Berklee

 College  of  Music  

Voicemail  Quick  Reference  Guide  
HiPath  Xpressions  
 
Getting  Started  
 
Voicemail  Access  Numbers  
  Mailbox  Number     Your  4-­‐digit  extension  
  Default  Password     111,  #  
  External  Access     617-­‐747-­‐8000  
  Internal  Access       x8000  
  FWD/Guest  Access     x8005  
  Transfer  Caller  to  a  box   x8005  
 
Initializing  your  Voicemail  Box  from  your  own  extension:  
 Dial  x8000  and  follow  the  prompts.  
 Enter  password  followed  by  the  #  key  (111,  #  for  first-­‐time  users)  
 
Change  Password:  
 From  main  menu,  Press  9  to  select  Mailbox  Options.  
 Press  3  to  change  your  password  and  follow  prompts.  
 
Record  your  Name:  
 From  main  menu,  press  8  to  select  Answering  Options.  
 Press  4  to  select  Recorded  Name  and  follow  prompts.  
 
Record  your  Personal  Greeting:  
 From  main  menu,  press  8  to  select  Answering  Options.  
 Press  1  to  record  your  personal  greetings.  
 Choose  the  greeting  type  to  record:  
1  –  Alternate  Greeting  (for  all  calls  during  college  business  hours).  
 Hear  prompt  stating  current  status  of  selected  greeting  type.    Press  1  to  change.  
 Select  which  of  your  9  available  Alternate  Greetings  you  would  like  to  use.    Select  1  –  
9.  
 Press  1  to  record  a  new  greeting.  
 Press  *  then  #  when  finished  recording.  
 
Select  or  Change  your  Referral  Extension:  
 Press  8  to  select  Answering  Options.  
 Press  3  to  select  Referral  Extension  (hear  current  referral  extension).  
 Press  1  to  change  to  a  desired  extension.  
 
Sample  Standard  Greeting:  
“You  have  reached  (your  name).    I  am  unavailable  to  take  your  call.    Please  leave  a  detailed  
message  at  the  tone.    If  you  require  immediate  assistance,  press  ‘0’  followed  by  the  ‘#’  key  
and  you  will  be  transferred  to  someone  who  can  assist  you.”  
 Quick  Tips  
 
During  Message  Playback  
 
*  7  3     Stop,  replay  entire  message  
*  6     Delete  message.    After  message,  Press  6  
*  4     Save  message.    After  message,  Press  4  
*  7  8     Move  back  8  seconds  
*  9  8     Move  forward  8  seconds  
*  2       Skip  to  next  message  and  keep  as  new  
 
You  must  press  *  to  stop  the  message  before  you  can  delete,  save,  forward  or  skip.  
 
Forward  a  copy  of  message  
 
Mark  the  message  to  be  saved  or  deleted,  press  9  and  follow  the  prompts.  
 
Single  Key  Strokes  Available  When  Listening  To  a  Message  
 
When  listening  to  your  messages,  
  Press  2  to  skip  to  the  next  message  and  keep  message  as  new.  
  Press  3  to  bypass  message  header  and  play  message.  
  Press  7  to  slow  down  the  playback  speed  of  the  message.  
  Press  9  to  speed  up  playback  of  the  message.  
 
When  leaving  a  message  in  a  box.  
  Press  1  to  override  greeting  and  start  recording.  
OR  
  Choose  1  ‘record  a  message’  from  the  Home  State,  record  message,  press  *  #,  enter    
  the  extension  and  follow  prompts.  
 
To  transfer  a  call  directly  into  a  mailbox:  
  Press  ✓,  dial  x8005,  wait  for  Xpressions  to  answer.  
  Enter  mailbox,  followed  by  #,  #.  
  Hang  up.  
Telephone Quick Reference Guide
Siemens HiPath 4000 OptiPoint Telephone
The following documentation serves as a guide for the basic features of your new Siemens
HiPath 4000 telephone at Berklee.

Feature Description

Display Options The OptiGuide tilt-able, 2-line display provides

information to help you use your phone. The second
line of the display shows which features are
available to you depending on the phone’s current
state and provides prompts to guide you.

Guidance Keys The Guidance Keys are used to scroll through the
Main Feature Menu or to select features.
• Press à to Scroll Forward
• Press ß to Scroll Backward
• Press ✓ to Select or Confirm the option
presented on the bottom half of your display.

Main Menu There is a Main Menu of features that are available

through the OptiGuide. By Pressing either the à or
ß Guidance key when your phone is in the idle
state, the Main Menu appears across the bottom line
of the display as you scroll forward or backward.

Audio - Settings To adjust Ringer Volume:

• Press the + key.
• Bottom line of display will ask Ring Volume?
• Press ✓ to select. The phone will ring with the
current ring volume.
• Use + or – keys to adjust ring volume to your
preference.
• Press ✓ to save.
 Feature Description

Audio - Settings (cont.) To adjust Ringer Pitch:

• Press the + key.
• Scroll à forward once. Display now asks Ring
Tone?
• Press ✓ to select. The phone will ring with the
current tone.
• Use + or – key to adjust ring tone to your
preferences.
• Press ✓ to save.

Handset and Speaker Volume To adjust Handset Volume:

• While on a call, press + or – key to adjust
handset volume.
• Save by pressing ✓ before hanging up.

To adjust Speaker Volume:

• While on a call, press + or – key to adjust
speaker volume.
• Save by pressing ✓ before hanging up.

Dialing Lift the handset for a dial tone or, to dial from the
keypad without lifting the handset, press Speaker
and:
• Dial the 4 digit extension for an inside call.
• Dial 7 + the telephone number for an outside
call.

Speaker For hands-free calling:

• Answer the phone by pressing Speaker or press
the ringing extension key,
Or
• During a call, press Speaker and replace the
handset.

To mute the microphone while on speaker or

handset:
• Press Mute – mute key lights, the caller cannot
hear you but you will continue to hear them.
• Press Mute again to disable, light goes out.
 Feature Description

Hold To place a call on hold at your phone:

• Press the Hold key.
• Hang up. The line that is holding the call will
flash.

To reconnect with the call:

• Press the Line key next to the flashing light.

Transfer To transfer a call to another extension:

• During a call, press ✓ to select Start Transfer? or
press Transfer key.
• Dial the extension you want to transfer to.
• Hang up or wait for the person to answer,
announce the caller and then hang up or press ✓
to select Transfer Call?

To retrieve the call if no one answers:

• If the person you are transferring to does not
answer, press the Connect key to return the call
to you.
Or
• Scroll à to Release and Return? Press ✓ to
select.
• You will now have the caller back.

Conference Calls To set up a Conference Call:

• During a call, scroll à to Start Conference? and
press ✓ to select.
• Dial the extension or 7 + external number.
• When party answers, press ✓ to select
Conference? or press the Conf key.
 Feature Description

Conference Calls (cont.) To add another party to the Conference (up to 8

people):
• See Add To Conference? in the display. Press ✓
to select.
• Dial the extension or 7 + external number.
• When party answers, press ✓ to select
Conference? or press Conf key.

If the party is not going to join, scroll to Release And

Return?. Press ✓ to select to rejoin the conference
call without them.

Station Pickup This feature lets you answer extensions that are
ringing in your area which do not appear on your
phone:

To pickup any extension ringing or on hold:

• Press Pickup key or lift handset and dial *3.
• Dial the extension that is ringing. You are now
connected to the caller.

Group Pickup This feature lets you answer extensions within you
pre-programmed group.

To pickup a call ringing for a member of your pre-

programmed group:
• Press flashing Pickup key or lift handset and dial
*3.
• You are now connected to the caller.
 Feature Description

Forwarding Your Extension This feature lets you temporarily direct your calls to
another destination. Use the Call Forward feature to
control your prime line only. Call forwarding can
only be cancelled at the phone.

To set up Call Forward – if you have a Forward key:

• Get dial tone on the line to be forwarded.
• Press Forward key or dial #91.
• Dial the extension number you are sending your
calls to. If voicemail dial x8005.
• Press ✓ to select Save?
• The forwarded extension will flutter and the
Forward key will light.

To cancel Call Forward:

• Do not lift the handset.
• Press the Forward key.

Station Speed This feature lets you store up to 10 personal numbers

on your phone.

To program Station Speed Dial:

• Scroll à to Program Service? and press ✓ to
select.
• At Destinations? press ✓.
• At Enter Index: Enter (0 – 9)
• Enter the number you wish to store (7 + number
if external).
• Press ✓ to select Save?

To speed dial you number:

• Dial #3.
• Enter index, dial (0 -9).
 Feature Description

To Program an R-Key Some phones have keys labeled with an R. These are
(RepDial) one-touch speed dial keys. You can program one
number to each available R key.

To program:
• Press Program Service key or Scroll à to
Program Service?
• Press the R key you wish to program.
• Enter the extension or 7 + external number you
wish to store.
• Press ✓ to select Save?

To use:

• Press the programmed R key you want to dial.

Last Number Dialed To redial the last number dialed at your phone:
• Lift the handset and press ✓ to select Last
Number Redial? or press the Redial key.

Saved Number Redial This feature allows you to store one number for one
button access.

• Press SNR key after you dial or receive a call

(number is now saved on the SNR key).

To dial a saved number:

• Press SNR key.

V-Mail (Access to Voicemail) To access your Voicemail box:

• Press PHML key.
• Follow prompts.

Or

• Dial x8000.
• Follow prompts.