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#GartnerDWS

Gartner
Digital Workplace
Summit
12 – 13 September 2019  |  London, U.K.
gartner.com/eu/workplace

The Premier Digital


Workplace Conference

Early-bird discount
Save €325 by 12 July 2019
Embrace the Future of “By 2022, 50% of
organizations will use

Work: Prepare, Adapt, collaborative document


editing as the standard

Transform. interaction method for


document creation.”
Gartner Predicts

Digital transformation is about more than technology. It is about constant realignment,


at scale, to ever-changing market conditions and business requirements. This requires
organizations to rethink their processes and ways of working in order to be able to
propagate change quickly and effectively. The workforce can become either one of
the primary drivers for sustained competitive advantage or the weakest link in a digital
transformation strategy.

At Gartner Digital Workplace Summit 2019, you will gain an ability and desire to exploit
existing and emerging technologies for better business outcomes.

You will discover how to:


For the
most up
date info to
Prepare for the future workplace and adopt Improve employee engagement, rmation
the technologies that will encompass a collaboration and workforce effectiveness to about th
e agend
speakers a,
modern work environment achieve desired, wider business objectives and
sessions
please
visit our
Execute your digital workplace strategy Determine fundamental digital workplace website
gartner. :
regardless of where you are in your digital technologies including collaboration tools com/eu
workpla /
workplace journey and platforms, along with the strategies to ce
accelerate deployment, ease adoption and
maximize benefits
Sharpen, scale and build a digital workplace
program that delivers digital dexterity

2 #GartnerDWS Gartner Digital Workplace Summit 2019



Agenda Tracks Hot Topics

A Transforming the Employee Experience


The quality of the employee experience impacts performance,
• How employee experience impacts behavior
performance, engagement, retention and
attraction of new talent
engagement, retention and even attracting new talent through
• From provisioning and directing to enabling,
employees who become advocates for the organization’s brand.
empowering and supporting
Those leading digital workplace programs are changing their • Developing the right culture for innovation
approach to employee experience design. This track will outline and agility
governance, communication change management practices and • Extending rich communication and interaction
reasons for investing in improving the employee experience. channels to frontline workers

B Technology and Application Strategies


Digital workplace initiatives rely on applications and technologies
• What are the applications of the
modern workplace?
• Technology dependencies and overlaps
that facilitate and advance digital dexterity. Application leaders
responsible for these initiatives need to know how to acquire, • Technology governance
• Implementation strategies
deploy and manage them for maximum success. This track will
• Role of citizen X development
help you identify the technologies that are fundamental to the
• Boosting IT responsiveness
digital workplace along with the strategies to speed deployment,
• IT processes to manage and deliver digital
ease adoption, maximize benefits whilst remaining secure and workplace services
satisfying regulatory concerns.

C Effective Program Management for the Digital Workplace


Equipping digital workplace leaders with tools, methods and



Program organization
Driving change and stakeholder communication
Metrics and tracking progress
strategies that will help them plan and deliver a successful
digital workplace program is essential. This track is critical in • Benchmarks and learning from others
understanding how to identify, define, prioritize and communicate • Alignment with business priorities
business-relevant digital workplace capabilities. This track will also • Planning guidelines, roadmaps, frameworks
help in establishing a digital workplace program management to
engage business stakeholders and oversee program strategy.

D Powering the Future of Work


The future of work is about forging a new relationship between
• Impact of AI and automaton
• New skills, roles, ways of working
• Augmentation of human performance
technology and talent that transforms existing ways of working “I have learnt better and more
and doing business. This track will highlight the key initiatives vs automation
• Emerging workplace technologies valuable methods, tools and
that are becoming increasingly important as broader technology,
demographic and socioeconomic forces bring the future of work effective dialogue around the
into our present and demand effective transitions to automation subject. I found that digitalization
and new ways of working. is everyone's business.”
Director, Group Strategy

Visit gartner.com/eu/workplace or call +44 20 3868 5238 for updates and to register 3
Plan your experience
When attending this event, please refer to the
Gartner Conferences Navigator for the most
up-to-date session and location information

Tracks at a Glance Please visit gartner.com/eu/workplace for full agenda details

A. Transforming the Employee Experience B. Technology and Application Strategies C. Effective Program Management for the D. Powering the Future of Work
Digital Workplace

What Experiences Matter Most and Least to Email Versus New Ways of Work: How to Win … Why IT Support for Digital Workplace Must How We Will Work in 2025
Employees? Or Declare a Truce Move From a Service to a Product Mindset Matthew Cain
Marcus Uzubalis Craig Roth Jeffrey Mann

20 Culture Hacks to Improve Digital Workplace Overcoming the Barriers to Enterprise Video ROI, NPV, Spreadsheets … Oh My! Building a Talent Futures: How AI Will Impact Jobs and
Adoption and Efficiency with AI Business Case for Digital Workplace Programs Your Workforce
Jeffrey Mann Stephen Emmott Craig Roth Helen Potevin

The Strategic Role of Employee Make Your Meetings Matter Planning Execution and Change in a Digital Corporate Real Estate and Workplace:
Communications in the Digital Workplace Adam Preset Workplace Identify and Monitor How Work is Evolving
Mike Gotta Sarah Davies Nicole Kylew

Harness Voice of the Employee Insights to Transform Teamwork With New Ways of How to Succeed With Your Digital Workplace Why and How Organizations Enable Frontline
Improve Employee Experience Collaborating Program by Optimizing Your Digital Dexterity Workers for Digital Business
Helen Poitevin Mike Gotta Craig Roth Rob Smith

Creating a Culture That is Powered by Purpose Striking a Balance Between Content Storytelling for Success: Techniques and Ideas The Future of Work and the New Work Nucleus
Leigh McMullen Governance and New Ways of Working That Create Enthusiasm Matthew Cain
Michael Woodbridge Leigh McMullen

Human Engineering and the Rise of CultureTech SaaS is Like a Puppy Dog: Are You Ready for the Overcoming Talent Scarcity: Breaking Talent Transforming Team Collaboration: Harnessing
Matthew Cain Responsibility of a Pet? Dependencies Through Operational Design the Power of Chat, Graphs and AI
Marc-Antoine Meunier Marcus Uzubalis Mike Gotta

The Business Case for Employee Experience Architecting and Engineering Your Network for Change Management: Getting from Future of Organizations — How Technologies
Marcus Uzubalis Cloud Office and the Digital Workspace Implemented by IT to Actually Used by the Will Radically Alter What an Organization Is
Michael Disabato Business Rajesh Kandaswamy
Michael Disabato

HR Technology Predictions for 2020 and Warning: Endpoint Compliance Does not How to Win Support for and Measure the Value Informed Content: Collaboration Given the
Beyond Guarantee Security of a Digital Workplace Initiative Benefit of Insight
Sam Grinter Rob Smith Jeffrey Mann Stephen Emmott

Agenda correct as of 10 June 2019 and subject to change

4 #GartnerDWS Gartner Digital Workplace Summit 2019



“By attending this event, I would be able to help colleagues and stakeholders
to understand the future of work. I also learnt that AI can be applied to the
Keynotes
workplace and it is difficult for the HR world to become digital.”
Global Digital Communications Gartner keynote
Digital Workplace — The Future of Work Foundation
Leading organizations tap into their workforce’s ability
and ambition to use technology to create better
Expert advice Peer perspectives Meet solution providers outcomes. Does your organization have the digital
dexterity necessary to propel it into the future? Gartner
Digital Workplace Summit keynote will highlight:
 artner one-on-one
G End-user case studies Exhibit Showcase
• The business and societal trends that underpin the
meetings* Learn about recent Explore cutting-edge IT solutions from
crucial need for a digital workplace
One complimentary 30 implementations firsthand, top providers.
• How a digital workplace must evolve to deliver a great
minute meeting with a with an opportunity for Q&A employee experience
Gartner expert of your with the IT and business Solution provider sessions
• How digital workplaces will shape the future of work
choice to help you drill in executives leading the Exhibitors share their insights on the
to your specific challenges initiative. latest products and services.
and questions. Helen Poitevin
VP Analyst

Ask the expert sessions*


Attendees have the Customize your agenda Leigh McMullen
opportunity to “ask the expert” Distinguished VP Analyst
Gartner Conferences Navigator helps you organize, view and custom-create
questions on hot topics in
an agenda based on:
these small group, interactive
Q&A sessions. • Date and time • Experts/speakers • Key initiatives
• Track • Session descriptions • Vertical industries Guest keynote
Roundtables* How Will Humans and Machines Shape Future Work?
Human-only workplaces are history. Top-down command
Moderated by Gartner experts and control of a uniform workforce a distant memory.
to help you exchange ideas Machines are on the ascendancy. Digitally, they network
and best practices with peers. technologies together creating an enormous and
growing range of possibilities. They promise to re-
shape, replace or enhance what people do. Meanwhile
Workshops* the workforce is diverse, multi-generational, globally
Small-scale and interactive dispersed. People pull in many directions with different
aims and goals. How will it all play out for successful
­—drill down on specific topics
organizations? What should you do to make sure yours is
with a how-to focus. one? Leave his session with a deeper understanding and
some concrete methods to share with colleagues.

*Space is limited and pre-registration is required. Professor Eddie Obeng


Limited to end-user organizations only. Founder of Pentacle Business School,
World Authority on Project
Management

Visit gartner.com/eu/workplace or call +44 20 3868 5238 for updates and to register 5
Exhibit Showcase Develop a shortlist of technology providers who can meet your particular needs. We offer you exclusive access to
some of the world’s leading technology and service solution providers in a variety of settings.

Premier

AppFusions is a DX/workplace solutions BlackBerry is a trusted security software and Citrix aims to power a world where people, Google Cloud is widely recognized as a global Intel, a leader in the semiconductor industry, is
company who’s been merging collaboration and services company that provides enterprises and organizations and things are securely connected leader in delivering a secure, open, intelligent, and shaping the data-centric future with computing
other enterprise system UXs since 2010. Their governments with the technology they need to and accessible to make the extraordinary transformative enterprise cloud platform. Our and communications technology that is the
deep field work as partners to Atlassian, Jive and secure the Internet of Things. Based in Waterloo, possible. We help customers reimagine the future technology is built on Google’s private network foundation of the world’s innovations. Intel is
IBM provided them with unique perspectives on Ontario, the company is unwavering in its of work by providing the most comprehensive and is the product of nearly 20 years of innovation demonstrating the flexibility and adaptability
workflows and collaborative UXs, and ultimately commitment to safety, cybersecurity, and data secure digital workspace that unifies the apps, in security, network architecture, collaboration, provided by its Intel Unite® solution- a
inspired AlohaDXP. privacy, and leads in key areas such as artificial data and services people need to be productive, artificial intelligence, and open source software. We simple,wireless content sharing and
www.appfusions.com intelligence, endpoint security and management, and simplifies IT’s ability to adopt and manage offer a simply engineered set of tools and customizable collaboration solution that enables
encryption, and embedded systems. complex cloud environments. unparalleled technology across Google Cloud users to start sessions quickly in a more secure
www.blackberry.com www.citrix.com Platform and G Suite that help bring people, way.Explore more at www.intel.com/unite.
insights, and ideas together. Customers across www.intel.com/unite
more than 150 countries trust Google Cloud to
modernize their computing environment for
today’s digital world.  www.cloud.google.com

Microsoft enables digital transformation for the RingCentral, Inc. (NYSE:RNG) is a leading provider Smartsheet is a recognized leader in the VMware software powers the world’s complex Zoom helps businesses and organizations bring
era of an intelligent cloud and an intelligent of global enterprise cloud communications and Collaborative Work Management category. The digital infrastructure. The company’s cloud, their teams together in a frictionless cloud
edge. Its mission is to empower every person collaboration solutions. More flexible and comprehensive, flexible Smartsheet work networking and security, and digital workspace environment to get more done. Our easy,
and every organization on the planet to achieve cost-effective than legacy on-premises systems, execution platform empowers business users to offerings provide a dynamic and efficient digital reliable, video-first unified communications
more. RingCentral empowers today’s mobile and plan, capture, track, automate, and report on foundation to over 500,000 customers, aided by platform for video, phone, content sharing, and
www.Microsoft.com distributed workforce to communicate, work at scale. With more than 2,000 use cases 75,000 partners. VMware is committed to being chat runs across mobile devices, desktops,
collaborate, and connect from anywhere, on any across nearly every industry, role, and business a force for good, from breakthrough innovations telephones, and room systems. Founded in 2011,
device. RingCentral unifies voice, video, team need, Smartsheet helps customers transform to its global impact. https://www.vmware.com/ Zoom is a publicly traded company on Nasdaq
messaging and collaboration, conferencing, online work planning and execution to realize new company.html. (ticker: ZM) and headquartered in San Jose,
meetings, and integrated contact centre solutions. business value. With a growing portfolio of www.vmware.com California.
RingCentral’s open platform integrates with proven, pre-built solutions, Smartsheet scales
leading business apps and enables customers to with businesses of all sizes.
easily customise business workflows. RingCentral
is headquartered in Belmont, California, and has
offices around the world.  www.ringcentral.com

Silver

8x8 cloud solutions help transform customer Akumina’s employee experience platform Beezy is the all-in-one Intelligent Workplace for BICS — The network at the heart of international BlueJeans is the meetings platform for the
and employee experience using one platform for empowers global enterprises to create Microsoft Office 365. We make collaboration connectivity. BICS provides SIP-Trunking, local, modern workplace and the first cloud service to
voice, video, collaboration and contact centre personalized, collaborative, engaging digital within your organization easy and relevant. toll-free, freephone and landline numbers based connect desktops, mobile devices and room
www.8x8.com/uk workplaces on any device.  www.akumina.com www.beezy.net in the cloud.  www.bics.com systems in one meeting.  www.bluejeans.com

6 #GartnerDWS Gartner Digital Workplace Summit 2019



Platinum

Accenture offers services globally with Aruba, a Hewlett Packard Enterprise Company, is AVI-SPL is the leading global services provider of BMC helps customers run and reinvent their Box (NYSE:BOX) is the Cloud Content
experience & skills across 40+ industries & all redefining the Intelligent Edge with mobility and AV, UC, video, and enterprise workplace businesses with open, scalable, and modular Management company that empowers enterprises
business functions, underpinned by the world’s IOT solutions for organizations of all sizes. The solutions with award winning managed services solutions to complex IT problems. Bringing both to revolutionize how they work by securely
largest delivery network. Avanade delivers digital company delivers solutions that empower for engaging, digital experiences. As a strategic unmatched experience in optimization and connecting their people, information and
and cloud services and solutions. The two help organizations to serve mobile users who rely on partner, we design, deploy, and manage limitless passion for innovation to technologies applications. Founded in 2005, Box powers more
clients redefine the workplace and create internal and cloud-based apps for every aspect transformative technology solutions that spark from mainframe to mobile to cloud and beyond, than 90,000 businesses globally, including
sustainable business value.  of their work and personal lives.  success.  www.avispl.com BMC helps more than 10,000 customers AstraZeneca, General Electric, P&G and The GAP.
www.accenture.com www.arubanetworks.com/en-gb worldwide reinvent, grow, and build for the Box is headquartered in Redwood City, CA, with
future success of their enterprises, including 92 offices across the United States, Europe and Asia.
of the Forbes Global 100.  www.bmc.com www.box.com

Dropbox is a leading global collaboration A recognized market leader in Unified IntelePeer delivers an omni-channel Lakeside Software is a leader in digital Logitech is transforming video conferencing by
platform that’s transforming the way people Communications and Collaboration, LogMeIn has communications platform for the Enterprise. experience monitoring. We develop software offering an easy and affordable way to
work together. Store and share files, collaborate the industry’s most comprehensive portfolio of With our voice, messaging, ready-to-use that helps IT teams have clear visibility into their collaborate, with crystal-clear audio and
on projects, and bring your best ideas to life, all UCC solutions that create simpler, more applications, APIs, and analytics, companies can environments in order to design and support razor-sharp video. Logitech ConferenceCams
while protecting your company data with intelligent ways for people to meet, connect, build and integrate communications-enabled productive digital workplaces. Our customers deliver exceptional performance with
enterprise-grade security features. market, sell and train, to deepen relationships and workflows to create world-class customer use Lakeside Software technology to perform business-grade certifications and compatibility
www.dropbox.com/enterprise drive better outcomes. These include award- experiences and automate business processes. workplace analytics, IT asset optimization, and with all well-known applications.
winning products: GoToMeeting, GoToWebinar, www.intelepeer.com AIOps.  www.lakesidesoftware.com www.logitech.com/video-collaboration
and recently announced GoToConnect and
GoToRoom solutions.  www.goto.com

Nexthink is a leader in end-user experience SER ranks among the top five software-only CSP ServiceNow (NYSE: NOW) is making the world of The brainchild of two British entrepreneurs, Unily
management from the endpoint. The company’s vendors worldwide. We offer 40+ out-of-the-box work, work better for people. Our cloud-based has been working with clients to build amazing
solutions combine real-time endpoint analytics vertical solutions (e.g. for banking and platform and solutions deliver digital workflows digital solutions for more than ten years. It is this
and end-user feedback, to provide new insight government) and horizontal solutions (e.g. for that create great experiences and unlock extensive experience coupled with a shared
that enables IT to be more proactive, reduce contract management, accounts payable and productivity for employees and the enterprise. passion for generating innovative and disruptive
costs and enhance end-user productivity. customer/supplier records). Over one million users For more information, visit: www.servicenow.com. solutions, that lead to the inception of Unily’s DXC.
www.nexthink.com rely on solutions powered by our Doxis4 platform. www.servicenow.com www.unily.com
http://sergroup.com

Interested in exhibiting?
Contact us at european.exhibits@gartner.com
Lifesize combines best-in-class, cloud-based We are Stefanini: We help you in the Challenges Wizdom, a LiveTiles company, delivers enterprise
video conferencing services with integrated of your business. We can help you run, grow and level intranets turning the O365 stack into an
equipment that sets a new standard for digitally transform your IT. You can get offshore, organizationally efficient Modern digital workplace.
workplace communication and productivity on a onshore and nearshore consultancy services. www.wizdom-intranet.com
global scale.  www.lifesize.com Outsource your IT to us, develop apps and
maintain them, integrate your systems, and get
the right people.  www.stefanini.com Exhibitor list as of 10 June 2019, and subject to change

Visit gartner.com/eu/workplace or call +44 20 3868 5238 for updates and to register 7
Registration and pricing
Early-bird discount Attend as a team
Maximize learning by attending as a group.
Save €325 by 12 July 2019 Participate together in relevant sessions or
Early-bird price: €2,450 + U.K. VAT
Who Should Attend
split up to cover more topics, sharing your
Standard price: €2,775 + U.K. VAT session take-aways later.

Public sector price: €2,200 + U.K. VAT Group discount — save up to 40%
Digital Workplace Leaders • 1 for every 3 paid registrations
• Digital Workplace Leaders • 2 for every 5 paid registrations
3 ways to register
• VP/Director IT • 3 for every 7 paid registrations
Web: gartner.com/eu/workplace
• Heads of Digital Strategy • 4 for every 10 paid registrations
• Facilities Management Email: GlobalConferences@gartner.com
For more information, email
Phone: +44 20 3868 5238
GlobalConferences@gartner.com
IT Leadership or contact your Gartner account manager.
• Enterprise Architects Gartner conference
• Application Development tickets
• UX Design
NEW venue!
A Gartner ticket covers both days of the
• IT/Operations Summit. Contact your Account Manager or Due to the conference growth, we will
email GlobalConferences@gartner.com to now be hosting Gartner Digital Workplace
register using a ticket. Summit 2019 at the
“It has been a great couple Enterprise Content Managers O2 – InterContinental, London.
of days. This summit • Heads of Collaboration
has provided a strategic • Knowledge Management
overview of how change • Heads of Enterprise Content Management
management could be (ECM)
implemented as part • End-User Computing
of the digital strategy. • Directors of Digital Platforms
I have learnt from the
experiences of others Application Leaders
and will use suggested • VP, Director, Leader of Applications
tips. Roadmaps to assist • Application Strategy
with implementation.” • Chief Technology Officer
Systems Analyst • Chief Information Officer

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