technical - Collaboration with the 2nd level software support team in

 skills
A JAVA certified engineer having a
significant knowledge and skills.
 IT enthusiast, quick learner, an avid
observer and adaptive to fast pacing
environment with distinguished problem-
solving perspective.
 Adequate knowledge of infrastructure
maintenance & effective problem solver.
assisting Service desk team towards maximum resolution of cases
registered.
- Greater understanding of IT Service Management tool
(ServiceNOW) regarding its features and handling methods to
generate the most out of it.
EDUCATION
- B.E. – Electronics & Communication (2013 -2016)
Easwari engineering college, SRM group, Chennai
66.6%
- DIPLOMA - Electronics & Communication (2013)
Valliammai polytechnic college, SRM group, Chennai
84.56%
- SSLC (2010)
john Dewey Matriculation Higher Secondary School, Chennai
64%