1

Konica-Minolta bizhub 364e Trouble Error Codes List

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Code Description
Paper feed communication error
When the printer control board (PRCB)
C0002
is receiving data, a communication
error is detected.
Tray 3/LCT paper feed motor turning at M111 for proper drive coupling and
abnormal timing
• The motor lock signal remains HIGH operation check PCCB CN5-5
for a predetermined continuous period (CW/CCW) PC-110/PC-210 4-C. 4
C0106 of time while the motor remains
stationary. • The motor lock signal
remains LOW for a predetermined
continuous period of time while the
motor remains stationary.
Tray 3/LCT vertical transport motor
turning at abnormal timing
• The motor lock signal remains HIGH
for a predetermined continuous period
C0107 of time while the motor remains
stationary. • The motor lock signal
remains LOW for a predetermined
continuous period of time while the
motor remains stationary.
Remedy
1 Turn OFF the main power switch,
disconnect and then connect the
power cord. Wait for 10 sec. or more
after connect the power cord, and
turn ON the main power switch. 2
Rewrite the firmware. 3 Replace
PRCB.
When PC-110 or PC-210 is installed:
1 Check the connector between
M111-PCCB CN5 for proper
connection and correct as
necessary. 2 Check the connector of
correct as necessary. 3 M111
Replace M111. 5 Replace PCCB.
When PC-410 is installed: 1 Check
the connector between M131-PCCB
CN5 for proper connection and
correct as necessary. 2 Check the
connector of M131 for proper drive
coupling and correct as necessary. 3
M131 operation check PCCB CN5-5
(CW/CCW) PC-410 5-J 4 Replace
M131. 5 Replace PCCB.
When PC-110 or PC-210 is installed:
1 Check the connector between
M112-PCCB CN5 for proper
connection and correct as
necessary. 2 Check the connector of
M112 for proper drive coupling and
correct as necessary. 3 M112
operation check PCCB CN5-13
(CW/CCW) PC-110/PC-210 3 to 4-
C. 4 Replace M112. 5 Replace
PCCB.
When PC-410 is installed: 1 Check
the connector between M132-PCCB
CN5 for proper connection and
correct as necessary. 2 Check the
connector of M132 for proper drive
coupling and correct as necessary. 3
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Tray 4 paper feed motor turning at
abnormal timing
<When PC-210 is installed> • The
motor lock signal remains HIGH for a
predetermined continuous period of
C0108
time while the motor remains
stationary. • The motor lock signal
remains LOW for a predetermined
continuous period of time while the
motor remains stationary.
Tray 4 vertical transport motor turning
at abnormal timing
<When PC-210 is installed> • The
motor lock signal remains HIGH for a
predetermined continuous period of
C0109
time while the motor remains
stationary. • The motor lock signal
remains LOW for a predetermined
continuous period of time while the
motor remains stationary.
Tray 1 feeder up/down abnormality
The tray 1 upper limit sensor (PS22) is
C0202 not blocked even after the lapse of a
given period of time after the lifting
motion has been started.
Tray 2 feeder up/down abnormality
The tray 2 upper limit sensor (PS22) is
C0204 not blocked even after the lapse of a
given period of time after the lifting
motion has been started.
M132 operation check PCCB CN5-
13 (CW/CCW) PC-410 4-J. 4
Replace M132. 5 Replace PCCB.
1 Check the connector between
M121-PCCB CN9 for proper
connection and correct as
necessary. 2 Check the connector of
M121 for proper drive coupling and
correct as necessary. 3 M121
operation check PCCB CN9-5
(CW/CCW) PC-210 6-K. 4 Replace
M121. 5 Replace PCCB
1 Check the connector between
M122-PCCB CN9 for proper
connection and correct as
necessary. 2 Check the connector of
M122 for proper drive coupling and
correct as necessary. 3 M122
operation check PCCB CN9-13
(CW/CCW) PC-210 6-K. 4 Replace
M122. 5 Replace PCCB.
1 Check the connector between
M12-PRCB CN25 for proper
connection and correct as
necessary. 2 Check the connector of
M12 for proper drive coupling and
correct as necessary. 3 Check the
connector between PS25-relay
CN30- PRCB CN26 for proper
connection and correct as
necessary. 4 PS25 I/O check,
sensor check PRCB CN26-3 (ON). 5
M12 operation check PRCB CN25-5
(REM). 6 Replace M12. 7 PRCB
ICP5 conduction check. 8 Replace
PRCB.
1 Check the connector between
M13-PRCB CN20 for proper
connection and correct as
necessary. 2 Check the connector of
M13 for proper drive coupling and
correct as necessary. 3 Check the
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connector between PS22-relay

CN40- PRCB CN19 for proper
connection and correct as
necessary. 4 PS22 I/O check,
sensor check PRCB CN19-9 (ON). 5
M13 operation check PRCB CN20-5
(REM). 6 Replace M13. 7 PRCB
ICP4 conduction check. 8 Replace
PRCB.
1 Check the connector between
M113-PCCB CN6 for proper
connection and correct as
necessary. 2 Check the connector of
M113 for proper drive coupling and
Tray 3 lift-up failure
correct as necessary. 3 Check the
The tray 3 upper limit sensor (PS116)
connector between PS116-relay
C0206 is not blocked even after the set period
CN24- PCCB CN4 for proper
of time has elapsed after the paper lift-
connection and correct as
up operation for the drawer began.
necessary. 4 PS116 I/O check,
sensor check PCCB CN4-3 (ON). 5
M113 operation check PCCB CN6-8
to 9. 6 Replace M113. 7 Replace
PCCB. 8 Replace MFPB.
1 Check the connector between
M123-PCCB CN8 for proper
connection and correct as
necessary. 2 Check the connector of
M123 for proper drive coupling and
Tray 4 lift-up failure
correct as necessary. 3 Check the
The tray 4 upper limit sensor (PS126)
connector between PS126-relay
C0208 is not blocked even after the set period
CN47- PCCB CN7 for proper
of time has elapsed after the paper lift-
connection and correct as
up operation for the drawer began.
necessary. 4 PS126 I/O check,
sensor check PCCB CN7-3. 5 M123
operation check PCCB CN8-8 to 9. 6
Replace M123. 7 Replace PCCB. 8
Replace MFPB.
LCT lift failure 1 Check the connector between
• The main tray upper limit sensor M134-PCCB CN10 for proper
(PS136) is not blocked even after the connection and correct as
set period of time has elapsed after the necessary. 2 Check the connector of
C0210
paper lift-up operation for the drawer M134 for proper drive coupling and
began. • The shifter stop / lower limit correct as necessary. 3 Check the
position sensor (PS138) is not connector between PS136-relay
unblocked even after the set period of CN1- PCCB CN4 for proper
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time has elapsed after the paper lift-up
operation for the drawer began. • The
main tray upper limit sensor (PS136) is
not blocked even after the set period of
time has elapsed after the paper lift-up
operating. • The main tray upper limit
sensor (PS136) is not unblocked even
after the set period of time has elapsed
after the paper lift-down operation
began. • The shifter stop / lower limit
position sensor (PS138) is not blocked
even after the set period of time has
elapsed after the paper lift-down
operation began.
Manual feed up/down abnormality
• Paper does not unblock the bypass
lift-up position sensor (PS26) even after
the transport motor (M1) rotates for a
given period of time after the position is
switched from stand by position at lift-
C0211 up plate to the feed position. • The
bypass lift-up position sensor (PS26) is
not blocked even after the transport
motor (M1) rotates for a given period of
time after the position is switched from
stand by position at lift-up plate to the
feed position.
LCT shift failure
• The shifter stop / lower limit position
sensor (PS138) is not blocked even
after the set period of time has elapsed
after the shift operation began (shift to
C0214 the right). • The shifter home sensor
(PS139) is not unblocked even after the
set period of time has elapsed after the
shift operation began (shift to the right).
• The shifter stop / lower limit position
sensor (PS138) is not unblocked even
connection and correct as
necessary. 4 Check the connector
between PS138-relay CN16- PCCB
CN14 for proper connection and
correct as necessary. 5 PS136 I/O
check, sensor check PCCB CN4-3
(ON) PC-410 8-J. 6 PS138 I/O
check, sensor check PCCB CN14-6
(ON) PC-410 4-J. 7 M134 operation
check PCCB CN10-1 to 2 PC-410 6-
J. 8 Replace M134. 9 PCCB IC2
conduction check. 10 Replace
PCCB.
1 Check the connector between M1-
PRCB CN31 for proper connection
and correct as necessary. 2 Check
the connector of M1 for proper drive
coupling and correct as necessary. 3
Check the connector between PS26-
relay CN19- PRCB CN27 for proper
connection and correct as
necessary. 4 Check the connector
between SD1-relay CN21-relay
CN19-PRCB CN27 for proper
connection and correct as
necessary. 5 PS26 I/O check,
sensor check PRCB CN27-13 (ON)
4-C. 6 SD1 operation check PRCB
CN27-10 (ON) 4-C 7. M1 operation
check PRCB CN31-2 (REM) PRCB
CN31-5 (LOCK). 8 Replace M1. 9
PRCB ICP5 conduction check. 10
Replace PRCB.
1 Check the connector between
M133-PCCB CN10 for proper
connection and correct as
necessary. 2 Check the connector of
M133 for proper drive coupling and
correct as necessary. 3 Check the
connector between PS138-relay
CN16- PCCB CN14 for proper
connection and correct as
necessary. 4 Check the connector
between PS139-relay CN16- PCCB
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after the set period of time has elapsed
after the return operation began (shift
to the left). • The shifter home sensor
(PS139) is not blocked even after the
set period of time has elapsed after the
return operation began (shift to the left).
FNS communication error
<When FS-533 or FS-534 is installed>
When the FS control board (FSCB) is
receiving data, a communication error
C1004 is detected.
<When JS-506 is installed> When the
JS control board (JSCB) is receiving
data, a communication error is
detectedce M121.
SD communication error
<When FS-534+SD-511 is installed>
When a communication error is
C1081
detected between the FS control board
(FSCB) and the SD control board
(SDDB).
Main tray up/down motor’s drive
malfunction
<When FS-533 is installed> • While the
exit tray is being lifted, the stapler
movement motor (M107) is not
unblocked after the set period of time
C1102
has elapsed after the tray lift up motor
(M109) is turned ON. • While the exit
tray is being lowered, the stapler
movement motor (M107) is not blocked
after the set period of time has elapsed
after the tray lift up motor (M109) is
CN14for proper connection and
correct as necessary. 5 PS138 I/O
check, sensor check PCCB CN14-6
(ON) PC-410 4-J. 6 PS139 I/O
check, sensor check PCCB CN14-3
(ON) PC-410 4-J. 7 M133 operation
check PCCB CN10-3 to 4 PC-410 6-
J. 8 Replace M133. 9 PCCB IC2
conduction check. 10 Replace
PCCB.
1 Turn OFF the main power switch,
disconnect and then connect the
power cord. Wait for 10 sec. or more
after connect the power cord, and
turn ON the main power switch. 2
Rewrite the firmware. 3 Replace
FSCB (FS-533/FS-534) When JS-
506 is installed Step Action Control
signal Location of electrical
components 1 Turn OFF the main
power switch, disconnect and then
connect the power cord. Wait for 10
sec. or more after connect the power
cord, and turn ON the main power
switch. 2 Rewrite the firmware. 3
Replace JSCB.
1 Turn OFF the main power switch,
disconnect and then connect the
power cord. Wait for 10 sec. or more
after connect the power cord, and
turn ON the main power switch. 2
Rewrite the firmware. 3 Replace
SDDB. 4 Replace FSCB.
When FS-533 is installed: 1 Check
the connector between M109-FSCB
CN108 for proper connection and
correct as necessary. 2 Check the
connector of M109 for proper drive
coupling and correct as necessary. 3
Check the connector between
PS107-FSCB CN110 for proper
connection and correct as
necessary. 4 PS107 I/O check,
sensor check FSCB CN110 FS-533
7-D to E 5 M109 operation check
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turned ON
<When FS-534 is installed> • While the
exit tray is being lifted, the main tray
upper position sensor (PS26/PS27) is
not blocked and the main tray upper
position detect switch (SW2) is not
turned ON, even after the main tray
up/down motor (M11) turns by the set
number of times. • While the exit tray is
being lowered, the main tray full
detection sensor (PS29) is not blocked
after the set period of time has elapsed
after the main tray up/down motor
(M11) is turned ON.c
Code Description
Alignment plate motor/Fr’s malfunction
<When FS-533 is installed> • The
alignment plate home sensor/F (PS108)
is not unblocked after the set period of
time has elapsed after the plate drive
starts from the home position. • The
alignment plate home sensor/F (PS108)
is not blocked after the set period of
time has elapsed after the alignment
motor/F (M105) is turned ON to return
the plate to the home position.
C1103 <When FS-534 is installed> • The
alignment plate/F home sensor (PS12)
is not unblocked after the set period of
time has elapsed after the plate drive
starts from the home position. • The
alignment plate/F home sensor (PS12)
is not blocked after the set period of
time has elapsed after the alignment
motor/front (M7) is turned ON to return
the plate to the home position. • The
alignment plate/F does not reach the
specified position within the set period of
FSCB CN108 FS-533 10-E. 6
Replace M109. 7 FSCB CP109
conduction check. 8 Replace FSCB.
When FS-534 is installed: 1 Check
the motor and sensor connectors for
proper connection, and correct as
necessary. 2 Check the connector of
M11 for proper drive coupling, and
correct as necessary. 3 PS26 I/O
check, sensor check FSCB J14<A>-
5 (ON) FS-534 2-C. 4 PS27 I/O
check, sensor check FSCB J14<B>-
8 (ON) FS-534 3-C. 5 PS29 I/O
check, sensor check FSCB J14<A>-
8 (ON) FS-534 4-C. 6 SW2
operation check. 7 M11 operation
check FSCB J9<A>-9 to 10 FS-534
10-C to D. 8 Replace M11. 9
Replace FSCB.
Remedy
When FS-533 is installed: 1 Check the
connector between M105-FSCB
CN102 for proper connection and
correct as necessary. 2 Check the
connector of M105 for proper drive
coupling and correct as necessary. 3
Check the connector between PS108-
FSCB CN102 for proper connection
and correct as necessary. 4 PS108 I/O
check, sensor check FSCB CN102
FS-533 7-J. 5 M105 operation check
FSCB CN102 FS-533 7-J. 6 Replace
M105. 7 FSCB CP105 conduction
check. 8 Replace FSCB.
When FS-534 is installed: 1 Check the
connector between M7-FSCB J4 for
proper connection and correct as
necessary. 2 Check the connector of
M7 for proper drive coupling, and
correct as necessary. 3 Check the
connector between PS12-FSCB J4 for
proper connection and correct as
necessary. 4 PS12 I/O check, sensor
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time check FSCB J4<B>-4 (ON) FS-534

13-C. 5 M7 operation check FSCB
J4<A>-5 to 8 FS-534 11-C to D. 6
Replace M7. 7 Replace FSCB.
Bundle eject motor’s drive malfunction
<When FS-534 is installed> • The
gripper home position sensor (PS18)
does not block even after the set period
of time has elapsed after the gripper
position detection sensor (PS19)
1 Check the motor and sensor
unblocked. • The gripper position
connectors for proper connection, and
detection sensor (PS19) does not block
correct as necessary. 2 Check the
even after the set period of time has
connector of M10 for proper drive
elapsed after it unblock • The gripper
coupling, and correct as necessary. 3
position detection sensor (PS19) does
C1105 PS18 I/O check, sensor check FSCB
not block even after the set period of
J13-13 (ON) FS-534 7-C. 4 PS19 I/O
time has elapsed after the gripper home
check, sensor check FSCB J12-3 (ON)
position sensor (PS18) unblocked. • The
FS-534 7-C. 5 M10 operation check
gripper home position sensor (PS18)
FSCB J13-1 to 2 FS-534 8-C to D. 6
does not block even after the set period
Replace M10. 7 Replace FSCB.
of time has elapsed after the bundle
eject motor (M10) unblocked. • The
gripper home position sensor (PS18)
and the gripper position detection
sensor (PS19) are blocked at the same
time.
When FS-533 is installed: 1 Check the
Stapler movement motor’s malfunction
connector between M107-STREYB
<When FS-533 is installed> • The
CN123 for proper connection, and
stapler home sensor (PS110) is not
correct as necessary. 2 Check the
unblocked after the laps of given time
connector of M107 for proper drive
after it started operating from the home
coupling, and correct as necessary. 3
position. • The stapler home sensor
Check the connector between PS110-
(PS110) is not unblocked after the laps
FSCB CN110 for proper connection,
of give time after the stapler movement
and correct as necessary. 4 PS110 I/O
motor (M107) turned ON when it
C1106 check, sensor check FSCB CN110
returned to the home position.
FS-533 8-D to E. 5 M107 operation
<When FS-534 is installed> • The
check STREYB CN123-5 to 8 FS-533
stapler home position sensor (Rear)
5-L. 6 Replace M107. 7 Replace
(PS23) is not blocked or unblocked even
STREYB. 8 FSCB CP107 conduction
after the set period of time has elapsed
check. 9 Replace FSCB.
after the side stapler movement motor
When FS-534 is installed: 1 Check the
(M13) turned ON. • The stapler does not
connector between M13-relay CN3-
reach the specified position within the
FSCB J11 for proper connection, and
set period of time. J
correct as necessary. 2 Check the
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Stapler motor’s drive malfunction
<When FS-533 is installed> The stapler check, sensor check FSCB CN110
home sensor (PS110) is not blocked
even after the set period of time has
elapsed after the stapler motor turned
ON.
<When FS-534 is installed> • The
C1109
stapler home position sensor (Rear)
(PS23) is not blocked or unblocked even connection and correct as necessary.
after the set period of time has elapsed 2 Check the connector of the stapler
after the stapler motor (M14) turned ON. unit for proper drive coupling, and
• The stapler position sensor (Center)
(PS24) is blocked, when the stapler
motor (M14) is running.
Stapler motor’s malfunction
C1112 <When FS-534+SD-511 is installed> •
The stapler home sensor is not turned
connector of M13 for proper drive
coupling, and correct as necessary. 3
Check the connector between PS23-
relay CN3-FSCB J11 for proper
connection, and correct as necessary.
4 PS23 I/O check, sensor check FSCB
J11<B>-3 (ON) FS-534 4-C. 5 M13
operation check FSCB J11<A>-1 to 4
FS-534 4-C to D. 6 Replace M13. 7
Replace FSCB.
When FS-533 is installed: 1 Check the
connector between the stapler unit-
STREYB CN122 and CN123 for
proper connection and correct as
necessary. 2 Check the connector of
the stapler unit for proper drive
coupling and correct as necessary. 3
Check the connector between PS110-
FSCB CN110 for proper connection
and correct as necessary. 4 PS110 I/O
FS-533 8-D to E. 5 Replace the stapler
unit. 6 Replace STREYB. 7 Replace
FSCB.
When FS-534 is installed: 1 Check the
connector between the stapler unit-
relay CN4-FSCB J11 for proper
correct as necessary. 3 Check the
connector between PS23-relay CN3-
FSCB J11 for proper connection and
correct as necessary. 4 Check the
connector between PS24-relay CN3-
FSCB J11 for proper connection and
correct as necessary. 5 PS23 I/O
check, sensor check FSCB J11<B>-3
(ON) FS-534 4-C. 6 PS24 I/O check,
sensor check FSCB J11<B>-6 (ON)
FS-534 4 to 5-C. 7 Replace the stapler
unit. 8 Replace FSCB.
1 Check the connector between the
staple unit-SDDB J4 for proper
connection and correct as necessary.
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ON even after the set period of time has 2 Check the connector of the staple
elapsed while the stapler motor is unit for proper drive coupling and
energized. • The stapler home sensor is correct as necessary. 3 Replace the
not turned OFF even after the set period staple unit. 4 Replace SDDB. 5
of time has elapsed after the stapler Replace FSCB.
home sensor is turned ON.
1 Check the connector between M4-
SDDB J10 for proper connection and
correct as necessary. 2 Check the
Center-staple lead edge stopper motor connector of M4 for proper drive
malfunction coupling, and correct as necessary. 3
<When FS-534+SD-511 is installed> Check the connector between PS6-
C1113 The stopper home sensor (PS6) is not SDDB J10 for proper connection, and
blocked or unblocked even after the set correct as necessary. 4 PS6 I/O
period of time has elapsed after the check, sensor check SDDB J10-5
stopper drive motor (M4) is turned ON. (ON) SD-511 2-G. 5 M4 operation
check SDDB J10-6 to 9 SD-511 1 to 2-
F to G. 6 Replace M4. 7 Replace
SDDB. 8 Replace FSCB.
1 Check the connector between M3-
relay CN10-SDDB J7 for proper
connection and correct as necessary.
Center-staple front adjust drive motor 2 Check the connector of M3 for
malfunction proper drive coupling, and correct as
<When FS-534+SD-511 is installed> necessary. 3 Check the connector
C1114 The alignment home sensor (PS4) is not between PS4-relay CN10-SDDB J7 for
blocked or unblocked even after the set proper connection, and correct as
period of time has elapsed after the necessary. 4 PS4 I/O check, sensor
alignment motor (M3) is turned ON. check SDDB J7-6 (ON) SD-511 6-F. 5
M3 operation check SDDB J7 7 to 10
SD-511 5-F to G. 6 Replace M3. 7
Replace SDDB. 8 Replace FSCB.
1 Check the connector between M9-
SDDB J11 for proper connection and
correct as necessary. 2 Check the
Center-staple knife drive motor
connector of M9 for proper drive
malfunction
coupling, and correct as necessary. 3
<When FS-534+SD-511 is installed>
Check the connector between PS8-
The center fold knife home sensor (PS8)
C1115 relay CN10-SDDB J7 for proper
is not blocked or unblocked even after
connection, and correct as necessary.
the set period of time has elapsed after
4 PS8 I/O check, sensor check SDDB
the center fold knife motor (M9) is turned
J7-3 (ON) SD-511 6-G. 5 M9 operation
ON.
check SDDB J11 11 to 20 SD-511 1 to
2-B. 6 Replace M9. 7 Replace SDDB.
8 Replace FSCB.
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When FS-533+PK-519 is installed: 1

Check the number of the holes in
[Service Mode] - [Finisher] - [Punch
Option Setting]. 2 Check the connector
between M201-PKCB CN203 for
proper connection, and correct as
necessary. 3 Check the connector of
M201 for proper drive coupling, and
correct as necessary. 4 Check the
connector between PS202-PKCB
CN204 for proper connection, and
correct as necessary. 5 Check the
connector between PS203-PKCB
Punch drive motor’s malfunction CN204. for proper connection, and
<When FS-533+PK-519 is installed> • correct as necessary. 6 Check the
The puncher drive cam sensor (PS203) connector between PS204-PKCB
or puncher home sensor (PS204) is not CN204 for proper connection, and
blocked or unblocked even after the set correct as necessary. 7 PS202 I/O
period of time has elapsed while the check, sensor check PKCB CN204
punch motor (M201) is energized. • The FS-533 (PK-519) 5-C. 8 PS203 I/O
punch motor sensor (PS202) does not check, sensor check PKCB CN204
C1132 turn ON after the punch motor (M201) FS-533 (PK-519) 6-C. 9 PS204 I/O
stopped. • The holes with other check, sensor check PKCB CN204
marketing area is set in [Service Mode] - FS-533 (PK-519) 6-C. 10 M201
[Finisher] - [Punch Option Setting] operation check PKCB CN203-1 to 2
<When FS-534+PK-520 is installed> FS-533 (PK-519) 4-C. 11 Replace
The punch home sensor (PS1) is not M201. 12 PKCB F201 conduction
blocked or unblocked even after the set check. 13 Replace PKCB. 14 Replace
period of time has elapsed while the FSCB.
punch drive motor (M1) is energized. When FS-534+PK-520 is installed: 1
Check the connector between M1-
relay CN351-FSCB J7 for proper
connection, and correct as necessary.
2 Check the connector of M1 for
proper drive coupling, and correct as
necessary. 3 Check the connector
between PS1-FSCB J7 for proper
connection, and correct as necessary.
4 PS1 I/O check, sensor check FSCB
J7-5 (ON) FS-534 (PK-520) 7-K. 5 M1
operation check FSCB J7 7 to 8 FS-
534 (PK-520) 7-K 6 Replace M1. 7
Replace FSCB.
Alignment plate motor/Rr’s malfunction When FS-533 is installed: 1 Check the
C1140
<When FS-533 is installed> • The connector between M106-FSCB
 12

alignment plate home sensor/R (PS109) CN102 for proper connection and
is not unblocked after the set period of correct as necessary. 2 Check the
time has elapsed after the plate drive connector of M106 for proper drive
starts from the home position. • The coupling and correct as necessary. 3
alignment plate home sensor/R (PS109) Check the connector between PS109-
is not blocked after the set period of relay CN106- FSCB CN102 for proper
time has elapsed when the plate returns connection and correct as necessary.
to the home position. 4 PS109 I/O check, sensor check
<When FS-534 is installed> The FSCB CN102 FS-533 7-J 5 M106
alignment plate/R home sensor (PS13) operation check FSCB CN102 FS-533
is not blocked or unblocked even after 8-J 6 Replace M106. 7 FSCB CP105
the set period of time has elapsed while conduction check. 8 Replace FSCB.
the alignment motor/Rr (M8) is When FS-534 is installed: 1 Check the
energized. connector between M8-FSCB J12 for
proper connection, and correct as
necessary. 2 Check the connector of
M8 for proper drive coupling, and
correct as necessary. 3 Check the
connector between PS13-FSCB J9 for
proper connection, and correct as
necessary. 4 PS13 I/O check, sensor
check FSCB J9<B>-9 (ON) FS-534 9-
C. 5 M8 operation check FSCB J12-13
to 16 FS-534 5~6-C to D 6 Replace
M8. 7 Replace FSCB.
1 Check the connector between M5-
FSCB J4 for proper connection, and
correct as necessary. 2 Check the
Paddle motor’s drive malfunction connector of M5 for proper drive
<When FS-534 is installed> The upper coupling, and correct as necessary. 3
paddle homeposition detection sensor Check the connector between PS14-
C1141 (PS14) is not blocked or unblocked even FSCB J4 for proper connection, and
after the set period of time has elapsed correct as necessary. 4 PS14 I/O
while the FNS paddle motor (M5) is check, sensor check FSCB J4<B>-7
turning. (ON) FS-534 13-C. 5 M5 operation
check FSCB J4<A>-5 to 8 FS-534 12-
C to D. 6 Replace M5. 7 Replace
FSCB.
Pre-eject drive motor’s malfunction 1 Check the connector between M9-
<When FS-534 is installed> • The pre- relay CN7<A>- FSCB J13 for proper
eject home sensor (PS21) is not blocked connection, and correct as necessary.
C1144 or unblocked even after the set period of 2 Check the connector of M9 for
time has elapsed after the pre-eject proper drive coupling, and correct as
drive motor (M9) is turned ON. • The necessary. 3 Check the connector
pre-eject away sensor (PS22) is not between PS21-relay CN8-relay
 13

blocked or unblocked even after the set CN7<B>-FSCB J12 for proper
period of time has elapsed after the pre- connection, and correct as necessary.
eject drive motor (M9) is turned ON.k 4 Check the connector between PS22-
relay CN8-relay CN7<B>-FSCB J12
for proper connection, and correct as
necessary. 5 PS21 I/O check, sensor
check FSCB J12-6 (ON) FS-534 6-C.
6 PS22 I/O check, sensor check FSCB
J12-9 (ON) FS-534 6-C. 7 M9
operation check FSCB J13-3 to 4 FS-
534 8-C to D. 8 Replace M9. 9
Replace FSCB.
1 Check the connector between M6-
FSCB J5 for proper connection, and
Trailing edge stopper motor’s correct as necessary. 2 Check the
malfunction connector of M6 for proper drive
<When FS-534 is installed> The trailing coupling, and correct as necessary. 3
edge stopper home position detection Check the connector between PS20-
C1145
sensor (PS20) is not blocked or relay CN22-FSCB J5 for proper
unblocked even after the set period of connection, and correct as necessary.
time has elapsed after the trailing edge 4 PS20 I/O check, sensor check FSCB
stopper motor (M6) is turned ON. J5-9 (ON) FS-534 9-K. 5 M6 operation
check FSCB J5-13 to 16 FS-534 9-K.
6 Replace M6. 7 Replace FSCB.
1 Check the connector between M7-
SDDB J8 for proper connection and
correct as necessary. 2 Check the
Center-staple paddle roller motor connector of M7 for proper drive
malfunction (trailing edge) coupling, and correct as necessary. 3
<When FS-534+SD-511 is installed> Check the connector between PS5-
C1156 The paddle home sensor (PS5) is not SDDB J8 for proper connection and
blocked or unblocked even after the set correct as necessary. - - 5 PS5 I/O
period of time has elapsed while the SD check, sensor check SDDB J8-3 (ON)
paddle motor (M7) is energized. SD-511 3 to 4-G. 7 M7 operation
check SDDB J8 4 to 7 SD-511 3-F to
G. 8 Replace M7. 9 Replace SDDB.
10 Replace FSCB.
Shift motor drive malfunction 1 Check the connector between M1-
<When JS-506 is installed> • The tray JSCB CN208 for proper connection
shift home sensor (PS1) is not and correct as necessary. 2 Check the
unblocked after the set period of time connector of M1 for proper drive
C1182
has elapsed after the tray shift motor coupling, and correct as necessary. - -
(M1) is turned ON (start of moving to the 3 Check the connector between PS1-
home position.) • The tray shift home JSCB CN208 for proper connection
sensor (PS1) is not blocked after the set and correct as necessary. 4 PS1 I/O
 14

period of time has elapsed after the tray check, sensor check JSCB CN208-5
shift motor (M1) is turned ON (start of (ON) JS-506 5-C. 5 M1 operation
moving to the shift position.) check JSCB CN208 1 (DRV) JS-506 4
to 5-C. 6 Replace M1. 7 JSCB ICP3
conduction check. 8 Replace JSCB.

Code Description Remedy

Paper discharge control motor’s
malfunction
<When FS-534 is installed> The
paper delivery control sensor
C1184
(PS28) is not blocked or unblocked CN1-FRCB J14 for proper connection, and
even after the set period of time has correct as necessary. 4 PS28 I/O check,
elapsed while the paper receiving
control motor (M12) is energized.
Paper discharge control motor’s
malfunction
<When FS-534+SD-511 is
installed> The curl cover detection
C1195 sensor (PS2) is not blocked or
unblocked even after the set period
of time has elapsed after the paper
discharge control motor (M2) is
turned ON.
Center fold roller motor’s
malfunction
<When FS-534+SD-511 is
installed> The guide home sensor
C1196
(PS7) is not blocked or unblocked
even after the set period of time has PS7 I/O check, sensor check SDDB J9-6
elapsed after the center fold roller (ON) SD-511 4-G. 5 M8 operation check
motor (M8) is turned ON.
1 Check the connector between M12-relay
CN1-FRCB J14 for proper connection, and
correct as necessary. 2 Check the
connector of M12 for proper drive
coupling, and correct as necessary. 3
Check the connector between PS28-relay
sensor check FSCB J14<B>-3 (ON) FS-
534 2~3-C. 5 M12 operation check FSCB
J14<A>-9 to 12 FS-534 2-C to D. 6
Replace M12. 7 Replace FSCB.
1 Check the connector between M2-relay
CN3-relay CN2-SDDB J5 for proper
connection, and correct as necessary. 2
Check the connector of M2 for proper
drive coupling, and correct as necessary.
3 Check the connector between PS2-relay
CN3-relay CN2-SDDB J5 for proper
connection, and correct as necessary. 4
PS2 I/O check, sensor check SDDB J5 3
(ON) SD-511 3-B 5 M2 operation check
SDDB J5 4 to 7 SD-511 3-B. 6 Replace
M2. 7 Replace SDDB. 8 Replace FSCB.
1 Check the connector between M8-SDDB
J8 for proper connection, and correct as
necessary. 2 Check the connector of M8
for proper drive coupling, and correct as
necessary. 3 Check the connector
between PS7-SDDB J9 for proper
connection, and correct as necessary. 4
SDDB J10 6 to 9 SD-511 1 to 2-F to G. 6
Replace M8. 7 Replace SDDB. 8 Replace
FSCB.
 15

1 Check the connector between M6-SDDB

J9 for proper connection, and correct as
Tri-folding guide motor’s malfunction necessary. - - 2 Check the connector of
<When FS-534+SD-511 is M6 for proper drive coupling, and correct
installed> The tri-folding gate home as necessary. 3 Check the connector
sensor (PS11) is not blocked or between PS11-SDDB J8 for proper
C1197
unblocked even after the set period connection, and correct as necessary. 4
of time has elapsed while the tri- PS11 I/O check, sensor check SDDB J8-
folding guide motor (M6) is 10 (ON) SD-511 3-G. 5 M6 operation
energized. check SDDB J9 7 to 10 SD-511 4-F to G.
6 Replace M6. 7 Replace SDDB. 8
Replace FSCB.
1 Check the connector between M104-
FSCB CN109 for proper connection and
correct as necessary. 2 Check the
Exit roller pressure/ retraction
connector of M104 for proper drive
malfunction
coupling, and correct as necessary. 3
<When FS-533 is installed> The
Check the connector between PS105-
pick up roller position sensor
C11A1 FSCB CN110 for proper connection and
(PS105) is turned neither ON nor
correct as necessary. 4 PS105 I/O check,
OFF even after the set period of
sensor check FSCB CN110 FS-533 7-D to
time has elapsed after the exit roller
E. 5 M104 operation check FSCB CN109
lift up motor (M104) is turned ON.
FS-533 9-D to E. 6 Replace M104. 7
FSCB CP104 conduction check. 8
Replace FSCB.
1 Check the connector between M4-FSCB
J4 for proper connection and correct as
Accommodation roller pressure/ necessary. 2 Check the connector of M4
retraction malfunction for proper drive coupling, and correct as
<When FS-534 is installed> The necessary. 3 Check the connector
receiving roller retraction sensor between PS11-FSCB J4 for proper
C11A2
(PS11) is not blocked or unblocked connection, and correct as necessary. 4
even after the set period of time has PS11 I/O check, sensor check FSCB
elapsed after the receiving roller J4<B>-16 (ON) FS-534 13-C. 5 M4
retraction motor (M4) is turned ON. operation check FSCB J4<A>-1 to 4 FS-
534 11-C to D. 6 Replace M4. 7 Replace
FSCB.
Paper exit switching drive 1 Check the connector between M2-FSCB
malfunction J9 for proper connection and correct as
<When FS-534 is installed> The necessary. 2 Check the connector of M2
exchange folded knife home for proper drive coupling, and correct as
C11E1
position sensor (PS30) is not necessary. 3 Check the connector
blocked or unblocked even after the between PS30-FSCB J4 for proper
set period of time has elapsed after connection, and correct as necessary. 4
the FNS entry transport motor (M2) PS30 I/O check, sensor check FSCB

is turned ON.
FS nonvolatile memory error
<When FS-533 is installed> When
the main power switch is turned ON,
C1402
malfunctioning of the nonvolatile
memory on the FS control board
(FSCB) is detected.
Transfer belt cleaner cooling fan
motor’s failure to turn
The fan lock signal remains HIGH
C2355
for a predetermined continuous
period of time while the fan is
turning.
Developing unit/K new article
release
C2414 The status with the new unit is not
cleared after the new developing
unit is set.
Abnormally low toner density
detected black TCR sensor
When sampling data is determined necessary. 5 Check the connector
in TC ratio calculation control, TCR between FRB CN1, CN3-PRCB CN7, CN9
C2557 sensor output is higher than a
predetermined value for a
predetermined number of times in a PRCB CN14-13 to 16 20-C 7 M6, M7. M8,
row even though there is toner in
the sub hopper
16
J4<A>-15 (ON) FS-534 12-C. 5 M2
operation check FSCB J9<A>-1 to 4 FS-
534 10 to 11-B to C. 6 Replace M2. 7
Replace FSCB.
1 Disconnect and then connect the power
cord. Turn OFF the main power switch,
wait for 10 sec. or more, and turn ON the
main power switch. 2 Rewrite the
firmware. 3 Replace FSCB.
1 Check the connector between FM2-relay
CN115- PRCB CN13 for proper
connection and correct as necessary. 2
Check the fan for possible overload and
correct as necessary. 3 FM2 operation
check PRCB CN13-8 (REM) PRCB CN13-
10 (LOCK) 24-C. 4 Replace FM2. 5 PRCB
ICP3 conduction check. 6 Replace PRCB.
1 Reinstall developing unit. 2 Check the
connector between developing unit-FRB
CN13, CN14, CN15, CN16 for proper
connection and correct as necessary. 3
Check the connector between FRB CN1,
CN3-PRCB CN7, CN9 for proper
connection and correct as necessary. 4
Replace the developing unit. 5 Replace
FRB. 6 Replace PRCB.
1 Perform image troubleshooting
procedure if image density is low. 2
Reinstall developing unit. 3 Reinstall toner
cartridge. 4 Check the connector between
developing unit-FRB CN13, CN14, CN15,
CN16 for proper connection and correct as
for proper connection and correct as
necessary. 6 M10 operation check M10
M9 operation check PRCB CN14-13 to 16
(M6) PRCB CN14-9 to 12 (M7) PRCB
CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9)
19 to 20-C. 8 If the toner empty sensor
and its surroundings inside the sub hopper
are dirtied with toner, clean them. 9
 17

Replace the developing unit - - 10 Replace

FRB. 11 PRCB ICP21, ICP40, ICP41,
ICP44, ICP46 conduction check. 12
Replace PRCB.
1 Reinstall developing unit. 2 Reinstall
toner cartridge. 3 Check the connector
Abnormally high toner density
between developing unit-FRB CN13,
detected black TCR sensor
CN14, CN15, CN16, CN10 for proper
The TC ratio of the toner
connection and correct as necessary. 4
C2558 determined by the toner
Check the connector between FRB CN1,
replenishment control is detected to
CN3-PRCB CN7, CN9 for proper
be the predetermined value or over
connection and correct as necessary. 5
for consecutive times.
Replace the developing unit. 6 Replace
FRB. 7 Replace PRCB.
1 Reinstall developing unit. 2 Check the
connector between developing unit-FRB
CN13, CN14, CN15, CN16 for proper
connection and correct as necessary. 3
Check the connector between FRB CN1,
CN3-PRCB CN7, CN9 for proper
Black TCR sensor adjustment
connection and correct as necessary. 4
failure
M10 operation check PRCB CN14-17 to
C255C TCR sensor automatic adjustment
20 20-C 5 M6, M7, M8, M9 operation
does not function properly, failing to
check PRCB CN14-13 to 16 (M6) PRCB
adjust to an appropriate value.
CN14-9 to 12 (M7) PRCB CN14-5 to 8
(M8) PRCB CN14-1 to 4 (M9) 19 to 20-C.
6 Replace the developing unit. 7 Replace
FRB. 8 PRCB ICP21, ICP40, ICP43,
ICP44, ICP46 conduction check. 9
Replace PRCB.
1 Reinstall developing unit. 2 Check the
connector between developing unit-FRB
CN13, CN14, CN15, CN16 for proper
Black TCR sensor failure
connection and correct as necessary. 3
TCR sensor automatic adjustment
C2564 Check the connector between FRB CN1,
does not function properly, failing to
CN3-PRCB CN7, CN9 for proper
adjust to an appropriate value.
connection and correct as necessary. 4
Replace the developing unit. 5 Replace
FRB. 6 Replace PRCB.
Main backup media access error 1 Check the connector from SSDB to
• The re-written data, which has MFPB for proper connection and correct
C2650 been read out, checked and as necessary. 2 Check the harness from
founded as error, is read out again MFPB to PRCB for proper connection and
and found as error. • The error was correct as necessary. 3 Replace MFPB. 4
 18

found when reading out the counter Replace PRCB. 4.1. Check that the
value. • MFP detects that the SSD trouble code “C4802” appears and then
board is not mounted. display service mode. 4.2. Call the
Enhanced Security to the screen. 4.3.
Touch [Engine Data Backup]. 4.4. Touch
[Engine Data Load mode], and press the
Start key. 4.5. Select [Yes], and press the
Start key again. 4.6. Check that the result
“OK” appears. 4.7. Turn OFF the main
power switch and turn it ON again more
than 10 seconds after. 4.8. Update the
PRCB firmware. 4.9. Make the specified
readjustments. 5 If the above actions do
not solve the problem, contact KMBT.

Code Description Remedy

Drum unit/K new release failure
C2A14 The status with the new unit is not
cleared after the new drum unit is set.
Fusing roller separation failure
• With the fusing roller being retracted,
the fusing pressure home sensor (PS38)
is not unblocked even after the specified
period of time has passed after the
fusing pressure motor (M11) started
C3101
rotating. • With the fusing roller being
pressed, the fusing pressure home
sensor (PS38) is not blocked even after
the specified period of time has passed
after the fusing pressure motor (M11)
started rotating.
Fusing motor failure to turn
C3201 The motor lock signal remains HIGH for
a predetermined continuous period of
1 Clean the connection between the
drum unit and the machine if dirty. 2
Reinstall drum unit. 3 Check the
connector between drum unit-FRB
CN12 for proper connection and
correct as necessary. 4 Check the
connector between FRB CN1, CN3-
PRCB CN7, CN9 for proper
connection and correct as necessary.
5 Replace the drum unit. 6 Replace
FRB. 7 Replace PRCB.
1 Check the connector between M11-
PRCB CN13 for proper connection
and correct as necessary. 2 Check
the connector between fusing unit-
relay CN98, CN99, CN104-PRCB
CN5 for proper connection and
correct as necessary. 3 PS38 I/O
check, sensor check PRCB CN5-12
(ON) 27 to 28-C. 4 M11 operation
check PRCB CN13-1 to 4 25-C. 5
Replace M11. 6 Replace the fusing
unit. 7 PRCB IC26 conduction check.
8 Replace PRCB.
1 Check the connector between M3-
PRCB CN2 for proper connection and
correct as necessary. 2 Check the
 19

time while the motor remains stationary. loading status of the fusing unit drive,
and correct the error as necessary. 3
M3 operation check PRCB CN2-9
(REM) PRCB CN2-12 (LOCK) 27-I to
J. 4 Replace M3. 5 Replace PRCB.
1 Check the connector between M3-
PRCB CN2 for proper connection and
Fusing motor turning at abnormal timing correct as necessary. 2 Check the
The motor lock signal remains LOW for a loading status of the fusing unit drive,
C3202
predetermined continuous period of time and correct the error as necessary. 3
while the motor remains stationary. M3 operation check PRCB CN2-9
(REM) PRCB CN2-12 (LOCK) 27-I to
J. 4 Replace M3. 5 Replace PRCB.
1 Check the connector between FM8-
relay CN106- PRCB CN12 for proper
connection and correct as necessary.
Paper cooling fan failure to turn
2 Check the fan for possible overload
The fan lock signal remains HIGH for a
C3302 and correct as necessary. 3 FM8
predetermined continuous period of time
operation check PRCB CN12-1
while the fan remains stationary.
(REM) PRCB CN12-3 (LOCK) 26-C.
4 Replace FM8. 5 PRCB ICP3
conduction check. 6 Replace PRCB.
Fusing warm-up trouble
• Detected temperature of the heating
roller temperature sensor (TEMS) does 1 Check the fusing unit for correct
not go up a given range of temperature installation (whether it is secured in
even after a lapse of given period of time position). 2 Check the open/close
at warm up. • The warm-up is not operation of the right door. 3 Check
C3425 completed even after the set period of the fusing unit, DCPU and PRCB for
time has elapsed after the warm-up is proper connection and correct or
started. • Less than the predetermined change as necessary. 4 Replace the
temperature of the heating roller fusing unit. 5 Replace PRCB. 6
temperature sensor (TEMS), even after a Replace DCPU.
predetermined period of time after warm-
up is complete.
1 Check the fusing unit for correct
Fusing abnormally high temperature installation (whether it is secured in
detection (Edge of the heating side) position). 2 Check the open/close
Detected temperature of the heating operation of the right door. 3 Check
C3722
roller thermistor/1 (TH1) goes beyond a the fusing unit and PRCB for proper
given temperature for a given period of connection and correct or change as
time consecutively. necessary. 4 Replace the fusing unit.
5 Replace PRCB.
C3725 Fusing abnormally high temperature 1 Check the fusing unit for correct
 20

detection (Main of the heating side) installation (whether it is secured in

• Detected temperature of the heating
roller temperature sensor (TEMS) goes
beyond a given temperature for a given
period of time consecutively. • The hard
protector signal error is detected for a
given period of time consecutively.
Fusing abnormally high temperature
detection (Center of the heating side)
Detected temperature of the heating
C3726
roller thermistor/2 (TH2) goes beyond a
given temperature for a given period of
time consecutively.
Fusing abnormally low temperature
detection (Main of the heating roller)
The heating roller temperature sensor
C3825
(TEMS) continues to detect a
temperature lower than a predetermined
one for a predetermined period of time.
Fusing abnormally low temperature
detection (Center of the heating roller)
The heating roller thermistor/2 (TH2)
C3826
continues to detect a temperature lower
than a predetermined one for a
predetermined period of time.
Fusing sensor wire breaks detection
(Edge of the heating roller)
After a predetermined period of time
after the warm-up stage is started, the
C3922
heating roller thermistor/1 (TH1) voltage
does not decrease by predetermined
steps (temperature rise) within a
predetermined period of time.
Fusing sensor wire breaks detection
C3925 (Center of the heating roller)
After a predetermined period of time
position). 2 Check the open/close
operation of the right door. 3 Check
the fusing unit and PRCB for proper
connection and correct or change as
necessary. 4 Replace the fusing unit.
5 Replace PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the right door. 3 Check
the fusing unit and PRCB for proper
connection and correct or change as
necessary. 4 Replace the fusing unit.
5 Replace PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3
Check the fusing unit and PRCB for
proper connection and correct or
change as necessary. 4 Replace the
fusing unit. 5 PRCB ICP15
conduction check. 6 Replace PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3
Check the fusing unit and PRCB for
proper connection and correct or
change as necessary. 4 Replace the
fusing unit. 5 PRCB ICP15
conduction check. 6 Replace PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3
Check the fusing unit and PRCB for
proper connection and correct or
change as necessary. 4 Replace the
fusing unit. 5 Replace PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
 21

after the warm-up stage is started, the
heating roller temperature sensor
(TEMS) voltage does not increase by
predetermined steps (temperature rise)
within a predetermined period of time.
Fusing sensor wire breaks detection
(Middle of the heating roller)
• After a predetermined period of time
after the warm-up stage is started, the
heating roller thermistor/2 (TH2) voltage
does not decrease by predetermined
steps (temperature rise) within a
C3926
predetermined time. • When a
temperature detected by the heating
roller thermister/1 (TH1) is compared
with the temperature detected by the
heating roller thermister/2 (TH2) to find
out that the difference exceeded the
predetermined temperature.
Polygon motor rotation trouble
• The polygon motor fails to turn stably
even after the lapse of a given period of
time after activating and changing
C4101
rotation speed the polygon motor. •
Motor lock signal detects HIGH for a
given period time consecutively during
the polygon motor is rotating.
operation of the upper right door. 3
Check the fusing unit and PRCB for
proper connection and correct or
change as necessary. 4 Replace the
fusing unit. 5 Replace PRCB.
1 Check the fusing unit for correct
installation (whether it is secured in
position). 2 Check the open/close
operation of the upper right door. 3
Check the fusing unit and PRCB for
proper connection and correct or
change as necessary. 4 Replace the
fusing unit. 5 Replace PRCB.
1 Check the connector between PH
unit-FRB CN17 for proper connection
and correct as necessary. 2 Replace
the PH unit. 3 FRB fuse conduction
check 4 Replace FRB. 5 Replace
PRCB.

Code Description Remedy

Laser malfunction
• SOS signal is not detected even after 1 Check the connector between PH
the lapse of a given period of time after unit-PRCB CN24 for proper
C4501 starting the laser output. • SOS signal is connection and correct as necessary.
not detected for a given period of time 2 Replace the PH unit. 3 Replace
during printing or IDC sensor PRCB.
adjustment.
1 Reinstall the old PRCB. 2 Back up
data. 1. Call the Service Mode to the
Main unit board failure
screen. 2. Call the Enhanced Security
C4801 MFP detects simultaneous replacement
to the screen. 3. Touch [Engine Data
of multiple boards.
Backup]. 2. Touch [Engine Data Save
mode], and press the Start key. 3.
 22
Main unit backup data miscompare
C4802 The replacement of the printer control
board is detected.
Transport motor’s failure to turn
The motor lock signal remains HIGH for for proper drive coupling and correct
C5102
a predetermined continuous period of
time while the motor remains stationary. PRCB CN31-2 (REM) PRCB CN31-5
Select [Yes], and press the Start key
again. 4. Check that the result “OK”
appears. 3 Replace PRCB Turn OFF
the main power switch and replace the
current PRCB with a new one. (When
using a PRCB of another machine in
service, be sure to use a PRCB
installed in the same model.) 4
Restore back up data. 1. Turn ON the
main power switch. 2. Check that the
trouble code “C4802” appears and
then display service mode. 3. Call the
Enhanced Security to the screen. 4.
Touch [Engine Data Backup]. 5. Touch
[Engine Data Load mode], and press
the Start key. 6. Select [Yes], and
press the Start key again. 7. Check
that the result “OK” appears. 8. Turn
OFF the main power switch and turn it
ON again more than 10 seconds after.
5 Update the PRCB firmware. 6 If the
above actions do not solve the
problem, contact KMBT.
1 1.1. Check that the trouble code
“C4802” appears and then display
service mode.1. 2. Call the Enhanced
Security to the screen. 1.3. Touch
[Engine Data Backup]. 1.4. Touch
[Engine Data Load mode], and press
the Start key. 1.5. Select [Yes], and
press the Start key again. 1.6. Check
that the result “OK” appears. 1.7. Turn
OFF the main power switch and turn it
ON again more than 10 seconds after.
2 Update the PRCB firmware. 3 If the
above actions do not solve the
problem, contact KMBT.
1 Check the connector between M1-
PRCB CN31 for proper connection
and correct as necessary. 2 Check M1
as necessary. 3 M1 operation check
(LOCK). 4 Replace M1. 5 Replace
PRCB.
 23

1 Check the connector between M1-

PRCB CN31 for proper connection
Transport motor’s turning at abnormal
and correct as necessary. 2 Check M1
timing
for proper drive coupling and correct
C5103 The motor lock signal remains LOW for
as necessary. 3 M1 operation check
a predetermined continuous period of
PRCB CN31-2 (REM) PRCB CN31-5
time while the motor remains stationary.
(LOCK). 4 Replace M1. 5 Replace
PRCB.
1 Check the connector between FM1-
relay CN26-PRCB CN18 for proper
Power supply cooling fan motor’s failure connection and correct as necessary.
to turn 2 Check the fan for possible overload
C5351 The fan lock signal remains HIGH for a and correct as necessary. 3 FM1
predetermined continuous period of time operation check PRCB CN18-13
while the fan remains stationary. (REM) PRCB CN18-15 (LOCK) 6-C. 4
Replace FM1. 5 PRCB ICP2
conduction check. 6 Replace PRCB.
1 Check the connector between
FM13-relay CN158- PRCB CN23 for
proper connection and correct as
Ozone fan’s failure to turn necessary. 2 Check the fan for
The fan lock signal remains HIGH for a possible overload and correct as
C5354
predetermined continuous period of time necessary. 3 FM13 operation check
while the fan remains stationary. PRCB CN23-10 (REM) PRCB CN23-
12 (LOCK) 5-C. 4 Replace FM13. 5
PRCB ICP19 conduction check. 6
Replace PRCB.
1 Check the connector between FM4-
relay CN157- PRCB CN34 for proper
connection and correct as necessary.
Toner bottle cooling fan’s failure to turn
2 Check the fan for possible overload
The fan lock signal remains HIGH for a
C5355 and correct as necessary. 3 FM4
predetermined continuous period of time
operation check PRCB CN34-1 (REM)
while the fan remains stationary.
PRCB CN34-3 (LOCK) 27-C. 4
Replace FM4. 5 PRCB ICP18
conduction check. 6 Replace PRCB.
1 Check the connector between FM3-
MFPB PJ26 for proper connection and
Rear side cooling fan’s failure to turn
correct as necessary. 2 Check the fan
The fan lock signal remains HIGH for a
C5370 for possible overload and correct as
predetermined continuous period of time
necessary. 3 FM3 operation check
while the fan remains stationary.
MFPB PJ26 (LOCK) 7-P. 4 Replace
FM3. 5 Replace MFPB.
C5372 MFP control board CPU temperature 1 Reboot the machine. 2 Check the
 24

failure fan connector for proper connection

Temperature failure of CPU on the MFP and correct as necessary. 3 Check the
board was detected. fan for possible overload and correct
as necessary. 4 Fan motor operation
check. 5 Replace MFPB.
1 Check the fusing unit for correct
installation (whether it is secured in
AC signal abnormality position). 2 Check the fusing unit,
C5501 The zero cross signal is not input during DCPU and PRCB for proper
fusing phase control. connection and correct or change as
necessary. 3 Replace fusing unit. 4
Replace PRCB. 5 Replace DCPU.
1 Check the connectors on the PRCB
Engine control malfunction
for proper connection and correct or
C5601 Engine control malfunction is detected
change as necessary. 2 Rewrite the
with port monitor control.
firmware. 3 Replace PRCB.
1 Check the type of the installed DF
and replace it if it is a wrong one. 2
Check to see if the correct firmware is
DF related configuration error 1 installed and rewrite with the correct
Inconsistency in the configuration with one as necessary. 3 Correct the
C6001
the installed DF is detected on the main harness connection between DFCB
body. and DSIPB if faulty. 4 Correct the
harness connection between DSIPB
and MFPB if faulty. 5 Replace DFCB.
6 Replace DSIPB. 7 Replace MFPB.
1 Check the type of the installed DF
and replace it if it is a wrong one. 2
Correct the harness connection
between DFCB and DSIPB if faulty. 3
DF related configuration error 2
Check the connectors of the dual scan
C6002 Inconsistency in the configuration with
image processing board (DSIPB) for
the installed DF is detected on the DF.
proper connection, and correct as
necessary. (Direction of the point of
contact and connection state of the flat
cable in particular)
Drive system home sensor malfunction 1 Correct or change the scanner drive
• The scanner home sensor (PS201) is (pulley, gear, belt) if it is faulty. 2
unable to detect the scanner located at Correct the scanner motor set screw if
its home position. • The scanner home loose. 3 Adjust [Image Position
C6102
sensor (PS201) is unable to detect a Leading Edge] and [Feed Direction
scanner even when the scanner motor Adjustment]. 4 Check the connector
has been driven to move the scanner between M201-SCDB PJ4 for proper
over the maximum travelling distance. • connection and correct as necessary.
 25

The scanner home sensor (PS201) 5 Check the connector between

detects the scanner when the scanner
has moved the maximum travelling
distance from the position, at which it
blocks the scanner home sensor
(PS201).
PS201-SCDB PJ6 for proper
connection and correct as necessary.
6 Check the connector between SCDB
PJ2-PRCB CN43 for proper
connection and correct as necessary.
7 PS201 I/O check, sensor check
SCDB PJ6-3 (ON) 25-P. 8 M201
operation check SCDB PJ4-1 to 4 26-
P. 9 Replace SCDB. 10 Replace
PRCB.

Code Description Remedy

1 Correct or change the scanner drive
(pulley, gear, belt) if it is faulty. 2
Correct the scanner motor set screw if
loose. 3 Adjust [Image Position Leading
Edge] and [Feed Direction Adjustment].
Slider over running 4 Check the connector between M201-
The scanner home sensor (PS201) SCDB PJ4 for proper connection and
detects the scanner at its home position correct as necessary. 5 Check the
during a period of time that begins with connector between PS201-SCDB PJ6
C6103
the time when a prescan command and for proper connection and correct as
a scan preparation command are necessary. 6 Check the connector
executed and ends when a home return between SCDB PJ2-PRCB CN43 for
command is executed. proper connection and correct as
necessary. 7 PS201 I/O check, sensor
check SCDB PJ6-3 (ON) 25-P. 8 M201
operation check SCDB PJ4-1 to 4 26-
P. 9 Replace SCDB. 10 Replace
PRCB.
Back side cleaning home sensor 1 Check if the opening and closing
abnormality (initial) guide is firmly closed. 2 Check the
<When DF-701 is installed> • The CIS connector between M5-DFCB J9 for
cleaning sensor (PS7) does not change proper connection, and correct as
from H to L even after the lapse of a necessary. 3 Check the connector of
given period of time after the home M5 for proper drive coupling, and
C6104
position detecting operation is started at correct as necessary. 4 Check the
the initial operation. • The CIS cleaning connector between PS7-DFCB J13 for
sensor (PS7) does not change from L proper connection, and correct as
to H even after the lapse of a given necessary. 5 PS7 I/O check, sensor
period of time after the home position check DRCB J13-3 (ON) DF-701 1-G.
detecting operation is started at the 6 M5 operation check DRCB J9-1 to 4

initial operation.
Back side cleaning home sensor
abnormality (normal)
<When DF-701 is installed> At the time correct as necessary. 4 Check the
C6105
of operation other than the initial
operation, the CIS cleaning sensor
(PS7) error is detected.
Image input time out
C6704 Image data is not input from the
scanner to the MFP board (MFPB).
CCD clamp/gain adjustment failure
• The adjustment value is 0 or 255
C6751 during a CCD clamp adjustment. • The
peak value of the output data is 64 or
less during a CCD gain adjustment.
ASIC clock input error (front side)
When starting the machine, verification
on reading and writing the
C6752 predetermined value for image
processing ASIC on CCD board
(CCDB) was conducted, and
verification failure was detected.
ASIC clock input error (back side)
C6753
<When DF-701 is installed> When
26
DF-701 6-G. 7 Replace M5. 8 Replace
DFCB.
1 Check if the opening and closing
guide is firmly closed. 2 Check the
connector between M5-DFCB J9 for
proper connection, and correct as
necessary. 3 Check the connector of
M5 for proper drive coupling, and
connector between PS7-DFCB J13 for
proper connection, and correct as
necessary. 5 PS7 I/O check, sensor
check DRCB J13-3 (ON) DF-701 1-G.
6 M5 operation check DRCB J9-1 to 4
DF-701 6-G. 7 Replace M5. 8 Replace
DFCB.
1 Select [Service Mode] - [State
Confirmation] - [Memory/HDD Adj.] -
[Memory Bus Check] - [Scanner -
Memory], and conduct the memory bus
function. 2 Check the connectors
between scanner section and MFPB for
proper connection and correct as
necessary. 3 Replace MFPB. 4
Replace CCDB.
1 Check the connector between CCDB
PJ3-MFPB PJ01 for proper connection
and correct as necessary. 2 Check for
possible extraneous light and correct
as necessary. 3 Clean the lens,
mirrors, CCD surface, and shading
sheet if dirty. 4 Correct reflective mirror
of the scanner if faulty, or change
scanner mirror. 5 Replace CCDB. 6
Replace MFPB.
1 Correct the harness connection of
CCDB if faulty. 2 Replace CCDB. 3
Replace MFPB.
1 Correct the harness connection
between DF and DSIPB if faulty. 2
 27
starting the machine, verification on
reading and writing the predetermined
value for image processing ASIC on
dual scan image processing board
(DSIPB) was conducted, and
verification failure was detected.
CIS clamp adjustment failure
<When DF-701 is installed> After the
C6754 gain adjustment is performed at the
start-up, the CIS clamp adjustment
value is too high or too low.
CIS gain adjustment failure
<When DF-701 is installed> After the
C6755 gain adjustment is performed at the
start-up, the peak value of the output
data is lower than a given value.
CCD power-supply voltage malfunction
Power is not supplied to CCD after the
lapse of a given period of time after the
C6756
main power switch or sub power key is
turned ON or the machine recovers
from the sleep mode.
DSC board mount failure 1
C6901 When MFP detects that DSC board/1
(front side) is not properly installed.
DSC board bus check NG1-1
C6902 When DSC bus check (front side)
detects an error.
DSC board bus check NG1-2
C6903 When DSC bus check (front side)
detects an error.
DSC board mount failure 2 1 Correct the harness connection of
C6911
<When DF-701 is installed> When MFP DSCB/2 if faulty. 2 Correct the harness
Correct the harness connection
between DSIPB and MFPB if faulty. 3
Replace CIS. 4 Replace DSIPB. 5
Replace MFPB.
1 Correct the harness connection
between CIS and DSIPB if faulty. 2
Correct the harness connection
between CIS and CISPU if faulty. 3
Check for possible extraneous light and
correct as necessary. 4 Clean the back
side reading glass and the shading
sheet if dirty. 5 Replace CIS. 6 Replace
DSIPB. 7 Replace CISPU. 8 Replace
MFPB.
1 Correct the harness connection
between CIS and DSIPB if faulty. 2
Correct the harness connection
between CIS and CISPU if faulty. 3
Check for possible extraneous light and
correct as necessary. 4 Clean the back
side reading glass and the shading
sheet if dirty. 5 Replace CIS. 6 Replace
DSIPB. 7 Replace CISPU. 8 Replace
MFPB.
1 Correct the harness connection
between CCDB and SCDB if faulty. 2
Correct the harness connection
between SCDB and DCPU if faulty. 3
Replace CCDB. 4 Replace SCDB. 5
Replace DCPU.
1 Correct the harness connection of
DSCB/1 if faulty. 2 Replace DSCB/1. 3
Replace MFPB
1 Correct the harness connection of
DSCB/1 if faulty. 2 Replace DSCB/1. 3
Replace MFPB
1 Correct the harness connection of
DSCB/1 if faulty. 2 Replace DSCB/1. 3
Replace MFPB
 28

detects that DSC board/2 (back side) is connection of DSIPB if faulty. 3

not properly installed.
DSC Bus check NG2-1
<When DF-701 is installed> When MFP
C6912
detects that DSC board/2 (back side) is
not properly installed.
Replace DSCB/2. 4 Replace DSIPB. 5
Replace MFPB.
1 Correct the harness connection of
DSCB/2 if faulty. 2 Correct the harness
connection of DSIPB if faulty. 3
Replace DSCB/2. 4 Replace DSIPB. 5
Replace MFPB.
 29
Code Description
1 Correct the harness connection of
DSC Bus check NG2-2
DSCB/2 if faulty. 2 Correct the
<When DF-701 is installed> When
C6913 harness connection of DSIPB if
MFP detects that DSC board/2 (back
faulty. 3 Replace DSCB/2. 4 Replace
side) is not properly installed.
DSIPB. 5 Replace MFPB.
Scanner sequence trouble 1
The original transport interval
becomes shorter than the
C6F01
predetermined value due to an
original transport control error in
original reading in DF.
Before reading pressure welding
alienation mechanism
<When DF-624 is installed> • During
a pressure motion being performed,
the document reading sensor (PS4)
output does not change from H to L. •
During a retraction motion being
performed, the document reading
sensor (PS4) output does not change
C8101
from L to H.
<When DF-701 is installed> • During
a pressure motion being performed,
the document reading sensor (PS6)
output does not change from H to L. •
During a retraction motion being
performed, the document reading
sensor (PS6) output does not change
from L to H.
Glass cleaning mechanism trouble
<When DF-624 is installed> The
C8107
document reading glass cleaning
sensor (PS12) is not turned ON after
Remedy
1 Correct the harness connection
between main body and DF if faulty.
2 Replace DFCB (DF-624/DF-701). 3
Replace MFPB.
When DF-624 is installed: 1 Check
the connector between M5-DFCB
J18 for proper connection and correct
as necessary. 2 Check the connector
of M5 for proper drive coupling, and
correct as necessary. 3 Check the
connector between PS4-DFCB J10
for proper connection and correct as
necessary. 4 PS4 I/O check, sensor
check DFCB J10-3 (ON) DF-624 2-
G. 5 M5 operation check DFCB J18-
4 to 5 DF-624 2-G. 6 Replace M5. 7
FSCB F8 conduction check. 8
Replace DFCB.
When DF-701 is installed: 1 Check
the connector between M4-DFCB
J18 for proper connection and correct
as necessary. 2 Check the connector
of M4 for proper drive coupling, and
correct as necessary. 3 Check the
connector between PS6-DFCB J10
for proper connection and correct as
necessary. 4 PS6 I/O check, sensor
check DFCB J10-3 (ON) DF-701 2-
G. 5 M4 operation check DFCB J18-
4 to 5 DF-701 1-G. 6 Replace M4. 7
FSCB F8 conduction check. 8
Replace DFCB.
When DF-624 is installed: 1 Check
the connector between M4-DFCB J8
for proper connection and correct as
necessary. 2 Check the connector of
 30

the set period of time has elapsed M4 for proper drive coupling, and
after the glass cleaning motor (M4) is correct as necessary. 3 Check the
turned ON. connector between PS12-DFCB J15
<When DF-701 is installed> The for proper connection and correct as
document reading glass cleaning necessary. 4 PS12 I/O check, sensor
sensor (PS13) is not turned ON after check DFCB J15-5 (ON) DF-624 3-
the set period of time has elapsed G. 5 M4 operation check DFCB J8-1
after the document reading glass to 4 DF-624 1 to 2-B. 6 Replace M4.
cleaning motor (M6) is turned ON. 7 Replace DFCB.
When DF-701 is installed: 1 Check
the connector between M6-DFCB J8
for proper connection and correct as
necessary. 2 Check the connector of
M6 for proper drive coupling, and
correct as necessary. 3 Check the
connector between PS13-DFCB J15
for proper connection and correct as
necessary. 4 PS13 I/O check, sensor
check DFCB J15-5 (ON) DF-701 3-
G. 5 M6 operation check DFCB J8-1
to 4 DF-701 1-B. 6 Replace M6. 7
Replace DFCB.
When DF-624 is installed: 1 Check
the connector between FM1-DFCB
J16 for proper connection and correct
as necessary. 2 Check the fan for
possible overload and correct as
Cooling fan trouble
necessary. 3 FM1 operation check
<When DF-624 is installed> <When
DFCB J16-3 (ON) DF-624 3-B 4
DF-701 is installed> • The lock signal
Replace FM1. 5 DFCB F6 conduction
continues to detect H during a given
check. 6 Replace DFCB.
C8302 time while the DF cooling fan motor
When DF-701 is installed: 1 Check
(FM1) is spinning. • The lock signal
the connector between FM1-DFCB
continues to detect L during a given
J16 for proper connection and correct
time while the cooling fan (FM1) is
as necessary. 2 Check the fan for
during halts.
possible overload and correct as
necessary. 3 FM1 operation check
DFCB J16-3 (ON) DF-701 7-G. 4
Replace FM1. 5 DFCB F6 conduction
check. 6 Replace DFCB.
1 Check the connection between
Exposure LED lighting failure
SCDB-LU201, and correct if
The output from the CCD sensor is a
C9401 necessary. 2 Check the connector
predetermined value or less during
between SCDB PJ1-PRCB CN43 for
CCD sensor gain adjustment.
proper connection and correct as
 31

necessary. 3 Check the connector

between CCDB PJ3-MFPB PJ01 for
proper connection and correct as
necessary. 4 Replace the LED
exposure unit. 5 Replace CCDB. 6
Replace SCDB. 7 Replace PRCB. 8
Replace MFPB.
1 Check the connection between
SCDB-LU201, and correct if
necessary. 2 Check the connector
between SCDB PJ1-PRCB CN43 for
Exposure LED lighting abnormally
proper connection and correct as
The average output value of the CCD
necessary. 3 Check the connector
C9402 sensor with the scanner at its standby
between CCDB PJ3-MFPB PJ01 for
position is a predetermined value or
proper connection and correct as
more at the end of a scan job.
necessary. 4 Replace the LED
exposure unit. 5 Replace CCDB. 6
Replace SCDB. 7 Replace PRCB. 8
Replace MFPB.
1 Correct the harness connection
CIS LED lighting failure between CIS and DSIPB if faulty. 2
<When DF-701 is installed> At the Correct the harness connection
C9403 CIS gain adjustment, the machine between CIS and CISPU if faulty. 3
detected that the output of the CIS Replace CIS. 4 CISPU F1, F2
LED is lower than the specified value. conduction check. 5 Replace CISPU.
6 Replace DSIPB. 7 Replace MFPB.
1 Correct the harness connection
CIS LED lighting abnormally
between CIS and DSIPB if faulty. 2
<When DF-701 is installed> After a
Correct the harness connection
scan job is completed, the machine
C9404 between CIS and CISPU if faulty. 3
detected that the average output of
Replace CIS. 4 CISPU F1, F2
the CIS LED is greater than the
conduction check. 5 Replace CISPU.
specified value.
6 Replace DSIPB. 7 Replace MFPB.
Standard controller configuration
failure
CA051
The controller of the MFP board
(MFPB) is faulty.
1 Check to see if the following setting
has been correctly made: [Service
Controller hardware error Mode] - [System 2] - [Image
CA052 A controller hardware error is Controller Setting]. If changing the
detected in the network interface. setting, turn OFF the main power
switch and turn it ON again after 10
seconds or more. 2 Check the
 32

connectors of the MFPB for proper

connection and correct as necessary.
3 Replace MFPB.
1 Check to see if the following setting
has been correctly made: [Service
Mode] - [System 2] - [Image
Controller Setting]. If changing the
Controller start failure
setting, turn OFF the main power
CA053 A controller start failure is detected in
switch and turn it ON again after 10
the controller interface.
seconds or more. 2 Check the
connectors of the MFPB for proper
connection and correct as necessary.
3 Replace MFPB.
CB001
... FAX board error
CB119
CB120
... Controller error
CB196
CC001 Vendor connection failure

Code Description Remedy

CC151 ... CC165 ROM contents error
CD004 ... CD047 Hard disk error