Spa Operations

Professional
Spa Treatments
Manual

Body Scrub Sample

Professional Spa Treatments Manual – Body Scrub SAMPLE

Table of Contents

1 How to Use this Manual ............................................... 4

1.1 Copyright ............................................................. 4

1.2 File Management ................................................... 4
1.3 Adding your Brand Identity ..................................... 5
1.4 Customising the Manual Contents ............................ 5
1.5 Re-setting the Automated Numbering System ........... 6
1.6 Format Options ..................................................... 6
1.7 Legend for Process Maps ........................................ 6
1.8 Modifying the Treatments for Different Timings .......... 7

2 Process Maps ............................................................... 8

2.1 Spa Treatment Room Process Map ........................... 8

2.2 Spa Station Process Map......................................... 9

3 Water ........................................................................ 10

3.1 Foot Bath Ritual................................................... 10

3.2 Tub Soak ............................................................ 13
3.3 Hydrotherapy Bath .............................................. 15
3.4 Affusion Shower .................................................. 17
3.5 Herbal Steam ...................................................... 19
3.6 Hammam Treatment ............................................ 20

4 Massage..................................................................... 25

4.1 Standard Massage ............................................... 25

4.2 Pregnancy Massage.............................................. 32
4.3 Hot Stone Massage .............................................. 39
4.4 Herbal Compress Massage .................................... 47
4.5 Scalp Massage .................................................... 54
4.6 Foot Pressure Massage ......................................... 57

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Professional Spa Treatments Manual – Body Scrub SAMPLE

5 Body .......................................................................... 59

5.1 Dry Body Brush ................................................... 59

5.2 Body Scrub ......................................................... 63
5.3 Body Wrap.......................................................... 69
5.4 After Sun Treatment ............................................ 75
5.5 Back Cleanse ...................................................... 77

6 Face ........................................................................... 81

6.1 Standard Deep Cleanse Facial ............................... 81

6.2 Eye Treatment .................................................... 84
6.3 Eyebrow Shaping ................................................. 87
6.4 Eyebrow Tinting .................................................. 89
6.5 Eyelash Tinting .................................................... 92

7 Nails .......................................................................... 95

7.1 Spa Manicure ...................................................... 95

7.2 Spa Pedicure ....................................................... 98

8 Hair ......................................................................... 101

8.1 Scalp Treatment ................................................. 101

8.2 Asian Style Hair Conditioning Treatment ................ 103

9 Extras ...................................................................... 105

9.1 Full Leg Wax ...................................................... 105

9.2 Half Leg Wax ..................................................... 108
9.3 Bikini Wax ......................................................... 111
9.4 Underarm Wax ................................................... 115
9.5 Back Wax .......................................................... 118

10 Templates ................................................................ 121

10.1 Master Policy & Procedure Table Template.............. 121

10.2 Copy/Paste Policy & Procedure Table Template ....... 122

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Professional Spa Treatments Manual – Body Scrub SAMPLE

2 Process Maps
2.1 Spa Treatment Room Process Map

Spa Opening – Treatment Rooms

Spa Opening – Treatment Rooms Form

Client Profile Form

Receiving Clients – Treatment Room

Spa Treatment

Releasing Clients – Treatment Room

Post Treatment Preparation – Treatment Rooms

Post Treatment Preparation – Treatment Rooms Form

Spa Closing – Treatment Rooms

Spa Closing – Treatment Rooms Form

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Professional Spa Treatments Manual – Body Scrub SAMPLE

5.2 Body Scrub

Page Number: 1 Total Pages:
Version Number: 1.0 Date Issued:
Prepared by: Authorised by:
Responsibility: Spa Therapist Department: Treatments
Prerequisite: Receiving Clients - Treatment Room
Post requisite: Releasing Clients - Treatment Room / Station
Supporting item:
Notes:

Objective To perform the spa treatment in a professional manner and

provide the client with a satisfying spa experience.
Policy • Spa Therapists are to deliver all spa treatments in a
professional manner.
• Spa Therapists are to ensure clients are comfortable during
the treatment.
• Spa Therapists are to request help if they feel
uncomfortable.
• The Body Scrub Procedure must be followed.
Products List • Scrub product
• Body moisturiser
• 4 bath towels
• 3 hand towels
• 1 bath mat
• 1 linen sheet or disposable paper sheet
• 1 bowl for the scrub
• Eye pillow
• Head pillow
Notes Technique
• Stay at least 5 centimetres away from the client’s top inner
thigh as this is an extremely intimate and sensitive area.
• Do not repeatedly scrub over the same section of skin.
• If the client says the scrubbing is painful, add more water
to the scrub and apply it slower and more lightly.
Procedure Introduction
1. Assist the client to the bed.
2. Hold a bath towel up between you and the client to maintain
their modesty.
3. Say “please place your robe on the end of the bed and lie
face down.”
4. Once they are on the bed, cover them with the towel.
5. Take their robe and place it on the hook/chair.
6. Ask “is the temperature of the room comfortable?”
7. Continue or adjust accordingly.
8. Ask female clients “would you like your abdomen and/or
chest scrubbed today?” and note their answer.

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Professional Spa Treatments Manual – Body Scrub SAMPLE

9. Place a shower cap around their hair and ask if it is

comfortable, helping them to adjust it if not.

Back of Legs
10. Uncover the left leg.
11. Apply the scrub to the lower leg using full palm contact in
circular movements.
12. Ask “how is the pressure?” Continue or adjust accordingly.
13. Gently apply the scrub to the back of the knee using the
thumbs in small circular movements.
14. Apply the scrub to the upper leg using full palm contact in
circular movements. Note, always stay at least five
centimetres away for the top of the inner thigh.
15. Cover the left leg.
16. Uncover the right leg.
17. Repeat the same massage process on the right leg.
18. Cover the right leg.

Back and Arms

19. Uncover the back, moving the towel down to the buttocks.
20. Stand next to the client’s head.
21. Apply the scrub over the back in long effleurage sweeping
movements.
22. Massage the scrub in from the top of the back working from
the spine out towards the arms in circular movements, then
down the back and around the hips.
23. Apply the scrub to the left arm, from the hand to the
shoulder in small circular movements.
24. Apply the scrub to the right arm, from the hand to the
shoulder in small circular movements.
25. Cover the back and arms.

Turnover
26. Move the bolster pillow to the bottom of the bed.
27. Get the head pillow and eye pillow and place them at the
top of the bed near the client’s head.
28. Say “please turn over and lie on your back.”
29. Hold the towel up to maintain the client’s modesty.
30. Once they are settled, cover them with the towel.
31. Place the head pillow under their head.
32. Ask “is the temperature of the room comfortable?”
33. Continue or adjust accordingly.
34. Place the eye pillow gently over their eyes.
35. Place the bolster pillow under their right knee.

Front of Legs
36. Uncover the left leg.
37. Apply the scrub to the lower leg using full palm contact in
circular movements.
38. Gently apply the scrub to the knee using the thumbs in
small circular movements.
39. Apply the scrub to the upper leg using full palm contact in
circular movements. Note, always stay at least five
centimetres away for the top of the inner thigh.

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Professional Spa Treatments Manual – Body Scrub SAMPLE

40. Cover the left leg.

41. Uncover the right leg.
42. Repeat the same massage process on the right leg.
43. Cover the right leg.

Front of Arms
44. Uncover the left arm.
45. Apply the scrub to the left arm, from the hand to the
shoulder in small circular movements.
46. Gently apply the scrub over the left hand.
47. Cover the left arm.
48. Uncover the right arm.
49. Repeat the same process on the right arm.
50. Cover the right arm.

Abdomen (optional)
51. If the client wants their abdomen scrubbed, move the towel
down to their hips and cover the chest area with the hand
towel.
52. Apply the scrub around the abdomen in a clockwise
direction.
53. Cover the abdomen, arms and chest, removing the hand
towel.

Chest (optional)
54. If the client wants their chest scrubbed, move the towel to
expose the chest.
55. Stand at the head of the bed.
56. Apply the scrub to both sides of the chest area at the same
time in small circular movements, from the top of the
sternum, down around under the breasts, out towards
armpits and back to the sternum.
57. Cover the chest.

Décolletage
58. Uncover the décolletage and shoulders.
59. Gently apply the scrub from the centre of the décolletage
towards the shoulders in small circular movements.
60. Cover the décolletage, leaving just the shoulders exposed.

Shoulders and Neck

61. Apply the scrub to the left shoulder in small circular
movements.
62. Apply the scrub to the right shoulder in small circular
movements.
63. Gently turn the client’s head to the right and apply the
scrub up the left side of the neck to the base of the skull in
small circular movements.
64. Gently turn the client’s head to the left and apply the scrub
up the right side of the neck to the base of the skull in small
circular movements.
65. Cover the shoulders.

Shower

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Professional Spa Treatments Manual – Body Scrub SAMPLE

66. Place your hand on the client’s right shoulder and say “I will
go to prepare the shower. Please rest for a couple of
minutes”.
67. Turn on the water and wait until the temperature is
appropriate.
68. Wet a hand towel.
69. Turn off the water.
70. Wring out the excess water from the hand towel.
71. Return to the client and wipe the scrub off the bottom of
their feet with the damp hand towel.
72. Remove the eye pillow.
73. Assist the client up to a sitting position on the bed.
74. Say “wrap the towel around you to go to the shower.”
75. Assist them off the bed and guide them to the shower
slowly so they do not slip.
76. When you reach the shower, say “please wait a moment
and I’ll just check the temperature.”
77. Turn the water on and check the temperature again.
78. When the temperature is appropriate, say “it’s ready now.
Step in and I can take your towel?”
79. Take their towel.
80. Assist them to close the door.

Clean the Room

81. Dispose of the dirty towels and foil.
82. Remove the scrub bowl.
83. Clean the product spills off the floor.
84. Prepare the bed with fresh linen.

Return to the Bed

85. When the client is ready, assist them to the bed.
86. Hold a dry bath towel up between you and the client to
maintain their modesty.
87. Say “please place your wet towel on the end of the bed and
lie face down.”
88. Once they are on the bed, cover them with the towel.
89. Remove their wet towel.
90. Ask “is the temperature of the room comfortable?”
91. Continue or adjust accordingly.

Moisturiser – Back of Legs

92. Uncover the left leg.
93. Apply the moisturiser in long stokes from the foot to the top
of the leg (x3). Note, always stay at least five centimetres
away for the top of the inner thigh.
94. From the foot, massage the leg in circular movements to
the top of the leg.
95. Cover the left leg.
96. Uncover the right leg.
97. Repeat the same massage process on the right leg.
98. Cover the right leg.

Moisturiser – Back
99. Uncover the back, moving the towel down to the buttocks.

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Professional Spa Treatments Manual – Body Scrub SAMPLE

100. Stand next to the client’s head.

101. Effleurage the moisturiser down the centre of the back each
side of the spine to the buttocks, then up the outside of
back and around the shoulders (x3).
102. On the left side, massage down the next to the spine,
around the hips and buttocks, then continue up the sides of
the torso to the shoulders (x3).
103. On the right side, massage down the next to the spine,
around the hips and buttocks, then continue up the sides of
the torso to the shoulders (x3).
104. Effleurage down the centre of the back each side of the
spine, up the outside of back and around the shoulders
(x3).
105. Cover the back and arms.

Turnover
106. Get the head pillow and eye pillow and place them at the
top of the bed near the client’s head.
107. Say “please turn over and lie on your back.”
108. Hold the towel up to maintain the client’s modesty.
109. Cover them with the towel once they are settled.
110. Place the head pillow under their head.
111. Place the eye pillow gently over their eyes.

Moisturiser – Front of Legs

112. Uncover the left leg.
113. Apply the moisturiser in long stokes from the foot to the top
of the leg (x3). Note, always stay at least five centimetres
away for the top of the inner thigh.
114. From the foot, massage the leg in circular movements to
the top of the leg.
115. Cover the left leg.
116. Uncover the right leg.
117. Repeat the same massage process on the right leg.
118. Cover the right leg.

Front of Arms
119. Uncover the left arm.
120. Effleurage the moisturiser up the left arm, from the hand to
the shoulder in a long flowing movement (x3).
121. Massage around the arm in circular movements from the
forearm to the elbow, then the elbow to the shoulder.
122. Massage the hand.
123. Effleurage up the arm, from the hand to the shoulder in a
long flowing movement.
124. Repeat the same massage process on the right arm.
125. Cover the right arm.

Abdomen (optional)
126. If the client had their abdomen scrubbed, move the towel
down to their hips and cover the chest area with the hand
towel.
127. Effleurage the moisturiser around the abdomen in a
clockwise direction (x3).

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Professional Spa Treatments Manual – Body Scrub SAMPLE

128. Cover the abdomen, arms and chest, removing the hand
towel.

Chest (optional)
129. If the client had their chest scrubbed, move the towel to
expose the chest.
130. Stand at the head of the bed.
131. Effleurage the moisturiser to both sides of the chest area at
the same time, from the top of the sternum, down around
under the breasts, out towards armpits and back to the
sternum (x3).
132. Cover the chest.

Décolletage, Shoulders and Neck

133. Uncover the décolletage and shoulders.
134. Effleurage the moisturiser from the centre of the
décolletage, towards and around the shoulders, the back to
the centre (x3).
135. Massage from the centre of the décolletage towards the
shoulders in small circular movements.
136. Effleurage the moisturiser from the shoulders up the sides
of the neck to the base of the skull, then back to the
shoulders (x3).
137. Gently turn the client’s head to the right and massage up
the left side of the neck to the base of the skull in small
circular movements.
138. Gently turn the client’s head to the left and massage up the
right side of the neck to the base of the skull in small
circular movements.
139. Effleurage the moisturiser from the centre of the
décolletage, towards and around the shoulders, the back to
the centre (x3).
140. Cover the décolletage and shoulders.

Finish
141. Place your hand on the client’s right shoulder and say “the
treatment is finished. Please rest for a couple of minutes”.
142. Get their robe and slippers.
143. After two minutes, say “how are you feeling?” If the client is
fine, say “let me help you to sit up”. If the client is not fine,
ask why are they not feeling well and assist them
accordingly.
144. Assist the client up to a sitting position on the bed.
145. Hold the robe up between you and the client to maintain
their modesty and assist them to put it on.
146. Assist them to put their slippers on.
147. Assist them off the bed.

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About Intelligent Spas’ Professional Spa Treatments Manual

The Top 5 Key Spa Results From “Highly Consistent” Treatment Procedures are:
1. Reduce training costs
2. Faster time to market for spas in pre-opening phase
3. Easier treatment delivery for multi-skilled therapists
4. Increase client loyalty
5. Higher employee retention

Fast-track training for new spas and new employees or ensure service standards
are continuously maintained in established spas, by implementing great quality
and highly consistent treatment delivery protocols.

Intelligent Spas' Professional Spa Treatments Manual is specifically designed with

"highly consistent" procedures and scripts to make it easy for therapists to
remember and deliver quality spa treatments, resulting is satisfying spa
experiences which generates increased client loyalty and produces better
consumer ratings and reviews.

31 detailed spa treatment procedures are

included in the manual, covering the following
topics:
- Water
- Massage
- Body
- Face
- Nails
- Hair
- Extras including waxing

Supporting verbal scripts, product lists and

process maps are also included to help guide
training and implementation.
The editable file is provided so you may
customise the contents to your own specific
requirements. Download the manual
immediately and begin to perform great
treatments today.

The additional activities highlighted in the Process Maps are available in our Spa
Operating Procedures and Policies Manual, which may be purchased separately,
or save over 10% by purchasing a related package:
- Spa Operations and Treatments Manuals Package
- Salon/Boutique Spa Operations and Treatments Manuals Package

Both a secure PDF file and an editable Microsoft Word file are provided for your
convenience and easy customisation.

Download immediately at www.IntelligentSpas.com

Other Publications Available:

Intelligent Spas' comprehensive SOP Manual

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literally your virtual consultant, detailing
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reference and customise to your own specific
requirements. Download the manual
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Vital topics include:

1. Human Resources Management
2. Employee Handbook
3. Housekeeping and Spa Presentation
4. Client Interaction and Service Standards

The detailed policies and procedures assist

spa businesses raise service standards,
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maintain spa ambience, implement employee training and reduce costs
associated with waste and inefficient processes.

This package includes three Spa Sessions

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1. Business Success
2. Team Performance
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Engage, motivate and retain your

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