Ricoh Aficio MPC3000 Trouble Error Codes

1
Ricoh Aficio MPC3000 Trouble Error Codes List page 1 (from 13)
Code Description Causes

Exposure lamp error
• Exposure lamp defective • Lamp
-001: Shading at AGC -002: Shading at
stabilizer defective • Exposure lamp
scanning. The peak white level is less
connector defective • Standard white
101 than 64/255 digits (8 bits) when scanning
plate dirty • Scanner mirror or scanner
the shading plate. (The shading data
lens out of position or dirty • SBU
peak does not reach the specified
defective
threshold)
• Scanner motor driver defective •
Scanner home position error 1 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
120
not detect the “OFF” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SBU and HP sensor disconnected
• Scanner motor driver defective •
Scanner home position error 2 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
121
not detect the “ON” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SBU and HP sensor disconnected
Black level detection error
The black level cannot be adjusted
141 • Defective SBU
within the target value during the zero
clamp.
• Dirty exposure glass or optics
White level detection error
section • SBU board defective •
142 The white level cannot be adjusted
Exposure lamp defective • Lamp
within the target during auto gain control.
stabilizer defective
SBU connection error
• Insufficient power supply for SBU •
144- The SBU connection cannot be detected
Defective SBU • Defective harness •
001 at power on or recovery from the energy
Defective detection port on the BCU
save mode.
SBU serial communication error
144- • Defective SIO • Defective harness •
The power ON of the SBU is not
002 Defective detection port on the BCU
detected.
144- GASBU reset error • Defective SBU • Defective detection
003 The serial communication does not work. circuit on the BCU • Defective harness
IPU error • Defective IPU • Defective connection
161
The error result of self-diagnostic by the between IPU and SBU
2
Taurus (ASIC on the IPU) is detected.

Copy Data Security Unit error
• The copy data security board is not
detected when the copy data security • Incorrect installation of the copy data
165 function is set "ON" with the initial security board • Defective copy data
setting. • A device check error occurs security board
when the copy data security function is
set "ON" with the initial setting.
Serial Number Mismatch
• NVRAM defective • BCU replaced
195 • Serial number stored in the memory
without original NVRAM
does not have the correct code.
Polygon motor error 1: ON timeout
• Defective or disconnected harness to
The polygon mirror motor does not reach
polygon motor driver board • Defective
202 the targeted operating speed within the
polygon motor driver board • Defective
specified time after turning on or
polygon motor.
changing speed
Polygon motor error 2: OFF timeout • Disconnected or defective harness to
The polygon mirror motor does leave the polygon motor driver board • Defective
203
READY status within 3 seconds after the polygon motor driver board • Defective
polygon motor switches off. polygon motor
Polygon motor error 3: XSCRDY signal • Disconnected or defective harness to
error polygon motor driver board • Defective
204
The SCRDY_N signal goes HIGH polygon motor • Defective polygon
(inactive) while the laser diode is firing. motor driver board
Laser synchronizing detection error: end
position [K] Disconnected or defective harness to
The laser synchronizing detection signal synchronizing detector for end
210 for the end position of LDB [K], [Y], [M], position. Defective synchronizing
[C] is not detected for one second after detector board. Defective LD board or
the LDB unit turned on when detecting driver. Defective BICU.
the main scan magnification

position [Y] Disconnected or defective harness to
212 Laser synchronizing detection error: end Disconnected or defective harness to
3
position [M] synchronizing detector for end

The laser synchronizing detection signal position. Defective synchronizing
for the end position of LDB [K], [Y], [M], detector board. Defective LD board or
[C] is not detected for one second after driver. Defective BICU.
the LDB unit turned on when detecting
position [C] Disconnected or defective harness to
Laser synchronizing detection error: start
position [K] Disconnected cable from the laser
The laser synchronizing detection signal synchronizing detection unit or
220 for the start position of the LDB [K], [Y], defective connection. Defective laser
[M], [C] is not output for two seconds after synchronizing detector. Defective
LDB unit turns on while the polygon motor LDB. Defective BICU.
is rotating normally.
position [Y] Disconnected cable from the laser
position [M] Disconnected cable from the laser
position [C] Disconnected cable from the laser
FGATE ON error: Bk Defective ASIC (Lupus). Poor
230
The PFGATE ON signal does not assert connection between controller and
4
within 5 seconds after processing the BICU. Defective BICU.

image in normal job or MUSIC for start
position [K].
FGATE OFF error: Bk
The PFGATE ON signal still asserts
Defective ASIC (Lupus). Poor
within 5 seconds after processing the
231 connection between controller and
image in normal job or MUSIC for end
BICU. Defective BICU.
position [K] The PFGATE ON signal still
asserts when the next job starts.
FGATE ON error: Y
The PFGATE ON signal does not assert Defective ASIC (Lupus). Poor
232 within 5 seconds after processing the connection between controller and
image in normal job or MUSIC for start BICU. Defective BICU.
position [Y].
FGATE OFF error: YT
he PFGATE ON signal still asserts within
5 seconds after processing the image in
normal job or MUSIC for end position [Y].
The PFGATE ON signal still asserts when
the next job starts.
FGATE ON error: M
position [M].
FGATE OFF error: M
position [M]. The PFGATE ON signal still
FGATE ON error: C
position [C].
FGATE OFF error: C
position [C]. The PFGATE ON signal still
5

LD error: Bk
The BICU detects LDB error a
Worn-out LD. Disconnected or broken harness
240 few times consecutively when
of the LD
LDB unit turns on after LDB
initialization.
LD error: Y
of the LD
initialization.
LD error: M
of the LD
initialization.
LD error: C
of the LD
initialization.
Pattern sampling error (insufficient image
Line position adjustment
density). Defective ID sensors for the line
(MUSIC) error
285 position adjustment. Defective image transfer
Line position adjustment fails
belt unit. Defective PCU(s). Defective laser
four consecutive times.
optics housing unit.
Shutter sensor time over error:
Close Defective shutter close sensor. Disconnected or
The shutter close sensor does broken harness. Defective shutter motor.
290
not detect "ON" for 2000msec Defective shutter. Shutter motor overload.
after the shutter motor turns Defective IOB.
on.
Shutter overrun error 1: Close
The shutter close sensor loses Defective motor. Change of load to shutter motor
291
the "ON" signal after the LD.
shutter was closed.
Shutter overrun error 2: Close
The shutter close sensor Defective motor. Change of load to shutter
292
detects "ON" after SC 291 has motorensor.
occurred.
Shutter sensor time over error: Defective shutter close sensor. Disconnected or
293
Open broken harness. Defective shutter motor.
6
The shutter open sensor does Defective shutter. Shutter motor overload.
not detect "ON" for 2000msec Defective IOB.
after the shutter motor turns
on.
Shutter overrun error 1: Open
The shutter open sensor loses Defective motor. Change of load to shutter
294
the "ON" signal after the motor.
shutter was closed.
Shutter overrun error 2: Open
The shutter open sensor Defective motor. Change of load to shutter
295
detects "ON" after SC 291 has motor.
occurred.
Shutter open/close sensor
error
Broken harness(es) of the shutter open/close
296 Both shutter open sensor and
sensors
close sensor detect "ON" at
the same time.
AC charge output error [K]
The measured voltage is not Disconnected or broken high voltage cable.
300 proper when BICU measures Defective or not installed PCU. Defective high
the charge output for each voltage power supply.
color.
AC charge output error [M]
color.
AC charge output error [C]
color.

AC charge output error [Y] Disconnected or broken high
The measured voltage is not proper when voltage cable. Defective or not
303
BICU measures the charge output for each installed PCU. Defective high
color. voltage power supply.
Color development motor error
Color development motor slip due
325 The motor LOCK signal is not detected for
to an increase in the torque
more than two seconds while the motor
7
START signal is on.

TD sensor (Vt high) error 1: K
The Vt value of the black, magenta, cyan, or
yellow TD sensor exceeds the specified Black, magenta, cyan, or yellow TD
value (default: 4.7V) with SP3020-002 for sensor disconnected. Harness
360
twenty counts. The [Vt - Vtref] value of the between TD sensor and PCU
black, magenta, cyan, or yellow TD sensor defective. Defective TD sensor.
exceeds the specified value (default: 5.0V)
with SP3020-001.
TD sensor (Vt high) error 1: M
361
with SP3020-001.
TD sensor (Vt high) error 1: C
362
with SP3020-001.
TD sensor (Vt high) error 1: Y
363
with SP3020-001.
TD sensor (Vt high) error 2: K
TD sensor harness disconnected,
loose, defective. A drawer
364 yellow TD sensor is below the specified
connector disconnected, loose,
value with SP3020-004 (default: 0.5V) for 10
defective. TD sensor defectiver.
counts.
TD sensor (Vt high) error 2: M
counts.
8
TD sensor (Vt high) error 2: C

counts.
TD sensor (Vt high) error 2: Y
counts.
TD sensor adjustment error: K Heat seal not removed from a new
During TD sensor initialization, the output developer pack. TD harness
value of the black, magenta, cyan, or yellow sensor disconnected, loose or
372
TD sensor is not within the range of the defective. TD sensor defective.
specified value with SP3238-001 to -004 Harness between TD sensor and
(default: 2.7V) +- 0.2V drawer disconnected, defective.
TD sensor adjustment error: M Heat seal not removed from a new
373
TD sensor adjustment error: C Heat seal not removed from a new
374
TD sensor adjustment error: Y Heat seal not removed from a new
375
Drum gear position sensor error
The machine does not detect the drum Dirty or defective drum gear
380
position signal for three second at the drum position sensor
phase adjustment.

400 ID sensor adjustment error Dirty or defective ID sensor. Defective
9
When the Vsg error counter reaches ID sensor shutter

"3", the machine detects "SC400". The
Vsg error counter counts "1" when the
Vsg detected by ID sensor is more than
the value (default: 4.5V) specified with
SP3234-005 or less than the value
(default: 3.5V) specified with SP
SP3234-006.
Image transfer unit motor error
The motor LOCK signal is not detected Motor overload. Defective image
441
for more than two seconds while the transfer unit motor
motor START signal is on.
Image transfer belt contact motor error Dirty image transfer belt contact sensor.
The image transfer belt contact sensor Defective image transfer belt contact
442 does not detect the movement of motor. Disconnected connector of
actuator at the sensor while the image transfer belt contact sensor or
polygon motor rotates. motor. Disconnected cable.
Image transfer unit error Defective encoder sensor. Image
443 The machine detects the encoder transfer unit installation error. Defective
sensor error. image transfer unit motor
Paper transfer unit contact error
Defective paper transfer unit contact
The paper transfer unit contact sensor
sensor. Defective paper transfer unit
452 does not detect the movement of
contact motor. Broken +24V fuse on
actuator at the sensor while the
PSU. Defective IOB.
polygon motor rotates.
Separation power pack output error
An interrupt checks the status of the Damaged insulation on the high-voltage
460 power pack every 20 ms. This SC is supply cable. Damaged insulation
issued if the BICU detects a short in around the high-voltage power supply.
the power pack 10 times at D(ac).
Toner transport motor overload.
Toner transport motor error
Disconnected or broken harness.
The LOCK signal is not detected for 2
490 Defective toner transport motor.
seconds when the transport motor
Opened +24V fuse on the PSU.
turns on.
Defective interlock switch
High voltage power: Drum/
development bias output error High voltage leak. Broken harness.
491 An error signal is detected for 0.2 Defective drum unit or development
seconds when charging the drum or unit. Defective high voltage supply unit.
development.
High voltage power: Image transfer/ High voltage leak. Broken harness.
492
paper transfer bias output error Defective image transfer belt unit or
10
An error signal is detected for 0.2 paper transfer unit. Defective high
seconds when charging the separation, voltage supply unit.
image transfer bet or paper transfer
roller.
Temperature and humidity sensor error
2.
The thermistor output of the Temperature and humidity sensor
temperature sensor was not within the harness disconnected, loose, defective.
498
prescribed range (0.5V to 4.2V). The Temperature and humidity sensor
thermistor output of the humidity defectivege.
sensor was not within the prescribed
range (0.01V to 2.4V).
Paper Tray 1 error
When the tray lift motor is turned on, (if
the upper limit is not detected within 10 Defective paper lift sensor. Defective
501 seconds), the machine asks the user to tray lift motor. Defective bottom plate lift
reset the tray. If this condition occurs mechanism. Defective IOB.
three consecutive times, the SC is
generated.
Paper Tray 2 error
When the tray lift motor is turned on, (if
the upper limit is not detected within 10 Defective paper lift sensor. Defective
502 seconds), the machine asks the user to tray lift motor. Defective bottom plate lift
reset the tray. If this condition occurs mechanism. Defective IOB.
three consecutive times, the SC is
generated.
For the paper feed unit: Defective tray
lift motor or connector disconnection
Tray 3 error (Paper Feed Unit or LCT) Defective lift sensor or connector
For the paper feed unit: When the tray disconnection For the LCT: Defective
lift motor is turned on, the upper limit is stack transport clutch or connector
503- not detected within 10 seconds For the disconnection Defective tray motor or
01 LCT: SC 503-01 occurs if the upper or connector disconnection Defective end
lower limit is not detected within 8 fence home position sensor or
seconds when the tray lift motor is connector disconnection Defective
turned on to lift or lower the tray. upper limit sensor or connector
disconnection Defective tray lift motor or
connector disconnection
Tray 3 error (Paper Feed Unit or LCT) For the paper feed unit: Defective tray
This SC is generated if the following lift motor or connector disconnection.
503- condition occurs 3 consecutive times. Defective lift sensor or connector
02 For the paper feed unit: When the tray disconnection For the LCT: Defective
lowers, the tray lift sensor does not go stack transport clutch or connector
off within 1.5 sec. For the LCT: When disconnection. Defective tray motor or
11
the main switch is turned on or when connector disconnection. Defective end

the LCT is set, if the end fence is not in fence home position sensor or
the home position (home position connector disconnection
sensor ON), the tray lift motor stops. If
the upper limit does not go off for 1.5
seconds even the tray lift motor turns
on to lower the tray after the upper limit
has been detected at power on.
Tray 4 error (Paper Feed Unit or LCT)
For the two-tray paper feed unit When
the tray lift motor is turned on, the
upper limit is not detected within 10
Defective tray lift motor or connector
504- seconds. If this condition occurs three
disconnection. Defective lift sensor or
01 consecutive times, the SC is
connector disconnection
generated. For the LCT If the upper or
lower limit is not detected within 8
seconds when the tray lift motor is
turned on to lift up or lower the tray

Tray 4 error (3 Tray Paper Feed Unit)
This SC is generated if the following condition
occurs 3 consecutive times. For the two-tray paper Defective tray lift motor or
504- feed unit. When the tray lowers, the tray lift sensor connector disconnection.
02 does not go off within 1.5 sec. For the LCT. If the Defective lift sensor or
upper limit does not go off for 1.5 seconds even the connector disconnection
tray lift motor turns on to lower the tray after the
upper limit has been detected at power on.
Defective fusing/paper exit
Fusing/Paper exit fan error
fan motor or connector
530 The BICU does not receive the lock signal 10
disconnection. Defective
seconds after turning on the fusing/paper exit fan.
BICU
Drive unit fan error
Defective drive unit fan
motor
seconds after turning on the drive unit fan motor.
Ventilation fan (at the left side of the machine)
motor-front/rear error
Defective ventilation fan
motor-front or rear
seconds after turning on the ventilation fan motor-
front/rear.
Toner supply tube fan error Defective toner supply tube
533
The BICU does not receive the lock signal 10 fan motor-front or rear
12
seconds after turning on the toner supply tube fan

motor.
Fusing exit sensor fan error
534 The BICU does not receive the lock signal 10 Defective fusing fan motor
seconds after turning on the fusing fan motor.
PSU fan 1/2 error
Defective PSU fan motor
1/2
seconds after turning on the PSU fan 1/2 motor.
Controller fan error
The motor lock signal error is detected for 10 Defective controller fan
536
seconds after the motor lock signal was first motor
detected.
Fusing/Paper exit motor error
The BICU does not receive the lock signal 10 Motor overload. Defective
540
seconds after turning on the Fusing/Paper exit fusing/paper exit motor
motor.
Loose connection of the
Heating roller thermistor error 1 heating roller thermistor.
541 The temperature measured by the heating roller Defective heating roller
thermistor does not reach 0°C for 6 seconds. thermistor. Defective
thermopiler disc.
Heating roller warm-up error 1
After the main switch is turned on or the cover is
closed, the increment of the heating roller
temperature per 10 seconds is 30°C or less. If this
condition is detected five times consecutively, SC
542 is defined. The heating roller temperature does Dirty or defective
not reach 100°C for 15 seconds after the heating thermopile. Defective
542
lamp on. The heating roller temperature does not thermistor. Defective
reach the ready temperature while 60 seconds after heating roller lamp.
the heating lamp on. The center temperature of the
heating roller does not reach the ready temperature
for 30 seconds after the both edge temperature of
the heating roller has reached the ready
temperature.
Heating roller fusing lamp overheat 1 (software
error) Defective PSU. Defective
543
The detected fusing temperature stays at 230°C for IOB. Defective BICU
1 second.
Heating roller fusing lamp overheat 1 (hardware Defective PSU. Defective
544 error) IOB. Defective BICU.
During stand-by mode or a print job, the detected Defective fusing control
13
heating roller temperature reaches 250 °C. system.

Heating roller fusing lamp consecutive full power 1
When the fusing unit is not running in the ready Broken heating roller
545
condition, the heating roller fusing lamp keeps on thermistor
full power for 8 seconds.
Zero cross error
The zero cross signal is detected three times even
though the heater relay is off when turning on the
main power. The zero cross signal is not detected Defective fusing lamp
for 2 seconds even though the heater relay is on relay. Defective fusing
547
after turning on the main power or closing the front lamp relay circuit. Unstable
door. The detection error occurs twice or more in power supply.
the 11 zero cross signal detections. This error is
defined when the detected zero cross signal is less
than 45.

Pressure roller thermistor error Loose connection of pressure
The temperature measured by the pressure roller thermistor. Defective
551
roller thermistor does not reach 0 °C for 6 thermopile. Defective pressure
seconds. roller thermistor.
Pressure roller warm-up error
After the main switch is turned on or the door is
Pressure roller fusing lamp
552 closed, the pressure roller temperature does not
broken
reach the ready temperature within 70 seconds
during fusing unit warm-up.
Pressure roller fusing lamp overheat (software
error) Defective PSU. Defective IOB.
553
The detected pressure roller temperature stays Defective BICU
at 230°C or more for 1 second.
Pressure roller fusing lamp overheat (hardware
Defective PSU. Defective IOB.
error)
554 Defective BICU. Defective
The pressure roller thermistor detects 250°C or
fusing control system.
more.
Pressure roller lamp consecutive full power 2
When the fusing unit is not running in the ready Broken pressure roller fusing
555
condition, the pressure roller-fusing lamp keeps lamp
ON full power for 8 seconds or more.
Zero cross frequency error
557 When the zero cross signal is 66 or more and it Noise (High frequency)
is detected 10 times or more in 11 detections,
14
the machine determines that input 60 Hz and

SC557 occurs.
Consecutive fusing jam
The paper jam counter for the fusing unit
reaches 3 times. The paper jam counter is
559 Paper jam in the fusing unit.
cleared if the paper is fed correctly. This SC is
activated only when SP1159-001 is set to "1"
(default "0").
Heating roller thermopile error The temperature Loose connection of the
561 measured by the thermopile does not reach 0 °C thermopile. Defective
for 20 seconds. thermopile
Heating roller overheat 3 (software error)
563 The detected fusing roller temperature stays at
Defective BICU
230°C or more for 1 second.
Heating roller overheat 3 (hardware error)
564 Defective BICU. Defective
The thermopile detects 250°C or more.
fusing control system
Heating lamp consecutive full power 3
When the fusing unit is not running in the ready Broken heating roller fusing
565
condition, the pressure roller-fusing lamp keeps lamp
ON full power for 120 seconds or more.
Mechanical counter error: Bk
Disconnected mechanical
This SC is only for NA models. The machine
610 counter. Defective mechanical
detects the mechanical counter error when
counter.
SP5987-001 is set to "1".
Mechanical counter error: FC
Disconnected mechanical
This SC is only for NA models. The machine
611 counter. Defective mechanical
detects the mechanical counter error when
counter.
SP5987-001 is set to "1".
ARDF communication error Incorrect installation of ARDF.
620 After the ARDF is detected, the break signal ARDF defective. BICU board
occurs or communication timeout occurs. defective. External noisen.

Paper tray unit communication error
While the BICU communicates with an Cable problems. BICU problems.
optional unit, an SC code is displayed if one PSU problems in the machine.
622
of following conditions occurs. The BICU Main board problems in the
receives the break signal which is generated peripherals.
by the peripherals only just after the main
15
switch is turned on. When the BICU does

not receive an OK signal from a peripheral
100ms after sending a command to it. The
BICU resends the command. The BICU
does not receive an OK signal after sending
the command 3 times.
CSS communication error
630 A communication error occurred during Communication line error
communication with the CSS.
MF accounting device error 1
Loose connection between the
The controller sends data to the accounting
632 controller and the accounting
device, but the device does not respond.
device
This occurs three times.
Loose connection between the
After communication is established, the
633 controller and the accounting
controller receives the brake signal from the
device
accounting device.
The accounting device sends the controller Defective controller of the MF
634
the report that indicates a backup RAM error accounting device. Battery error
has occurred.
The accounting device sends the controller Defective controller of the MF
635
the report that indicates the battery voltage accounting device. Battery error
error has occurred.
Communication error of the remote service
650
modem (Cumin-M)
Incorrect dial up connection
An unexpected error occurs when the
651 Caused by a software bug
modem (Cumin-M) tries to call the center
with a dial up connection.
EEPROM error
Retry of EEPROM communication fails three
669 Caused by noise
times after the machine has detected the
EEPROM error.
No response from BICU at power on
When the main power is turned on or the
Loose connection. Defective
670 machine starts warming up from energy-
controller. Defective BICU
saving mode, the controller does not receive
a command signal from the BICU.
672 Controller-to-operation panel communication Controller stalled. Controller board
16
error at startup installed incorrectly. Controller

After the machine is powered on, the board defective. Operation panel
communication between the controller and connector loose or defective. The
the operation panel is not established, or controller is not completely
communication with controller is interrupted shutdown when you turn the main
after a normal startup. After startup reset of switch off.
the operation panel, the attention code or
the attention acknowledge code is not sent
from the controller within 15 seconds. After
the controller issues a command to check
the communication line with the controller at
30-second intervals, the controller fails to
respond twice.
RFID: Communication error
Communication error occurs when the RFID Defective RFID reader and writer.
starts to communicate with the RFID Disconnected ASAP I/F. No
681
receptor. Retry of RFID communication fails memory chip on the toner
three times after the machine has detected cartridge. Noise.
the RFID communication error.
Memory chip at TD sensor: Communication
Damaged memory chip data.
error
Disconnected inter face. No
682 Retry of memory chip communication fails
memory chip on the development
three times after the machine has detected
unit. Noise.
the memory chip communication error.
RFID: Unit check error The machine gets
RFID communication error even the toner
683 Caused by noise
cartridges have not been installed in the
machine.
Memory address command error
The BICU does not receive a memory
687 address command from the controller 120
controller. Defective BICU.
seconds after paper is in the position for
registration.

GAVD communication error
The I2C bus device ID is not identified during
initialization. A device-status error occurs
690 BICU. Defective LD controller
during I2C bus communication. The I2C bus
board
communication is not established due to an
error other than a buffer shortage
725 Finisher exit guide plate motor error Guide plate motor disconnected,
17
After moving away from the guide plate defective. Guide plate motor
position sensor, the exit guide is not detected overloaded due to obstruction.
at the home position within the prescribed Guide plate position sensor
time. The 1st detection failure issues a jam disconnected, defective.
error, and the 2nd failure issues this SC code.
Finisher Tray 1 shift motor error
Shift tray HP sensor of the upper
The shift roller HP sensor of the upper tray
tray disconnected, defective.
does not activate within the prescribed time
Shift tray motor of the upper tray
730 after the shift tray starts to move toward or
is disconnected, defective. Shift
away from the home position. The 1st
tray motor of the upper tray
detection failure issues a jam error, and the
overloaded due to obstruction.
2nd failure issues this SC code.
Finisher corner stapler motor error
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code. For
1000-sheet (booklet) finisher. The stapler
motor does not switch off within the
prescribed time after operating. The HP
sensor of the staple unit does not detect the
home position after the staple unit moves to
Staple jam. Motor overload.
740 its home position. The HP sensor of the staple
Defective stapler motor.
unit detects the home position after the staple
unit moves from its home position. For 500-
sheet finisher. The stapler HP sensor does
not detect "ON"/"OFF" signal even the stapler
moves from the "OFF"/"ON" position for 0.6
seconds. The stapler HP sensor does not
detect "ON" when a stapling job is
commanded or the stapler moves.
Finisher stapler movement motor error
For 1000-sheet (booklet) finisher. The stapler
HP sensor is not activated within the specified Motor overload. Loose
time after the stapler motor turned on. (first connection of the stapler home
detection: jam error, consecutive twice position sensor. Loose
detection SC code). For 500-sheet finisher. connection of the stapler
742
The stapler HP sensor does not detect "OFF" movement motor. Defective
signal even the stapler moves from the "ON" stapler home position sensor.
position for 0.35 seconds. The stapler HP Defective stapler movement
sensor does not detect "ON" signal even the motor.
stapler moves from the "OFF" position for 5.5
seconds.
1000-sheet booklet finisher: Stack feed motor Motor overload. Loose
746 error connection of the stack feed
The stack feed HP sensor does not detect motor. Defective stack feed
18
"ON" twice (once: jam error) for specified time motor.

after the stack feed motor has turned on. The
stack feed HP sensor does not detect "OFF"
twice (once: jam error) for specified time after
the stack feed motor has turned on.
1. Check the connections to the
1000-sheet (booklet) finisher: Tray lift motor
750 shift tray motor. 2. Defective shift
error
tray motor.
Finisher punch motor error
The punch HP sensor is not activated within Punch HP sensor disconnected,
the specified time after the punch motor defective. Punch motor
760
turned on. The 1st detection failure issues a disconnected or defective. Punch
jam error, and the 2nd failure issues this SC motor overload due to obstruction
code.
Finisher folder plate motor error Folder plate HP sensor
The folder plate moves but is not detected at disconnected, defective. Folder
761 the home position within the specified time. plate motor disconnected,
The 1st detection failure issues a jam error, defective. Folder plate motor
and the 2nd failure issues this SC code. overloaded due to obstruction.
Punch movement motor error
The punch unit moves but is not detected at
Motor harness disconnected,
763 the home position within the specified time.
loose, defective. Defective motor.
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code.
Paper position sensor slide motor error
The paper position sensor moves but is not
detected at the home position within the Motor harness disconnected,
764
specified time. The 1st detection failure issues loose, defective. Defective motor.
a jam error, and the 2nd failure issues this SC
code.
Shift motor error
The shift motor HP sensor does not detect
Defective shift motor. Defective
770 any change for 1.86 seconds after the shift
shift motor HP sensor.
motor has turned on at power on or during its
operation.
Bridge unit error
Defective connector. Broken
791 The machine recognizes the finisher, but does
harness.
not the bridge unit.
Finisher error
Defective connector. Defective
792 The machine does not recognize the finisher,
harness. Incorrect installation
but recognizes the bridge unit.
793 Front jogger motor error Defective front jogger motor.
19
The machine does not detect that the front Disconnected connector.
jogger HP sensor is OFF for 40 ms after the Overload to front jogger motor.
front jogger fence moved. The machine does Defective front jogger fence HP
not detect that the front jogger fence HP sensor
sensor is ON for 830 ms after the front jogger
fence returned to its home position.

Rear jogger motor error
The machine does not detect that the rear jogger Defective rear jogger motor.
HP sensor is OFF for 40 ms after the rear jogger Disconnected connector.
794 fence moved. The machine does not detect that Overload to rear jogger motor.
the rear jogger fence HP sensor is ON for 830 ms Defective rear jogger fence
after the rear jogger fence returned to its home HP sensor.
position.
Paper exit unit lift up/ down error
The paper exit unit HP sensor does not turn off Disconnected harness.
for 650 msec after the paper exit unit has lifted Defective paper exit unit
795
down. The paper exit unit HP sensor does not contact motor. Defective
turn on for 650 msec after the paper exit unit has paper exit unit HP sensor.
lifted up.
Disconnected harness.
796 Transport belt solenoid error Defective transport motor.
Transport belt HP sensor.
Defective EEPROM on the
797 EEPROM data error
main board
Watch-dog error
Defective controller. Software
818 While the system program is running, other
error.
processes do not operate at all.
819 Fatal error
Self-diagnostics error: CPU [XXXX]: Detailed
820
error code
Self-diagnostics error: ASIC [XXXX]: Detailed
821
error code
Self-diagnostic error: HDD (Hard Disk Drive)
822
[XXXX]: Detailed error code
Self-diagnostic error: NIB [XXXX]: Detailed error
823
code
824 Self-diagnosis error: Standard NVRAM The Loose connection. Defective
20
controller cannot recognize the standard NVRAM standard NVRAM. Defective

installed or detects that the NVRAM is defective. controller.
RTC defective. NVRAM
Self-diagnostic Error: RTC/optional NVRAM The
826 without RTC installed. Backup
RTC device is not detected.
battery discharged.
Self-diagnostic error: Standard SDRAM DIMM
827
[XXXX]: Detailed error code
Self-diagnostic error: ROM [XXXX]: Detailed error
828
code
Self-diagnosis error: optional RAM [XXXX]:
829
Detailed error code

IEEE1394 interface error Defective IEEE1394. Defective
851
The 1394 interface is unusable. controller.
Wireless LAN card not detected
The wireless LAN card is not detected before
853 Loose connection
communication is established, though the
wireless LAN board is detected.
Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not
854 Loose connection
detected after communication is established,
but the wireless LAN board is detected.
Wireless LAN/Bluetooth card error
855, Loose connection. Defective
An error is detected in the wireless
856 wireless LAN/Bluetooth card
LAN/Bluetooth card.
USB interface error
Defective USB driver. Loose
857 The USB interface cannot be used due to a
connection
driver error.
HDD: Initialization error HDD not initialized. Defective
860
The controller detects that the hard disk fails. HDD
HDD: Reboot error
The HDD does not become ready within 30
861 cables. Defective HDD. Defective
seconds after the power is supplied to the
controller.
HDD.
HDD: Read error
Defective HDD. Defective
863 The data stored in the HDD cannot be read
controller
correctly.
21
HDD: CRC error

864 While reading data from the HDD or storing Defective HDD
data in the HDD, data transmission fails.
HDD: Access error
865 Defective HDD
An error is detected while operating the HDD.
SD card authentication error
866 SD-card data is corrupted.
A correct license is not found in the SD card.
SD card error 867
867
The SD card is ejected from the slot.
SD card access error An error report is sent from the
868 -13 to -3: File system error. Other number: SD card reader. An error is
Device error detected in the SD card.
Address book error Defective software program.
870 An error is detected in the data copied to the Defective HDD. Incorrect path to
address book over a network. the server.
HDD mail data error
Defective HDD. Power failure
872 An error is detected in the HDD at machine
during an access to the HDD
initialization.

HDD mail transfer error Defective HDD. Power
873 An error is detected in the HDD at machine failure during an access to
initialization. the HDD
Delete All error 1: HDD
Data Overwrite Security
An error is detected while all of the HDD or
874 Unit (SD card) not installed.
NVRAM are formatted physically by the Data
Defective HDD
Overwrite Security Unit (B735).
Delete All error 2: Data area
An error is detected while all of the HDD or The logical format for the
875
NVRAM are formatted logically by the Data HDD fails.
Overwrite Security Unit (B735).
Log Data Error
An error was detected in the handling of the log
876 data at power on or during machine operation.
This can be caused by switching the machine off
while it is operating.
HDD Data Overwrite Security SD card error
Defective SD card (B735).
877 The 'all delete' function cannot be executed but the
SD card (B735) not installed
Data Overwrite Security Unit (B735) is installed
22
and activated.
File format converter error Defective file format
880
The file format converter does not respond. converter
Electric counter error Defective NVRAM.
900
Abnormal data in the counters. Defective controller.
910 ...
External Controller Error
914
External Controller Error 6
While EAC (External Application Converter), the Power outage at the EFI
conversion module, was operating normally, the controller. EFI controller
919
receipt of a power line interrupt signal from the was rebooted. Connection
FLUTE serial driver was detected, or BREAK to EFI controller loose
signal from the other station was detected.
Defective software.
Printer application error
Unexpected hardware
920 An error is detected in the printer application
resource (e.g., memory
program.
shortage).
A necessary font is not
Printer font error
921 found in the SD card. The
A necessary font is not found in the SD card.
SD card data is corrupted.
Netfile function error Defective HDD. Data
925 The management area or management file on the inconsistency (e.g., caused
HDD is corrupted. by power failure)
Defective software.
Software performance error
990 Defective controller.
The software makes an unexpected operation.
Software errored.
Software continuity error Software program error.
The software has attempted to perform an Internal parameter
991
unexpected operation. However, unlike SC 990, incorrect, insufficient
the object of the error is continuity of the software. working memory.
Undefined error An error undetectable by
992
Defective software program any other SC code occurred

Operation panel management records
exceeded No action required because this SC
994 An error occurred because the number of does not interfere with operation of
records exceeded the limit for images the machine.
managed in the service layer of the
23
firmware. This can occur if there if there

are too many application screens open on
the operation panel.
Controller Board Mismatch
995 The information on the controller board Wrong controller board installed
does not match that of the machine
Software (including the software
Application function selection error configuration) defective An option
The application selected by the operation required by the application (RAM,
997
panel key does not start or ends DIMM, board) is not installed. Nesting
abnormally. of the fax group addresses is too
complicatede.
Application start error Loose connection of RAM-DIMM,
998 No applications start within 60 seconds ROM-DIMM. Defective controller.
after the power is turned on. Software problem

Ricoh Aficio MPC3000 Trouble Error Codes

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Ricoh Aficio MPC3000 Trouble Error Codes

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1

Code Description Causes

Taurus (ASIC on the IPU) is detected.

Code Description Causes

position [M] synchronizing detector for end

within 5 seconds after processing the BICU. Defective BICU.

Code Description Causes

Code Description Causes

START signal is on.

TD sensor (Vt high) error 2: C

Code Description Causes

When the Vsg error counter reaches ID sensor shutter

the main switch is turned on or when connector disconnection. Defective end

Code Description Causes

seconds after turning on the toner supply tube fan

heating roller temperature reaches 250 °C. system.

Code Description Causes

the machine determines that input 60 Hz and

Code Description Causes

switch is turned on. When the BICU does

error at startup installed incorrectly. Controller

Code Description Causes

"ON" twice (once: jam error) for specified time motor.

Code Description Causes

controller cannot recognize the standard NVRAM standard NVRAM. Defective

Code Description Causes

HDD: CRC error

Code Description Causes

Code Description Causes

firmware. This can occur if there if there

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