Things to do - IATF 16949:2016 and ISO 14001:2015 - PT.

Whetron Jaya Indonesia - Updated : 4 October 2019

Sub- Dept involved Documents availability
Cls STD Description ISO 14001:2015
Clause (Responsible) Yes No Title OK Rev

4. Context of the organization / Konteks Organisasi.

4.1
ISO 9001 Understanding the Organization and its Context x None
4.2
ISO 9001 Understanding the Needs and Expectations of Interested Parties x None
4.3
ISO 9001 Determining the Scope of the Quality Management System x None
IATF 16949 4.3.1 Determining the Scope of the Quality Management N/a x None
System - Supplemental
IATF 16949 4.3.2 Customer-specific requirements N/a x None
ISO 9001 4.4 Quality management system and its processes x None
4.4.1
ISO 9001 Quality Management System and its Processes N/a No doc required x
IATF 16949 4.4.1.1 Conformance of products and processes N/a x None
IATF 16949 4.4.1.2 Product safety N/a No doc required
ISO 9001 4.4.2 No subclause title N/a No doc required x
5. Leadership / Kepemimpinan.
ISO 9001 5.1 Leadership and commitment No doc required x
5.1.1
ISO 9001 General N/a
IATF 16949 5.1.1.1 Corporate responsibility N/a x None
IATF 16949 5.1.1.2 Process effectiveness and efficiency N/a x None

IATF 16949 5.1.1.3 Process owners N/a x None

ISO 9001 5.1.2 Customer Focus N/a x None

ISO 9001 5.2 Policy No doc required x

ISO 9001 5.2.1 Establishing the Quality Policy x Kebijakan Mutu dan Lingkungn x
ISO 9001 5.2.2 Communicating the Quality Policy x None
5.3 Organizational Roles, Responsibilities and Authorities x Job Description hanya di HR.
ISO 9001
IATF 16949 5.3.1 Organizational roles, responsibilities, and N/a Job Description hanya di HR.
authorities-supplemental
IATF 16949 5.3.2 Responsibility and authority for product N/a x None
requirements and corective actions

6. Planning / Perencanaan.
6.1
ISO 9001 Actions to address risk and opportunities. 6.1.1 (No subclause title) x None
ISO 9001 6.1.1 No subclause title General No doc required x
ISO 9001 6.1.2 No subclause title Environment aspect x None

6.1.3 N/a Compliance obigation. x None

IATF 16949 6.1.2.1 Risk analysis N/a x None
IATF 16949 6.1.2.2 Preventive action N/a x None
 IATF 16949 6.1.2.3 Contingency plans N/a x None
6.2
ISO 9001 Quality Objectives and Planning to Achieve Them x None
ISO 9001 6.2.1 No subclause title Environment Objective
ISO 9001 6.2.2 No subclause title Planning action to achieve the objective
IATF 16949 6.2.2.1 Quality Objectives and Planning to Achieve N/a x None
Them-Supplemental
6.3
ISO 9001 Planning of Changes N/a x None
7. Support / Pendukung.
ISO 9001 7.1 Resource x No doc required x
7.1.1
ISO 9001 General N/a x No doc required x
7.1.2
ISO 9001 People N/a x SOP HRD x
7.1.3
ISO 9001 Infrastructure N/a x None
IATF 16949 7.1.3.1 Plant, facility, and equipment planning N/a x None
7.1.4
ISO 9001 Environment for the operation of processes N/a x UKL-UPL (in-progress)
IATF 16949 7.1.4.1 Environment for the operation of processes- N/a x Hanya penekanan dalam SOP mengenai kebersihan Infrastruktur.
7.1.5.1
ISO 9001 Supplemental
General: Monitoring and measuring resources N/a No doc required x
IATF 16949 7.1.5.1.1 Measurement systems analysis N/a x None
7.1.5.2
ISO 9001 Measurement traceability N/a x None
IATF 16949 7.1.5.2.1 Calibration/verification records N/a x None
IATF 16949 7.1.5.3.1 Internal laboratory N/a No doc required x
IATF 16949 7.1.5.3.2 External laboratory N/a x None
7.1.6
ISO 9001 Organizational Knowledge N/a x None
ISO 9001 7.2 Competence x None
IATF 16949 7.2.1 Competence-Supplemental N/a
IATF 16949 7.2.2 Competence-on-the-job training N/a
IATF 16949 7.2.3 Internal auditor competency N/a x None
IATF 16949 7.2.4 Second-party auditor competency N/a
ISO 9001 7.3 Awareness. x None
IATF 16949 7.3.1 Awareness-Supplemental N/a x None
IATF 16949 7.3.2 Employee motivation and empowerment N/a x None
ISO 9001 7.4 Communication x None
7.4.1 N/a General
7.4.2 N/a Internal Communication.
7.4.3 N/a External Communication
ISO 9001 7.5 Documented information. x None
ISO 9001 7.5.1 General
IATF 16949 7.5.1.1 Quality management system documentation N/a
ISO 9001 7.5.2 Creating and updating N/a
ISO 9001 7.5.3.1 Control of documented information N/a
ISO 9001 7.5.3.2 Control of documented information N/a
IATF 16949 7.5.3.2.1 Record retention N/a
IATF 16949 7.5.3.2.2 Engineering specifications N/a No doc required x
8. Operation / Operasional.
8.1
ISO 9001 Operational Planning and Control x QCPC x
IATF 16949 8.1.1 Operational Planning and Control- N/a
Supplemental
IATF 16949 8.1.2 Confidentiality N/a No doc required x
ISO 9001 8.2 Requirements for products and services N/a No doc required x
8.2 N/a Emergency preparedness and response x None
8.2.1
ISO 9001 Customer communication N/a No doc required
IATF 16949 8.2.1.1 Customer communication-Supplemental N/a
ISO 9001 8.2.2 Determining the requirements for products and N/a
services
Determining the requirements for products and N/a
IATF 16949 8.2.2.1
services-Supplemental
ISO 9001 8.2.3.1 (No subclause title) N/a
IATF 16949 8.2.3.1 Review of requirements for products and N/a x None
services
IATF 16949 8.2.3.1.1 (See
ReviewISO 9001:2015 requirements)
of requirements for products and N/a x None
services-Supplemental
IATF 16949 8.2.3.1.2 Customer-designated special characteristics N/a
IATF 16949 8.2.3.1.3 Organization manufacturing feasibility N/a
ISO 9001 8.2.3.2 (No subclause title) N/a
ISO 9001 8.2.4 Changes to requirements for products and N/a x None
services
Design and development of products and
ISO 9001 8.3 N/a N/a
services
8.3.1
ISO 9001 General N/a N/a
Design and development of products and
IATF 16949 8.3.1.1 N/a N/a
services-Supplemental
ISO 9001 8.3.2 Design and development planning N/a N/a
IATF 16949 8.3.2.1 Design and development planning- N/a N/a
IATF 16949 8.3.2.2 Supplemental
Product design skills N/a N/a
IATF 16949 8.3.2.3 Development of products with embedded N/a N/a
ISO 9001 8.3.3 software
Design and development inputs N/a N/a
IATF 16949 8.3.3.1 Product design input N/a N/a
IATF 16949 8.3.3.2 Manufacturing process design input N/a x None
IATF 16949 8.3.3.3 Special characteristics N/a N/a
ISO 9001 8.3.4 Design and development controls N/a N/a
IATF 16949 8.3.4.1 Monitoring N/a N/a
IATF 16949 8.3.4.2 Design and development validation N/a N/a
IATF 16949 8.3.4.3 Prototype programme N/a N/a
IATF 16949 8.3.4.4 Product approval process N/a N/a
ISO 9001 8.3.5 Design and development outputs N/a N/a
IATF 16949 8.3.5.1 Design and development outputs-Supplemental N/a N/a
IATF 16949 8.3.5.2 Manufacturing process design output N/a x None
ISO 9001 8.3.6 Design and development changes N/a N/a
IATF 16949 8.3.6.1 Design and development changes- N/a N/a
ISO 9001 8.4. Supplemental
Pengendalian produk-produk dan jasa yang N/a x None
disediakan oleh pihak luar.
 disediakan oleh pihak luar.
8.4.1
ISO 9001 General N/a x None
IATF 16949 8.4.1.1 General-Supplemental N/a
IATF 16949 8.4.1.2 Supplier selection process N/a
IATF 16949 8.4.1.3 Customer-directed resources (also known as N/a
8.4.2
ISO 9001 "Directed-Buy)
Type and extent of control N/a
IATF 16949 8.4.2.1 Type and extent of control-Supplemental N/a
IATF 16949 8.4.2.2 Statutory and regulatory requirements N/a
IATF 16949 8.4.2.3 Supplier quality management system N/a
development
IATF 16949 8.4.2.3.1 Automotive product-related software or
N/a
automotive products with embedded software
IATF 16949 8.4.2.4 Supplier monitoring N/a
IATF 16949 8.4.2.4.1 Second-party audits N/a
IATF 16949 8.4.2.5 Supplier development N/a
8.4.3
ISO 9001 Information for external providers N/a
IATF 16949 8.4.3.1 Information for external providers-Supplemental N/a
ISO 9001 8.5 Ketentuan mengenai produksi dan jasa. N/a x None
ISO 9001 8.5.1 Control of production and service provision N/a
IATF 16949 8.5.1.1 Control plan N/a x None
IATF 16949 8.5.1.2 Standardized work - operator instructions and N/a x WI beserta ilustrasinya x
IATF 16949 8.5.1.3 visual standards
Verification of job set-ups N/a x None
IATF 16949 8.5.1.4 Verification after shutdown N/a
IATF 16949 8.5.1.5 Total productive maintenance N/a x None
IATF 16949 8.5.1.6 Management of production tooling and N/a
manufacturing, test, inspection tooling and
equipment
IATF 16949 8.5.1.7 Production scheduling N/a x None
ISO 9001 8.5.2 Identification and traceability N/a x None
IATF 16949 8.5.2.1 Identification and traceability-Supplemental N/a
8.5.3
ISO 9001 Property belonging to customers and external N/a
8.5.4
ISO 9001 providers
Preservation N/a x None
IATF 16949 8.5.4.1 Preservation-Supplemental N/a
8.5.5
ISO 9001 Post-delivery activities N/a
IATF 16949 8.5.5.1 Feedback of information from service N/a No doc required x
IATF 16949 8.5.5.2 Service agreement with customer N/a x Agreement kerjasama / pembelian x
8.5.6
ISO 9001 Control of changes N/a x None
IATF 16949 8.5.6.1 Control of changes-Supplemental N/a
IATF 16949 8.5.6.1.1 Temporary change of process controls N/a
8.6
ISO 9001 Release of products and services N/a x None
IATF 16949 8.6.1 Release of products and services-Supplemental N/a
IATF 16949 8.6.2 Layout inspection and functional testing N/a
IATF 16949 8.6.3 Appearance items N/a
IATF 16949 8.6.4 Verification and acceptance of conformity of N/a x None
externally provided product and services
IATF 16949 8.6.5 Statutory and regulatory conformity N/a x None
 IATF 16949 8.6.6 Acceptance criteria N/a x None
8.7 Control of non-conforming output. N/a
ISO 9001 8.7.1 x None
Identifying nonconforming outputs N/a
IATF 16949 8.7.1.1 Customer authorization for concession N/a x None
IATF 16949 8.7.1.2 Control of nonconforming product - customer- N/a x None
specified process
IATF 16949 8.7.1.3 Control of suspect product N/a x None
IATF 16949 8.7.1.4 Control of reworked product N/a
IATF 16949 8.7.1.5 Control of repaired product N/a
IATF 16949 8.7.1.6 Customer notification N/a
IATF 16949 8.7.1.7 Nonconforming product disposition N/a x None
ISO 9001 8.7.2 No subclause title N/a
9. Performance evaluation / Evaluasi Kinerja.
ISO 9001 9.1 Monitoring, measurement, analysis and evaluation. x None
9.1.1
ISO 9001 General.
IATF 16949 9.1.1.1 Monitoring and measurement of manufacturing N/a
processes
IATF 16949 9.1.1.2 Identification of statistical tools N/a
IATF 16949 9.1.1.3 Application of statistical concepts N/a
9.1.2
ISO 9001 Customer satisfaction N/a x None
IATF 16949 9.1.2.1 Customer satisfaction-Supplemental N/a
9.1.3
ISO 9001 Analysis and evaluation N/a
IATF 16949 9.1.3.1 Prioritization N/a
ISO 9001 9.2 Internal Audits x None
ISO 9001 9.2.1 No subclause title General
ISO 9001 9.2.2 No subclause title Internal audit programe
IATF 16949 9.2.2.1 Internal audit programme N/a
IATF 16949 9.2.2.2 Quality management system audit N/a
IATF 16949 9.2.2.3 Manufacturing process audit N/a
IATF 16949 9.2.2.4 Product audit N/a
ISO 9001 9.3 Management Review x None
ISO 9001 9.3.1 Management Review - General N/a
IATF 16949 9.3.1.1 Management Review-Supplemental N/a
ISO 9001 9.3.2 Management review inputs N/a
IATF 16949 9.3.2.1 Management review inputs-Supplemental N/a
ISO 9001 9.3.3 Management review outputs N/a
IATF 16949 9.3.3.1 Management review outputs-Supplemental N/a
10. Improvement / Peningkatan.
10.1
ISO 9001 General No doc required x
ISO 9001 10.2 Nonconformity and corrective action No doc required x
ISO 9001 10.2.1 Nonconformity and corrective action N/a x None
ISO 9001 10.2.2 Nonconformity and corrective action N/a
IATF 16949 10.2.3 Problem solving N/a
IATF 16949 10.2.4 Error-proofing N/a
IATF 16949 10.2.5 Warranty management systems N/a x None
IATF 16949 10.2.6 Customer complaints and field failure test N/a x None
10.3
ISO 9001 analysis Continual improvement x None
IATF 16949 10.3.1 Continual improvement-Supplemental N/a No doc required x
 Rev : 01
Action Plan Follow up
Pic
New Things to do Draft Validation Implementation Internal Audit

x Buat Diagram PESTEL. MR & Sigma OK.

x Buat SOP Konteks Organisasi. MR & Sigma OK.
x Buat Manual Mutu dan Lingkungan. Sigma OK.
x Inside Quality&Environment Manual. Sigma OK.

x Inside Quality&Environment Manual. Sigma OK.

x Buat Business Process Mapping. Sigma OK.
Manual (included)
x Perjanjian kerjasama export - import Sigma OK.
x Included Manual Mutu dan Lingkunganb Sigma OK.
None

Manual (included) OK

x Kebijakan Management, diluar Quality & Env Policy. @Guiding Principle Sigma & MR OK.
x Review Management terhadap sasaran mutu dan lingkungan di seluruh Dept. Sigma OK.
@Diterangkan di Quality & Environment manual.
x QCPC dilengkapi dengan Pic untuk masing-2 aktifitas. Sigma & MR OK.
x Buat Quaestionare survey kepuasan pelanggan include Customer focus & SOP Sigma & MR OK.
Survey Kepuasan Pelanggan.
Manual (included) OK.
Menambahkan IATF di No. 5. MR OK.
x Daftar hadir sosialisasi Kebijakan Mutu dan Lingkungan. MR OK.
Dilengkapi untuk semua job function / jabatan (Termasuk requirement IATF) All Dept Head & HR OK.
Dilengkapi untuk semua job function / jabatan (Termasuk requirement IATF) All Dept Head & HR OK.

x Job-des QC Manager. Sigma OK.

x Buat SOP Penanganan Resiko dan Peluang. Sigma & MR OK.

Manual (included)
x Identifikasi aspek & dampak lingkungan. Sigma & MR OK.
x Buat SOP Pengelolaan Limabh. Sigma & MR OK.
x Membuat evaluasi pemenuhan aturan perundangan. Sigma & MR OK.
x Masuk dalam SOP Penanganan Resiko dan Peluang. Sigma & MR OK.
x Disatukan dengan SOP Corrective Action. Sigma & MR OK.
x Buat Contingency Plan Sigma & MR OK.
x Buat Sasaran Mutu & Lingkungan masing-2 Bagian dan program untuk Sigma & MR OK.
mencapainya.

x Quality objective and program for all Depts. MR & Sigma OK.

x Buat SOP Management of change. Sigma OK.

None
None
Review SOP HRD MR & Sigma ?
x Buat SOP Infrastrukture. MR & Sigma OK.
x Masuk di SOP Infrastruktur. MR & Sigma OK.
Mempercepat proses pengurusan. HRD & MR
x Masuk di SOP Infrastruktur. OK.
None
x SOP APQP. Sigma OK.
x SOP Calibration. Sigma OK.
x SOP Calibration (included).
Manual (included)
x SOP Calibration (included).
x SOP Training (included) Sigma OK.
x Buat SOP Training Sigma OK.

x Buat SOP Internal Audit. Sigma & HR OK.

x Buat SOP Internal Audit. Sigma & HR OK.
x Include di Manual Mutu & Lingkungan, aktifitasnya @Rewards & Punishment, lomba line, dll. Sigma & HR
x Include di Manual Mutu & Lingkungan, aktifitasnya @Rewards & Punishment, lomba line, dll. Sigma & HR
x Include di Manual Mutu & Lingkungan, aktifitasnya @Rewards & Punishment, lomba line, dll. Sigma & HR
x Buat Tabel Komunikasi dan SOP Komunikasi - 14001 Sigma & HR OK.

x Buat SOP Document & Data Control. Sigma OK.

Manual (included) Sigma OK.

Review Sigma & MR OK.

 Manual (included)
Manual (included)
x Buat SOP Tanggap Darurat. Sigma & MR
Manual (included) OK.

x Buat SOP Marketing. Sigma & MR OK.

x Buat SOP APQP. Sigma & MR OK.

x Included SOP Marketing. Sigma & MR OK.

N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a
x QCPC Sifgma & MR OK.
N/a
N/a
N/a
N/a
N/a
N/a
N/a
N/a
x QCPC Sifgma & MR OK.
N/a
N/a
x Buat SOP Warehouse Sifgma & MR OK.
x SOP Purchasing & Vendor Management Sigma & MR Doing

x Buat SOP IPQC Sigma. OK.

x QCPC Sigma & MR OK.

None
x Buat SOP IPQC Sigma & MR OK.

x SOP tooling and equipment management Sigma & MR Doing

x SOP PPIC Sigma & MR Doing

x Buat WI Identification and traceability. Sigma & MR

x Buat SOP Warehouse & Delivery. Sigma & MR Doing

Manual (included) OK

x SOP Managemen Perubahan. Sigma & MR OK.

x Buat SOP OQC. Sigma & MR OK.

x SOP Purchasing Sigma & MR

x Daftar aturan dan persyaratan lainnya Sigma & MR

x Buat SOP OQC. Sigma & MR
OK.
x Buat SOP Control of NC product. Sigma & MR

x Buat SOP OQC. Sigma & MR

x SOP Control of NC product Sigma & MR

x SOP Control of NC product & Rework / Repair. Sigma & MR OK.

x SOP IQC Sigma & MR OK.

x SOP Engineering (include) Sigma & MR OK

x SOP Survey Kepuasan Pelanggan Sigma & MR OK

x Buat SOP Internal Audit. Sigma & MR OK

x Buat SOP Management Review. Sigma & MR Doing

Manual (included) Sigma. OK

Manual (included) Sigma OK
x Buat SOP Corrective ction & Preventive Action. Sigma & MR OK

x SOP Engineering. Sigma & MR

x Buat SOP Corrective ction & Preventive Action. Sigma & MR OK
x Manual (included) Sigma & MR OK
Manual (included) OK
SOP
Penanganan Produk Tidak Sesuai.
1. Tujuan.

Tujuan dri prosedur ini adalah untuk menangani produk yang tidak sesuai, agar masalah yang sama tidak te
lagi diwaktu yang akan datang.

2. Scope.

Ruang lingkup dari prosedur ini meliputi penanganan Claim Customer, Reject internal dan claim ke Supplier.

3. Referensi.

4. Tanggung jawab :

Yang bertanggung jawab atas prosedur ini adlah Bagian QC/QA.

5. Prosedur

5.1. Customer claim tentang Quality.

A Claim Quality.

5.1.1. Ketika mendapatkan informasi Customer claim, petugas yang berkompeten di QC melaku
verifikasi, mengenai informsi tersebut.

5.1.2. Bila informasi itu benar, maka langkah pertama adalah dibuat temporary action seperti :
5.1.2.1. Penggantian part (tukar guling).
5.1.2.2. Dilakukan sortir di tempat pelanggan.
5.1.2.3. Sesuai permintaan Pelanggan.

5.1.3. Dialkukan analisa terhadap part / produk yang reject tersebut bersama-sama Bagian lain
terkait (bila perlu), untuk mendapatkan Root Cause dari masalah tersebut.

5.1.4. Bila telah ditemukan siapa yang bertanggung jawab atas timbulnya masalah, maka Bagian ters
wajib membuat tindakan perbaikan yang meliputi :
5.1.4.1. Analisa Root Cause.
5.1.4.2. Analisa Main Cause.
5.1.4.3. Action Plan.
5.1.4.4. Implementasi.
5.1.4.5. Follow-up.
5.1.4.6. Standarisasi.
 5.1.5. Bagian QC menyampaikan lembar analisa (Countrermeasure) ke Customer untuk dim
approvalnya.
5.1.5.1. Bila Cusomer tidak menyetujuinya, maka harus dilakukan revisi Countermeasure.
5.1.5.2. Bila Customer setuju, maka tinggal dilakukan follow-up oleh Bagian QC.

B Claim non-Quality

5.2.1. Bila Customer mengajukan claim masalah diluar Quality, maka penanganannya akan dilakukan
Bagian Marketing, dengan menggunakan mekanisme yang ada di Customer.
5.2.2. Bagian Marketing akan berhubungan langsung dengan Customer untuk menyelesaikan mas
non-quality.

5.2. Internal reject claim.

5.2.1. Ketika Bagian QC mendapatkan produk tidak sesuai dalam pemeriksan sebelum Delivery, m
selanjutnya dilakuakn :
5.2.1.1. Menginformasikan ke Bagian Produksi untuk dilakukan langkah-langkah seperti p
point 5.1.4.
5.2.1.2. Barang / lot yang bermasalah dilakukan sortir untuk selanjutna dilakukan pemerik
ulang oleh Bagian QC.
* Bila ternyata Reject lagi, maka Bagian Produksi harus bertanggung jawab sam
kondisinya sesuai product requirement.
* Bila ternyata hasil pemeriksaannya bagus, maka barang/lot bisa dilakukan deli
ke Customer.
5.2.2. Bagian QC mencatat kinerja Bagian Produksi dalam hal Quality untuk dijadikan laporan ruti
Pihak Management.

5.3. Material reject.

5.3.1. Bila ditemukan rejec pada saat pemeriksaan material datang, maka Bagian QC mengirimkan C
ke Pihak Supplier untuk bertanggung jawab.
5.3.1.1. Pertanggung-jawaban Supplier harus disetujui oleh PT. WJI dan bisa berupa :
a. Dikembalikan ke Supplier untuk diganti dengan material yang bagus.
b. Supplier datang ke PT. WJI untuk melakukan sortir.
c. PT. WJI melakukan sirtir dan biayanya dibebankan ke Supplier.
d. Material dipakai apa adanya setelah mendapatkan persetujuan dari Customer.
5.3.1.2. Supplier wajib menjawab claim dari PT. WJI dengan mengisi countermeasure report.
5.3.1.3. Bagian QC wajib memeriksa countermeasure report atas kecukupannya, dan minta r
bila ternyata tidak cukup.
5.3.2. Bila ditemukan material yang dicurigai reject (suspected product), maka perlakukaanya harus se
dengan barang yang benar-benar reject.

5.4. Customer return.

5.4.1. Bila ada barang reject yang dikembalikan oleh Customer maka selanjutnya Bagian QC
melakukan langkah-langkah :
5.4.1.1. Membuat disposisi mengenai tindakan selanjutnya atas barang tersebut.
 5.4.1.2. Setelah dilakukan perbaikan/repair/rework, maka barang tersebut harus diperiksa u
sebelum dikirim ke Pelanggan.
5.4.2. Apabila perlu maka barang after rework / repair harus diberi tanda khusus.
5.4.2. Bila dilakukan scrap, maka perlakuannya harus mengacu ke Sistem ISO 14001:2015 (Penanga
limbah un-organic).
masalah yang sama tidak terjadi

nal dan claim ke Supplier.

berkompeten di QC melakukan

orary action seperti :

bersama-sama Bagian lain yang

rsebut.

masalah, maka Bagian tersebut

 ke Customer untuk diminta

revisi Countermeasure.
eh Bagian QC.

anganannya akan dilakukan oleh

ustomer.
untuk menyelesaikan masalah

eriksan sebelum Delivery, maka

n langkah-langkah seperti pada

lanjutna dilakukan pemeriksaan

arus bertanggung jawab sampai

arang/lot bisa dilakukan delivery

untuk dijadikan laporan rutin ke

a Bagian QC mengirimkan Claim

WJI dan bisa berupa :

erial yang bagus.

persetujuan dari Customer.

gisi countermeasure report.
kecukupannya, dan minta revisi

maka perlakukaanya harus sesuai

a selanjutnya Bagian QC akan

barang tersebut.
g tersebut harus diperiksa ulang

m ISO 14001:2015 (Penanganan

 Countermasure Report
Date :
Customer :
Model /. Part No :

Problem :

Ilustrasi :

Risk / opportunity :

Traceability
PO No. DO No. Batch/Lot No Delivery Date

Root Cause
Man-power Material Method Machine

Main Cause

Action Plan
Corrective Preventive (Environment)

Follow-up
Report
Prepare by,

Verified by,

Approved by,

Quantity Remarks

Monter-nature Other

Preventive (Environment)
 PART REJECTION REPORT
Date :
Disposition :
Supplier :
Items : Return to vendor for replacement.
Sortir by vendor
Problem : Sortir by PT. WJI, at Supplier respon
Use as is under Customer approval.
Risk / opportunity : Other : ............................................

Traceability
PO No. DO No. Batch/Lot No Delivery Date Quantity

Validasi
Ditemukan di proses : Oleh :

Diisi oleh SUPPLIER

Penyebab terjadinya masalah :

Tindakan perbaikan :
(Termasuk pencegahan / Risk update)

Follow up
vendor for replacement.

T. WJI, at Supplier responsibility.

nder Customer approval.
.............................................

Remarks

Approved by :