Sie sind auf Seite 1von 56

1

Panasonic KXMC6020 Trouble Error Codes List

Code Display Description


Call • Polygon motor error.
01
service 1 Polygon motor inside the LSU does not rotate.
Call • Laser beam error. Replace LSU unit.
02
service 2 Synchronous signal out of the LSU cannot be detected.
• Fuser unit cannot heat up. Replace fuser unit.
Call
03 Temperature of the fuser does not rise up to or exceed a constant
service 3
temperature.
• Fuser fan motor error. Replace fan motor.
Call
04 Fuser FAN does not rotate or the rotation of the Fuser FAN cannot be
service 4
detected normally.
• Print motor error. (only for DC motor)
Call
05 The main DC motor does not rotate properly or the rotation detection
service 5
signal (LD signal) is not detected during motor rotation.
• Charge unit error (An error occurred in the Charge unit including High
Call voltage unit. (Also the Charger went wrong.))
06
service 6 Indicates that abnormal charge voltage is output from the high voltage
unit.
• ZERO CROSS error.
Call
07 PSU does not output ZERO CROSS signal, ZERO CROSS signal is
service 7
detected
Call • PSU fan motor error.
11 service The PSU FAN does not rotate or the rotation of the PSU FAN cannot
11 be detected normally.
Call
• Color motor error.
12 service
Color motor’s rotation detection signal (LD) does not become Low.
12
Call • FTR (The First Transfer Roller) position error.
13 service Appears when the accumulator unit (AU) did not return to the home
13 position within a specified time.
• Solenoid driver error.
Appears when the coil of solenoid or the electromagnetic clutch gets
Call layer short. Target solenoids are as follows: Registration and Paper
14 service pickup solenoid, regist clutch solenoid, path switching solenoid for
14 ADU, Black Drum driving solenoid, and accumulator
junction/disjunction cam solenoid. CALL SERVICE 14 appears if any
of them should get layer short.
15 Call • Pick up roller home position error.
2

service Appears when the standard pickup roller does not return to the home
15 position within a specified time.
• Fuse error of color drum cartridge.
Call Appears when something is wrong with the virgin sensor in the Color
16 service drum cartridge. Specifically Call SERVICE 16 appears when the
16 resistance fuse, which is used as a virgin sensor, is not blown out
within a specified time.
• Fuse error of monochrome drum cartridge.
Call
The First use sensor problem. Especially "CALL SERVICE 17" is
17 service
appeared when the fuse which is installed in the Drum Unit PCB is not
17
blown out within a specific time.
• Watch dog error of motor or heate.
Call Iindicates the watch dog time out error of the DC motor. This call
18 service service appears when periodic resistance monitoring of the firmware
18 for resistances on IC600 is not conducted during the main motor or
color motor driving.
• Monochrome drum driving solenoid error.
Appears when one of following phenomena occurs. • In case that the
Call
pulse is not input from the encoder for Monochrome drum rotation
19 service
detector when controlling the rotation of the Monochrome drum. • In
19
case that the pulse is input from the encoder for Monochrome drum
rotation detector when controlling the Monochrome drum to stop.
• Toner LED error.
Call Toner empty detect sensor problem. Especially "CALL SERVICE 20"
20 service appears when following problems occur. 1. Photo diode is broken by
20 open mode. 2. Connection problem between Main PCB and photo
diode PCB. 3. 5V is not supplied to photo diode.

ode Description Causes


1. Engine PCB connector is disconnected. 2. Engine PCB is
E1- Polygon Motor
defective. 3. Laser Unit is defective. 4. LVPS connectors is
22 Synchronization
disconnected. 5. LVPS is defective. 6. SC PCB is defective.
1. Toner Cartridge is incorrectly installed. 2. Out of Toner. 3.
TONER IS
Low Toner Sensor is disconnected. 4. Low Toner Sensor is
E13 RUNNING LOW or
defective. 5. Engine PCB connector is disconnected. 6.
OUT OF TONER
Engine PCB is defective.
1. Drive Mechanism is defective. 2. Main Motor connector is
E3- disconnected. 3. Main Motor is defective. 4. Engine PCB
Main Motor Rotation
20 connector is disconnected. 5. Engine PCB is defective. 6.
LVPS is defective.
3

1. Fuser Thermistor is dirty. 2. Thermistor position is


incorrect. 3. Fuser temperature is low. 4. Thermistor is
E4- Fuser Warm-up defective. 5. Fuser Lamp connector is disconnected. 6.
01 Temperature Fuser Thermostat is defective. 7. Fuser Lamp is defective.
8. Engine PCB connector is disconnected. 9. Engine PCB is
defective.
Exhaust Fan Motor 1. Exhaust Fan connector is disconnected. 2. Exhaust Fan
E4-
Rotation (Fuser Unit is defective. 3. LVPS connector is disconnected. 4. LVPS is
10
Side) defective. 5. Engine PCB is defective.
Printer Engine
E5- 1. SC/Engine PCB connector is disconnected. 2. SC/Engine
Communication
11 PCB is defective.
Abnormal
E5- Main CPU/SDR 1. SC/SDR PCB connector is disconnected. 2. SC/SDR
12 Interface Error PCB is defective.
E5- Scanner Line 1. SC/SDR PCB connector is disconnected. 2. SC/SDR
19 Synchronization PCB is defective.
E5- Sort Memory 1. Sort Memory defective. 2. SC PCB connector is
40 Abnormal disconnected. 3. SC PCB defective.
E7- Hardware Key 1. Incorrect Hardware Key is installed. 2. Hardware Key is
90 Abnormal defective.
1. Front Cover is open. 2. Front Cover Sensor is
CLOSE FRONT disconnected. 3. Front Cover Sensor is defective. 4. LVPS
U01
COVER connector is disconnected. 5. LVPS is defective. 6. Engine
PCB is defective.
1. Toner Cartridge is incorrectly installed. 2. Low Toner. 3.
TONER IS
Toner Sensor is disconnected. 4. Toner Sensor is defective.
U13 RUNNING LOW or
5. Engine PCB connector is disconnected. 6. Engine PCB is
OUT OF TONER
defective.
U16 NO CARTRIDGE 1. No Toner Cartridge.
1. ADF Cover is open. 2. ADF is not installed correctly. 3.
CLOSE ADF ADF Cover Sensor is disconnected. 4. ADF Cover Sensor
U20
COVER is defective. 5. LVPS connector is disconnected. 6. LVPS is
defective.
REPLACE
U90 Backup Battery is wearing out.
BATTERY

Code Display Description


Carriage
- • There is something wrong with the carriage sensor.
error
4

• The inside of the unit is extremely cold and cannot be operated. Use
Low the unit in a warmer area. While the unit cannot be operated, the
-
temp. received documents are temporarily stored into the memory, and will
be printed out automatically when the unit warms up.
Modem
- • There is something wrong with the unit’s modem.
error
Call • Polygon motor error.
01
service 1 Polygon motor inside the LSU does not rotate.
Call • Laser beam error. Replace LSU unit.
02
service 2 Synchronous signal out of the LSU cannot be detected.
• Fuser unit cannot heat up. Replace fuser unit.
Call
03 Temperature of the fuser does not rise up to or exceed a constant
service 3
temperature.
• Fuser fan motor error. Replace fan motor.
Call
04 Fuser FAN does not rotate or the rotation of the Fuser FAN cannot be
service 4
detected normally.
• Print motor error. (only for DC motor)
Call The main DC motor does not rotate properly or the rotation detection
05
service 5 signal (LD signal) is not
detected during motor rotation.
• Charge unit error (An error occurred in the Charge unit including
Call High voltage unit. (Also the Charger went wrong.))
06
service 6 Indicates that abnormal charge voltage is output from the high voltage
unit.

Code Display Description


Call • Polygon motor error.
01
service 1 Polygon motor inside the LSU does not rotate.
Call • Laser beam error. Replace LSU unit.
02
service 2 Synchronous signal out of the LSU cannot be detected.
• Fuser unit cannot heat up. Replace fuser unit.
Call
03 Temperature of the fuser does not rise up to or exceed a constant
service 3
temperature.
• Fuser fan motor error. Replace fan motor.
Call
04 Fuser FAN does not rotate or the rotation of the Fuser FAN cannot be
service 4
detected normally.
• Print motor error. (only for DC motor)
Call
05 The main DC motor does not rotate properly or the rotation detection
service 5
signal (LD signal) is not
5

detected during motor rotation.


• Charge unit error (An error occurred in the Charge unit including
Call High voltage unit. (Also the Charger went wrong.))
06
service 6 Indicates that abnormal charge voltage is output from the high voltage
unit.
• ZERO CROSS error.
Call
07 PSU does not output ZERO CROSS signal, ZERO CROSS signal is
service 7
detected
Call • PSU fan motor error.
11 service The PSU FAN does not rotate or the rotation of the PSU FAN cannot
11 be detected normally.
• Fuse error of monochrome drum cartridge.
Call
The First use sensor problem. Especially "CALL SERVICE 17" is
17 service
appeared when the fuse which is installed in the Drum Unit PCB is not
17
blown out within a specific time.
• Toner LED error.
Call Toner empty detect sensor problem. Especially "CALL SERVICE 20"
20 service appears when following problems occur. 1. Photo diode is broken by
20 open mode. 2. Connection problem between Main PCB and photo
diode PCB. 3. 5V is not supplied to photo diode.

Brother FAX4100 Trouble Error Codes List

Code Description
71 Polygon motor does not synchronize with the reference clock.
72 Cannot detect Beam Detect signal.
73 No toner cartridge loaded.
74 Toner empty.
75 In-casing temperature error.
76 Heater harness disconnected or broken.
77 Heater thermistor short circuit
78 Heater thermistor harness disconnected or broken.
79 In-casing temperature sensor harness disconnected or broken.
7A Main motor does not synchronize with the reference clock.
7B ASIC error on the main PCB.
7C Engine PCB error.
6

80 Paper size setting error.


82 Paper feeding error.
Paper jam. The registration sensor, 2nd registration sensor, and/or manual
83
insertion sensor remains ON.
84 Paper jam. The paper ejection sensor remains ON.
85 No paper cassette loaded.
86 No 2nd paper cassette loaded.
Paper jam. Even after the registration sensor has gone OFF, the paper ejection
88
sensor still stays OFF.

Code Description
Cannot detect ink cartridges.
The ink has run out or the ink cartridge is not set into place. 26: Black ink 27:
26, 27,
Yellow ink 28: Cyan ink 29: Magenta ink
28, 29
Ink cartridge PCB defective
Main PCB defective
Head/carriage unit travel error
- Any obstacles on the travel path of the head/carriage unit Carriage PCB
3X broken Head/carriage unit broken CR encoder strip stained or scratched
Carriage motor broken Main PCB defective Power supply PCB defective
Maintenance unit defective
The casing internal temperature thermistor has detected abnormal temperature
40
in the machine.
The head drive voltage has dropped from the high to low level in an abnormally
41 short period.
Piezoelectric (PZT) ceramic actuator defective (Cracks or rare short)
The head drive voltage has not dropped from the high to low level within the
42 specified period.
Piezoelectric (PZT) ceramic actuator defective
The head thermistor has been opened or shorted abnormally.
43 Head flat cables broken Head flat cables and carriage-head flat cable not
connected correctly Carriage PCB defective Main PCB defective
The temperature of the print head driver has risen abnormally. The head driver
chip temperature sensor in the COF detect abnormally high temperature.
44 Head property parameters incorrect in the EEPROM Head/carriage unit broken
Head flat cables and carriage-head flat cable not connected correctly Head flat
cables broken Carriage-head flat cable broken Main PCB defective
46 The number of performed purge sequences has reached the limit.
7

Purge counter overflown


The number of flushing count has reached the limit.
Flushing counter overflown
Weak connection of the head flat cables.
48
Head flat cables or carriage-head flat cable broken or not connected
The head drive voltage has not risen to the specified level.
49 Head flat cables and carriage-head flat cable not connected correctly Main
PCB defective Power supply PCB defective
The head drive voltage has dropped from the high to low level in an abnormally
4F short period.
Piezoelectric (PZT) ceramic actuator defective (Cracks or rare short)
The purge cam switch does not come ON or OFF even after the purge cam has
been driven by the specified number of pulses.
50, 51 Switching arm assembly not engaged correctly Ink cartridge/purge switch
harness not connected correctly Purge cam switch broken Gear(s) on the
maintenance unit broken Paper feed motor broken Main PCB defective.
The purge cam switch does not come ON at each detection point.
Switching arm assembly not engaged correctly Gear(s) on the maintenance
52
unit broken Abnormal load applied to the purge cam Paper feed motor broken
Main PCB defective
The tube pump rotates abnormally.
Foreign materials in the machine Clutch gear broken PF encoder disk being in
contact with the upper cover and deformed PF encoder PCB defective Main
54, 55
drain tube bent Purge cam gear broken Abnormal load applied to the purge
cam Planetary arm assembly broken Main PCB defective Power supply PCB
defective Paper feed motor defective PF roller gear L broken
After a purging operation, the head/carriage unit will not return to the home
position (capping position).
Head cap unit, head wiper or other parts on the maintenance unit interfering
57
with the head/carriage unit CR encoder strip stained Any obstacles on the
travel path of the head/carriage unit Carriage motor defective Head/carriage
unit defective Main PCB defective Power supply PCB defective
The purge cam stops abnormally when it is in operation.
Purge cam gear broken Abnormal load applied to the purge cam PF encoder
disk being in contact with the upper cover and deformed PF roller gear L
5A
broken Switching arm assembly broken Foreign materials in the machine
Clutch gear broken PF sensor PCB defective Main PCB defective Power
supply PCB defective Paper feed motor defective
The pump stops abnormally during air ventilation.
Purge cam gear broken Abnormal load applied to the purge cam PF encoder
5B
disk being in contact with the upper cover and deformed PF roller gear L
broken Switching arm assembly broken Foreign materials in the machine
8

Clutch gear broken PF sensor PCB defective Main PCB defective Power
supply PCB defective Paper feed motor defective
The pump stops abnormally during purging operation.
Purge cam gear broken Abnormal load applied to the purge cam PF encoder
disk being in contact with the upper cover and deformed PF roller gear L
5C
broken Switching arm assembly broken Foreign materials in the machine
Clutch gear broken PF sensor PCB defective Main PCB defective Power
supply PCB defective Paper feed motor defective
Current protection for the driver IC activated when the purge cam was being
5D
driven.

Code Description
82 Recording paper feeding error.
Although recording paper has been fed by 150 mm after the start of recording,
82xx
the paper-edge sensor is still OFF.
Although recording paper has been fed by 360 mm after the start of recording,
8303
the paper-edge sensor is still ON.
Although the trailing edge of recording paper has passed out of the platen and
8406
further fed for 100 mm, the paper ejection sensor is still ON.
Within 10 mm of paper feeding from when the paper ejection sensor went OFF,
8407
the sensor has come ON again.
87 Fails to complete the sequence of recording operation.
Before the paper-edge sensor goes OFF (after the paper ejection sensor came
8808
ON), the paper ejection sensor has gone OFF.
8809 Before the start of paper feeding, the paper-edge sensor is already ON.
Although recording paper has been fed by 50 mm after the start of recording, the
880A
paper ejection sensor is still OFF.
When the power is turned on or the recording paper cover ASSY is opened and
880B
closed, either of the paper-edge sensor or paper ejection sensor is ON.
8A Wrong or weak contact of the recording head connectors.
8B Recording head overheat.
A1 Recording paper cover opened.
A2 Document too long to scan.
A3 Document not detected by the document rear sensor.
A301 Even if a document is set, the document front sensor is OFF.
A302 Although a document has passed through the document front sensor, the
9

document rear sensor is still OFF.


When the document ejection operation has started, the document front sensor
A303
remains OFF.
When the document ejection operation has started, the document rear sensor
A304
remains OFF.

Brother FAX8000P Trouble Error Codes List

Code Description
71 Laser scanner motor does not lock.
72 Cannot detect Beam Detect signal.
73 No toner cartridge loaded.
74 Toner empty.
75 In-house temperature error.
76 Fixing heater harness disconnected or broken.
77 Heater thermister short circuit.
78 Heater thermister harness disconnected or broken.
79 Toner thermister disconnected or broken.
80 Paper size setting error.
82 Paper feeding error.
83 Paper jam. The registration sensor remains ON.
84 Paper jam. The paper ejection sensor remains ON.
85 No paper cassette loaded.
86 No 2nd paper cassette loaded.
Paper jam. Even after the registration sensor has gone OFF, the paper ejection
88
sensor still stays OFF.
8B Overheating error.
A1 Top cover opened.
A2 Document too long to scan.

Code Description
A3 Document not detected by the document rear sensor.
10

A4 50% or more faulty of white level data.


A7 One-line feeding time-out error.
A8 One-line scanning time-out error.
A9 Abnormal scanning reference voltage.
AC Less than 50% faulty of white level data.
B1 CODEC LSI error.
B7 A/D converter reference voltage error (at High level).
B8 Amplifier gain error.
B9 Light emission intensity error of the LED array.
Scanning error: The left-hand black reference line which is marked on the
BA
document pressure bar for scanning width setting is not detected.
Scanning error: The right-hand black reference line which is marked on the
BB
document pressure bar for scanning width setting is not detected.
BC Scanning error: Reduction miss
BD Scanning error: Enlargement miss
D1 The MODEM setup bit sticks to High.
D2 CTS stays OFF or ON if the MODEM RTS is turned ON or OFF, respectively.
D3 Bit B1A of the MODEM stays OFF.
D4 Bit RX of the MODEM stays OFF.
D5 The MODEM fails to complete the command transmission sequence.

Code Description
D6 No MODEM interrupt for 60 seconds.
E1 Microprocessor (MPU) error on the control panel PCB.
E4 Out of recording paper.
E5 Recording paper set error.
E6 Write error in EEPROM.
E8 Data scanning error during transmission.
EA Document removed at phase B.
F3 Voice message recording or playing-back not started.
F4 Peripheral CNG detection adjustment error.
F5 EOL not found in page memory transmission mode.
11

F6 PC interface error.
FF Interface error of page memory command.

Brother FAX4750e Trouble Error Codes List

Code Description
71 Polygon motor does not synchronize with the reference clock.
72 Cannot detect Beam Detect signal.
73 No toner cartridge loaded.
74 Toner empty.
75 In-casing temperature error.
76 Heater harness disconnected or broken.
77 Heater thermistor short circuit
78 Heater thermistor harness disconnected or broken.
79 In-casing temperature sensor harness disconnected or broken.
7A Main motor does not synchronize with the reference clock.
7B ASIC error on the main PCB.
7C Engine PCB error.
80 Paper size setting error.
82 Paper feeding error.
Paper jam. The registration sensor, 2nd registration sensor, and/or manual
83
insertion sensor remains ON.
84 Paper jam. The paper ejection sensor remains ON.
85 No paper cassette loaded.
86 No 2nd paper cassette loaded.
Paper jam. Even after the registration sensor has gone OFF, the paper ejection
88
sensor still stays OFF

Code Description
A1 Front cover opened.
A2 Document too long to scan.
A3 Document not detected by the document rear sensor.
12

A4 50% or more faulty of white level data.


A7 One-line feeding timeout error.
A8 One-line scanning timeout error.
A9 Abnormal scanning reference voltage.
AC Less than 50% faulty of white level data.
The CCD HP sensor sticks to OFF, indicating that the CCD unit has not returned
AE
to the home position.
The CCD HP sensor sticks to ON, indicating that the CCD unit has stayed in the
AF
home position.
B1 Dark level offset data error.
B2 Gain control data error.
B3 Scan area left edge detection error.
B4 Scan area right edge detection error.
B7 A/D converter reference voltage error (at High level).
B8 A/D converter reference voltage error (at Low level).
BA Magnification error for substantial white level data.
BB Substantial white level data error in black & white mode.
BC Substantial white level data error in photo mode.

Code Description
BD Black level data error.
BE Detection error of black mark.
BF Detection error of ADF scanning position.
D5 The MODEM fails to complete the command transmission sequence.
E4 Out of recording paper.
E6 Write error in EEPROM.
E8 Data scanning error during transmission.
EA Document removed in phase B.
F5 EOL not found in page memory transmission mode.
F6 PC interface error.
13

Brother FAX1840C Trouble Error Codes List

Code Description
Cannot detect ink cartridges.
The ink has run out or the ink cartridge is not set into place. 26: Black ink 27:
26, 27,
Yellow ink 28: Cyan ink 29: Magenta ink
28, 29
Ink cartridge PCB defective
Main PCB defective
Head/carriage unit travel error
- Any obstacles on the travel path of the head/carriage unit Carriage PCB
3X broken Head/carriage unit broken CR encoder strip stained or scratched
Carriage motor broken Main PCB defective Power supply PCB defective
Maintenance unit defective
The casing internal temperature thermistor has detected abnormal temperature
40
in the machine.
The head drive voltage has dropped from the high to low level in an abnormally
41 short period.
Piezoelectric (PZT) ceramic actuator defective (Cracks or rare short)
The head drive voltage has not dropped from the high to low level within the
42 specified period.
Piezoelectric (PZT) ceramic actuator defective
The head thermistor has been opened or shorted abnormally.
43 Head flat cables broken Head flat cables and carriage-head flat cable not
connected correctly Carriage PCB defective Main PCB defective
The temperature of the print head driver has risen abnormally. The head driver
chip temperature sensor in the COF detect abnormally high temperature.
44 Head property parameters incorrect in the EEPROM Head/carriage unit broken
Head flat cables and carriage-head flat cable not connected correctly Head flat
cables broken Carriage-head flat cable broken Main PCB defective
The number of performed purge sequences has reached the limit.
Purge counter overflown
46
The number of flushing count has reached the limit.
Flushing counter overflown
Weak connection of the head flat cables.
48
Head flat cables or carriage-head flat cable broken or not connected
The head drive voltage has not risen to the specified level.
49 Head flat cables and carriage-head flat cable not connected correctly Main
PCB defective Power supply PCB defective
The head drive voltage has dropped from the high to low level in an abnormally
4F short period.
Piezoelectric (PZT) ceramic actuator defective (Cracks or rare short)
14

The purge cam switch does not come ON or OFF even after the purge cam has
been driven by the specified number of pulses.
50, 51 Switching arm assembly not engaged correctly Ink cartridge/purge switch
harness not connected correctly Purge cam switch broken Gear(s) on the
maintenance unit broken Paper feed motor broken Main PCB defective.
The purge cam switch does not come ON at each detection point.
Switching arm assembly not engaged correctly Gear(s) on the maintenance
52
unit broken Abnormal load applied to the purge cam Paper feed motor broken
Main PCB defective
The tube pump rotates abnormally.
Foreign materials in the machine Clutch gear broken PF encoder disk being in
contact with the upper cover and deformed PF encoder PCB defective Main
54, 55
drain tube bent Purge cam gear broken Abnormal load applied to the purge
cam Planetary arm assembly broken Main PCB defective Power supply PCB
defective Paper feed motor defective PF roller gear L broken
After a purging operation, the head/carriage unit will not return to the home
position (capping position).
Head cap unit, head wiper or other parts on the maintenance unit interfering
57
with the head/carriage unit CR encoder strip stained Any obstacles on the
travel path of the head/carriage unit Carriage motor defective Head/carriage
unit defective Main PCB defective Power supply PCB defective
The purge cam stops abnormally when it is in operation.
Purge cam gear broken Abnormal load applied to the purge cam PF encoder
disk being in contact with the upper cover and deformed PF roller gear L
5A
broken Switching arm assembly broken Foreign materials in the machine
Clutch gear broken PF sensor PCB defective Main PCB defective Power
supply PCB defective Paper feed motor defective
The pump stops abnormally during air ventilation.
Purge cam gear broken Abnormal load applied to the purge cam PF encoder
disk being in contact with the upper cover and deformed PF roller gear L
5B
broken Switching arm assembly broken Foreign materials in the machine
Clutch gear broken PF sensor PCB defective Main PCB defective Power
supply PCB defective Paper feed motor defective
The pump stops abnormally during purging operation.
Purge cam gear broken Abnormal load applied to the purge cam PF encoder
disk being in contact with the upper cover and deformed PF roller gear L
5C
broken Switching arm assembly broken Foreign materials in the machine
Clutch gear broken PF sensor PCB defective Main PCB defective Power
supply PCB defective Paper feed motor defective
Current protection for the driver IC activated when the purge cam was being
5D
driven.
15

Code Description
Current protection for the driver IC activated when the pump was in operation.
5E The driving current has exceeded the limit due to an abnormal load applied to
the maintenance unit.
Paper width sensor (media sensor) error.
60, 61,
Platen is dirty Paper width sensor broken Head flat cables or carriage-head flat
62
cable broken Main PCB defective
Any of the ink dot counters has counted up to the specified number of dots,
7D meaning the end of the head service life. (Not used.)
The service life of the head/carriage unit has been expired.
No head parameters stored in the EEPROM. (This code may appear only in the
maintenance mode.)
7E
No head property data has been entered
Main PCB defective
7F Print engine error.
At the start of FAX message printing, the controller detects that paper is smaller
than A4 size in width.
80
Paper smaller than the specified size loaded in the paper tray Platen stained
Paper width sensor broken Paper width sensor not adjusted Main PCB defective
Recording paper jam. (The paper width sensor keeps detecting paper even after
completion of paper ejection.)
81
Foreign materials in the paper path The paper ejection roller does not rotate
correctly Paper width sensor broken Main PCB defective
Recording paper jam in paper pull-in operation (The paper width sensor fails to
detect the leading edge of paper.)
82 Foreign materials in the paper path. Paper not loaded correctly in the paper tray
Head flat cable connection failure Paper width sensor defective Main PCB
defective
Recording paper jam. (The registration sensor detects paper abnormally early in
paper feeding operation.)
83 Paper is not correctly set in the paper tray Separation pad damaged
Registration sensor actuator unhooked Main PCB defective PF encoder sensor
defective
Recording paper jam. (The registration sensor stays ON after completion of
paper ejection operation.)
84 The paper ejection roller does not rotate correctly Foreign materials in the paper
path.Registration sensor actuator caught on the surrounding parts Registration
sensor broken Main PCB defective
87 The paper feed motor has not stopped at the correct position.
88 Recording paper jam. (Even after paper pulling-in operation, the registration
16

sensor is still OFF.)


Recording paper not loaded correctly Objects, such as bits of paper or chips,
are in the paper tray Registration sensor broken Separation pad damaged
Paper pull-in roller holder defective Purge lever at the right end of the paper
feed roller shaft not slid smoothly Any one of the gears at the both side of the
paper feed roller shaft are damaged Paper feed motor broken Main PCB
defective.
The paper feed motor does not rotate.
Abnormal load applied to the paper feed roller PF-related gear(s) broken PF
8A
encoder disk stained or scratched PF encoder sensor defective Paper feed
motor defective Main PCB defective
The paper feed motor stops suddenly.
Abnormal load applied to the paper feed roller PF-related gear(s) broken PF
8B
encoder disk stained or scratched PF encoder sensor defective Paper feed
motor defective Main PCB defective
Current protection for the driver IC activated in paper feeding operation.
8C The driving current has exceeded the limit due to an abnormal load applied to
the PF-related gears and rollers.
The paper feed motor rotates in the reverse direction.
PF encoder disk stained or scratched PF encoder disk dislocated PF encoder
8D
sensor defective Abnormal load applied to the paper feed roller Paper feed
motor broken Main PCB defective
8E Max. speed error in the paper feed motor. (Not used.)
The paper feed motor is being driven and cannot be stopped.
8F
Software malfunction
Scanner cover (scanner unit) opened.
A1 Scanner open sensor broken Scanner open sensor actuator unhooked Control
panel PCB defective

ode Description
Document length exceeding the scan limitation. During scanning, 90 cm or longer
of a document is detected. During document feeding or ejecting, 400 cm or longer
A2 of a document is detected.
Document jam Document rear sensor actuator caught on the surrounding parts
Document rear sensor broken
The document rear sensor does not come ON during document pull-in operation.
A3 Document jam Document rear sensor actuator caught on the surrounding parts
Document rear sensor broken
A4 50% or more faulty of white level data. (Not used.)
17

A5 FAX scanning failure (1st time)


A6 FAX scanning failure (retry)
Mismatch between the CIS type and ROM data
A7
Scanner cover containing the improper CIS type installed at repair
A8 Color parameter matching error. (Used for monitoring bugs at the factory.)
AC Less than 50% faulty of white level data. (Not used.)
CIS positioning error
AF CIS flat cable broken or not connected CIS motor harness not connected properly
CIS motor defective Drive unit defective CIS defective Main PCB defective
B1 Dark level offset data level error for scanning. (Not used.)
B2 Gain control data level error for scanning. (Not used.)
B3 Scan area left edge detection error. (Not used.)
B4 Scan area right edge detection error. (Not used.)
Horizontal scanning edge reduction detection error in scanning area setting (Not
B5
used.)
Horizontal scanning edge enlargement detection error in scanning area setting
B6
(Not used.)
B7 A/D converter reference voltage error (at High level). (Not used.)
B8 A/D converter reference voltage error (at Low level). (Not used.)
Light emission intensity error of the LED array (Exceeding the upper limit).
B9
CIS defective Main PCB defective
White level data error.
BB
CIS defective Main PCB defective

Code Description
Black level data error.
BD
CIS defective Main PCB defective
Scan starting edge detection error.
BE CIS defective CIS flat cable broken or not connected Main PCB defective White
film stained in the scanner unit.
D0 ... Modem error.
DF Main PCB defective
Wired LAN MAC address not registered.
E2, E3
MAC address not registered correctly
E4 Out of recording paper. (Not used.)
18

Write error in EEPROM.


E6
Main PCB defective
Data scanning error during transmission.
E8
CIS defective Main PCB defective
Document removed at phase B
EA Document front sensor actuator caught on the surrounding parts Document
front sensor defective Main PCB defective
Playback IC error.
EE
Main PCB defective
Internal software error.
F3, F5
Main PCB defective
PC interface error.
F6
Main PCB defective
Memory card connection failure.
F7
Memory card not inserted into the card slot properly
Battery harness connection failure. (Only in the “Maintenance Mode”)
F8
Battery harness not inserted correctly.
Memory management error.
FF
Main PCB defective

Brother FAX1570MC Trouble Error Codes List

Code Description
82 Recording paper feeding error.
Although recording paper has been fed by 150 mm after the start of recording,
82xx
the paper-edge sensor is still OFF.
Although recording paper has been fed by 360 mm after the start of recording,
8303
the paper-edge sensor is still ON.
Although the trailing edge of recording paper has passed out of the platen and
8406
further fed for 100 mm, the paper ejection sensor is still ON.
Within 10 mm of paper feeding from when the paper ejection sensor went OFF,
8407
the sensor has come ON again.
87 Fails to complete the sequence of recording operation.
Before the paper-edge sensor goes OFF (after the paper ejection sensor came
8808
ON), the paper ejection sensor has gone OFF.
8809 Before the start of paper feeding, the paper-edge sensor is already ON.
880A Although recording paper has been fed by 50 mm after the start of recording, the
19

paper ejection sensor is still OFF.


When the power is turned on or the recording paper cover ASSY is opened and
880B
closed, either of the paper-edge sensor or paper ejection sensor is ON.
8A Wrong or weak contact of the recording head connectors.
8B Recording head overheat.
A1 Recording paper cover opened.
A2 Document too long to scan.
A3 Document not detected by the document rear sensor.
A301 Even if a document is set, the document front sensor is OFF.
Although a document has passed through the document front sensor, the
A302
document rear sensor is still OFF.
When the document ejection operation has started, the document front sensor
A303
remains OFF.
When the document ejection operation has started, the document rear sensor
A304
remains OFF.

Code Description
Although the CIS scanner area setting operation has been completed (Function
A305
code 55 in the maintenance mode), the document front sensor remains OFF.
Although the CIS scanner area setting operation has been completed (Function
A306
code 55 in the maintenance mode), the document rear sensor remains OFF.
A4 50% or more faulty of white level data
A5 Faulty operation of DMA0 during scanning.
A6 Faulty operation of DMA1 during scanning.
A7 One-line feeding time-out error.
A8 One-line scanning time-out error.
A9 Abnormal scanning reference voltage.
AB Document feed-in amount measuring error.
AC Less than 50% faulty of white level data.
B1 CODEC LSI error.
B9 Light emission intensity error of the LED array.
Scanning error: The left-hand black reference line which is marked on the
BA
document pressure bar for scanning width setting is not detected.
20

Scanning error: The right-hand black reference line which is marked on the
BB
document pressure bar for scanning width setting is not detected.
BC Scanning error: Reduction miss
BD Scanning error: Enlargement miss
BE Abnormal clamp BWM value
D1 The MODEM setup bit sticks to High.
D2 CTS stays OFF or ON if the MODEM RTS is turned ON or OFF, respectively.

Code Description
D3 Bit B1A of the MODEM stays OFF.
D4 Bit RX of the MODEM stays OFF.
D5 The MODEM fails to complete the command transmission sequence.
D6 No MODEM interrupt for 60 seconds.
E1 Microprocessor (MPU) error on the control panel PCB.
E4 Out of recording paper.
E5 Recording paper set error.
E6 Write error in E2PROM.
E8 Data scanning error during transmission.
EA Document removed at phase B.
F3 Voice message recording or playing-back not started.
F5 EOL not found in page memory transmission mode.
FF Interface error of page memory command.
21

If you Brother laser printer, fax machine or all-in-one printer has stopped working then it
will probably be displaying an error message. These error messages are there to help
you troubleshoot your Brother machines fault and can help us assist you in resolving the
problem. All Brother printers, fax machines and all-in-ones’ error messages are shown
on their LCD display and show the word ‘error’, ‘error code’ or ‘machine error’ followed
by an action (for example ‘Replace Laser Unit’) or an alphanumeric code. The
alphanumeric code is used by looking up the relevant description in the user manual.
We’ve put together what we think are the most common Brother error codes with an
explanation of what they mean and what to do. We hope that you find it helpful, but if
you’re still stuck then use our price finder to discover the cost to repair your machine. -
See more at: http://www.brotherprinterrepairs.co.uk/common-
errors/#sthash.Vcx1O6cb.dpuf

Error: E50

Error Code:

Malfunction of fuser unit: The fuser unit is the part in the machine that gets hot to bond
the print onto the paper. The printer has detected that there is a problem with the
temperature, too hot or not heating up enough.

Explanation:

Switch the machine off for 5 minutes and then back on again. Leave the machine for 10
minutes and it may recover. If fault persists, the fuser unit will need replacing.

What to do:

Error: E51

Error Code:

Malfunction of laser unit: The laser unit is the part of the printer that writes the
information on the drum surface. The error code means that the laser beam is not being
detected.

Explanation:

Switch the printer off and back on again. If error persists then the laser safety flap may
be defective or the laser unit may need replacing.
22

What to do:

Error: E52

Error Code:

Malfunction of laser motor: The laser unit is the part of the printer that writes the
information onto the drum surface. Within the laser unit is a spinning mirror and the
motor that drives it is faulty.

Explanation:

Switch the printer off and back on again. If error persists then the laser unit will need
replacing.

What to do:

Error: E54

Error Code:

Malfunction of main motor: The main motor drives the main gear train, which in turn
drives all the printing functions, and the printer has detected a problem with this.

Explanation:

Switch the printer off and back on again. If the error persists try turning on the printer
without the toner unit in it and see if the motor now turns. If it does then replace the
toner unit but if error persists the main motor will need replacing.

What to do:

Error: E60

Error Code:

Malfunction of fan: The printer has four cooling fans and a fault has been detected in
one of them.
23

Explanation:

Switch the printer off and back on again. If error persists you will need an engineer to
determine which fan is faulty and replace it.

What to do:

Error: Replace PF Kit

Error Code:

This means that the paper pick-up rollers and separation pads have reached the end of
their expected life cycle

Explanation:

When the paper feed kit needs replacing the printer may start to experience paper jams.
You will need an engineer to replace these.

What to do:

Error: Replace Fuser Unit

Error Code:

This means that the fuser unit has reached the end of its expected life cycle.

Explanation:

When the fuser unit becomes worn it can cause poor quality print and paper jams. You
will need an engineer to replace the fuser unit.

What to do:

Error: Replace Laser Unit

Error Code:

This means that the laser unit has reached the end of its expected life cycle.
24

Explanation:

When the laser unit becomes worn it can cause a deterioration in the print quality. You
will need an engineer to replace the laser unit.

What to do:

Error: Clean Drum Unit

Error Code:

This means that the printer has detected dust or loose toner around the drum unit.

Explanation:

Remove toner unit and clean off any dost or toner from the unit. There is a blue tab at
the front of the drum unit. Slide this from side to side making sure to return it to its' home
position and reinsert it into the machine. If message persists, replace drum unit.

What to do:

Error Code: 20, 21, 22, 23

Error Code:

Laser Diode Failure: The laser diodes write the information to be printed onto the drum
surfaces and one of them has failed.

Explanation:

Switch the machine off and back on again. If the error code persists the laser unit will
need replacing.

What to do:

Error Code: 31

Error Code:
25

Density sensor failure: The print density is checked by a sensor looking at samples of
toner placed on the belt.

Explanation:

Switch machine off and back on again. If the error persists you will need an engineer to
determine if the sensor or belt is faulty.

What to do:

Error Code: 32

Error Code:

Density sensor shutter failure.

Explanation:

The density sensor has a protective shutter to keep dust and loose toner off it. This can
become defective and an engineer will be required to correct this.

What to do:

Error Code: 50

Error Code:

Replace Drum Unit: The drum unit has printed the amount of pages specified for its life
cycle.

Explanation:

The drum unit needs replacing and the drum life counter resetting.

What to do:

Error Code: 51

Error Code:
26

Replace MP tray feed kit: the feed roller and retard pad for the manual feed tray have
reached the end of their life cycle.

Explanation:

You may have experienced some paper feed problems from the mp tray. This is
because the feed roller kit needs replacing and the counter needs resetting.

What to do:

Error Code: 52

Error Code:

Replace Tray 1 Feed Kit: The feed roller and retard pad for the main paper tray has
reached the end of their life cycle

Explanation:

Worn rollers can cause feed problems and paper jams. the tray 1 paper feed kit needs
replacing and the counter resetting.

What to do:

Error Code: 54

Error Code:

replace fuser unit: The fuser unit has reached the end of it's life cycle.

Explanation:

Worn fuser units can cause poor quality print paper jams. The fuser unit needs
replacing and the counter resetting.

What to do:

Error Code: 55

Error Code:
27

Replace laser unit: The laser unit has reached the end of it's life cycle.

Explanation:

Worn laser units can cause poor quality print. The laser unit needs replacing and the
counter resetting.

What to do:

Error Code: 57

Error Code:

Paper Jam in the Duplex Unit: The paper has jammed while double sided printing.

Explanation:

Check for paper in the duplex unit and remove. If problem persists, the rollers in the
duplex unit may need replacing or the duplex switch solenoid may be faulty.

What to do:

Error Code: 5E

Error Code:

Replace the belt unit: The transfer belt has reached the end of it's life cycle.

Explanation:

Worn transfer belts can cause poor quality print and paper jams. The belt should be
replaced end the counter reset.

What to do:

Error Code: 68, 69, 6A, 6B, 6C, 6D, 6E, 6F

Error Code:
28

Fuser Unit Failure: These codes all apply to the fuser unit. Too hot, not hot enough, not
heating up at all.

Explanation:

Switch the printer off and back on again. If the error still persists, the fuser unit will need
replacing.

What to do:

Error Code: 7D

Error Code:

Dirt on the Drum Unit: The printer is detecting that there is dust in the drum area of the
machine.

Explanation:

Follow the drum area cleaning section in the user guide. If the error remains then you
will need an engineer to do more in-depth cleaning.

What to do:

Error Code: CF

Error Code:

Waste Toner Box Full: While printing the machine generates a quantity of waste toner.
This is collected in a container which is now full.

Explanation:

Follow the waste toner box replacement section in the user guide. If it is still indicating
that the new box is full, the waste toner sensor may be faulty.

- See more at: http://www.brotherprinterrepairs.co.uk/common-


errors/#sthash.Vcx1O6cb.dpuf
29

Just Printers
Multi-Functional Printers
Fax Machines
Machine Error: 71

Error Code:

Polygon mirror error: The polygon mirror is part of the laser unit. It spins at high speed
driven by its' own motor. This motor may be faulty.

Explanation:

Switch the machine off / on. If fault does not clear, the laser unit will need replacing

What to do:

Machine Error: 72

Error Code:

Beam detect error: The laser unit produces a beam to write the information onto the
drum surface. The machine cannot detect this beam

Explanation:

Switch the fax machine off and back on again. If fault persists you will need a new laser
unit.

What to do:

Machine Error: 76

Error Code:

Heater harness error: This error refers to the fuser unit. This is the part of the machine
that uses high temperature to bond the print onto the page. The machine is detecting an
electrical problem with the fuser.

Explanation:
30

Switch the fax machine off and back on again. If fault persists you will need a new fuser
unit.

What to do:

Machine Error: 78

Error Code:

Heater thermistor error: The heater thermistor controls the temperature of the fuser unit
and the machine is detecting a problem with this.

Explanation:

Switch the fax machine off and back on again. If problem persists you will need a new
fuser unit.

What to do:

Machine Error: 7A

Error Code:

Main motor error: The main motor drives all the main components of the printer section
of the Fax machine. A problem has been with the timing of the main motor drive.

Explanation:

Switch the fax machine off and back on again. If problem persists the main motor may
need replacing.

What to do:

Machine Error: 7D

Error Code:

Drum unit error: The Fax machine prints using a drum unit. The drum unit is supplied
with a high voltage and a leakage is being detected.
31

Explanation:

Replace drum unit. If error persists the printer unit will need cleaning out and the
contacts checked.

What to do:

Machine Error: 82

Error Code:

Paper feed error: The Fax machine is not picking the paper up from the paper tray.

Explanation:

Check the quality of the paper and reseat it in the paper tray. If error persists the pick-up
rollers or solenoid may need replacing.

What to do:

Machine Error: 84

Error Code:

Paper jam error: The Fax machine has detected paper jammed in the paper path.

Explanation:

Remove the drum unit and look for paper in the paper path. Remove any jammed paper
carefully so as not to tear it. If error persists, an engineer will be required to locate the
cause.

What to do:

Machine Error: A2

Error Code:

Sending document error: The Fax machine has detected a problem with a document
you are trying to send.The document appears to be too long to be scanned.
32

Explanation:

Check the send paper path for debris and remove anything that may be stopping the
document from travelling smoothly. If error persists the document feed rollers or
separation pad may need replacing.

What to do:

Machine Error: A3

Error Code:

Sending document detect error: A document has been placed on the Fax machine to be
sent but the machine has not recognised that it is there.

Explanation:

Reseat the document on the feeder and see if it is now recognised. If it is not then the
paper sensor may be faulty.

What to do:

Machine Error: A9

Error Code:

Scanning error: This is a problem with the unit that reads the out-going information

Explanation:

Switch the fax machine off and back on again. If error persists the scanner unit will need
replacing.

What to do:

Machine Error: D5

Error Code:
33

Communication error: The Fax machine is detecting an error while trying to send or
receive a document.

Explanation:

Check that the machine is connected to a telephone line and that the line is live. If error
persists the modem in the fax machine may have gone faulty.

What to do:

Machine Error: 85

Error Code:

Ink Ribbon Error: The machine is detecting a problem with the ribbon used to print
documents.

Explanation:

Check ribbon is seated correctly and that it is not torn. If error persists then an engineer
will be required to check the sensors.

What to do:

Machine Error: 8A

Error Code:

Printhead Error: The machine has detected a problem with the thermal head that is
used to print the information on the recording paper.

Explanation:

Check the printhead to see if anything is stuck to it. If nothing is found the printhead
may need replacing.

What to do:

Machine Error: 8B
34

Error Code:

Printhead Error: The machine has detected that the thermal printhead is overheating.

Explanation:

Switch the machine off and back on again. If the error persists the printhead will need
replacing.

What to do:

Machine Error: A2

Error Code:

Document Feed Error: The machine has detected a problem when transmitting a
document. It is saying that the document is too long to be scanned.

Explanation:

Check the document is not too long and that it is not skidding or being blocked. If error
persists, then the document feed rollers may need replacing

What to do:

Machine Error: A7

Error Code:

Document Feed Error: The machine has detected a problem when transmitting a
document. It is saying that the time taken to scan the document is excessive.

Explanation:

Check to see if the document is skidding in the document feed path, or if there is
anything blocking the path. If the error persists, then the document feed rollers may
need replacing.

What to do:
35

Machine Error: B9

Error Code:

Scanner Error: The scanner unit reads the information on the outgoing document and a
problem with its light intensity has been detected.

Explanation:

Switch the machine off and back on again. If the error persists the scanner unit will need
replacing.

What to do:

Machine Error: 8203

Error Code:

Recording Paper Jam: The recording paper sensors are detecting paper in the paper
path which has most likely caused a jam.

Explanation:

Check the paper path and gently remove any trapped paper. If error still occurs, you will
need an engineer to check the parts of the machine not accessible.

What to do:

Machine Error: 8303

Error Code:

Recording Paper Jam: The recording paper sensors are detecting paper in the paper
path.

Explanation:

Check the paper path and gently remove any trapped paper. If error persists, then the
paper sensors may be faulty.
36

What to do:

Machine Error: 8809

Error Code:

Recording Paper Jam: The paper sensor has detected paper in the path before stating
the paper feed.

Explanation:

Check the paper path and gently remove any trapped paper. If nothing is found in the
paper path, then you will need an engineer to check the sensors.

What to do:

Machine Error: 880B

Error Code:

Recording Paper Jam: The paper registration sensor has sensed paper in the path
when the power is on of the control panel assembly has been open/closed.

Explanation:

Check the paper path and gently remove any trapped paper. If nothing is found in the
paper path, then the paper sensors may be faulty.

What to do:

Machine Error: 30, 31, 32, 33, 34, 35, 36, 37, 38

Error Code:

Carriage Unit Travel Errors: The machine is detecting an error with the movement of the
printhead.

Explanation:
37

Check for obstructions in the printhead area. If nothing is found, an engineer will be
needed to determine the cause.

What to do:

Machine Error: 41

Error Code:

Printhead Error: The machine has detected a problem with the functioning of the
printhead.

Explanation:

An engineer will be required to replace the faulty printhead.

What to do:

Machine Error: 46

Error Code:

Waste Ink Error: The machine produces a quantity of waste ink while printing and
cleaning. This is collected in a waste ink tank and this has become full.

Explanation:

An engineer will be required to replace the waste ink box and reset the waste ink
counter.

What to do:

Machine Error: 50, 51, 52

Error Code:

Purge Unit Error: The purge unit is used to clean and prime the printhead. The machine
has detected a problem with this unit.

Explanation:
38

An engineer will be required to replace the faulty purge unit.

What to do:

Machine Error: 82

Error Code:

Paper Feed Error: The machine has detected an error when trying to feed the recording
paper.

Explanation:

Remove paper tray and reseat paper. Also look for debris in paper feed path. If error
persists, then the paper pick-up rollers may need replacing or the paper path need
cleaning.

What to do:

Machine Error: 83

Error Code:

Paper Jam Error: The machine has retried to pull in the paper but failed.

Explanation:

Remove paper tray and look for jammed paper in path. Open the body of the printer and
check for jammed paper. If nothing is found you will need an engineer to check the
paper sensors.

What to do:

Machine Error: 84

Error Code:

Paper Jam Error: The paper width indicator or registration has detected a paper jam.

Explanation:
39

Remove paper tray and look for paper in path. Check for paper in the body of the
printer. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: 88

Error Code:

Paper Jam Error: The machine has detected a paper jam in its feed path.

Explanation:

Look for paper in the paper path. Open the body of the printer and check for jammed
paper. If nothing is found you will need an engineer to check the paper sensors.

What to do:

Machine Error: A2

Error Code:

Document Jam: The machine has detected a problem with a page being sent via the
document feeder, possibly taking too long to scan.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check
feed path and remove any foreign materials. If error persists then the rollers and
separation pad may need changing.

What to do:

Machine Error: A3

Error Code:

Document Jam: The machine has detected a problem with a page being sent via the
document feeder.
40

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check
feeder path for obstructions and remove any foreign materials. If error persists then the
rollers and separation pad may need changing.

What to do:

Machine Error: A5

Error Code:

Scanner Error: The scanner is the device that reads the outgoing documents and the
machine is detecting a problem with this.

Explanation:

Switch the machine off and back on again. If the error persists then the scanner unit
may need replacing.

What to do:

Machine Error: DF

Error Code:

Modem Error: The modem is the device used to communicate with other fax machines.
An error has been detected while trying to send / receive a fax.

Explanation:

Switch the machine off and back on again. If the error persists then an engineer will be
required to determine the cause if it.

What to do:

Machine Error: 26, 27, 28, 29

Error Code:
41

Ink Cartridge Detection Error: The machine cannot detect one of the ink cartridges.

Explanation:

Replace the ink cartridges. If the error persists, the ink loader unit may need attention.

- See more at: http://www.brotherprinterrepairs.co.uk/common-


errors/#sthash.Vcx1O6cb.dpuf

Error: 57

Error Code:

Duplex Error: An error has been detected while printing a double sided document.

Explanation:

Check for debris or torn paper in the duplex unit. If nothing is found, the duplex unit may
need servicing.

What to do:

Error: 59

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the printer
toner onto the paper and the printer is detecting a problem with the temperature.

Explanation:

Switch the machine off / on. If error persists then the fuser will need replacing.

What to do:

Error: 60

Error Code:
42

Eject Tray Error: The eject tray has a sensor to tell it when the tray is full of printed
documents.

Explanation:

Remove paper from exit tray. If error persists, the eject sensor may need replacing.

What to do:

Error: 68

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print
onto the page and the machine is detecting a temperature problem.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser unit will
need replacing.

What to do:

Error: 69

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print
onto the page and a problem with the temperature is being detected.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser assembly
will need replacing.

What to do:

Error: 6E

Error Code:
43

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print
onto the page and the machine is detecting heat problems.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser will need
replacing.

What to do:

Error: 71

Error Code:

Laser Error: The laser unit is the part of the machine that writes the information onto the
drum surface and the machine is detecting a problem with it. This relates to the scanner
motor.

Explanation:

Switch the machine off and back on again. If the problem persists then the laser will
need replacing.

What to do:

Error: 72

Error Code:

Laser Error: The laser unit is the part of the machine that writes the information onto the
drum surface and is cannot detect the Beam Detect signal.

Explanation:

Switch the machine off and back on again. If the error persists then the laser will need
replacing.

What to do:
44

Error: 74

Error Code:

Toner Error: The machine is detecting that it is out of toner.

Explanation:

Replace the toner unit. If error persists then the toner sensor may be faulty.

What to do:

Error: 76

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and bonds the print
onto the page and the printer is detecting a problem with the temperature.

Explanation:

Switch the machine off and back on again. If the error persists then the fuser will need
replacing.

What to do:

Error: 78

Error Code:

Fuser error: The fuser unit is the part of the machine that gets hot and fixes the print
onto the page and the machine is detecting a problem with the temperature.

Explanation:

Switch the machine off and back on again. If the error persists, then the fuser unit will
need replacing.

What to do:
45

Error: 83

Error Code:

Paper Feed Error: The paper sensors have detected a paper jam inside the machine.

Explanation:

Check paper path for debris or torn paper and carefully remove anything found. If
nothing is found, then there may be a problem with the paper sensors.

What to do:

Error: 84

Error Code:

Paper Feed Error: A paper jam has been detect in the body of the machine.

Explanation:

Check the paper path is clear of obstructions. If nothing is found, then there may be a
problem with the paper sensors.

What to do:

Error: 88

Error Code:

Paper Feed Error: The machine is detecting a paper jam in the recording paper path.

Explanation:

Check paper path for debris or torn paper. If nothing is found, then there may be a
problem with the paper sensors.

What to do:

Error Code test: 20, 21, 22, 23


46

Error Code:

Laser Diode Failure: The laser diodes write the information to be printed onto the
surface of the drums. One of these has become faulty.

Explanation:

Switch the machine off and back on again. If the error code persists, the laser unit will
need replacing

What to do:

Error Code: 31

Error Code:

Density Sensor Failure: The print density is checked by a sensor looking at samples of
toner on the belt. The sensor is detecting a problem.

Explanation:

Switch the machine off and back on again. If the error persists, you will need an
engineer to determine whether the sensor or the belt is faulty.

What to do:

Error Code: 32

Error Code:

Density Sensor Shutter Failure: The density sensor has a protective cover that is
operated by a solenoid. This has become defective.

Explanation:

Switch the machine off and back on again. If the error persists, you will need an
engineer to correct this.

What to do:
47

Error Code: 50

Error Code:

Replace Drum Unit: The drum unit has printed the specified number of pages for its life
cycle.

Explanation:

Worn drum units effect the print quality. The drum unit needs replacing and the life
counter resetting.

What to do:

Error Code: 51

Error Code:

Replace MP Tray feed kit: The feed roller and retard pad for the manual feed tray have
reach the end of their specified life cycle.

Explanation:

Worn rollers can cause paper feed problems and jams.The MP tray roller kit will need
replacing and the life counter resetting.

What to do:

Error Code: 52

Error Code:

Replace Tray 1 Feed Kit: The feed rollers and retard pad for the main paper tray have
reached the end of their specified life cycle.

Explanation:

Worn rollers can cause paper feed problems and jams. The feed roller kit will need
replacing and the life counter resetting.
48

What to do:

Error Code: 54

Error Code:

Replace Fuser Unit: The fuser unit has reached the end of its specified life cycle.

Explanation:

Worn fuser units can cause poor quality print and paper jams. The fuser unit needs
replacing and the life counter resetting.

What to do:

Error Code: 55

Error Code:

Replace Laser Unit: The laser unit has reached the end of its specified life cycle.

Explanation:

Worn laser units can cause poor quality print and the printer to fail. The laser unit needs
replacing and the life counter resetting.

What to do:

Error Code: 57

Error Code:

Paper Jam in Duplex: A paper jam has occurred in the unit that turns the page for
double sided printing.

Explanation:

Check for paper in the duplex unit and carefully remove any paper. If the problem
persists the duplex unit will need servicing.
49

What to do:

Error Code: 5E

Error Code:

Replace the Belt Unit: The transfer belt has reached the end of its specified life cycle.

Explanation:

Worn or torn transfer belts can cause poor quality print and paper jams. The belt needs
replacing and the life counter resetting.

What to do:

Error Code: 68, 69, 6A, 6B, 6C, 6D, 6E, 6F

Error Code:

Fuser Unit Failure: These codes all apply to the fuser unit. Too hot, not hot enough or
not heating up at all.

Explanation:

Switch the printer off and back on again. If the error persists, the fuser unit will need
changing.

What to do:

Error Code: 7D

Error Code:

Dirt on Drum Unit: The printer is detecting contamination in the drum unit area.

Explanation:

Follow the drum area cleaning section in the user guide. If the error persists an engineer
will be required to do more in-depth cleaning.
50

What to do:

Error Code: CF

Error Code:

Waste Toner Box Full: While printing the printer creates a quantity of waste toner. This
waste toner is collected in a waste toner unit which is now full.

Explanation:

Follow the waste toner box replacement section in the user guide. If error persists, then
the waste toner sensor may be faulty.

What to do:

Error Code: A2

Error Code:

Sending Document is too long: When sending a fax, the document sensors have
detected that the outgoing fax is too long.

Explanation:

Check that the document is not skidding in the reader section of the machine. If it is
then the feed rollers and separation pad will need changing.

What to do:

Error Code: A3

Error Code:

Sending Document Jam: When sending a fax, the machine has detected a jam in the
document feeder area.

Explanation:
51

Check for debris in the document feeder area. If nothing is found, the feed rollers or
document sensors may be defective.

What to do:

Error Code: A5

Error Code:

Scanning Error: When a fax is being sent the machine detects an error with the
scanning unit.

Explanation:

Switch the machine off and back on again. If the error persists, then the scanner unit will
need replacing.

What to do:

Error Code: B9

Error Code:

Scanning Light Error: When a document is being scanned the machine detects a
problem with the scanner unit light.

Explanation:

Switch the machine off and back on again. If the scan lamp does not come on, then the
scanner unit will need replacing

What to do:

Machine Error: 30, 31, 32, 33, 34, 35, 36, 37, 38

Error Code:

Carriage Unit Travel Errors: The machine is detecting an error with the movement of the
printhead.
52

Explanation:

Check for obstuctions in the printhead area. If nothing is found, an engineer will be
needed to determine the cause.

What to do:

Machine Error: 41

Error Code:

Printhead Error: The machine has detected a problem with the functioning of the
printhead.

Explanation:

An engineer will be required to replace the faulty printhead.

What to do:

Machine Error: 46

Error Code:

Waste Ink Error: The machine produces a quantity of waste ink while printing and
cleaning. This is collected in a waste ink tank and this has become full.

Explanation:

An engineer wil be required to replace the waste ink box and reset the waste ink
counter.

What to do:

Machine Error: 50, 51, 52

Error Code:

Purge Unit Error: The purge unit is used to clean and prime the printhead. The machine
has detected a problem with this unit.
53

Explanation:

An engineer will be required to replace the faulty purge unit.

What to do:

Machine Error: 82

Error Code:

Paper Feed Error: The machine has detected an error when trying to feed the recording
paper.

Explanation:

Remove paper tray and reseat paper. Also look for debris in paper feed path. If error
persists, then the paper pick-up rollers may need replacing or the paper path need
cleaning.

What to do:

Machine Error: 83

Error Code:

Paper Jam Error: The machine thinks there is paper jammed in the feed path.

Explanation:

Remove paper tray and look for jammed paper. Open the body of the printer and check
for jammed paper. If nothing is found you will need an engineer to check the paper
sensors.

What to do:

Machine Error: 84

Error Code:

Paper Jam Error: The paper sensors have detected a paper jam in its feed path.
54

Explanation:

Remove paper tray and look for paper in path. Open the body of the printer and look for
jammed paper. If nothing is found you will need an engineer to check the paper
sensors.

What to do:

Machine Error: 88

Error Code:

Paper Jam Error: The machine has detected a paper jam in its feed path.

Explanation:

Remove paper tray and look for paper in path. Open the body of the printer and check
for jammed paper. If nothing is found you will need an engineer to check the paper
sensors.

What to do:

Machine Error: A2

Error Code:

Document Jam: The machine has detected a problem with a page in the automatic
document feeder.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check
path for obstuctions and remove any foreign materials. If error persists then the rollers
and seperation pad may need changing.

What to do:

Machine Error: A3
55

Error Code:

Document Jam: The machine has detected a problem with a page being sent via the
document feeder.

Explanation:

Check that the document is set correctly on the feeder, and that it is not skidding. Check
feeder path for obstuctions and remove any foreign materials. If error persists then the
rollers and seperation pad may need changing.

What to do:

Machine Error: A5

Error Code:

Scanner Error: The scanner is the device that reads the outgoing documents and the
machine is detecting a problem with this.

Explanation:

Switch the machine off and back on again. If the error persists then the scanner unit
may need replacing.

What to do:

Machine Error: DF

Error Code:

Modem Error: The modem is the device used to communicate with other fax machines.
An error has been detected while trying to send / receive a fax.

Explanation:

Switch the machine off and back on again. If the error persists then an engineer will be
required to determine the cause if it.
56

What to do:

Machine Error: 26. 27, 28, 29

Error Code:

Ink Cartridge Detection Error: The machine cannot detect one of the ink cartridges.

Explanation:

Replace the ink cartridges. If the error persisits, the ink loader unit may need attention.

- See more at: http://www.brotherprinterrepairs.co.uk/common-


errors/#sthash.Vcx1O6cb.dpuf