Bsbsus501 Student Assessments.

BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY
Gamma Education & Training

Student Assessments
BSBSUS501
DEVELOP WORKPLACE POLICY AND
PROCEDURES FOR SUSTAINABILITY
STUDENT NAME: ………………………………………………………………….

STUDENT ID: ………………………………………………………………….
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Gamma Education & Training Pty Ltd RTO Code: 41477 CRICOS PROVIDER CODE: 03580F
Address: Level 2, 266 Brunswick Street, Fortitude Valley, QLD 4006 Phone: 07 30757099
Website: www.gammaeducationtraining.edu.au
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This learner resource guide supports BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES
FOR SUSTAINABILITY
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, scanning, recording, or any information storage
and retrieval system, without permission in writing from the Author.
Teachers, trainers and trainees are directed to the relevant legislation, regulations, and codes of practice
and guidance notes for an authoritative understanding of regulatory requirements. This learner guide should
be read in conjunction with relevant legislation and is not a substitute for it.
Every effort has been made to trace and acknowledge copyrighted material. The author tenders his/her
apologies should any infringement have occurred. Images contained are used under licence.
This learner resource will help you build the skills required to meet the performance criteria of this unit:
It’s important that Learning and Assessment is conducted in a safe environment where your assessment
work demonstrates consistent performance of typical activities experienced in the management and
leadership field of work.
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GENERAL REQUIREMENTS
Assessment Information for students

Throughout your training we are committed to your learning by providing a training and assessment
framework that ensures the knowledge gained through training is translated into practical on the job
improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your
learning and provide feedback on your responses to the assessment materials until you have been
deemed competent in this unit.
How You Will Be Assessed

The process we follow is known as competency-based assessment. This means that evidence of your
current skills and knowledge will be measured against national standards of best practice, not against
the learning you have undertaken either recently or in the past. Some of the assessment will be
concerned with how you apply your skills and knowledge in the workplace, and some in the training
room as required by each unit.
Your Trainer will discuss with you whether your current or past workplaces are suitable to use and a
basis for your assessments.
Where you have a workplace that is supportive and resourced the preferred choice is that you will
complete the assessment tasks on their workplace using a similarly sized and similarly complex project.
This may provide better assessment outcomes for you. This choice should be negotiated with the
Trainer.
If you do not have a suitable workplace on which to base your assessment, the Trainer / Assessor may
create a simulated workplace via a case study or sets of instructions based on your needs or use a
standard pre-prepared case study/simulated environment.
Because of variations within organisations, and learner access it is permissible to use a combination of
workplace and the simulated business to complete the assessment tasks. Discuss this with your Trainer.
The assessment tasks have been designed to enable you to demonstrate the required skills and
knowledge and produce the critical evidence to successfully demonstrate competency at the required
standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process.
Your assessment tasks will outline the evidence to be collected and how it will be collected, for
example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during
assessment. Changes can be made to the way assessment is undertaken to account for special needs
and this is called making Reasonable Adjustment.
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What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been
achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you
with the necessary feedback and guidance, in order for you to resubmit your responses.
What if you disagree on the assessment outcome?

You can appeal against a decision made in regard to your assessment. An appeal should only be made
if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have
sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to
adequately demonstrate that you have the skills and experience to be able to meet the requirements
of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form
to make an appeal and submit it to your trainer, the course coordinator, or the administration officer.
The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional
information you wish to provide may be attached to the appeal form.
What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this
unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they
need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and
numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor
when units and certificates are complete, to ensure that there is no follow-up required from an
administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’
demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard
expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third-party
report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
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Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer
on each page with the student name, unit code and date. Your assessment needs to be submitted as a
hardcopy or electronic copy as requested by your trainer.
How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:
Type of Answer Answer Guidelines
Short Answer 4 typed lines = 50 words, or

5 lines of handwritten text
Long Answer 8 typed lines = 100 words, or
10 lines of handwritten text = 1⁄3of a foolscap page
Brief Report 500 words = 1 page typed report, or
50 lines of handwritten text = 11⁄2foolscap handwritten pages
Mid Report 1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
Long Report 2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages
How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources
you have used in your assessments in the Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State
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Assessment Guide
The following table shows you how to achieve a satisfactory result against the criteria for each type of
assessment task. The following is a list of general assessment methods that can be used in assessing a
unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment
process is made up of a number of assessment methods. You are required to achieve a satisfactory
result in each of these to be deemed competent overall. Your assessment may include the following
assessment types.
Questions All questions answered correctly Incorrect answers for one or
more questions
Answers address the question in Answers do not address the
full; referring to appropriate question in full. Does not refer to
sources from your workbook appropriate or correct sources.
and/or workplace
Third Party Report Supervisor or manager observes Could not demonstrate
work performance and confirms consistency. Could not
that you consistently meet the demonstrate the ability to
standards expected from an achieve the required standard
experienced operator
Written Activity The assessor will mark the Does not follow
activity against the detailed guidelines/instructions
guidelines/instructions
Attachments if requested are Requested supplementary items
attached are not attached
All requirements of the written Response does not address the
activity are addressed/covered. requirements in full; is missing a
response for one or more areas.
Responses must refer to One or more of the requirements
appropriate sources from your are answered incorrectly.
workbook and/or workplace Does not refer to or utilise
appropriate or correct sources of
information
Observation/Demonstration All elements, criteria, knowledge Could not demonstrate elements,
and performance evidence and criteria, knowledge and
critical aspects of evidence, are performance evidence and/or
demonstrated at the appropriate critical aspects of evidence, at
AQF level the appropriate AQF level
Case Study All comprehension questions Lack of demonstrated
answered correctly; comprehension of the
demonstrating an application of underpinning knowledge
knowledge of the topic case (remove) required to complete
study. the case study questions
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correctly. One or more questions
are answered incorrectly.
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Answers address the question in Answers do not address the

full; referring to appropriate question in full; do not refer to
sources from your workbook appropriate sources.
and/or workplace
.
Practical Activity All tasks in the practical activity Tasks have not been completed
must be competed and evidence effectively and evidence of
of completion must be provided completion has not been
to your trainer/assessor. provided.
All tasks have been completed
accurately and evidence provided
for each stated task.
Attachments if requested are Requested supplementary items
attached are not attached
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ASSESSMENT 1A: SUSTAINABILITY

POLICY TEMPLATE
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Table of contents
1. .................................................................................................................. Policy scope 18
1.1 .............................................................................................................................Key stakeholders 18
1.2 .............................................................. Important issues and challenges your business faces 18
1.3 .......................................................................................................... Responsibility or duty to act 19
1.4 ............................................................................................... Legislation mandating compliance 19
1.5 ................................................................................................................................................ Vision 20
1.6 ...............................................................................................................................................Values 20
2. ....................................................................................... Overview of current situation 21
3. ............................................................................. Goals and targets for improvement 22
4. ...........................................................................................................................Actions 22
4.1 .............................................................................................................. Waste management 23
4.2 ............................................................................................................. Energy management 23
4.3 ............................................................................................................... Water management 24
4.4 .............................................................................................................................Purchasing 25
4.5 ............................................................................................................................. Action plan Error!

Bookmark not defined.
5. .......................................................................................... Communication and review 26
5.1 .............................................................................................................. Roles and responsibilities 27
5.2 .......................................................................................... Competence training and awareness 27
5.3 ................................................................................................Communication with stakeholders 29
6. .......................................................................................... Monitoring and compliance 30
6.1 ...................................................................................................................................... Compliance 30
6.2 ........................................................................................................................................ Monitoring 30
7. .................................................................................................. Review and evaluation 31
8. .................................................................................................................Reference list 32
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ASSESSMENT 1A – REPORT
INSTRUCTIONS (for all assessments)

The assessment must be written using an industry standard software package such as Microsoft Word,
Excel, PowerPoint, etc.
Name the file using the assessment task number and then save your file.
Ensure your submission identifies the unit code and title, the assessment task number and the name of
the assessment at the top of the page. Alternatively, you may place this information in the document
header.
Add your name and student number to the header or footer of every page.
On completion, submit your assessment to your assessor.
Candidate assessment guide and evidence

This assessment requires you to develop and implement a sustainability policy, along with supporting
procedures, for the Kingfisher Garden Centre. To streamline the process, you have been provided with a
sustainability policy template to use in this assessment.
You are required to do the following.

Complete Tasks 1, 2, 3, 4 and 5 in Assessment 1A
Your policy should be created using the template provided and be presented fully typed and include:
1. Cover or title page

2. Table of contents
3. Body – with headings and numbering systems
4. References: list sources of information and research
5. Appendix: flow chart of the grievance procedure
Use the list in the Candidate task checklist provided when submitting your assessments. Do not submit
your work until you have completed all parts of the checklist.
Go to your ‘Unit overview’ screen and select ‘Course files’. Select the Assessment 1A Sustainability policy
template and save to your personal files on your computer. This will become your submission for
Assessment 1A which you will compile as directed, over the duration of the unit.
You will be expected to conduct research to help with this task. All sources should be cited in text and included
in the reference list. Refer to the Didasko Institute of Business student induction book for help in the format
of a reference list if required.
Background
Rather than assessing data for the entire Kingfisher business, this task requires you to collate and interpret
data for the Kingfisher Garden Centre’s head office.
Kingfisher’s head office is located in Fairfield, Victoria, 3078. It takes up 220 square metres of office space
and the building is cooled via three ducted air conditioners. Unlike the garden centres, the office hasn’t been
designed with sustainability in focus.
Ensure you are familiar with the company Kingfisher Garden Centre. Revise the company overview located
on the Kingfisher intranet www.didasko-online.com/kingfisher/about-us.php#overview.
Report
Go to your ‘Course files’ download and save a copy of the Assessment 1A Sustainability policy template to
your files.
The template will guide you as to what needs to be in each section.
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In addition to the information found in this unit, remember to refer back to the introduction unit Plan for
sustainability for more information on the formation of a sustainability policy.
You will submit your sustainability template report once you have completed all tasks 1 to 5.
Task 1: Policy scope

Complete all of the items within 1. Policy Scope, as noted below, except 1.4 Legislation mandating
compliance.
1. Policy scope
Key stakeholders
Important issues and challenges your business faces
Responsibility or duty to act
Vision
Values
Once completed, save your document. You don’t need to submit it yet.
Task 2: Overview of current situation and set goals for improvement

Return to the Policy scope, 1.4 Legislation mandating compliance. Complete this section as per the
instructions in the template.
Complete all items within heading 2. Overview of current situation and 3. Goals and targets for improvement.
Use the data provided in this task below to set a baseline for the Kingfisher Garden Centre’s head office in
the areas of energy and water management. After collating this information into charts, you’ll be able to
use the data and benchmarks supplied below to determine your goals for improvement.
Goals for improvement should cover all key areas of waste, water, energy and procurement, as well as
initiatives that will meet the broad sustainability definition.
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DATA AND BENCHMARKS OBTAINED
Waste
You conduct an audit of paper waste in the office and are surprised by the results. Although staff
are aware of recycling and reducing the need for printing, you find that 95% of waste in office bins
is paper.
Energy
The following data was gathered by examining six months of electricity bills. A rough benchmark
for energy use for 12 people was based upon information gained from the Energy Made Easy
website and the energy provider.
Collate the following energy data into three charts or graphs to use as a baseline (year 1) for
examining practices.
Chart 1: Average daily energy usage against the benchmark (suggest a column or line chart).
Chart 2: Greenhouse gas emissions on a monthly basis, against the kWh for the month.
Chart 3: Monthly energy costs.
Energy provider: Fossil Fuels Inc.

Year 1
Oct
$389
41 kWh average daily usage
1,209 kWh for the month
2.1 tonnes of greenhouse gas emissions for the month
36 kWh benchmark for average daily use for 12 people
Nov
$350
Dec
$510
2.31 tonnes of greenhouse gas emissions
Jan
$421
44.9 kWh average daily usage
Feb
$482
Mar
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$399
Water
The following data was gathered by examining the 12 months of water bills (4 x quarterly bills).
Collate the following data into two charts or graphs, to use as a baseline for examining practices.
Chart 1: Average daily water usage against the benchmark (suggest a column or line chart).
Use the benchmark figures below for your calculations. Remember that Kingfisher takes up
220 square meters of office space. Obtain a yearly amount and divide by four for a quarterly
average benchmark.
Chart 2: Quarterly water bills.
Ratings Benchmark without cooling towers

Best practice 0.40 kilolitres/m2/ year
Efficient 0.47 kilolitres/m2/ year
[Source: www.sydneywater.com.au, accessed February 2015.]
Water provider: Wiley Water Ways

Year 1
Nov – Jan
$145
29 kL
Feb – Apr
$150
30 kL
May – Jul
$135
28 kL
Aug – Oct
$126
26 kL
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Task 3: Actions
Complete all items within heading 4 Actions, except 4.5 Action plan.
Ensure you address the following points:
What framework, standard/s and/or ecolabel(s) will you use to support this policy? Explain what you will
use and why.
Address key policy areas.
Waste management
Energy management
Water management
Purchasing. Include a ‘green procurement or purchasing’ checklist. Refer to the Ceres website for
www.sustainability.ceres.org.au or do a general internet search for ‘Ceres green purchasing’.
Include a calculation of the cost/saving return on investment (payback period) for one of the initiatives
mentioned above.
Include a list of supporting policies and procedures.
Create one procedure to support a policy initiative and include in the appendix.
Task 4: Action plan

Complete item 4.5 Action plan.
According to the initiatives detailed above, create an action plan with KPIs, SMART targets, reference to the
sub-plan or procedure and whose responsibility the KPI is. The action plan can be put in the policy
appendix.
Task 5: Communication and review

Complete all the remaining items within the sustainability policy template. This includes:
5. Communication and review
6. Monitoring and compliance
7. Review and evaluation

Overview your role and other key roles responsible for the successful implementation of the policy and any
training and support needed. Create a responsibility matrix for inclusion in the appendix.
Remember you can find the organisational charts for the Kingfisher Garden Centre on the company intranet.
Outline how your policy will be communicated to both external and internal stakeholders.
Identify potential barriers to the successful communication of your policy and how you will overcome them.

Note how the sustainability plan is reviewed and evaluated for compliance.
Explain the importance of continuous improvement and how this is achieved.
Note how data will be collected and success measured. Include a data collection and monitoring plan.

A year has passed since the implementation of your policy. The following data below has been obtained.
Present the data in a graph or chart format.
Answer the following questions.
 Energy usage
1. Did you meet the targets you set?
2. How have you improved against the baseline data?
3. Have you met benchmarks? Why/why not?
4. What recommendations would you make to improve results?
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 Water usage
Submit your report once tasks 1 to 5 are complete.
DATA OBTAINED
Energy bills
Year 2
Oct
$350
Nov
$330
Dec
$370
Jan
$399
Feb
$440
Mar
$400
Water usage (Year 2)
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Nov – Jan
$140
29 kL
Feb – Apr
$135
28 kL
May – Jul
$135
28 kL
Aug – Oct
$120
25 kL
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1. Policy scope
 Write a brief statement (one to two paragraphs) about the purpose of this policy. Include a definition of sustainability.
Sustainability can be considered about in terms of environment suitability and the prime aim of this
policy is to reduce waste decreasing consumption along with protecting and conserving and natural habits. In
addition, this has been found that one of the main aims of this policy is to make sure that the environment is
safe, sustainable and clean (Assembly, 2015).
Sustainability can be considered as the capability to exit constantly. Sustainability is the procedure, which can
be possible to maintain at a certain level for as long as is desired. The sustainability is also as the development,
which meets the requirements of the present without cooperating the capability of the future generations for
fulfilling their own needs.
Key stakeholders
 Who does the policy affect? Explain the importance of stakeholder management and list your key stakeholders.
Sustainability policy affects the key stakeholders of the company, it can be considered as very mush
significant for the identification of the level of engagement for the stakeholders along with their decisions in the
sustainability planning. There are few stakeholders and those are given below.
1. Sponsor Committee- Environmental agency

2. Primary Customers- Gardening companies
3. Secondary Customers- People who want to purchase directly
4. Project team- Sustainability team
In this regard, it has been told that stakeholders are significant to accomplish the designed project work, with the
assigned time. Effective interaction has been needed very much at every point in the sustainable planning.
Therefore, the project can get wider acceptance of market (Lu et al., 2015).
Important issues and challenges your business faces

 What important issues and challenges does your business face?
Example
 Due to their direct impact on our business and our stakeholders, we have prioritised the following issues
that need to be addressed: climate change, conservation, WHS, financial solvency ...
Lots of issue are there, which need to be considered by the Kingfisher Garden Centre and this can be said that all of these
issue are very much harmful for the company.
1. Sustainable development is demanding sustainable practices and this can be considered as the prime reason behind the
attraction of more consumers toward the company and increase their profit (Emas, 2015).
2. Workplace along with Healthy and safety policies are under the phase of redesigning and this is the main reason
employees get the insurance coverage that is related to the injury of workplace.
3. The assurance of quality for the organization is developed effectively. On the other hand, as the Kingfisher Garden Centre
lacks the sustainability practice, it is one of the main issues.
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 Paragraph or dot points on why sustainability is important to your business, e.g., the legal, ethical, social responsibility
reasons.
Sustainability can be revealed as one of the main strategy, which is useful for enhancing the business performance of the
company Kingfisher Garden Centre. In addition, there are few reasons in this purpose and those are given below.
1. Kingfisher Garden Centre has established legal norms and the main reason of this is to follow legislative along with
disciplined standards for bringing the organizational success in terms of business operation.
2. Kingfisher garden center is desired to offer solutions in an innovative process toward the Australian society. This is
effective for increasing their social responsibilities (Lu et al., 2015).
3. With the help of innovation strategies and plans, it can be said that Kingfisher Garden Centre is prioritized to create
a good relationship with the suppliers.
Legislation mandating compliance

 State your legal obligations and list all relevant state or territory and federal legislation. Note the key objectives of
the main act/s.
Example
The organisation is subject to several legal requirements regarding its environmental aspects. These include:
(provide a list, or register of legal requirements here, or in the appendix).
The key objectives of the … legislation include …
Our legal and other requirements are taken into account in establishing, implementing and maintaining the
environmental management system …
There are several legal requirements, which is associated with the Kingfisher Garden Centre in terms of the
environment factors. The EPBC Act established with the help of Australian government states and the sustainable
approaches, which are taken by the organizations in Australia. There are few objectives of the regulations and those
are given below.
 To increase the waste management
 To decrease the usage of energy (Emas, 2015)
 To minimize the rate of the environmental risks
This can be revealed that another part of the legislation encompasses Health and Safety of the Workplace, which generates the
sustainable responsibilities of the society of the organization.
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Vision
 This is the vision the company has for a sustainable future – not the general vision of the company.
Example
 Protect and enhance our reputation with stakeholders and contribute positively to the community, while
minimising our environmental footprint.
The vision of the company Kingfisher Garden Centre is to increase the interest of the consumers in gardening
and provide them the joy of gardening with their budget by following sustainable in each step.
Values
 Write statements about what the company values in regard to sustainability.
 What sort of commitment to sustainability does the organisation wish to make?
 What does it value?
 How would it like to be seen by stakeholders, what image would it like to convey?
Increasing the lives with the help of beautiful and creative garden spaces to meet the commitment in terms of sustainability
Kingfisher Garden Centre is intended to offer innovative gardening approaches with the help of sustainable
practices.
It can increase the practices of the social sustainable, which can be considered as beneficial for consumers
Stakeholders need to be concern about the outcome of the business
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2. Overview of current situation
 Describe Kingfisher’s (using the information provided in Assessment 1A: Report) current
performance in key areas of waste management, energy and water consumption, emissions and
procurement. You may also wish to comment on broader sustainability issues like social and
financial sustainability.
 Compile and analyze data to support your comments. Include supporting graphs, tables, etc.
 Based on a review of the above, summaries the key areas for improvement.
Based on the information of Assessment 1A Report, it has been found that employees of Kingfisher Garden Centre are
concerned for few aspects. Reducing and recycling the requirements of printing. In addition, 95% of waste in the
office is paper. Energy data was developed with the help of examining six months of electricity bills. Water data of
the organization has been developed based on the water bills of 12 months.
Month Benchmark for avg daily

Oct 36 kwh
Nov 38 kwh
Dec 44 kwh
Jan 43 kwh
Feb 42 kwh
Mar 38 kwh
Table 1: Data for Energy
Benchmark for avg daily

50
45
40
35
30
25
20
15
10
5
0
Oct Nov Dec Jan Feb Mar
Chart 1: Data for Energy
Month Benchmark for avg daily

Nov – Jan 29 kL
Feb – Apr 30 kL
May – Jul 28 kL
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Aug – Oct 26 kL
Table 2: Data of Water

31
30
29
28

27
26
25
24
Nov – Jan Feb – Apr May – Jul Aug – Oct
Chart 2: Data of Water
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3. Goals and targets for improvement

 Based on your review of the current situation, design SMART goals for key activities such as waste, energy and
water management.
For setting goals and targets for the improvement of an organization it is needed to understand the overall
structure and the business plan of the company. Highlighting about the plans which the Kingfisher Intranet has
planned for their business development they will need equal effort from all their key elements of their
organization. Goals and plans are designed on the behalf of the hierarchy of the organization and should be
planned based on their key factors.
As the company is mainly dealing with the beautification of the gardens and they are providing services in this
area. As per their mission is to provide the best quality services to their customers they have to set the goals
and plans for their employees. The management of the company must have to set the operational or the task
goals for their employees so that they can be able to know about their roles and responsibilities, regarding the
waste management system they have to plan to reuse and compost those wastes so that they can be used it
as a fertilizer in the garden . Solid wastes like leaf and straws of the plant can be dinged in to the ground for
the decomposition process .
On the other hand employees must be trained for their tasks which will help the Organization in fulfilling their
goals and plans. These employees must have to be aware with the performance improvement goals for the
energy management which will help them the organization in marinating the goals and targets of the
organization.
Kingfisher Intranet have to work on their business and performance goals, the reason behind suggesting this
statement is that there is a lot of scope where this organization can implement latest machinery and tools for
their works which can improve their performance and quality of their services.
Other aspects like the project goals for water resources and natural resources goals need to be upgraded.
Performance of the employees should be analyzed after the completion of the every task and they need to be
supervised for the betterment of their work. This will lead to achieve the goals and targets of the organization.

Examples
4. Actions
 What framework, standard and/or ecolabel(s) will you use to support this policy? For example, TBL, ISO standards,
Fair Trade, etc. Explain what you will use and why.
 Address key policy initiatives in each of the following areas, as per the sub-headings 4.1, 4.2, 4.3 and 4.4.
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For the process of waste management the Kingfisher have to use the decomposition theory and should
prefer the 3R principle , which is reduce , reuse, recover policy. In which they are advised to reduce the
amount of wastes and they need to know the technologies and methods to reuse the wastes as much as
possible. Kingfisher have to set a goals and have to form a separate department for their waste
management system where they will work. The main key feature of the waste management is that if they
plan to decompose the solid natural wastes then they can easily use it as a fertilizers, which will be very
helpful for them in their upcoming projects.
 3R principles (Reduce, Reuse, Recycle)
 Waste reduction goals
 Decomposition policy
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Waste management
 How will you improve your waste management? What strategies will be put in place?
For the process of energy management the Kingfisher has develop and set a goal for their Energy management system.
As it is suggested to use the conventional source of energy, it will be more beneficiary for them if they use the natural source
of energy. It will reduce the wastage of the available energy and will also help in maintaining the environmental balance
(Sharholy,2015)
For the waste management system the company have to plan on the basis of the available wastes and they should
implement in their strategic planning.
Energy management
 How will you improve your energy management? What strategies will be put in place?
 Include a list of the supporting policies and procedures that will need to be developed (this can be placed in the
appendix).
For the process of energy management the Kingfisher has develop and set a goal for their Energy management system.
As it is suggested to use the conventional source of energy, it will be more beneficiary for them if they use the natural source
of energy. It will reduce the wastage of the available energy and will also help in maintaining the environmental balance.
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Water management
 How will you improve your water management? What strategies will be put in place?
 Include a list of the supporting policies and procedures that will need to be developed (this can be placed in the
appendix).
For water management system the company has planned to use the sprinkler system and to use the ground water in the
process and gardening. The sprinkler system will reduce the wastage of water and will use the efficient amount of water as it is
needed. Best way to improve the water management plan is to use the rain water, with the rain water harvesting system they
will get a lot of benefit which will reduce the wastage of water resources.
 Rain water harvesting
 Sprinkler system
 Ground water usage
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Purchasing
 How will you improve your purchasing decisions? What strategies will be put in place?

For the purchasing purpose they have to chose the local markets and they can import their products from the
grocery stores which have products available from the local farmers and gardeners, Products like machinery tools
should be purchased from the stores who can provide the quality products with the latest technical machinery.
For the cast saving result as per the example a machinery tools like cutter is available in the local market at the
price of $500 but the company has purchased it at the price of $450 which is very cost effective.
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Action plan
 Who is to do what, when, where and how? Display your action plan in a table.
For the action plan for all the management of resources and services they need follow these steps:-
 Implementation of the plan
 Setting the goals and targets
 Operating at the managerial or the higher level
 Analogizing the performance
These are the simples action plans which should be implemented by the Kingfisher so that they can improve their work quality and services
(Wachsmuth,2015).
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Roles and responsibilities
 Explain the key roles or positions in implementing and monitoring the policy and what the responsibilities of all staff
are.

Kingfisher Garden Center is known to be safeguarding the environment by saving limited resources and driving
society along with creating value. The company has taken resort to contribute to the environment by updating its
corporate strategy through the integration of sustainability into it. Climate change as well as increasing mobility along
with urban growth has been seen as global challenges in the current scenario (Wachsmuth and Angelo, 2018).
Kingfisher Garden Center has taken resort to the development of goal for contributing to mitigate these challenges
with higher quality materials as well as application solutions. Henceforth, it can be said that Sustainability forms an
integral part within their strategy as well as governance. They have the goal of enabling the society in advancing itself
and preserving the environment. The company is known to be an active member of Responsible care through which, it
engages in several sustainability forums, which includes WBCSD, which is World Business Council for Sustainable
Development. Being a part of the society, it is known to be accountable for tackling current challenges including
limited resources, climate change, health protection as well as poverty (Gómez-Baggethun and Naredo, 2015). The
company follows a sustainability program for the overall group defining ambitious, which they have planned to achieve
by 2025. Moreover, it is known to address primary matters from various areas, which ranges from procurement
through marketing, production to innovation.
 Create a responsibility matrix. Also see item 5.2.


Role/ Title/ ame Responsibilities Competency/ Training Needs Deliberated
Position no. Qualifications Dates
General Jason Artiquette  Setting policies Superior wareness 30th October
Manager  Taking part in Business regarding policy 2019
reviewing Administrator
management
 Reviewing goals
along with KPIs
 Allocation of
Resource
Project Manager Charles  Take part in review Certificate for anagement February- March
of Environment Mahony of the management attaining in system of 2020
 Management the system for refresher
procedure of policy managing the environment
implementation environment
 Execute Programs
for the
achievement of
KPIs as well as
achievement of
goals
 Monitor
environmental
performance
Committee Nate Gibbins  Policy Awareness Certificate V in Strategies and May 2020
members of  Implementation of Management of principles for the
Environment program for the Environment management of
achievement of set waste
goals as well as minimization
KPIs
 Assist in
monitoring and
measuring 
 Instruct respective
staff in the
implementation of
the strategy for
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waste
management
Purchasing Oliver Brocket  Purchasing raw anagement of wareness of June 2020
Manager materials Green policy
complying with Procurement
environmental
requirements

Staff Ashley Norton  wareness Not applicable wareness of July 2020
regarding policy policy
along with
implications for the
job role

Competence training and awareness

 Note the specific training undertaken by roles and key areas in your training plan and how training is documented
and updated. Include this on the responsibility matrix.
Example
Positions and roles which have responsibility for an activity, product or service that has the potential to cause
a significant environmental impact are also included in the responsibility matrix along with skills requirements
of each position and role.
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Responsibility matrix and training register for X (this may be located in the appendix)
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Communication with stakeholders
 How is your policy communicated to stakeholders? Clearly note how this is achieved.
Example
External stakeholders
 Sustainability action employee groups
 Annual sustainability report
Internally (employees)
 Monthly staff meetings
 Company intranet and noticeboards
 Training …
 Identify any potential barriers to the successful communication of your policy and how you will address them.
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Compliance
 Note how the sustainability plan is reviewed and evaluated for compliance.
 Explain the importance of continuous improvement and how this is achieved.
Monitoring
 How will you monitor progress?
 Include a data collection and monitoring plan (as a table or include in the appendix).
 Discuss how you will measure the success of your policy initiatives.
Monitoring
 How will you monitor progress?
 Include a data collection and monitoring plan (as a table or include in the appendix).
 Discuss how you will measure the success of your policy initiatives.
What Indicator How When Recording of Who Whom to Report

Data
Water usage Litres Spreadsheet Monthly Spreadsheet Environment Sustainability
Officer Report Anually
Energy report on
quarterly basis
Energy usage Total usage (GJ) Data of smart Monthly Data related to Coordinator of Sustainability
Emission of meter smart environment Report
Greenhouse Spreadsheet spreadsheet
Gas regarding usage Spreadsheet of
usage
Paper Photo copies Spreadsheet Monthly Spreadsheet of Team Leader Waste report on
regarding KPI KPI quarterly basis
tracker
Waste Paper of Spreadsheet Monthly Spreadsheet Coordinator of Report of waste
Generated regarding KPI regarding KPI Environment on a quarterly
waste tracker basis
Quantitative data collection method will be conducted where the environment officer, team leader, coordinator related to environment
as well as coordinator related to environment will be surveyed and their viewpoints will be coordinated in the report.
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 This is where you would analyse the data collected over a period of time and make recommendations for how you
would improve your results.
 Compile and analyse data to support your comments. Include supporting graphs, tables, etc.
 Answer these questions:
Energy usage
4 What recommendations would you make to improve results?
Water usage
The main vision of this company is spread the joy of gardening through their customers to make beautiful garden spaces.
The other objectives of this company are recognize and implement innovation ideas which brings profits to the business
and the stakeholders, improve leadership capabilities as well as potential of the group to support expansion and growth
strategies. The other objective is to grow obtainable and establish new supplier relationships with the other innovative
organizations.
Energy usage
Chart 1: Average daily energy usage against the benchmark
Month Daily usage Benchmark for average

daily use for 12 people
Oct 41 kWh 36 kWh
Nov 39 kWh 38 kWh
Dec 52 kWh 44 kWh
Jan 44.9 kWh 43 kWh
Feb 46.2 kWh 42 kWh
Mar 42 kWh 38 kWh
Chart 2: Greenhouse gas emissions on a monthly basis, against the kWh for the month.
Month Monthly usage Benchmark for average

Oct 1,209 kWh 36 kWh
Nov 1,230 kWh 38 kWh
Dec 1,581 kWh 44 kWh
Jan 1,391 kWh 43 kWh
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Feb 1,192 kWh 42 kWh
Mar 1,302 kWh 38 kWh
Chart 3: Monthly energy costs.
Month Cost Benchmark for average

Oct $389 36 kWh
Nov $350 38 kWh
Dec $510 44 kWh
Jan $421 43 kWh
Feb $482 42 kWh
Mar $399 38 kWh
There are many ways to improve results of energy usage. The one way to improve the result is shut down the computer
when it is not required.
Water usage
Chart 1: Average daily water usage against the benchmark
Month Cost Daily usage

$145 29 kL
Nov
–
Jan
Feb $150 30 kL
–
Apr
May $135 28 kL
–
Jul
Aug $126 26 kL
–
Oct
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Chart 2: Quarterly water bills
Ratings Benchmark without cooling towers

Best practice 0.40 kilolitres/m2/ year
Efficient 0.47 kilolitres/m2/ year
The efforts to decrease the greenhouse gas emissions as well as grow the energy efficiency delivers environmental profits
along with enhance business competitiveness.
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8. Reference list
 Include a list of sources accessed in the research of your policy. These can include websites, reports, textbooks,
journal articles.
Date effective:
Review date:
Author (your name):
Assembly, G., 2015. sustainable Development goals. SDGs), Transforming our world: the, 2030.
Emas, R., 2015. The concept of sustainable development: definition and defining principles. Brief for GSDR, 2015.
Gómez-Baggethun, E. and Naredo, J.M., 2015. In search of lost time: the rise and fall of limits to growth in international
sustainability policy. Sustainability Science, 10(3), pp.385-395.
Jambeck, J.R., Geyer, R., Wilcox, C., Siegler, T.R., Perryman, M., Andrady, A., Narayan, R. and Law, K.L., 2015.
Plastic waste inputs from land into the ocean. Science, 347(6223), pp.768-771.
Lu, Y., Nakicenovic, N., Visbeck, M. and Stevance, A.S., 2015. Policy: Five priorities for the UN sustainable development
goals. Nature News, 520(7548), p.432.
Rogge, K.S. and Reichardt, K., 2016. Policy mixes for sustainability transitions: An extended concept and framework for
analysis. Research Policy, 45(8), pp.1620-1635.
Sharholy, M., Ahmad, K., Mahmood, G. and Trivedi, R.C., 2008. Municipal solid waste management in Indian cities–A
review. Waste management, 28(2), pp.459-467.
Wachsmuth, D. and Angelo, H., 2018. Green and gray: New ideologies of nature in urban sustainability policy. Annals of
the American Association of Geographers, 108(4), pp.1038-1056.
Waste, F.H., 2018. Hazardous waste management.
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Candidate task checklist
To be completed by the candidate.
This is a tool to assist you when submitting your assessment tasks.
You must complete the following tasks for this assessment Have you
completed
this task?
Developed a policy using the template provided. It should be fully typed
and include:
1. Cover or title page Yes No
2. Table of contents
3. Body – with headings and numbering systems
4. References: list sources of information and research
5. Appendix: flow chart of the grievance procedure
Policy scope Yes No

Defined the term sustainability and identified the purpose or aim of the
sustainability policy.
Key stakeholders Yes No

Explained the importance of stakeholder management and identified
primary and secondary stakeholders.
Important issues and challenges faced by the business

Provided an overview of the important issues and challenges Kingfisher Yes No
Garden Centre could face regarding sustainability.

Identified why sustainability is important to the business. Yes No
Vision
Provided a succinct statement on the vision of a sustainable future for the Yes No
company.
Values Yes No
Identified the commitment to sustainability the company wishes to make
by including several key statements about its values.
Legislation Yes No
Key legal obligations in regards to sustainability identified.
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completed
this task?
Yes No
A list (register of legal requirements) included in the appendix.
Data presentation
Yes No
Presented data for water and energy in accurate graphs and charts.
Goals
Yes No
Goals for energy, water, and waste management determined.
Yes No
Goals are SMART (specific, measurable, achievable, relevant and time
framed).
Goals addressed the broad objectives of sustainability: environmental, Yes No

social and financial.
Task 3: Actions
Identified and explained the framework, standard/s and/or ecolabel(s) Yes No

used to support the policy and why they were selected.
Waste management
Identified strategies to improve waste management practices within the Yes No
business.
Energy management
Identified strategies to improve energy management practices within the Yes No
business.
Water management
Identified strategies to improve water management practices within the Yes No
business.
Purchasing
Identified strategies to improve purchasing decisions within the business. Yes No
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completed
this task?
Included a green procurement or purchasing checklist for staff to use Yes No

when making purchasing decisions.
Calculated the cost/saving return on investment (payback period) for one Yes No
of the initiatives mentioned in actions for waste, water, energy or
purchasing.
Listed the supporting policies and procedures for each of the key areas of Yes No
waste, water, energy and purchasing (included in appendix or within each
key area).
Produced one procedure to support a policy initiative and included it in the Yes No
appendix.
Task 4: Action plan
Action plan
Yes No
According to actions and initiatives described in Task 3, created an action
plan identifying what is to be done, when, who is responsible, when it will
be achieved and how.
Overviewed your role and other key positions responsible for the successful Yes No
implementation of the policy.
Created a responsibility matrix (located in the appendix) which identified Yes No

training and support needed for each role to achieve policy goals.
Outlined how the policy will be communicated to both external and internal Yes No
stakeholders.
Identified how the sustainability plan will be reviewed and evaluated for Yes No
compliance.
Explained the importance of continuous improvement and how the process Yes No
applies to the policy.
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completed
this task?
Review and evaluation
Presented your data in a graph or chart format and responded to the Yes No
questions.
Energy usage
Responded to the questions. Yes No
Water usage Yes No

Responded to the questions.
Yes No
Included a list of sources accessed in the research of your policy.
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Assessor information
Assessment must be conducted in a safe environment where evidence
gathered demonstrates consistent performance of typical activities
experienced in the general administration field of work and include:
access to an actual workplace or simulated environment

access to relevant legislation/standards/guidelines
Assessment access to a range of workplace documentation and personnel,
conditions information and resources
access to reports from other parties involved in the development and
implementation of policy
evidence which is collected over time involving formative and
summative assessment
evidence which is relevant to the particular workplace role, including
work area, equipment, systems and documentation.
This assessment requires the candidate to develop a sustainability
policy with supporting procedures.
The candidate must complete the report to the competency standards

listed in the assessor checklist provided as per the unit of competency.
Assessor instructions
To assist in clarification, the candidate may discuss the content or
context of the report with their assessor, workplace mentor or
management.
This assessment forms one component of the candidate’s overall

assessment outcome.
Reasonable adjustments can be made to the assessment process to

ensure individual candidates are not disadvantaged.
Reasonable adjustment is the process of adjusting or changing

assessments for candidates with special needs and takes into account
Reasonable any equity principles. Examples can include a candidate demonstrating
adjustment of a work process rather than being asked to explain it in writing, being
assessment given extra time to complete assessments, or receiving extra support.
Reasonable adjustment can be made as long as competence is not
compromised.
The candidate must discuss and seek approval from their assessor
prior to submitting an alternative assessment.
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Assessor checklist
To be completed by the assessor.
Candidate’s name:
Did the candidate successfully Assessor comments Completed

demonstrate evidence of their ability to do
the following?
Developed a policy using the template
provided. It should be fully typed and
include:
1. Cover or title page

2. Table of contents Yes No
3. Body – with headings and
numbering systems
4. References: list sources of
information and research
5. Appendix: flow chart of the
grievance procedure
Produced a report that is accurate in

detail, clear in meaning and complete. Yes No
Policy scope
Defined the term sustainability and Yes No
identified the purpose or aim of the
sustainability policy.
Key stakeholders
Explained the importance of Yes No
stakeholder management and
identified primary and secondary
stakeholders.
Important issues and challenges
faced by the business
Provided an overview of the important Yes No
issues and challenges Kingfisher
Garden Centre could face regarding
sustainability.

Identified why sustainability is Yes No
important to the business.
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the following?
Vision
Provided a succinct statement on the
vision of a sustainable future for the Yes No
company.
Values
Identified the commitment to Yes No
sustainability the company wishes to
make by including several key
statements about its values.
Legislation Yes No
Identified key legal obligations in
regard to sustainability.
Yes No
Included a list (register of legal
requirements) in the appendix.
Data presentation
Presented data for water and energy Yes No
in accurate graphs and charts.
Goals
Determined goals for energy, water, Yes No
and waste management.
Goals are SMART (specific, Yes No

measurable, achievable, relevant and
time framed).
Goals addressed the broad objectives Yes No

of sustainability: environmental, social
and financial.
Task 3: Actions
Identified and explained the
framework, standard/s and/or Yes No
ecolabel(s) used to support the policy
and why there were selected.
Waste management
Identified strategies to improve waste Yes No
management practices within the
business.
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the following?
Energy management
Identified strategies to improve Yes No
energy management practices within
the business.
Water management
Identified strategies to improve water Yes No
management practices within the
business.
Purchasing
Identified strategies to improve
purchasing decisions within the Yes No
business.
Included a green procurement or Yes No

purchasing checklist for staff to use
when making purchasing decisions.
Calculated the cost/saving return on

investment (payback period) for one Yes No
of the initiatives mentioned in actions
for waste, water, energy or
purchasing.
Listed the supporting policies and
procedures for each of the key areas Yes No
of waste, water, energy and
purchasing (included in appendix or
within each key area).
Produced one procedure to support a Yes No

policy initiative and included it in the
appendix.
Task 4: Action plan

Action plan
According to actions and initiatives
Yes No
described in Task 3, created an action
plan identifying what is to be done,
when, who is responsible, when it will
be achieved and how.
Yes No
Presented the action plan
professionally.
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the following?

Overviewed their role and other key
positions responsible for the Yes No
successful implementation of the
policy.
Created a responsibility matrix
(located in the appendix) which Yes No
identified training and support needed
for each role to achieve policy goals.
Outlined how the policy will be

communicated to both external and Yes No
internal stakeholders.
Identified potential barriers to

successfully communicating the policy Yes No
and how they would be overcome.
Identified how the sustainability plan

will be reviewed and evaluated for Yes No
compliance.
Explained the importance of

continuous improvement and how the Yes No
process applies to the policy.
Review and evaluation

Presented the data in a graph or chart Yes No
format and answered the questions.
Energy usage Yes No

Water usage Yes No

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BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY

Gamma Education & Training

STUDENT NAME: ………………………………………………………………….

BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY

Assessment Information for students

How You Will Be Assessed

What if you disagree on the assessment outcome?

What if I believe I am already competent before training?

How should I format my assessments?

How long should my answers be?

Short Answer 4 typed lines = 50 words, or

How should I reference the sources of information I use in my assessments?

Assessment Method Satisfactory Result Non-Satisfactory Result

Answers address the question in Answers do not address the

ASSESSMENT 1A: SUSTAINABILITY

1.1 .............................................................................................................................Key stakeholders 18

1.2 .............................................................. Important issues and challenges your business faces 18

1.3 .......................................................................................................... Responsibility or duty to act 19

1.4 ............................................................................................... Legislation mandating compliance 19

1.5 ................................................................................................................................................ Vision 20

2. ....................................................................................... Overview of current situation 21

3. ............................................................................. Goals and targets for improvement 22

4.1 .............................................................................................................. Waste management 23

4.2 ............................................................................................................. Energy management 23

4.3 ............................................................................................................... Water management 24

4.5 ............................................................................................................................. Action plan Error!

5. .......................................................................................... Communication and review 26

5.1 .............................................................................................................. Roles and responsibilities 27

5.2 .......................................................................................... Competence training and awareness 27

5.3 ................................................................................................Communication with stakeholders 29

6. .......................................................................................... Monitoring and compliance 30

6.1 ...................................................................................................................................... Compliance 30

6.2 ........................................................................................................................................ Monitoring 30

7. .................................................................................................. Review and evaluation 31

INSTRUCTIONS (for all assessments)

Candidate assessment guide and evidence

You are required to do the following.

1. Cover or title page

Task 1: Policy scope

Task 2: Overview of current situation and set goals for improvement

Energy provider: Fossil Fuels Inc.

Ratings Benchmark without cooling towers

[Source: www.sydneywater.com.au, accessed February 2015.]

Water provider: Wiley Water Ways

Task 4: Action plan

Task 5: Communication and review

5. Communication and review

6. Monitoring and compliance

7. Review and evaluation

Submit your report once tasks 1 to 5 are complete.

Water usage (Year 2)

1. Sponsor Committee- Environmental agency

Important issues and challenges your business faces

Responsibility or duty to act

Legislation mandating compliance

The key objectives of the … legislation include …

Stakeholders need to be concern about the outcome of the business

Month Benchmark for avg daily

Table 1: Data for Energy

Benchmark for avg daily

Chart 1: Data for Energy

Month Benchmark for avg daily

Benchmark for avg daily