SESSION PLAN

Sector : TOURISM
Qualification Title : Housekeeping NCII
Unit of Competency : Provide valet/butler services
Module Title : Providing valet/butler services

Learning Outcomes
1. Identify valet services
2. Perform proper coordination to ensure optimum privacy, security and confidentiality of all guests.
3. Display professional valet standards
4. Ensure proper handling of guest’s property

A. INTRODUCTION
This module covers the basic knowledge, skills and attitude required for valet service providers in a commercial accommodation
establishment. Experienced staff members with sound organization and interpersonal skills generally undertake this role.

B. LEARNING ACTIVITIES
LO 1: IDENTIFY VALET SERVICES
Learning Content Methods Presentation Practice Feedback Resources Time
Basic roles of valet Lecture Read information Answer Self Compare CBLM
service within Modular (self paced) sheet 3.1-1 on Check 3.1-1 answers Housek
Philippine Basic roles of with eeping
hospitality valet/butler Answer Key
industry. services 3.1-1
Building guest Lecture Read information Answer self Compare CBLM
rapport through Modular(self paced) sheet 3.1-2 on check 3.1-2 answers
oral and written Building guest with
communication rapport Answer Key
Role playing Have trainees in Let the Housek
3.1-2
front play the role trainees pair eeping
of a valet and the themselves Manual
guest and act the
role
Procedures in Lecture Read information Answer self Compare CBLM
performing valet sheet 3.1-3 on check 3.1-3 answers
services: Procedures in with
a. Picking- up performing valet answer key Housek
laundry services 3.1-3 eeping
b. Checking Demonstration Demonstrate to the Let each Manual
laundry for trainee how the trainee
possible damages procedures were perform the
c. Sorting, done procedures
endorsing and
delivery of laundry
Procedures in Lecture Read information Answer self Compare CBLM
keeping laundry sheet 3.1-4 on check 3.1-4 answers
area clean in Procedures in with Housek
accordance with keeping laundry answer key eeping
establishment area clean 3.1-4 Manual
standards. Demonstration Perform task sheet
3.1-4 Procedure in
keeping laundry
area clean
LO 2: PERFORM PROPER COORDINATION TO ENSURE OPTIMUM PRIVACY, SECURITY AND CONFIDENTIALITY OF
ALL GUESTS
Organizational Lecture Read information Answer self Compare CBLM
chart of the sheet 3.2-1 on check 3.2-1 answers
housekeeping Organizational with Housek
department chart of the answer key eeping
Housekeeping 3.2-1 Manual
Department
Prepare reports Lecture Read information Answer self Compare CBLM
and endorsements sheet 3.2-2 on check 3.2-2 answers
of valet service Preparing reports with Housek
provider and endorsement answer key eeping
of valet provider 3.2-2 Manual
Procedure of Lecture Read information Answer self Compare CBLM
sorting and sheet 3.2-3 on check 3.2-3 answers
marking of laundry Procedure of with Housek
items. sorting and answer key eeping
marking of laundry 3.2-3 Manual
items
Demonstration Show to the
trainees how the Let each
procedureof sorting trainee
and marking of perform the
laundry items is procedure
done.
Checking laundry Lecture Read information Answer self Compare CBLM
condition sheet 3.2-4 on check 3.2-4 answers
Checking laundry with Housek
condition answer key eeping
Demonstration Perform infront the All the 3.2-4 Manual
checking of trainees will
 laundry condition perform the
checking of
laundry
condition
Delivery of laundry Lecture Read information Answer self Compare CBLM
and luggage to guest sheet 3.2-5 on check 3.2-5 answers
room. Delivery of laundry with Housek
and luggage to answer key eeping
guest room 3.2-5 Manual
Demonstration Show to the
trainees
LO 3: DISPLAY PROFESSIONAL VALET STANDARDS

Basic contact lists Lecture Read information Answer self Compare CBLM
and details, and sheet 3.3-1 on check 3.3-1 answers
basic customer Basic contact list with Housek
preference profiles. and details and answer key eeping
basic customer 3.3-1 Manual
preference profile

Communication Lecture Read information Answer self Compare CBLM

phrases of valet sheet 3.3-2 on check 3.3-2 answers
service provider Communication with Housek
with guest in phrases of valet answer key eeping
accordance with service provider 3.3-2 Manual
establishment with guest
standards
 Personality Lecture Read information Answer self Compare CBLM
development: sheet 3.3-3 on check 3.3-3 answers
Grooming and Personality with Housek
personal hygiene development answer key eeping
grooming and 3.3-3 Manual
personal hygiene
LO 4: CARE FOR GUEST PROPERTY
Procedure in Lecture Read information Answer self Compare CBLM
unpacking, storing sheet 3.4-1 on check 3.4-1 answers
and packing of Procedure in with Housek
guest luggage in unpacking of guest answer key eeping
accordance with luggage 3.4-1 Manual
guest instructions.
Procedure in Lecture Read information Answer self Compare CBLM
pressing and sheet 3.4-2 on check 3.4-2 answers
presenting guest’s Procedure in with Housek
clothes ready for pressing and answer key eeping
use. presenting guest’s 3.4-1 Manual
clothes ready for
use

Identify cleaning Lecture Read information Answer self Compare CBLM

materials and sheet 3.4-3 on check 3.4-3 answers
supplies Identifying cleaning with Housek
appropriate for materials and answer key eeping
shoes based on supplies 3.4-2 Manual
material of shoes. appropriate for
shoes based on
materials of shoes
Cleaning and Lecture Read information Answer self Compare CBLM
preparing guest’s sheet 3.4-4 on check 3.4-4 answers
shoes in Cleaning and with Housek
accordance with preparing guest’s answer key eeping
 establishment shoes 3.4-4 Manual
standards

Basic darning and Lecture Read information Answer self Compare CBLM
mending for sheet 3.4-5 on check 3.4-5 answers
clothing and linen Basic darning and with Housek
and repair of other mending for answer key eeping
accessories clothing and linen 3.4-5 Manual
and repair of other
accessories
Protocols for Lecture Read information Answer self Compare CBLM
ensuring optimum sheet 3.4-6 on check 3.4-6 answers
privacy and Protocols for with Housek
confidentiality for ensuring optimum answer key eeping
all guests. privacy and 3.4-6 Manual
confidentiality for
all guests
C. ASSESSMENT PLAN
 Written Test
 Practical demonstration/direct observation
 Third party report
 Oral questioning
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION

This unit deals with the skills and knowledge required to Provide valet services to guests in a range of settings
within the hotel and travel industries workplace context.