Xerox 1

1
Xerox WorkCentre 3045 Trouble Error Codes List page 1 (from 6)
Code Display Description

Paper Jam 005-121 Open ADF
005-121 ADF Jam
Cover and Clear Jam
Cover Open 005-301 Remove
005-301 ADF Cover Open
paper then Close ADF Cover
010-397 Code:xxxxxxxx Restart
010-397 Fuser Error
Printer
IP ROM Check (Main)
016-315 016-315 System Restart Printer
Fail
016-317 Restart Printer Contact IP ROM Check (Main)
016-317
Support If Message Returns Fail
016-372 System Restart Printer
Fax Memory Allocation
016-372 Contact Support If Message
Error
Returns
Write Flash Error 016-501
016-501 System Contact Support If Write Flash Error
Message Returns
Write Flash Error 016-502
016-502 System Contact Support If Verify Flash Error
Message Returns
016-503, 016-
SMTP Error 016-50X Scan Job
504, 016-506, E-mail Error
Failure
016-507
Memory Full 016-718 Printer
016-718 Out of Memory
Job too Large
Decode Error 016-719 Printer
016-719 Decode Error
Job Failure
PDL Request 016-720 Printer
016-720 PDL Error
Data Violation
Format Error 016-744 System
016-744 Checksum Error
Invalid Data
2
Format Error 016-745 System

016-745 Header Error
Invalid Data
PJL Request 016-749 Printer
016-749 PJL Request Error
Data Violation
Can not connect to mail
Connect Fail 016-764 Scan Job
016-764 server for sending mail
Failure
out.
SMTP Error 016-766 Scan Job Can not transferring
016-766
Failure completely.
Address Error 016-767 Scan Recipient address is
016-767
Job Failure invalid.}
USB Memory was removed. USB Memory Removal
016-791
016-791 System Job Failure Error
File Format Error 016-795 Printer Job
016-795 File Format Error
Failure
File Read Error 016-797 Printer Job
016-797 File Read Error
Failure
Wireless Error 016-920 System Setup Wireless Setting
016-920
Fail Error Timeout Error
USB Host Error 016-930 System
016-930,
Unsupported Device Remove from USB USB Host Error
016-931
Port
Collate Full 016-981 Printer Job too
016-981 Collate Full
Large
Mail Size Limits 016-985 Scan Job Mail Size Limits
016-985
Failure Error
017-970 Memory Full 017-970 Scan Job Failure Out of Memory
Report error 017-980 System Job Fax Report job fails
017-980
Failure to report file.
Report error 017-981 System Job
017-981 Report File Error
Failure
017-988 PCScan Time Out 017-988 Scan Job PCScan Time Out
3
Failure
018-338 System Restart Printer Contact
018-338 Wireless Error
Support If Message Returns
MCU Firmware
024-340 024-340 Code:xxxxxxxx Restart Printer
Error
024-360 Download Error
024-371 MCU Comm. Error
Support If Message Return
Paper Size Mismatch 024-958 Printer
Paper Size
024-958 Load Paper then Press P AAAAA (or
Mismatch
BBBBB)
No Suitable Paper 024-963 Printer Load
024-963 No Suitable Paper
Paper
USB Memory Full 026-720 Scan Job
026-720 USB Memory Full
Failure
File Write Error 026-721 Scan Job USB Memory Write
026-721
Failure Error
USB Memory Write
026-722 Write Protect 026-722 Scan Job Failure
Protect Error

File Path Limit 026-723 Scan
026-723 File Path Limit Error
Job Failure
026-750, 026- Communication Fail 026-75X Scan
751, 026-752 Scan Job Failure Communication Fail
SMB Error 031-521 Scan Login
031-521 SMB Login Failed
Error
SMB Error 031-536 Scan Name
031-526 SMB Name Resolve
Resolve Error
SMB Error 031-536 Scan Name
031-529 SMB Login Failed
Resolve Error
031-530 SMB Error 031-530 Scan SMB SMB Error
4
Path Error
031-533 031-533 Scan File Make Error SMB Error
SMB Error 031-534 Scan Folder
031-534 SMB Error
Make Error
SMB Error 031-535 Scan Delete
031-535 SMB Error
File Error
SMB Error 031-536 Scan Delete
031-536 SMB Error
Folder Error
SMB Error 031-537 Scan Disk
031-537 SMB Error
Full Error
SMB Error 031-555 Scan Write
031-555 SMB Error
Error
SMB Error 031-556 Scan Write
031-556 SMB Error
Error
SMB Error 031-557 Scan File
031-557 SMB Error
Duplication
SMB Error 031-558 Scan
031-558 SMB Error
Connect Error
031-571, 031- FTP Error 031-57X Scan Login FTP Connection
578 Failed Error
FTP Error 031-574 Scan Name
031-574 FTP Error
Resolve Error
FTP Error 031-575 Scan Server
031-575 FTP Error
Address Error
FTP Error 031-576 Scan Server
031-576 FTP Error
Not Found

FTP Error 031-579 Scan FTP Path
031-578 FTP Login Error
Error
FTP Error 031-579 Scan FTP Path
031-579 FTP Error
Error
5
FTP Error 031-582 Scan File

031-582 FTP Error
Make Error
FTP Error 031-584 Scan Connect
031-584 FTP Error
Error
FTP Error 031-585 Scan DEL
031-585 FTP Error
Command Error
FTP Error 031-587 Scan RMD
031-587 FTP Error
Command Error
FTP Error 031-588 Scan Write
031-588 FTP Error
Error
FTP Error 031-589 Scan Disk Full
031-589 FTP Error
Error
FTP Error 031-594 Scan TYPE
031-594 FTP Error
Command Error
FTP Error 031-598 Scan APPE
031-598 FTP Error
Command Error
Memory Full 033-503 Fax Job
033-503 Out of Memory
Failure
033-513 Communication Error
Failure
033-787 Fax Job Failure
Failure
033-788 Memory Full
Failure
034-700 Busy 034-700 Fax Job Failure Fax Busy Error
No Dial Tone 034-701 Fax Job
034-701 No Dial Tone
Failure
034-702 … Communication Fail 034-7xx Fax Communication
034-711 Job Failure Errors
034-712 … Communication Fail 034-7xx Fax Fax transmission
034-727 Job Failure errors
034-750 … Communication Fail 034-7xx Fax RX Communication
034-768 Job Failure Errors
6

041- 041-340 Code:xxxxxxxx Restart
MCU NVRAM Error
340 Printer
061- 061-370 Printer Code:xxxxxxxx
LPH Failure
370 Restart Printer
062-
062-321 System Restart Printer Carriage Motor Error
321
062-
Confirm 062-790 Deleted by Limit Copy Limit
790
075- Paper Jam 075-100 Printer Jam at
Misfeed Jam
100 Feed
Waiting for OK to be pressed
075- 075-921 Printer Insert Output to
after setting side 2 for manual
921 Tray
duplex print.
Reg On Early Jam
100 Feed
Reg Off Jam
104 Exit
Exit On Jam
106 Exit
Exit Off Early Jam
108 Exit
Exit Off Jam
109 Exit
077- Close Rear Cover 077-304 Printer
Rear Door Open
304 Rear Cover is Open
Paper Jam Remain at Exit 077-900
077-
Printer Open Rear Cover Remove Exit Jam
900
Paper
Paper Jam Remain at Reg 077-
077-
901 Printer Open Rear Cover Remain Registration Jam
901
Remove Paper
7
091- 091-402 Printer Contact Support If

Xero Life Warning
402 Message Returns
ADC Sensor Error
651 Printer
ENV Sensor Error
661 Printer
093- Ready to Print 093-42X Printer Toner Cartridge Near end of
426 Cartridge is Close to Life Life
093- CRUM ID 093-926 Reseat
Toner Cartridge CRUM ID Error
926 Cartridge
8

Replace Cart. 093-93X Printer Toner Cartridge
093-933
Replace Cartridge Empty
Insert Print Cart 093-974 Printer
093-974 Insert Print Cartridge
Insert Toner Cartridge
System USB Port
Error
Returns
116-314 Contact Support If Message MAC Address Error
Returns
116-325 Checksum Error
Contact Support If Message Return
116-326 Contact Support If Message NVRAM Error
Returns
Checksum Error
(Network)Error
Returns
116-355 Network Fatal Error
Contact Support If Message Return
Returns
117-331 … 117-xxx System Restart Printer
System Restart
117-366 Contact Support If Message Return
124-333 124-333 Printer Restart Printer ASIC Failure
134-211 Contact Support If Message Modem Error
Returns
191-310 Restart Printer Contact
191-310 Xero Life Over
9
Xerox Phaser 3040 Trouble Error Codes List page 1 (from 3)

10

010-397 Restart
010- Printer Contact Fusing Failure Fusing temperature
397 Support If Message anomaly detected
Returns
016-315 Restart
016- Printer Contact DRAM check failure DRAM check error
315 Support If Message occurred
Returns
016-317 Restart
016- Printer Contact ROM content invalid Invalid ROM content
317 Support If Message detected.
Returns
016-501 Write Flash
016- Write Flash Error Can not update
Error Contact Support
501 application code in FLASH
If Message Returns
016-502 Write Flash
016- Write Flash Error Can not update
Error Contact Support
502 parameters in FLASH
If Message Returns
016- 016-718 Memory Full Memory Over flow The current job
718 Job Failure Press Ok exceeds memory capacity.
016-719 Decode Error
016-
Job Failure Press Stop Decode error Decode error is detected.
719
to Cancel
016-720 PDL Request
016- PDL Error The print data cannot be
Data Violation Press
720 processed by PDL
Ok
016- 016-744 Format Error Download Format Error Invalid code to
744 Invalid Data Press Ok be downloaded.
016- Format Error Invalid Download Format Error Invalid code to
745 Data Press Ok be downloaded.
016-749 PJL Request
016- PJL Request Error Print data cannot be
Data Violation Press
749 processed by PJL
Ok
11
Restart Printer Contact

024-
Support If Message MCU Firmware Error
340
Returns
024-360 Restart
024- Printer Contact
MCU Firmware DownLoad Error
360 Support If Message
Returns
024-371 Restart
MCU-ESS Communication Fail
Communication fail between MCU and
ESS
Returns
Paper Size Mismatch Paper Size Mismatch The size of paper
024- Load Paper then Press in the Tray does not match the specified
958 Ok XXXXX (or print size XXXXXX: Paper Size YYYYYY:
YYYYY) Paper Type
024-963 No Paper
No Paper/Jam Tray has run out of paper,
024- Load Paper then Press
or Regi sensor is not turned ON within
963 Ok XXXXX (or
the specified time.
YYYYY)
041-340 Restart
NVM (read/write error detected.
Returns
061-370 Restart
LPH failure detected.
Returns
075-100 Paper Jam
No Paper/Jam Tray is out of paper, or
075- Jam at Feed Open
Regi sensor is not turned ON within the
100 Rear Cover and
specified time.
Remove Paper

075- 075-921 Insert Output to Insert Output to Tray The sheet on which
921 Tray Press Ok to to print an oddnumbered page has not
12
Continue Printing been loaded in the Tray for manual duplex

printing.
077-100 Paper Jam Jam
No Paper/Jam Tray is out of paper, or
077- at Feed Open Rear
Regi sensor is not turned ON within the
100 Cover and Remove
specified time.
Pape
077- Regi Jam The paper does not pass
at Exit Open Rear Cover
104 through the Regi Sensor on time.
and Remove Paper
077-106 Paper Jam Jam No Paper/Jam Tray is out of paper, or
077-
at Exit Open Rear Cover Regi sensor is not turned ON within the
106
and Remove Paper specified time.
077- Exit Jam The paper does not pass
108 through the Exit Sensor on time.
and Remove Paper
077- Exit Jam The paper does not pass
109 through the Exit Sensor on time.
and Remove Paper
077- 077-304 Close Rear
Rear Cover Open
304 Cover
077-900 Paper Jam at
077- Paper Remains at Exit Paper remains in
Exit Open Rear Cover
900 Exit Sensor.
and Remove Paper
Paper Jam at Exit Open
077-
Rear Cover and Paper Remain at Regi Sensor.
901
Remove Paper
091-402 Restart Printer
091-
Contact Support If Xero Near Life
402
Message Returns
092-
Contact Support If CTD (ADC) sensor error
651
Message Returns
092-661 Restart Printer Environment Sensor Error The
092-
Contact Support If Environment Sensor detected a
661
Message Returns temperature anomaly
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Toner Cartridge Life Warning The Toner

093- 093-426 Toner Cartridge
Cartridge is approaching the replacement
426 is Close to Life
time
093- 093-926 CRUM ID K CRUM ID Error An unsupported Toner
926 Reseat Black Cartridge Cartridge is detected.
093-933 Replace the
Toner Cartridge Life Over (K) The Toner
093- toner cartridge or check
Cartridge has reached the replacement
933 the cartridge is correctly
time
set
093- 093-974 Insert Print Cart Toner Cartridge Detached The Toner
974 Insert Toner Cartridge Cartridge is not installed
116- ESS Network MAC Checksum Error
Contact Support If
314 Checksum error in MAC address.
Message Returns
116- Checksum error (Fax) Checksum error for
Contact Support If
323 Fax parameter is detected.
Message Returns
116-
Contact Support If Checksum error (Other)
325
Message Returns
14

Checksum error for Scannr
116-326 Contact Support If
parameter is detected.
Message Returns
116-335 Restart Printer Checksum error (Network)
116-335 Contact Support If Checksum error for Network
Message Return parameter is detected.
116-355 Restart Printer ESS Network Fatal Error. Error
116-355 Contact Support If during the onboard network
Message Return check.
117-331 117-331 Restart Printer
… 117 Contact Support If ESS-related error
366 Message Return
ASIC Failure ASIC failure
detected
Message Return
XERO Life Over The Printer has
reached the replacement time
Message Return
15
Work Centre® 7425 style: Fault Code List - Part I

Xerox® Work Centre 7425, 7428, 7435 & 7525, 7535, 7545, 7556
This month, let’s have a look at the technical information for the Xerox®
7425 family and the newer 7525 family of full color copiers and
multifunction machines. We’ve taken apart the fusers and rebuilt the drum
cartridges in past articles. Now it’s time to check out the Status Code
meanings, and learn how to reset the ones which require resetting. From
everything I’ve seen and heard these are truly excellent pieces of
equipment--they are extremely popular and well worth learning about.
7425 Copier
Because the fault code list is fairly lengthy, we’re going to get right down to
business with the list. If the machine goes into a fault and the code doesn’t
present itself to you, then you’ll want to go into the Diagnostic Mode and
view the “Last 40 Faults.” We’ll cover how to get to that after the list.
16
Some of the faults cause the machine to lock up and stop working until you
reset a counter or a NVM (Non Volatile Memory) setting. Until the fault is
reset, the machine won’t even attempt to get ready.
Below are the basic meanings behind many of the codes which you may be
facing. I noticed that the list is very similar to other styles of Xerox full color
machines, in particular the DC250 style. The complete list is extremely long
and has tons of stuff you’ll likely never see, so this will be an abbreviated
list but the most common and useful stuff is included
Last month we got started on the Tech Info for the Xerox® 7425 style.
We had a look at the fault code meanings, and how to reset some of the
codes. Now we’ll look at things like the various versions of toner cartridges
and the stated yields for some of the other consumables / HFSI’s (High
Frequency Service Items).
If you’re going to be taking these machines into the fold, you’ll want to know
a few things about the various versions of the Toner Cartridges. There are
two types of Toner Cartridges here in the U.S. (Sold Plan vs. Metered
Plan), and then overseas there is another kind called the “DMO” version
(Developing Market Operations). They are not interchangeable and if you
install the wrong version, the machine will reject it with a fault code (“Toner
CRUM Data Mismatch Fail”). The fault codes for having the wrong
Cartridge are 093-926 (for Black), 093-960 (for Yellow), 093-961 (for
Magenta), or 093-962 (for Cyan).
Guessing which version a machine will require is getting tricky. At first,

most of the machines folks ran across were under the “Sold” plan, but as
more machines are coming off of lease and being resold into the market,
we are hearing of a mixture of Sold vs. Metered versions out there. If you
are not sure which version of toner cartridges a particular machine is
looking for, you’ll want to go into the NVM (Non Volatile Memory) settings
and read a pair of NVM values?
Entering Diagnostics Mode:
First, here’s a refresher on how to enter Diagnostic Mode (or CE Mode as

they call it). Press and hold the ‘0’ button for 5 seconds, then while you’re
17
still holding ‘0’, press ‘Start’. This will bring up the CE Pass code screen.
Enter ‘6789’ at the prompt and touch ‘Confirm’. Next press the ‘Machine
Status’ button. Select ‘Tools’ followed by ‘System Settings.’ Now in the
‘Group’ column, choose ‘Common Service Settings’ and in the
‘Features’ column, scroll down and choose ‘Maintenance / Diagnostics.’
From the menu which shows up, choose ‘NVM Read / Write’ and enter the
“Chain” and “Link” (the chain is the first two digits in a code and the link is
the second pair of digits after the dash) then press ‘Confirm / Change’ so
that you can read the current value. I am certain the two below will prove
to be “read only” values:
As noted in last month’s article, some of the HFSI counters can be reset by
the User easily enough. Simply press the ‘Machine Status’ button and
select the ‘Supplies’ tab on the control console. Select the consumable you
want to reset and press ‘Reset Counter’ on the screen.
Some HFSI counters require resetting from Diagnostics. Enter Diagnostic

Mode (CE Diagnostics) as explained earlier in this article and choose
‘Adjustment / Others’ from the menu. Select ‘HFSI Counter.’ Scroll down
the list and find the HFSI you want to reset and press ‘Details.’ To clear the
counter, select ‘Reset Current Value.’ The screen will say ‘Job completed.’
You can also “Change Spec Life” if you want a particular counter to go
longer between replacement messages. Press ‘Close’ when you’re
done.
There are a few alternate Boot Modes you can use if the machine is
having trouble booting up. These may help you get rid of erroneous codes
or commands which cause trouble in the booting process. Keep in mind
you may lose some information (such as a print jobs in the queue) by using
these alternate start-up methods.
Special Boot Modes:
Job Log Initialization: this will delete any print or copy job which is in
progress before the machine boots up. To boot up with “Job Log
Initialization,” hold the ‘1’, the ‘Stop’, and the ‘Energy Saver’ buttons all
together while turning on the power. Keep holding the buttons until the
boot up screen with the progress bar appears.
Spool Initialization: this will delete all pending print or copy jobs in the
queue before the machine boots up. To boot up using “Spool
18
Initialization,” hold the ‘6’, the ‘Stop’, and the ‘Energy Saver’ buttons
simultaneously while you turn on the power. Keep holding the buttons till
the boot up screen appears.
There are other special Boot Modes, but the other ones are not to be taken
lightly, so we won’t cover them here. One is for initializing the HDD which
wipes out all customer data. The final one initializes the ESS NVM
(memory) which would then require someone to come along with the PWS
laptop to reload all of the Memory Settings for the machine.
I think that should do it for this month. Next article we’ll sift though the
rather lengthy list of Component Controls available to you from Diagnostics
so you can test sensors, motors, clutches, etc. Have a great September!
19
20
21
22
Clearing some fault codes from Diagnostics:

Fuser Heat Control problems (010-319), Overheat problems (010-320 /
010-333), and Fuser Paper Wrap failure (010-337): read below about how
to reset NVM value 744-455 back to ‘0’.
23
Clearing some fault codes from Diagnostics

ATC Sensor failures (092-665 thru 092-668): read about how to reset NVM
values and refer to the following chart for
which NVM settings to set back to ‘0’:
IBT Belt Home Sensor Failure (094-324): read below about how to reset
NVM value 746-966 back to ‘0’.
HFSI (High Frequency Service Items) (094-417 thru 094-422): read

below about how to reset HFSI counters for the various consumable parts.
To reset any of the NVM values you will need to first enter Diagnostic Mode
(CE Mode). Press and hold the ‘0’ button for 5 seconds, then while you’re
still holding ‘0’, press ‘Start’.
This will bring up the CE Pass code screen. Enter ‘6789’ at the prompt and
touch “Confirm.” Next, press the “Machine Status” button. Select “Tools”
followed by “System Settings.” Now in the “Group” column, choose
“Common Service Settings” and in the “Features” column, scroll down and
choose “Maintenance / Diagnostics.”
24
Now that you’re in Diagnostic Mode, you can view the recent status codes
by selecting “Faults” and then choosing “Shutdown History” and then “Last
40 Faults.” Also from the “Maintenance / Diagnostics” screen, you can
choose “NVM Read / Write.”
Next enter the “Chain / Link” code. The “Chain” is the first part of the code
and the “Link” is the second part of a code. For example, if you want to go
into 752-315, the Chain would be ‘752’, and the Link would be ‘315’. When
you put in a NVM code and then select “Confirm / Change” on the touch
screen, the current value will show up. Enter a ‘0’ in the “New Value”
column and touch “Save.”
When you’re done, to exit diagnostics you can press and hold the ‘0’ key
and press “Start” while you’re still holding ‘0’.
Finally, the HFSI counters can be reset by the user fairly easily. Press the
“Machine Status” button and select the “Supplies” tab on the control
console. Select the consumable you want to reset and press “Reset
Counter” on the screen.
The user also gets to enjoy some level of control, including a rather
advanced “Color Correction” process, by logging into User Tools Mode.
Press “Login/out” after logging in. If there are multiple users to choose
from, then you’ll need to select “System Administrator.” Next enter the
customer “Login ID” (the default is ‘Admin’) and then enter the password
(the default is ‘1111’).
That’s it for this month! Next month we’ll dig a little more into the Diagnostic
Mode on these same machines. Stay cool!
Interestingly, the first toner cartridges which come with a new machine are
set to “Worldwide” for the Region and “Neutral for the Contract Type. Once
the initial cartridges run out of toner and get replaced, whichever toner
cartridge is installed in the machine becomes that machine’s required toner
cartridge version. The machine sets up its “Geographic Setting” and
“Contract Type” based on the first replacement toners introduced to it.
The toner cartridge estimated yields (based on 5% coverage) are 26K for
Black and 15K for Cyan, Magenta, or Yellow. They will “time out” even if
they’re not completely empty thanks to the Toner Reset CRUM chips on
25
the cartridges. The Toner CRUM chips also tell the machine which color
they are, which “version” of the toner cartridges they are, and how many
prints the cartridge has already run.
The Drum Cartridges (013R00647 for models 7425-7435 and 013R00662

for models 7525-7556 & 7830-7855) appear 4 times in the machine (one
for each color position). The yield is stated as being 56K for the 7425
version and 125K for the 7525 version. The counters are reset
automatically when the new drum cartridges are installed (a new Drum
Reset CRUM is the key here). If you want to rebuild a drum cartridge,
you’d want to pick up the drum, the Blade, the Charge Roller and the
appropriate Drum Reset CRUM chip. If you suspect that one of the
cartridges might be causing a copy quality issue, you can swap one for
another without any problem.
Then there’s the Toner Waste Container (008R13061) which has a stated
yield of 43K.
Below is a list of the other consumables with their associated HFSI codes,
yields and notes about how to reset the counters
Xerox® Work Centre 7425, 7428, 7435 & 7525, 7530, 7535, 7545,
7556, & 7830, 7835, 7845, 7855
Last month we got started on the Tech Info for the Xerox® 7425 style. We
had a look at the fault code meanings, and how to reset some of the
codes. Now we’ll look at things like the various versions of toner cartridges
and the stated yields for some of the other consumables / HFSI’s (High
Frequency Service Items).
If you’re going to be taking these machines into the fold, you’ll want to know
a few things about the various versions of the Toner Cartridges. There are
two types of Toner Cartridges here in the U.S. (Sold Plan vs. Metered
Plan), and then overseas there is another kind called the “DMO” version
(Developing Market Operations). They are not interchangeable and if you
install the wrong version, the machine will reject it with a fault code (“Toner
CRUM Data Mismatch Fail”). The fault codes for having the wrong
cartridge are 093-926 (for Black), 093-960 (for Yellow), 093-961 (for
Magenta), or 093-962 (for Cyan).
26
Guessing which version a machine will require is getting tricky. At first,

most of the machines folks ran across were under the “Sold” plan, but as
more machines are coming off of lease and being resold into the market,
we are hearing of a mixture of Sold vs. Metered versions out there. If you
are not sure which version of toner cartridges a particular machine is
looking for, you’ll want to go into the NVM (Non Volatile Memory) settings
and read a pair of NVM values?
Entering Diagnostics Mode:
First, here’s a refresher on how to enter Diagnostic Mode (or CE Mode as

they call it). Press and hold the ‘0’ button for 5 seconds, then while you’re
still holding ‘0’, press ‘Start’. This will bring up the CE Pass code screen.
Enter ‘6789’ at the prompt and touch ‘Confirm’. Next press the ‘Machine
Status’ button. Select ‘Tools’ followed by ‘System Settings.’ Now in the
‘Group’ column, choose ‘Common Service Settings’ and in the ‘Features’
column, scroll down and choose ‘Maintenance / Diagnostics.’ From the
menu which shows up, choose ‘NVM Read / Write’ and enter the “Chain”
and “Link” (the chain is the first two digits in a code and the link is the
second pair of digits after the dash) then press ‘Confirm / Change’ so that
you can read the current value. I am certain the two below will prove to be
“read only” values:
740-053 = Geographic Setting (3=North America / Europe, 12= DMO,

15=Worldwide)
740-055 = Contract Type (2=Sold Plan, 3= Metered Plan, 31=Neutral)
HFSI Codes and yields:
Code Description Yield Reset Notes:

954-821 2nd BTR 200K * Reset from User Mode
Unit (008R13064)
(Transfer Roll
Assembly)
954-822 IBT Cleaner 160K * Reset from User Mode
Assembly
27
(001R00600 for
7425-7435)
(001R00613 for
7525-7556)
(Transfer Cleaner
Assembly)
954-820 IBT Assembly 480K ** Reset in Diagnostics - HFSI Counters
(Transfer Belt
Assembly)
954-850 Fuser Assembly 200K Resets automatically at install. These
(Actually fusers have a pico-fuse on a little board
(008R13062 - 110v 192K for inside the rear end of the fuser. To reset
7425-7435) 8.5x11” the fuser count you need to install a new
pages) fuser, or solder a new fuse onto the
(008R13063 - 220v CRUM board.
7425-7435)
(604K62200 – 110v
7525-7535)
(604K62230 – 220v
7525-7535)
(604K62210 – 110v
7545-7556)
(604K62220 – 220v
7545-7556)
954-830, Developer 4.8 million This particular stated yield sounds like
831/832/833 Housings an error. We will believe that when we
(Y/M/C/K) see it.
954-800 Feed Rollers – 300K sheets ** Reset in Diagnostics - HFSI Counters
Tray 1 fed
28

Tray 2 fed
Tray 3 fed
Tray 4 fed
Tray 5 fed
954-804 Feed Rollers – 300K sheets **Reset in Diagnostics - HFSI Counters
Tray 6 (HCF) fed

ATC Sensor failures (092-665 thru 092-668): read about how to reset NVM
values and refer to the following chart for
which NVM settings to set back to ‘0’:
IBT Belt Home Sensor Failure (094-324): read below about how to reset
NVM value 746-966 back to ‘0’.
HFSI (High Frequency Service Items) (094-417 thru 094-422): read below
about how to reset HFSI counters for the various consumable parts.
To reset any of the NVM values you will need to first enter Diagnostic Mode
(CE Mode). Press and hold the ‘0’ button for 5 seconds, then while you’re
still holding ‘0’, press ‘Start’.
This will bring up the CE Pass code screen. Enter ‘6789’ at the prompt and
touch “Confirm.” Next, press the “Machine Status” button. Select “Tools”
followed by “System Settings.” Now in the “Group” column, choose
“Common Service Settings” and in the “Features” column, scroll down and
choose “Maintenance / Diagnostics.”
Now that you’re in Diagnostic Mode, you can view the recent status codes
by selecting “Faults” and then choosing “Shutdown History” and then “Last
40 Faults.” Also from the “Maintenance / Diagnostics” screen, you can
29
choose “NVM Read / Write.”
Next enter the “Chain / Link” code. The “Chain” is the first part of the code
and the “Link” is the second part of a code. For example, if you want to go
into 752-315, the Chain would be ‘752’, and the Link would be ‘315’. When
you put in a NVM code and then select “Confirm / Change” on the touch
screen, the current value will show up. Enter a ‘0’ in the “New Value”
column and touch “Save.”
When you’re done, to exit diagnostics you can press and hold the ‘0’ key
and press “Start” while you’re still holding ‘0’.
Finally, the HFSI counters can be reset by the user fairly easily. Press the
“Machine Status” button and select the “Supplies” tab on the control
console. Select the consumable you want to reset and press “Reset
Counter” on the screen.
The user also gets to enjoy some level of control, including a rather
advanced “Color Correction” process, by logging into User Tools Mode.
Press “Login/out” after logging in. If there are multiple users to choose
from, then you’ll need to select “System Administrator.” Next enter the
customer “Login ID” (the default is ‘Admin’) and then enter the password
(the default is ‘1111’).
That’s it for this month! Next month we’ll dig a little more into the Diagnostic
Mode on these same machines. Stay cool!
Clearing some fault codes from Diagnostics:

Clearing some fault codes from Diagnostics.
NOTE: If you are able to print, it is a good idea to print out your
Phone Book before performing the RAM Clear, to assist you in
reprogramming your Speed Dials and One-Touch Buttons. It is
also recommended to print out your System Data List to assist
you in reprogramming your system settings. If you are not sure
30
how to print your Phone Book or System Data List, refer to

Related Items at the bottom of this page.
To perform a RAM Clear:
Press the [Menu] button on the Control Panel.
Press the [#] key, then press 1934.
NOTE: These buttons should be pressed quickly. If not successful,

try varying the speed you are pressing the buttons.
When this step is successful, the bottom right-hand corner of the

LCD Display will read 'TECH'.
NOTE: If you are unable to access Tech Mode, please refer to

Related Items at the bottom of this page.
Press the [Menu] button to start navigating the menu.
Press the [Up] or [Down] arrow button until the LCD Display
reads 'Memory Clear', then press [Select] button.
The LCD Display will read 'US and Canada'.
Press the [Start] button to clear memory
Introduction to the Xerox® Phaser®7500 & 7800 printers
The Phaser® 7500, and 7800 which followed, make some stunning full
color prints. They are also designed with some new innovative technologies
which reduce energy consumption. They are well received in the market
and there are quite a few of them out there nowadays. Some of the 7500s
are beginning to come off contract so they’re beginning to show up in the
aftermarket. It’d be a good idea to learn a bit about them.
In this article, we’ll take a quick look at the new technologies which these
machines utilize. We’ll also focus on the Fault Code meanings and how to
clear some of the faults from diagnostics (the codes which require
31
resetting).
The first innovation is that instead of using a traditional Laser Unit or Raster
Output Scanner (ROS) assembly, these use LED arrays (LPH = LED Print
Heads). In the brochures, they call the technology “Hi-Q® LED” technology;
the advantages are that the LEDs use less energy and are quieter than a
machine using a laser with its ROS motor constantly spinning the mirrors. I
imagine that with less mirrors and no moving parts, this solid-state design
will likely require less attention, although time will tell if the LED bars hold
up or if they develop problems later in life.
The newer model, Phaser 7800, also introduces a new type of fuser, which
uses Induction Heater (IH) technology. Taking a Phaser 7800 fuser apart
leaves one with more questions about how it works than answers. Induction
Heating is definitely alien to what we are all used to seeing. It is said to
require less energy, especially in standby, and yet it has a far quicker warm
up time (15 seconds compared to 46 seconds for the 7500 model which
has a more traditional design using good ol’ heat lamps).
Phaser 7500 & Phaser 7800

So, just how green are these machines in the final analysis? Let’s compare
the stats from the OEM brochures for these two models with the Phaser
7760 that these guys replaced.
32
It appears that the newer models are indeed more efficient, especially
when you see that they use less than half as much power at standby. Not
sure why the 7800 shows a higher wattage use during printing and so high
a wattage in Power Save. Maybe the tradeoff with the new Induction Heater
is that it takes more power to run prints when called on. Pretty cool stuff.
Now here is an abbreviated list of the Fault Codes which the machine may
report. The codes with asterisks next to them require resetting from
Diagnostics. We’ll have a peek at how to clear tech rep codes later on. The
full list in the Service Manual is over 300 lines long, so this list has been
trimmed down with generalization about some groups of faults (010-xxx are
all fuser faults, for example) and then the list goes on to list a few of the
specific ones of particular interest because they are either common or they
require resetting from Diagnostics.
This is a pretty quick glimpse. At least with this list you’d have a rough idea
where to look in the machine if a fault code is coming up on screen.
33
1.
34
35
Note: **Some faults (marked with asterisks) will not reset by themselves.
Once you have repaired the cause of the fault, you will need to go in and
clear the fault before the machine will even attempt to get printing again.
Below is how to clear tech rep faults
1. Hold down ‘Back’ and ‘Help’ buttons together while turning the printer
on.
2. Continue to hold the buttons until you see “Service Diagnostics V. x.xxx,
Initializing” on the display; you can then release the two buttons.
3. Scroll down through the Service Diagnostics Menu and select “NVRAM
Access”. In the submenu which shows up, scroll down to “Clear Tech Rep
Faults”. Choose this and then look for the fault you are experiencing and
reset it.
You can also choose from the same “NVRAM Access” list: “Reset CRU Life
Counters”. This is necessary if you are replacing any of the Customer
Replaceable Units (CRU) such as the Fuser Module, Transfer Roll
Assembly, Belt Cleaner Assembly or Toner Waste Bottle.
Well, hopefully that should do the trick to get everyone started at least.
We’ll have to return to this series and find out more about what else you
can do from Diagnostics in a future article. Happy repairs everyone’d
Britt works for The Parts Drop, a company whose primary business is
providing parts, supplies and information for Xerox brand copiers, printers
and fax machines. You can find more information, including many of Britt’s
past ENX articles on their website, www.partsdrop.com. If you’d like to read
more about Xerox brand office equipment, there’s also a complete listing of
past articles under contributing writers on the ENX website
Xerox® Work Centre 7425, 7428, 7435 & 7525, 7530, 7535, 7545, 7556
Last month we began looking at the full color Xerox brand 7425 series
copiers / multi-function machines. We covered the fault code meanings and
a few other topics. Now let’s learn more about using the Diagnostic mode,
particularly for the purpose of testing parts of the machine in dC330 –
Component Control mode.
36
To get to Component Control, you’ll need to enter Diagnostic Mode (CE

Mode). Press and hold the ‘0’ button for 5 seconds, then while you’re still
holding ‘0’, press ‘Start.’ This will bring up the CE Pass code screen. Enter
‘6789’ at the prompt and touch ‘Confirm.’ Next press the ‘Machine Status’
button. Select ‘Tools’ followed by ‘System Settings.’ Now in the ‘Group’
column choose ‘Common Service Settings’ and in the ‘Features’ column,
scroll down and choose ‘Maintenance / Diagnostics.’ Within this menu you
will find ‘IO Check’ is one of the choices, and that will bring you to
Component Control.
The rather lengthy list of components is broken into two categories. First
there are the Input Components, which include parts such as sensors and
switches. Then there are the Output Components which include motors,
clutches, solenoids, and lamps. The following list is shortened considerably
to preserve space. Where there were multiple codes which run the same
component, the duplicates were dropped out. For example, if a motor can
be run in 3 different speeds, you’ll find only one of the three speed listings
shown in our list below.
INPUT COMPONENT CODES:

Chain-
Link Component Name Description
005-
102 Document Sensor H = No Document detected
005- Document
110 Registration Sensor L = Document detected
005- CVT-DADF Bottom

202 Sensor H = Document detected
005- Doc. Feed Out

005- Doc. Pre-Reg.

37
Chain-
005- Doc. Inverter

005- Doc. Feeder Cover

212 Interlock Switch H = Doc. Feeder Cover Open
005- DADF Tray Size

221 Sensor No.1 L = No paper detected
005- DADF Tray Size

222 Sensor No.2 L = No paper detected
005-
224 Scan Start Scan signal ON
005- Nudger Position

225 Sensor H = Nudger Roll is at Home Position
006- Polygon Motor

160 Ready Signal L = Regular rotation of Polygon Motor
007-
116 Tray 1 Level Sensor H = Lift Up
007-
007-
007-
007- Tray 1 No paper

120 Sensor H = No paper

38
Chain-

007- Tray 4 No Paper

007- SMH No Paper

007- Face Up Tray

128 Detect Low when Tray is installed
008- Tray 1 Feed Out

100 Sensor H = Paper detected


008-
104 Registration Sensor H = No paper detected
008-
105 Duplex Wait Sensor H = Paper detected
008-
106 Takeaway Sensor H = Paper detected
008-
107 TTM Path Sensor 1 H = Paper detected
008-
108 TTM Path Sensor 2 H = Paper detected
008- Duplex Open

300 Switch H = On
39
Chain-
009- 2nd BTR Contact

200 Retract Sensor L = Retract position
009-
201 POB Sensor L = Paper detected
009- 1st BTR Contact

203 Retract Sensor L = Retract Condition
010-
101 Fuser Exit Sensor H = Paper detected
010- Fuser Motor

104 (60.5mm Speed) Fuser Motor rotation (at 60.5mm/s)
042-
201 Belt Home Sensor H = IBT is not at Home Position
042- 1 = Fan not turning or prevented from

202 Fuser Fan Fail turning

203 Drive Fan Fail turning
042- Rear Bottom Fan 1 = Fan not turning or prevented from

204 Fail turning

205 IBT Fan Fail turning

206 HV Fan Fail turning

207 Process 2 Fan Fail turning
042- LVPS Exhaust Fan 1 = Fan not turning or prevented from

208 Fail turning
40
Chain-
062- IIT Registration

212 Sensor L = On
062-
240 ADF Exist H = On status
062-
272 Scan Start L = Scan available
062-
300 Platen I/L Switch L = Platen is closed
062-
301 Angle Sensor L = Platen is closed
071- Tray 1 No Paper Detects the #1 No Paper Sensor

101 Sensor ON/OFF.
071-
102 Tray 1 Level Sensor Detects the #1 Level Sensor ON/OFF.
071- Tray 1 Paper Size Detects the #1 TRAY Paper Size

104 Switch Sensor SW5 ON/OFF.
072- Tray 2 No Paper Detects the Tray 2 No Paper Sensor

101 Sensor ON/OFF.
072- Detects the Tray 2 Level Sensor

102 Tray 2 Level Sensor ON/OFF.
072- Tray 2 Feed Out Detects the Tray 2 Feed Out Sensor
103 Sensor ON/OFF.
072- Tray 2 Paper Size Detects the Tray 2 TRAY Paper Size
104 Switch Sensor SW5 ON/OFF.
073- Tray 3 No Paper

101 Sensor Detects Paper Presence (ON/OFF)
41
Chain-
073-
102 Tray 3 Level Sensor Detects Paper Presence (ON/OFF)

103 Sensor Detects Paper Presence (ON/OFF)
073- Tray 3 TRAY Paper Detects the Tray 3 TRAY Paper Size
104 Size Switch Sensor SW5 ON/OFF
074- Tray 4 No Paper Detects the Tray 4 No Paper Sensor

101 Sensor ON/OFF
074- Detects the Tray 4 Level Sensor

102 Tray 4 Level Sensor ON/OFF
103 Sensor ON/OFF
074- Tray 4 Paper Size Detects the Tray 4 TRAY Paper Size
104 Switch Sensor SW5 ON/OFF
075- MSI (Bypass) No Detects the MSI No Paper Sensor

101 Paper Sensor ON/OFF
MSI (Bypass)
075- Nudger Position Detects MSI Nudger Position Sensor
102 Sensor ON/OFF
075- MSI (Bypass) Feed Detects the MSI Feed Out Sensor
103 Out Sensor ON/OFF
077- Detects the Tray 2 Exit Sensor

100 Tray 2 Exit Sensor ON/OFF
077- Detects the Tray 1 Exit Sensor

101 Tray 1 Exit Sensor ON/OFF
077- POB Sensor Detects the POB Sensor ON/OFF

42
Chain-
102
077-
103 Regi Sensor Detects the Regi Sensor ON/OFF
077- MSI Feed Out Detects the MSI Feed Out Sensor
104 Sensor ON/OFF
105 Sensor ON/OFF
106 Sensor ON/OFF
107 Sensor ON/OFF
077-
108 Duplex Path Sensor Detects the Dup Path Sensor ON/OFF
077- #1 OCT Home Detects #1 OCT Home Position

109 Position Sensor Sensor ON/OFF
077- #2 OCT Home Detects #2 OCT Home Position

110 Position Sensor Sensor ON/OFF
077- IOT Feed Ready Detects the OFF/ON states of the

120 Signal Input Feed Ready Signal
077- TM Regi Stop Detects the OFF/ON states of the

121 Signal Input Regi Stop Signal
077- TM Feed ON Signal Detects the OFF/ON states of the

123 Input Feed ON Signal
077- Face Up Tray Detects the Face Up Tray Detect

201 Detect Switch Switch ON/OFF
43
Chain-
077- Left Hand Interlock Detects the Left Hand Interlock Switch
300 Switch ON/OFF
077- Left Hand Low Detects the Left Hand Low Cover
301 Cover Switch Switch ON/OFF
077- Left Hand High Detects the Left Hand High Cover
302 Cover Switch Switch ON/OFF
077- Front Interlock Detects the Front Interlock Switch

303 Switch ON/OFF
077- Detects the Dup Cover Switch

305 Dup Cover Switch ON/OFF
077- TM Left Hand Detects the TM Left Hand Interlock

306 Interlock Switch Switch ON/OFF
077- Detects the IBT Cover Switch

307 IBT Cover Switch ON/OFF
Indicates the High/Low states of the

091- Bottle Position Sensor that detects the availability of
100 Sensor the Waste Toner Bottle

091- Sensor that detects the fullness of the
101 Bottle Full Sensor Waste Toner Bottle
091- Indicates the High/Low outputs of the

102 Sensor Photo rotation detect sensor
094- 1st BTR Contact The read value of the 1st BTR
200 Retract Sensor Contact Retract Sensor
094- 2nd BTR Contact The read value of the 2nd BTR
201 Retract Sensor Contact Retract Sensor
44
Chain-
094- POB (Paper on Sensor the active level of the POB

202 Belt) Jam Sensor Jam Sensor
(OUTPUT COMPONENT CONTROLS (motors, solenoids, clutches, &
lamps)
Chain-
Link Component Description
CVT Feed
005- Motor CCW
001 55.0mm/s Turns ON for 50sec – Auto OFF
CVT Feed
005- Motor
014 (750.0mm/sec.) Turns ON for 50sec – Auto OFF
CVT Pre-Reg.
005- Motor
CVT Pre-Reg.
005- Motor
CVT Reg.
005- Motor
CVT Reg.
005- Motor
CVT Platen
005- Motor
005- CVT Platen Turns ON for 50sec – Auto OFF

45
Chain-
044 Motor
(220.0mm/sec.)
CVT Nip
005- Release Sol
072 (PF2) 3sec ON
005- CVT Stamp Sol

073 (PF2) Turns ON for 10msec – Auto OFF
005-
083 Doc Ready Turns ON the Doc Ready signal
005- Belt = Turns on the DOC SET LED

084 Doc Set LED CVT = Turns ON for 5sec – Auto OFF
005- Image Area

088 ON Turns ON for 5sec
005- CIS Operation

090 1 Initializes the Nudger Roll
CVT Feed
005- Motor
CVT PreReg
005- Motor
Fuser Motor
010- (175mm
001 Speed) Fuser Motor rotation
Fuser Motor
010- (121mm
46
Chain-
010- Fuser Motor

003 (79mm Speed) Fuser Motor rotation
Fuser Motor
010- (60.5mm
042- Main Motor

001 (175mm/s) Rotates the Main Drive Motor
Rotates at High Speed when ‘start’ is

042- pressed, and Low Speed when ‘stop’ is
004 Fuser Fan pressed
042- Rotates when ‘Start’ is pressed, stops

005 Drive Fan rotation when ‘Stop’ is pressed
042- Rear Bottom Rotates when ‘Start’ is pressed, stops

006 Fan rotation when ‘Stop’ is pressed

007 IBT Fan rotation when ‘Stop’ is pressed
Rotates at High Speed when ‘start’ is

042- pressed, and Low Speed when ‘stop’ is
008 HV Fan pressed

009 Process 2 Fan rotation when ‘Stop’ is pressed

010 LVPS Fan rotation when ‘Stop’ is pressed
042- LVPS Exhaust Rotates when ‘Start’ is pressed, stops

011 Fan rotation when ‘Stop’ is pressed
062- IIT Exposure Turns the Lamp ON for 180sec – Auto

47
Chain-
002 Lamp OFF
IIT Scan Motor

062- (Scan Moves it 50mm from current position in
005 direction) Scan direction – Auto OFF
IIT Scan Motor

062- (Return Moves scanner 50mm from current
006 direction) position in Return direction – Auto OFF
062-
086 IIT Image Area IMG-AREA Signal Output
062- Exchange To Turns ON the document exchange

091 ADF command signal to the DADF
Tray 1 Feed
071- Motor (Feed
001 Direction) Drives the Motor in the Feed direction
Tray 1 Feed
071- Motor (Lift Up Drives the Motor in the Lift Up direction.
002 Direction) Does not move if the Level Sensor is ON
Tray 2 Feed
072- Motor (Feed
Tray 2 Feed
072- Motor (Lift Up Drives the Motor in the Lift Up direction.
002 Direction) Does not move if the Level Sensor is ON
Tray 3 Feed
073- Motor (Feed
073- Tray 3 Feed Drives the Motor in the Lift Up direction.

48
Chain-
002 Motor 2-phase Does not move if the Level Sensor is ON

(Lift Up
Direction)
Tray 4 Feed
074- Motor (Feed Drives the Motor with 2-phase excitation
001 Direction) in the Feed direction
Tray 4 Feed Drives the Motor in the Lift Up direction.

074- Motor (Lift Up Does not move if the Level Sensor is ON
002 Direction) when drive has started
MSI Feed
Motor 1-2-
phase (CW 1- Drives the Motor with 1-2-phase excitation
075- 2) Feed in the Feed direction, and at the Feed
003 Direction transport speed
MSI Feed
Motor in
Nudger
075- Up/Down Drives the Motor in the Nudger Up/Down
004 Direction direction
Turns ON the Takeaway Clutch. Combine

077- Takeaway with Main Drive Motor [042-001] to drive
001 Clutch #1 Takeaway Roll and MSI Takeaway Roll
Turns ON the Reg Clutch. Combine with

077- Registration Main Drive Motor [042-001], to drive the
002 Clutch Registration Roller
077- Exit Gate

003 Solenoid Switches the Exit Gate
077- Face Up Gate

004 Solenoid Switches the Face Up Gate.
49
Chain-
Duplex Drive
Motor (121
077- speed forward Drives the Transport Roll of the Duplex
007 rotation/MAX) Unit (121 Speed/Forward Rotation/Max)
Duplex Drive
Motor (121
077- speed reverse Drives the Transport Roll of the Duplex
023 rotation/PRC) Unit (121 Speed/Reverse Rotation/PRC)
Exit 2 Drive
Motor
(175 speed
077- reverse Drives the Transport Roll of the Exit Unit
025 rotation/PRC) (175 Speed/Reverse Rotation/PRC)
077-
030 TM T/A CL Turns ON the TM T/A Clutch
077- TM T/A Motor

031 (High) Drives the TM T/A Motor
TM Feed
077- Ready Signal
032 Output Turns ON the Feed Ready Signal
077- IOT Regi Stop

033 Signal Output Turns ON the Regi Stop Signal
077- IOT Feed ON

034 Signal Output Turns ON the Feed ON Signal
Moves the #2 Exit Roll towards the axis

077- direction (turns ON for 1000msec,
040 #2 OCT Motor Timeout)
077- #1 OCT Motor Moves the #1 Exit Roll towards the axis
50
Chain-
042 direction (turns ON for 1000msec,

Timeout)
089- MOB On/Off Controls the collective of MOB IN/OUT

002 (High Power) Diffusion LED.
DRUM
YMC/DRUM
091- K/IBT MOTOR The output for DRUM YMC/DRUM K/IBT
014 (175 Speed) MOT (175 Speed)
DRUM Motor /
IBT Motor YMC
091- (79Speed) The output of IBT Motor YMC (reverse
017 reverse rotation)
DRUM
MOT/IBT Motor
091- K Rotates the Drum K Motor at Process
018 (175 Speed) Speed (175 Speed)
DRUM
MOT/IBT Motor
K
091- (79 Speed) The reverse rotation output of IBT MOT K
021 reverse (79 Speed)
DRUM YMC
091- Motor ON Rotates Drum YMC Motor at Speed
022 (175_1mm/s) 175_1
DRUM K Motor
091- ON Rotates the Drum K Motor at Speed
030 (175_2mm/s) 175_2
091- ERASE LAMP

036 Y Turns ON the Erase Lamp Y
51
Chain-
091- ERASE LAMP

037 M Turns ON the Erase Lamp M
091- ERASE LAMP

038 C Turns ON the Erase Lamp C
091- ERASE LAMP

039 K Turns ON the Erase Lamp K
091- ERASE LAMP Turns ON the Erase Lamps YMCK

040 YMCK simultaneous
091- AGITATOR
041 MOT The output of Agitator Motor
092- Turns the LED on the side of the ADC

001 ADC Specular mirror ON/OFF
092- Turns the LED on the side of the ADC

002 ADC Diffuse straight reflection ON/OFF.
Opens the ADC Shutter

* Close shutter after testing it (use code
092- ADC Shutter 092-004) to help avoid dirt on the shutter
003 Open sensor
092- ADC Shutter

004 Close Closes the ADC Shutter
DISPENSE
093- MOTOR-Y The Dispense Motor-Y output at 175
003 (175mm/s) speed
DISPENSE
093- MOTOR-M The Dispense Motor-M output at 175
006 (175mm/s) speed
52
Chain-
DISPENSE
093- MOTOR-C The Dispense Motor-C output at 175
009 (175mm/s) speed
DISPENSE
093- MOTOR-K The Dispense Motor-K output at 175
012 (175mm/s) speed
094-
001 2nd BTR (-) Outputs the 2nd BTR Bias (-)
094-
002 2nd BTR (+) Outputs the 2nd BTR Bias (+)
Automatically stops when Contact

094- 2nd BTR Position of the 2nd BTR Contact Sensor is
003 Contact detected
094- 2nd BTR Automatically stops when Retract Position

004 Retract of the 2nd BTR Contact Sensor is detected
094- IBT Motor ON Rotates the IBT Motor at Process Speed

005 (175mm/s) 175
094- IBT Motor

008 REVERSE ON Rotates in reverse at Process Speed 79
094- 1st BTR Automatically stops when Retract Position

009 Contact of the 2nd BTR Contact Sensor is detected
094- 1st BTR Automatically stops when Retract Position

010 Retract of the 2nd BTR Contact Sensor is detected
Phaser 3635MFP & Work Centre 3550
Now here are a pair of monochrome multifunction printer / copiers which

have been extremely good sellers for Xerox®. Each sold for around $1700
53
new with a one year warranty. There are tons of them to be found out in the
market and coming off of leases. We took a look at the fusers in an ENX
article back in March of 2013. This month, let’s check out the supply items,
dive into the fault code meanings and touch on the basics of how to get into
the Admin Tools and then the Diagnostic Mode.
These machines use an all-in-one type of print cartridge (the toner,
development, drum, and waste are all handled in one cartridge). Below is a
table showing the U.S. market region cartridges.
Print Cartridges:
Model Part # in U.S. Stated Yield Retail $
Phaser
3635 108R00793 5 K pages $129.99
Phaser
3635 108R00795 10 K pages $189.99
WC-3550 106R01528 5 K pages $134.99
WC-3550 106R01530 11 K pages $199.99

The two models share the same fuser modules with a few valid part
numbers for the 110 volt fusers: 126N326, 126N291, or 126N342. An
online search for these turns up prices ranging from $175 to $250. In the
March 2013 issue of ENX, we took one of these fusers apart to see how to
rebuild them. We’ll re-visit how to reset the fuser count later in this article,
just after the list of fault codes.
The fault codes are consistent when you compare the Phaser 3635 to the
WC-3550. Here is a list of the codes with some info about each:
54
Fault Code Meaning of Code: Notes:
Check the actuator on

the front door. The
Interlock Switch is
mounted on the
01-100 Front Door Open HVPS.
Open the rear door

and then the fuser
door, which is part of
the fuser. See that
door opens and
closes ok and that the
actuator flag on that
door is ok. The switch
itself is mounted on
01-110 Fuser Door Open the HVPS.
01-700 Stapler Door Open
02-100, 02-
200 USB Faults
03-200, 03- The MSOK is a tiny

210, 03-220, board (less than 1×1
03-230, 03- MSOK Faults (Master inch), with a connector
240, 03-250 System Options Key) mounted directly on
55
the Main Board.
Each new machine

comes with a plastic
card-like key that is
used to set up any
optional features that
were purchased with
the machine. Usually
03-300, 03- this key is kept in the
310, 03-320, FEK / PEK Faults cabinet of the
03-330, 03- (Feature / Product machine or in the
340 Enablement Key) paper tray someplace.
03-410, 03- Tray 1 Paper Info

411, 03-412 Mismatch

Bypass Tray Paper

03-450 Info Mismatch
03-510, 03-
520, 03-558, Foreign Device
03-559 Interface Fault
Check the memory

DIMM on the main
03-600 Memory Failure board.
Check Hard Disk Drive

03-800 (HDD)
Main Board to Control

03-900 Panel (GUI)
56
Communications Fault
Main Board to Tray 2

03-940 Communications Fault
If turning the machine

off and back on
Main Board Detected a doesn’t do the trick,
03-970 Software Lockup reload the firmware.
Document jam after

05-100 Document Jam 1 registration
Document Door
Opened during a copy
05-500 job
Document detected in
05-600 feeder at power-on
If the originals are

normal size, then
most likely the
transport rolls or
drives are slipping
during copying so that
the machine thinks the
Document too long doc feed sensor
(oversized original remained actuated too
05-700 detected) long.
05-900 Document Feed Jam
05-920 Document Door Open
06-100, 06- Check the Laser Unit

200 Laser Unit (LSU) Error Interlock Switch
57
Actuator which is on
the print cartridge.
Check the Tray 1

Paper Present
07-110 Paper Tray 1 Empty Actuator
The registration
sensor did not see the
paper arrive from Tray
1. Note that the
sensor is mounted on
07-130 Tray 1 Misfeed the HVPS.
Check the Tray 2

Paper Present
07-210 Paper Tray 2 Empty Actuator.
The registration
sensor did not see the
paper arrive from Tray
2. Note that this
07-230 Tray 2 Misfeed the HVPS.
Paper detected at Tray

2 Feed Area at power
07-231 on
07-500 Bypass Tray Empty
07-530 Bypass Tray Misfeed
Paper Jam between

Registration and Fuser
08-100 Exit Sensor
58
Jam in Tray 2 feed Same meaning as 07-

08-200 area 230 faults.
Exit Jam 2 (Paper not

seen leaving the Exit Check the Fuser Exit
08-500 Sensor) Actuator for binding.
Duplexes paper failed

to reach the Duplex
Jam Sensor in time.
Note that this sensor
is mounted on the
08-600 Bottom Duplex Jam 0 HVPS.
Duplexed paper failed

to reach the
Registration Sensor in
time. Note that this
08-610 Top Duplex Jam 1 the HVPS.
08-700 Out Bin Full Paper exit area is full.
Note that this fault is

based on a pixel
counter and not a
sensor, so shaking the
cartridge won’t help.
Just have a new
cartridge ready for
09-100 Toner Low when it is needed.
Print Cartridge The print cartridge

09-350 Warning count is nearly up.
09-450 Replace Print

59
Cartridge
The print cartridge

CRUM chip is not
detected by the
CRUM reader board.
Check the contact
Print Cartridge not springs in the
09-550 detected machine.
Print Cartridge is not

09-820 OEM
Read above about the

various cartridge
types. This fault
would happen if you
tried to install a DMO
region cartridge in a
Print Cartridge is the U.S. machine or vice
wrong version for your versa for example, or
machine’s region or if you tried to install a
09-830 plan 3550 ctg in a 3635.
Fuser Low
Temperature detected
10-100, 10- during a copy or print
200 job
Fuser Failed to warm

10-200 up
Check the fuser

cooling fan and the
10-300 Over Heat Error fuser’s thermistor.
60
Fuser Counter is
10-500 * Fuser Warning nearing end of life.
Fuser Counter has

reached end of life.
*Read below for how
to reset the fuser life
10-510 * Replace Fuser counter.
Raise the Doc Feeder

and make sure the
scan carriage lock is
14-100 Scanner CCD Lock fully disengaged.
15-100 thru Scan to Email

15-830 Problems
Note that next to the

Ethernet port are two
LED’s; the upper one
means the Network
Board is ready, and
the lower one blinking
17-100 thru Network Controller means that the
17-610 Errors network is ok.
17-700 thru
17-810 DHCP Server Errors
802.1X Authentication
17-900 Error
20-100 thru
20-900 Fax Problems
* Resetting the Fuser Count:
61
This is only necessary on the Phaser 3635 because the 3550 doesn’t
bother keeping count of the number of prints made on the fuser. Once you
are in Diagnostics Mode (read below), select ‘Service Info’ and then touch
‘HFSI’ (High Frequency Service Items). A chart with the two HFSI’s which
this model tracks will be shown (the fuser and the Document Feed Head
are the only two choices). Choose ‘fuser’ and touch ‘Reset’ followed by
‘OK’. You can also change the ‘max value’ if you want to. Setting the max
value to ‘0’ will effectively make the HFSI not tracked, meaning the
machine will never call for that HFSI again.
System Administration Tools:

The Administrator Tools give you lots of choices and control over the
machine’s setup in a relatively easy to follow menu. The two models have
different approaches for how to get into this Tools mode. Read below
about each.
For Phaser 3635: Press the ‘Log In / out’ button and enter the
administrator password (the default is ‘1111’). Then press the ‘Machine
Status’ button and select the ‘Tools’ tab.
For WC-3550: Press the ‘Machine Status’ button, scroll down to ‘System
Setup’ and press the ‘OK’ key. Enter the administrator password (the
default is ‘1111’) & then press ‘OK’ again.
Entering Diagnostics:
Here again, the two models have different approaches for how to get into
Diagnostic Mode.
For Phaser 3635: From the powered-on state, press and hold down the ‘#’
button and while still holding #, press the ‘Log In / out’ button and a
password screen will appear. Enter the password ‘1934’ followed by ‘OK’.
For WC-3550: Press the ‘Menu’ button, and then press the ‘#’ button and
a password screen will appear. Enter the password ‘1934’ followed by
‘OK’.
Once you’re in Diagnostics, you can look around through the menus and
you’ll find it’s pretty friendly. In a future article, we’ll have to come back to
list the important Component Control and NVM (memory) codes.
62
Well I hope this serves as an icebreaker for any of you who are going to be
repairing one of these two models for the first time. Happy repairs folks!
Rebuilding the Fuser Modules for the Work Centre® 4110 / 4112 / 4127
/ 4590 / 4595 & D95 / D110 / D125
Now here is a fuser module you really NEED to sink your teeth into. In the
4110 style copiers, the techs in the field almost always replace the parts in
the fuser as needed. Replacing the whole fuser module is virtually unheard
of, and for good reason. First off, the complete fuser retails for well over 2
G’s. It is a serious piece of equipment designed to run for millions of pages
with only the consumable pieces needing replacement at intervals. In this
case, the OEM parts are spared (such a rarity these days). So it will
definitely be important to know how to open these up to service them. We’ll
go through the important spared parts, and discuss alternative products
which are becoming available. Also, we’ll see how this fuser comes out of
the machine, how to crack one open to replace stuff, and finally how to
manage and reset counters.
These guys are kind of refreshing really; most of the important parts are
spared and they are actually quite easy to take apart. There is the Fuser
Heat Roller Assembly, which includes the roll, the bearings, and 2 drive
gears on the rear end. An alternative product which comes in considerably
lower is the 4110FHRK, which is a kit of a heat roll, 2 bearings and 2 gears
(for this option, you’d re-use the existing spacer ring, bushings, & retaining
clips). The Press Roll Assembly comes with its heavy metal shaft and the
pair of bearings. Here is a list of some of the more important parts in the
fuser along with the OEM part #’s:
604K67880 –Fuser Heat Roll Assembly (or 4110FHRK Fuser Heat Roll
Kit for a generic choice) 059K37001 – Fuser Press
Roll Assembly 130K64321 / 130K64331 / 130K64341 –Thermistors 1/2/
& 3 008R13085 – Fuser Cleaning Cartridge (web cartridge) (or 4110FW
for a generic web only choice) Other spared parts include the Heat and
63
Press Picker Finger Assemblies (or the fingers alone if you prefer), also the
thermostats and all 3 heat lamps are all available if needed.
The most frequently replaced part in the fuser would be the Fuser Cleaning
Cartridge (fuser module). There are several valid part numbers including
008R13042 / 008R13085 / 008R13000. These web cartridges retail for
around $200.-. A less expensive alternative is to replace the web only with
a good aftermarket product (example 4110FW – Fuser Web). See photo
#1 where you can see how the web material is routed in the web cartridge.
The Cleaning Cartridge is removable by one centrally located screw near
the front end, and then by releasing a single thumb screw near the rear end
of the top of the Cleaning Cartridge.
Now let’s get into how to remove the fuser from the machine: FUSER
REMOVAL:
CAUTION: These things get super hot, so shut down the machine and
then allow plenty of time for the fuser to cool off before you handle it.
1. Remove the Duplex Drawer by opening the front door and sliding the
Duplex Drawer out. Release the stoppers found near the center of each
rail, which when pushed in will allow the drawer to slide further till you can
gently lift the Duplex Module off its rails.
2. Push in and turn the green handle marked with a “2” to release the
Marking Drawer. The Marking Drawer is the one in which the fuser sits.
Slide it out and then release the stoppers found near the center of each rail.
Releasing those will allow you to slide the Maintenance Drawer further out
to the “Maintenance Position.”
3. Remove the Fuser Cleaning Cartridge from the top of the fuser (1 screw
+ 1 thumbscrew).
4. Take off the Front Cover of the Fuser (2 screws and release the front
fuser cooling fan connector) (see Photo #2).
5. Remove the Transfer Belt front cover (2 screws from the front).
64
6. Remove the Pin Support (2 screws). This piece is located just to the right
of the Marking Drawer Release Handle (a green lever-like handle with the
“2” on it) below the fuser.
7. Now open the “2d” Fuser Upper Chute and swing it up to the left out of
the way.
8. Be sure the fuser is cool first, then grab the fuser from the top center and
lift it out of the Marking Drawer carefully.
NOTE that when reinstalling the fuser, the fuser module has two holes in
the bottom which line up with a pair of pins sticking up out of the Marking
Drawer. To re-secure the Pin Support, wait till everything is back together
and the Marking Drawer is slid all the way back into the machine with the
green “2” lever back to its latched position, and THEN secure the Pin
Support.
Now that you have the fuser out of the machine, you can disassemble it. I
think you’ll like this. It’s pretty easy once you know the ropes.
FUSER DISASSEMBLY PROCEDURE:

1. First take off the Lower Input Chute (2 screws) from the left side of the
fuser (see Photo #3).
2. Remove the Lower Exit Chute (2 screws) from the right side of the fuser
(see Photos #4 & 5).
3. Take off the Press Roll Picker Finger Assembly (2 screws fasten a pair
of metal plates to a metal bar) (see Photo #6).
4. Remove the 3 Fuser Heat Lamps by disconnecting their connectors at

either end. At the rear end there is a Connector Cover which is snapped in
place. Pay attention at this point to which ones go where to help make
reassembly easier for you later. The two white connectors at the front end
can be interchanged without a problem but at the rear end you have to
have 1 white, 1 blue and 1 red connector.
65
5. Next, you will be preparing to open up the Clam Shell to expose the Heat
and Press Rolls. You must first raise the Upper Exit Chute (a green lever
marked “2a” can be found at the front end of this chute which includes the
Fuser Exit Sensor and the Heat Roll Picker Finger Assembly). Then you
also need to remove one screw from the front end (see Photo #7) and one
from the rear end (see Photo #8).
6.Now open the Clam Shell up by pivoting the heat roll half of the fuser up
and to your left (if you’re facing the front end of the fuser) till the fuser is
fully opened up (see Photo #9 for a fully opened fuser).
7. Now you can remove the Pressure Roll Assembly out of its cradle. Note
at this time how the Press Roll Shaft sits securely in the lever grooves, so
you can return it to the same position at reinstallation
8. Next comes the Fuser Heat Roll Assembly. Loosen the screw which
keeps the front Heat Roll Stopper Arm in place (see Photo #9). Similarly,
loosen the screw which keeps the rear stopper arm in place. Lift both
Stopper Arms up and out of the way and you can remove the Fuser Heat
Roll from its cradle.
9. When replacing the Heat Roll it’s a good idea to re-tape the Thermistor
Heads with fresh Kapton Tape, or replace the Thermistors entirely. Note
also that the bearings are very important parts in these fusers. Often the
Heat Roll Bearings will fail far in advance of the Heat Roll’s surface being
worn out. Fortunately, replacement bearings can be found (4110FHRB).
Now for resetting the counters. To clear the web count, you will hold down
‘9’ and ‘Stop’ together till the prompt asks if you’ve replaced the Cleaning
Cartridge. Choose “Yes” to reset values to ‘0’. Simple enough most
times, but if the machine keeps asking for a web cartridge after that, it may
in some cases be necessary to go also into NVM Read / Write and reset
code 744-167 back to ‘0’.
66
Finally, here is how to manage the HFSI (High Frequency Service Items)
counters for the other fuser parts. First go into Diagnostic Mode by
holding down the ‘0’ button for 5 seconds and then, while still holding the
‘0’, press ‘Start’. A prompt for the “CE Access Number” will show up.
Use the default password ‘6789’ followed by ‘Confirm’. If that does not
work, some newer models instead require that you hold down together ‘*’,
‘#’, & ‘Stop’ until the password prompt shows up. Then use the ‘6789’
default password. Press ‘Machine Status’ button to see the UI Diagnostic
screen. From there, choose ‘System Settings,’ then ‘Common Settings,’
followed by ‘Maintenance / Diagnostics.’ Then look for “HFSI
Counters.” Below is a quick list of the HFSI (High Frequency Service
Item) codes so you’ll know what chain – link code to enter:
HFSI Counter Reset codes: 954-841: Fuser Heat Roll 954-842: Fuser
Press Roll 954-843 : Heat Roll Fingers 954-844 : Press Roll Fingers 954-
845 : Thermistors
That should do the trick! I hope you enjoy working on these fusers. Happy
repairs folks.
Xerox models: Work Centre 7328, 7335, 7345, 7346 (and WC-7228,
7235, 7245
There’s more to be said about this 7328 family of machines. It remains a
viable population of full color copiers in the aftermarket scene. This group
was the last of the C32 style to be produced. In earlier ENX articles, we’ve
covered the basics of the machine and its consumables, but some things
remained unsaid. Although previous articles explained how to get into the
component control codes (IO check) and NVM codes, when you get there,
the machine is not so kind as to give you a nice scrolling list of codes on
the control panel. Instead, you need to know which code you want to enter.
It’s time to address that missing bit of info and get a list into your hands (at
least a partial list), so you can fully support the machine, even though you
may not be blessed with access with a PWS laptop with the interface
software for this series.
Entering Diagnostic mode (CE Diagnostic Mode):

67
Hold ‘0’ for at least 10 seconds, then press ‘Start.’ A password prompt
should show up. Enter ‘6789’ followed by ‘Confirm.’ Now press the
‘Machine Status’ button. You’ll want to choose the ‘Tools’ tab at which point
you will see 3 columns of choices—the one on the left will have 4 choices.
Choose the top one which says ‘System Settings.’ The middle column has
the heading ‘Group.’ From there, choose ‘Common Service Settings,’ and
then in the right column (the heading says ‘Features’), you will find another
scrollable list of possibilities. Scroll down and touch ‘Maintenance /
Diagnostics’ which will bring you to a menu of most of the really important
stuff. If you want to test components such as motors, clutches, sensors,
etc. you will choose ‘IO check.’
COMPONENT CONTROL (IO CHECK):

From the ‘Maintenance / Diagnostics’ menu, choose ‘IO Check.’ This will
bring up a screen which prompts you for a Chain / Link number (the “chain”
is the first set of 3 digits, and the “link” is the second set of 3 digits). Enter
the desired code and select ‘Enter Number.’ If it is an input component
(sensors for example), the display will indicate the current status in the
‘Status Column’ and will count up (by +1) when the component is switched
on or off. If it is an output component (motors for example), the component
will energize. You can run multiple Chain / Link codes by entering the first
code, then entering the second one while the first one is still running.
Some output codes cannot be safely run at the same time. The machine
knows these would be “conflicts” and will not run them simultaneously. If
you enter two conflicting output component codes, the second one will
simply fail to activate the component to prevent possible damage to the
machine (smart cookie this machine is).
Below is a list of the available Input Component Codes you can test
(sensors, switches, etc.):
INPUT COMPONENTS (sensors or switches):

Input Component
Code Name Description
68
004-100 Belt Home Sensor * Read sensor low
Drum Motor
(YMC) Failure Drum Motor (YMC)
004-101 Detection seized = High
Drum Motor
(Black) Failure Drum Motor (Black)
004-102 Detection seized = High
Fuser Fan Lock Fan rotation is stopped

004-200 Failure = Fault
Bottom Fan Lock Fan rotation is stopped

Developer Fan Fan rotation is stopped

004-202 Lock Failure = Fault
LV Fan Lock Fan rotation is stopped

Fan rotation is stopped

004-204 Rear Fan Failure = Fault
No paper detected =
005-102 Document Sensor High
Registration
005-110 Sensor (DADF) Paper detected = Low
DADF Feed Out

005-205 Sensor Paper detected = Low
DADF Pre-
Registration
69
DADF Invert
DADF Feeder
Cover Interlock
005-212 Switch Feeder Cover open
DADF Platen
005-213 Interlock Switch Platen Interlock open
005-215/216/ DADF #1/2/3 Tray Light is not blocked by

217 APS Sensor the actuator
DADF #1/2/3 APS

005-218/219/ Sensor (Auto paper detected by
220 Paper Size) APS No.1 Sensor
DADF Tray Size paper detected by

005-221/222 Sensor No.1/No.2 Tray Size SNR No.1
Nudger Position The Nudger Roll is at

005-225 Sensor UP position
Polygon Motor Regular rotation of

006-160 Ready Signal Polygon Motor = Low
007- Tray 1 Size Switch

100/101/102/103 1/2/3/4 ON = Analog value
007-104/105/ Tray 2 Size Switch

106/107 1/2/3/4 ON = Analog value

108/109/110/111 1/2/3/4 ON = Analog value

112/113/114/115 1/2/3/4 ON = Analog value
70
007- Tray 1/2/3/4 Level

116/117/118/119 Sensor Lift Up = High
007-
120/121/122/ Tray 1/2/3/4/5 No
123/125 paper Sensor No paper = High
Face Up Tray Low when Tray is

007-128 Detect installed = Low
#1 Feed Out
008-100 Sensor Paper detected = High
#3 Feed Out
#4 Feed Out
Registration
008-104 Sensor No paper -ON = Low
008-105 DUP Wait Sensor Paper detected = High
008-106 T/A Sensor Paper detected = High
TTM Paper Path

008-107 Sensor1 Paper detected = High
TTM Paper Path

008-108 Sensor2 Paper detected = High
008-109 OHP Sensor#L ON = Low
008-110 OHP Sensor#R ON = Low
008-300 DUP Open Switch ON = High

71
Toner Ctg New

009-101 Sensor – Yellow Low=new, High=old
Toner Ctg New

009-102 Sensor – Magenta Low=new, High=old
Toner Ctg New

009-103 Sensor – Cyan Low=new, High=old
Toner Ctg New

009-104 Sensor – Black Low=new, High=old
Toner Waste Full

009-150 Sensor ON = High
Drum Ctg Present

009-151 – Yellow Drum Ctg is installed
Drum Ctg Present

009-152 – Magenta Drum Ctg is installed
Drum Ctg Present

009-153 – Cyan Drum Ctg is installed
Drum Ctg Present

009-154 – Black Drum Ctg is installed
2nd BTR Retract

009-200 Sensor Retraction ON = Low
Paper On Belt
1st BTR Retract

009-203 Sensor Retraction = Low
010-101 Fuser Exit Paper detected = High

72
Full Paper Stack

010-102 Sensor Not Full = Low
IOT Registration
012-100 Clutch Clutch OFF = High
Horizontal
Transfer Entrance
Horizontal
Transfer Exit
Horizontal
Transfer IOT Full
012-215 Paper Sensor No paper = High
Horizontal
Transfer Interlock
012-305 Sensor Open = High
062-201 Sheet Abort Document Registration
IIT Registration De-actuation of

062-212 Sensor Registration Sensor
062-240 ADF Exist DADF is not installed
062-251 APS Sensor1 Document detected
062-253 APS Sensor3 Document detected
062-272 Scan Start Scan available
062-300 Platen I/L Switch Platen closed
062-301 Angle Sensor Platen opened

73
* Note on testing the IBT Belt Home Position Sensor: First enter the
code 004-104 (to turn on the IBT 5V for the sensor), then enter 004-100.
When the IBT belt is not at the home position, it reads as an open circuit
(High). Rotate the belt a full revolution; whenever it passes the home
position, the signal should change to “Low.”
OUTPUT COMPONENTS (motors, clutches, etc.):
WARNING !!! Read the information in the descriptions carefully, especially
for motors which can cause damage to the IBT belt if the recommended
precautions are not taken.
Component
Code Name Description
Re-switch the Steering Cam to

Home position once and
operate it at half cycle after
004-001 Steering Motor that.
Operate with the IBT Assy.

IBT Motor (104 removed to prevent Transfer
004-002 mm/sec) Belt damage
Remove all Drum Cartridges

Drum Motor YMC before energizing to prevent
004-003 (104 mm/sec) Belt damage
Returns Steering Cam to home

position ON = Low. Operate
with the IBT Assy. removed
Steering Motor to prevent Transfer Belt
004-005 Home Position damage
Remove all Drum Cartridges

Drum Motor K before energizing to prevent
004-006 (104 mm/sec) Belt damage
74
Rotate at high speed. First

OPEN the Left Hand Cover to
Main Motor (194 avoid the 2nd BTR damaging
004-008 mm/sec) the belt
004-014 IBT_5V ON ON = High
Fuser Fan, LV Rotate the FUSER FAN, LV

Fan and Rear Fan FAN and REAR FAN at high
Rotation High speed. (Rotation is Low at
004-050 speed Power ON)
Developer Fan
and Bottom Fan Rotate the DV Fan and Bottom
004-051 On Fan at high speed
005-
001/
002/003/ DADF Feed Motor
004/005 (Speed 1/2/3/4/5) ON for 50sec> Auto OFF
DADF Feed Motor

005-014 (Reverse) ON for 50sec> Auto OFF
005-
026/
027/028/ DADF Reg. Motor
029/030 (Speed 1/2/3/4/5) ON for 50sec> Auto OFF
DADF Reg.
005-036 Motor(Reverse) ON for 50sec> Auto OFF
Nip Release
005-072 Solenoid 3 sec on
005-073 Stamp Solenoid ON for 10 msec> Auto OFF

75
005-083 Doc Ready Turn ON the Doc Ready signal
Belt: Turn ON the DOC SET

005-084 Doc Set LED LED
005-088 Image Area ON for 5 sec
Document Nudger Performs Nudger Roll

005-090 initialize initialization
Fan at high speed (24V) for 5

IPS Cooling Fan sec, then low speed (13V). Fan
006-004 (Low speed) Slow = Low
IPS Cooling Fan Operate the IPS Cooling Fan at

006-014 (High speed) high speed
LD ON Enable Concurrently for 4 colors (LD =

006-030 Signal Laser Diode)
Polygon Motor ROS (Laser Unit Polygon

006-031 Start Signal Motor) turns on briefly.
Start-of-Scan Sensor gain

006-032 SOS Gain signal
Tray 5 FEED
007-003 Clutch Energize Tray 5 Feed clutch
008-
001/ Tray 1/2/3/4
003/005/ Feed/Tray Lift Feed (Rotates #1/2/3/4 Feed
007 Motor (Fwd) Motor in paper feed direction)
008- Tray 1/2/3/4 Lift-Up (Switches OFF

002/ Feed/Tray Lift automatically 6 sec after Lift-Up
004/006/ Motor (Rev) has started, or when the Level
76
008 Sensor detects Lift-Up
Duplex Motor Start operation. Switches OFF

008-009 (200.1 mm/sec.) automatically at 1000 msec
3TM Takeaway
Motor (104 Start operation. Switches OFF
008-022 mm/sec) automatically at 1000 msec
Registration Switches on. Switches off

008-037 Clutch automatically at 400msec
Registration Switches on for a longer period

008-038 Clutch Long of time
Switches on in output direction.

Switches OFF automatically at
008-042 Invert Clutch CW 400msec
Switches ON in Invert direction.

Invert Clutch Switches OFF automatically at
008-043 CCW 400 msec
Exit Gate
008-045 Solenoid 1 On for 200 msec
Duplex Gate Face Up position ON for 200

008-046 Solenoid msec
Duplex Motor Start operation. Switches OFF

008-054 (302 mm/s) automatically at 1 sec
Tray 2 (1TM
option) Takeaway Start operation. Switches OFF
008-077 Motor (400 mm/s) automatically at 1 sec
008-214 (TTM option) Start operation. Switches OFF

77
Takeaway Motor automatically at 1 sec

#1 (208 mm/s)
(TTM option)
Takeaway Motor Start operation. Switches OFF
008-219 #2 (370 mm/s) automatically at 1sec
Y Color Disp. MOT turns ON,

Y – Toner and switches OFF
009-001 Dispense Motor automatically after 5 sec
M Color Disp. MOT turns ON,

M – Toner and switches OFF
C Color Disp. MOT turns ON,

C – Toner and switches OFF
K Color Disp. MOT turns ON,

K – Toner and switches OFF
Y Color Developer Bias DC

009-005 Y_DB DC Component Output
The clutch for driving K Color

Developer Clutch turns ON, and switches OFF
009-013 –K automatically after 5 sec
Developer Drive
Motor (Normal- Switches off automatically after
009-014 speed) 5 sec
009-034 Agitator Motor Agitator Motor ON
009-040 ROS Shutter ROS Shutter: Rotates in Close

78
Close direction (Brush: Contact

direction)
ROS Shutter: Rotates in Open

ROS Shutter direction (Brush: Retract
009-041 Open direction) ON = High
K – Erase Lamp
009-042 (104 mm/s) K ERASE LAMP lit
YMC – Erase
009-045 Lamp (104 mm/s) YMC ERASE LAMP lit
BTR2 Retract MOT. Switches

off 800 msec after the Retract
SNR detected the Contact
009-051 2nd BTR Contact Position (High)
Switches off 60 msec after the

Retract SNR detected the
009-052 2nd BTR Retract Retract Position (Low)

009-054 1st BTR Contact Contact Position (High)

009-055 1st BTR Retract Retract Position (Low)
ADC Sensor Switches off automatically after

009-078 Shutter Open 100msec
ADC Sensor Switches off automatically after

009-079 Shutter Close 100 msec
010-001 OCT Motor (CW) Switches on forward and

79
switches off automatically at

150 msec
Switches on reverse and

OCT Motor switches off automatically at
010-002 (CCW) 150 msec
H-Transport Gate- Horizontal Transport Gate

012-060 In Solenoid Open Open (off after 200msec)
H-Transport Gate- Horizontal Transport Gate

012-061 In Solenoid Close Close (off after 200msec)
IIT Exposure Turn the Lamp ON for 180sec>

062-002 Lamp Auto OFF
Move Scan Carriage 50 mm

IIT Scan Motor from current position in Scan
062-005 (Scan) direction
Move Scan Carriage 50 mm

IIT Scan Motor from current position in Return
062-006 (Return) direction
062-086 IIT Image Area IMAGE-AREA Signal Output
Well, that should give you all a better handle on troubleshooting problems in this series
of models. They are great copiers and worthy of fixing for years to come. Parts remain
readily available and the same is true for the supplies. Enjoy everyone!
As noted in last month’s article, some of the HFSI counters can be reset by the User
easily enough. Simply press the ‘Machine Status’ button and select the ‘Supplies’ tab
on the control console. Select the consumable you want to reset and press ‘Reset
Counter’ on the screen.
80
** Some HFSI counters require resetting from Diagnostics. Enter Diagnostic Mode (CE
Diagnostics) as explained earlier in this article and choose ‘Adjustment / Others’ from
the menu. Select ‘HFSI Counter.’ Scroll down the list and find the HFSI you want to
reset and press ‘Details.’ To clear the counter, select ‘Reset Current Value.’ The
screen will say ‘Job completed.’ You can also “Change Spec Life” if you want a
particular counter to go longer between replacement messages. Press ‘Close’ when
you’re done.
There are a few alternate Boot Modes you can use if the machine is having trouble
booting up. These may help you get rid of erroneous codes or commands which cause
trouble in the booting process. Keep in mind you may lose some information (such as a
print jobs in the queue) by using these alternate start-up methods.
Special Boot Modes:

Job Log Initialization: this will delete any print or copy job which is in progress before
the machine boots up. To boot up with “Job Log Initialization,” hold the ‘1’, the ‘Stop’,
and the ‘Energy Saver’ buttons all together while turning on the power. Keep holding
the buttons until the boot up screen with the progress bar appears.
Spool Initialization: this will delete all pending print or copy jobs in the queue before
the machine boots up. To boot up using “Spool Initialization,” hold the ‘6’, the ‘Stop’,
and the ‘Energy Saver’ buttons simultaneously while you turn on the power. Keep
holding the buttons till the boot up screen appears.
There are other special Boot Modes, but the other ones are not to be taken lightly, so
we won’t cover them here. One is for initializing the HDD which wipes out all customer
data. The final one initializes the ESS NVM (memory) which would then require
someone to come along with the PWS laptop to reload all of the Memory Settings for
the machine.
I think that should do it for this month. Next article we’ll sift though the rather lengthy list
of Component Controls available to you from Diagnostics so you can test sensors,
motors, clutches, etc. Have a great September!
81
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Interestingly, the first toner cartridges which come with a new machine are set to
“Worldwide” for the Region, and “Neutral” for the Contract Type. Once the initial
cartridges run out of toner and get replaced, whichever toner cartridge is installed in the
machine becomes that machine’s required toner cartridge version. The machine sets up
its “Geographic Setting” and “Contract Type” based on the first replacement toners
introduced to it.
The toner cartridge estimated yields (based on 5% coverage) are 26K for Black and
15K for Cyan, Magenta, or Yellow. They will “time out” even if they’re not completely
empty thanks to the Toner Reset CRUM chips on the cartridges. The Toner CRUM
chips also tell the machine which color they are, which “version” of the toner cartridges
they are, and how many prints the cartridge has already run.
The Drum Cartridges (013R00647 for models 7425-7435 and 013R00662 for models
7525-7556 & 7830-7855) appear 4 times in the machine (one for each color position).
The yield is stated as being 56K for the 7425 version and 125K for the 7525 version.
The counters are reset automatically when the new drum cartridges are installed (a new
Drum Reset CRUM is the key here). If you want to rebuild a drum cartridge, you’d want
to pick up the drum, the Blade, the Charge Roller and the appropriate Drum Reset
CRUM chip. If you suspect that one of the cartridges might be causing a copy quality
issue, you can swap one for another without any problem.
Then there’s the Toner Waste Container (008R13061) which has a stated yield of 43K.
Below is a list of the other consumables with their associated HFSI codes, yields and
notes about how to reset the counters.
Developer Calibration (dC905) (Toner Concentration Sensor Calibration):

For the Developer Calibration, you'll go into Diagnostics and select "copier DC
Routines, dC 905 TC (Toner Concentration) Sensor Calibration". Touch the 'Start'
button to begin. The message will remind you to only run the routine if new developer
has been installed… and to make sure that the developer is crammed in before
starting. The routine will energize all the needed components simultaneously in order to
tone up and calibrate the sensor for the new developer. Let it go through its entire
setup… if any of the Toner Sensor Failure codes come up: 09-360, 09-361, 09-362, or
09-363, you'll need to figure out why the machine is having trouble setting up the Toner
Concentration Sensor (make sure toner dispensing is working properly).
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Registration Setup (dC604):

For the Registration, the Service Manual has you use a routine called "dC 604
Registration Setup". Start with "Image Output Terminal Registration, Side 1 / All Trays /
Print Test Samples"… this is to say, you'll want to set up the general registration for the
paper path first before playing around with the scanner registration, the document
feeder registration, or an individual tray's registration. As you follow the prompts, the
machine will spit out 3 Registration Test Prints with a scale with numbers near each of
the edges of the sheet. Each edge is named… "Zone A" through "Zone D". You'll be
prompted to adjust Zone A … enter the number of the scale which is at the edge of the
sheet. Now, you'll select "Scanner Registration" and follow the touch screen prompts.
Take one of the Test Prints and place it on the platen glass. The rest is similar… Next
comes the "Document Handler (DADH) Registration" which is handled the same way.
Finally, you can select individual trays if necessary.
Running Test Prints from Diagnostics: Another goodie is the ability to run Test
Pattern Prints from diagnostics. This is extremely useful in troubleshooting copy quality
problems. When you run a Test Pattern from the machine's logic, you eliminate the
optics / reading part of the machine from the equation. The Test Patterns are in DC
Routines under dC606 Print Test Patterns. You'll go into diagnostics and choose
"Other Routines", select Image Quality Test Patterns 1-19, select your desired features,
1 or 2 sided print and the paper size to use for the pattern. You then also choose if you
want a label or a border on the sheet. Then select "Save" followed by "Start Test"
button.
This is the second part of a series on a relatively new bunch of Xerox brand copier /
printers which include a range of models. The C35, C45, C55 , also Work centre Pro35,
Pro45, Pro55. The DC535, DC545, & DC555 are all extremely close to one another.
Last month we did an overview of the machine and its supplies… we also went over the
Status Codes. Now you'll need to get some details to flesh out how to use the
Diagnostic mode to test components and make memory adjustments.
Let's start by recapping how to get into the Diagnostic Mode: To get into Diagnostics,
from the powered on state you'll hold down the '#' button while then pressing the
'Access' button… You'll be asked for a password which you'll enter using the keypad
(default is '1934') followed by 'enter'. If you get the password wrong 3 times in a row,
there will be a 3 minute lock out period after which you can try again. Once you're in, the
Main Menu will show up:
Main Menu:
Service Info: For reading software versions, billing counters, serial number, prints since
last call, and the Network IP address.
Fault History: Last 40 faults & fault counters.
dC Routines: Most of the diagnostic functions are found in the dC Routines including
NVM (memory) adjustments and component control codes. You'll need to know which
code to enter for any particular test or adjustment… so let's get into it.
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To get into the Memory Adjustments (Non Volatile Memory or NVM), you'll select "dC
Routines" and then touch "Copier Routines" followed by "131 NVM Read / Write".
The codes are arranged like many of the Xerox models… they have 2 digits called
the "Chain" followed by 3 digits which are referred to as the "Function" (for example 01-
001). You can get to a code either by entering it in the code entry box which appears on
your left, or you press the "Find" button and then scroll through the list of available
codes. When you see the code you want to read or change at the top of the screen,
press the code's description to highlight it. To read the current value in that code, touch
the "Read/Write" button.
The list of codes is extensive… there is a lot of stuff you probably won't ever play
around with. Following is a list of the ones from the copier options (chains 01 through
10) which are likely to be important to most of us…We don't have the space to get into
the fax related codes (chain 12 through 28) but you can get into those chains and scroll
through the choices if you ever need to find something in there.
MEMORY ADJUSTMENT CODES (NVM):
Code Description Default

01-001 Power Save Enable (0 to disable) 1
Foreign Interface Enable(set to 1 when installing an external device
03-001 0
such as a card counter or coin machine)
Auto-Configuration Enable (to stop auto configuration at start up, set
03-006 1
it to '0')
03-012 Product Configuration (Copier Speed) 35, 45, or 55 cpm 45
Doc Handler config (with or without Duplexing Automatic Document Auto
03-013
Handler)…0= DADH present, 1= flat top select
03-014 Inverter Switch (0= paper exits face up, 1 = paper exits face down) 1
05-001 DADH Feed Head Count 0
CRU Days (day count for the Customer Replaceable Unit or Drum
05-002 0
Cartridge)
06-001 Light Level (Laser Light Level for 600dpi laser) 3721
Feeder Module Type (High Capacity Feeder, HCF present… 67 =
07-001 67
No HCF, 68 = With HCF present)
08-001 Print Rate (prints per minute… 0 = 35, 1= 45, 2 =55 ppm) 2
08-074 IOT LE Reg Simp (Lead Edge Registration for side 1 sheets)** 141
08-075 IOT LE Reg Dup (Lead Edge Registration for duplexing)** 129
09-002 Charge Scorotron (Charge Wire voltage in microAmps) 800
09-003 Charge Grid (Charge Grid voltage in microAmps) 430
09-007 Transfer LE Side 1 (transfer voltage for lead edge of simplex) 350
09-008 Transfer Mid Side 1 (transfer voltage for middle of sheet) 350
85
09-009 Transfer TE Side 1 (transfer voltage for trail edge of simplex) 350
09-010 Transfer LE Side 2 (transfer voltage for lead edge of 2nd side) 350
09-011 Transfer Mid Side 2 (transfer voltage for middle of side 2) 350
09-012 Transfer TE Side 2 (transfer voltage for trail edge of side 2) 350
09-013 Detack AC Side 1 (detack voltage for Lead Edge of side 1) 130
09-018 Detack AC Side 2 (detack voltage for Lead Edge of side 2) 145
Developer Bias Print Level (the actual voltage is the negative of what
09-021 350
the value in memory is set to)
Toner Concentration Sensor Control Voltage (a value of 800 = 8
09-069 volts) Note: Read later in this article for the proper way to Calibrate 800
this Sensor for Developer replacement.
9-096 Developer Temperature reading (degrees C) -
09-097 Humidity (%RH) -
Altitude adjustment in meters (0=0-749, 1=750-1499, 2=1500-2249,
09-098 0
3=2250-2999, 4=3000+)
09-101 Ambient Temperature (degrees C) -
Toner Concentration Sensor Fault state (value=1 if fault is declared)
09-115 0
Reset by powering off and back on*
Humidity Sensor Fault state (value=1 if fault is declared) Reset by
09-267 0
powering off and back on*
Developer Temp. Sensor Fault (value=1 if fault is declared) Reset by
09-268 0
Ambient Temp. Sensor Fault (value=1 if fault is declared) Reset by
09-269 0
09-271 Developer Material Age 0
Fuser Standby Temperature (35 cpm = 177 degrees C, 45/55 cpm = 177 or
10-028
188 degrees C) 188
Fuser Run Temperature (35 cpm = 172 degrees C, 45/55 cpm = 183 172 or
10-029
degrees C) 183
10-030 Fuser Low Ppwer Temp (Power Save Mode temperature) 135
10-063 Fuser Web Counter (reset to '0' when a new web is installed) 0
Finisher Module Type (65 = Oscillating Catch Tray (OCT), 67 =
Simple Catch Tray (SCT), 110 = Low Capacity Stapler Stacker (2K)
(LCSS2K), 120 = Low Capacity Stapler Stacker (1K) (LCSS1K), 130
12-001 = High Capacity Stapler Stacker (HCSS), 140 = High Cap. Stacker 65
Booklet Maker (HCSBM), 150 = High Cap. Stapler Stacker Booklet
Maker (HCSSBM) 160 = Binder, 170 = Booklet Maker, 100 = No
Finisher
14-002 Duplexing Auto. Document Handler (DADH) Lead Edge Registration 70
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14-003 Platen Top Edge Registration ** 4747

14-004 Platen Lead Edge Registration ** 70
14-014 Scanner Lead Edge start ("active hotline") in 0.1 mm increments ** 350
Scanner Magnification Adjustment - Adjusts platen scan speed (lead
14-027 100
to trail edge to help you compensate for magnification errors
19-001 Megs of Memory (read only) 16
* Powering the machine off and back on… to clear some of the faults. Don't simply
unplug the machine, it can cause memory corruption and headaches of all sorts. To
power off, touch the "on/off" button… this will bring up a "power down options" window.
Touch "Power Off" then "Confirm"… you'll need to then wait about one minute for the
machine to shut down entirely. The Service Manual says to avoid cutting power to the
machine before the power down sequence completes itself if at all possible.
** Registration Adjustments are all best approached using a special procedure

explained below called "dC 604 Registration Setup"… this process sets up all of the
various registration adjustments in a systematic way.
The next thing you'll want to know about will be how to run component tests from
Diagnostics. These tests are run from "DC330". You'll find both Input Codes and Output
Codes all together in here. Input codes are for testing sensors, switches, etc and the
output codes allow you to run motors and solenoids, clutches and so forth. You can
choose up to 6 components together (as long as the components you choose are
allowable together). One nice thing is that you can find component codes from the touch
screen as they are available in a scrollable menu. Here's how this works:
Go into Diagnostic Mode and select "DC Routines"… choose between "Copier
Routines" followed by "330 Component Control". You can either press the "Find" button
and scroll through the entire list of codes or you can enter a "Chain Number" and scroll
through only the functions in that "chain" (again, the chain is the first 2 digits of any code
(ranges from 01 to 14 for copier related codes and 20 is for fax related codes). When
you see a code you wish to have ready to go, touch that Components Name button and
then touch "Select"… this will add the code to your short list of up to 6 readied codes
(The word "yes" will appear next to that code's description. Touch "Save" to save your
list which will then bring up the "Component Control Window" which is the short list of
up to 6 components which you have selected. Touch a control code to highlight it and
then touch "Start" to start that component's test. If it's an input code, you'll see the state
of the code will show up to the right side of the component code's description (it'll say
"High" or "Low" for most of the codes)
Below is a listing of many of the useful codes available to you… I have chosen to
leave off chain "20" which is the fax related stuff because it is quite lengthy… It's
fortunate that you can go into chain '20' and scroll through all of the options.

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Code Description Notes & Details

01-300 Front Door Interlock Switch High = closed
01-305 Left Door Interlock Switch High = closed
DADH Closed Switch (Duplexing Auto Doc.
05-300 High = closed
Handler)
05-305 DADH Cover Interlock High = closed
05-310 DADH Document Present Sensor High = Document sensed
05-315 DADH Length Sensor 1 -
05-320 DADH Length Sensor 2 -
05-325 DADH Width Sensor -
05-330 DADH Takeaway Sensor High = Paper Present
05-335 DADH Takeaway Roll Sensor High = Paper Present
05-340 DADH Registration Sensor High = Paper Present
05-345 DADH Exit Sensor High = Paper Present
05-350 DADH CVT (constant velocity transport) Sensor High = Paper Present
High = ready
ROS (Raster Output Scanner or Laser Unit)
Run the ROS motor (06-
06-320 (Motor Ready Sensor) sensor detects when ROS
020) at the same time to
motor is at required speed
test sensor.
High = ready
ROS (Laser Unit) laser intensity and motor are
06-340 Run the ROS motor (06-
both up to speed and working.
020) to test the sensor.
07-301 Tray 1 Home Switch High = home
07-331 Tray 1 Paper Empty Sensor High = out of paper
Tray 4 (HCF, High Cap Feeder) Paper Empty
07-334 High = out of paper
Sensor
07-335 Bypass Empty Sensor High = Paper Present
High = stack is in feed
07-383 Tray 3 Stack Height Sensor
position
High = stack is in feed
07-384 Tray 4 (HCF) Stack Height Sensor
position
08-103 Tray 3 Feed Sensor High = paper present
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08-104 Tray 4 Feed Sensor High = paper present

08-150 Registration Sensor High = paper present
09-310 Low Toner Sensor High = toner present
High = sensor in
09-350 Waste Toner Full Sensor
replenisher sump
Toner Concentration Sensor (shows %
09-360 % is shown
concentration)
09-365 Humidity Sensor (RH - Relative Humidity) RH%
Degrees C (to nearest
09-370 Developer Temp. Sensor
degree)
Degrees C (to nearest
09-375 Ambient Temp. Sensor
degree)
Waste Toner Door Switch … sees if there is no
09-380 High = bottle is present
waste toner bottle present.
10-100 Fuser Exit Switch High = Paper present
10-120 Exit Sensor (from machine) High = Paper present
10-300 Fuser Temperature Sensor 'A' Degrees C
10-310 Fuser Temperature Sensor 'B' Degrees C
Chain 11 is all relating to Finisher sensors and
11-xxx switches… you can go to Chain 11 and then -
scroll through the available tests.
12-xxx OCT tests -
14-100 Exposure Lamp Carriage Home Sensor -
DADH Angle Sensor (sees if DADH is at 30%
14-310 -
angle or not)
14-315 DADH Document Size Sensor 1 -
14-320 DADH Document Size Sensor 2 -
That does it for the "Input Component Codes"… now on to the "Output Codes"… once
again, for some of the codes, I will include only the chain and you can go and scroll
through the options on screen.
OUTPUT CODES:
Code Description Notes & Details

04-010 Main Motor On / Off
05-010 DADH Feed Solenoid On / off
05-020 DADH Feed Motor On / off
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05-025 DADH Feed Roll Clutch On / off

05-030 DADH CVT (constant velocity transport) motor On / off
05-050 DADH Duplex Solenoid On / off
06-020 ROS (Raster Output Scanner / Laser Unit) On / off
Tray 3 elevator motor Up (Warning: Only energize
07-030 On / off
with Tray OUT)
Tray 4 (HCF) elevator motor Up (Warning: Only
07-040 On / off
energize with Tray OUT)
Tray 1 Feed Motor (Warning: Only energize with Tray
08-010 On / off
OUT)
08-020 On / off
OUT)
08-025 Tray 1 & Tray 2 Vertical Transport Motor On / off
08-030 On / off
OUT)
08-040 On / off
OUT)
08-045 Tray 3 & Tray 4 Transport Motor On / off
Default = not engaged
08-050 Bypass Feed Solenoid
in standby
08-060 Duplex Motor Slow speed On / off
08-062 Duplex Motor Fast speed On / off
Default = not engaged
08-070 Registration Clutch
in standby
09-010 Photoreceptor Drive Motor On / off
09-022 Photoreceptor Erase Lamp On / off
Ozone Fan (operation times out 20 seconds after run
09-030 -
is finished
09-035 Photoreceptor Cooling Fan -
09-040 Toner Dispense Motor On / off
09-045 Toner Cartridge Motor (spins the toner cartridge) On / off
09-060 HVPS Fault check High = fault
Charge Scorotron (Warning: make sure to run 09-
09-062 010 (photoreceptor motor) to avoid damage to the -
drum during this test)
Charge Grid (Warning: make sure to run 09-010
09-063 (photoreceptor motor) to avoid damage to the drum -
during this test)
90
Transfer Corotron (Warning: make sure to run 09-

09-064 010 (photoreceptor motor) to avoid damage to the -
drum during this test)
09-065 Chute Bias -
Developer Bias (Warning: make sure to run 09-010
09-066 (photoreceptor motor) to avoid damage to the drum -
during this test)
10-010 Fuser Web Motor On / off
10-030 Inverter Motor Forward (slow speed) On / off
10-035 Inverter Motor Reverse (slow speed) On / off
10-040 Inverter Motor Reverse (fast speed) On / off
Default is off (sends
10-045 Inverter Path Solenoid (diverter mechanism )
sheet to the inverter)
Default is "nip open" or
10-050 Inverter Nip Solenoid
solenoid off.
10-065 Vacuum Transport Fan On / off
11-xxx Finisher related tests of motors, solenoids, etc. -
Drives the tray between
12-005 OCT (Oscillating Catch Tray) Motor the two off-set
positions.
14-005 Exposure Lamp On / off
20-xxx Fax related tests
Xerox® WorkCentre 7425, 7428, 7435 & 7525, 7530, 7535, 7545, 7556
(Diagnostics Mode for Component Control and Testing)
Last month we began looking at the full color Xerox brand 7425 series copiers / multi-
function machines. We covered the fault code meanings and a few other topics. Now
let’s learn more about using the Diagnostic mode, particularly for the purpose of testing
parts of the machine in dC330 - Component Control mode.
To get to Component Control, you’ll need to enter Diagnostic Mode (CE

Mode). Press and hold the ‘0’ button for 5 seconds, then while you’re still holding ‘0’,
press ‘Start.’ This will bring up the CE Pass code screen. Enter ‘6789’ at the prompt
and touch ‘Confirm.’ Next press the ‘Machine Status’ button. Select ‘Tools’ followed by
‘System Settings.’ Now in the ‘Group’ column choose ‘Common Service Settings’ and
in the ‘Features’ column, scroll down and choose ‘Maintenance / Diagnostics.’ Within
this menu you will find ‘IO Check’ is one of the choices, and that will bring you to
Component Control.
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The rather lengthy list of components is broken into two categories. First there
are the Input Components, which include parts such as sensors and switches. Then
there are the Output Components which include motors, clutches, solenoids, and lamps.
The following list is shortened considerably to preserve space. Where there were
multiple codes which run the same component, the duplicates were dropped out. For
example, if a motor can be run in 3 different speeds, you’ll find only one of the three
speed listings shown in our list below.
Chain-
Component Name Description
Link
005-102 Document Sensor H = No Document detected
Document Registration
005-110 L = Document detected
Sensor
005-202 CVT-DADF Bottom Sensor H = Document detected
005-205 Doc. Feed Out Sensor H = Document detected
005-206 Doc. Pre-Reg. Sensor H = Document detected
005-211 Doc. Inverter Sensor H = Document detected
Doc. Feeder Cover
005-212 H = Doc. Feeder Cover Open
Interlock Switch
DADF Tray Size Sensor
005-221 L = No paper detected
No.1
DADF Tray Size Sensor
005-222 L = No paper detected
No.2
005-224 Scan Start Scan signal ON
005-225 Nudger Position Sensor H = Nudger Roll is at Home Position
Polygon Motor Ready
006-160 L = Regular rotation of Polygon Motor
Signal
007-116 Tray 1 Level Sensor H = Lift Up
007-120 Tray 1 No paper Sensor H = No paper
007-123 Tray 4 No Paper Sensor H = No paper
007-125 SMH No Paper Sensor H = No paper
007-128 Face Up Tray Detect Low when Tray is installed
008-100 Tray 1 Feed Out Sensor H = Paper detected
92
Chain-
Link
008-104 Registration Sensor H = No paper detected
008-105 Duplex Wait Sensor H = Paper detected
008-106 Takeaway Sensor H = Paper detected
008-107 TTM Path Sensor 1 H = Paper detected
008-108 TTM Path Sensor 2 H = Paper detected
008-300 Duplex Open Switch H = On
2nd BTR Contact
009-200 L = Retract position
Retract Sensor
009-201 POB Sensor L = Paper detected
1st BTR Contact
009-203 L = Retract Condition
Retract Sensor
010-101 Fuser Exit Sensor H = Paper detected
Fuser Motor (60.5mm
010-104 Fuser Motor rotation (at 60.5mm/s)
Speed)
042-201 Belt Home Sensor H = IBT is not at Home Position
1 = Fan not turning or prevented from
042-202 Fuser Fan Fail
turning
042-203 Drive Fan Fail
turning
042-204 Rear Bottom Fan Fail
turning
042-205 IBT Fan Fail
turning
042-206 HV Fan Fail
turning
042-207 Process 2 Fan Fail
turning
042-208 LVPS Exhaust Fan Fail
turning
062-212 IIT Registration Sensor L = On
062-240 ADF Exist H = On status
062-272 Scan Start L = Scan available
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Chain-
Link
062-300 Platen I/L Switch L = Platen is closed
062-301 Angle Sensor L = Platen is closed
Tray 1 No Paper Detects the #1 No Paper Sensor
071-101
Sensor ON/OFF.
071-102 Tray 1 Level Sensor Detects the #1 Level Sensor ON/OFF.
Tray 1 Paper Size Detects the #1 TRAY Paper Size Sensor
071-104
Switch SW5 ON/OFF.
Tray 2 No Paper Detects the Tray 2 No Paper Sensor
072-101
Sensor ON/OFF.
Detects the Tray 2 Level Sensor
072-102 Tray 2 Level Sensor
ON/OFF.
Tray 2 Feed Out Detects the Tray 2 Feed Out Sensor
072-103
Sensor ON/OFF.
Tray 2 Paper Size Detects the Tray 2 TRAY Paper Size
072-104
Switch Sensor SW5 ON/OFF.
Tray 3 No Paper
073-101 Detects Paper Presence (ON/OFF)
Sensor
073-102 Tray 3 Level Sensor Detects Paper Presence (ON/OFF)
Tray 3 Feed Out
073-103 Detects Paper Presence (ON/OFF)
Sensor
Tray 3 TRAY Paper Detects the Tray 3 TRAY Paper Size
073-104
Size Switch Sensor SW5 ON/OFF
Tray 4 No Paper Detects the Tray 4 No Paper Sensor
074-101
Sensor ON/OFF
Detects the Tray 4 Level Sensor
074-102 Tray 4 Level Sensor
ON/OFF
Tray 4 Feed Out Detects the Tray 4 Feed
074-103
Sensor Out Sensor ON/OFF
Tray 4 Paper Size Detects the Tray 4 TRAY Paper Size
074-104
Switch Sensor SW5 ON/OFF
MSI (Bypass) No Paper Detects the MSI No Paper Sensor
075-101
Sensor ON/OFF
MSI (Bypass) Nudger Detects MSI Nudger Position Sensor
075-102
Position Sensor ON/OFF
94
Chain-
Link
MSI (Bypass) Feed Out Detects the MSI Feed
075-103
077-100 Tray 2 Exit Sensor Detects the Tray 2 Exit Sensor ON/OFF
077-101 Tray 1 Exit Sensor Detects the Tray 1 Exit Sensor ON/OFF
077-102 POB Sensor Detects the POB Sensor ON/OFF
077-103 Regi Sensor Detects the Regi Sensor ON/OFF
Detects the MSI Feed
077-104 MSI Feed Out Sensor
Out Sensor ON/OFF
077-105
077-106
077-107
077-108 Duplex Path Sensor Detects the Dup Path Sensor ON/OFF
#1 OCT Home Position Detects #1 OCT Home Position Sensor
077-109
Sensor ON/OFF
#2 OCT Home Position Detects #2 OCT Home Position Sensor
077-110
Sensor ON/OFF
IOT Feed Ready Signal Detects the OFF/ON states of the Feed
077-120
Input Ready Signal
TM Regi Stop Signal Detects the OFF/ON states of the Regi
077-121
Input Stop Signal
TM Feed ON Signal Detects the OFF/ON states of the Feed
077-123
Input ON Signal
Face Up Tray Detect Detects the Face Up Tray Detect Switch
077-201
Switch ON/OFF
Left Hand Interlock Detects the Left Hand Interlock Switch
077-300
Switch ON/OFF
Left Hand Low Cover Detects the Left Hand Low Cover Switch
077-301
Switch ON/OFF
Left Hand High Cover Detects the Left Hand High Cover
077-302
Switch Switch ON/OFF
077-303 Front Interlock Switch Detects the Front Interlock Switch
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Chain-
Link
ON/OFF
077-305 Dup Cover Switch Detects the Dup Cover Switch ON/OFF
TM Left Hand Interlock Detects the TM Left Hand Interlock
077-306
Switch Switch ON/OFF
077-307 IBT Cover Switch Detects the IBT Cover Switch ON/OFF
091-100 Bottle Position Sensor Sensor that detects the availability of the
Waste Toner Bottle
091-101 Bottle Full Sensor Sensor that detects the fullness of the
Waste Toner Bottle
Indicates the High/Low outputs of the
091-102 Sensor Photo
rotation detect sensor
1st BTR Contact The read value of the 1st BTR Contact
094-200
Retract Sensor Retract Sensor
2nd BTR Contact The read value of the 2nd BTR Contact
094-201
Retract Sensor Retract Sensor
POB (Paper on Belt) Sensor the active level of the POB Jam
094-202
Jam Sensor Sensor
OUTPUT COMPONENT CONTROLS (motors, solenoids, clutches, &

lamps)
Chain-
Component Description
Link
005- Turns ON for 50sec - Auto
CVT Feed Motor CCW 55.0mm/s
001 OFF
CVT Feed Motor (750.0mm/sec.)
014 OFF
CVT Pre-Reg. Motor (55.0mm/sec.)
015 OFF
CVT Pre-Reg. Motor (220.0mm/sec.)
021 OFF
CVT Reg. Motor (55.0mm/sec.)
026 OFF
96
Chain-
Link
CVT Reg. Motor (460.0mm/sec.)
036 OFF
CVT Platen Motor (55.0mm/sec.)
037 OFF
CVT Platen Motor (220.0mm/sec.)
044 OFF
005-
CVT Nip Release Sol (PF2) 3sec ON
072
005- Turns ON for 10msec -
CVT Stamp Sol (PF2)
073 Auto OFF
005- Turns ON the Doc Ready
Doc Ready
083 signal
Belt = Turns on the DOC
005- SET LED
Doc Set LED
084 CVT = Turns ON for 5sec
- Auto OFF
005-
Image Area ON Turns ON for 5sec
088
005-
CIS Operation 1 Initializes the Nudger Roll
090
CVT Feed Motor (350.0mm/sec.)
093 OFF
CVT PreReg Motor (350.0mm/sec.)
094 OFF
010-
Fuser Motor (175mm Speed) Fuser Motor rotation
001
010-
002
010-
003
010-
Fuser Motor (60.5mm Speed) Fuser Motor rotation
004
042- Rotates the Main
Main Motor (175mm/s)
001 Drive Motor
97
Chain-
Link
Rotates at High Speed
042- when ‘start’ is pressed,
Fuser Fan
004 and Low Speed when
‘stop’ is pressed
Rotates when ‘Start’ is
042-
Drive Fan pressed, stops rotation
005
when ‘Stop’ is pressed
042-
Rear Bottom Fan pressed, stops rotation
006
042-
IBT Fan pressed, stops rotation
007
Rotates at High Speed
042- when ‘start’ is pressed,
HV Fan
008 and Low Speed when
‘stop’ is pressed
042-
Process 2 Fan pressed, stops rotation
009
042-
LVPS Fan pressed, stops rotation
010
042-
LVPS Exhaust Fan pressed, stops rotation
011
062- Turns the Lamp ON for
IIT Exposure Lamp
002 180sec - Auto OFF
Moves it 50mm from
062-
IIT Scan Motor (Scan direction) current position in Scan
005
direction - Auto OFF
Moves scanner 50mm
062- from current position in
IIT Scan Motor (Return direction)
006 Return direction - Auto
OFF
98
Chain-
Link
062-
IIT Image Area IMG-AREA Signal Output
086
Turns ON the document
062-
Exchange To ADF exchange command signal
091
to the DADF
071- Drives the Motor in the
Tray 1 Feed Motor (Feed Direction)
001 Feed direction
Drives the Motor in the Lift
071- Up direction. Does not
Tray 1 Feed Motor (Lift Up Direction)
002 move if the Level Sensor
is ON
001 Feed direction
072- Up direction. Does not
Tray 2 Feed Motor (Lift Up Direction)
002 move if the Level Sensor
is ON
001 Feed direction
073- Tray 3 Feed Motor 2-phase (Lift Up Up direction. Does not
002 Direction) move if the Level Sensor
is ON
Drives the Motor with 2-
074-
Tray 4 Feed Motor (Feed Direction) phase excitation in the
001
Feed direction
Up direction. Does not
074-
Tray 4 Feed Motor (Lift Up Direction) move if the Level Sensor
002
is ON when drive has
started
Drives the Motor with 1-2-
075- MSI Feed Motor 1-2-phase (CW 1-2) phase excitation in the
003 Feed Direction Feed direction, and at the
Feed transport speed
99
Chain-
Link
075- MSI Feed Motor in Nudger Up/Down Drives the Motor in the
004 Direction Nudger Up/Down direction
Turns ON the Takeaway
Clutch. Combine with Main
077-
Takeaway Clutch Drive Motor [042-001] to
001
drive #1 Takeaway Roll
and MSI Takeaway Roll
Turns ON the Reg Clutch.
077- Combine with Main Drive
Registration Clutch
002 Motor [042-001], to drive
the Registration Roller
077-
Exit Gate Solenoid Switches the Exit Gate
003
077- Switches the Face Up
Face Up Gate Solenoid
004 Gate.
Drives the Transport Roll
077- Duplex Drive Motor (121 speed forward of the Duplex Unit (121
007 rotation/MAX) Speed/Forward
Rotation/Max)
077- Duplex Drive Motor (121 speed reverse of the Duplex Unit (121
023 rotation/PRC) Speed/Reverse
Rotation/PRC)
077- Exit 2 Drive Motor of the Exit Unit (175
025 (175 speed reverse rotation/PRC) Speed/Reverse
Rotation/PRC)
077- Turns ON the TM T/A
TM T/A CL
030 Clutch
077-
TM T/A Motor (High) Drives the TM T/A Motor
031
077- Turns ON the Feed Ready
TM Feed Ready Signal Output
032 Signal
077- Turns ON the Regi Stop
IOT Regi Stop Signal Output
033 Signal
100
Chain-
Link
077- Turns ON the Feed ON
IOT Feed ON Signal Output
034 Signal
Moves the #2 Exit Roll
077- towards the axis direction
#2 OCT Motor
040 (turns ON for 1000msec,
Timeout)
Moves the #1 Exit Roll
077- towards the axis direction
#1 OCT Motor
042 (turns ON for 1000msec,
Timeout)
Controls the collective of
089-
MOB On/Off (High Power) MOB IN/OUT Diffusion
002
LED.
The output for DRUM
091- DRUM YMC/DRUM K/IBT MOTOR
YMC/DRUM K/IBT MOT
014 (175 Speed)
(175 Speed)
091- DRUM Motor / IBT Motor YMC The output of IBT Motor
017 (79Speed) reverse YMC (reverse rotation)
Rotates the Drum K Motor
091- DRUM MOT/IBT Motor K
at Process Speed (175
018 (175 Speed)
Speed)
The reverse rotation
091- DRUM MOT/IBT Motor K
output of IBT MOT K (79
021 (79 Speed) reverse
Speed)
091- Rotates Drum YMC Motor
DRUM YMC Motor ON (175_1mm/s)
022 at Speed 175_1
091- Rotates the Drum K Motor
DRUM K Motor ON (175_2mm/s)
030 at Speed 175_2
091- Turns ON the Erase Lamp
ERASE LAMP Y
036 Y
ERASE LAMP M
037 M
ERASE LAMP C
038 C
091- ERASE LAMP K Turns ON the Erase Lamp
101
Chain-
Link
039 K
Turns ON the Erase
091-
ERASE LAMP YMCK Lamps YMCK
040
simultaneous
091- The output of Agitator
AGITATOR MOT
041 Motor
092- Turns the LED on the side
ADC Specular
001 of the ADC mirror ON/OFF
Turns the LED on the side
092-
ADC Diffuse of the ADC straight
002
reflection ON/OFF.
Opens the ADC Shutter
* Close shutter after
092-
ADC Shutter Open testing it (use code 092-
003
004) to help avoid dirt on
the shutter sensor
092-
ADC Shutter Close Closes the ADC Shutter
004
093- The Dispense Motor-Y
DISPENSE MOTOR-Y (175mm/s)
003 output at 175 speed
093- The Dispense Motor-M
DISPENSE MOTOR-M (175mm/s)
093- The Dispense Motor-C
DISPENSE MOTOR-C (175mm/s)
093- The Dispense Motor-K
DISPENSE MOTOR-K (175mm/s)
094- Outputs the 2nd BTR Bias
2nd BTR (-)
001 (-)
094- Outputs the 2nd BTR Bias
2nd BTR (+)
002 (+)
Automatically stops when
094- Contact Position of the
2nd BTR Contact
003 2nd BTR Contact Sensor is
detected
094- 2nd BTR Retract Automatically stops when
102
Chain-
Link
004 Retract Position of the
2nd BTR Contact Sensor is
detected
094- Rotates the IBT Motor at
IBT Motor ON (175mm/s)
005 Process Speed 175
094- Rotates in reverse at
IBT Motor REVERSE ON
008 Process Speed 79
094- Retract Position of the
1st BTR Contact
detected
094- Retract Position of the
1st BTR Retract
detected
Subject: Sharp AR-M237
Question: Can someone tell me how to clear the DV and Maintenance
Lights on this model? I’m sure it’s still 20 sub 1 and 42 sub 1 but what is the
sequence of keys to get to that point?
Answer: Actually this model has all the counter resets under main code 24.
Then there is a menu of items to clear. To get into diagnostics: #,*, C, *.
Question: I have one of these that isn’t recognizing the large lower tray.
I’ve tried putting 08 255 to 3 but it keeps going back to 0, which is auto
detect, but it still won’t see it. I checked the connection on both the machine
and the LCF— is there a disable setting that turns it off if there is a
problem? I didn’t see any error code when I printed the list.
Answer: 05 and 08 codes are different on that machine. 08 255 on that
machine is 08 4105. Try that and see what happens.
1. Hold down ‘Back’ and ‘Help’ buttons together while turning the printer on.
2. Continue to hold the buttons until you see “Service Diagnostics V. x.xxx,
Initializing” on the display; you can then release the two buttons.
103
3. Scroll down through the Service Diagnostics Menu and select “NVRAM
Access”. In the submenu which shows up, scroll down to “Clear Tech Rep
Faults”. Choose this and then look for the fault you are experiencing and
reset it.
You can also choose from the same “NVRAM Access” list: “Reset CRU Life
Counters”. This is necessary if you are replacing any of the Customer
Replaceable Units (CRU) such as the Fuser Module, Transfer Roll
Assembly, Belt Cleaner Assembly or Toner Waste Bottle.
Well, hopefully that should do the trick to get everyone started at least.
We’ll have to return to this series and find out more about what else you
can do from Diagnostics in a future article. Happy repairs everyone.u
The printer should boot past stage 5 and 6 of the boot progress now and
not display a 49.4C02.
1. Cancel out of the wizard setup screens

2. Turn the printer off and connect the network cable
3. Turn the printer on and perform a cold reset
4. Turn the printer on
5. When the printer shows the memory counting, press and hold the 6 key
until all three lights on the control panel are lit
6. Release the 6 key
7. Press 3 or 9 to scroll to cold reset
8. Press 6 to select
9. Flash the latest available firmware to the printer
NVRAM initialization:
CAUTION: Initializing NVRAM resets the serial number, the event log, the
page counts, the calibration settings, and the EIO card. Use the SERVICE
menu to restore the serial number and page counts. You also need to
reconfigure any computers that print to this product to recognize the
product. Initialize NVRAM only when absolutely necessary. In most
situations, use cold reset to reset product variables but still retain the
needed values in the SERVICE menu. Before initializing NVRAM, print a
104
configuration page and a supplies status page to gather the following

information:
• Total page count

• Serial number
1. Turn the printer off and remove the network cable

2. Turn the printer on and perform a partial NVRAM initialization
3. Turn the printer on
4. When the display starts to count the memory, press and hold 3 until all
three lights on the panel are lit
5. Press 9 one time, and then press and release START
6. Press 6 one time
Xerox printer fault codes
Below is the list of Xerox printer fault codes. For some reason some Xerox
printers come without the list of fault codes in the manual while some
others do.
Code Description
The job template could not be processed due to insufficient hard
002-770 disk space.
Delete unnecessary data from the hard disk.
No document was saved for the double-sided Booklet Creation
003-750 feature. Check
the setting of the double-sided Booklet Creation feature.
The specified document area is too small. Select a higher
003-751 resolution or a larger
scan area.
An error occurred in the document scanner. Reset the
003-754
document, and scan
003-755
again.
The fax document is completely white. Check that the original is
003-756 not white, or
that the front and back sides have been reversed.
105
Incompatible features are selected in the document scan

003-760 conditions. Check the
selected options.
The paper size in the tray selected by auto tray switching, differs
from the paper
003-761 size in the tray selected at the tray selection. Either change the
paper size for
the tray, or change the paper type priority setting.
An error occurred when reading the Gradation Adjustment
003-763 Chart. Place the
chart properly on the document glass.
Compression of scanned data was unsuccessful. Lower the
resolution or
003-780 reduction/enlargement ratio to reduce the data size, or send the
document in
smaller segments.
The reduction/enlargement ratio exceeds the setting range when
the scanned
003-795 document is enlarged/reduced to the specified paper size.
Directly enter the
reduction/enlargement ratio, or change the paper size.
Stapling mixed size documents is available only for documents
with the same
003-981
width. Cancel the staple feature or reset the documents with the
same width.
005-210
005-275
005-280
An error occurred in the document feeder. Contact the Xerox
005-283
Welcome Center.
005-284
005-285
005-286
012-211 The finisher malfunctioned. Turn the power off and on. Contact
012-212 the Xerox
012-221 Welcome Center if the problem persists.
106
012-223
012-224
012-259
012-260
012-263
012-280
012-282
012-283 The finisher malfunctioned. Turn the power off and on. Contact
012-284 the Xerox
012-285 Welcome Center if the problem persists.
012-291
012-293
012-294
012-295
012-296
An error occurred on the software option settings. Turn the
016-210 power off and on.
Contact the Xerox Welcome Center if the problem persists.
An error occurred due to insufficient memory. Check if memory
is installed
016-211 correctly. If memory is installed correctly, and not being able to
identify the cause
of the problem, contact the Xerox Welcome Center.
An error occurred due to insufficient memory. Check if memory
is installed
016-212 correctly. If memory is installed correctly, and not being able to
identify the cause
of the problem, contact the Xerox Welcome Center.
The software feature does not function properly, because the
016-213 printer card is not
properly installed. Reinstall the printer card correctly.
The software feature does not function properly, because the fax
016-214 card is not
properly installed. Reinstall the fax Card correctly.
016-450 The SMB host name already exists. Change the host name.
107
Unable to retrieve the IP address from DNS. Check the DNS

016-454 configuration and
IP address retrieve setting.
Connection to the SNTP server was timed out. Check the
016-455 network cable
connection and IP address of the SNTP server.
Received a message from the SNTP server saying that it was
016-456 not synchronized
with the standard time source. Check the SNTP server settings.
An error occurred during writing data. Contact the Xerox
016-502
Welcome Center.
Unable to resolve the name of the SMTP server when e-mail
was transmitted.
016-503 Check if the SMTP server is set correctly using CentreWare
Internet Services.
Also, check that the DNS server is set correctly.
Unable to resolve the name of the POP3 server when e-mail
was transmitted.
016-504 Check if the POP3 server is set correctly using CentreWare
Internet Services.
Also, check that the DNS server is set correctly.
Unable to log in to the POP3 server when transmitting e-mail.
Check if the user
016-505 name and password used for the POP3 server are set correctly
using
CentreWare Internet Services.
There was a LDAP server SSL authentication error. An SSL
client certificate
016-522 could not be acquired. The LDAP server requires an SSL client
certificate. Set
the SSL client certificate on the machine.
There was a LDAP server SSL authentication error. The server
016-523 certificate data
was incorrect. The machine does not trust the LDAP server’s
108
SSL certificate.
Register the root certificate of the LDAP server SSL certificate
on the machine.
certificate is not
yet valid. Change to a valid LDAP server SSL certificate. The
[Authentication
016-524
with SSL] setting in [LDAP Server/Directory Service can be set
to [Disabled] to
avoid an error, but the connected LDAP server security is not
guaranteed.
certificate has
expired. Change to a valid LDAP server SSL certificate. The
[Authentication with
016-525
SSL] setting in [LDAP Server/Directory Service can be set to
[Disabled] to avoid
an error, but the connected LDAP server security is not
guaranteed.
name does not
match the certificate. Set the LDAP server address on the
machine to match the
016-526 address on the LDAP server SSL certificate. The [Authentication
with SSL]
setting in [LDAP Server/Directory Service can be set to [Disable]
to avoid an
error, but the connected LDAP server security is not guaranteed.
There was a LDAP server SSL authentication error. There was
an SSL
016-527 authentication internal error. This error was generated by the
software. Contact
the Xerox Welcome Center.
There was a Kerberos server authentication protocol error. The
016-533 machine and the
Kerberos server clocks have a time difference that exceeds the
109
Kerberos server
clock skew value. Check that the machine and the Kerberos
server clocks have
the correct time.
There was a Kerberos server authentication protocol error. The
realm assigned
to the machine does not exist on the Kerberos server or the
machine is not
connecting to the Kerberos server address. Check that the
016-534 realm name and
Kerberos server address settings on the machine are correct. If
connected with
Windows 2000 or Windows 2003 Server, make sure the realm
name is in upper
case characters.
There was a Kerberos server authentication protocol error. This
016-539 error was
generated by the software. Contact the Xerox Welcome Center.
An error occurred due to insufficient memory for the PCL
016-701 decomposer. Lower
the resolution if possible.
Unable to process PCL print data due to insufficient print page
buffer. Take one
of the following actions:
• Set [Print Mode] to [High Speed].
• Check if memory is installed correctly.
016-702 • Set [Page Print Mode] to [On] in order to change the printing
method, then try
printing again.
For more information on Page Print Mode, refer to the print
driver’s online help.
An e-mail specifying a non-registered or invalid mailbox number

was received.
016-703 When sending a fax or Internet Fax:
• Contact the Xerox Welcome Center.
110
When receiving e-mail, fax, or Internet Fax:

• Register the mailbox with the specified number.
• Send an e-mail to a valid mailbox.
• Contact the Xerox Welcome Center if the problem persists.
The hard disk ran out of space, because the mailboxes are full.
016-704 Delete
unnecessary documents from the mailboxes.
Unable to register the secure print document, mailbox
document, or billing data
using the print driver, or unable to register the scanned
016-705 document in the mailbox,
because the hard disk drive may not be installed properly on the
machine, or
may be damanged. Contact the Xerox Welcome Center.
The hard disk ran out of space, because the number of users for
secure printing
016-706 reached its maximum. Delete unnecessary documents or users
registered for
the Secure Print feature.
Sample prints cannot be made due to the malfunction of the
016-707 hard disk. Contact
An annotation cannot be added due to insufficient hard disk
016-708 space. Delete
unnecessary documents from the disk.
Delayed print job could not be excuted. Take one of the
following actions:
• Delete unnecessary data from the hard disk to increase free
016-710 space.
• Reset the settings of mailbox print and sample print.
• Reduce the number of stored delayed print jobs to less than
100 jobs.
016-711 Refer to 016-985.
111
016-712 Refer to 003-751.

The input password does not match the mailbox password.
016-713
Enter the correct password.
The specified mailbox does not exist. Create a new mailbox or
016-714 specify an
existing mailbox.
The TIFF file could not be spooled as the size of the file
016-716 exceeded the remaining space on disk. Increase the size of the
PCL form area.
A [Transmission Report - Undelivered] or [Activity Report] was
requested, but the the required transmission result information is
not stored in memory, and the report was not generated. Take
one of the following actions:
• Partition memory intensive jobs (iFax) to limit the memory
and the hard disk
016-717 use.
• Execute any pending scan and iFax jobs after other scan and
iFax jobs are
finished.
• Request the report before 200 or more subsequent jobs have
been executed.
Unable to process PCL print data due to insufficient memory.
Take one of the
following actions:
016-718 • Lower the resolution.
• Use no multiple-up or 2 sided print feature, and try printing
again.
Unable to process PCL print data due to insufficient print page
016-719 buffer memory.
Increase the print page buffer.
PCL print data contained a command that could not be
016-720
processed. Check the print data, and then try printing again.
An error occurred while printing a job. The Auto Tray Switching
016-721
feature was
112
enabled when [Auto Paper Off] is selected for all paper trays on
the [Paper Type
Priority] screen. When the Auto Tray Switching feature is
enabled, select a
paper type other than [Auto Paper Off] on the [Paper Type
Priority] screen.
The specified stapling position is not supported. Check the
016-722
staple position, and try printing again.
The specified punch position is not supported. Check the punch
016-723
position, and try printing again.
The combination of specified staple and punch options was
imcompatible.
016-724 Specify punch and staple position along the same edge of the
paper and try
printing again.
A scanned document saved in a mailbox could not be converted
to fax data during transmission processing using the job flow
016-725
sheet. Do not use the job flow
sheet. Instead scan the document, and send the fax directly.
The printer language cannot be automatically selected when the
print mode is set to [Auto], including:
• PostScript data was sent without the PostScript Kit installed.
Install the PostScript Kit.
• A PDF file is sent directly to the machine, but unable to
016-726 process the job. The
hard disk drive may not be installed properly on the machine
or may be damaged. Contact the Xerox Welcome Center.
• HP-GL/2 or PCL data is sent to the machine without the
optional emulation kit. Install the emulation kit.
The result of a print request is a zero-page document that
cannot be stored in a mailbox, and the job is canceled. Set the
print option to print blank pages, and
016-727
reprint to confirm if the output is not blank. Add text if the output
is blank, and try
printing again.
113
016-728 The TIFF file contains unsupported tags. Check the print data.
The TIFF file could not be printed, because the number of colors
and resolution of the TIFF file exceeded the limit. Change the
016-729
number of colors and resolution
of the TIFF file, and instruct it to print again.
Printing of the TIFF data was interrupted. Instruct it to print
016-731
again.
The form specified in the emulation setting is not registered in
016-732 the host
computer. Resend the form data.
• Could not acquire the IP address from the text string after the
@ character in an e-mail address. Enter the mail address
016-733 correctly.
• The DNS internet address after the @ character could not be
resolved. Enter the DNS server address correctly.
Printing a simple recipient result report failed. Set the [E-mail
016-734
Receive Protocol] on the sender’s end to [SMTP].
An attempt was made to print a job template while it was being
016-735
updated. Wait a while, and then instruct it to print again.
Data is not stored in a forwarding address directory.
• Check that there is space on the target disk.
016-736 • Check the directory access permissions.
• Delete any [.LCK] lock files in the target directory.
Data is not stored in a forwarding address directory. Delete any

016-737
[.LCK] lock files in the target directory.
016-741 Unable to move onto the downloading mode.
Detected mismatching downloaded data product ID due to
016-742
corrupt downloaded data. Try downloading again.
An error occurred to the data being downloaded. Check if the
connection
016-744
between the external device and the machine is secured, and try
executing the
114
operation again.
An XPJL error occurred while downloading. Try executing the
016-745 job again. Contact the Xerox Welcome Center if the problem
persists.
Received a PDF file that contains unsupported functions. Use a
016-746
print driver to print the file.
An error occurred while processing the annotation image data
due to insufficient memory. Take one of the following actions:
• Increase the annotation image size.
016-747
• Reduce the number of the images in [Repeat Image].
Unable to print due to insufficient hard disk space. Reduce the

number of pages in print data, for instance by dividing the print
016-748
data, or by printing one copy at a
time when making multiple copies.
• The printer language received from a printer driver cannot be
printed on the machine. Use the machine’s print driver. If the
problem persists, contact the
Xerox Welcome Center.
016-749 • The printer language received in an iFax cannot be printed
on the machine. Request that the sender sends the
document using a printer language supported by the
machine.
Printing banner sheets is canceled. Enter the System Settings
mode on the touch screen, [Print Mode Settings] > [Other
016-750 Settings], select [Banner Sheet]
and set [Start Sheet], also select [Banner Sheet Tray] and set
[Tray 1].
An error occurred due to insufficient memory, when the PDF
direct print function print mode is set to PostScript. Use the
016-751
machine print driver, or increase the
PostScript memory.
016-753 The entered password does not match with that of the PDF file.
115
Set the correct password on ContentsBridge.

An error occurred when processing a print job of a print-
016-755 prohibited PDF file. Use Adobe Reader to release the print
prohibition, and print the file.
016-756 The use of the service is restricted. Contact the Key Operator.
016-757 A wrong password was entered. Enter the correct password.
The account is not authorized for copying. Contact the Key
016-758
Operator.
The maximum number of copies has been reached. Contact the
016-759
Key Operator.
An error occurred during PostScript processing. Take one of the
following
016-760 actions.
• Set for optimized speed in the print driver.
• Increase PostScript memory.
An error occurred during image processing. Set [Image Options]

> [Image Quality] > [High Speed] on the print driver, and print
016-761 again. If this does not rectify printing, set [Detailed Settings] >
[Other Settings] > [Print Page Mode] on the
print driver, and try again.
The specified print language is not supported on the machine.
016-762
Specify the print language in [Print Mode] under [Port Settings].
Unable to connect to the SMTP server. Contact the System
016-764
Administrator.
Unable to send e-mail due to insufficient hard disk space on the
016-765
SMTP server. Contact the System Administrator.
An error occurred on the SMTP server. Contact the System
016-766
Administrator.
Unable to send e-mail due to the wrong e-mail address. Verify
016-767 the e-mail
address, and try sending the e-mail again.
016-768 Unable to connect to the SMTP server due to the incorrect e-
116
mail address of the machine. Check the e-mail address of the

machine.
The SMTP server does not support delivery confirmation (DSN).
016-769
Send e-mail without setting confirmation.
The direct fax function is prohibited. Check with the System
016-770 Administrator whether the function is enabled. If enabled,
contact the Xerox Welcome Center.
Unable to retrieve the scan data repository address. Confirm the
DNS
016-771
connection. Alternatively, set the scan data repository domain
name to the DNS.
Unable to retrieve the scan data repository address. Specify the
016-772 correct DNS address. Alternatively, set scan data repository
address to the IP address.
The IP address of the machine is not set correctly. Check the
DHCP
016-773
environment. Alternatively, manually specify an IP address of
the machine.
Unable to process compression conversion due to insufficient
016-774
hard disk space. Delete unnecessary data from the disk.
Unable to process the image conversion due to insufficient hard
016-775
disk space. Delete unnecessary data from the disk.
An error occurred during image conversion processing. Check
016-776 the data in
CentreWare Internet Services.
An error occurred on the hard disk during image processing,
probably due to a hard disk malfunction. For details on replacing
016-777
the hard disk, contact the Xerox
Welcome Center.
Conversion of the scanned image was discontinued due to
016-778
insufficient disk space. Delete unnecessary data from the disk.
An error occurred during conversion processing of the scan
016-779
image. Instruct scanning again.
117
An error occurred on the disk during conversion processing of

the scanned image, probably due to a disk malfunction. For
016-780
details on replacing the hard
disk, contact the Xerox Welcome Center.
Unable to connect to the server during file forwarding by
016-781 CentreWare Scan Services. Ask the System Administrator to
check the network and server.
Unable to connect to the server for CentreWare Scan Services.
016-782 Verify that the login user name, password and other information
that are entered.
Unable to find the specified server path during file forwarding by
CentreWare Scan Services. Check the path name of the server
016-783
currently set to the job
template.
A write to server error occurred during file forwarding by
CentreWare Scan Services. Confirm that there is sufficient
016-784
space in the directory on the server,
and that access rights are present.
The file could not be sent by CentreWare Scan Services due to
016-785 insufficient space on the server. Delete unnecessary data from
the server.
The scanned data could not be written due to insufficient space
on the hard disk. Delete unnecessary data, or initialize the hard
016-786
disk if the saved data are not
needed anymore.
The server IP address set to the job template is incorrect.
016-787
Specify the correct job template.
Failed to retrieve the file from the web browser. Take one of the
following
actions, and then try retrieving again.
016-788 • Refresh the browser page.
• Restart the browser.
• Switch the machine off then back on.
016-789 The mail processing was interrupted due to insufficient hard disk
118
space. Lower the image resolution or reduction/enlargement

ratio, or divide the document into
smaller segments to send.
The access to the specified destination or job template server
failed when using Scan To FTP/SMB or CentreWare Scan
016-791
Services. Check if you are authorized to
access the specified destination or server.
The specified job history could not be retrieved when printing a
016-792
job history report. The specified job history is not available.
The hard disk has run out of space. Delete unnecessary data or
016-793 initialize the hard disk if the saved data are not needed
anymore.
The media was incorrectly inserted. Reinsert the media
016-794
correctly.
016-795
A read error occurred when reading data on the media. Check
016-796
the contents stored on the media using a computer.
016-797
The print could not be processed. The hard disk drive or
memory may not be installed properly on the machine, or may
016-798
be damaged. Contact the Xerox
Welcome Center.
The print data contains invalid parameters. Check the print data
016-799 and print
options and try printing again.
The hard disk has run out of space. Delete unnecessary data
016-982
from the hard disk or documents in mailboxes.
The e-mail size exceeds the maximum size. Try one of the
following procedures, and resend the e-mail.
• Reduce the number of pages in the document.
016-985 • Lower the resolution in [Scan Resolution].
• Reduce the document size using [Reduce/Enlarge].
• Increase the maximum value in [Maximum E-mail Size] using
the Key Operator access.
119
An authentication error occurred due to an incorrect user name

018-505 and/or
password. Check that the user name and password are correct.
An LDAP server protocol error occurred in the address book
operation. The server returned the RFC2251 specification
protocol error 1 (operations error)
during the address book query. Check that the [LDAP
018-701
Server/Directory Service]
settings in [Remote Authentication Server/Directory Service] are
correct, and
check if the problem occurred on the server side.
protocol error 2 (protocol error)
018-702
during the address book query. Review the LDAP server
settings and repeat the
same operation.
protocol error 3 (time limit exceeded)
during the address book query. Review the search conditions
018-703
and search root
entry, then repeat the same operation. Contact the network
administrator if the
problem persists.
protocol error 4 (size limit exceeded)
during the address book query. Review the search conditions
018-704
and search root
entry, then repeat the same operation. Contact the network
administrator if the
problem persists.
018-705 operation. The server returned the RFC2251 specification
protocol error 5 (compare false)
120
during the address book query. The compare operation returned

false. Check
the LDAP server status.
protocol error 6 (compare true)
018-706
during the address book query. The compare operation returned
true, indicating
there is no problem.
018-707 protocol error 7 (authentication method not supported) during
the address book query. Change the authentication method and
review the authentication settings.
protocol error 8 (strong authentication required) during the
018-708
address book query. Check that there are no errors in the
authentication settings, and strengthen subsequent
authentication.
018-710 protocol error 10 (referral) during the
address book query. There is nothing registered in the specified
search range. Check the authentication settings status.
018-711
protocol error 11 (admin limit exceeded) during the address
book query. Check the server operating status.
018-712 protocol error 12 (unavailable critical
extension) during the address book query. Check the server
operating status.
018-713 An LDAP server protocol error occurred in the address book
121

protocol error 13 (confidentiality required) during the address
book query. Check the server operating status.
018-714 protocol error 14 (SASL bind in progress) during the address
book query. Wait a while, then repeat the same operation.
Contact the network administrator if the problem persists.
018-716 protocol error 16 (no such attribute)
during the address book query. The specified attribute does not
exist. Check the LDAP server status.
018-717 protocol error 17 (undefined attribute
type) during the address book query. The attribute type specified
is invalid. Check the LDAP server status.
protocol error 18 (inappropriate
018-718
matching) during the address book query. Filter type not
supported for the specified attribute. Check the LDAP server
status.
018-719 protocol error 19 (constraint violation) during the address book
query. An attribute value specified violates some constraint.
Check the LDAP server status.
018-720 protocol error 20 (attribute or value exists) during the address
book query. An attribute type or value already exists. Check the
LDAP server status.
018-721 An LDAP server protocol error occurred in the address book
122

protocol error 21 (invalid attribute syntax) during the address
book query. An invalid attribute syntax was specified. Check the
LDAP server status.
protocol error 32 (no such object) during the address book
018-732
query. The specified e-mail address does not exist in the
directory. Review the input e-mail address and check the e-mail
address is registered on the LDAP server.
018-733 protocol error 33 (alias problem) during the address book query.
The alias (name) in the directory points to a nonexistent entry.
Check the LDAP server status.
protocol error 34 (invalid DN syntax)
018-734
during the address book query. An invalid DN syntax was
specified. Check the user name and password. Check the LDAP
server authentication settings and other status.
018-735 protocol error 35 (is leaf) during the
address book query. The object specified is a leaf node. Check
018-736 protocol error 36 (alias dereferencing
problem) during the address book query. The error occurred
while dereferencing an alias. Check the LDAP server status.
018-748
protocol error 48 (inappropriate authentication) during the
address book query. Inappropriate authentication was specified.
123
Check the LDAP server authentication settings.

protocol error 49 (invalid credentials)
018-749
during the address book query. Invalid credentials (user name or
password) was specified. Check the user name and password.
Check the LDAP server authentication settings.
protocol error 50 (insufficient access
018-750
rights) during the address book query. User has insufficient
access to perform the operation. Check the LDAP server access
rights.
018-751 protocol error 51 (busy) during the address book query. The
server is too busy. Wait a while, then repeat the same operation.
Contact the network administrator if the problem persists.
protocol error 52 (unavailable) during the address book query.
018-752
The server is unavailable. Wait a while, then repeat the same
operation. Contact the network administrator if the problem
persists.
protocol error 53 (unwilling to perform) during the address book
018-753
query. The server is unwilling to perform the operation. Wait a
while, then repeat the same operation. Contact the network
administrator if the problem persists.
018-754 protocol error 54 (loop detect) during the address book query. A
loop was detected (service-related problem). Check the LDAP
server service operating status.
124

018-764 protocol error 64 (naming violation)
during the address book query. A naming violation occurred
(update-related problem). Check the LDAP server status.
018-765 protocol error 65 (object class violation) during the address book
query. An object class violation occurred (update-related
problem). Check the LDAP server status.
018-766 protocol error 66 (not allowed on nonleaf) during the address
book query. The operation is not allowed on a nonleaf object
(update-related problem). Check the LDAP server status.
018-767 protocol error 67 (not allowed on RDN) during the address book
query. The operation is not allowed on an RDN (update-related
problem). Check the LDAP server status.
018-768 protocol error 68 (entry already exists) during the address book
query. The entry already exists (update-related problem). Check
protocol error 69 (object class mods
018-769
prohibited) during the address book query. Object class
modifications are prohibited (update-related problem). Check the
LDAP server status.
018-770
protocol error 70 (search result too large) during the address
book query. Review the search conditions and search root entry,
125
then repeat the same operation. Contact the network

administrator if the problem persists.
018-771
protocol error 71 (affects multiple DSAs) during the address
book query. Check the LDAP server status.
018-780
protocol error 80 (unknown error) during the address book
query. Check the LDAP server status.
operation. Could not connect to the server. Use the following
methods:
• Check the network cables are connected.
018-781 • Check the target server’s operating status.
• Check that the server name in the [LDAP Server/Directory
Service] settings in
[Remote Authentication Server/Directory Service] are correct.
protocol error 82 (program error or
018-782
SASL authentication error) during the address book query.
Check the LDAP
server status.
018-783
protocol error 83 (send message encoding error) during the
address book query. Check the LDAP server status.
018-784 protocol error 84 (receive message
decoding error) during the address book query. Check the LDAP
server status.
018-785
126
protocol error 85 (search result timeout) during the address book

query. Review the search conditions and search root entry, then
repeat the same operation. Contact the network administrator if
the problem persists.
018-786
protocol error 86 (unknown authentication method specified)
during the address book query. Check the LDAP server status.
protocol error 87 (invalid search filter
018-787
supplied) during the address book query. Review the search
conditions. Contact the network administrator if the problem
persists.
018-788
protocol error 88 (operation canceled) during the address book
018-789
protocol error 89 (parameter error) during the address book
018-790
protocol error 90 (memory allocation error) during the address
018-791
protocol error 91 (server connection error) during the address
018-792
protocol error 92 (unsupported function) during the address
127

018-793
protocol error 93 (result not returned)
during the address book query. Check the LDAP server status.
018-794
protocol error 94 (result no longer available) during the address
018-795
protocol error 95 (result still available) during the address book
018-796
protocol error 96 (client loop detected) during the address book
018-797 protocol error 97 (maximum number of reference hops
exceeded) during the address book query. Check the LDAP
server status.
The number of print pages, using print options, in a booklet
024-742 creation job exceeds the number of maximum pages. Divide the
job into manageable jobs or cancel book creation.
The selected option (i.e., paper size, document tray, output tray,
024-746 or double-sided printing) is incompatible with the specified paper
quality. Check the print data.
An invalid print parameter combination was set. Check the print
data. For
024-747
example, a custom size was specified, and [Paper Supply] was
set to [Auto]. In this case, select the bypass tray.
An error occurred in the bypass tray. Check the document size,
024-985 orientation, and paper type, then try executing the same
operation again.
128
A protocol which is not supported on the machine was received

from the LDAP server during an address book query. Try
026-700
executing the same operation again. Contact the Xerox
Welcome Center if the problem persists.
The number of address book requests exceeded the handling
capacity of the machine. Wait a while, and perform the same
026-701 operation again. If there is only one address book request, the
problem may be in the machine software. Contact the Xerox
Welcome Center.
The number of transactions from the LDAP server exceeded the
handling
026-702 capacity of the machine. Wait a while and perform the same
operation. Contact the Xerox Welcome Center if the problem
persists.
027-452 The specified IP address already exists. Change the IP address.
Unable to resolve the name of the SMTP server when reply e-
mail was
027-500
transmitted. Check from CentreWare Internet Services to see if
the SMTP server is set correctly.
Unable to resolve the name of the POP3 server when using the
POP3 protocol. Check from CentreWare Internet Services to
027-501
see if the POP3 server is set
correctly.
Unable to login to the POP3 server when using the POP3
protocol. Check from CentreWare Internet Services to see if the
027-502
user name and password used for
the POP3 server are set correctly.
An SMB protocol error occurred. Prohibited characters were
detected in thespecified domain name. Check the domain name,
and that the correct domain
name is set on the machine. Check the domain by:
027-547
1. Select [System Settings] > [Network Settings] > [Remote
Authentication
Server/Directory Service] > [SMB Server Settings] in System
Administrator
129
mode.
2. Select the corresponding SMB server and check the domain
name.
An SMB protocol error occurred. Prohibited characters were
027-548 detected in the specified user name. Check the user name
settings.
An SMB protocol error occurred. Perform the same operation
027-549 again. Contact the Xerox Welcome Center if the problem
persists.
An SMB protocol error occurred. The SMB server cannot be
found. Check that the authentication server and the machine
can communicate across the network. For example, check the
following:
027-564 • Check the network cable connections.
• Check the TCP/IP settings.
• Check the port settings; port 137 (UDP), port 138 (UDP), port
139 (TCP).
persists.
An SMB protocol error occurred. SMB (TCP/IP) is not activated.
Using
027-566
CentreWare Internet Services, open the [Port Status] window in
the [Properties] tab, and check that TCP/IP for SMB is enabled.
027-572
027-573 An SMB protocol error occurred. Perform the same operation
027-576 persists.
027-578
An SMB protocol error occurred. The SMB server is operating in
share security mode. The SMB server is probably set on an
027-584 Windows 95, Windows 98, or
Windows ME OS. Set the SMB server on an OS other than
Windows 95, Windows 98, or Windows ME.
130
An SMB protocol error occurred. Login prohibited time interval.

027-585
Check allowed login time with the System Administrator.
An SMB protocol error occurred. The password valid interval
027-586 has expired.
Obtain a valid password from the System Administrator.
An SMB protocol error occurred. The password change interval
has expired. Login on Windows, and change the password. Ask
027-587 the System Administrator to
change the change interval settings to avoid being prompted the
next time you login.
An SMB protocol error occurred. The user account is disabled.
027-588
Ask the System Administrator to enable the user.
An SMB protocol error occurred. The user account is locked out.
027-589 Ask the
System Administrator to release the lockout.
An SMB protocol error occurred. The user valid interval has
expired. Obtain a valid user account from the System
027-590
Administrator, or ask the System Administrator to extend the
account interval.
An SMB protocol error occurred. The user account is restricted.
027-591
The blank password is invalid. Set the user account password.
027-593
again. Contact the Xerox Welcome Center if the problem
027-599
persists.
There was no S/MIME certificate tied to the e-mail address
027-706 when sending e-mail. Import an S/MIME certificate for the e-mail
address into the machine.
The S/MIME certificate tied the e-mail address when sending e-
mail has
027-707
expired. Obtain a new S/MIME certificate, and import into the
machine.
027-708
mail is
131
untrusted. Import a trusted S/MIME certificate into the machine

027-709 mail has been revoked. Import a new S/MIME certificate into the
machine.
The S/MIME certificate to receive e-mail was not present.
027-710 Contact the sender, and ask them to send e-mail with an
S/MIME certificate.
The sender’s S/MIME certificate was not retrieved from the
received e-mail. Import the sender’s S/MIME certificate into the
027-711
machine, or attach an S/MIME
certificate to the sender’s S/MIME signature e-mail.
The received e-mail S/MIME certificate has expired or is
027-712 untrusted. Contact the sender, and ask them to send e-mail with
a valid certificate.
The received e-mail was rejected, because it had been altered,
possibly the transmission route had been falsified. Contact the
027-713 sender to notify them about
the possibility of falsification, and request them to resend the e-
mail.
The received e-mail was rejected, because the “From” field
differs from the S/MIME signature e-mail address. Contact the
027-714
sender, tell them about the possibility of impersonation, and ask
them to resend the e-mail.
The received e-mail S/MIME certificate is not registered on the
machine or is not supported on the machine. Import the sender’s
027-715
S/MIME certificate into the machine, or if already registered,
enable the certificate so that it can be used on the machine.
The received e-mail was rejected, because the S/MIME
certificate was
027-716
untrusted. Contact the sender, and ask them to send e-mail with
a trusted certificate.
An error occurred during reading of data from the job template
027-737 server. Check the access rights of the directory in which the job
template is stored.
132
Unable to find the specified job template server. Check the path
027-739
name to the job template server.
Unable to log in to the job template server. Verify that the correct
027-740
log-in user name, password and other information are entered.
Unable to connect to the job template server. Ask the network
027-741
administrator to check the network or server.
The job template could not be stored to memory due to
027-742
insufficient disk space. Delete unnecessary data from the disk.
The settings on the job template server are incorrect. Check the
027-743
settings of the job template server.
There is a problem in the domain name of the job template
server. Make sure that the DNS server connection and the
027-744
domain name are registered to the DNS
server.
The address of the DNS server is not registered on the machine.
027-745 Register the address of the DNS server on the machine, or set
the address of the job template server as an IP address.
The protocol setting of the job template server is not correct. Set
027-746
up the correct port.
Fax forwarding, printing, or Internet Fax forwarding was
attempted for a
027-750
scanned document. Fax forwarding, printing, and Internet Fax
forwarding cannot be performed for scanned documents.
An error occurred while processing a job flow sheet. Check the
027-751
job flow sheet.
The job flow has a parameter that requires user input that was
not entered. Perform one of the following:
027-752 • Do not tie the job flow with required user input to a mailbox.
• Set the default values for the job flow required user input
parameters.
The required port was not open to the job attempted by a job
027-753
flow sheet. Contact the Key Operator.
133
The settings for [Ductworks Signature] or [PDF Signature] on the

job flow are incorrect. Check the Ductworks and PDF signatures
for both the system data
027-754
settings (machine’s current settings) and the executed job flow
settings. If these settings are not the same, change either of
them.
E-mail without an attachment was discarded, because the
machine is set to print only the attached document of e-mail. To
027-796 print body text and the header of
e-mail in addition to its attachments, change settings in
[Properties] on Centre Ware Internet Services.
The output destination is not correct. Specify the correct
027-797
destination, and resend the e-mail.
An error occurred when using the fax. Turn the power off and
033-363
on. Contact the Xerox Welcome Center if the problem persists.
The document for polling has been deleted. Store the original
033-710
document again.
The processing could not continue due to insufficient system
033-712
memory. Delete unnecessary data.
033-713
The mailbox specified by the remote machine does not exist.
033-716 Register the
mailbox on the machine.
The mailbox password specified by the remote machine is
033-717 incorrect, or the password-receive password is incorrect. Notify
the correct password to the sender.
There are no fax documents or no documents for polling in the
mailbox specified by the remote machine. If required, store the
033-718
fax document or document for
polling in the mailbox.
The fax job was canceled when the supply was turned off and
033-719
on. Send the document again.
134
033-721
The scan job was canceled due to power supply problem, or
because the
033-722 document exceeds the maximum number of pages that can be
stored. Check the power supply, or set documents that are
smaller than the maximum number of pages.
Unable to receive the image data, because the data size that
can be received per a fax transmission exceeds its upper limit.
Request the sender to devide the
document into smaller segments to send, or lower the
033-724
resolution. If the problem persists, check if memory is installed
correctly. If memory is installed correctly, and not being able to
identify the cause of the problem, contact the Xerox Welcome
Center.
The hard disk is full. Delete unnecessary data on the hard disk
033-725
to increase the available hard disk space.
The received document was printed single sided, because the 2-
033-726 sided printing is not available for a mixed size document. No
user action is required.
The received page data size is too large to rotate automatically
033-727 to shift the document orientation on the page. The pages are
printed without rotation. No user action is required.
The Auto Print formatting of the received fax document was
interrupted by a manual print operation. No user action is
033-728
required. The machine will automatically resume the Auto Print
job after manual printing is done.
The Auto Print processing for the received fax document was
033-731 interrupted by a manual print operation. No user action is
required.
033-733
The fax print was suspended, because a job report was
033-734
generated while
135
preparing the fax print job. No user action is required.

An error occurred using the fax. Turn the power off and on.
033-735
The transmission was canceled, because the transmit data size
033-736
exceeded its upper limit. No user action is required.
An error occurred using the fax. Perform the same operation
033-737
again.
Abnormal JBIG image data was received. No user action is
033-738
required.
The print job for the received fax document was canceled. No
033-740
An error occurred when using the fax. Perform the same
033-741
operation again.
033-742 Contact the Xerox Welcome Center if the problem persists.
033-743
033-744 An error occurred when using the fax. Turn the power off and
033-745 on. Contact the Xerox Welcome Center if the problem persists.
033-746
033-747 The job was suspended. No user action is required.
The machine rectified a memory problem automatically for
033-749
printout. No user action is required.
033-750
An attempt was made to output the maintenance report
unsucessfully, while the machine is in Sleep Mode when any
033-751 printing is prohibited. The report print job
will be resumed as soon as the print prohibited Sleep Mode
interval ends.
Unable to print the fax document due to the fax malfunction.
Take one of the following actions:
033-755
• Turn the power off and on.
• Make sure that the cable connecting the machine and the
136
Fax Card is plugged in securely.

• Check the touch screen message, or print out the error job
history report to find out the fault code. Contact the Xerox
034-211 An error occurred in the fax controller. Contact the Xerox
034-212 Welcome Center.
An incorrect telephone/fax number was dialed. Check the
034-500
number, then perform the same operation again.
The telephone cable may not be connected securely. Check that
the telephone cable is connected correctly, and resend the
034-501
document. Refer to Telephone
socket in the Product Overview chapter on page 34.
An error occurred using the fax. Turn the power off and on.
034-505
The remote copy function (printing multiple copies of a received
document) is not supported on the destination machine. Check if
034-506
the destination machine
supports the remote copy function.
Communication failed, because the password you specified
does not match with the ID number of the destination machine.
Make sure that the password and
034-507 telephone number are correct. The destination machine may be
set not to send
its own ID number. This code is also displayed when a polling
request is rejected.
An error occurred when using the fax. If sending a fax, check the
034-508
fax setting, fax number, and other settings, then perform the
034-509
same operation again. Contact the Xerox Welcome Center if the
034-510
problem persists.
A document for relay broadcasting cannot be transmitted. Check
that the relay station is correctly registered in the specified
034-511
speed dial code. Also, check the
contents of the address number registered at the relay station.
034-513 Received an invalid command. This is a Xerox remote
137
maintenance system
operational error. No user action is required.
Received an unsupported request. This is a Xerox remote
034-514 maintenance system operaional error. No user action is
required.
An endless loop was detected in the remote relay broadcasting.
Check that the relay station is correctly registered in a speed
034-512
dial number, and check the speed
dial number points to the relay station.
There is a problem on the remote machine. Check the remote
034-515
machine status.
The number of destinations exceeded the maximum number
during broadcast transmission. Wait for the pending jobs to
034-519
decrease or reduce the number of
destinations, then repeat the same operation.
The number of jobs to be received exceeds the maximum
034-520 number. Wait for the pending jobs to reduce and then repeat the
operation.
An internal error occurred. Turn the power off and on. Contact
034-521 the Xerox
There is no phone line available for manual send
034-522 communication. Wait until current transmissions to end, then
perform the same operation again.
The fax service has been disabled, and jobs cannot be received.
034-523
Wait a while, then perform the same operation again.
A dial control error occurred. Turn the power off and on. Contact
034-527
the Xerox Welcome Center if the problem persists.
Unable to perform manual send during dialing. Try executing the
034-528 same
operation again when not dialing.
The received document cannot be printed on the paper loaded
034-529
on the machine. Try one of the following:
138
• Check that the correct paper size is loaded in the machine.

• Check that the tray is correctly placed in the machine.
Operation timed out. Perform the operation within the specified
034-530
time frame.
An error occurred while processing to write onto the FaxCard-
034-550
ROM. Contact the Xerox Welcome Center.
The G3 DP (Dial Pulse) connection timed out. Turn the power
034-700 off and on.
The software needs to be reset. Turn the power off and on.
034-701
Communication failed due to an incorrect telephone or fax
number. Check the number, and perform the same operation
034-702
again. If a speed dial button was used,
check the correct number is registered appropriately.
An invalid number was specified. Check the destination number,
and perform the same operation again. Contact the Xerox
034-728
Welcome Center if the problem
persists.
034-730
Refer to 034-508.
034-731
An internal error occurred. Turn the power off and on. Contact
034-734 the Xerox
An invalid data was found in the dialing data. Dial the number
034-796 again, then
perform the same operation.
An communication parameter error occurred. Turn the power off
034-797 and on.
A data parameter error occurred. Turn the power off and on.
034-798
139
Dialing data is not registered, even though the auto dial feature
was specified. Turn the power off and on. Contact the Xerox
034-799
Welcome Center if the problem
persists.
An error occurred using the fax. Perform the same operation
persists.
” and “#” are not included in the phone number.ζUnable to
communicate due to an incorrect phone number. Check the
035-701
phone number, and perform the same operation again. If DP
(Dial Pulse) is used for G3, check that “
The other party cancelled the transmission. Ask the other party
035-702
to check their machine status, and resend the document if
035-703
necessary.
The specified feature (such as polling) is not supported by the
035-704 remote machine. Contact the other party to check the supported
functions.
035-705 The remote machine may have encountered a problem. Contact
035-706 the other party and resend the document if necessary.
No password was specified or an invalid password was
035-707 specified. This only notifies that the machine received such
document, so that no user action is required.
035-708
035-709
The remote machine may have encountered a problem. Contact
035-710
the other party and resend the document if necessary.
035-712
035-713
035-714 Refer to 035-702.
035-715 Refer to 035-507.
035-716
035-717 A communication error occurred. Contact the other party, and
035-718 resend the document if necessary.
035-719
140
The destination machine cannot receive the document that you

sent. Ask the other party to check the following:
• Their machine has paper in the tray
• Their machine has no paper jam
• Their machine has enough memory
035-720
• Their machine supports G3 reception.
When specifying features such as relay broadcasting or a
remote mailbox, ask the other party if their machine supports
these features, and if the password is correct.
035-721 A communication error occurred. Ask the other party to resend

035-722 the document if necessary.
A communication error occurred. If sending, check the
telephone/fax number, Check if the features you specified are
035-723
supported on the destination machine, then perform the same
035-724
operation again. If receiving, ask the other party to
resend the document if necessary.
035-725 Refer to 034-511.
A communication error occurred. If sending, check the
telephone/fax number, Check if the features you specified are
035-726 supported on the destination machine,
then perform the same operation again. If receiving, ask the
other party to resend the document if necessary.
035-727
A communication error occurred. Ask the other party to resend
035-728
the document if necessary.
035-729
035-730
035-731
035-732 A communication error occurred. If sending, check the
035-733 telephone/fax number, Check if the features you specified are
035-734 supported on the destination machine, then perform the same
035-735 operation again. If receiving, ask the other party to resend the
035-736 document if necessary.
035-737
035-738
141
035-739
035-740
035-741
035-742
Communication failed due to an incorrect telephone/fax number,
035-743 or because the specified function is not available on the remote
035-744 machine. Check the telephone/fax number, functions supported
035-745 on the remote machine, and other settings and repeat the same
operation.
The fax network does not respond. Check the following, and
send the document again.
• Is the telephone line correctly connected to the machine?
• The other party may not be connected to the fax network, or
035-746 there may be some problem with the network.
When you are connected to a fax network that requires an
access code, enter two pauses after the access code, and then
dial the telephone number.
035-747 Transmission was stopped, because the button was pressed

035-748 while dialing or sending. No user action is required.
The other party’s telephone number was redialed the set
number of times but the remote machine did not answer. Ask
035-749
the other party to check the telephone
line and connection to the machine.
Transmission was stopped because the button was pressed
while dialing or sending. Turn the machine on again and resend
035-750
the document. Contact the Xerox Welcome Center if the
problem persists.
035-751 Transmission was stopped, because the button was pressed
035-752 while dialing or sending. No user action is required.
035-762 Refer to 034-508.
036-500 An error occurred when using the fax. If sending a fax, check the
036-542 contents, fax to number, and other settings, then perform the
036-700 same operation again. Contact the Xerox Welcome Center if the
142
to problem persists.
036-777
036-778 Communication was interrupted on the destination machine
036-779 side. Ask the other party to resend the document if necessary.
036-780
036-781 An error occurred when using the fax. If sending a fax, check the
036-782 contents, fax number, and other settings, then perform the same
036-783 operation again. Contact the Xerox Welcome Center if the
036-784 problem persists.
036-785
036-786
Refer to 034-507.
036-787
A transmission when using polling was specified, but there is no
036-788 document for polling on the destination machine. Contact the
036-789 other party to confirm, and perform the same operation if
necessary.
036-790 Communication failed due to invalid request. Check the
036-791 procedure in the User Guide and perform the operation again.
036-792
Refer to 034-508.
036-793
The remote copy function (printing multiple copies of a received
document) is not supported on the destination machine. Check if
036-795
the remote copy function
exists on the destination machine.
The transmission mode switched to normal operating mode,
because the
036-796 remote copy function (printing multiple copies of a received
document) was not supported on the destination machine. No
036-797
036-798 Refer to 034-508.
036-799
047-211 A hardware problem occurred in the paper output assembly.
143
Turn the power off and on. Contact the Xerox Welcome Center if
the problem persists..
An error occurred in the Duplex Module. Turn the power off and
047-214
An error occurred in the finisher. Turn the power off and on.
047-216
The document feeder malfunctioned. Contact the Xerox
062-210
Welcome Center.
062-211
Welcome Center.
062-220 Refer to 062-210.
A communication error occurred between scanning and feeding
062-277 components of the machine. Contact the Xerox Welcome
Center.
062-278
Welcome Center.
The scanned document is copy-prohibited. Refer to Illegal
Copies in the Before Using the Machine chapter on page 29,
062-790
and verify the types of documents that
can be copied.
071-210 An error occurred when using Tray 1. Turn the machine off and
An error occurred when using Two Tray Module. Turn the
077-215 machine off and on. Contact the Xerox Welcome Center if the
problem persists.
An error occurred when using High Capacity Feeder Tray 1.
078-210 Turn the machine off and on. Contact the Xerox Welcome
Center if the problem persists.
144
An error occurred when using High Capacity Feeder Tray 2.

078-211 Turn the machine off and on. Contact the Xerox Welcome
The fax job was cancelled due to the fax transmission limit when
081-799
sending the job using e-mail. Try executing the job again.
Download failed to start after switching to download mode.
116-220
Contact the Xerox Welcome Center.
Unable to print double-sided due to insufficient memory. Check
if memory is installed correctly. If memory is installed correctly,
116-701
and not being able to identify the cause of the problem, contact
Printing was performed using a substitute font. Check the print
116-702
data.
An error occurred during PostScript processing. Either confirm
the print data, or open spool settings on the details tab in the
116-703
print driver to disable bi-directional
communication.
The job was printed out in parts because the hard disk ran out of
116-713
space. Delete unnecessary data.
116-714 A HP-GL/2 command error occurred. Check the print data.
An error occurred during printing due to insufficient memory.
116-720
Close unused ports or delete unnecessary data.
A numerical value operation error occurred, because the print
116-740 data contains a value that exceeds the limit of the printer. Check
the print data.
The print job was stopped, because the specified font was not
116-749 found. Install the font or enable font replacement in the print
driver.
There was a warning in the PDF print job ticket description.
116-752 Repeat the same procedure. Contact the Xerox Welcome
116-771 The parameter values were corrected, because the machine
145
116-772 encountered a problem when printing the data. If the received

116-773 image is incomplete or damaged, ask the other party to check
116-774 the image or to resend the data. When Internet Fax forwarding
116-775 is enabled, check with the recipient if they received the image
116-776 intact.
116-777
116-778
There is a problem with the document attached to the received
116-780
e-mail. Check the attached document.
1. If the operator stops stapling while printing a confidential fax
or confidential iFax document, the first copy is printed
without staples. Staple the first copy
116-790 manually, or otherwise do not stop stapling while printing.
2. If the operator stops stapling in all other cases: all copies are
printed without staples. Check that the stapling position is
correctly specified, and perform the same operation again.
The machine has detected a software-related problem. Turn the
123-400 power off and on. Contact the Xerox Welcome Center if the
problem persists.
Due to a malfunction in the specified tray (side tray), the output
destination was changed to the center output tray. Contact the
124-701
Xerox Welcome Center. A
different paper tray can still be used.
Due to a malfunction in the specified tray (finisher tray), the
output destination was changed to the center output tray.
124-702
Contact the Xerox Welcome Center. A
different paper tray can still be used.
133-210
133-211
133-212
133-215
133-216
133-217
146
133-218
133-219
133-220
133-221
133-222
133-223
133-224
A country code not compatible with the machine that was
133-226
specified. Contact the Xerox Welcome Center.
133-280
133-283
Introduction to the Xerox® Phaser®7500 & 7800 printers

The Phaser® 7500, and 7800 which followed, make some stunning full color prints.
They are also designed with some new innovative technologies which reduce energy
consumption. They are well received in the market and there are quite a few of them out
there nowadays. Some of the 7500s are beginning to come off contract so they’re
beginning to show up in the aftermarket. It’d be a good idea to learn a bit about them.
In this article, we’ll take a quick look at the new technologies which these machines
utilize. We’ll also focus on the Fault Code meanings and how to clear some of the faults
from diagnostics (the codes which require resetting).
The first innovation is that instead of using a traditional Laser Unit or Raster Output
Scanner (ROS) assembly, these use LED arrays (LPH = LED Print Heads). In the
brochures, they call the technology “Hi-Q® LED” technology; the advantages are that
the LEDs use less energy and are quieter than a machine using a laser with its ROS
motor constantly spinning the mirrors. I imagine that with less mirrors and no moving
147
parts, this solid-state design will likely require less attention, although time will tell if the
LED bars hold up or if they develop problems later in life.
The newer model, Phaser 7800, also introduces a new type of fuser, which uses
Induction Heater (IH) technology. Taking a Phaser 7800 fuser apart leaves one with
more questions about how it works than answers. Induction Heating is definitely alien to
what we are all used to seeing. It is said to require less energy, especially in standby,
and yet it has a far quicker warm up time (15 seconds compared to 46 seconds for the
7500 model which has a more traditional design using good ol’ heat lamps).
Phaser 7500 & Phaser 7800

So, just how green are these machines in the final analysis? Let’s compare the stats
from the OEM brochures for these two models with the Phaser 7760 that these guys
replaced.
It appears that the newer models are indeed more efficient, especially when you see
that they use less than half as much power at standby. Not sure why the 7800 shows a
higher wattage use during printing and so high a wattage in Power Save. Maybe the
tradeoff with the new Induction Heater is that it takes more power to run prints when
called on. Pretty cool stuff.
148
Now here is an abbreviated list of the Fault Codes which the machine may report. The
codes with asterisks next to them require resetting from Diagnostics. We’ll have a peek
at how to clear tech rep codes later on. The full list in the Service Manual is over 300
lines long, so this list has been trimmed down with generalization about some groups of
faults (010-xxx are all fuser faults, for example) and then the list goes on to list a few of
the specific ones of particular interest because they are either common or they require
resetting from Diagnostics.
This is a pretty quick glimpse. At least with this list you’d have a rough idea where to
look in the machine if a fault code is coming up on screen.
149
1.
150
151
Note: **Some faults (marked with asterisks) will not reset by themselves. Once you
have repaired the cause of the fault, you will need to go in and clear the fault before the
machine will even attempt to get printing again. Below is how to clear tech rep faults
1. Hold down ‘Back’ and ‘Help’ buttons together while turning the printer on.
2. Continue to hold the buttons until you see “Service Diagnostics V. x.xxx, Initializing”
on the display; you can then release the two buttons.
3. Scroll down through the Service Diagnostics Menu and select “NVRAM Access”. In
the submenu which shows up, scroll down to “Clear Tech Rep Faults”. Choose this and
then look for the fault you are experiencing and reset it.
You can also choose from the same “NVRAM Access” list: “Reset CRU Life Counters”.
This is necessary if you are replacing any of the Customer Replaceable Units (CRU)
such as the Fuser Module, Transfer Roll Assembly, Belt Cleaner Assembly or Toner
Waste Bottle.
Well, hopefully that should do the trick to get everyone started at least. We’ll have to
return to this series and find out more about what else you can do from Diagnostics in a
future article. Happy repairs everyone’d
Britt works for The Parts Drop, a company whose primary business is providing parts,
supplies and information for Xerox brand copiers, printers and fax machines. You can
find more information, including many of Britt’s past ENX articles on their website,
www.partsdrop.com. If you’d like to read more about Xerox brand office equipment,
there’s also a complete listing of past articles under contributing writers on the ENX
website
152
Xerox Phaser 3635 & WC-3550 Technical Information
Phaser 3635MFP & WorkCentre 3550

Now here are a pair of monochrome multifunction printer / copiers which have been
extremely good sellers for Xerox®. Each sold for around $1700 new with a one year
warranty. There are tons of them to be found out in the market and coming off of
leases. We took a look at the fusers in an ENX article back in March of 2013. This
month, let’s check out the supply items, dive into the fault code meanings and touch on
the basics of how to get into the Admin Tools and then the Diagnostic Mode.
These machines use an all-in-one type of print cartridge (the toner, development, drum,
and waste are all handled in one cartridge). Below is a table showing the U.S. market
region cartridges.
Print Cartridges:
Model Part # in U.S. Stated Yield Retail $
Phaser 3635 108R00793 5 K pages $129.99
Phaser 3635 108R00795 10 K pages $189.99
WC-3550 106R01528 5 K pages $134.99

153
WC-3550 106R01530 11 K pages $199.99
The two models share the same fuser modules with a few valid part numbers for the
110 volt fusers: 126N326, 126N291, or 126N342. An online search for these turns up
prices ranging from $175 to $250. In the March 2013 issue of ENX, we took one of
these fusers apart to see how to rebuild them. We’ll re-visit how to reset the fuser count
later in this article, just after the list of fault codes.
The fault codes are consistent when you compare the Phaser 3635 to the WC-3550.
Here is a list of the codes with some info about each:
Fault Code Meaning of Code: Notes:
Check the actuator on the

front door. The Interlock
Switch is mounted on the
01-100 Front Door Open HVPS.
Open the rear door and

then the fuser door, which
is part of the fuser. See
that door opens and
closes ok and that the
actuator flag on that door
is ok. The switch itself is
01-110 Fuser Door Open mounted on the HVPS.
01-700 Stapler Door Open
02-100, 02-200 USB Faults
MSOK Faults (Master

03-200, 03- System Options Key) The MSOK is a tiny board
210, 03-220, (less than 1×1 inch), with
154
03-230, 03- a connector mounted

240, 03-250 directly on the Main
Board.
Each new machine comes

with a plastic card-like key
that is used to set up any
optional features that
were purchased with the
machine. Usually this key
03-300, 03- FEK / PEK Faults (Feature is kept in the cabinet of
310, 03-320, / Product Enablement the machine or in the
03-330, 03-340 Key) paper tray someplace.


Bypass Tray Paper Info

03-450 Mismatch
03-510, 03-
520, 03-558, Foreign Device Interface
03-559 Fault
Check the memory DIMM

03-600 Memory Failure on the main board.
Check Hard Disk Drive

03-800 (HDD)
03-900 Main Board to Control

Panel (GUI)
155
Communications Fault
Main Board to Tray 2

03-940 Communications Fault
If turning the machine off

and back on doesn’t do
Main Board Detected a the trick, reload the
03-970 Software Lockup firmware.
Document jam after

05-100 Document Jam 1 registration
Document Door Opened

05-500 during a copy job
Document detected in
05-600 feeder at power-on
If the originals are normal

size, then most likely the
transport rolls or drives
are slipping during
copying so that the
Document too long machine thinks the doc
(oversized original feed sensor remained
05-700 detected) actuated too long.
05-900 Document Feed Jam
05-920 Document Door Open
Check the Laser Unit

06-100, 06-200 Laser Unit (LSU) Error Interlock Switch Actuator
which is on the print
156
cartridge.
Check the Tray 1 Paper

07-110 Paper Tray 1 Empty Present Actuator
The registration sensor

did not see the paper
arrive from Tray 1. Note
that the sensor is
07-130 Tray 1 Misfeed mounted on the HVPS.
Check the Tray 2 Paper

07-210 Paper Tray 2 Empty Present Actuator.
The registration sensor

did not see the paper
arrive from Tray 2. Note
that this sensor is
07-230 Tray 2 Misfeed mounted on the HVPS.
Paper detected at Tray 2

07-231 Feed Area at power on
07-500 Bypass Tray Empty
07-530 Bypass Tray Misfeed
Paper Jam between

Registration and Fuser
08-100 Exit Sensor
Same meaning as 07-230

08-200 Jam in Tray 2 feed area fault.
157
Exit Jam 2 (Paper not

seen leaving the Exit Check the Fuser Exit
08-500 Sensor) Actuator for binding.
Duplexed paper failed to

reach the Duplex Jam
Sensor in time. Note that
this sensor is mounted on
08-600 Bottom Duplex Jam 0 the HVPS.
Duplexed paper failed to

reach the Registration
Sensor in time. Note that
this sensor is mounted on
08-610 Top Duplex Jam 1 the HVPS.
08-700 Out Bin Full Paper exit area is full.
Note that this fault is

based on a pixel counter
and not a sensor, so
shaking the cartridge
won’t help. Just have a
new cartridge ready for
09-100 Toner Low when it is needed.
The print cartridge count

09-350 Print Cartridge Warning is nearly up.
09-450 Replace Print Cartridge
The print cartridge CRUM

Print Cartridge not chip is not detected by the
09-550 detected CRUM reader board.
Check the contact springs
158
in the machine.
09-820 Print Cartridge is not OEM
Read above about the

various cartridge types.
This fault would happen if
you tried to install a DMO
region cartridge in a U.S.
machine or vice versa for
Print Cartridge is the example, or if you tried to
wrong version for your install a 3550 ctg in a
09-830 machine’s region or plan 3635.
Fuser Low Temperature

detected during a copy or
10-100, 10-200 print job
10-200 Fuser Failed to warm up
Check the fuser cooling

fan and the fuser’s
10-300 Over Heat Error thermistor.
Fuser Counter is nearing

10-500 * Fuser Warning end of life.
Fuser Counter has

reached end of life.
*Read below for how to
reset the fuser life
10-510 * Replace Fuser counter.
14-100 Scanner CCD Lock Raise the Doc Feeder and

make sure the scan
159
carriage lock is fully

disengaged.
15-100 thru
15-830 Scan to Email Problems
Note that next to the

Ethernet port are two
LED’s; the upper one
means the Network Board
is ready, and the lower
17-100 thru one blinking means that
17-610 Network Controller Errors the network is ok.
17-700 thru
17-810 DHCP Server Errors
802.1X Authentication
17-900 Error
20-100 thru
20-900 Fax Problems
Resetting the Fuser Count:

This is only necessary on the Phaser 3635 because the 3550 doesn’t bother keeping
count of the number of prints made on the fuser. Once you are in Diagnostics Mode
(read below), select ‘Service Info’ and then touch ‘HFSI’ (High Frequency Service
Items). A chart with the two HFSI’s which this model tracks will be shown (the fuser and
the Document Feed Head are the only two choices). Choose ‘fuser’ and touch ‘Reset’
followed by ‘OK’. You can also change the ‘max value’ if you want to. Setting the max
value to ‘0’ will effectively make the HFSI not tracked, meaning the machine will never
call for that HFSI again.
System Administration Tools:

160
The Administrator Tools give you lots of choices and control over the machine’s setup in
a relatively easy to follow menu. The two models have different approaches for how to
get into this Tools mode. Read below about each.
For Phaser 3635: Press the ‘Log In / out’ button and enter the administrator password
(the default is ‘1111’). Then press the ‘Machine Status’ button and select the ‘Tools’
tab.
For WC-3550: Press the ‘Machine Status’ button, scroll down to ‘System Setup’ and
press the ‘OK’ key. Enter the administrator password (the default is ‘1111’) & then
press ‘OK’ again.
Entering Diagnostics:
Here again, the two models have different approaches for how to get into Diagnostic
Mode.
For Phaser 3635: From the powered-on state, press and hold down the ‘#’ button and
while still holding #, press the ‘Log In / out’ button and a password screen will
appear. Enter the password ‘1934’ followed by ‘OK’.
For WC-3550: Press the ‘Menu’ button, and then press the ‘#’ button and a password
screen will appear. Enter the password ‘1934’ followed by ‘OK’.
Once you’re in Diagnostics, you can look around through the menus and you’ll find it’s
pretty friendly. In a future article, we’ll have to come back to list the important
Component Control and NVM (memory) codes.

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Xerox WorkCentre 3045 Trouble Error Codes List page 1 (from 6)

Code Display Description

Format Error 016-745 System

Code Display Description

Code Display Description

FTP Error 031-582 Scan File

Code Display Description

091- 091-402 Printer Contact Support If

Code Display Description

Xerox Phaser 3040 Trouble Error Codes List page 1 (from 3)

Code Display Description

Restart Printer Contact

Code Display Description

Continue Printing been loaded in the Tray for manual duplex

Toner Cartridge Life Warning The Toner

Code Display Description

Work Centre® 7425 style: Fault Code List - Part I

Guessing which version a machine will require is getting tricky. At first,

Entering Diagnostics Mode:

First, here’s a refresher on how to enter Diagnostic Mode (or CE Mode as

Some HFSI counters require resetting from Diagnostics. Enter Diagnostic

Special Boot Modes:

Clearing some fault codes from Diagnostics:

Clearing some fault codes from Diagnostics

Fuser Heat Control problems (010-319), Overheat problems (010-320 /

HFSI (High Frequency Service Items) (094-417 thru 094-422): read

The Drum Cartridges (013R00647 for models 7425-7435 and 013R00662

Guessing which version a machine will require is getting tricky. At first,

Entering Diagnostics Mode:

First, here’s a refresher on how to enter Diagnostic Mode (or CE Mode as

740-053 = Geographic Setting (3=North America / Europe, 12= DMO,

740-055 = Contract Type (2=Sold Plan, 3= Metered Plan, 31=Neutral)

HFSI Codes and yields:

Code Description Yield Reset Notes:

954-801 Feed Rollers – 300K sheets ** Reset in Diagnostics - HFSI Counters

Fuser Heat Control problems (010-319), Overheat problems (010-320 /

choose “NVM Read / Write.”

Clearing some fault codes from Diagnostics:

Fuser Heat Control problems (010-319), Overheat problems (010-320 /

Clearing some fault codes from Diagnostics.

how to print your Phone Book or System Data List, refer to

Press the [Menu] button on the Control Panel.

Press the [#] key, then press 1934.

NOTE: These buttons should be pressed quickly. If not successful,

When this step is successful, the bottom right-hand corner of the

NOTE: If you are unable to access Tech Mode, please refer to

Press the [Menu] button to start navigating the menu.

The LCD Display will read 'US and Canada'.

Press the [Start] button to clear memory

Introduction to the Xerox® Phaser®7500 & 7800 printers

Phaser 7500 & Phaser 7800

To get to Component Control, you’ll need to enter Diagnostic Mode (CE

INPUT COMPONENT CODES:

005- CVT-DADF Bottom

005- Doc. Feed Out

005- Doc. Pre-Reg.

005- Doc. Inverter

005- Doc. Feeder Cover

005- DADF Tray Size

005- DADF Tray Size

005- Nudger Position

006- Polygon Motor