FormalBD.

com is the most trusted online store in Bangladesh, where you can shop
24/7 from home. You will get here quality-full products. Such as, health care medical
equipment, electronic goods, home appliances, gift items, gadgets etc. We have a
great collection of new and exciting items. You will get here 24/7 excellent customer
care and after sales support. You all are welcome to visit our website for your desire
products. You will get deliver your chosen product within 1 to 48 hours across
Bangladesh. Feel free to contact us for further details about products.

We don't have any Showroom. This is our online shop. All prices are fixed. You don't
have to pay any booking money to order inside Dhaka but for ordering outside Dhaka
you have to pay 100Taka for confirmation your order. To cancel the order let us know
within 3 hours after confirmation. Check the product carefully at delivery time. Any
complain about product will not consider after delivery. Payment should be made in
cash while taking the item. We don't take sold items back.

How We Ensure Quality Product?

After confirmation about product quality from our expert team and vendor, then we
show to sell. Delivery Time: You will get deliver your desire product within 3-48
hours.

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means
that we have received your order in our system. As soon as we receive your order, we
automatically reach out to our suppliers to confirm that it is in stock and available for shipment.
If your item is on backorder or unavailable we will reach out to you via e-mail to let you know.
If your item(s) are available for delivery, we will process the charges and submit the order for
delivery. Our shipping times are normally 1 - 3 days.

Payment System:
We prefer cash on delivery. In some conditions, we need advance.

Delivery Charge:
Inside Dhaka City = 60-200Taka (Depend on product type),
Outside Dhaka City = 100-300Taka (Depend on product type and courier service).

Product Delivery System:

Home delivery available for anywhere in Bangladesh.
Product Delivery will depend on availability of Stock, Service of courier.
Normally it takes 4-24 hours for Dhaka city region, outside of Dhaka highest 3
working days.

Return Policy:
After receiving product, you may not return or refund it. If you not receive product or
cancel order after 2 hours from confirmation, you have to pay 300-500Taka for
delivery & service charge.

Cancellations & Refunds:

After receiving product, you may not return it for exchange or refund.
If face any problem within valid warranty period, please contact with us immediately to get
service.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.

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100 Taka advance payment needed for order confirmation.

Personal bkash- 01759991109

Personal Rocket- 01945147887-9
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Delivery Charge:
Inside Dhaka City = 100Tk.
Outside Dhaka City = 150Tk.

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Mobile: 01945147887
Email: admin@formalbd.com
Website: www.formalbd.com
Facebook: www.facebook.com/theformalbd
DELIVERY/SHIPPING PROCESS
Cash On Delivery available.
Office time delivery available.
Order Process time takes at least 24 hours.
We call to verify number and confirm order.
Inside Dhaka city approximately 04-48 hours after order confirmation. (Delivery Time).
Outside Dhaka approximately 2-5 days after order confirmation (Delivery Time).
Customer can check the product in front of the delivery person.

In the case of return and refund, buyer must return the item within 7 days from item’s arrival
date at buyer destination.
Any return shipping cost incurred must be bear by the buyer.
Items bought must be returned in their original conditions and packaging.

Product Delivery System:

• Home delivery available for anywhere in Bangladesh.
• Delivery Charge: Inside Dhaka City = Free, Outside Dhaka City = Depend on courier
service.
• No need to pay any advance, because we try to trust our customers.
• Product Delivery will depend on availability of Stock, Service of courier.
• Normally it takes 4-10 hour in day time for Dhaka city region, outside of Dhaka highest
3 working days.
• Product Delivery may be interrupted due to Natural Disaster, Problem of Courier
Company or Major Political circumstances.
• Refund can be claim if miss match with the Product description and image.

RETURN/REPLACEMENT WARRANTY
If the product is not genuine/original.
If you received a physically damaged Product after opening package.
If the Product is completely different from the picture on the website.
If you Change your mind/Misplaced order (unopened items).
Read more in Return Policy page.

Conditions for Returns:

 The product must be unused, unworn, unwashed and without any flaws. Fashion
products can be tried on to see if they fit and will still be considered unworn. If a product
is returned to us in an inadequate condition, we reserve the right to send it back to you.
 The product must include the original tags, user manual, warranty cards and
accessories.
 The product must be returned in the original and undamaged manufacturer packaging /
box. Do not put tape or stickers on the manufacturers box.
Returns Policy:
 If your product is defective / damaged or incorrect/incomplete at the time of delivery,
please contact us by phone, FB messages or Email. Your product may be eligible for
refund or replacement depending on the product category and condition. Please see the
detailed terms in the relevant category below.
 Please note that some products are not eligible for a return if the product is "No longer
needed".
 For device related issues after usage or the expiration of the return window, we will
refer you to the brand warranty center (if applicable). For more information on warranty
claims please view our Warranty Policy.

Valid reasons to return an item:

 Delivered Product is damaged (physically destroyed or broken) / defective.
 Delivered Product is incorrect (presentation different on website) / incomplete (missing
parts).

How much time do you have to return a product?

Items sold on PerFee.com can be returned within a period of 3 calendar days from the delivery
date, provided they are eligible for return.

NOTE:
You must show the original Customer Copy of the Invoice to authenticate your purchase, at
the time of handing over the product.

Types of Warranties:
1. Brand Warranty: This limited warranty will apply to the products. For product defects
under normal use circumstances and at the discretion of the company, Brand will
provide free of charge repair and/or replacement services within the warranty period.
FormalBD will not take any responsibility for the after-sale services.

2. Service Warranty: FormalBD will take the responsibility to get the product serviced
from the vendor or customer may visit the vendor directly as well with the invoice paper
to claim the warranty. Please note if any part of the product needs to be replaced for
repairing under this warranty policy, customer will have to pay for that part. In this case
customer also bear the standard pickup and delivery charge for each time.

Violations against warranty:

Including but not limited to customer induced damage, such as self-repairs, broken display,
bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply
with product manual, and so on.

Do I need to pay for repairs?

 If your product is within the warranty duration and is damaged by mechanical or
electrical systems, you don't have to worry about the repairing cost. You will be
covered.
 If your product is past the warranty duration or is physically damaged, you will be
responsible for the repair cost.

Security of Your Personal Information:

FormalBD ensures that all information collected will be safely and securely stored. We protect
your personal information by:
 Restricting access to personal information
 Maintaining technology products to prevent unauthorized computer access
 Securely destroying your personal information when it is no longer needed for any legal
or business purpose

Collection of Personal Information

When you create a FormalBD account, or otherwise provide us with your personal information
through the Platform, the personal information we collect may include your:

 Name
 Delivery Address
 Email Address
 Contact Number
 Mobile Number
 Date of Birth
 Gender

We will only be able to collect your personal information if you voluntarily submit the
information to us. If you choose not to submit your personal information to us or subsequently
withdraw your consent to our use of your personal information, we may not be able to provide
you with our Services. You may access and update your personal information submitted to us
at any time as described below.

Withdrawal of Consent
You may communicate your objection to our continual use and/or disclosure of your personal
information for any of the purposes and in the manner as stated above at any time by contacting
us at our e-mail address below.

Please note that if you communicate your objection to our use and/or disclosure of your
personal information for the purposes and in the manner as stated above, depending on the
nature of your objection, we may not be in a position to continue to provide our products or
services to you or perform on any contract we have with you. Our legal rights and remedies are
expressly reserved in such event.

Changes to the Privacy Policy

FormalBD shall regularly review the sufficiency of this Privacy Policy. We reserve the right to
modify and change the Privacy Policy at any time. Any changes to this policy will be published
on the Platform.

REFUND PROCESS
If we cannot provide replacement.
If you changed mind & cancel order before the Products is already shipped.
If a different product is delivered to you and we unable to resend correct product.
If you don’t want replacement (unopened item)
Read more in Refund Policy page.