PO Box 758

Brome, BC
R7P 3M9
May 8, 1996

Mr. R. Fisk
Manager,
The Steak House
1500 Highland St.Huntsville, AB
K3L 2S1

Dear Mr. Fisk,

While eating at your restaurant I was extremely disappointed with your no smoking policy. I
asked and was placed in the no smoking section. The table, though, was only one meter away
from a table in the smoking section and, with four heavy smokers at that table, we felt we were
in the smoking section.

If you are going to have a no smoking section, you need to place it far enough away from the
smokers or put a barrier to stop the smoke from getting to the no smoking section. As it stands
now, the people in the no smoking section gets as much second hand smoke as they would in
the smoking section.

Although I enjoy your food very much, as a non smoker I would think twice about eating at
your restaurant unless something is done to correct the situation. Please let me know when the
corrections have been made so I can go back and enjoy your restaurant again.

Yours truly,

Neil Peters

Neil Peters
Fortune Goods
317 Orchard Road
Singapore

12 April 2013

Attn: Mr David Choi

Sales Manager
Everlong Batteries
171 Hung Road
Hung Hom
Hong Kong

Dear Mr Hung,
Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been
supplied correctly.

On 5 April 2013 we placed an order with your firm for 12,000 ultra super long-life batteries.
The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to
fulfill our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such
errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely,
J. Wong

J. Wong
Purchasing Officer
45 Yanik St.
Bellington, NS
U8M 4C2
August 21, 1996

Conners Tennis Equipment

Suite 2300
5 Lawrence Ave.
Ajax, ON
Y6P 3G6

Dear Sir or Madam,

I am writing to you concerning a tennis racquet on which the grip has come loose after being
used only twice. The racket is the V100 Graphite which I purchased at Vale Sports last
November. Included is a photocopy of the bill.

Before writing to you I approached Mr. John Billings the store manager of Vale Sports. He said
the store's obligations were only for three months and that I should contact you.

I am asking you to replace the racquet, for the grip should not have come loose after being used
only twice.

Yours truly,

Mary Irving

Mary Irving

Riverbank High School

364 Riverbank St.
Brunswick, Manitoba
L2H 5C3
May 23, 1996
Mr. Ralph Martel
Editor,
The Brunswick Journal
34 Columbus St.
Brunswick, Manitoba
L2H 5C6

Dear Mr. Martel,

I am writing about the article "Student Hooligans Spray-Paint Windows" by John Rider. True,
this incident happened, but Mr.Rider's article made all students at Riverbank High School look
like hooligans, and that is not correct. He has no proof that Riverbank students spray-painted
the store window and, because the school is down the street, he put the blame on us.

Even if one or two unruly students of Riverbank were responsible, he writes as if all students
are to blame. Does he know that Riverbank has caring students as well. We are the only school
to run an Elder Care Program. Students are paired with an elderly person who can't work around
their house or apartment. Students help out by shopping, taking out garbage, cleaning and
repairing broken articles. Most important is the time they take to visit.

Do you also know we have The Green Crusaders, an environmental student group. They have
worked on cleaning up Collin's Creek, manned the recycling center and gone to elementary
schools helping develop environmental projects.

These are just two of the many positive projects students take part in at Riverbank. I felt Mr.
Rider's article was extremely one-sided and I hope this letter balances out his harsh criticism of
all students of Riverbank. I suggest Mr. Rider meet with us so he can see who we are and
maybe, the next time he writes an article about us, it will turn out to be more balanced.

Yours truly,

Scott English
Student Council President
Riverbank High School
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

12 April 2013

The Administrative Officer

Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon

Dear Sir/Madam

I attended your exhibition Sound Systems 2013 at the Fortune Hotel from 3 - 5 April and found
it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a
number of organisational problems. I explain each of the problems below.

Firstly, I had difficulty in registering to attend the event. You set up an on-line registration
facility, but I found the facility totally unworkable. Even after spending several wasted hours
trying to register in this way, the computer would not accept my application. I eventually
succeeded in registering by faxing you.

Secondly, the exhibition was held at one of Hong Kong's most prestigious hotels, but frankly
the venue was better suited to a medium-sized business conference than to a large exhibition
open by registration to the public. The lack of space led to serious overcrowding in the venue,
particularly at peak visiting times (i.e. lunch times and early evening). On one or two occasions
I was also seriously concerned about the physical safety of attendees.

The final point I want to make concerns product information. It is very enjoyable to see and test
a range of excellent sound systems, but it is also important to be able to take away leaflets on
interesting products, so that more research can be done before deciding which system to buy.
However, by the time I attended the exhibition all the leaflets had been taken.

Could I please ask you to look into these matters - not only on my behalf but also on behalf of
other attendees, and in fact on behalf of your company, too.

I look forward to hearing from you.

Yours faithfully,

Michael Leung

Michael Leung