Chapter IV

Responsibility Table

Type of User Capabilities Limitations

Full access on sales and and
Lakan Raniel Travel and
Manager No limitations
Tours System

Developer Full access on all technical Cannot book a guest.

and computer programs.

Travel Counselor Partial access on slots and Does not have an access on
stocks. Book a guest. sales

Does not have access an

access on sales, slots and
Have access on online stocks.
booking website and
Guest advertisements.
Lakan Raniel Travel and Tours Dataflow Diagram of the New System
 User Interface

Screen Number: 1

Screen Name: Login Screen

Controls individual access to the program. It provides the preliminary security for any
unauthorized access.
 Screen Number: 2

Screen Name: Log in Successful

This screen shows when authorized person successfully logged in. Click "Start Booking"
button to enter main page.
 Screen Number: 3

Screen Name: Lakan Raniel Travel & Tours System interface.

Screen Number: 3

Section: No. of Guest

First thing to do is input the origin, destination, departure and arrival date of a guest.
 Screen Number: 3

Section: Number of Guest

Input the number of guest.

Screen Number: 3

Section: Availability
Go to availability section. If the customer wants to avail the package promo for the
selected destination, check the checkbox for package and click "Check" Button. If the
customer doesn't want to avail the promo then proceed to the next step by clicking
"Check " button. Once done, scanning and checking of availability of selected day will
be done.

Screen Number: 3

Section: Slot not available

If the selected days are not available a notification message will pops up. If the selected
days are available you can now proceed to the next step.
 Screen Number: 3

Section: Hotel Section

If the customer didn't avail the package promo the hotel section and transportation
section will automatically disabled, else proceed to hotel section.

On hotel section you can see the classes of room that LRTT offer and the capacity of
each class. This is also the section where you will input how many rooms the customer
wanted to avail.
 Screen Number: 3

Section: Tour

next is a the tour section. It's simply has a checkbox that asking if the customer want to
avail the tour that LRTT offer, there is an additional charge for it of course.

Screen Number: 3

Section: Transportation

Next, Transportation. if the customer avail the package promo this section is disabled. Else, this
section is where you can input transportation of the customer.

There is 3 check box on it airplane, ship or bus.

What good on this section is it can validate the applicability of the chosen transportation
to the selected destination. (E.g. the customer wants to book Baguio and his selected
means of transportation is Ship, we know that there is no ship that can reach Baguio.
So if you try to ride on customers request, it won't happen because if the selected
destination is Baguio, the ship checkbox will automatically disabled.)

Screen Number: 3

Section: Payment

Payment section is where you will input the selected payment method of the customer
and if the customer wants to pay via installments this is where you will input the
information needed.
 Screen Number: 3

Section: Discounts

If the customer or one of the guest is eligible to discounts like PWD, Student or Senior
citizen discount, or he has a discount coupon or he is a friend of the owner and he gave
him a discount. On this section this is where you will input all needed information. Like
how money persons are eligible of having discounts or how much the promo coupon
worth or how much the is discount that was given to him by the owner
 Screen Number: 3

Section: Main Guest Information

Next is main guest information section. This is where you will input the main guest's
information.

Screen Number: 3

Section: Other Guest Information

Then other guest information, this is where you will input the information of those who
are the main guest will travel by Inputing details that was needed and by clicking the
"Add" button to add another guest info.
The information will be shown to the biggest text box on this section. It also has clear
button that will clear the text box.
 Screen Number: 3

Section: Notes

Finally, the note section. This section is optional, this is where you will input customer
request like (the customer wanted to surprise his companion or if one of the customer
has a will chair with him or etc)
 Screen Number: 3

Section: Confirm & Billing button

Confirm button is necessary to proceed to the billing section. If you click this button all
section will be validate by the system. For example if you leave an important field empty
like name or destination, a notification message will pop up. It will instruct you of your
mistake.
 Screen Number: 3

Section: Confirm button error

Here are some example of errors that may if you leave an important field empty like name or
destination, not enough slot available etc. that will instruct you of your mistake.
 Screen Number: 4

Section: Booking Reference / Receipt

Here's the sample of receipt that Guest can print if they want to. But not necessary needed
upon Departure.
 Chapter V

On the basis of the findings of the study, following important conclusions are made
1) The traditional information systems in the travel industry play a vital role and has been
favoured by both Travellers and Travel agents. They have a greater role to lead the industry to
new heights.
2) Being established players in the field, the traditional information systems are looked at with a
greater expectation by users and hence the need to live up to the expectation of the users.
3) New mediums of information dissemination should learn from costumer requirements and live
up to their expectations which in short means that there has to be a lot of ground work required
for the new entrants to understand the costumer trends before they take off.
4) It is imperative that the existing players as well as the new entrants check the costumer
tastes before they impose new technological upgrades. They need to understand, how well
these new developments be accepted by the costumers into confidence before they adopt new
technologies and educating the costumers on the advantages and efficiency levels of new
technology.
5) Since the costumers have no doubt about the efficiency levels, they expect information
system to live up to their expectation since existing information systems have been given the
status of a trusted tool by the users.
6) Geographical factors do not have any influence in customer opinions as, customers who
access information systems as well aware of happenings in the market place and what they can
expect for it.
7) Education has not majorly influenced the opinion of the responses of the travelers who make
their own reservations online since the level of understanding on what is expected is more or
less the same. For travel agents, education has no relevance as they are working in a
specialised environment which requires specialised trainings and it is inevitable for them. This
factor plays a role in their opinions as well
8) Age plays vital role in influencing the responses as the new generation has better acceptance
of technology while the older generation were not too open. From the travel agency perspective
this was not major factor, but still the older generation is not open to accepting technological
changes. As group 21-30 and 31-40 were more open to accepting changes while age group of
41-50 had lesser acceptance.

Recommendation:
1) It is advisable that the information systems do a market survey before implementation or
adoption of latest technology to ensure that customers are completely aware of the advantages
that they would get rather than coming up with products and later try to convince the customers.
2) New entrants and existing information systems should ensure that there is no content
fragmentation while they enter into the fray. The basic idea of having a information system in the
industry is to offer all services under the same roof so that the sale becomes easier and the
costumers gets all products under the same wrapper.
3) Predictive search query options are being listed as one of the trends that users are looking at.
This is an opportunity for the information system to introduce new logics to help costumers, be it
travel agent or the traveler, get the desired results without much hassle.
4) In an era where social media plays an important role, reservation plug ins for social media is
imperative and the information system should utilize this opportunity. Travel destinations are
chosen by customers, based on various opinions and experiences shared by family and friends
over social media. This ignites a discussion which leads to finalization of travel reservation. It
would be highly effective if information systems offer bookings solutions in the social media
itself.
5) It is imperative that the information systems do a usage check at regular intervals to ensure
that the costumers actually utilize the facilities introduced. This would helps them fix gaps, if any,
in terms of what has been offered and what is actually required by the customer.
6) Information systems should provide easy booking tools to travelers to ensure that the
opportunity is captivated by them.