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New requirements by Eskom, technical reliability and feedback from our customers have necessitated a revision of the existing schedule. The new schedule
entails switching off widespread areas at our High Voltage Substations and seeks to minimise interruptions and introduce more fairness in the allocation
of Blocks. It will also reduce the incidence of customer Block changes due to network faults.
Each High Voltage Substation is categorised as largely Residential, largely Commercial or largely Industrial. A point to note is that some Residential or
Commercial customers may be categorised as Industrial and fall within these Blocks and vice versa. It is difficult to correctly categorise each individual
customer owing to the nature of the electrical network i.e. interconnectivity, hence we can expect some discrepancies.
The new schedule consists of four stages with the rotation in the most likely period of load-shedding (06:00 - 22:00, Monday to Saturday) as follows :-
Stage 1 : Residential/Commercial Blocks - load-shed once every second day
Stage 2 : Residential/Commercial Blocks - load-shed once every day
Stage 3 : Residential/Commercial/Industrial Blocks - load-shed once every day
Stage 4 : Residential/Commercial/Industrial Blocks - load-shed once every day. Residential and Commercial will be shed for an additional block on
alternate days
All Blocks are scheduled for a 2 hour outage with an additional 30 minutes contingency to cater for switching. Sometimes, technical difficulties in restoring
electricity may occur and should a customer remain off for a substantial amount of time after the Block has been scheduled to be restored, then that
incident must be treated as a fault and reported to the Electricity Contact Centre on 080 1313 111.
During load-shedding, customers are urged to switch off appliances to prevent overload trips which may result in extended outages. Switching off sensitive
electrical appliances before power is restored also prevents the risk of voltage spikes and subsequent damage to equipment when power returns.
Monday Tuesday
TIME STAGE 1 STAGE 2 STAGE 3 STAGE 4 TIME STAGE 1 STAGE 2 STAGE3 STAGE 4
00:00-02:00 13 13,6 13,6,2 13,6,2,9 00:00-02:00 9 9,2 9,2,6 9,2,6,13
02:00-04:00 14 14,7 14,7,3 14,7,3,10 02:00-04:00 10 10,3 10,3,7 10,3,7,14
04:00-06:00 15 15,8 15,8,4 15,8,4,11 04:00-06:00 11 11,4 11,4,8 11,4,8,15
06:00-08:00 1 1,5 1,5,17 1,5,17,3 06:00-08:00 5 5,1 5,1,17 5,1,17,7
08:00-10:00 9 9,13 9,13,18 9,13,18,11 08:00-10:00 13 13,9 13,9,18 13,9,18,15
10:00-12:00 10 10,14 10,14,19 10,14,19,12 10:00-12:00 14 14,10 14,10,19 14,10,19,16
12:00-14:00 11 11,15 11,15,20 11,15,20,9 12:00-14:00 15 15,11 15,11,20 15,11,20,13
14:00-16:00 12 12,16 12,16,21 12,16,21,10 14:00-16:00 16 16,12 16,12,21 16,12,21,14
16:00-18:00 2 2,6 2,6,22 2,6,22,4 16:00-18:00 6 6,2 6,2,22 6,2,22,8
18:00-20:00 3 3,7 3,7,23 3,7,23,1 18:00-20:00 7 7,3 7,3,23 7,3,23,5
20:00-22:00 4 4,8 4,8,24 4,8,24,2 20:00-22:00 8 8,4 8,4,24 8,4,24,6
22:00-00:00 5 5,16 5,16,12 5,16,12,1 22:00-00:00 1 1,12 1,12,16 1,12,16,5
Wednesday Thursday
TIME STAGE 1 STAGE 2 STAGE 3 STAGE 4 TIME STAGE 1 STAGE 2 STAGE 3 STAGE 4
00:00-02:00 7 7,14 7,14,10 7,14,10,3 00:00-02:00 3 3,10 3,10,14 3,10,14,7
02:00-04:00 6 6, 13 6,13,9 6,13,9,2 02:00-04:00 2 2,9 2,9,13 2,9,13,6
04:00-06:00 16 16,5 16,5,1 16,5,1,12 04:00-06:00 12 12,1 12,1,5 12,1,5,16
06:00-08:00 4 4,8 4,8,21 4,8,21,2 06:00-08:00 8 8,4 8,4,21 8,4,21,6
08:00-10:00 12 12,16 12,16,22 12,16,22,10 08:00-10:00 16 16,12 16,12,22 16,12,22,14
10:00-12:00 11 11,15 11,15,17 11,15,17,9 10:00-12:00 15 15,11 15,11,17 15,11,17,13
12:00-14:00 10 10,14 10,14,23 10,14,23,12 12:00-14:00 14 14,10 14,10,23 14,10,23,16
14:00-16:00 9 9,13 9,13,24 9,13,24,11 14:00-16:00 13 13,9 13,9,24 13,9,24,15
16:00-18:00 3 3,7 3,7,20 3,7,20,1 16:00-18:00 7 7,3 7,3,20 7,3,20,5
18:00-20:00 2 2,6 2,6,19 2,6,19,4 18:00-20:00 6 6,2 6,2,19 6,2,19,8
20:00-22:00 1 1,5 1,5,18 1,5,18,3 20:00-22:00 5 5,1 5,1,18 5,1,18,7
22:00-00:00 8 8,15 8,15,11 8,15,11,4 22:00-00:00 4 4,11 4,11,15 4,11,15,8
Friday Saturday
TIME STAGE 1 STAGE 2 STAGE 3 STAGE 4 TIME STAGE 1 STAGE 2 STAGE 3 STAGE 4
00:00-02:00 5 5,16 5,16,12 5,16,12,1 00:00-02:00 1 1,12 1,12,16 1,12,16,5
02:00-04:00 15 15,8 15,8,4 15,8,4,11 02:00-04:00 11 11,4 11,4,8 11,4,8,15
04:00-06:00 14 14,7 14,7,3 14,7,3,10 04:00-06:00 10 10,3 10,3,7 10,3,7,14
06:00-08:00 2 2,6 2,6,20 2,6,20,4 06:00-08:00 6 6,2 6,2,20 6,2,20,8
08:00-10:00 11 11,15 11,15,23 11,15,23,9 08:00-10:00 15 15,11 15,11,23 15,11,23,13
10:00-12:00 12 12,16 12,16,24 12,16,24,10 10:00-12:00 16 16,12 16,12,24 16,12,24,14
12:00-14:00 9 9,13 9,13,22 9,13,22,11 12:00-14:00 13 13,9 13,9,22 13,9,22,15
14:00-16:00 10 10,14 10,14,19 10,14,19,12 14:00-16:00 14 14,10 14,10,19 14,10,19,16
16:00-18:00 1 1,5 1,5,18 1,5,18,3 16:00-18:00 5 5,1 5,1,18 5,1,18,7
18:00-20:00 4 4,8 4,8,17 4,8,17,2 18:00-20:00 8 8,4 8,4,17 8,4,17,6
20:00-22:00 3 3,7 3,7,21 3,7,21,1 20:00-22:00 7 7,3 7,3,21 7,3,21,5
22:00-00:00 13 13,6 13,6,2 13,6,2,9 22:00-00:00 9 9,2 9,2,6 9,2,6,13
Sunday
TIME STAGE 1 STAGE 2 STAGE 3 STAGE 4 COMMERCIAL PEAK PERIOD
00:00-02:00 15 15,11 15,11,4 15,11,4,8
RESIDENTIAL PEAK PERIOD
02:00-04:00 16 16,12 16,12,1 16,12,1,5
04:00-06:00 13 13,9 13,9,2 13,9,2,6
06:00-08:00 3 3,19 3,19,16 3,19,16,8 Refer to Frequently Asked Questions (FAQ) on our
08:00-10:00 7 7,17 7,17,14 7,17,14,4
website, www.durban.gov.za
10:00-12:00 1 1,18 1,18,13 1,18,13,5
12:00-1400 6 6,21 6,21,12 6,21,12,2
14:00-16:00 8 8,20 8,20,11 8,20,11,3 Contact Centre: 080 1313 111
16:00-18:00 4 4,24 4,24,9 4,24,9,7 SMS: 083 700 0819
18:00-20:00 5 5,22 5,22,10 5,22,10,1
Email: custocare@elec.durban.gov.za
20:00-22:00 2 2,23 2,23,15 2,23,15,6
22:00-00:00 14 14,10 14,10,3 14,10,3,7