Beginners guide to Solar

For more information visit I www.lgenergy.com.au

 TABLE OF
CONTENTS

Why You Should Choose a Solar System 3

The Benefits of Going Solar 4

How a Grid System Works 5

The Components of your Solar System 6

Solar Panels 6
Inverter Solutions 6
Batteries 7
Mounting Systems 7
Metering your Solar System 7
Your Solar System Size 8
Measuring how your components perform. The Difference between kW and kW/h 8

Installing PV Panels for your Solar System 9

Tilting and Orientation 9

Daily Routine 9
Shading 9
Mounting 10
Installing Panels for Great Performance 10
How Long Solar Systems Last 11

Solar Panel Sizes 12

Incentives, Rebates and Financing 13

Are There Rebates Available for Your Solar System? 13

What are STC Certificates? 13
What are Feed in Tariffs? 13
Payment Plans 13

Details on How to Choose a Solar Installer 14

Questions to Ask Before you Buy 15

Additional Tips to Avoid Poor Quality Solar Equipment 16

2 | Beginners guide to solar | www.lgenergy.com.au

 WHY SHOULD YOU
CHOOSE SOLAR?
Over the past five years,
the cost of installing a solar
system has reduced. Solar
energy used during the day,
and soon with batteries
supplying electricity at night
can generate significant
savings by reducing your
electricity bill.
Consumers of electricity who do not have solar systems are going to pay for
their electricity indefinitely. In regards to electricity consumption, users are
like a tenant who will keep on paying indefinitely for the accommodation.
By owning a solar system you typically own a big share of the electricity
you consume, with the savings you make immediately starting to pay
off the cost of your investment. For many homes in about five to six
years, your power savings will have paid off the investment you spent.
With a top LG solar system you will join the hundreds of
thousands of home owners across Australia and the world who
have already chosen LG solar panels and you and your family
will continue to save on electricity bills for years to come.

To help you select and install your solar system, a certified LG installer will guide you
through the process from the moment you first consider solar panels to the planning
and installation phases of your home or business solar system. You can find an installer
who will supply a free detailed quote via the dealer search at lgenergy.com.au

3 | Beginners guide to solar | www.lgenergy.com.au

 THE BENEFITS OF
GOING SOLAR
So, what are the benefits of a residential solar system?
1. Solar Power can save you money – Installing Solar power
enables you to generate your own electricity. By using your
own electricity rather than buying it from your electricity
company, you will save money as every kW/h of electricity
you use from your solar system is a kW/h of electricity
you do not have to buy from your electricity company.
2. Environmental Benefits – By using electricity
generated from solar panels, we reduce the need to
generate electricity from fossil fuels like coal and gas
which create carbon dioxide (CO2). This can reduce the
potential for global warming and can create a more
sustainable cleaner energy mix, this effect is even
stronger if your solar system lasts a long time.
3. Energy Independence – By owning your own solar
system, you have the capacity to create your own
electricity. This reduces your reliance on the electricity
grid and electricity retailers etc and increases your control
over your future electricity needs, expenses and lifestyle
especially if you add batteries to your system in the future.
4. Property Value – there are studies that show that installing
a quality residential solar system may increase the value of
your home. Home buyers are increasingly recognising that
a home with quality solar panels installed will have lower
electricity costs. http://www.realestate.com.au/news/85-
of-aussies-say-solar-panels-boost-property-prices/
5. Energy reliability – High quality solar power systems are
a reliable power source. The sun rises and sets every day,
while the sun shines, solar panels will generate electricity.
While the weather and the seasons vary, the amount of
electricity that the panels generate is predictable. You can
also increase the financial benefits of your solar system by
changing the times you operate your household appliances.
For example, turning your washing machine on as you
leave home in the morning and avoiding washing your
clothes at night allows your solar system to power your
washing machine during the day. With the help of lithium-
ion batteries, which are becoming more affordable, you can
also store solar power during the day and use it at night.
To assess your energy usage
profile and discover the
benefits that you may derive
from a solar system, talk to
one of the LG Authorised
Dealers from
an LG Dealer Search
on lgenergy.com.au
 HOW A GRID
SYSTEM WORKS
A solar system is made up of multiple solar photovoltaic (PV) panels, a DC to AC power
converter (inverter solution) and a framing system to hold the PV panels in place.

PV panels are generally fitted on the roof facing an Ask your authorised LG Energy Partner for advice on
northerly, easterly or westerly direction, and tilted at a which of these inverter solutions offer the most suitable
particular angle to maximise the amount of sunlight solution for you. Quality inverter/micro inverter solutions
that each panel receives. include Fronius, SMA, Solaredge and Enphase brands.

Suburban homes in Australia and New Zealand are
connected to the electricity grid via power lines. Our
electricity system uses 240V alternating current (AC),
but the electricity generated by solar panels consists of
variable direct current (DC). To transform the DC electricity
into AC electricity for ordinary household use, grid-connected
solar PV systems have inverters attached to each PV
panel called micro inverters or a single inverter for a string
of connected PV panels called a central string inverter.
The third possible inverter solutions are power
optimisers, which are a variance of the string
inverter and the micro inverter. All these technical
solutions can create a great solar system.
Today houses with grid-connected solar systems
consume solar-generated electricity first, before
switching to the electricity grid if more electricity is
required than the solar system is able to generate.
Grid-connected solar systems can also feed electricity
back to the grid if too much electricity is generated
via the solar system for the immediate needs of
your home. For information on rebates and rewards
associated to feed-back electricity see page 13.
Unless you add storage batteries to your system,
a grid-connected solar system is unable to
store power in your home for use at night.

GRID CONNECTED HOME INVERTER

WITHOUT BATTERIES SOLUTION

SOLAR DC
PANELS

AC

AC AC AC

SOLAR ENERGY
GRID EXPORTED ELECTRICITY METER SWITCHBOARD SOLAR ELECTRICITY USED IN HOUSE

GRID CONNECTED HOME INVERTER

WITH BATTERIES SOLUTION

SOLAR DC AC DC
PANELS
INVERTER BATTERIES
CHARGER

AC

AC AC AC

SOLAR ENERGY
GRID EXPORTED ELECTRICITY METER SWITCHBOARD SOLAR ELECTRICITY USED IN HOUSE
5 | Beginners guide to solar | www.lgenergy.com.au
 THE COMPONENTS
OF YOUR SOLAR SYSTEM
What makes up a solar system?
A solar system is made up of a number of key components, all of which combine to generate electricity, regulate
and control the flow of the electricity and to connect and mount the solar system to your building. A grid-
connected solar system comprises of panels, a string inverter or micro-inverters or optimisers, a roof mounting
system and electrical accessories including circuit breakers and wires. It is important that all components work
together, with no component compromising the performance, safety or life expectancy of any other component.

SOLAR PANELS
Solar PV panels on roofs of
homes and businesses generate
clean electricity by converting
sunlight into usable electricity.
This conversion takes place within
325 to 335W 350 to 365W
the solar cells and is a process
that requires no moving parts.

INVERTER SOLUTIONS
A solar inverter is one of the most
important elements of the solar system.
It converts the variable direct current
(DC) output of a photovoltaic (PV)
solar panel into a 240V alternating
current (AC). This AC electricity can
be fed into your home to operate
your household appliances.

ENPHASE MICRO INVERTER

Depending on how your system is
set-up the electricity that is not used
in your home is either fed into the grid
via a digital meter or stored in home
batteries for later use. New hybrid
inverters now include an integrated
battery management system.
SOLAR EDGE INVERTER Long lasting solar systems for the
Australian climate require high
quality inverters. Unfortunately, lower
quality inverters and panels have
failed to perform under Australian
conditions in large numbers and
failed in as little as 2 years.

SMA INVERTER LG CHEM BATTERIES FRONIUS INVERTERS

BATTERIES
Since 2015 solar storage batteries have reduced steadily in cost to the
point that pay back for many households is coming down from more than
10 years towards 7 years and less. At LG we believe that in future years
most residential solar systems will include a battery as part of the solar
system package. Discuss with your LG Energy Partner if batteries are feasible
in your circumstances, or if you should get a “battery ready” system.

MOUNTING SYSTEMS
METERING YOUR SOLAR
Solar systems are mounted to roofs with a mounting system using SYSTEM
various railings, frames and tiles or tin feet. Most mounting systems
are made of aluminium with stainless steel hardware and are designed There are two fundamental steps
to accept a variety of solar modules on a variety of roof types. to take when connecting your
Aluminium rails with clamps attach the solar panels to the rail and solar system to the grid
connection brackets fix the rail to the roof (see diagram below).
Step 1. Your electricity network
Superior mounting systems are manufactured with higher grades of company will specify what type of
aluminium and stainless steel, often resulting in less weight on the meter is required to measure your solar
roof and lower levels of corrosion over longer periods of time. Quality generation and energy consumption.
mounting rails may also feature robust anchoring points and design Your LG Energy Partner will be able
solutions that speed-up the installation time of your solar system. to explain the details to you. You may
be required to pay for the cost of the
Purchasing a strong and well-engineered mounting system is the sensible new solar meter and its installation
way to protect the investment you have made in your solar system as they in addition to the cost of your solar
will be more rigid. The standard mounting frame warranty is 10 years. system. Prices can be a few hundred
dollars, so you should make sure that
the solar electricity meter supply
and connection is included in the
quote for your new solar system.

Step 2. Shop around for a competitive

rate for off-set and exported electricity
from your solar system with your
electricity retailer. This is called a ‘feed-
in tariff’ (FIT) and varies by retailer
and location. Some electricity retailers
may offer a low FIT. If your existing
electricity retailer does not offer an
attractive solar FIT, you may wish to
consider changing your retailer to a
retailer who does. Your solar system
installer will be able to advise you on
who offers the best FIT in your area
and assist you with the process.

We recommend you
CLIP MOUNTING
only use quality panels/
inverter solutions for
long lasting systems

7 | Beginners guide to solar | www.lgenergy.com.au

YOUR SOLAR SYSTEM SIZE MEASURING HOW YOUR
COMPONENTS PERFORM.
Your LG solar system is rated according to the number of Watts THE DIFFERENCE
it can produce per hour. This rating is rarely achieved in full during BETWEEN KW AND kWh
real life conditions as dust particles, clouds and other natural
issues will affect the quality of light that your PV panels receive.
kW stands for kilowatt or 1,000
Watts and is a measure of power
For example 16 x 330W solar panels will create a 5,280 kW solar
system. In regards to overall system output on an average day
with intermittent clouds this system will produce approximately
3-4 kW per hour in the best sun irradiation hours of the day. kWh stands for kilowatts per hour
The system will only achieve 5kW per hour on a very sunny day, and is a measure of energy
in the middle of the day and clear sky, for example after rain.
*In 2016 LG panels won the prestigious
Intersolar Award and in 2016, 2017
and 2018 the prestigious Top Brand Award.

LG Panels look fantastic on your roof.

A smart looking home is a more valuable asset.
Invest in LG panels for better long term outcomes. 25kWh – The average residential
household’s daily consumption

LG PANELS CONVENTIONAL PANELS

Electricity bills are usually measured in

units of kWh. Solar Panels are
measured in Watts. E.g. LG Neon 330W

A 1 kW electric pool
pump used for one
hour will consume
1 kWh of electricity

Twenty x 50W down

lights used for an
hour will consume
1kWh of electricity
(20 x 50 = 1,000)

8 | Beginners guide to solar | www.lgenergy.com.au

 INSTALLING PV
PANELS FOR YOUR
SOLAR SYSTEM
TILTING AND ORIENTATION
Solar modules can face anywhere from the East to the North and the West,
while still providing good output performance. SHADING

In Australia, a grid-connected solar system will generate the most solar The amount of electricity
electricity when the LG solar panels are facing north at a tilt angle of 15 to generated by your solar
30 degrees. But with the introduction of time of use metering by electricity system directly relates to the
providers in Australia, a north-west or fully western facing solar system may amount of sunlight that your
give a more positive financial outcome. PV panels receive. The more
your solar modules are covered
Time of use metering is when energy retailers charge more for their electricity in shade, the less electricity
(approximately 45 cents per kW/h or more) in peak usage periods, for your system will generate.
example weekdays from 2pm until 8pm. During these times Western facing
panels will produce a greater amount of solar electricity, therefore creating Even a single antenna or a
better savings. chimney shadow on your panels
can affect performance, while
Discuss with your LG Authorised Partner your electricity usage, so that your the overall effectiveness of your
usage pattern can be matched with your solar panels installation direction. solar system is dependent on
Of course the setup of your roof also plays a major role where the panels can where you live. In some areas
be installed. of Australia (for example, the
Blue Mountains near Sydney)
DAILY ROUTINE over 20% of homes have
Thinking about your daily routine and your electricity consumption will help reduced suitability for solar
you locate the best possible position for your solar panels. If lots of electricity systems due to extended tree
is used in the morning, an easterly roof will offer the best benefits. If lots of coverage close to the home.
electricity is used during the middle of the day, we would advise a north facing
Using micro-inverters or power
roof and if lots of electricity is used in the early and late afternoon a north-
optimisers on each panel, instead
west facing roof is more likely to offer the best outcome. With multi-string
of one large string inverter
inverters you can also put one group of solar panels (one string) on the east
(where multiple panels are
and one on the west to cover a wider time-span.
connected to one inverter) can
help with shadow issues. With
each individual panel managed to
achieve its maximum electricity
output individually, the losses
associated to shade can be
reduced by as much as 25%.

If you believe that you may

have a shadow issue, talk to
your LG Energy Partner and
check if power optimisers
or micro-inverters are a
potential solution for you.

9 | Beginners guide to solar | www.lgenergy.com.au

MOUNTING
If a suitable roof area is not available at your home, LG solar panels can be fitted to a ground-mounted
system in a sun-filled spot on your land.
However, you will need to allow for additional costs for a ground mounting system, including costs for
running the cable safely in the ground. These options can be discussed with your local LG solar dealer.

INSTALLING PANELS FOR GREAT PERFORMANCE

LG is confident that our panels will
give you years of reliable functionality.
As of March 2018 only 10 panels
have needed to be replaced from
over 550,000 panels installed across
Australia since 2011. Although the
cables, safety devices and mounting
systems are less influential to the
performance of your solar system,
the use of poor quality cables or
isolators can lead to premature system
failures. In cases where non-branded
plugs and cables were used, complete
system failures have occurred.
For a decade of low maintenance
to your solar system, it is strongly
suggested that you purchase high
quality solar panels, quality solar
inverters and ask for a quality
Electricity bills are usually
balance of system components in
measured in units of kWh.
all aspects of your solar system.
Solar Panels are measured in
Some cheap solar panels have failed Watts. E.g. LG Neon 320W
in the Australian and NZ climate in as
little as 24 months. Typical issues have
been water ingress, corrosion, hot-
spots, failed bypass diodes or junction Over 560 solar installation
box failures. These type of failures lead companies have gone into
to the write off of the panel. Often liquidation since 2011*.
the lengthy promised warranties If you select a LG Authorised
are hard to claim when dealers, Energy Partner you have an
installers or panel manufacturers installation company that has gone
have gone into liquidation or have thorough detailed vetting by LG.
stopped operating in Australia/NZ.

10 | Beginners guide to solar | www.lgenergy.com.au *Source: ASIC liquidated companies register

 HOW MANY PANELS DOES YOUR
SOLAR SYSTEM NEED?
An LG Authorised Energy Partner will visit your home for a site
inspection, checking the roof position, discussing your electricity
HOW LONG SOLAR
usage pattern, discussing monitor options and, where applicable, SYSTEMS LAST
conducting a shade analysis to ensure that the right quantity of
the most suitable panels are placed in the optimum position. The key components susceptible to
failure in your solar system are the
Buyers should insist that their installation company also undertake solar panels, the inverter and some
a physical site inspection. Many variables require consideration, with components like fuses and isolators.
many difficult to spot from satellite images or from aerial photos
High quality solar products overall tend to
of your home. An installer's willingness to visit your home gives
have longer life-cycles as they undertake
some indication as to the quality of service you will receive for your
more quality control steps, use higher
purchase. As a result, we advise that you buy your solar system from quality cells and solders, have stronger UV
a local company and not an internet-based solar sales agent. protection on backing sheets and ensure
the water sealing of panels withstands
Historically (when internet solar sales were rapidly increasing) consumers
decades of weather induced deterioration.
purchased solar systems without site inspections. Sometimes this resulted Very low cost panels with less UV
in their installer highlighting the need for special roof brackets or a total stabilised backing sheets, cheaper
switchboard upgrade before the solar system could be installed. These sealants and more fragile framing can
additions added unexpected costs and time delays to the installation. deteriorate faster and many have failed
in Australia in as little as 2-4 years.
Before making your purchase decision, check who your point
of contact is if you have questions after your installation. Cheap inverter solutions also have higher
Make sure that you ask for a comprehensive written warranty failure rates than quality solutions.
from the installation company for the cabling and installation Unfortunately sometimes lengthy
work, not just the panels, inverter and mounting frame. warranties on cheap products have been
unobtainable as both manufacturers
and installation company have avoided
liability by going into liquidation (e.g.
Sunnyroo or Aearosharp inverters).
In Australia over 560 installation
companies have liquidated their
business and likely escaped warranty
obligations since early 2011*.

The key warranty for solar panels is

the Manufacturer’s Warranty. High
quality panels cover transport of the
replacement panel, the replacement
panel and the labour to take the failed
panel down and replace it. Cheaper
panels often do not cover transport
and replacement labour. Make sure you
enquire what is covered in the warranty
and ask for the detailed warranty
document. Standard Manufacturers
Warranties are usually for 10 years. By
comparison, LG NeON 2 and LG NeON
R panels have a 25 year warranty.

11 | Beginners guide to solar | www.lgenergy.com.au *Source: ASIC liquidated companies register

 SOLAR PANEL
SIZES
FOODBANK, WESTERN SYDNEY, 250KW LG NeON® 2 SYSTEM
*This is a general guide ony and does not take your specific energy use requirements and practices into
consideration. Please contact your LG Energy Partner for more detailed guidance on your solar system size.
WHY PANEL EFFICIENCY MATTERS
A few years ago many buyers of
residential solar did not consider
the efficiency of their panels. If they
wanted a 5kW system they could
buy 20 panels with 250W or 23
less efficient 220W panels. Most
customers never imagined they would
Capacity of solar power system with in the future need more than 5kW of
20 panels (60 Cells per panel) solar and in many homes around 20
to 32 panels will fit on the roof. That
7.3
was the old solar thinking.
With the emergence of battery
kWp storage as a smart way to harvest
the light during the day and then
365W NeON R Panel to use this electricity at night,
panel efficiency has become a very
important consideration. Considering
6.7 that the future of electric cars is
coming fast, with Volkswagen for
example announcing many electric car
kWp models in the near future; you might
335W NeON 2 Panel want to expand your solar system in
the future to power your electric car.
5.4 Worldwide CO2 emission reduction
could be enormous if we are able to
utilise our roofs to generate more of
kWp the fuel for our cars. In short in the
270W Poly Standard Panel future one might want a 5kW
solar system for day use and 2kW
12 | Beginners guide to solar | www.lgenergy.com.au
SOLAR SYSTEM SIZE GUIDE
SMALL HOME
1-2 People
2-3kW System
Av. production per day: 12 kWh
MEDIUM HOME
2-3 People
3-4kW System
Av. production per day: 16 kWh
LARGE HOME
4+ People
5-8kW System
Av. production per day: 36 kWh
of solar for the batteries to use at
night. Charging the car would require
another 4-8kW of solar to power the
car(s). Overall suddenly there is the
need for a 10 -15kW system. With
270W panels this would mean one
needs to fit at least 40 panels. On the
other hand, with the highly efficient
365W LG panels one would need only
29 panels.
LG have now released a 360W and
365W NeON R in the 60 cell range
and a 405W panel in the 72 cell
range. This means if you can save 8
spots now, with a higher efficient
panel – you can have another 3.6kW
solar system for your batteries or
cars, which you would not be able to
fit otherwise.
So it is important today to buy
a system with future expansion
capability in mind, both for batteries
and future electric vehicles.
Buy now with the needs of the future
in mind. Choose high efficient panels
and keep spare roof space for future
expansion.
 INCENTIVES, REBATES
AND FINANCING
ARE THERE REBATES AVAILABLE FOR YOUR
SOLAR SYSTEM?
Rebates may be available for your solar system. Over the years these
rebates have changed and may continue to change in the future. talking to
your nearest LG Energy Partner will give you updated information about the
latest rebates applicable to you.

There is currently one key rebate offered for solar PV systems in Australia
called Small Scale Technology Certificates (STCs). As per April 2018, this
rebate offered around $3200 towards a 5kW system, but the rebate amount
can change from time to time. When you see advertised sales prices for
solar systems, these prices usually have subtracted the rebate from the full
price. The rebate will reduce every year in January, for the next few years.

WHAT ARE FEED IN TARIFFS?

Feed-in tariffs (FIT) are a defined payment for the electricity you generate
from your solar system that is sent back to the grid. Currently energy retailers
in most States pay FIT ranging from 9-12 cents. These FIT rates are based on
state guidelines and vary between electricity retailers. We recommend shopping
around between retailers to determine the best available FIT rate for you.

Some Energy Retailers sell solar systems and will tempt you with a high
FIT. Please check that the overall electricity charges in such contracts
are not higher than normal kWh charges, as your higher FIT income
may be more than offset in higher electricity fees and charges.

Previously around 2010, Australian solar system owners have benefited

from a range of generous “premium” FIT schemes. Unfortunately,
these offers are no longer available with new solar installations.

The value of a FIT is an important aspect to consider as it can influence

the economic outcome of owning a solar system and what the
ideal size of a system should be in your individual case. Good solar
installation companies as part of their site visit should offer a detailed
analysis of what they expect your self-consumption to export ratio
to be, and what economic outcome you will be able to achieve.

Naturally if you install batteries with your solar system the FIT is
less relevant.

PAYMENT PLANS
Consumers also have the option to finance a solar system. Often
homeowners redraw on their mortgage to finance the solar and battery LG PANELS ARE ALSO USED IN MANY
system. Your installer can advise you about other available finance options. COMMERICAL INSTALLATIONS IN AUSTRALIA.

13 | Beginners guide to solar | www.lgenergy.com.au

 DETAILS ON HOW TO CHOOSE
A SOLAR COMPANY
It is recommended to use a reputable installation company that checks your specific solar
system requirements. Please see the points below regarding the advantages of using a
company promoting high quality products.

A reputable solar retail company is more likely to fully
1
evaluate your requirements and explain in detail what
needs to be done in order to install your solar system.
2 A local diversified company is more likely to be around
in the future to service any warranty issues or system
upgrades. With some loud, marketing and price focused solar
companies longevity of the company can be an issue.
If your installer is selling you LG solar panels, then in future
3 panel location;
years LG is very likely to be able to have a local company
service your LG panels. If you choose an unknown brand, the
manufacturer may go out of business or the importer may
stop importing these panels into Australia. It is recommended
to buy branded solar panels from diversified manufacturers
like LG that have a sound track record in Australia.
4 A reputable solar company will be fully aware of current
electricity supply rules as well as provide you advice on the
best feed-in-tariff. As a result, well established businesses
will be more likely to give you the most up-to date advice.
If your local installer belongs to the Authorised LG
5
Energy Partner network, then he/she has to install the
solar power system to a high standard and act ethically
in their business dealings with you, the customer.
*Source: ASIC liquidated companies register
All systems installed in Australia have
to be signed off by an accredited
solar system designer/installer. The
following elements are considered
when designing a solar system: 
a. Your current electricity consumption
and future needs;
b. The available roof space and optimum
c. The orientation and pitch of the
roof(s); 
d. Impact of shading across all seasons
and time of day;
e. The structural soundness of the roof;
f. Sizing the strings of panels for
the correct voltage of the inverter
solution;
g. Ensuring the design meets building
codes and electrical standards;
h. Determining the most suitable
location for the inverter and the
way the cables are run;
i. Considering appropriate monitor
options and considering if batteries
are appropriate.

14 | Beginners guide to solar | www.lgenergy.com.au

 QUESTIONS TO ASK
BEFORE YOU BUY
Asking your solar installer a few essential questions may make a big difference to the service
and benefits you receive. Make sure you get the answers in writing.

1 What is the estimated monthly and annual 5 Who is responsible for connecting your solar PV
production in kWh of my system in its system to the electricity grid? Is it the installer or
installation position? another subcontractor? When will it happen?

2 What is the estimated solar electricity production in
the best and worst months? Also please check out
the LG output calculator on www.lgenergy.com.au
3 Who will service and maintain my solar system? 
Get an address and contact details in writing,
preferably of someone reasonably local.
6 Who is responsible for your meter change? 
Make sure this is clarified. Quality installation
companies usually offer to accommodate
the whole job.
7 Ask how the installer will credit your solar
rebate (STCs)?

4 Get clarity as to what are the responsibilities of 8 Get a detailed hand over manual.
each party? Including the installer, manufacturer
and consumer.

IMPORTANT
WHAT YOU SHOULD KNOW ABOUT
THE 25 YEAR OUTPUT “WARRANTY”
Over time solar panels will show degradation and produce each
year a little less electricity. In order to give purchasers some
guidance about the level of degradation, an Output Warranty is
offered by most manufacturers. This Output Warranty goes in
most cases for 25 years and guarantees that for conventional
panels an output of around 80% of initial production efficiency
is still maintained by the panel (LG NeON 2 offers 86%).

Unfortunately, this “Warranty” can easily cause confusion. Please

note an Output Warranty IS NOT a Manufacturer’s Warranty on the
actual panel. For example, if in year 13 your panel fails completely,
then the Output Warranty may not cover the faulty panel. A
panel has to be in working order to claim an Output Warranty.

In many sales promotions the 25 YEAR Warranty is highlighted

It is also important to get in
but when you read the details of an Output Warranty, you writing the various component
will have to pay for getting panels off the roof, shipped for
testing and then also pay for the return and reinstall.
warranties including installer
workmanship guarantee,
Often the compensation for a poor performing panel is less
than $100, when the customer had to spend many hundreds schedule of when deposits and
of dollars on install/uninstall and on the process to show the progress payments are due.
output of the panel is poor. Therefore this warranty only has
a low value. Be aware of glossy 25 Year Warranty stickers
– it is the 10, 12 or 25 year (LG is 25 years) Manufacturer’s
Warranty not the Output Warranty that counts.

15 | Beginners guide to solar | www.lgenergy.com.au

 ADDITIONAL TIPS TO AVOID
POOR QUALITY SOLAR
EQUIPMENT
Unfortunately, as in any industry, some unscrupulous operators can affect the reputation of
professional, positive and reliable suppliers. Please see the helpful hints below to give you a
positive solar experience.
1. Undertake some solar research via
our Frequently Asked Questions
(FAQs) on lgenergy.com.au  your home power needs may grow.
2. Do your research about brands and
prices. There are some very cheap
offers in the market, but these cheaper
deals can hide poor quality equipment
that are made to appear like quality
products. You are looking for a product
that lasts 25 years so that your financial
investment is repaid over and over. Find
out about the company offering the very
cheap deal. For internet research try
Whirlpool – the Green Tech section: http://
forums.whirlpool.net.au/forum/143.
3. Do not give into pressure selling and
deadlines. It’s one of the oldest sales tricks
in the book. If the sales person cannot
give you the time to make a considered
decision, then what are they fearful you
will discover about the deal if you spend
some time doing a bit of research? If the
company has just come into town for a
solar deal, they will be gone after the install
and you will be left to your own local
devices. Please buy from reputable solar
companies. In years to come you might
need their solar expertise and support.
4. How big is your roof and how big a
solar system can it fit? Try our roof size
calculator to work out how big your
solar system can be on your specific roof.
To check the calculator results contact
your local LG dealer. Remember to allow
some reserve space for when you install
a solar storage battery for night time
solar power use, and then again for more
battery storage capacity to charge up an
electric car in future years. Your quality
solar system is built to last 25+ years.
Go back 25 years to the days of ‘brick’
mobile phones, dot matrix printers
16 | Beginners guide to solar | www.lgenergy.com.au
and ghetto blasters to consider what
the next 25 years may herald and how
5. Solar systems vary in quality and size
and so does the price. Set yourself a
budget. As a rule of thumb each kW of
a quality solar system will cost in the range
of $1,400 to $1,700 for a residential
system up to 10 kW. You will find a system
for $800 to $1,000 per kW but you are
looking at a much lower grade systems
with less output productivity and shorter
working life. This may cost you more in
the future in repairs and replacements.
Use your rebate wisely. You are making a
25 years or longer investment, so please
consider quality and real warranty support
over everything else. And remember a
solar system with a good brand name and
performance at the time you sell your
home may increase your property value.
6. Panel Types & Certifications: We
recommend the high efficiency NeON
mono-crystalline solar panels, as this
is the technology used most often in
quality solar systems in the world today.
It is also the most tested technology, as
mono-crystalline panels have been mass
produced since the 1970s. They have a
black appearance and from our point of
view will aesthetically blend in more to
your roof and neighbourhood than the
blue multi-crystalline solar panel variety.
7. Solar systems attract government
rebates if they have been registered
with the Clean Energy Council. You
should check with the install companies
if the offered panels are registered
(most are nowadays). All LG panels
are registered and have completed
extensive fire resistance testing.
8. Manufacturer’s Warranty: Many
manufacturers will offer 10 years’
manufacturing warranty and an 80.2%
output efficiency warranty at 25 years
(LG offers 86%). For a normal consumer
it becomes difficult to separate the
“wheat from the chaff”. Companies like
LG offer full parts and labour warranty
and a replacement warranty. Finally
make sure that the manufacturer has
a local legal entity in Australia. Should
you have a dispute in years to come, a
company with no link and contact in
Australia is hard to communicate with
when it comes to consumer rights.
9. Choose a quality Inverter solution to go
with quality panels: An inverter is the heart
of your solar system. It will have a direct
impact on the efficiency of conversion
from solar power to usable electric power
of your system. The more efficient the
inverter solution, the better the energy
conversion process will be. The bigger and
more established the manufacturer, the
more likely warranty claims or required
repairs will be dealt with smoothly.
10. Quotes & Buying: Do not get
pressured by sales persons to sign a
deal then and there. Use reputable
and established local businesses
to install your solar system.
LG Electronics Australia
2 Wonderland Drive, Eastern Creek NSW 2766