DSPL As9100d Apex - Manual 03.12.2018

Quality Management System Apex Manual
Based on
Requirements of AS9100D Standard
SCM SOLUTIONS PVT LTD
Document No. : DSPL/QMS/AM

Issue No.: 01
Diligent SCM Solutions Pvt. Ltd.,

Plot No. 101, Prashanthi nagar
IDA, Kukatpally, Hyderabad – 500 072
Telangana State, India
DILIGENT SCM SOLUTIONS PRIVATE
LIMITED
SCM SOLUTIONS PVT QUALITY
LTD MANAGEMENT SYSTEM
APEX MANUAL
TITLE: TABLE OF CONTENTS
Number of
Sl. No Title
Pages
A Table of Contents………………………………………. 03
B Amendment Record……………………………………. 01
C Abbreviations……………………………………………. 01
D Manual Distribution……………………………………... 01
1.0 Profile of DSPL………………………………………….. 01
2.0 References………………………………………………. 01
3.0 Terms and Definitions……………............................... 01
4.0 Context of the organization
4.1 Understanding the organization and its context……… 01
Understanding the needs and expectations of
4.2 01
interested parties…………………………………………
Determining the scope of the quality management
4.3 02
system……………………………………………………..
4.4 Quality management system and its processes……… 02
5.0 Leadership
5.1 Leadership and commitment…………………………… 02
5.2 Policy……………………………………………………… 02
5.3 Organizational roles, responsibilities and authorities… 02
6.0 Planning
6.1 Actions to address risks and opportunities……………. 01
6.2 Quality objectives and planning to achieve them…….. 02
6.3 Planning of changes…………………………………….. 01
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Number of
Sl. No Title
Pages
7.0 Support
7.1 Resources………………………………………………… 03
7.2 Competence……………………………………………… 01
7.3 Awareness………………………………………………... 01
7.4 Communication…………………………………………... 01
7.5 Documented information………………………………... 02
8.0 Operation
8.1 Operational planning and control………………………. 03
8.2 Requirements for products …………………………….. 02
8.3 Design and development of products and services….. 04
Control of externally provided processes, products
8.4 04
and services………………………………………………
8.5 Production………………………………………………… 05
8.6 Release of products and services……………………… 02
8.7 Control of nonconforming outputs……………………… 02
9.0 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation….. 02
9.2 Internal Audit……………………………………………... 02
9.3 Management Review……………………………………. 02

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Number of
Sl. No Title
Pages
10.0 Improvement
10.1 General……………………………………………………. 01
10.2 Nonconformity and corrective action…………………... 02
10.3 Continual improvement………………………………….. 01
Annexures
Annexure-1 Quality Objectives……………………………………….. 01
Annexure-2 Organization Chart………………………………………. 01
Annexure-3 QMS Responsibility Matrix……………………………… 03
Annexure-4 List of Processes ………………………………………... 02
Annexure-5 Interaction of Processes………………………………… 01
PREPARED BY REVIEWED BY APPROVED BY

Management
DESIGNATION COO CEO
Representative
DATE 01.09.2018 01.09.2018 01.09.2018
SIGNATURE

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TITLE: REVISION RECORD SHEET
Previous Current
Section
Rev. No. & Rev. No. & Brief Description of Changes
No.
Effective Date Effective Date
SECTION NO : B REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

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TITLE: ABBREVIATIONS
Abbreviation Full Form

DSPL Diligent SCM Solutions Private Limited
ISO International Organization for Standardization
MR Management Representative
CEO Chief Executive Officer
COO Chief Operations Officer
QMS Quality Management System
HOD Head of the Department
NC Nonconforming
QMS Quality Management System
AM Apex Manual
PCS Process
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TITLE: DISTRIBUTION
Controlled
Copy No. Controlled Copy Holder
(Hard Copy)
01 Certifying body – kept with MR.
Controlled Copy - Soft copy of Manual in the form of PDF – Read only is
kept in the share folder of DSPL for reference to all.
Above Controlled Copies - Hard copy are generated through photocopying

Master Copy (Hard Copy) retained with MR.
Controlled Copy – Hard Copy is generated through converting MS Word

Master Copy into PDF read only.
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TITLE: PROFILE OF DSPL
.M/s Diligent SCM Solutions Pvt.ltd. is a mechanical Engineering Company, manufacturing
precision components & equipment mainly for Power and Energy applications. Oil & Gas,
Gas turbines, Gas transportation, Wind energy, Power equipment etc.
DSPL has its three manufacturing facilities, one at Prashanthi nagar industrial estate,
second one at Hardware Park SEZ, Tukkuguda and another at Patancheru industrial estate.
Though DSPL has initiated its operations with a very low level profile, now it has grown
steadily over the last decade with proven quality project deliveries.
DSPL has entered in the area of major metallic thermal seals manufacturing and machining
of various kinds of precision parts for all engineering applications. Its key customer is GE.
The company is focusing in developing the new products primarily in oil & Gas, Gas turbines,
with focus on exports. DSPL has established its own Research & Development Centre at
‘Hardware Park SEZ, Tukkuguda’. R & D of DSPL has successfully developed many kinds
press & form tools and components with super alloy materials. These product facilitated
DSPL becoming a strategic supplier for GE.
The Company is committed towards excellence in the areas of on time delivery, quality,
safety, performance, employee satisfaction and social responsibility. This has enabled it to
be the most trusted and sought after vendor in Power & Energy sector.
DSPL has ample work floor area and stand by source of power supply. The shop floor
consists of Trump Fiber Laser cutting machine, Hydraulic presses of capacities 80 & 120
tons, Spot welding machines from MIYACHI Japan, surface grinding, Wire cut machines
from Electronica and precise measuring and test equipment like Portable CMM, video
profile measuring machine, etc. Also recently we added FPI facility as a first step of
establishing in-house NDT facility. In addition to our in-house facilities we have a strong
base of vendors for machining of various precise engineering components.
There are 55 engineers and 75 technicians working in production and quality team. All the
workmen are well experienced in delivering the components and follow the quality systems
defined by the different clients.
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TITLE: REFERENCES
Standard Description
Aerospace Standard:
AS9100D:2016 Quality Management Systems -
Requirements for Aviation, Space and Defense Organizations
International Standard:
ISO 9000:2015
Quality Management Systems - Fundamentals and Vocabulary

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TITLE: TERMS AND DEFINITIONS
ORGANIZATION: Diligent SCM Solutions Private Limited
TOP MANAGEMENT: CEO.
MASTER COPY: Master copy is the one which is duly approved and authorized for use.
Master copy will be used for generating CONTROLLED COPY or UNCONTROLLED
COPY, as required.
CONTROLLED COPY: A copy of a document which is distributed on NEED TO KNOW

basis is termed “CONTROLLED COPY“. It is generated from Master Copy.
UNCONTROLLED COPY: Any copy of a document which is generated on ‘want bases

shall be referred to as “UNCONTROLLED COPY”. This is also generated from Master
Copy.
OBSOLETE COPY: Master copy of a document which are not in use (Old revisions)
preserved for legal/knowledge preservation.

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4. CONTEXT OF THE ORGANIZATION

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4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT
PURPOSE
To determine external and internal issues relevant to DSPL.
SCOPE
This is applicable to Quality management system of DSPL based on AS9100D

requirements.
RESPONSIBILITY
CEO
HODs
SYSTEM
DSPL has determined the external and internal issues that are relevant to its purpose
and its strategic direction and that affect its ability to achieve the intended results of
QMS. While determining these issues, DSPL has considered positive and negative
factors or conditions.
The external issues include statutory and regulatory requirements, technological,

competitiveness, international and national certifications, accreditations, suppliers,
contractors, etc. The internal issues include performance of DSPL, infrastructure,
culture, knowledge, work environment, etc.
The information about the above determined external and internal issues is maintained
with MR and monitored and reviewed in management reviews.
REFERENCES
 List of external and internal issues
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4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF
INTERESTED PARTIES
PURPOSE
To understand and determine the interested parties and their requirements
SCOPE

requirements.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
DSPL considers the effect or potential effect of its interested parties to consistently meet
customer and statutory and regulatory requirements. In this direction, DSPL has
determined:
a) the interested parties that are relevant to the QMS;
b) the requirements of interested parties that are relevant to QMS.
The information related to above is maintained with MR and is reviewed in management

reviews.
REFERENCES
 Needs and expectations of interested parties

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4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT
SYSTEM
PURPOSE
To define the scope of Quality management system of DSPL
SCOPE

requirements.
RESPONSIBILITY
CEO
MR
SYSTEM
DSPL has determined the scope of the Quality management system (as given in the
next page) considering the following:
a) the external and internal issues as determined under 4.1;
b) the requirements of relevant interested as determined under 4.2;
c) types of products and processes DSPL undertakes.

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The scope of the Quality Management Systems of Diligent SCM Solutions Private Limited, to
meet the requirements of AS9100D as given below follows:
“Design, Development, Manufacture and Supply of

Precision Components & Equipment’s and
Providing Engineering Services”
The above scope covers technical and organizational boundaries of DSPL located at
the addresses given below:
Diligent SCM Solutions Pvt. Ltd

Plot No. 101, Prashanthi nagar
IDA, Kukatpally, Hyderabad – 500 072
Telangana State, India.

16/A, plot no. 1/1, Hardware park,
Raviryala (V), Maheswaram (M),
Hyderabad – 500005.

C/o. Sree Bhavani Engineering Enterprises,
Plot no 6 / Part – 1, IDA Phase – 1,
Patancheru, Medak,
Telangana – 502319.

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4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES
PURPOSE
To address the overall intent of DSPL’s Quality management system
SCOPE

requirements.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
Quality Management System and its processes:
DSPL has established and implemented a quality management system meeting the
requirements of AS9100D and intends not only to maintain the same but also
continually improve the same including processes and their interactions. The QMS of
DSPL also addressed customer and applicable statutory and regulatory requirements.
In this direction, DSPL
a) has determined the processes, inputs required and the outputs expected from
these processes; (Refer List of Processes given at Annexure-4)
b) has determined the sequence and interaction the these processes (refer
Annexure 5);

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c) has determined and applied the criteria and methods (including monitoring,
measurements and related performance indicators) need to ensure the effective
operation and control of these processes;
d) has determined the resources needed for these processes and ensure their
availability;
e) has assigned the responsibilities and authorities for these processes (as given in
the respective processes);
f) has addressed the risks and opportunities as defined under 6.1;
g) evaluates these processes and implements any changes needed to ensure that
these processes achieve their intended results;
h) improves the processes and the quality management system.
Some of the processes related to Production are availed from the external providers.
The externally provided processes along with the controls exercised by DSPL are given
below:
a. Machining
b. Calibration of monitoring and measuring equipment
c. Maintenance of equipment
d. Testing of materials and components
However, ensuring controls by DSPL over the above processes does not absolve DSPL
of the responsibility of conformity to all customer, statutory and regulatory requirements.
As required by DSPL the documented information is maintained to support the

processes and retained documented information to have confidence that the processes
are being carried out as planned. The documented information maintained and retained
are as given under Section: 7.5
REFERENCES
 QMS Processes of all Functions

 Documented information maintained (as per list maintained with MR)
 Documented information retained (as per list maintained with MR/concerned in-
charge)

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5. LEADERSHIP
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5.1 LEADERSHIP AND COMMITMENT
PURPOSE
To provide evidence of top management’s leadership and commitment Quality

management system
SCOPE
This is applicable to Quality management system to meet the requirements of DSPL

and AS9100D.
RESPONSIBILITY
CEO
MR
SYSTEM
5.1.1 Leadership and commitment for the quality management system
Top Management commitment and leadership to the Quality management system is

ensured through:
a) taking accountability for the effectiveness of the Quality management system;

b) quality policy and quality objectives are established for the quality management
system and are compatible with the context and strategic direction of the
organization;
c) integration of the Quality management system requirements into the
organization’s business processes;
d) promoting the use of the processes approach and risk-based thinking;
e) resources needed for the Quality management system are available;
f) communicating the importance of effective Quality management and of
conforming to the Quality management system requirements;
g) ensuring that the Quality management system achieves its intended results;

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h) engaging, directing and supporting persons to contribute to the effectiveness of

the quality management system;
i) promoting improvement;
j) supporting other relevant management roles to demonstrate their leadership as it

applies to their areas of responsibility.
5.1.2 Customer focus
Top management commitment and leadership with respect to customer focus is ensured
through:
a) determining customer and applicable statutory and regulatory requirements are

understood and consistently met;
b) determining and addressing risks and opportunities that can effect conformity of
product requirements and the ability to enhance customer satisfaction;
c) maintaining focus on enhancing customer satisfaction;
d) measuring product conformity and on-time delivery performance and taking

appropriate actions, if planned results are not achieved or will not be achieved.
REFERENCES
Nil

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5.2 QUALITY POLICY
PURPOSE
To define the DSPL’s Quality Policy
SCOPE
This is applicable to all activities of DSPL.
RESPONSIBILITY
CEO
SYSTEM
CEO has established a Quality Policy, which is appropriate to the purpose and context
of DSPL and it supports strategic direction. It includes a commitment to satisfy the
applicable requirements and continual improvement of the Quality management system.
It provides a framework for setting quality objectives.
The Quality Policy is maintained as documented information and is made available to

customers, suppliers and contractors through DSPL website. To ensure its
understanding, it is communicated to all concerned personnel through training
programs, displays and distribution.
Quality Policy is applied within DSPL through establishing objectives at relevant

functions and process management.
Quality Policy of DSPL is presented in the next page.

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Quality Policy
DILIGENT SCM SOLUTIONS is engaged in ‘Design, Develop,

Manufacture of Precision Components & Equipment’ and
‘providing Engineering Services’.
We are committed to adding value to our stake holders and
achieve sustainable growth through:
 Supply of consistent Quality Products and Services to

the satisfaction of customers with a focus on ‘Product
Conformity’ and ‘On-time Delivery’,
 Complying with requirements and continual

improvement of the quality management system, and
 Integrating quality management system requirements

with business processes of DILIGENT SCM SOLUTIONS.
This Quality Policy is communicated to all persons within

DILIGENT SCM SOLUTIONS and is made available to relevant
interested parties, as applicable.
Chief Executive Officer

Dated: 01 August 2018
5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND

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AUTHORITIES
PURPOSE
To define organization structure, roles, responsibilities and authorities of personnel.
SCOPE
This covers defining responsibility and authority of personnel performing activities

having effect on production and / or Quality management system performance.
RESPONSIBILITY
CEO
MR
SYSTEM
Responsibility and authority
Organization chart of DSPL is given at Annexure-2. Responsibility and authority for the
roles mentioned in organization chart are defined and are maintained with HR/MR.
With respect to Quality Management System, all are responsible for implementing and
maintaining QMS in the respective functional areas and are accountable for the
effectiveness of the same.
CEO is overall accountable for Quality management system of DSPL and HOD – QA
&QC has been appointed as Management Representative (MR) and is assigned with
the following responsibilities and authorities to support him in ensuring the effectiveness
of QMS.
a) ensuring that the Quality management system conforms to the requirements of

AS9100D standard;
b) ensuring that the processes are delivering their intended outputs;

c) reporting on the performance of the Quality management system and on
opportunities for improvement in particular to top management.
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d) ensuring the promotion of customer focus throughout the organization;
e) Ensuring that the integrity of QMS is maintained (through review and

incorporating changes to processes and / or documented information and
implementing QMS accordingly), when changes to the QMS are planned and
implemented.
REFERENCES
 Organization chart
 Roles, Responsibilities and Authorities

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6. PLANNING FOR QULAITY MANAGEMENT

SYSTEM
6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES

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PURPOSE
To identify Risks and Opportunities essential for Quality management system planning
adopted at DSPL.
SCOPE
This covers identifying Risks, Opportunities and planning the necessary actions in
determining the quality objectives of Quality management system.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
Actions to address Risks and Opportunities
When planning for the Quality management system, DSPL has considered the issues
referred to in 4.1 and the requirements referred to in 4.2 and determined the risks and
opportunities that need to be addressed to:
a) give assurance that the Quality management system can achieve its intended
results;
b) enhance desirable effects;
c) prevent, or reduce, undesired effects;
d) achieve improvement.
To address these risks and opportunities, DSPL takes actions by establishing control
measures (record / review mechanism) and identifying improvement areas. These are
integrated with process activities and implemented accordingly. The effectiveness of
above actions are evaluated ensured through management review meeting by CEO.
REFERENCES
 Risks and opportunities process (MGT/PCS/01)

6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM
PURPOSE
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To define quality management system planning adopted at DSPL.
SCOPE
This covers planning of quality management system and quality objectives.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
Quality Objectives and planning to achieve them
In line with the management’s commitment expressed in the organization’s Quality

Policy, measurable objectives are established at relevant functions, levels and
processes needed for QMS. The quality objectives established at DSPL are given at
Annexure-1 and these include Product Conformity, On-time delivery performance and
customer satisfaction enhancement.
Based on this organization level objectives and KPIs of Processes, quality objectives
are established at relevant functions and levels.
While establishing quality objectives, the applicable QMS requirements relevant to the
function are taken into account. These are communicated to all concerned personnel
and monitored by MR / CEO and updated accordingly.
DSPL establishes a planning mechanism determining the following to achieve quality

objectives.
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a) what will be done;
b) what resources will be required;
c) who will be responsible;
d) when it will completed;
e) how the results will be evaluated.
The quality objectives along with the planning to achieve them is maintained by the
respective MR/HODs.
.
REFERENCES
 Quality Objectives

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6.3 PLANNING OF CHANGES
PURPOSE
To define planning of Quality management system changes
SCOPE
This covers planning of all QMS changes.
RESPONSIBILITY
CEO
MR
SYSTEM
Quality Management System planning
When DSPL determines the need for changes to the quality management system, the
changes are carried out in a planned manner considering the following:
a) the purpose of the changes and their potential consequences;
b) the integrity of the quality management system;
c) the availability of resources;
d) the allocation or reallocation of responsibilities and authorities
REFERENCES
 QMS change management (MGT/PCS/08)

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7. SUPPORT
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7.1 RESOURCES
PURPOSE
To determine and provide resources needed for quality management system.
SCOPE
This covers all resources as given under this section for effective quality management
system.
RESPONSIBILITY
CEO
Concerned Dept. Heads
SYSTEM
7.1.1 General
DSPL determines and provides the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality management
system considering the following:
a) the capabilities of, and constraints on, existing internal resources;

b) what needs to be obtained from external providers
7.1.2 People
DSPL has determined and provides the persons necessary for the effective
implementation of its quality management system and for the operation and control of
its processes.

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7.1.3 Infrastructure
Infrastructure requirements for Production are determined by DSPL at the project

planning itself. These include equipment (hardware and software), buildings and
associated utilities, information and communication technology and materials and
product transportation resources. Also, any additional requirement of infrastructure is
planned at performance reviews by CEO. The determined resources are provided to
ensure conformity to product requirements.
The list of infrastructure needed for production are maintained with the Production
Head.
7.1.4 Environment for the operation of processes
The environment necessary for the operation of its processes and to achieve conformity
to product requirements are determined during DSPL establishment itself and are
provided accordingly to ensure conformity to customer requirements and achieve quality
objectives.
The environment is a combination of human and physical factors, such as:
a) Social (e.g. non-discriminatory, calm, non-confrontational);

b) Psychological (e.g. stress-reducing, burnout prevention, emotionally protective);
c) Physical (e.g. temperature, heat, humidity, light, airflow, hygiene, noise).
7.1.5 Monitoring and measuring resources
Inspection Plan is established defining monitoring or measurement to be undertaken at

various stages of production. Accordingly, the monitoring and measurement resources
are determined and provided to ensure valid and reliable results. DSPL ensures that
the resources provided
a) are suitable for the specific type of monitoring and measurement activities (as
mentioned in Inspection Plan);
b) are maintained to ensure their continuing fitness for their purpose
The relevant documented information is retained by the concerned QC dept. / QA
agency as an evidence of fitness for purpose of the monitoring and measurement
resources.

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Where necessary to ensure valid results, monitoring and measuring equipment is:
a) Calibrated or verified, or both at specified intervals, or prior to use, against

measurement standards traceable to international or national measurement
standards;
b) adjusted or re-adjusted, as necessary;
c) identified in order to determine its calibration status;
A calibration process is established, implemented and maintained addressing the

following:
a) register of monitoring and measuring equipment which includes equipment type,

unique identification, location and the calibration or verification method,
frequency and acceptance criteria.
b) Recall of monitoring and measuring equipment requiring calibration or
verification.
When the equipment is found to be unfit for its intended purpose, if the validity of the
previous measurement results has been adversely affected, appropriate action is taken
as necessary on the equipment and product affected. The relevant documented
information is retained by the QC dept.
7.1.6 Organizational knowledge
The knowledge necessary for the operation of its processes and to achieve conformity
to product requirements are determined by the CEO through capturing experience of
the existing persons and other relevant information. Same is maintained in the individual
personal information maintained with HR. In addition, knowledge is captured in the form
of Processes, Procedures, Technical specification, QAPs and other forms of technical
information. In case of changing business needs and trends, the current knowledge is
considered and as required additional knowledge is acquired or accessed by the CEO.
This is maintained and made available, to the extent necessary, through documented
information maintained and retained with the MR.
REFERENCES
 Maintenance of Equipment (MNT/PCS/01)

 Calibration of monitoring and measuring equipment (QC/PCS/04)

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7.2 COMPETENCE
PURPOSE
To determine and evaluate competence requirements of personnel
SCOPE
This covers all personnel that effect the performance and effectiveness of QMS.
RESPONSIBILITY
CEO
HOD-HR
SYSTEM
Competence of personnel performing work affecting performance and effectiveness of

QMS is ensured based on appropriate education, training or experience.
Based on the results of competence determination, to acquire the necessary

competence, DSPL provides training or takes other actions, as applicable. Training
needs are identified once in a year or as and when required by the IN-CHARGE-HR in
consultation with CEO. Based on the identified training needs, training calendar is
prepared and training is provided accordingly. The effectiveness of the training and
other actions taken are evaluated by the concerned HOD.
Competence requirements are reviewed once in a year or prior to planning human

resources specific to customer requirements.
REFERENCES
 Training (HR/PCS/01)

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7.3 AWARENESS
PURPOSE
To ensure that persons working under DSPL are aware of the relevant QMS information.
SCOPE
This covers all personnel working under DSPL
.
RESPONSIBILITY
CEO
HOD-HR
MR
SYSTEM
It is ensured through internal training and communication that the persons working
under DSPL are aware of:
a) the Quality Policy;

b) relevant Quality Objectives;
c) their contribution to the effectiveness of QMS, including the benefits of improved
performance;
d) the implications of not conforming with the requirements of QMS;
e) relevant quality management system documented information and changes there
to;
f) their contribution to product conformity;
g) their contribution to product safety;
h) the importance of ethical behavior.
REFERENCES
 Training (HR/PCS/01)
7.4 COMMUNICATION
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PURPOSE
To determine the communication relevant to QMS
SCOPE
This covers internal and external communication relevant to QMS.
RESPONSIBILITY
CEO
HODs
MR
SYSTEM
DSPL has determined the internal and external communications relevant to QMS,
including:
a. on what DSPL will communicate;

b. when to communicate;
c. with whom to communicate;
d. how to communicate;
e. who communicates?
The above is captured in the form of ‘external communication matrix’ and ‘internal
communication matrix’.
REFERENCES
 Communication (MGT/PCS/03)

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7.5 DOCUMENTED INFORMATION
PURPOSE
To determine the documented information for QMS
SCOPE
This covers the documented information required by AS9100D and determined by

DSPL.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
7.5.1 General
DSPL has determined the documented information required by AS9100D and

information determined for the effectiveness of QMS.
The documented information maintained for the purpose of establishing and Operation
of Quality Management system is as given under Section: 3 of this Manual.
Documented information retained for the purpose of providing evidence of results

achieved (records) is maintained with the respective Functions and list of records
(index) is maintained with each Function accordingly.

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7.5.2 Creating and updating
When creating the documented information mentioned under 7.5.1, it is ensured that
these are:
a) provided with appropriate identification and description which include title, date,
prepared & approved and reference number / code.
b) Reviewed and approved, whereas necessary, for suitability and adequacy.
The documented information is maintained and retained in English language in hard
copy (paper) / soft copy (computer), as suitable.
7.5.3 Control of documented information

Documented information is controlled to ensure;
a) it is available and suitable for use, when and when it is needed;
b) it is adequately protected.
While control of documented information maintained and retained by DSPL, the
following are considered, as applicable;
a) Distribution, access, retrieval and use;

b) Storage and preservation, including preservation of legibility;
c) Control of changes (revision/issue);
d) Retention and disposition;
e) Prevention of the unintended use of obsolete documented information by
removal or by application of suitable identification or controls if kept for any
purpose.
Documented information of external origin for the planning and operation of the quality
management system is determined and controlled by the MR.
It is ensured by the concerned HODs that the documented information retained
(records) as evidence of conformity are protected from unintended alterations. In case
of managing documented information electronically, data protection is addressed in
Control of documented information process. The protection includes protection from
loss, unauthorized changes, unintended alteration, corruption and physical damages.
REFERENCES
 Control of Documentation Information (MGT/PCS/02)

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8. OPERATION
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8.1 OPERATIONAL PLANNING AND CONTROL
PURPOSE
To plan, implement and control the processes needed to meet the requirements of
customer and DSPL.
SCOPE
This covers all processes of DSPL.
RESPONSIBILITY
MR
HOD-Production
SYSTEM
DSPL has a system of Production planning considering the processes / activities related
to them. During planning, the following are determined, as appropriate:
a) Requirements of products such as product specifications, considering the

following :
- Personal and product safety
- Producibility and inspectability
- Reliability, availability, and maintainability
- Suitability of materials used in the product
- Handling, packaging and preservation
b) Criteria for the processes and the acceptance of products
c) Resources (Man power, machinery, materials, methods) to achieve conformity to
the product and to meet on-time delivery of products and services
d) Implementation of processes in accordance with the criteria
e) Determining, maintaining and retaining documented information to the extent
necessary to :
i) have confidence that the processes have been carried out as planned
ii) demonstrate the conformity of products to their requirements
f) Processes / work to be carried out by the external agencies / external providers.
Determining the processes and controls needed to manage critical items,
including production process controls when key characteristics have been
identified;

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g) Determining the process and resources to support the use and maintenance of
the products and services;
h) Determining the products and services to be obtained from external providers;
i) Establishing the controls needed to prevent the delivery of nonconforming
products and services to the customer.
REFERENCES
 Production Planning (PRD/PCS/02)
8.1.1 Operational Risk Management
DSPL has established a process ‘Risks and Opportunities” which includes managing
operational risks to the fulfillment of customer requirements. This process includes, the
following as appropriate:
a. Assignment of responsibilities for operational risk management;

b. Definition of risk assessment criteria (as given under Risks & Opportunities
Process);
c. Identification, assessment, and communication of risks throughout operations;
d. Identification, implementation, and management of actions to mitigate risks that
exceed the defined risk acceptance criteria;
e. Acceptance of risks remaining after implementation of mitigating actions.
REFERENCES
 Operational Risk Management (PRD/PCS/09)
 Risks and opportunities related to Operational processes
8.1.2 Configuration Management
DSPL has established a ‘Configuration Management’ process in order to ensure the

identification and control of physical and functional attributes throughout the product
lifecycle. This process defines:
a. control product identity and traceability to requirements, including the

implementation of identified changes;
b. ensure that the documented information (e.g., requirements, design, verification,
validation and acceptance documentation) is consistent with the actual attributes
of the products and services.

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REFERENCES
 Engineering Change Management (QC/PCS/05)
8.1.3 Product Safety
DSPL has established a process ‘Product Safety’ to assure product safety during the
entire product life cycle. This processes addresses the following, as appropriate:
- Assessment of hazards and management of associated risks (as defined under

8.1.1 and Process: Risks and Opportunities);
- Management of safety critical items;
- Analysis and reporting of occurred events affecting safety;
- Communication of these events and training of persons.
REFERENCES
 Product safety (PRD/PCS/05)
8.1.4 Prevention of Counterfeit Parts.
Counterfeit parts are limited to consumables & spares only in DSPL process and have
no scope for inclusion in the products delivered to the customer. Raw Material is directly
procured from Original Manufacturers that are produced as per our specifications and
supplied along with test reports. Hence there is no scope for usage of counterfeit part in
the products delivered to the customer.

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8.2 REQUIREMENTS FOR PRODUCTS
PURPOSE
To communicate relevant information to customer
To determine and review customer requirements to ensure product requirements are

met.
SCOPE
This covers communication of product related information to customer.
This covers activities related to receipt, review and to acceptance of customer’s order.
RESPONSIBILITY
CEO
HOD-Marketing
SYSTEM
8.2.1 Customer communication:
DSPL communicates the following information related to Production with its customer
wherever required:
a. Production progress
b. QAP
c. QA / QC results
d. Status of contracts / work orders including changes
e. Customer property such as FIM and its control
f. Customer feedback, including customer complaints
g. Contingency plans with respect to persons and equipment, as relevant

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8.2.2 Determination of requirements related to the product

The requirements related to the product are determined by the CEO/COO. These include:
a. requirements specified by customer such as specifications, quantity, packing, etc.

(as given in contract / work order),
b. implied requirements such as documents required for delivery of product (invoice,

way bill, delivery challan, etc.),.product identification, test certificates and response to
customer queries,
c. compliance statutory and regulatory requirements applicable to the product viz.,
Labeling, Product marking, taxes, etc. and
d. any additional requirement as may be determined by DSPL such as insurance for

the product, as applicable specific order,
e. special requirements of the products, and
f. Operational risks (e.g. new product, ability and capacity to provide, short delivery
time frame).
8.2.3 Review of requirements related to the product
Before submission of offer to customer / acceptance of customer’s order or changes to

it, requirements related to product are reviewed by CEO/COO to ensure that
a) Product requirements are defined.
b) Contract or order requirements differing from those previously expressed
are resolved,
c) DSPL has the ability to meet the defined requirements, and
d) compliance to applicable statutory and regulatory requirements.
Records of review of product requirements are maintained by COO / Order Processing

dept.
REFERENCES
 Enquiry / Order Processing (MKT/PCS/01)

 Order Management (MKT/PCS/02)

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8.3 DESIGN AND DEVELOPMENT OF PRODUCTS
PURPOSE
To design and develop new products to ensure conformance to customer requirements.
SCOPE
This covers all design and development of products for which DSPL submits tenders to
customers / accepts orders from customers.
RESPONSIBILITY
CEO
HOD-Engineering
SYSTEM
8.3.1 General
DSPL has established, implemented and maintains Design and development process
that is appropriate to ensure subsequent manufacturing and supply of products.
8.3 .2 Design and Development Planning
Design and development of the new product is planned and controlled through
monitoring mile stones and maintaining relevant records. During development planning,
the following are determined:
a) The nature, duration, and complexity of the design and development activities
b) Key stages involved in design and development of product including reviews,
c) The verification and validation that are appropriate to stage of development,
d) The responsibilities and authorities for design and development,
e) The internal and external resource needs for design and development of products,
f) The need to control interfaces between persons involved in the design and
development process,
g) The need for involvement of customers and users in the design and development
process,
h) The requirements for subsequent provision of products,
i)

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The documented information for the design and development requirements is maintained
in the form of Design and development plan.
The design & development plan in case of DSPL is prepared by the Design Outsourced
Agency and reviewed, approved and monitored for implementation by DSPL.
8.3.3 Design and Development Inputs:
Inputs relating to the design and development of product are identified by HOD-
Engineering in consultation with CEO as required, include the following, as applicable:
a) Functional and performance requirements,

b) Information derived from previous similar design and development activities,
c) Statutory and regulatory requirements,
d) Potential consequences of failure due to nature of the products,
e) Potential consequence of obsolescence for materials, components, processes and
products,
These documented information related to design and development inputs is retained with
HOD - Engineering
The design & development inputs are prepared by the Design Outsourced Agency and
reviewed and approved by DSPL.
8.3.4 Design and Development Controls
During design and development of product, controls are exercised by DSPL to ensure
the following:
a) The results to be achieved are defined as per specs,

b) Reviews are conducted with the participation of DSPL persons, external
provider and customers (wherever required),
c) Verification at various stages (based on design specifications, QAP and
product specifications including acceptance criteria) to ensure that the design
and development outputs meet the input requirements,
d) Validation of activities (based on design specifications, QAP and product
specifications including acceptance criteria) to ensure that the resulting
products and services meet the requirements for the specified application or
intended use of the customer,

e) Authorizing progression to the next stage,
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f) Calibration of monitoring and measuring equipment used in verification and
validation, and
f) Taking necessary actions for the outcome of reviews, verification and
validation,
8.3.5 Design and Development Outputs
The design output, technology development will be documented and expressed

in the form of following documented information:
 Technical Specifications
 Qualification Test (QT)/ Acceptance Test (AT) Documents, as applicable.
 Schematics/ Circuit/ Eng. Drawings/ Bill of material.
 Product usage information as defined by product user manual which include
setup, configuration and usage information.
The Design outputs:
 Meet the specified design input requirements.

 Contain or make reference to acceptance criteria like QT/ AT and ATP
documents, as applicable.
 Identify the characteristics of design that are crucial to the safe working and
performance of the Product/ Sub-System like, operation, storage, handling,
disposal and maintenance requirements.
 specify, as applicable, any critical items, including any key characteristics, and
specific actions to be taken for these items;
The documented information related to review of Design outputs will be

prepared by the design outsource agency and reviewed and approved by
DSPL/Customer, as applicable.
The documented information related to design and development outputs is

retained with HOD - Engineering
8.3.6 Control of Design and Development Changes

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The changes to design and development are identified, reviewed and controlled as per
Process Management of Change. These changes are communicated to the personnel
within DSPL, external provider and customer. In case of changes that may affect
customer requirements, same are communicated to customers prior to implementation.
Design and development changes are controlled in accordance with the configuration
management process requirements.
The documented information related to Design development changes will be prepared

by DSPL and communicated to external Provider / Customer, as applicable.
REFERENCES
 Design and Development (PRD/PCS/01)

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8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES,
PRODUCTS AND SERVICES
PURPOSE
To ensure that externally provided processes, products and services (purchased

products and services & outsourced processes) meet the specified purchase
requirements of user depts.
SCOPE
This covers products, services and processes having effect on the production.
RESPONSIBILITY
HOD-Purchase
HOD-Production
SYSTEM
8.4.1 Purchasing process:
Procurement of materials, services and processes is carried out through Purchase

Process to ensure conformity to the specified purchase requirements of DSPL and
customers. In case of specifying the source of supply and customer-designated or
approved external providers, DSPL purchases materials, services or processes from
these external providers only. Based on the requirement, DSPL exercises controls sub-
tier external providers through their direct suppliers.
8.4.1.1 DSPL has established a process ‘Supplier Registration” to ensure

controlled use of external providers depending on their approval status. The purchase
dept. maintains a register of its external providers that includes approval status (e.g.,
approved, conditional, disapproved) and the scope of the approval.
Through a process of Supplier performance evaluation, suppliers are evaluated for their
performance w.r.t. on-time delivery and product / service conformity.
The Purchase Order / Work order issued to external providers, specify the requirements
w.r.t. control of documented information created by and retained by them.

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8.4.2 Type and extent of control
DSPL ensures that the purchased products and services and outsourced processes do
not adversely affect its ability to produce quality product and deliver to its customers.
With this intent, DSPL has defined Purchasing processes within its QMS to ensure
control over externally provided processes. These define the controls that it intends to
apply to supplier and those it intends to apply to the resulting output. While selecting the
supplier and identifying purchase requirements (purchase indent), the following are
taken into consideration:
a) the potential impact of the externally provided processes, products and services
on the organization’s ability to consistently meet customer and applicable
statutory and regulatory requirements;
b) the effectiveness of the controls applied by the external providers; (based on

supplier performance evaluation provider)
c) the results of the periodic review of external provider performance.
d) determining the verification (inspection and/or testing) necessary to ensure that

the externally provided processes, products and services meet requirements
(based on QAP and controls mentioned in Risks of Purchase Processes).
Normally no product is released for production without completion of receipt inspection.

However, in case of emergency, if the product is released for production use without
completion of all required inspection / testing activities, it is identified and recorded to
allow recall and replacement, if it is subsequently found that it does not meet the
requirements of DSPL/customer.
In case of delegation of inspection and testing activities to external provider,

DSPL defines the scope and requirements for delegation and register of same is
maintained in the form of a QAP. In such case, DSPL periodically verifies external
provider’s delegated verification activities.

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In case of submission of test reports by external providers for the products, DSPL
evaluates the data in the test reports during receipt inspection. In case the external
provider product is identified as a significant operational risk, DSPL shall validate the
accuracy of test reports through testing of product or any other means as determined by
DSPL.
8.4.3 Information for external providers
DSPL ensures the adequacy of requirements prior to their communication to the

external provider through review / approval of Purchase Order / Work Order by DSPL
person.
Purchase Order / Work Order is communicated to external providers for supply of

products / services / processes. PO / WO includes the following requirements as
applicable:
a. products, services and processes to be provided including the identification of

relevant technical data (e.g., specifications, drawings, process requirements,
work instructions);
b. the approval of i) products and services, ii) methods, processes and equipment,
iii) the release of products and services;
c. competence, including any required qualification of personnel,
d. the external providers’ interactions with DSPL;
e. supply performance evaluation of external provider by DSPL;
f. verification or validation activities that DSPL or its customer, intends to perform at
the external providers’ premises.
g. special requirements, critical items, or key characteristics;
h. test, inspection, and verification (including production process verification);
i. the use of statistical techniques for product acceptance and related instructions
for acceptance by DSPL.

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j. the need to:
- implement a quality management system;

- use customer-designated or approved external providers, including
process sources (e.g., special processes);
- notify the organization of nonconforming processes, products, or services
and obtain approval for their disposition;
- prevent the use of counterfeit parts
- notify the organization of changes to processes, products, or services,
including changes of their external providers or location of manufacture,
and obtain the organization’s approval;
- flow down to external providers applicable requirements including
customer requirements;
- Provide test specimens for design approval, inspection/verification,
investigation, or auditing;
- Retain documented information, including retention periods and
disposition requirements;
l. the right of access by DSPL or their customer, and regulatory authorities to the
applicable areas of facilities and to applicable documented information, at any
level of the supply chain;
m. ensuring that persons are aware of:

- their contribution to product or service conformity;
- their contribution to product safety;
- the importance of ethical behaviour.
Purchase HOD ensures the adequacy of above requirements in P.O. / W.O. prior to
their communication to the external provider through review and approval of PO/WO.
REFERENCES
 Purchasing (PUR/PCS/01)
 Vendor development / Supplier registration (PUR/PCS/02)
 Supplier performance evaluation (PUR/PCS/03)
 Subcontracting (PRD/PCS/06)

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8.5 PRODUCTION
PURPOSE
To perform production process under controlled conditions to ensure conformance to

customer requirements.
SCOPE
This covers all activities related to production.
RESPONSIBILITY
HOD-Production
HOD-QC
SYSTEM
8.5.1 Control of production:
Production of strategic systems is carried out under controlled conditions which include
the following, as applicable:
a. the availability of documented information that defines characteristics of products to

be produced and results to be achieved (in the form of QAP/Process documents);
b. the availability of suitable monitoring and measuring resources;
c. the implementation of monitoring and measuring activities at appropriate stages to
verify the criteria for control of processes or outputs, and acceptance criteria for
products have been met (through check lists, log books and process documents);
d. the use of suitable infrastructure and environment for the operation of processes
including specific tools (as per Process document and QAP);
e. the appointment of competent persons, including any required qualification (as per
competence requirements determined by DSPL);

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f. the validation and periodic validation of the ability to achieve planned results of
the processes for the production, where the resulting output cannot be verified
by subsequent monitoring or measurement;
g. the implementation of actions to prevent human error (through verification of
activities based on QAP and establishing system based controls, wherever
practical;
h. the establishment of criteria for workmanship (Process documents and QAP,
representative samples, illustrations through technical documents);
i. the accountability for all products during production through Quality Control and
Manufacturing Order;
j. the control and monitoring of identified critical items, including key
characteristics, in accordance with established processes; (as given in Process
document and QAP)
k. the determination of methods to measure variable data (as given in Process
document and QAP);
l. the identification of in-process inspection/verification points when adequate
verification of conformity cannot be performed at later stages; (as given in
Process document and QAP
m. the availability of evidence that all production and inspection/verification
operations have been completed as planned, or as otherwise documented and
authorized; (through records of QC and Production dept.)
n. the provision for the prevention, detection, and removal of foreign objects;
(through FOD control program)
o. the control and monitoring of utilities and supplies (e.g., water, compressed air,
electricity, chemical products) to the extent they affect conformity to product
requirements (based on QAP and QC records);
p. the identification and recording of products released for subsequent production
use pending completion of all required measuring and monitoring activities, to
allow recall and replacement if it is later found that the product does not meet
requirements. (as given in QC Process).
REFERENCES
 Production (PRD/PCS/03)
 FOD Control (PRD/PCS/04)

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8.5.1.1 Control of Equipment, Tools, and Software Programs:

Equipment, tools, and software programs used to automate, control, monitor, or
measure production processes are validated prior to final release for production and
are maintained based on Maintenance Schedules which includes storage and
preservation checks.
REFERENCES
 Control of production equipment, tools and software (PRD/PCS/07)

8.5.1.2 Validation and Control of Special Processes:
The processes where the resulting output cannot be verified by subsequent monitoring
or measurement are given below:
a) Heat Treatment
The above processes are validated based on the following:
a. definition of criteria for the review and approval of the processes;
b. determination of conditions to maintain the approval;
c. approval of facilities and equipment;
d. qualification of persons;
e. use of specific methods and procedures for implementation and monitoring the
processes;
The documented information related to above are retained with QC / Production dept.
REFERENCES
 Control of Tools and Equipment (PRD/PCS/07)

 Validation and control of special processes (PRD/PCS/08)

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8.5.1.3 Production Process Verification:
To ensure the production process is able to produce products that meet requirements,
first production run of a new part or assembly is verified as per QAP. In case of
engineering changes, production process changes or tooling changes, this is repeated.
The information related to results of production process verification are retained with
QC / Production dept.
8.5.2 Identification and traceability:
DSPL has established, implemented and maintains a system that ensures the products
are properly identified at all stages of production process in order to avoid errors that
can result in scarp, rework or unintended application.
Final product is identified by a job card, job card is referenced by work order number,
and the raw materials issued to that work order are identified by GRN.
Each work order is generated against a customer order.
DSPL maintains identification of the configuration of the products in order to identify any
difference between actual configuration and the required configuration.
REFERENCES
8.5.3 Property belonging to customers and other interested parties:

DSPL receives Free Issue Materials (FIM) in various forms viz., hardware,
drawings, documents etc., for Production purpose. FIM and all other inputs are
controlled when under control of DSPL and these include verification,
identification, storage and protection of the products till incorporated into
production.
In case of any loss, damage or otherwise unsuitable for use are identified by
QC / Production and are reported to the customer and information related to the
same is retained by the concerned QC/Production.
Equipment, materials, tools and instruments used by external providers (service

providers and suppliers) are provided with suitable arrangement to protect from
damage or deterioration. In case of loss or damage, same is informed to the
concerned person(s) and information related to the same is retained by the
Production.

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REFERENCES
 Receipt of materials (STR/PCS/01)
 Issue of materials (STR/PCS/02)
8.5.4 Preservation of product:

Products are preserved as per relevant preservation requirements of customer in
the form of QAP/Process document, specifications / standards, guidelines, etc.
These include identification, handling, packaging, storage and protection.
As applicable, preservation also includes provisions for:

a) cleaning
b) Surface Coating / packing as required by the customer
REFERENCES
 Preservation and Dispatch of Products (STR/PCS/03)
8.5.5 Post-delivery activities

Post-delivery activities are limited to resolving customer complaints only.
8.5.6 Control of changes

In Case of any changes to the production requirements, same are received and
reviewed by QC Head. These changes are approved by QC Head and are
communicated to all concerned to ensure production as per customer requirements.
The information related to above is retained by QC.
REFERENCES
 Engineering Change management (QC/PCS/05)

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8.6 RELEASE OF PRODUCTS AND SERVICES
PURPOSE
To verify the product to ensure the product quality as per customer requirements
SCOPE
This covers production and verification as per QAP.
RESPONSIBILITY
HOD - QC
HOD - Stores
SYSTEM
During Development and manufacturing, appropriate stages are identified to monitor

and measure its characteristics and verify that product requirements fulfilled as per
customer requirements.
It is ensured that the product is not delivered to customer until monitoring and
measurement is completed satisfactorily at all identified stages of production (as per
QAP) and approved by the relevant authority within DSPL and, where applicable, by the
customer or customer’s representative or third party agencies.
DSPL has a system of verification of purchased materials / service to ensure that they
meet specified purchase requirements. Verification is conducted at the DSPL or at the
supplier’s premises as per the situation demanded, as per purchase order issued to
supplier by DSPL. It is ensured that all documented information required to accompany
the products are present at delivery.
Documented information is retained with the details of evidence of conformity with the
acceptance criteria and traceability to the person(s) authorizing approval for the release
of product.

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REFERENCES
 Inspection and testing of incoming raw materials (QC/PCS/01)

 In process inspection and testing (QC/PCS/02)
 Final inspection and testing (QC/PCS/03)
 First part qualification (PRD/PCS/10)
 Customer inspections / audits (QC/PCS/06)

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8.7 CONTROL OF NONCONFORMING OUTPUTS
PURPOSE
To ensure that the product quality which does not conform to specified requirements is
identified and controlled to prevent its unintended use or delivery.
SCOPE
This is applicable to the all products that does not conforms to customer requirements.
RESPONSIBILITY
HOD-QC
HOD-Production
SYSTEM
Non conformity is identified during production stages by the QC /

Production/customer’s inspection agency. DSPL has established a Process for
control of nonconformity which includes “
- defining the responsibility and authority for the review and disposition of
nonconforming outputs and the process for approving persons making these
decisions;
- taking actions necessary to contain the effect of the nonconformity on other
processes, products, or services;
- timely reporting of nonconformities affecting delivered products and services to
the customer and to relevant interested parties;
- defining corrective actions for nonconforming products and services detected
after delivery, as appropriate to their impacts.

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DSPL deals with nonconforming output (based on decision of customer, where relevant)
in one or more of the following ways.
a. Correction
b. Segregation, containment, return, or suspension of provision of
products
c. Informing the customer
d. Obtaining the authorization for acceptance under concession by a
relevant authority and where applicable by the customer.
Disposition of use as is or repair for the acceptance of nonconforming products are

implemented only after:
- after approval by an authorized representative of DSPL;

- after authorization by the customer, if the nonconformity results in a departure from
the contract requirements.
Product disposition for scrap is conspicuously and permanently marked, or positively

controlled, until physically rendered unusable. Counterfeit, or suspect counterfeit, parts
are also controlled to prevent reentry into the supply chain.
REFERENCES:
 Non conformity and corrective action (MGT/PCS/06)

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9. PERFORMANCE EVALUATION
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9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION
PURPOSE
To monitor, measure and analyze the quality management system information for
identifying areas requiring actions to be taken.
SCOPE
This is applicable to information related to process performance, quality management

system performance, product quality and customer satisfaction.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
9.1.1 General:
The processes are monitored by the respective Process Owners based on the records
maintained related to various activities of the process. Processes are measured based
on Key Performance Indicators (KPIs) / Performance Indicators of the processes. The
information related to these is captured on monthly basis and are analyzed every 4
months. The results of analysis are used to evaluate achievement of quality objectives.
The documented information related to the above is retained by the respective HODs.
9.1.2 Customer Satisfaction

To assess the degree to which fulfillment of customer requirements (needs and
expectations), the perception of customer is measured through obtaining feedback
through ‘customer feedback’. The feedback information includes Product Conformity,
On-time delivery performance, customer complaints and Corrective action requests.
DSPL develops and implements plans for customer satisfaction improvement that
address deficiencies identified by these evaluations, and assess the effectiveness of the
results.

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REFERENCES
Customer Feedback (MKT/PCS/03)
9.1.3 Analysis and evaluation
DSPL analyses and evaluates appropriate data and information arising from monitoring
and measurement.
The results of analysis are used to evaluate:
a) conformity of product requirements

b) customer satisfaction;
c) the performance and effectiveness of the quality management system;
d) is planning has been implemented effectively; (through Production Planning)
e) the effectiveness of actions taken to address risks and opportunities;
f) the performance of external providers;
g) information on product problems reported by external sources
h) The need for improvements to the quality management system.
REFERENCES
 Analysis and evaluation (MGT/PCS/05)

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9.2 INTERNAL AUDIT
PURPOSE
To conduct internal audits of quality management system.
SCOPE
This covers internal audit of QMS of DSPL as per scope defined under Section: 4.3.
RESPONSIBILITY
CEO
MR
SYSTEM
Internal audits are conducted at least once in 6 months to provide information on

whether the quality management system:
a) Conforms to :
1) The organization’s own requirements for its quality management system,

which includes customer and statutory and regulatory requirements
2) The requirements of AS9100D;
b) Is effectively implemented and maintained.
During internal audits, performance indicators are also evaluated to determine whether
QMS is effectively implemented and maintained.
An audit program (plan & schedule) is planned based on the importance of the
processes concerned, changes affecting the organization, and the results of previous
audits. The audit criteria, scope, frequency and methods and other details of
conducting Internal Audit are defined in the process or in the documented information
retained (internal audit plan, schedule, check list, NCRs).

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MR selects auditors, facilitates conduct of audit ensuring objectivity and impartiality of

the audit process. MR also ensures that auditors do not audit their own work.
The personnel responsible for the area being audited ensures that any necessary
correction and corrective actions are taken without undue delay. MR retains
documented information as evidence of implementation of audit program and the audit
results.
REFERENCES
 Internal Audit process (MGT/PCS/04)

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9.3 MANAGEMENT REVIEW
PURPOSE
To conduct review of quality management system by top management to ensure its

continuing suitability, adequacy, effectiveness and alignment with the strategic direction
of the organization
SCOPE
This covers agenda as per management review inputs as defined in 9.3.2 of AS9100D.
RESPONSIBILITY
CEO
MR
SYSTEM
9.3.1 General
To ensure the continuing suitability, adequacy and effectiveness of quality management

system and its alignment with the strategic direction of DSPL, management review is
conducted by CEO at least once in 6 months.

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9.3.2 Management review inputs
The management review is convened by MR conducted based on the following inputs /

agenda;
a) The status of actions from previous management review;

b) Changes in external and internal issues that are relevant to the quality
management system;
c) Information on the performance and effectiveness of the quality management
system, including trends in:
1) Customer satisfaction and feedback from relevant interested parties;

2) The extent to which quality objectives have been met;
3) Process performance and conformity of products and services;
4) Nonconformities and corrective actions;
5) Monitoring and measurement results;
6) Audit results;
7) The performance of external providers;
8) On-time delivery performance;
d) The adequacy of resources;

e) The effectiveness of actions taken to address risks and opportunities
f) Opportunities for improvement.
9.3.3 Management review outputs
The outputs of the management review in the form of minutes include decisions and
actions related to:
a) Opportunities for improvement;

b) Any need for changes to the quality management system;
c) Resource needs.
d) Risks identified.
DSPL retains documented information as evidence of the results of management

reviews.
REFERENCES
 Management Review (MGT/PCS/07)

LIMITED
APEX MANUAL
10. IMPROVEMENT
LIMITED
APEX MANUAL
10.1 GENERAL
PURPOSE
To determine and select opportunities for improvement and implement any necessary
actions to meet customer requirements and enhance customer satisfaction.
SCOPE
This covers all areas under scope of implementation of Quality management system.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
10.1 General
DSPL determines and selects opportunities for improvement and implement any
necessary actions to meet customer requirements and enhance customer satisfaction.
These include:
a) Improving products and services to meet requirements as well as to address

future needs and expectations;
b) Correcting, preventing or reducing undesired effects;
c) Improving the performance and effectiveness of the Quality management

system.

LIMITED
APEX MANUAL
10.2 NONCONFORMITY AND CORRECTIVE ACTION
PURPOSE
To take appropriate action in case of occurrence of a nonconformity
SCOPE
This covers nonconformities of product, process and those arise from customer
complaints.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
In case of occurrence of a nonconformity, including any arising from complaints, DSPL

takes action to control and correct it and/or deals with the consequences.
Subsequently, DSPL evaluates the need for action to eliminate the cause(s) of the
nonconformity, in order that it does not recur or occur elsewhere, by:
1) reviewing and analyzing the nonconformity;

2) determining the causes of the nonconformity; including, as applicable, those
related to human factors;
3) determining the similar nonconformities exits, or could potentially occur;
4) ensuring corrective actions by external provider when it is determined that the
external provider is responsible for the nonconformity
Based on the above, actions are implemented as needed and review the effectiveness
of corrections taken. Also, DSPL updates risks and opportunities, if necessary and
makes changes to its QMS.DSPL takes specific actions when timely and effective
corrective actions are not achieved.

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APEX MANUAL
DSPL retains documented information as evidence of ‘the nature of the nonconformities’

and ‘any subsequent actions taken’.
REFERENCES
 Non conformity and corrective action (MGT/PCS/06)

 Customer complaints handling (MKT/PCS/04)

LIMITED
APEX MANUAL
10.3 CONTINUAL IMPROVEMENT
PURPOSE
To continually improve the suitability, adequacy and effectiveness of the QMS.
SCOPE
This covers all areas under scope of implementation of Quality management system.
RESPONSIBILITY
CEO
MR
HODs
SYSTEM
DSPL is committed to continually improve the suitability, adequacy and effectiveness of

the Quality management system.
Based on the results of analysis and evaluation, and the outputs from management
review, DSPL determines needs or opportunities, if any, and are considered as inputs
for continual improvement. DSPL monitor the implementation of improvement activities
and evaluate the effectiveness of the results.

LIMITED
APEX MANUAL
ANNEXURE - 1 QUALITY OBJECTIVES
Sl. Key Performance Indicator (KPI) Metric Target
1. On time delivery %
%
2. Rejection % %
3. Rework %
%
4. Customer Satisfaction Index (CSI) %
On time delivery % ( Outsourced

5.
products / work transfers) %
6. Training programmes
No./year
Note: Based on above, Objectives are established at relevant Functional /

Dept. level and are defined based on KPIs of the relevant Processes.
Same are given in QMS Processes Manual.
SECTION : ANNEXURE - 1 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

LIMITED
APEX MANUAL
ANNEXURE - 2 ORGANIZATION CHART
Available with HR

LIMITED
APEX MANUAL
SANNEXURE – 3 QMS RESPONSIBILITY MATRIX
AS9100 Top M Productio Marketin Purchas Store
QC
D Managemen R n Maintenance g e HR s
Clause t
4.1 P S S S S S S S S
4.4. P P P P P P P P P
5.1.1 P S S S S S S S S
5.1.2 P S S S S P S S S
5.2.1 P --- --- --- --- --- --- --- ---
5.2.2 P P P P P P P P P
5.3 P S S S S S S P S
6.1 P P P P P P P P P
7.1.1 P S S S S S S S S
7.1.2 P S S S S S S P S
7.1.3 --- --- P P P S S S S
7.1.4 P P P P P P P P P
7.1.5.1 --- --- P P P --- --- --- P
7.1.5.2 --- --- S S P --- --- --- ---
7.1.6 P S S S S S S P S
7.2 --- --- S S S S S P S
7.5.1 S P S S S S S S S
7.5.2 S P P P P P P P P

LIMITED
APEX MANUAL
7.5.3 S P P P P P P P P
8.1 --- --- P P P P P --- P
8.1.1 --- --- P P P P P --- P
8.1.2 --- --- P P P --- --- --- S
8.1.3 --- --- P P P --- --- --- P
8.1.4 --- --- P P P --- P --- ---
8.2.1 --- --- S S P P --- --- ---
8.2.2 --- --- S S S P --- --- ---
8.2.3 --- --- S S S P --- --- ---
8.2.4 --- --- S S P P --- --- ---
8.3 --- --- --- P S --- --- --- ---
8.4.1 --- --- S S S S P S P
8.4.2 --- --- S S S S P S P
8.4.3 --- --- S P S S P S P
8.5.1 --- --- P P S --- --- --- S
8.5.1.1 --- --- P P P --- --- --- S
8.5.1.2 --- --- P P P --- --- --- S
8.5.1.3 --- --- P P P --- --- --- S
8.5.2 --- --- P P P --- --- --- P
8.5.3 --- --- S S P --- --- --- P
8.5.4 --- --- P P S --- --- --- P
8.5.5 --- --- S S S P --- --- P
8.5.6 --- --- S S P --- --- --- S
8.6 --- --- P P P --- --- --- P
8.7 --- --- P P P --- --- --- S
9.1.1 P P P P P P P P P
9.1.2 P --- P P P P --- --- ---
9.1.3 P P P P P P P P P
9.2 S P S S S S S S S

LIMITED
APEX MANUAL
9.3.1 P S S S S S S S S
9.3.2 P S S S S S S S S
9.3.3 P S S S S S S S S
P Primary Responsibility S Secondary Responsibility

LIMITED
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ANNEXURE – 4: LIST OF PROCESSES
Relevant
Process Revision No. /
Sl. No Process Title AS9100D
code Effective Date
Clause (s)
Function: Marketing
8.2.1, 8.2.2,
1 Enquiry / Order Processing MKT/PCS/01 00/01.09.2018
8.2.3, 8.2.4
8.2.1, 8.2.2,
2 Order Management MKT/PCS/02 00/01.09.2018
8.2.3, 8.2.4
3 Customer Feedback MKT/PCS/03 00/01.09.2018 9.1.2
4 Customer Complaints Handling MKT/PCS/04 00/01.09.2018 10.2
Function: Production
5 Design & Development PRD/PCS/01 00/01.09.2018 8.3
6 Production Planning and control PRD/PCS/02 00/01.09.2018 8.1
PRD/PCS/03 8.5.1, 8.5.2,
7 Production 00/01.09.2018
8.5.3, 8.5.4
8 FOD Control PRD/PCS/04 00/01.09.2018 8.5.1
9 Product Safety PRD/PCS/05 00/01.09.2018 8.1.3
10 Subcontracting PRD/PCS/06 00/01.09.2018 8.4
Control of Tools, Equipment & Software for PRD/PCS/07
11 00/01.09.2018 8.5.1.1
Production
12 Validation & Control of Special Process PRD/PCS/08 00/01.09.2018 8.5.1.2
13 Operational Risk Management PRD/PCS/09 00/01.09.2018 8.1.1
14 First Part Qualification PRD/PCS/10 00/01.09.2018 8.6
Function: Maintenance
15 Maintenance of equipment MNT/PCS/01 00/01.09.2018 7.1.3
Function: Purchase
8.4.1, 8.4.2,
16 Purchasing PUR/PCS/01 00/01.09.2018
8.4.3
17 Vendor development / Supplier registration PUR/PCS/02 00/01.09.2018 8.4.1
18 Supplier performance evaluation PUR/PCS/03 00/01.09.2018 8.4.1, 8.4.2

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APEX MANUAL
Relevant
Process Revision No. /
Sl. No Process Title AS9100D
code Effective Date
Clause (s)
LIMITED
APEX MANUAL
Function: HR
19 Training HR-PCS-01 00/01.09.2018 7.2, 7.3
Function: Quality Control
Inspection and testing of incoming raw
20 QC/PCS/01 00/01.09.2018 8.6
materials
21 In-process inspection and testing QC/PCS/02 00/01.09.2018 8.6
22 Final inspection and testing QC/PCS/03 00/01.09.2018 8.6
Calibration of monitoring and measuring
23 QC/PCS/04 00/01.09.2018 7.1.5.1
equipment
24 Engineering Change Management QC/PCS/05 00/01.09.2018 8.1.2
25 Customer inspections / audits QC/PCS/06 00/01.09.2018 8.6
Function: Stores
26 Receipt of materials STR/PCS/01 00/01.09.2018 8.5.5
27 Issue of materials STR/PCS/02 00/01.09.2018 8.5.5
28 Preservation and Dispatch of Products STR/PCS/03 00/01.09.2018 8.5.5
Function: Management
29 Risk and Opportunities MGT/PCS/01 00/01.09.2018 6.1
7.5.1, 7.5.2,
30 Control of Documentation Information MGT/PCS/02 00/01.09.2018
7.5.3
31 Communication MGT/PCS/03 00/01.09.2018 7.4
32 Internal Audit MGT/PCS/04 00/01.09.2018 9.2
33 Analysis and evaluation MGT/PCS/05 00/01.09.2018 9.1
34 Non conformity and corrective action MGT/PCS/06 00/01.09.2018 10.2
9.3.1, 9.3.2,
35 Management Review MGT/PCS/07 00/01.09.2018
9.3.3
36 QMS Change Management MGT-PCS-08 00/01.09.2018 6.3

LIMITED
APEX MANUAL
ANNEXURE – 5 INTERACTION OF PROCESSES
Enclosed…

DSPL As9100d Apex - Manual 03.12.2018

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Quality Management System Apex Manual

SCM SOLUTIONS PVT LTD

Document No. : DSPL/QMS/AM

Diligent SCM Solutions Pvt. Ltd.,

SECTION NO : A REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 3

TITLE: TABLE OF CONTENTS

SECTION NO : A REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 2 of 3

TITLE: TABLE OF CONTENTS

PREPARED BY REVIEWED BY APPROVED BY

SECTION NO : A REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 3 of 3

SECTION NO : B REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

Abbreviation Full Form

SECTION NO : C REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

Above Controlled Copies - Hard copy are generated through photocopying

Controlled Copy – Hard Copy is generated through converting MS Word

SECTION NO : D REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

SECTION NO : 1 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

SECTION NO : 2 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

TITLE: TERMS AND DEFINITIONS

ORGANIZATION: Diligent SCM Solutions Private Limited

TOP MANAGEMENT: CEO.

CONTROLLED COPY: A copy of a document which is distributed on NEED TO KNOW

UNCONTROLLED COPY: Any copy of a document which is generated on ‘want bases

SECTION NO : 3 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

4. CONTEXT OF THE ORGANIZATION

To determine external and internal issues relevant to DSPL.

This is applicable to Quality management system of DSPL based on AS9100D

The external issues include statutory and regulatory requirements, technological,

 List of external and internal issues

SECTION NO : 4.1 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

To understand and determine the interested parties and their requirements

This is applicable to Quality management system of DSPL based on AS9100D

a) the interested parties that are relevant to the QMS;

b) the requirements of interested parties that are relevant to QMS.

The information related to above is maintained with MR and is reviewed in management

 Needs and expectations of interested parties

SECTION NO : 4.2 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 1

To define the scope of Quality management system of DSPL

This is applicable to Quality management system of DSPL based on AS9100D

a) the external and internal issues as determined under 4.1;

b) the requirements of relevant interested as determined under 4.2;

c) types of products and processes DSPL undertakes.

SECTION NO : 4.3 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 2

“Design, Development, Manufacture and Supply of

Diligent SCM Solutions Pvt. Ltd

Diligent SCM Solutions Pvt. Ltd

Diligent SCM Solutions Pvt. Ltd

SECTION NO : 4.3 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 2 of 2

4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES

To address the overall intent of DSPL’s Quality management system

This is applicable to Quality management system of DSPL based on AS9100D

Quality Management System and its processes:

In this direction, DSPL

SECTION NO : 4.4 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 1 of 2

As required by DSPL the documented information is maintained to support the

 QMS Processes of all Functions

SECTION NO : 4.4 REV. NO : 00 EFFECTIVE DATE : 01.09.2018 PAGE : 2 of 2

5.1 LEADERSHIP AND COMMITMENT

To provide evidence of top management’s leadership and commitment Quality

This is applicable to Quality management system to meet the requirements of DSPL

5.1.1 Leadership and commitment for the quality management system

Top Management commitment and leadership to the Quality management system is

a) taking accountability for the effectiveness of the Quality management system;