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Canon iR Advance C2025 Trouble Error Codes List page 1 (from 24)
time of ATR Sensor (Bk) Unit (Bk). 6. Replace the DC Controller PCB
initialization. (UN09)
ATR Sensor (Bk) error or 1. Check if the Drum Unit (Bk) is installed. 2.
toner supply error Check the Drum Unit Relay PCB (Bk) (UN29) 3.
Error in detected TD ratio. Check the Drum Unit Memory PCB (Bk) (UN33)
E020- The average of ATR 4. Check the harness/connector between the DC
0330 reference value is the Controller PCB (UN09/ J25) and the Drum Unit
specified value or higher at Relay PCB (Bk) (UN29). 5. Replace the Drum
the time of ATR Sensor (Bk) Unit (Bk). 6. Replace the DC Controller PCB
initialization. (UN09)
1. Check if the Drum Unit (Bk) is installed. 2.
Check the Drum Unit Relay PCB (Bk) (UN29) 3.
ATR Sensor (Bk) error or
Check the Drum Unit Memory PCB (Bk) (UN33)
toner supply error
E020- 4. Check the harness/connector between the DC
Unable to adjust the control
0340 Controller PCB (UN09/ J25) and the Drum Unit
voltage at the time of ATR
Relay PCB (Bk) (UN29). 5. Replace the Drum
Sensor (Bk) initialization.
Unit (Bk). 6. Replace the DC Controller PCB
(UN09)
1. Check if the Drum Unit (Bk) is installed. 2.
Check the Drum Unit Relay PCB (Bk) (UN29) 3.
ATR Sensor (Bk) error or
Check the Drum Unit Memory PCB (Bk) (UN33)
toner supply error
E020- 4. Check the harness/connector between the DC
Unable to adjust the control
0341 Controller PCB (UN09/ J25) and the Drum Unit
voltage at the time of ATR
Relay PCB (Bk) (UN29). 5. Replace the Drum
Sensor (Bk) initialization.
Unit (Bk). 6. Replace the DC Controller PCB
(UN09)
1. Clean the scanner’s window. 2. Use your hand
to check if the shutter of the Registration Patch
Sensor Unit can be open. 3. Check if the window
of the Patch Sensor (UN43/ UN44) is soiled. 4.
Check scar on the ITB. 5. Check movement of
the Registration Shutter Solenoid (SL02).
COPIER > FUNCTION > PART-CHK > SL to
ATR patch failed to be
move SL02 6. Check the harness/connector
created correctly or Patch
E020- between the DC Controller PCB (UN09/J12) and
Sensor error
0350 the Patch Sensors (UN43/J4007, UN44, J4006).
High density for the target at
7.Replace the Drum Unit (Bk) 8.Replace the
patch detection
Registration Patch Sensor Unit 9 Replace the
ITB Unit. 10. Check conduction of the fuses
(FU5, FU8) in the DC Controller PCB (UN09). 11.
Replace the Primary Transfer High Voltage PCB
(UN04) 12. Replace the Developing High Voltage
PCB (UN07) 13. Replace the Primary Charging
High Voltage PCB (UN06) 14. Replace the
19
The T/D ratio detected by the Check the Drum Unit Memory PCB (Bk) (UN33)
ATR Sensor (Bk) (UN42) is 4. Check the harness/connector between the DC
equal to or higher than the Controller PCB (UN09/ J25) and the Drum Unit
specified value (high density) Relay PCB (Bk) (UN29). 5. Replace the Drum
Unit (Bk). 6. Replace the DC Controller PCB
(UN09)
ATR Sensor (Bk) error or
Overload of the motor or motor failure 1. Check
toner supply error
conduction of FU9 on the DC Controller PCB
Error in detected delta T/D
(UN09). 2. Check the harness/connector
E020- ratio The T/D ratio detected
between the DC Controller PCB (UN09/J26) and
03B1 by the ATR Sensor (Bk)
PS09 3. Replace the DC Controller PCB (UN09)
(UN42) is equal to or lower
4. Check the Hopper Unit (Bk). 5. Replace the
than the specified value (light
Hopper Unit (Bk).
density)
1. Clean the scanner’s window. 2. Use your hand
to check if the shutter of the Registration Patch
Sensor Unit can be open. 3. Check if the window
of the Patch Sensor (UN43/ UN44) is soiled. 4.
Check scar on the ITB. 5. Check movement of
the Registration Shutter Solenoid (SL02).
COPIER > FUNCTION > PART-CHK > SL to
move SL02 6. Check the harness/connector
Abnormal Y color patch between the DC Controller PCB (UN09/J12) and
E020- reading value the Patch Sensors (UN43/J4007, UN44, J4006).
1050 Dark patch although setting 0 7.Replace the Drum Unit (Y) 8.Replace the
for the patch level Registration Patch Sensor Unit 9 Replace the
ITB Unit. 10. Check conduction of the fuses
(FU5, FU8) in the DC Controller PCB (UN09). 11.
Replace the Primary Transfer High Voltage PCB
(UN04) 12. Replace the Developing High Voltage
PCB (UN07) 13. Replace the Primary Charging
High Voltage PCB (UN06) 14. Replace the
Auxiliary High Voltage PCB (UN08) 15. Replace
the Replace the DC Controller PCB (UN09)
1. Check the patch shape. 2. Clean the high
voltage contact point with dry wiping or air
blower. 3. Check the harness/connector between
the DC Controller (UN09) and the High Voltage
Abnormal Y color patch
PCB. Between the DC Controller PCB (UN09/
E020- reading value
J21) and the Primary Charging High Voltage
1060 Light patch although setting 7
PCB (UN06/ J441, J442) Between the DC
for patch level
Controller PCB (UN09/ J21, J22) and the
Developing High Voltage PCB (UN07/ J451,
J452) Between the DC Controller PCB (UN09/
J19) and the Auxiliary High Voltage PCB
21
the minimum of ATR Sensor an electrical trouble. 1. Remove the Drum Unit
(Y) detection value. (Y) and check no damage. (Replace the Drum
Unit (Y) if defective) 2. Lift the pressure lever
after the Drum Unit (Y) is pushed all the way in.
3. Check failure of the harness between the
Drum Unit (Y) and the DC Controller PCB
(UN09/J25) (trapped cable, open circuit,
connector disconnection) 4.Check the Drum Unit
Relay PCB (Y) (UN26) (Soil/ deformation/
damage) 5. Check the Drum Unit Memory PCB
(M) (UN30) (Soil/ damage) 6.Replace the Drum
Unit (Y) 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit
Possible cause: The screw is not rotating due to
failure in the coupling between the main body
and the Developing Assembly, or the value of
ATR Sensor (M) (UN40) failed to be read due to
an electrical trouble. 1. Remove the Drum Unit
(M) and check no damage. (Replace the Drum
Developing screw rotation
Unit (M) if defective) 2. Lift the pressure lever
detection
after the Drum Unit (M) is pushed all the way in.
E021- Error in the difference
3. Check failure of the harness between the
0120 between the maximum and
Drum Unit (M) and the DC Controller PCB
the minimum of ATR Sensor
(UN09/J25) (trapped cable, open circuit,
(M) detection value.
connector disconnection) 4.Check the Drum Unit
Relay PCB (M) (UN27) (Soil/ deformation/
damage) 5. Check the Drum Unit Memory PCB
(M) (UN31) (Soil/ damage) 6.Replace the Drum
Unit (M) 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit
Possible cause: The screw is not rotating due to
failure in the coupling between the main body
and the Developing Assembly, or the value of
ATR Sensor (C)(UN41) failed to be read due to
an electrical trouble. 1. Remove the Drum Unit
Developing screw rotation
(C) and check no damage. (Replace the Drum
detection
Unit (C) if defective) 2. Lift the pressure lever
E021- Error in the difference
after the Drum Unit (C) is pushed all the way in.
0220 between the maximum and
3.Check failure of the harness between the Drum
the minimum of ATR Sensor
Unit (C) and the DC Controller PCB (UN09/J25)
(C) detection value.
(trapped cable, open circuit, connector
disconnection) 4.Check the Drum Unit Relay
PCB (C) (UN28) (Soil/ deformation/ damage)
5.Check the Drum Unit Memory PCB (C) (UN32)
(Soil/ damage) 6.Replace the Drum Unit (C). 7.
26
turning ON the motor. PCB (UN09) and the Toner Container Motor (Y)
(M07) 3. Check conduction of FU1 in the DC
Controller PCB (UN09) 4. Replace the DC
Controller PCB (UN09) 5. Replace the Hopper
Unit (Y)
Detection of short-circuit with
Toner Container Motor
(Y)FET
E025-
Error in element in the DC 1.Replace the DC Controller PCB (UN09)
0020
Controller PCB Error in the
current value after turning
OFF the motor.
Detection of short-circuit
Short-circuit failure of the Toner Bottle Motor or error
with Toner Container
in element in the DC Controller PCB 1. Check the
Motor (M) GND
E025- harness between the DC Controller (UN09/J24) and
After turning ON the
0130 the Toner Container Motor (M) (M09) 2. Replace the
motor, the current value
DC Controller PCB (UN09) 3. Replace the Hopper Unit
is a certain value or
(M)
lower.
Toner Supply Motor (C)
lock detection Overload of the motor or motor failure 1. Check
After turning ON the conduction of FU9 on the DC Controller PCB (UN09).
E025- motor, the rotation 2. Check the harness/connector between the DC
0200 sensor does not detect Controller PCB (UN09/J24) and PS08. 3. Replace the
although a specified DC Controller PCB (UN09) 4. Check the Hopper Unit
period of time has (C). 5. Replace the Hopper Unit (C).
passed.
Overload of the motor or motor failure 1. Check if the
Toner Container Motor Toner Bottle (C) is installed 2. Check the
(C) lock detection harness/connector between the DC Controller PCB
E025-
Error in the current (UN09) and the Toner Container Motor (C) (M11) 3.
0210
value after turning ON Check conduction of FU3 in the DC Controller PCB
the motor. (UN09) 4. Replace the DC Controller PCB (UN09) 5.
Replace the Hopper Unit (C)
Detection of short-circuit
with Toner Container
Motor (C)FET
E025- Error in element in the DC Controller PCB 1.Replace
Error in element in the
0220 the DC Controller PCB (UN09)
DC Controller PCB Error
in the current value after
turning OFF the motor.
Detection of short-circuit
Short-circuit failure of the Toner Bottle Motor or error
with Toner Container
in element in the DC Controller PCB 1. Check the
Motor (C) GND
E025- harness between the DC Controller (UN09/J24) and
After turning ON the
0230 the Toner Container Motor (C) (M11) 2. Replace the
motor, the current value
DC Controller PCB (UN09) 3. Replace the Hopper Unit
is a certain value or
(C)
lower.
Toner Supply Motor (Bk)
Overload of the motor or motor failure 1. Check
lock detection
conduction of FU9 on the DC Controller PCB (UN09).
The Rotation Sensor
E025- 2. Check the harness/connector between the DC
does not detect rotation
0300 Controller PCB (UN09/J26) and PS09 3. Replace the
although 5 sec has
DC Controller PCB (UN09) 4. Check the Hopper Unit
passed since the motor
(Bk). 5. Replace the Hopper Unit (Bk).
was turned ON
29
Main Drive
Command error
E2PROM
E196-
communication error Turn OFF and then ON the main power
1B01
Command error
E2PROM
E196-
communication error Turn OFF and then ON the main power
1B02
Command error
40
0540 An image synchronous Check the connection of the Main Controller PCB
signal from the Main 2 (including the flat cable). 3. Replace the flat
Controller PCB 2 to the cable. 4. Replace the Main Controller PCB 2.
Reader is not received
within 30 seconds.
Device abnormal completion 1. Turn OFF and then ON the main power. 2.
E315- An abnormal signal from the Check the connection of the Main Controller PCB
0541 Main Controller PCB 2 to the 2 (including the flat cable). 3. Replace the flat
Reader is detected. cable. 4. Replace the Main Controller PCB 2.
Device timeout
An image synchronous 1. Turn OFF and then ON the main power. 2.
E315- signal from the Main Check the connection of the Main Controller PCB
0550 Controller PCB 2 to the 2 (including the flat cable). 3. Replace the flat
Reader is not received cable. 4. Replace the Main Controller PCB 2.
within 30 seconds.
Device abnormal completion 1. Turn OFF and then ON the main power. 2.
E315- An abnormal signal from the Check the connection of the Main Controller PCB
0551 Main Controller PCB 2 to the 2 (including the flat cable). 3. Replace the flat
Reader is detected. cable. 4. Replace the Main Controller PCB 2.
E350 System error Contact the service company office
1. Turn OFF and then ON the main power 2.
E351- Main Controller PCB 2 Disconnect and then connect the connector of the
0000 communication error Main Controller PCB 2. 3. Replace the Main
Controller PCB 2.
E354 System error Contact the service company office
E355 System error Contact the service company office
1. Turn OFF and then ON the power. 2. Check the
Communication error connection between Reader Controller PCB and
between Reader Controller DF Driver PCB (Signal Cable and Power Supply
E400- PCB and DF Unit Cable), and check that the Cables are not open-
0001 Communication checksum circuit. 3. Replace the Cable between Reader
error between Reader Controller PCB and DF Driver PCB. 4. Replace
Controller PCB and DF Unit the Reader Controller PCB. 5. Replace the DF
Driver PCB.
1. Turn OFF and then ON the power. 2. Check the
connection between Reader Controller PCB and
DF Driver PCB (Signal Cable and Power Supply
Communication error
E400- Cable), and check that the Cables are not open-
between Reader Controller
0002 circuit. 3. Replace the Cable between Reader
PCB and DF Unit
Controller PCB and DF Driver PCB. 4. Replace
the Reader Controller PCB. 5. Replace the DF
Driver PCB.
48
has been driven for 3 seconds. is faulty. 5. The finisher controller PCB is
faulty.
Decurler HP detection error (at
intrusion amount control) 1. Check that the cam of the Decurler Roller is
E517- The HP was not detected within installed properly. 2. Replace the Decurler
0001 the specified period of time (2 Motor. 3. Replace the Buffer Driver PCB. 4.
seconds) since the start of the Replace the DC Controller PCB.
decurler HP detection.
1. The gear change home position sensor
Gear change home position error (PI117) is faulty. 2. The wiring between the
The gear change home position finisher controller PCB and gear change
E519-
sensor does not turn ON when motor is faulty. 3. The gear change
0002
the gear change motor has been mechanism is faulty. 4. The gear change
driven for 387 pulses. motor (M110) is faulty. 5. The finisher
controller PCB is faulty.
1. The gear change home position sensor
Gear change home position error (PI117) is faulty. 2. The wiring between the
The gear change home position finisher controller PCB and gear change
E519-
sensor does not turn OFF when motor is faulty. 3. The gear change
8001
the gear change motor has been mechanism is faulty. 4. The gear change
driven for 387 pulses. motor (M110) is faulty. 5. The finisher
controller PCB is faulty.
Shift Motor fails to move from HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is
rotates for specified period of physically removed. 2. Replace the Motor. 3.
E520-
time and cannot move from HP, Check if the Shift Roller HP Sensor (S2)
0001
it is detected as an error if the Connector is physically removed. 4. Replace
same symptom occurs again the Shift Roller HP Sensor (S2).
after the first retry
Shift Motor fails to return to HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is
rotates for specified period of physically removed. 2. Replace the Motor. 3.
E520-
time and cannot return to HP, it Check if the Shift Roller HP Sensor (S2)
0002
is detected as an error if the Connector is physically removed. 4. Replace
same symptom occurs again the Shift Roller HP Sensor (S2).
after the first retry.
Front aligning plate home 1. The front aligning plate home position
position error sensor (PI106) is faulty. 2. The wiring
The aligning plate does not leave between the finisher controller PCB and front
E530-
the aligningplate front home aligning plate motor is faulty. 3. The front
8001
position sensor when aligning plate is faulty. 4. The front aligning
thealignment plate front motor plate motor (M103) is faulty. 5. The finisher
has been driven for 4 seconds. controller PCB is faulty.
50
Front aligning plate home 1. The front aligning plate home position
position error sensor (PI106) is faulty. 2. The wiring
The aligning plate does not between the finisher controller PCB and front
E530-
return to aligning plate front aligning plate motor is faulty. 3. The front
8002
home position sensor when the aligning plate is faulty. 4. The front aligning
alignment plate front motor has plate motor (M103) is faulty. 5. The finisher
been driven for 4 seconds. controller PCB is faulty.
stapler shift home position when the between the finisher controller PCB and
stapler shift motor has been driven for stapler shift motor is faulty. 3. The
20 seconds. stapler shift base is faulty. 4. The
stapler shift motor (M105) is faulty. 5.
The finisher controller PCB is faulty.
1. The swing home position sensor
(PI105) is faulty. 2. The wiring between
Swing home position error
the finisher controller PCB and swing
E535- The stapler does not leave the swing
motor is faulty. 3. The swing
8001 home position when the swing motor
mechanism is faulty. 4. The swing
has been driven for 3 seconds.
motor (M106) is faulty. 5. The finisher
controller PCB is faulty.
1. The swing home position sensor
(PI105) is faulty. 2. The wiring between
Swing home position error
the finisher controller PCB and swing
E535- The stapler does not return to the
motor is faulty. 3. The swing
8002 swing home position when the swing
mechanism is faulty. 4. The swing
motor has bee driven for 3 seconds.
motor (M106) is faulty. 5. The finisher
controller PCB is faulty.
1. The aligning plate rear home position
sensor (PI107) is faulty. 2. The wiring
Rear aligning plate home position error
between the finisher controller PCB and
The aligning plate does not leave the
E537- aligning plate rear motor is faulty. 3.
aligning plate rear home position
8001 The rear aligning plate is faulty. 4. The
sensor when the alignment plate rear
rear aligning plate motor (M104) is
motor has been driven for 4 seconds.
faulty. 5. The finisher controller PCB is
faulty.
1. The aligning plate rear home position
sensor (PI107) is faulty. 2. The wiring
Rear aligning plate home position error
between the finisher controller PCB and
The aligning plate does not return to
E537- aligning plate rear motor is faulty. 3.
aligning plate rear home position
8002 The rear aligning plate is faulty. 4. The
sensor when the alignment plate rear
rear aligning plate motor (M104) is
motor has been driven for 4 seconds.
faulty. 5. The finisher controller PCB is
faulty.
Tray Lift Motor timeout error
1. Check if the Motor (M11) Connector
Unable to complete the operation even
is physically removed. 2. Replace the
after the specified period of time during
Motor failure occurs. 3. Check if the
E540- initial rotation. When the Motor remains
Stack Tray Clock Sensor (S14)
0001 in the same area for the specified
Connector is physically removed. 4.
period of time and the same symptom
Replace the Stack Tray Clock Sensor
occurs again after the first retry, it is
(S14).
detected as an error.
52
OFF when the tray 2 shift motor is at a finisher controller PCB and tray 2
stop. shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4.
The tray 2 shift motor (M105) is
faulty. 5. The finisher controller PCB
is faulty.
Front Fan lock error
While the front fan is rotating, this machine
E551- stops the front fan after detecting the lock 1. Check the Fan (M8). 2. Replace
8001 signal. Then this machine retries to rotate the finisher controller PCB.
the front fan, but lock signal is detected
again, this machine displays the error.
Rear Fan lock error
While the rear fan is rotating, this machine
E551- stops the front fan after detecting the lock 1. Check the Fan (M9). 2. Replace
8002 signal. Then this machine retries to rotate the finisher controller PCB.
the rear fan, but lock signal is detected
again, this machine displays the error.
0002 The stapler does not return to is faulty. 2. The shutter mechanism is faulty.
the shutter home position when 3. The stack ejection motor (M102), shutter
the stack ejection motor has clutch (CL101), ang stack ejection lower roller
been driven for 3 seconds. clutch (CL102) is faulty. 4. The finisher
controller PCB is faulty.
1. The shutter home position sensor (PI113)
is faulty. 2. The wiring between the finisher
Shutter home position error controller PCB and stack ejection motor, and
The stapler does not leave the between the finisher controller PCB and
E584-
shutter home position when the shutter clutch is faulty. 3. The shutter
8001
stack ejection motor has been mechanism is faulty. 4. The stack ejection
driven for 30 seconds. motor (M102), shutter clutch (CL101), ang
stack ejection lower roller clutch (CL102) is
faulty. 5. The finisher controller PCB is faulty.
Paper positioning plate home
position error 1. The paper positioning plate home position
The paper positioning plate sensor (PI7) is faulty. 2. The positioning plate
E5F0-
home positio sensor does not drive mechanism is faulty. 3. The paper
8001
turn ON when the paper positioning plate motor (M4) is faulty. 4. The
positioning plate motor has been saddle stitcher controller PCB is faulty.
driven for 1500 pulses.
1. The paper positioning plate home position
Paper positioning plate home sensor (PI7) is faulty. 2. Open circuit of the
position error Harness between Finisher Controller PCB
The paper positioning plate and Stack Delivery Motor & between Finisher
E5F0-
home position sensor does not Controller PCB and Shutter Open/Close
8002
turn OFF when the paper Clutch 3. The positioning plate drive
positioning plate motor has been mechanism is faulty. 4. The paper positioning
driven for 300 pulses. plate motor (M4) is faulty. 5. The saddle
stitcher controller PCB is faulty.
1. The paper folding motor clock sensor (PI4)
and paper folding home position sensor
Paper folding motor lock error
E5F1- (PI21) is faulty. 2. The paper folding roller
The feed speed of the paper fold
8001 drive mechanism is faulty. 3. The paper
roller reaches 5 mm/sec or less.
folding motor (M2) is faulty. 4. The saddle
stitcher controller PCB is faulty.
Paper positioning plate home
1. The paper folding motor clock sensor (PI4)
position error
and paper folding home position sensor
The status of Paper Fold Home
E5F1- (PI21) is faulty. 2. The paper folding roller
Position Sensor does not change
8002 drive mechanism is faulty. 3. The paper
although the Paper Fold Motor is
folding motor (M2) is faulty. 4. The saddle
driven for a specified period of
stitcher controller PCB is faulty.
time.
58
does not turn OFF when the sensor (PI1) is faulty. 2. The paper pushing plate
paper pushing plate motor drive mechanism is faulty. 3. The paper pushing
has been driven for 0.5 sec. plate motor (M8) is faulty. 4. The saddle stitcher
controller PCB is faulty.
E602 HDD detection error
Image memory is faulty or
insufficient
E604-
0512MB memory needs to 1. Install a 0512MB or larger main memory
0512
be installed (insufficient
memory for the model)
Image memory is faulty or
insufficient
E604-
1024MB memory needs to 1. Install a 1024MB or larger main memory
1024
be installed (insufficient
memory for the model)
No necessary memory at
Main Controller PCB 2
side
E614 Flash PCB detection error
Error in self-diagnosis of
the encryption module
E615- 1. Reinstall the system software. 2. Replace the
An error was found in
0001 HDD.
self-diagnosis of the
encryption library.
Note: Note: For the part described as the Main
FAX Board
Control PCB, it indicates Main Controller PCB 2
communication error
when the FAX Board is for 1 line, and Main Controller
E674- The specified number of
PCB 1 when the FAX Board is for 2 lines. 1. Check
0001 errors was detected with
wire connection between the FAX Board and the
FAX Board
Main Controller PCB 2. Replace the FAX Board 3.
communication
Replace the Main Controller PCB
Note: Note: For the part described as the Main
Control PCB, it indicates Main Controller PCB 2
FAX Board
when the FAX Board is for 1 line, and Main Controller
E674- communication error
PCB 1 when the FAX Board is for 2 lines. 1. Check
0004 Error in access of the
wire connection between the FAX Board and the
modem IC used by FAX
Main Controller PCB 2. Replace the FAX Board 3.
Replace the Main Controller PCB
Note: Note: For the part described as the Main
Control PCB, it indicates Main Controller PCB 2
FAX Board
when the FAX Board is for 1 line, and Main Controller
E674- communication error
PCB 1 when the FAX Board is for 2 lines. 1. Check
0008 Error in access of the port
wire connection between the FAX Board and the
IC used by OnBoardFax
Main Controller PCB 2. Replace the FAX Board 3.
Replace the Main Controller PCB
Note: Note: For the part described as the Main
FAX Board Control PCB, it indicates Main Controller PCB 2
communication error when the FAX Board is for 1 line, and Main Controller
E674-
An error was detected in PCB 1 when the FAX Board is for 2 lines. 1. Check
000C
access of the modem IC wire connection between the FAX Board and the
or port IC used by Fax Main Controller PCB 2. Replace the FAX Board 3.
Replace the Main Controller PCB
Note: For the part described as the Main Control
FAX Board
PCB, it indicates Main Controller PCB 2 when the
E674- communication error
FAX Board is for 1 line, and Main Controller PCB 1
0010 Error in timer device to be
when the FAX Board is for 2 lines. Replace the Main
used by FAX at activation
Controller PCB
62
FAX Board Note: For the part described as the Main Control
communication error PCB, it indicates Main Controller PCB 2 when the
E674-
Error when the timer FAX Board is for 1 line, and Main Controller PCB 1
0011
device to be used by FAX when the FAX Board is for 2 lines. Replace the Main
is started Controller PCB
FAX Board
When the power is turned ON, get in the download
E674- communication error
mode from service mode to execute downloading of
0030 Checksum error of USB-
USBFAX MAINROM
FAX MAINROM
Print server error
Error is detected by
E677- 1. Check cable connection and turn ON the power
checking of the mother
0003 again 2. Reinstall the printer server
board at startup of the
print server
power
1. PDL reset processing (user mode > function
PDL communication error
settings > printer > printer settings > utility >
No reply from PDL. No reply
E730- Reset Printer) 2. Turn OFF and then ON the
from PDL due to failure or
A006 power 3. Check connection of Main Controller
absence of the controller
PCB 2 4. Reinstall the controller firmware 5.
firmware
Replace Main Controller PCB 1
Mismatched PDL version
E730- Mismatch in version of the
System all format and installation
A007 control software between the
host machine and the PDL
1. Turn OFF and then ON the power 2. Reinstall
E730- PDL embedded font error
the system using SST or USB 3. System all
B013 Broken font data
format and reinstall the system using SST or USB
Initialization error
E730- An error, such as failure in System all format and installation Replace Main
C000 memory retrieval at startup, Controller PCB 1
occurs
1. Start in safe mode to format the HDD (all the
HDD access error
E730- data in the HDD is erased) 2. Replace the HDD 3.
An error occurs when
C001 Replace Main Controller PCB 2 4. Replace Main
accessing to the HDD
Controller PCB 1
Error in Main Controller PCB
1. Check connection of Main Controller PCB 2 2.
E731- 2
Replace Main Controller PCB 2 3. Replace Main
3000 Unable to recognize the Surf
Controller PCB 1
board
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E731-
2 Replace Main Controller PCB 2 3. Replace Main
3001
Failure in Surf initialization Controller PCB 1
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E731-
2 Replace Main Controller PCB 2 3. Replace Main
3002
Failure in Surf initialization Controller PCB 1
Error in Main Controller PCB
2 1. Check connection of Main Controller PCB 2 2.
E731-
Although it works normally at Replace Main Controller PCB 2 3. Replace Main
3015
the software side, there is no Controller PCB 1
video data into CL1-G
1. Check the connector connection with the
Scanner communication
E732- scanner 2. Check the power of the scanner > Is
error
0001 initialization executed at startup? 3. Replace the
DDI-S communication error
Reader Relay PCB, the Scanner PCB or Main
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Controller PCB 2
firmware of an option that is not installed target option is not installed: -> The
symptom is recovered by turning OFF
and then ON the power (because
there is nothing to update) When the
target option is installed: -> Check if
the target option is properly installed
and see if the software to download is
for the correct target option, and then
execute downloading again.
Power Supply Cooling Fan error 1. Check power supply to the Power
E804-
Lock of the Power Supply Cooling Fan is Supply Cooling Fan (FM1) 2.Replace
0000
detected the Power Supply Cooling Fan
The Fan is physically locked or failed,
or electrical trouble 1. COPIER >
FUNCTION > PART-CHK > FAN; and
then move FM04 When the 3 Way
Unit Cooling Fan (FM04) works 2-1.
Check the harness/connector between
the DC Controller PCB (UN09) and the
3 Way Unit Cooling Fan (FM04) 3-1.
Replace the 3 Way Unit Cooling Fan
(FM04) 4-1. Replace the DC Controller
PCB (UN09) When the 3 Way Unit
Error detection of 3 Way Unit Cooling Cooling Fan (FM04) does not work 2-
E806- Fan 2. Turn the 3 Way Unit Cooling Fan
0001 When lock of the 3 Way Unit Cooling (FM04) with your hand to check for
Fan was detected out for 15 sec rotation of the fan 3-2. Check the
harness/connector between the DC
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 2. Check
conduction of FU11 in the DC
Controller PCB (UN09) When the fuse
is blown out 5-2-1. Replace the DC
Controller PCB (UN09) When the fuse
is not blown out 5-2-2. Replace the 3
Way Unit Cooling Fan (FM04) 6-2-2.
Replace the DC Controller PCB
(UN09)
The Fan is physically locked or failed,
or electrical trouble 1.COPIER >
Error detection of Drum Unit Cooling
FUNCTION > PART-CHK > FAN; and
E807- Fan
then move FM07 When the Drum Unit
0001 Lock of the Drum Unit Cooling Fan was
Cooling Fan (FM07) works 2-1. Check
detected out for 15 sec
the harness/connector between the
DC Controller PCB (UN09) and the
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