Guest

Services
 “Guest
Services is...
Serving our
Guests.”
- Captain Obvious
GUIDE
GIVE
GO
Guest Services has to be

a MINDSET,
a MINISTRY,
an ATTITUDE,
a CULTURE.
“Every time a client
meets one of your
employees, he forms
an impression of your
business based on his
impression of that
employee.”
- Anthony Melchiorri
“GUEST”
 OUR PURPOSE
to make each guest
feel so cared for during
their visit that they
desire to return
again and again.
Who is our
Guest?
 Guest services is
the FRONT LINE of
guest interaction.
 7
MINUTES
“Connection
Points”
 Parking Team
Greeters
First-Time
Guest Team
Info Team
Check-In
Ushers
In-Service
Post-Service
Follow-Up Team Reconnection
 Our Church is:
COMFORTABLE
CLEAN
CLEAR
Our Team Members are:
COMMITTED
CONTAGIOUS
CONCIERGES
Be Welcoming
 Be Welcoming
Attempt to Connect
 Be Welcoming
Attempt to Connect
Be Aware of Body
Language
 Be Welcoming
Attempt to Connect
Be Aware of Body
Language
Right “Wrongs” Quickly
 Be Welcoming
Attempt to Connect
Be Aware of Body
Language
Right “Wrongs” Quickly
Preserve the Guest
Experience
 Be Welcoming
Attempt to Connect
Be Aware of Body
Language
Right “Wrongs” Quickly
Preserve the Guest
Experience
Thank Each & Every Guest
 GET CONNECTED!
Thank you for being with us today! Whether you are new to New Life
Apostolic Church or a regular attendee, this card is one of the many ways
we can get to know and care for you. Please complete this card and place
GET INVOLVED!
it in the offering or give it to an usher.

Today’s Date
Thank you for your interest in serving at New Life Apostolic Church.
Please complete this card and place it in the offering or give it to an usher.
A ministry leader will contact you to discuss available opportunities.
NEED PRAYER?
Name We believe in the power of prayer. Drop this card in the offering or give to
Today’s Date
an usher and we will join with you in prayer.
Address Today’s Date
Name

City, State, Zip

Address Name

Phone Birthday
City, State, Zip Email

Email
Phone Birthday Print your prayer request(s) here:

First time guest Returning guest I’m from out of town Email
I’m looking for a church home Address change
Area(s) of Interest:
How did you hear about New Life Apostolic Church? Guest Services
Greeter Usher First-Time Guests
Parking Security Facilities/Decor
Creative Arts
I would like more info about:
Worship Team Audio/Media Photo/Video/Design
Life Groups Bible Study Baptism Community Connections
Children’s Ministry New Guest Care Evangelism Team Community Service
Youth Ministry Volunteering
Student Ministries
Other
Nursery/Toddlers Elementary Youth/Young Adults
Do not be anxious about anything, but in everything by prayer and
Adult Ministries
supplication with thanksgiving let your requests be made known to God.
Singles Ministry Women’s Ministry Men’s Ministry - Philippians 4:6

• CONNECTION, VOLUNTEER, AND PRAYER CARDS

 • VOLUNTEER LANYARDS

I N G
V
LO PLE HE
E O
P LIF E R E TO
TO S E RVE
how can I help?
EAMS
INSIDE T
KLIST POST-SE
CHEC • Are the
RVICE
Voluntee
rs presen
to intera t at each
sh c t w it h and assis exit poin
R V IC E e e o f tr a t
PRE-SE
ts a n d h allways fr leave the
fa c ilit
t Guests
a s they
e n try p o in y?
• Are the • Are Volu
nteers re
d o b stru ctions? si g na g e Guests?
connecti
ng with fi
a n e ct io n al rst-time
v is ib le d ir
e re cle a r, • A
• Is th ? re Volun
lity teers at th
ut the faci trash? e Welcom
througho a nd free of assist Gu
e sts who e Center
a ry cl ea n m to
a n ct u erl y ? ay have q
• Is the S a ti n g n e at & o rd u p c o m in g e v e
u estions a
nts or ch bout
nctuary se stocked? • Have the U urch min
• Is the Sa n and fully shers sca istries?
m s cl e a rl y ? n
roo and orde items left ned the S
• Are bath r stocked behind a anctuary
e W e lc ome Cente ry ? n d turned th
for
• Is th e S a nct ua & Found
a em in to
te s in th r t th e W L ost
ring pla am L • eHaadvee all elcome C
• Are offe e t w ith their Te attendan enter?
lunteers m ce check
• Have Vo in specialConnection lists and
a ss ig n m ents, obta e r? Cards be
re ce iv e ra y to g e th
re tu en collec
to ted and
day and p rned to th
ns for the e office?
instructio • Have all
Voluntee
r lanyard
the Welc s been re
o m e C e nter? turned to
ERVING s)?
WHILE S n tifia b le (la n y a rd
nteers ide
• Are Volu entry poin
t?
G re e te rs at each s find sea
ts
• Are help Guest
ers av a ila b le to R EMEMBE
• Are Ush
ry ?
OO urup r uprp
u o
rp s
o e
s is
e istotomm
R
ctua akaeke aech
in the San p o s
rtou
s on
c it
a ie
cre
are
s to
d dfofo a chgugeusetsfe
eking op rd r u uri elel
t fe
• Are Volu
nteers se
nddedse rv
seir ee Guests?dri ngngthth eireirvis
v it
fo rm , a s ir etotore tu
re is itthth
atath
t e

• TEAM CHECKLISTS
lc o m e , in rn
tu rna g
aagin th yey
better we ainanadndagaain
ga .
in.
CONTENTS:
• Team Mission Statement
• Church Tenets
• Team Member Tenets
• Keys to Guest Interactions
• General Guidelines
- Responsibilities
- Scheduling
- Dress Code GUEST
• Weekly Schedule
• Team Structure
SERVICES
TEAM HANDBOOK
• Specific Team Policies
• Task Checklists
• Emergency Procedures