Beruflich Dokumente
Kultur Dokumente
gateway
GATEWAY
to
TO the
THE
digital
DIGITAL world
WORLD
47,299 106.6
19.8% 0.7%
DATA 41,339 LTE USER
DIGITAL
SERVICES
+16.4%
5,960
54.8
+51.2% 10.3%
Digital Business
Contribution
4 PT Telekomunikasi Selular
momentum
PAYLOAD (terabyte)
4,373,077
101.7%
Consumption/
Data User
+72.2%
3.4 gigabyte
2018
2017
189,081 138,771
TOTAL BTS 3G/4G BTS
01
20 Awards & Accolades
25 Iso Certification
company
02 28
Remarks from
the Management
Remarks from the President Commissioner
32 Remarks from the President Director
at a 38 Profile of the Board of Commissioners
50 Telkomsel in Brief
51 Share Ownership History
52 Organization Structure
53 Key Products & Services
04
54 Milestones 58 Vision and Mission
03
59 Corporate Strategy in Brief
60 Transformation Program
62 Marketing
72 Digital Services
86 Sales
100
104
Information Technology
Network
Business
108 Human Capital Management Review
110 Synergy
6 PT Telekomunikasi Selular
Good Corporate
Governance
114
114
115
115
Good Corporate Governance
Code of Conduct
General Meeting of Shareholders
Independence of Board of Commissioners and
Board of Directors
07
115 The Board of Commissioners
116 Committees under the Board of
Commissioners
Management
118 The Board of Directors
Discussion
119
119
Remuneration
External Audit & Analysis
120 Whistleblowing
152 Global and Indonesia
120 Corporate Secretary Macroeconomic Review
120 Investor Relations 152 Business Review and Industry
121 Internal Audit Outlook
05
126 Regulatory Management
129 Litigation Cases 154 Financial Results
06
132 Education 164 List of GraPARI
Corporate Social
Responsibility
in million in million
8 PT Telekomunikasi Selular
01
Highlights of
the Year
32.6%
FINANCIAL POSITION
Balance Sheet
Current Assets 16,834 21,098 28,818 25,660 20,465
Fixed Assets 56,899 56,074 54,259 54,112 55,021
Other Non - Current Assets 8,917 8,576 6,704 4,314 3,866
Total Assets 82,650 85,748 89,781 84,086 79,352
Current Liabilities 20,737 23,031 21,891 20,020 19,270
Non-Current Liabilities 10,767 8,587 8,520 12,565 8,604
Equity 51,147 54,130 59,370 51,502 51,477
Total Liabilities and Equity 82,650 85,748 89,781 84,086 79,352
Cash Flows
Cash Flows from Operating Activities 36,910 39,571 42,805 36,359 30,911
Cash Flows for Investing Activities (16,095) (13,984) (12,794) (12,951) (11,052)
Cash Flows from (for) Financing Activities 2,998 (710) (4,731) 2,077 (497)
Cash Dividend (27,865) (34,010) (19,401) (21,533) (15,066)
Cash and Cash Equivalents at End of Years 6,497 10,548 19,681 13,802 9,851
Financial Ratios
EBITDA Margin1 53% 57% 57% 56% 56%
Net Income Margin 2
29% 33% 33% 29% 29%
Return on Assets 3
30% 35% 32% 27% 26%
Return on Equity 4
49% 54% 51% 43% 39%
Notes:
10 PT Telekomunikasi Selular
01
Highlights of
the Year
Operational Highlights
Customers - in thousands
Postpaid 5,400 4,739 4,180 3,509 2,851
Prepaid 157,587 191,583 169,740 149,131 137,734
Total 162,988 196,322 173,920 152,641 140,586
Employee Data
Total Employees (excl. BOD) 5,535 5,461 5,191 4,902 4,880
Efficiency Ratio (subs/employee) 29,447 35,950 33,504 31,138 28,809
JANUARY MARCH
Telkomsel AnnounceD THE 10 Best
Indonesia NEXT Participants
Telkomsel announced the 10 best
IndonesianNEXT 2017 participants who were
selected after going through various selection
stages involving more than 11,000 participants
from all over Indonesia. The winners had
the opportunity to take a short course at a
university and several well-known technology
companies in San Francisco, United States.
TCASH Balance Can Now Nickelodeon and
This Telkomsel flagship CSR program aims to
Be Topped Up Through BRI Telkomsel Launched
improve capability and expertise of participating
TCASH initiated a commercial "Nickelodeon Play"
students. Participants who passed the
partnership with BRI to give Application in Indonesia
IndonesiaNEXT certification exam received a
benefits for BRI Customers Telkomsel customers can now
certificate of expertise that can be used as a
in using TCASH. Through enjoy a variety of exclusive
diploma companion certificate (Surat Keterangan
synergy in BRI Link Program, Nickelodeon shows by
Pendamping Ijazah). In the final stage of the
TCASH and BRI agents are activating the "VideoMAX
program, the best participants at the national
able to serve customers in NICKELODEON PLAY" package.
level were chosen to gain knowledge about the
remote areas. This is made possible through
working world by visiting several well-known
collaboration between
technology companies at the international level.
Nickelodeon Asia Viacom
International Media Networks
and Telkomsel so that
Telkomsel customers can enjoy
Nickelodeon Play content on
their mobile phones.
FEBRUARY
Timeless Innovation at Telkomsel Inno[X]tion
The Telkomsel Inno[X]tion program (read: Telkomsel Inno Action) was launched
in order to accommodate employees’ ideas as part of supporting a culture of
innovation in order to adjust to changes in the industry. Telkomsel Inno[X]tion is
expected to help employees get used to be more courageously in experimenting
when presenting products and services. The program consist of: Forming Internal
Expertise, Creating a Creation Hub: Lentera and HappyWork, Agile & Innovated
Working and Inno[X]tion Awards platforms.
12 PT Telekomunikasi Selular
01
Highlights of
the Year
Telkomsel and Universitas Telkomsel and Tribe Broadcasted Bintaro Modern Market Now
Indonesia Implemented NB-IoT Original Exclusive Content Accepts TCASH
Bike Sharing Innovations Telkomsel partnered with Tribe, Customers at Pasar Modern Bintaro,
Telkomsel and the University of Indonesia a streaming TV and first-run film South Tangerang can now use TCASH
held a pilot trial of a bike sharing solution application, as part of its strong to buy daily necessities ranging from
based on Narrowband Internet of Things commitment to provide the best digital vegetables, fruit, spices and meat to
(NB-IoT) technology at the University entertainment experience through TV snacks. TCASH sees wet market as an
of Indonesia, Depok in March 2018. and film streaming services to customers. ideal ecosystem due to high volume
Telkomsel was the first to commercialize Telkomsel customers can directly of cash transactions. The initiative
NB-IoT technology in Indonesia, in an enjoy a serial drama action created in is aligned to government’s effort in
effort to accelerate the development of collaboration between 3 countries titled accelerating financial inclusion to 75%
the IoT ecosystem in Indonesia. "DO(S)A" that was newly launched by by the end of 2019.
Tribe, by simply downloading the Tribe
application and activating the monthly
data package through the *363 # access
menu or the MyTelkomsel application on
their smartphone.
APRIL
Telkomsel Announced the 2018 Indonesia Games Championship Champion
Telkomsel announced the winner of each game category at the 2018 Indonesia Games Championship
(IGC), the largest online games tournament (eSports) in Indonesia with a grand finale that took place
on April 20-22 2018 at Kartika Expo Balai Kartini, Jakarta. The final round was attended by more than
9,000 participants from overseas and its live streaming on YouTube attracted more than three million
views. It is hoped that this event can become a useful forum for the games developer community,
publishers, and gamers to collaborated and advocate for the development of new digital ecosystems
in the games industry.
For Ramadan and Eid al-Fitr, Telkomsel Once Again Held Smart Bin Solution
Telkomsel Built 12,000 Multi- INDONESIANEXT Supported by the Ministry of
band LTE BTS Telkomsel once again held one of Environment and Forestry (KLHK),
To welcome Ramadan and Eid al-Fitr its CSR programs, IndonesiaNEXT Telkomsel, Danone-AQUA, Alfamart
(RAFI) Telkomsel demonstrated the 2018, this time on a larger scale at 21 and Smash launched the Smart Drop
readiness of its services and networks by universities in Indonesia, with the aim Box (SDB). The SDB is a smart garbage
supporting convenient communication to provide training and improve the bin equipped with a plastic bottle
for customers during the RAFI period professional skills of more than 12,000 barcode scanner system and connected
this year, through the construction of registrants. to mySmash, an application that
12,000 LTE multi-band BTS at strategic records bottle waste collected, and
points along homecoming routes and The IndonesiaNEXT program is a form gives reward points which can be used
public centers throughout Indonesia. of Telkomsel's social responsibility for online payment. SDB users have
Telkomsel strives to deliver quality which advances Indonesia's young to download the application on their
services with adequate capacity so that generation by improving students' smartphone then scan the barcode on
customers can enjoy the experience of capabilities and knowledge in order to plastic bottles that will be discarded.
using Data services in an optimal and increase their competitiveness at the After the plastic bottle is inserted into
prime manner. international level. the SDB, the user will receive TCASH
points as a reward. Throughout 2018,
a total of 80 SDBs were placed in
Alfamart outlets in the Jakarta and
Tangerang regions.
JUNE
Customers Enjoyed the 2018 World Cup over Mobile Phones Through the
MAXstream Application
In order to welcome the high enthusiasm of the public to welcome the 2018 World Cup, Telkomsel
presented the biggest football party show in the world through a special World Cup channel in
the MAXstream application starting from June 2018. Telkomsel collaborated with PT Football
Momentum Asia to launch the 2018 World Cup channel in MAXstream digital application. As the
"Licensed Mobile Broadcaster World Cup 2018", Telkomsel made it easy for customers to watch all
World Cup 2018 matches through live streaming video via the MAXstream Telkomsel application
service, wherever and whenever using their mobile devices.
14 PT Telekomunikasi Selular
01
Highlights of
the Year
JULY
Telkomsel Launched the First The Telkomsel PETANI Program The MAXStream One Stop Video
5G Technology Experience Harvested Potatoes in Garut Portal Telkomsel Application
through the 'Telkomsel 5G Telkomsel’s PETANI (Concern for Presented the 2018 Asian Games and
Experience Center’ Indonesian Farmers') program World Football League
Telkomsel presented the very first 5G successfully harvested potatoes in Telkomsel strengthened MAXstream's
experience in Indonesia through the Garut, West Java. PETANI is a CSR digital video application content in
'Telkomsel 5G Experience Center', which program in the field of e-agriculture collaboration with beIN SPORTS and
was open to the public during the Asian that aims to nurture farming EMTEK Group. The beIN SPORTS channel
Games 2018. Visitors could directly communities in Indonesia by utilizing at MAXstream will present live broadcasts
experience various applications such cellular technology and the Internet of of world soccer leagues such as La Liga
as Live Streaming, Cycling Everywhere, Things (IoT). In this program Telkomsel (Spain), Premier Leagues (England), France
Football 2022, Beat the Robot, Future collaborated with two of The NextDev's Ligue 1 (France), Major League Soccer
Driving and Autonomous Electric Vehicle. top-up startups, namely Habibi (United States), and other live broadcasts
The 5G experience is expected to give Garden and Eragano, to monitor plant such as the World Rally Championship, the
insights to visitors about the benefits conditions in real-time using IoT and World Golf Championship, Davis Cup and
and advantages of 5G technology, i.e. develop solutions from upstream to many others. Meanwhile, in collaboration
high-speed data rate, lower latency, downstream for household farmers with one of the subsidiaries of EMTEK
geo-tagging, and autonomous driving. using digital platforms. Group, Vidio, MAXstream also broadcasted
The implementation of 5G technology various live broadcasts of the 2018 Asian
would support Government’s roadmap in Games. EMTEK Group is the exclusive
Making Indonesia 4.0. broadcast partner for the 2018 Asian Games.
16 PT Telekomunikasi Selular
01
Highlights of
the Year
SEPTEMBER
HOOQ and MAXstream Jointly Presented the Epic Crime Drama BRATA – The First Original Indonesian
Original Series
Telkomsel launched its first Indonesian original series, Brata, which can be watched on the HOOQ and MAXstream
application services from Telkomsel. Through this film, Telkomsel seeks to empower the Indonesian people to continue to
hone their creative talents and providing a platform to showcase their work to a wider public, including filmmaking.
NOVEMBER
Telkomsel Business Digitization Solutions
Telkomsel presented Digital solutions to companies such as G4S Indonesia which
has entrusted Telkomsel myBusiness services and Telkomsel IoT solutions with
digitizing the business processes in the company. These solutions included an IoT
(internet of things) Control Center, FleetSight and Compack Enterprise.
Telkomsel also cooperated with PERURI Corporation, Bulog Corporation and
Indogrosir to present a variety of digital solutions including Telkomsel FleetSight,
TCASH and LBA (location-based advertising) digital transactions, IoT solutions
(internet of things) and many other digital solutions. As an operator committed to
digitizing Indonesia through the application of technology, Telkomsel has prepared
future technology-based business services and solutions that can support the
realization of the readiness of businessmen in Indonesia.
18 PT Telekomunikasi Selular
01
Highlights of
the Year
DECEMBER
20 PT Telekomunikasi Selular
01
Highlights of
the Year
BUSINESS EXCELLENCE
Digital Touchpoint Customer Engagement Award 2018 Inhouse Magazine Award 2018
15 Telkomsel - “Good” service performance in 24 Telkomsel Popcorn – “Silver Winner” The Best
telecommunication category E-Magazine Private Company Inhouse Magazine
(InMA) 2018
22 PT Telekomunikasi Selular
01
Highlights of
the Year
Top IT & Telco Award 2018 Corporate Social Initiatives Award 2018
56 Telkomsel - Top Data Package 2018 64 InternetBAIK – The Best Cause Promotion
57 Telkomsel – Top Wireless Internet Provider 2018
24 PT Telekomunikasi Selular
01
Highlights of
the Year
ISO Certification
We are committed to providing the highest customer satisfaction in accordance
with the International ISO 9001:2008 standard. This is the international
standard for quality management, indicating that we have achieved consistency
in delivering high quality services and guaranteed customer satisfaction. Call Center
We achieved the Certification Audit in 2011, Surveillance Audit 1 in 2012 and 4 (four) Call Centers were awarded ISO
Surveillance Audit 2 in 2013. 9001:2008 Surveillance certification with
zero major findings:
In 2018, we maintained the areas that are recognized by ISO certification • Call Center Medan
reflecting our quality maintenance. • Call Center Bandung
• Call Center Surabaya
• Call Center Makassar
• Belitung • Madiun
Customer Service • Bengkulu • Malang Network and IT
83
• Jambi • Probolinggo Telkomsel received ISO/IEC 27001:2013
• Lampung • Surabaya Bukit certification from BSI for the management
• Lubuk Linggau Darmo of information security in provision of
• Muara Bungo • Surabaya Pemuda Billing, Rating and Charging, Mobile
• Palembang • TTC HR Muhammad Financial Management (E-Wallet),
• Pangkal Pinang • WTC service management, Order & Fulfilment
of Telkomsel’s GraPARI • BSD • Denpasar Management, Customer Management
were awarded ISO • Cilegon • Kupang (Prepaid, Postpaid, Customer Data Support),
9001:2008 certification • Central Park • Kuta Supply Chain & Resource Management,
• Serang • Mataram Sales & Channel Management, Business
Telkomsel’s GraPARI : • Jakarta Pusat • Renon Intelligence Management, Financial
• Banda Aceh (Wisma Alia) • Sudirman Management, Messaging and Notification
• Binjai • Gandaria City Balikpapan Management, Telco Network Infrastructure
• Graha Merah Putih • Cibubur • Banjarmasin and Surrounding Billing Environments. This
• Kisaran • Karawang • Bontang in accordance with ISMS/M01 Statement of
• Kualanamu • Sukabumi • Palangkaraya Applicability Version 9.0 dated January 2018
• Lhokseumawe • Banda • Pontianak and is valid through September 22, 2019.
• Medan Lippo Plaza • Dago • Samarinda
• Medan Sun Plasa • Cianjur • Tarakan In addition, Telkomsel also obtained ISO/IEC
• Meulaboh • Tasikmalaya • Gorontalo 20000-1:2011 certification, which covers the
• Padang Sidempuan • Kudus • Kendari IT Directorate Service Management System
• Pematang Siantar • Purwokerto • Makassar consisting of Billing, Rating and Charging
• Sibolga • Semarang Mall • Manado Service; Mobile Financial Management
• Batam Center Ciputra • Palu Service; and Service Management Service
• Batam Penuin • Semarang • Pare-Pare from the IT Directorate office and data
• Dumai Pahlawan • Ambon center in Jakarta.
• Mall SKA • Solo • Jayapura
• Padang • Tegal • Manokwari To maintain service quality and increase
• Pekanbaru • Yogyakarta • Sorong customer satisfaction, this year Telkomsel
• Tanjung Balai Karimun • Banyuwangi • Timika extended and expanded ISO 9001:2015 for
• Tanjung Pinang • Gresik “Warehousing Management” from five to
• Tembilahan • Jember ten warehouses across Indonesia which
• Kediri acquired on 17 December 2018.
02
chapter
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THE MANAGEMENT
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26 PT Telekomunikasi Selular 1 0
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ANNUAL REPORT 2018 27
Dear Shareholders, In addition, the prepaid SIM card
registration exercise that was carried
The global economic recovery which out in compliance with government
began in 2017 strengthened in 2018, as regulation impacted subscriber numbers
the global economy expanded steadily for all telecommunications providers.
but increasingly unevenly between Indonesia fared
countries and regions. Growth was driven At the same time, we are confident that
by emerging markets, which proved fairly these dynamics will result in a healthier
relatively well with
resilient despite various pressures. industry over the long term. Moreover, stable economic
the enormous demand for Data Services
Indonesia fared relatively well with also opens up many opportunities, which
growth of 5.17%,
stable economic growth of 5.17%, Telkomsel is gearing up to embrace a marginal
still better compared to 5.07% in as it transforms into a leading digital
improvement YoY
the previous year and well above the telecommunications provider and the
global average of about 3.0%. GDP digital gateway for Indonesia. and well above the
growth in Indonesia was supported
global average of
by government spending especially in Supervision and Assessment
infrastructure, solid domestic demand, of the Board of Directors' about 3.0%.
and sound macro-economic policies that Performance Monitoring and
successfully maintained overall stability. Evaluation Throughout 2018
Throughout 2018, the Board of
Conversely, it was an extremely Commissioners supervised the
dynamic year for the Indonesian management of the Company in
telecommunications industry as the accordance with its duties and
transition from Legacy to Data Services responsibilities, and with reference
accelerated, reshaping the competitive to the long-term business strategy
landscape. Meanwhile, revenue from established by Telkomsel.
Data Services is rising but has not yet Alex J. Sinaga
offset the erosion in Legacy margins.
REMARKS FROM
THE PRESIDENT
commi
28 PT Telekomunikasi Selular
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ANNUAL REPORT 2018 29
Based on the results that the Telkomsel’s digital ecosystem and Telkomsel
Company has achieved in a challenging deliver a high quality digital experience
environment, it is the assessment of the for customers. continued to
Board of Commissioners that the Board expand its network
of Directors has effectively managed All of these achievements were
the transition of the Legacy business to supported by human resources to support its
Digital, while maintaining Telkomsel’s development and good corporate transformation into
market leadership and continuing the governance implementation, resulting in
transformation of the Company. balanced and sustainable growth for all
the Gateway to the
shareholders and stakeholders. Digital World and
Specifically, after an initial dip in
performance at the beginning of the Opinion on Business Prospects
commitment to
year, Telkomsel was able to recover - Your Gateway to the Digital serve the nation
to deliver positive growth in Revenue, World
and bridge
EBITDA and Net Income starting in In order to transform into a leading
Q3 2018. As a result, Telkomsel was able digital telco company, since 2012 the digital divide.
to deliver solid financial performance for Telkomsel has been on a journey of
2018 with Revenue amounting to Rp. continuous transformation that touches
Board of Commissioners agrees that
89.2 trillion, EBITDA of Rp. 47.4 trillion on all aspects of its business including
the B2B and government sector has
and Net Income of Rp. 25.5 trillion. its ecosystem, organization, people and
potentially high demand for technology
culture. In the opinion of the Board of
applications and Telkomsel stands ready
At the same time, the Board of Directors Commissioners, this transformation
to answer these needs with cutting
also remained focused on strengthening has effectively positioned Telkomsel for
edge solutions.
and expanding Telkomsel’s network. growth, with good business prospects.
Total on-air BTS increased by 17.7%
The external transformation was
to 189,081 BTS, of which the majority In 2018, this transformation was
paralleled by internal transformation.
at around 73% were 3G/4G BTS. The advanced through both external and
Human resource development and
development of the network was carried internal programs. Externally, a wide
leadership programs were carried out
out with the aim of delivering best variety of Digital investments and key
that aimed to develop change agents
digital experience to customers, as a key initiatives were established during the
and leaders equipped with digital
factor in helping Telkomsel to win the year in the areas of Digital Lifestyle,
knowledge and capabilities as the engine
competition going forward. Digital Advertising, Mobile Banking,
of growth going forward. This was done
IoT, Mobile Financial Service, Big Data
through various programs that focused
The management also continued to drive and API business. These developments
on enhancing internal capabilities and
the development of digital products and elicited good response from customers,
processes through digital technology,
services, with a number of exciting new partners and users, and helped drive
and building up a digital culture with
innovations that will serve to strengthen Digital Business revenue growth,
new ways of working through. As part
including in the B2B sector, which the
Company has started to focus on. The
30 PT Telekomunikasi Selular
02
Remarks from
the Management
of this initiative, employees were connectivity. As such, Telkomsel is now honorably discharged from the Board
plunged into real-life agile projects in better positioned to realize potential of Commissioners, and Mohamad Irfan
the Company where they participated business opportunities to create value was appointed to succeed him. The
in digital projects to sharpen their skills and shape the landscape. Board of Commissioners expresses its
and gain digital experience. appreciation to Diaz FM Hendropriyono
Corporate Governance for his contributions, and warmly
The Board of Commissioners was also Telkomsel constantly strives to enhance welcomes Mohamad Irfan as a member.
pleased to see that the management its quality of good corporate governance.
continued to aggressively strengthen As such, the Board of Commissioners Acknowledgement
and expand Telkomsel’s infrastructure actively supervised the implementation On behalf of the Board of
through the addition of BTS in high of corporate governance in 2018, Commissioners, I would like to express
traffic areas, which is crucial to including monitoring and advising the our thanks and appreciation to the
supporting its transformation and future Board of Directors through a variety Board of Directors and all Telkomsel
business prospects. of channels. employees. We recognize that it
has been a challenging year and we
In addition, Telkomsel faithfully The Board of Commissioners commend them on their efforts, which
executed its assigned tasks from performed its tasks with the support successfully achieved performance
the government to deploy BTS USO of its supporting organs, namely the above the industry average and
Blankspot services with the objective Audit Committee, the Remuneration maintained market dominance. We also
of enabling coverage in areas with Committee, and the Capital Expenditure, recognize that this achievement would
no connection. Telkomsel moreover Financing and Management Process not have been possible without the
continued to provide BTS Merah Putih (CFMP) Committee. These committees support of Telkom Group and Singtel as
services, which is an initiative to provide gave valuable input and assistance the parent companies.
telecommunication services in remote during the year, ensuring that
areas through effective technology Telkomsel’s financial reporting received Last but not least, we sincerely
solutions. Both of these services an unqualified audit opinion in 2018, in thank our valued customers and
are provided in accordance with the a reflection of Telkomsel’s strong good all stakeholders, who have made
Company’s commitment to bridge the governance systems. Telkomsel’s success possible by giving
digital divide and support digital access us the opportunity to serve you. We will
for all Indonesians, towards becoming Overall, we are satisfied that the strive to fulfill that trust as we move to
the Gateway to the Digital World. corporate governance mechanisms build a Digital Indonesia.
at Telkomsel have been adequately
Through this comprehensive approach, implemented in 2018. Sincerely yours,
Telkomsel was able to defend its legacy
business while building up the digital Changes to the Board of
business in preparation to capture Commissioners
opportunities and revenue growth, During 2018, there was one change
supported by expanded broadband to the composition of the Board of Alex J. Sinaga
Commissioners at Telkomsel. In July President Commissioner
2018, Diaz FM Hendropriyono was
THE PRESIDENT
DIRECT
32 PT Telekomunikasi Selular
02
Remarks from
the Management
OR
also worth noting that as the Legacy subscribers as well as more efficient
revenue base becomes smaller, Digital SIM card production costs. Therefore,
Business has experienced healthy, steady Telkomsel fully complied with and
growth supported by strong Data traffic supported the government SIM card
growth and rising data average revenue registration program during 2018, in line
per user (ARPU). with our obligations and belief that the
prepaid SIM card registration will have
34 PT Telekomunikasi Selular
02
Remarks from
the Management
league. We also launched our Enterprise In doing so, we made sure that we generation, and increase productivity and
Mobility Solutions for fleet connectivity, continued to develop our digital economic growth in Eastern Indonesia.
developed our data management platform ecosystem, which is based on devices/ Some interesting startups have already
and activated our M-banking program with equipment, networks and application emerged from The NextDev on The Mission
selected bank partners. These solutions (DNA), in a productive and constructive in 2018, and we hope that this trend will
provide concrete, immediate benefits for manner. Specifically, we expanded accelerate in the years ahead as part
the enterprise and retail segments that our digital ecosystem to include video of ensuring equitable access to digital
they target, and thus directly helped to and e-sports through, respectively, our opportunities across the archipelago.
boost revenue generation. new MAXstream video streaming app In addition, we carried out many other CSR
and our new Shellfire e-sport game. In programs such as giving scholarships, the
Under the second goal, ‘To Build the addition, we agreed to work together with #internetbaik campaign for responsible
Foundation in 2018’, internally we focused various partners including major banks in internet usage, digital applications to
on enhancing internal digital capabilities Indonesia for mobile financial services, help farmers, local disaster response and
and developing a digital culture, while bringing many more users into the assistance for victims, and digital education
externally we focused on enhancing Telkomsel ecosystem. including the launch of a digital library
and transforming customer channel application called T-Perpus, to encourage
experiences via improvement of Digital More generally, we helped grow the Indonesians everywhere to read.
Touch Points and implementation of Indonesian digital ecosystem through
digital Smart Care Capabilities. These digitally-minded CSR programs in four (4) Acknowledgement
advances are important to strengthen pillar categories, namely Education, Digital In closing, I would like to express our
Telkomsel’s human resources capabilities Citizenship, Community Empowerment appreciation to our valued customers
and improve customer satisfaction, as the & Wellbeing, and Philanthropy, with the and subscribers. We would also like to
foundation for future growth. objective of maximizing its positive impact acknowledge the many contributions and
for society and strengthening its position. dedication of the Board of Commissioners,
Under the third goal, ‘Defend Legacy For the fourth year in a row, the NextDev employees, partners and shareholders.
and Expand Broadband Connectivity’, digital competition was held to find Their efforts were essential in helping
we established five programs, namely: promising local startups, which Telkomsel Telkomsel meet the challenges of 2018
personalization to grow and protect HVC; then helps to support and scale to deliver and successfully advance Telkomsel on
establish fixed mobile convergence and positive impact for society. Since its its transformation journey to become a
greater value-of-service convergence; establishment, the NextDev has received leading digital company, towards becoming
improve 4G service through spectrum nearly 5,000 startup applications, showing Indonesia’s Gateway to the Digital World.
optimization; dominate the Indonesian that it is a valuable platform for digital
mobile data market (including maximizing development in Indonesia.
the new 2300MHz spectrum); and sales Sincerely yours,
channel transformation and increase Seeing that only a very small percentage
Point of Sales productivity. All of these of applications came from East Indonesia,
initiatives were carried out during the year Telkomsel created a program called
with concrete results. the The NextDev on the Mission 2018 Ririek Adriansyah
to realize and strengthen the digital President Director
ecosystem, encourage the development
and independence of the younger
36 PT Telekomunikasi Selular
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Remarks from
the Management
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Paul Dominic O’Sullivan. Commissioner 0 0 0 0
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0 0 0 0
0 0 0 0 Alex J. Sinaga
0 1 1 1 President Commissioner
0 1 1 1
1 1 1 0
1 0 0 0 Mr. Alex J. Sinaga has been President Commissioner
of Telkomsel since January 2015. He is currently
1 0 0 0 also the President Director of PT Telkom Indonesia
0 0 0 0 (Persero) Tbk.
0 1 1 1
Prior to this, he held various strategic positions
0 1 1 0 within Telkom Group, including as the President
0 0 0 Director of Telkomsel, President Director of
TelkomMetra (a subsidiary of Telkom as a
1 0 0 0 strategic investment company focusing on
0 0 1 0 information, Media, Edutainment and Services),
President Commissioner of PT Sigma CiptaCaraka
0 0 1 1 (Telkomsigma) and Executive General Manager of
0 1 1 various divisions in Telkom Indonesia.
0 0 1
Aside from Telkom Group, Alex J. Sinaga has also
1 0 held several prestigious positions, including as
1 0 the Chairman of Indonesian Telecommunication
Association (ATSI) from 2012 to 2014 and Chairman
1 0 of Board of Trustees of ATSI from 2014 to 2015.
0
He holds a degree in Electrical Engineering from
0 the Bandung Institute of Technology (ITB) and a
0 Master’s degree in Telematics from the University
of Surrey, Guildford, United Kingdom.
38 PT Telekomunikasi Selular
0 0 0 0
0 1 1 1
0 1 1 1 02
1 1 1 0
Remarks from
1 0 0 0 the Management
1 0 0 0
0 0 0 0
0 1 1 1
0 1 1 0
0 0 0
1 0 0 0
0 0 1 0
0 0 1 1
Harry M. Zen 0 1 1
Commissioner 0 0 1
1 0 Kuan
Yuen
1 0
1 Moon
0
Mr. Harry M. Zen has been a member of the Board
0 Commissioner
of Commissioner of Telkomsel since August 2016.
He has also served as the Chief Financial Officer of
0
PT Telkom Indonesia (Persero) Tbk since April 2016. 0
He concurrently serves as President Commissioner
Mr. Yuen Kuan Moon has been on the Board
of PT Graha Sarana Duta.
of Commissioners since September 2009. He
is currently Singtel’s Chief Executive Officer,
Prior to this, he held various strategic positions
Consumer Singapore, appointed since June 2012. He
including as President Director of PT Credit Suisse
is responsible for leading the Singapore consumer
Securities Indonesia (2008-2015), Director of
business to deliver a complete and integrated suite
Barclays Capital (2007-2008), Co-Head Investment
of services, including mobile, broadband, TV and
Banking of PT Bahana Securities (2001-2007)
fixed line solutions to consumers. In August 2018,
and Assistant Vice President of Citibank -
Mr Yuen was also appointed as Singtel’s Group
Corporate Banking.
Chief Digital Officer responsible for driving the
Group's overall digitalisation strategy.
He holds a Bachelor degree in Metallurgical
Engineering from the University of Indonesia and
Mr. Yuen Kuan Moon also took a long-term
a Master of Business Administration in Corporate
assignment at Telkomsel from 2003 to 2007, which
Finance and Financial Institutions & Market from
included a term as Commerce Director from 2005
the State University of New York at Buffalo, USA.
to 2007. He has established a strong track record in
the telecommunications industry since starting his
career at Singtel in 1993.
0 1 1 0
1 0 0 1 Paul Dominic O’Sullivan
0 0 0 0 Commissioner
0 0 0 0
0 1 1 1
0 1 1 1 Mr. Paul O’Sullivan has been a Commissioner of
Telkomsel since January 2010. He has also served
1 1 1 0 as Chairman of Optus since October 2014. He is
1 0 0 0 currently a Board Director of the following; HOOQ
1 0 0 0 Pte Ltd, a JV between Singtel, Warner Bros and
Sony Pictures Entertainment; NDIA, the National
0 0 0 0 Disability Insurance Agency, providing support for
0 1 1 1 Australians with disability, their families and carers;
Healthscope, a leading private healthcare operation
0 1 1 0 in Australia; and Coca-Cola Amatil Limited, one of
0 0 0 the largest bottlers of non-alcoholic ready-to-drink
beverages in the Asia-Pacific Region.
1 0 0 0
0 0 1 0 He is chairman of the Western Sydney Airport
40 PT Telekomunikasi Selular
0 0 0 0
0 1 1 1
0 1 1 1 02
1 1 1 0
Remarks from
1 0 0 0 the Management
1 0 0 0
0 0 0 0
0 1 1 1
0 1 1 0
0 0 0
1 0 0 0
0 0 1 0
Yose Rizal 0 0 1 1
0 1 1
Commissioner
0
Mohamad
0 1
1 Irfan
0
1 0
Commissioner
Mr. Yose Rizal has served as a Commissioner of 1 0
Telkomsel since May 2017. He is currently the CEO of 0
MediaWave Interactive, a digital agency company,
0
the CEO of MediaWave Analytics, a social media Mr. Mohamad Irfan has served as a Commissioner
measurement company, the Founder PoliticaWave.
0
of Telkomsel since July 2018. An executive with
com, a political social media monitoring and more than 14 years of profit-driven marketing
analytics, and an extraordinary lecturer and business and sales experience in various sectors including
mentor for the Master of Business Administration telecommunications, he is experienced in strategy
at the School of Business and Management - the analysis as well as sales and profit development.
Bandung Institute of Technology (SBM ITB). He has
also been the Head of Research and Measurement, He is presently also a Commissioner at PT Mandala
Indonesia Digital Association since 2014. Putera Prima, PT Nurbaitullah Tour & Travel,
PT Indonesia Comnets Plus (ICON+), PT Mirga
Previously, he was the Business Director of Snoop Metracon and PT Faidhi Systema Solusindo
Mobile Media (2008-2010), a Director of Azka Megah (Fasyndo), where he was actively involved in
Dirgantara (2003-2008), and Director of Bandung creating, developing and penetrating new market
Information Technology (2000-2004). He was also segments, including winning major tenders.
Chairman of Business Data Department at the West
Java Trade Chamber (2009-2013), the Chairman of Over the course of his career he also held positions
Creative Industry Compartment at BPP Himpunan at PT Mediavision Innovative Technology as the
Pengusaha Muda Indonesia (2009-2010) and the Sales Director and at PT Philips Indonesia as
General Secretary of BPC HIPMI Bandung (2006 -2009). Key Account Manager - Government Segment,
Project Coordinator - Government Segment for
He earned a degree in Urban & Regional Planning East Java, Bali, NTB & NTT. At GE Consumer &
from the Bandung Institute of Technology in 2003. Industrial - PT GE Lighting Indonesia, he was a
He is often asked to act as a speaker at public Sales Engineer for DKI Jakarta and Sales Engineer
forums, lead forums and national seminar. for South Sulawesi. Previous to that he was a
Business Development Officer at PT Phoenix
International Indonesia.
YOUR 0
0
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1
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gateway
0 0 1 0
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to the 1
1
0
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digital
0
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42 PT Telekomunikasi Selular
02
Remarks from
the Management
0 1 1 0
1 0 0 1
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world
0 1 1 1
0 1 1 1
1 1 1 0
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Irfan Tachrir, Director of Human Capital Management 1 0 0 0
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0 1 1
0 0 1
1 0
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1 1 1
1 1 0
0 0 0 Mr. Heri Supriadi has served as Director of Finance
44 PT Telekomunikasi Selular
0 0 0 0
0 1 1 1
0 1 1 1
1 1 1 0
1 0 0 0
1 0 0 0
0 0 0 0
0 1 1 1
0 1 1 0
0 0 0
Montgomery
1 0 0 0
0 0 Hong
1 0
0 0 Director
1 1 IT
of
0 1 1
Edward Ying Siew Heng 0 0 Hong1has over 32 years of experience in the telecommunications
Mr.
Director of Planning and 1 industry.0He has deep expertise in the Communications industry
Transformation
1 0 in large-scale Business, Digital, and IT Transformation
specializing
1 programs0for many world-class companies across North America,
Mr. Edward Ying Siew Heng has served as Director of 0 Europe, and Asia Pacific. Mr. Hong has Telco Operator experience
and an extensive consulting background. Mr. Hong has held P/L
Planning and Transformation since May 2012. He is now 0
responsibilities in his Consulting and Telco Operator roles.
responsible for leading the Digital Services as well as 0
developing Corporate Strategy and Transformation.
As Telkomsel CIO, Mr. Hong is responsible for defining Telkomsel’s
overall IT strategy and leading the implementation of this
Prior to this, he has served as Director of Commerce of the
strategy which has a significant focus on digital transformation
Company since November 2011. He has vast leadership
and innovation. He is responsible for aligning the IT strategy and
experience in the telecommunication industry, particularly
implementation of capabilities to Telkomsel’s overall business
in the telephony, entertainment and content business, in
strategy and initiatives. Mr. Hong has accelerated IT’s transformation
many countries. From 2008 to 2011 he was Chief, Multimedia
to a digital core micro-services, container based architecture enabling
Group at Singtel, where he successfully led the company
greater agility, reduced time to market, and improved reliability of
to become a leader in local content, the media landscape
capabilities required by the Business. Mr. Hong is responsible for all
and Pay TV businesses. He also served as COO of Maxis
aspects of IT Strategy, Planning, Design, Implementation, Testing,
Communications, Malaysia’s largest mobile operator
Infrastructure, Service Deployment, Service Assurance/Management,
(2003-2008), with primary responsibility for developing
Security Governance and Operations, and Vendor Management across
the multimedia content business, marketing, channel
150+ applications.
management, customer service and network operations.
He was Chief Operating Advisor and a member of the Board
Prior to joining Telkomsel, Mr. Hong served as Singtel International
of Globe Telecom in the Philippines from 1996 to 2003.
Group’s Regional CIO where he was responsible for leading the
He also served as Chairman of Metraplasa, a joint venture
development of a Regional IT Roadmap and Vision, defining key IT
company between PT Telekomunikasi Indonesia and eBay
capabilities required for the evolution to a Digital Service Provider, and
(2013-2015). From 1995 to 1996, he served as Managing
working closing with the Singtel Group Associates to align and adopt
Director at Cambridge Cable Group Pay TV Business in the
best practices and leverage synergies across the Group.
United Kingdom.
46 PT Telekomunikasi Selular
0 0 0 0
0 1 1 1
0 1 1 1 02
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Remarks from
1 0 0 0 the Management
1 0 0 0
0 0 0 0
0 1 1 Bob 1 Apriawan
0 1 1 Director
0 of Network
0 0 0
1 0 0 0
0 0 1 0
Mr. Bob Apriawan has served as Director of Network
0 0 1 1
since his appointment in May 2017. He is responsible
0 1 for the
1 overall management and control of network
Alistair 0 0 infrastructure.
1
1 0
Johnston 1 0 Telkomsel in 2002 and has 26 years of
He joined
Director of Marketing 1 0 experience including 11 years at Telkom, the
telecom
0 largest telecommunications services company in
0 Indonesia. Prior to his appointment to the Board of
Telkomsel, he served in a number of senior positions
0
including Senior Vice President Procurement (2013-
Mr. Alistair D. Johnston has served as Director of Marketing
2017), Vice President Asset Management (2012-
since August 2012. He has a wide portfolio of responsibilities
2013), Vice President Organization and Workforce
including core and digital lifestyle product management and
Management (2012), Vice President HR System (2010-
pricing, advertising and customer campaigns, brand portfolio
2012), Vice President Radio Access Engineering Outside
management, interconnection and international roaming,
Java-Bali at Telkomsel (2008-2010). He also served as
customer analytics, digital sales and service channels and
a Board of Commissioner at Telkom infra (2017), and
customer loyalty.
actively as President Commissioner at Mitratel (2018-
now).
He has extensive experience in the telecommunications
industry in multiple countries. He joined Singtel in June 2012
He holds a Bachelor Degree in Electrical Engineering
as a Director at Singtel International. Prior to this he served as
from Diponegoro University, and Master of Science in
Group Chief Marketing Officer at Augere, Dubai (2010–2012),
Operational Telecommunication from the Coventry
where he oversaw commercial activities in India, Pakistan,
University, UK. He also attended a Strategic Business
Bangladesh and Uganda for this start-up business offering
Leadership program from The University of Chicago
Internet connectivity to under-served emerging markets.
Booth School of Business, USA.
From 1998 to 2010 he successfully held important roles in the
He was a recipient of Government Special Award, Satya
UK telecommunications industry. This included Telefonica
Lancana Pembangunan from the President of the
O2 UK (2007–2010) where he served as Head of Prepay, Head
Republic Indonesia in 2018 for successfully deploying
of Online and Marketing Director and helped to build the O2
BTS infrastructure all over Indonesia including remote
business into a strong market leader; Orange UK (2004–2007),
and border area, as Telkomsel’s commitment to
where he served as Head of Prepay Acquisition and Retention,
provide best mobile telephony and broadband service
and British Sky Broadcasting UK (2003–2004). From 1998
across nation.
to 2003 he worked for Sir Richard Branson’s Virgin Group of
companies in a variety of business development roles in the
UK, Australia and Singapore, and was a founder of the Virgin
Mobile businesses in the UK and Australia.
03
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company
at a glance
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48 PT Telekomunikasi Selular
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ANNUAL REPORT 2018 49
TELKOMSEL IN BRIEF
+189,000
+163
BTS operating in
11 regions across
customers
million Indonesia
+5,500
employees
Our go-to-market brand for postpaid operator to commercially market 4G LTE business, strengthening customer
customers is kartuHalo, while for prepaid technology in Indonesia and as the end of satisfaction and increase internal
customers, who account for almost 97% 2018, we had 54.8 million LTE users with efficiency, all of which are key elements
of our base, we have three distinctive around 56,600 4G BTS. of long term growth.
brands targeted at different customer
segments: simPATI, Kartu As and LOOP. The telecommunications industry in In parallel, we continued our internal
Indonesia were impacted by accelerated organizational transformation to
Telkomsel is a subsidiary of PT transition of Legacy to Data combined cultivate a digital culture and grow its
Telekomunikasi Indonesia Tbk (65%) and with inconsistent price hikes, which was capabilities so as to be better prepared
Singapore Telecom Mobile Pte Ltd (35%). aggravated by SIM registration process to face challenges in a digital age. We
We have the country’s widest network lead to continuous pressure in terms of also complied with and supported
coverage, with estimated 2G population pricing & margin. the government SIM card registration
coverage of almost 100%, 3G population program in 2018. This program will have
coverage of 85% and 4G population After a sharp slowdown between 2017 to positive long term impact, supporting the
coverage of 91%. In 2018, we deployed 1H18, in 2H18 telkomsel’s revenue showed emergence of healthier competition in
around 28,000 new Base Transceiver a recovery as data usage continued to the industry.
Stations (BTSs), with all of BTS were grow and prices stabilized.
4G-based. Telkomsel was the first We are committed to making this
This results were supported by Telkomsel transformation into a Digital Telco
initiatives which successfully delivered Company a success, in order to better
performance well above industry average, connect our customers and to add
while continuing its transformation to value to our customers’ lives. The key
become a leading digital telco company
and build a Digital Indonesia. These
initiatives focused on growing the digital
50 PT Telekomunikasi Selular
03
company
at a glance
Share
Ownership
HISTORY
65%
PT Telekomunikasi
Indonesia Tbk 1995
Telkomsel was established by
PT Telekomunikasi
Indonesia Tbk (Telkom) and
35%
PT Indosat Tbk (Indosat).
Singapore Telecom
Mobile Pte Ltd 1996
KPN Netherlands (KPN) and PT
Setdco Megacell Asia (Setdco)
Board of
Commissioners
President Director
52 PT Telekomunikasi Selular
03
company
at a glance
Positioned as the postpaid brand of choice for Positioned as the prepaid brand for the savvy
professionals and corporate customers, kartuHalo middle class segment, simPATI is Telkomsel’s
provides an unparalleled suite of full award winning lifestyle prepaid brand. simPATI
mobile services and exclusive privileges. We continued to offer an exciting range of innovative
expanded our kartuHalo brand to embrace the packages and campaigns to drive demand for
young professionals, positioned kartuHalo as the mobile data.
coolest and best value postpaid card for middle
and upper segments.
Positioned as an ‘Affordable, Value Prepaid Brand’, Positioned as the prepaid brand which targeting
Kartu As is Telkomsel’s most popular prepaid the youth segment. With the tagline “Ini KITA”
brand offering the best value to customers. (This Is Us), LOOP has a youthful image supported
by its brand proposition of “being better together”
and a focus on offering attractive Data and
Digital Services.
• Telkom and PT • Kicked off • The introduction of • The first • Became the Pioneer
Indosat established mobile Data a secure mobile-to- commercial in renewable
Telkomsel. services,including mobile prepaid top launch of 3G energy powered
• Launched WAP over GPRS up system. network services in BTS in Asia.
kartuHalo postpaid (General Packet • Joined regional Indonesia. • The launch of
service. Radio Services), mobile alliance Indonesia’s first
MMS (Multimedia (Bridge Alliance) for mobile Voice and
Messaging enhanced customer Data services for
Services), and benefits. PELNI ships on the
content services. • Launched Kartu As open ocean.
prepaid service.
1995 1997 2002 2003 2004 2005 2006 2007 2008 2009
• Offered mobile • The first • Our Call Center • Introduced push • The launch of
telecommunication commercial launch acquired email services. HSUPA (High Speed
services to all 27 of international ISO9001:2000 • Rolled out of Uplink Packet
provinces. roaming services to certification. HSDPA (High Access) broadband
• Launched simPATI Indonesian prepaid • The launch of Speed Downlink network based
Nusantara as the customers. Mobile Banking Packet Access) and services.
first prepaid service ATM services. Telkomsel Flash • Kicked off Desa
in Asia. service. Dering Program
• Launched TCASH to provide
to facilitate telecommunications
mobile financial access for over
transactions. 25,000 villages.
54 PT Telekomunikasi Selular
03
company
at a glance
• Expanded positioning on
Video ecosystem by launched
MAXstream, a one stop video
portal which aggregating OTT
video apps, linear channel and
VOD content.
• Launched the first 5G technology
experience through the
“Telkomsel 5G Experience Center”
• The first to trial the • The introduction • Telkomsel launched • Executed 3 which was open to the public
implementation of the first Masterpiece Masterpiece during the Asian Games 2018.
of Long Term Seamless Mobile programs: CRM, programs: Big • Extended TCASH services
Evolution (LTE) Wi-Fi to Indonesian M2M and Winning Data, Lead 4G, and to customers of any
network broadband customers for The Youth. Customer Experience. telecommunication providers and
technology in transferring • Telkomsel & • Expanded LTE able to utilize by everyone as well
Indonesia. automatically from Telkom reached coverage to more as used for diverse types of digital
• The introduction a 2G/3G network agreement on than 80 Broadband transactions easily, anytime and
of Indonesia’s first connection to a a Conditional Cities across the anywhere.
Mobile Newspaper Wi-Fi network to Business Transfer country. • Launched first Indonesian
services. access highspeed Agreement (CBTA) • Achieved five original series, Brata, which can
data. to utilize Flexi’s consecutive years of be watched on the HOOQ and
spectrum. Triple Double Digit MAXstream
• Telkomsel growth in Revenue • Published first game, Shellfire, an
became the first (+14.0% YoY), EBITDA e-sport game to target the existing
to commercially (+16.9% YoY) and Net gamer communities
launch 4G LTE Income (+26.1% YoY).
in Indonesia.
BUSINESS REVIEW
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56 PT Telekomunikasi Selular
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ANNUAL REPORT 2018 57
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VISION 0
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Be a world-class, trusted
provider of mobile
digital lifestyle services
and solutions
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Deliver mobile digital services
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and solutions that exceed
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58 PT Telekomunikasi Selular
04
BUSINESS
REVIEW
ability to market shrinking by 7.4% YoY overall. The current market dynamic has
confirmed Telkomsel’s belief in Data
successfully As the largest mobile player in Indonesia, and Digital Service as the future of telco
Telkomsel performed well above the industry. Going forward, Telkomsel will
increase Data industry average and successfully continue to capitalize on growth in Data
and Digital Service to realize its future
manage its YoY decline by 4.3%. The
ARPU levels. main contributors to Telkomsel’s as a Digital Telco Company. Telkomsel
growth were its Data and Digital Service is committed to deliver the best data
business. Telkomsel Data Service grew connectivity by ensuring the availability
by 16.4% YoY, driven by healthy growth of 4G service throughout Indonesia. In
of data users and Telkomsel’s ability to addition, Telkomsel is also committed to
successfully increase data ARPU levels. develop Indonesia’s Digital Ecosystem,
During 2018, Telkomsel’s data revenue not only by developing its own Digital
share improved to reach 60% among Services but also by becoming a
the BIG-3, while TSEL Digital Service Digital Service enabler by leveraging
achieved its highest growth yet, growing Telkomsel’s many relevant telco assets.
by 51.2% YoY over the same period.
60 PT Telekomunikasi Selular
1 0 0 1
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0 0 0 0
0 1 1 1 BUSINESS
0 1 1 1 REVIEW
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To Build the Foundation in 2018 transformation and increase Point of
0 1 1
The fourth program was ‘Dominate
In the second transformation category, Sales productivity. Indonesia 0 0 market
Mobile Data 1 (including
which aimed to build the foundation of maximizing 0 was carried
1 2300MHz)’. This
the Company in 2018, the first program Under the ‘Personalizaton to Grow and out through 0
1 aggressive acquisition of
focused on enhancing internal digital Protect HVC’ program, Telkomsel held a 1 and direct as
new data users 0 well as
capabilities and processes through corporate campaign program supported indirect selling
0 and branding, including
action. New ways of working through by a Loyalty POIN program. We also bundling and
0 sales events.
real projects were implemented, and an carried out HVC profiling and sent them
0
interim HR policy was established to customized offerings via MyTelkomsel. Finally, the ‘Sales Channel
formalize Telkomsel’s Agile pilot project. HVC enjoyed attractive offerings in Transformation & Increase Point of
A culture program was also developed the form of handset privileges, and we Sales Productivity’ was carried out by
for Enterprise clients in the form of an also pushed corporate activation with using new channels including digital,
Entropy Index Survey. kartuHalo acquisition and prepaid to e-commerce and fleet transportations,
postpaid conversion via the Telkom and optimizing DigiPos for outlet.
Under the second program in this Synergy program. Synergies were also strengthened
category, namely transformation of between Digipos, TCASH and MKIOS.
customer channel experiences via Next, under the ‘Establish Fixed
digital, Telkomsel’s Digital GraPARI Mobile Convergence: Greater Value At the end of 2018 Telkomsel launched
were enhanced by digital Smart of Service Convergence’ program, we a transformation plan to drive
Care capabilities. Integrated Virtual focused on delivering the best home improvements with focus on three
Assistants were implemented on all solution services for customers through growth drivers (B2C – enabling the data
digital channels, and prepaid registrationcollaboration and partnership. This growth, B2B – connectivity & solutions,
was offered through new channels. resulted in the Indihome Fixed Mobile Digital – compelling services) and
Convergence Bundling Product for both three critical enablers (new operating
Defend Legacy and Expand postpaid and prepaid. We rolled out models to support growth priorities,
Broadband Connectivity pilot LTE commercial home trials in cost transformation and digitalization
The third transformation category, which Pekanbaru, Cikarang and Tangerang for sustained profitability and digital
aimed to defend legacy and expand during the year. culture) towards realizing Telkomsel’s
broadband connectivity, consisted of strategic priorities to profitably grow
five programs as follows: personalization The third program in this category, data, new segments and digital service
to grow and protect HVC; establish fixed ‘Improve 4G service through spectrum while driving efficiency.
mobile convergence and greater value- optimization’, was executed through
of-service convergence; improve 4G LTE 2300 MHz Deployment, as well
service through spectrum optimization; as transport modernization and
dominate the Indonesian mobile data optimization.
market (including maximizing the new
2300MHz spectrum); and sales channel
62 PT Telekomunikasi Selular
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BUSINESS
REVIEW
Through this collaboration, Telkomsel Package offering unlimited calls for Above The Line (ATL) Program
delivers additional value and benefits Telkomsel users, and the #obralobrol i. simPATI Asian Games
to enhance customers’ lifestyle such program which gives surprise voice Telkomsel launched a simPATI
as data quota, cashback, premium package deals on selected days which Asian Games limited starter pack to
merchant rewards, e-commerce are available for 24 hours. Customers support Asian Games 2018 events
vouchers and points. get up to 300 hours of voice calls held in Jakarta and Palembang.
at Rp40,000. Telkomsel provided 20,000 starter
• kartuHalo Devices Bundling packs for volunteers and 21,000 for
kartuHalo formed strategic In addition, Telkomsel held the Modal athletes, officials, and journalists.
partnerships with device Jempol recharge program, a prepaid This starter pack’s special feature
manufacturers, device distributors registration program to get customers is that its minutes and SMS quota
and banks to offer kartuHalo device to register their numbers, and the Ajak can be used for communication to all
bundling packages with high data Keluarga member-get-member program participating countries.
quota and attractive bundled prices. that targets existing Telkomsel users
The packages include pre-order to invite family members who share the
programs for Samsung Galaxy Note 9, same family identification documents to
Samsung Galaxy A7, Samsung Galaxy use Telkomsel as their main provider.
A9, and Huawei P20 Pro. Telkomsel
teamed up with device brand
principles and device retail partners
such as Erafone, Telesindo, and TRIO
on sales and channel collaboration in
promoting kartuHalo.
ii. simPATI Tourist Wonderful Indonesia
B. Prepaid
In 2018, Telkomsel rolled out many
Data campaigns in order to encourage
customers to use more Data. These
offerings were available for all prepaid
customers and valid for certain period
of times such as the #WeekendDeal
program, which gave special offerings 1. simPATI
only on Saturday and Sunday. Telkomsel Our simPATI brand is designed to serve
also offered a voice package called the middle market segment. To date, it Telkomsel launched its simPATI
Nelpon Vaganza, available at outlets, remains our most popular brand, with Wonderful Indonesia Tourist starter
which gave a bigger quota with more total subscribers reaching more than pack in 11 exclusive designs based on
minutes for calls to all operators 24/7. 80 million as of December 2018. The the Ministry of Tourism’s 11 promoted
Telkomsel also launched the Sahur Voice following were the key campaigns and tourist destinations as a form of
activities for simPATI in 2018. collaboration with the Ministry. This
starter pack, costing Rp100,000 with
3. LOOP
LOOP is positioned as a prepaid brand
for the youth segment, aiming the
Telkomsel launched this new
growth of Telkomsel’s youth/millennials
simPATI starter pack in order to boost
market share and revenue share. LOOP
Data and Digital Service adoption.
has already attracted more than 20
Customer can get this starter pack for
million subscribers.
Rp10,000 with an Rp5,000 balance,
300 MB Data quota valid for 30 days,
Activities
and various digital features product
During 2018 LOOP held several key
value such as 2GB of MAXstream
programs such as LOOPxGramedia
quota and access to HOOQ, free NSP,
SBMPTN, which focused on supporting
premium access to LangitMusik, and
youth in growing their passions and
gift vouchers for special items in the
addressed their major concerns in life
Shellfire and Free Fire applications.
such as a SBMPTN (national entrance
university examination) simulation
Activities
held in 22 cities to help young students
Telkomsel collaborated with selected
2. Kartu AS prepare for their SBMPTN exams.
partners in order to strengthen customer
Kartu As is designed for the mid-
loyalty and engagement through
low segment and had a subscriber
Creativepreneur corner, simPATI forever
base of more than 55 million as of
Young 80’s 90’s Fest, simPATI ICE,
December 2018.
Kickfest and the Synchronize Fest
events which were held in several
Activities
big cities in Indonesia. Telkomsel
In 2018, Telkomsel held several Kartu As
also supported national movies by
programs in order to attract customers.
The main Kartu As event, called
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Eid al Fitr, seasonal Data packages At the end of 2018, Telkomsel Enterprise Secure Messaging is a
were launched in the form of the Sahur myBusiness had won the trust of messaging application designed for
Package and Special THR packages, more than three million corporate business and professional organizations
and price adjustments also took place. customers from 55 thousand companies that supports highly secure and practical
Whereas Telkomsel’s stimulation throughout Indonesia from various communication and data sharing among
programs took the form of attractive industries. To answer the unique needs employees with instant messaging,
Surprise deal packages. Both the of each business, hundreds of Telkomsel voice, and video communications. By
seasonal programs and stimulation Account Managers spread throughout using this channel, the IT team has full
program successfully uplifted the ARPU Indonesia serve as personal business control over the corporate data and the
of Telkomsel customers. consultants who stand ready to help risk of data theft is eliminated through
companies with our services. the use of advanced encryption for end-
D. Enterprise Mobility Solution to-end data protection.
Through Telkomsel myBusiness Customers enjoy fast and convenient
Enterprise solutions, Telkomsel experience when using Telkomsel BlackBerry Suites (Mobile Security) is
strives to provide one-stop solutions myBusiness-Enterprise solutions, a solution that provides a holistic and
that are customizable according to backed by Telkomsel’s best quality user-centric approach to managing all
the needs of each business, so that network comprising more than 189,000 endpoints by combining traditional
customers can successfully improve base transceiver stations (BTS) client management of desktop and
their business performance and throughout Indonesia, 73% of which are PC systems with a modern enterprise
become more successful through digital 3G/4G BTS. mobility management (EMM) framework
transformation. to manage all endpoints, from desktop
Enterprise Products and Solutions in and mobile to IoT.
Telkomsel myBusiness offers a wide 2018
range of enterprise solutions for the Several new Enterprise products and Field Force Management is a cloud-
Corporate, Government, Large Enterprise solutions were launched in 2018 for both based mobile application that aims
and Small Medium Enterprise Segments. the Corporate, Government, and Large to empower staff/employees in the
Our solutions help to enhance employee Enterprise segment as well as the Small field and reduce administration cost
mobility and customer satisfaction Medium Enterprise segment. for companies. It eliminates manual
by making information more easily paper processes, helps to assign
accessible, improving business process Corporate, Government and Large and manage tasks, track employees
efficiency, increasing employee Enterprise segment and facilitate real-time reporting for
productivity, reducing operating Telkomsel has launched various faster decision making. In short, this
costs, improving customer experience, solutions for the Corporate, Government Field Force Management tool helps to
and more. and Large enterprise including Enterprise remotely track and control field staff
Secure Messaging, BlackBerry Suites, without the employer having to be
Field Force Management, Emergency physically present.
Mass Notification Services, Touch to
Talk and Digital Smart City.
Telkomsel myBusiness Exhibition for Corporate, Telkomsel myBusiness Store Media Update Joint Go To Market with Microsoft on Education Forum
Government, Large Enterprise customers in 4 big cities
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Apart from attractive new products, we also gamified our user experience and
launched various features to maximize MyTelkomsel App users’ digital experience.
We introduced Daily Login Reward whereby customers received Telkomsel POIN
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G. Loyalty Program smartphones, vouchers and merchandise. via SIMBOX fraud. Another important
The Telkomsel Poin Loyalty Program Through the POIN Jajan TCASH program, initiative to grow new revenue streams is
enhances customer experience, customers could redeem their Telkomsel the international A2P SMS feature, which
engagement and loyalty by providing POIN into TCASH to enjoy benefits from involves securing leakage on routes and
exclusive rewards based on lifestyle partner merchants. effective managing both domestic and
preference in 13 categories such as Digital, international channels.
Entertainment, Shop, E-commerce,
Travel, Dine, Health and Beauty, Telco I. International Roaming
and many more. In the international roaming business,
Telkomsel has successfully increased
Leveraging Telkomel’s intimate international roaming package sales
knowledge of customers’ interests and revenue to compensate for the decline in
preferences, Telkomsel Poin Loyalty roaming PAYU revenue. A new roaming
program aims to offer more relevant package consisting of promo coverage for
benefits to the customer by collaborating Europe and the USA was introduced in
with major merchants and partners to April 2018 with the objective to increase
increase the attractiveness of the loyalty roaming revenue for Europe and USA
offerings. At the end of 2018, Telkomsel held a travel destination, given that IPX traffic
year end celebration featuring a Loyalty has increased in line with the trend in
In 2018, Telkomsel held many programs Special Draw program where customers roaming of moving to data roaming.
aimed at increasing customer loyalty could win more than 6,500 attractive As a result, besides enhancing its 3in1
such as a Loyalty Special Draw on prizes including BMW, SUV cars, package to include local Voice MT/MO in
Telkomsel’s anniversary and Ramadhan motorcycles and smartphones. addition to MO home, Telkomsel has also
where customers could win more than expanded its roaming package coverage
4,800 attractive prizes including a BMW,H. Interconnection to include 4G connection in most of its 94
SUV cars, motorcycles and smartphones. This year, interconnection continued roaming countries. Channels for roaming
Telkomsel also offered special to face disruption from OTT (Over the package sales were moreover expanded
flash deals on Kartini Day including Top) providers in both domestic and to include My Telkomsel apps, third party
smartphones, e-commerce vouchers international voice service. However, channels and MKios in addition to the
and redemption of Telkomsel POIN for while domestic incoming traffic declined, existing UMB channel.
telecommunication packages. domestic outgoing traffic still increased
compared to the previous year due to
On September 2018, Telkomsel celebrated aggressive voice package promotion in
Customer’s Day by making more than order to maintain customer usage of
20,000 rewards available for Telkomsel Telkomel’s legacy voice service. In the
POIN redemption by customers, including international voice business, Telkomsel
focused on securing its network to
prevent traffic leakage by routing it
Digital Services Description Our Mobile Banking business also Monitoring System, InTank, already has
Digital Services has become a critical continued to grow in a solid double digit. customers waiting in line ahead of its
driver in Telkomsel’s transformation to a Through our Mobile Banking, we enable launch next year.
Digital Telco company. Investments and financial institutions to provide mobile
key initiatives have been established banking services via SMS, USSD, IVR TCASH, our flagship product in Mobile
to accelerate the traction of Digital and the recently launched Mobile App. Financial Services, made strides in a
Services, aligned to our mission in Through our Mobile Banking services, we highly competitive market towards
building Digital Indonesia. Our Digital provide Indonesian citizens with broader fulfilling its vision to realize financial
Services portfolio consists of Digital access to financial transactions through inclusion and to create a cashless society
Advertising, Mobile Banking, Internet of their mobile phones. in Indonesia. In 2018, TCASH tripled both
Things (IoT), TCASH, Big Data & API, and its GMV and revenue. We expanded our
Digital Lifestyle. We extended our footprint in Internet reach by going agnostic to serve beyond
of Things business to go beyond Telkomsel subscribers throughout
Through our Digital Advertising connectivity to capture a substantial 87,000 merchant outlets, 225,000 cash-
business, we aim to become a dominant share of IoT business opportunities. in points, 150,000 Bang TCASH outlets,
media owner in Indonesia’s Digital We doubled our IoT business in 2018 and partnerships with major players in
Advertising industry. Enhanced by our through our IoT services which consist transportation and financial use cases.
Big Data Analytics engine, our Digital of Smart Connectivity, Fleet Sight and
Advertising provides a more accurate InTank. Telkomsel is the only operator In Big Data & API business, we put an
customer targeting to 163 million in Indonesia to roll out Narrow-Band IOT immense focus to accelerate its growth
Telkomsel subscribers, resulting in (NB-IoT) technology, which currently which resulted in tripled revenue in
a higher ROI while simultaneously covers Greater Jakarta region and 2018. We served more than 20 clients
delivering better advertising value and enhanced with IoT Lab and Telkomsel of financial institutions, e-commerce
relevancy to advertisers. We offer an Incubation (TINC) to explore both unicorns, system integrators, logistic
extensive range of Digital Advertising business and technology opportunities providers, and governments through
services including conventional text for massive NB-IoT implementation in both bespoke projects (MSIGHT) and API
messaging, timely advertising for Indonesia. Our new service Remote Tank products (DigiHub). Our Credit Scoring
mobile coupons, and display advertising
in mobile applications. In 2018, we
continue the double-digit growth of the
advertising business.
Going forward, we will continue
to scale-up our digital services
business more rapidly through
innovations and partnerships
along with developing the digital
ecosystem.
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API assisted in more than Rp250 billion Through TCASH, Telkomsel supports In extending CICO Points, TCASH piloted
personal loan disbursements from 11 government’s aim in broadening 15 TCASH Kiosk machine deployment
financial institutions through 1.4 million financial inclusion and achieving to enable self-service transactions
hits. Meanwhile, our Telco API has cashless society. including top-up and cash out. The
served more than 400 connected apps Kiosk machines can identify customer
with 6 million monthly hits. TCASH users comprise of two main not only by Phone number but also
segments; the Lifestyle and Micro via QR Code and NFC for a better
Going forward, we will continue to segments. The Lifestyle segment refers customer experience.
scale-up our digital services business to bankable individuals who mostly
more rapidly through innovations and live in tier-1 and tier-2 cities, while the TCASH added several new use-cases,
partnerships along with developing the Micro segment refers to the unbanked/ namely App payment for Blue Bird
digital ecosystem – a key foundation to under-banked segment who generally Taxi, game vouchers purchase, petrol
become a Digital Telco company and to live in tier-3 and tier-4 cities as well as purchase at Pertamina gas stations,
build a Digital Indonesia. rural areas. eCommerce, entertainments, donations,
financial services, and bill payments.
TCASH – Indonesia’s Leading By the end of 2018, TCASH has acquired At midyear, TCASH obtained Bank
Mobile Money Provider more than 23 million registered users in Indonesia’s license to go agnostic and
34 provinces in Indonesia. To cover the extend its reach beyond Telkomsel
nationwide presence, TCASH leverages customers, so that any telco operator
telco outlets to establish 150,000 Bang customers can enjoy TCASH services.
TCASH outlets across Indonesia to In building Digital Indonesia, TCASH
whom users can go to top-up, withdraw, supports government initiatives in
activate their TCASH accounts, and broadening financial inclusions through
transact. TCASH is accepted in 87,000 Ultra Micro Loan and traditional market
TCASH aims to be the largest mobile
merchant outlets in both local and digitalization. Extending our reach
money provider in Indonesia with holistic
national merchants with 225,000 Cash- beyond Indonesia, we are currently
use-cases, ubiquitous CICO network,
in Cash-out (CICO) Points. piloting Cross Border Online Payment to
and nationwide presence by delivering
make TCASH available in the South East
a good quality, fast, and easy-to-use
Asia region.
product that is secure and reliable.
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northern beach route of Java. In 2018, During Ramadhan, we collaborated with in the country. We participated on the
we are available at 230 Pertamina Gas Rumah Zakat in “#JadiBaik di Bulan Ultra-Micro Credit disbursement trial
Stations throughout Indonesia, as well Baik” campaign to invite our customers period, collaborating with the Ministry
as at Total Gas Stations. to donate with TCASH QR Code. Through of Finance and BAKTI-the Ministry of
this campaign, we supported Rumah Communication and Informatics. TCASH
Zakat’s programs, such as Berbagi remained as the only electronic-money
Buka Puasa, Kado Lebaran Yatim, and providers who own the USSD Code
Bingkisan Lebaran Keluarga. Customers feature to better serve the unbanked
could find TCASH’s QR code in our segment who still heavily rely on their
social media, billboards, and over 100 feature phone. Our focus area in this trial
“kencleng digital” at mosques in Jakarta period is in East Lombok, particularly the
and Bandung. The campaign received members of a local Cooperation whose
an award at Mix Magazine’s Indonesia’s members still receive their loans in cash.
PR Program of The Year, under the This service is in-line with TCASH’s
category of “The Best Marketing aspiration to empower the unbanked
Communication Program”. segments by providing a better access
to financial services. Telkomsel is fully
6. The initial introduction of TCASH’s committed in this electronic money
5. TCASH Digital Donation with QR Code
Ultra Micro Credit Service (December sector and would further expand its
(May 2018)
2018) service and user base in 2018, in line
In introducing our Snap QR Code
TCASH continued to collaborate with with Indonesian government objective of
payment, we introduced our digital
the Indonesia’s Government to support driving financial inclusion and less-cash
donation service in collaboration with
the acceleration of financial inclusion society in Indonesia.
Rumah Zakat, Yayasan Cinta Anak
Bangsa (YCAB), Baznas, Dompet Dhuafa,
Gerakan Indonesia Mengajar, and
Awards
many more.
1. Indonesia Netizen Brand Choice
Award (February 2018)
2. Infobank: 7th Digital Brand
Awards (April 2018)
1 4
3. SWA network: Indonesia’s
Most Creative Companies (May
2018)
4. Superbrands Award 2018:
Electronic Money Services (July
TCASH launched #JadiBaik di Bulan Baik Ramadan 2018)
campaign and digital donation with Rumah Zakat 5. Mix Magazine: Indonesia’s PR 2 5
Of the Year 2018 (November
2018)
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1a 1b 2
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Telkomsel mBanking Apps business by leveraging the latest IoT PLN DISJAYA – the first NB-IoT smart
Technology through our reliable, secure, metering in south east asia.
and advanced platform.
In line with Making Indonesia 4.0
In 2018, we aimed to go beyond aspiration that the economic growth
connectivity to capture a substantial will be stimulated by more innovations,
share of the potential IoT market share. Telkomsel initiated TINC (Telkomsel
Enhanced with powerful automation Innovation Center) to encourage
and additional tracking feature (LOCI, Indonesia’s IoT ecosystem in developing
Location Info) for better asset visibility business solutions by involving related
Telkomsel mBanking App is a mobile
and safety, Telkomsel’s IoT core solution stakeholders. TINC is facilitated by
application that provides an easy and
has grown to over 600k connected proper development funding, technical
convenience way for customers to
devices with extensive customer & business mentorships and NB-IoT Lab
access multiple bank accounts from
portfolio of more than 200+ Enterprise in Jakarta and Bandung as a platform
a single app. To use mBanking App,
customers. We continue to keep up with for IoT startups to connect with related
users need to make sure that their
the latest technology to gain advantage technology providers, government
Telkomsel number has been registered
and holistic view of Internet of Things and enterprise to inspire and create
to SMS Banking service in bank
ecosystem. To name a few, we adopted vertical solutions. TINC’s 2018 portfolio
partners. Users can access multiple
Narrowband-IoT (NB-IoT) and Low Power consists the first NB-IoT 4+ gen Bike
banks and do transactions anytime
Wide Area Network (LPWAN) technology Sharing in collaboration with Banopolis
and anywhere.
to enable extensive IoT solution and Universitas Indonesia, Smart Bin
enhancement and development. In – Waste Management systems with
Internet of Things – beyond
October 2018, we have enabled sub- Smash & Danone and NB-IoT Automatic
connectivity
station smart metering using NB-IoT for Fish Feeder with eFishery and JAPFA.
Service is our
corporate Fleetsight is our end-to-end Fleet
Management solution that provides
connectivity IoT Control center is a cloud-based
solution that enables enterprise to
insight and professional services to help
enterprise in improving productivity,
service with automate the management of their safety & efficiencies. Our focus is in
connected devices. In addition to vehicle telematics by utilizing sensor
Service Level connectivity management, control devices embedded in the vehicle & fleet
center powerful automation and
Guarantee of tracking features (LOCI, Location
management platform. Fleetsight aims
to minimize the risk associated with
multi cellular,
and VSAT. IoT Managed Service is our corporate
connectivity service with Service Level
Guarantee of 99.5% uptime through
various channels including leased line,
multi cellular, and VSAT. IoT Managed
Service decreases the likelihood of
downtime and ensures your business to
stay connected 24/7.
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0 1 1 0
1 0 0 1
0 0 0 0
0 0 0 0
0 1 1 1
0 1 1 1
1 1 1 0
1 0 0 0
New Products end-to-end IoT Intelligent solution
1 0 0 0
Telkomsel Order Management System with the capability to monitor
(TOMS) and maintain liquid inventories,
0 0 0 0
particularly oil, chemical, and even 0 1 1 1
water. Armed with robust and 0 1 1 0
efficient technology and sensors, 0 0 0
InTank aims to bring visibility and 1 0 0 0
enhance operational efficiency in 0 0 1 0
liquid inventories with 50% energy 0 0 1 1
Telkomsel Order Management System cost reduction. With international
(TOMS) is an adjacent solution in
0 1 1
certification for devices and sensors,
order management for enterprise InTank has done pilots with multiple
0 0 1
fleet. With TOMS, enterprises can now enterprises for InTank Solution. 1 0
track and manage operational fleet to 1 0
increase fleet efficiency and lower fleet 1 0
downtime. TOMS can be implemented
Awards
0
both as a standalone system and 0
1. Asia Communication Award
combined with our FleetSight solution.
Nominee on Most Innovative IOT 0
Solution on IOT Control Center
Intelligent Tank Monitoring System
Geo Location Services (June 2018)
(InTank)
2. Selular Award: Most Innovative
IOT Solution (July 2018)
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also grab the deliver good performance in 2018. Besides working with music labels to promote
specific artist, RBT in 2018 also focused on working with 65 radios to promote RBT
opportunity service via differentiate UMB. In product side, several innovations has been made
including provide bundling with prepaid and postpaid package and integration with
from other Langit Musik to enable RBT activation from the application.
music OTT apps By end of 2018 RBT has 8 million user, the highest achievement since launched
more than 10 years ago.
by working
with music
OTT partners
including
Spotify, Joox,
and Smule for
direct carrier
billing start
from July 2018. MOBILE VAS NEW SERVICE
In February 2018 Telkomsel has launched Paket Darurat, a Mobile VAS that offers
loan to whitelisted prepaid users to allow them to make a call, send SMS, and
access the internet. The whitelisted users are also able to request loan through UMB
call. There is no extra fee to activate and repay Paket Darurat which makes it a great
option for user in need. There are more than 3 million loan taker monthly with good
repayment and low bad debt level. In next phase, Paket Darurat will be expanded
with various kind of loan and able to be accessed from many channels.
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d. Untapped Market youth, ensured effective sales and 3. Winning Enterprise Business
To reach untapped markets, distribution to certain outlets to a. Winning Enterprise Business
we explored potential revenue acquire competitors; youth customers, The enterprise segment still
streams by effective clustering for empower youth sales channels/ agent represents big opportunities. We
network deployment, offering a programs at youth POI, and engaged made efforts to capture market share
new product called VOLTE to access millennials through social media. by enhancing our product portfolio
untapped markets. with regard to customer-centric
2. Digital Touch Point Experience solutions, and expanding our business
e. Sales Channel Transformation and a. Enhance Digital Customer Experience partnership with the Corporate,
Increased POS Productivity We built Digital Touch Points Government, and Enterprise
Digital channel empowerment to enhance customers’ digital segments. We also scaled up
and channel business model experiences through various initiatives advertising, big data, and our payment
transformation were carried out with the aim of increasing Customer solution services.
through various initiatives to increase Satisfaction (Customer Engagement
competitiveness. These initiatives Score, CSI, Net Promotor Score). b. Leading in the SME Segment
included Standardized Territory and We also invested in First Contact The SME market has big potential
Retail Management, Racing TDC for Resolution, deployed Omni Channel revenue. To lead in this segment, we
Certification, an Outlet Incentive experience (shifting from traditional enhanced our portfolio product of
Program for accelerating Sales to digital experience) and increased customer-centric connectivity and
Data Packages, increasing dealer the effectiveness of Customer Touch solutions for SMEs. We increased
capability in order to manage more Points through service segmentation. our penetration in the SME market
sophisticated products e.g. solutions, through a pull and push sales
and Optimizing Digital Channel. b. Enhance End-to-End Digital Sales approach, and collaborated with third
Platform party partner channels to reinforce our
f. Win Youth We also enhanced our end-to-end B2B2C ecosystem.
The tech savvy youth segment, digital sales platform to automate the
which is also a high data package sales process and thereby increase
user segment, represents big growth sales effectiveness. Specifically, we
opportunities. As such Telkomsel improved the sell-in, sell-through and
launched attractive offerings for sell-out functionality of the platform,
and enhanced it with digital products
and segmented offerings.
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CHANNEL MANAGEMENT
Telkomsel works in partnership to
support the company’s goals. In 2018
Telkomsel increased the number of both
its traditional and modern partners.
For example this year, in addition to
maintaining relationships with previous
partners, Telkomsel also collaborated
with new partners such as Mobile
Gallery, PT KIS, PT NFC, and others.
The objective is to increase market
penetration for broadband product
fulfillment and increase purchases of
data packages renewals. In addition,
during certain seasons Telkomsel
gave special offers to customers such
as Harbolnas, RAFI, GAMESMAX and
so forth.
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• Game Zone
Game Zone offers space for gamers to
gather and play games on a mounted
Android TV box using an LED screen.
The space is themed around the
Players Unknown Battle Ground
(PUBG) as the most anticipated game
of 2018 complete with replicas of in-
game items.
AREA 1: Sumatra
In 2018, we further strengthened
Telkomsel’s dominance in the Telkomsel
Sumatera Area as the market leader
with a market share of more than
60%. We carried out several programs
to maintain and increase Telkomsel’s
dominance in Sumatera by increasing
the number of resellers and providing
special programs to resellers selling
Data and Legacy. Customers were
also encouraged to transact through
Telkomsel’s own channel, namely
MyTelkomsel, by providing special offers
for customers who made purchases
through MyTelkomsel.
Press Conference Dunia Games 2018 SMS Banking collaboration with Bank BNI
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Start Up 2018
AREA 3: Java Bali Nusra The strategic steps taken included ACTION, including collaborative
In the midst of intense market among others: Go RETAIL, covering programs and tangible work initiatives
competition, in order to maintain its the Transform Sales Channel program among all members of the Area 3 team
dominance as the market leader in and Increase Sales Profit Productivity; supported by acceleration programs
the Java Bali Nusra Area which has Go DETAIL, covering the Protect and from Human Capital Management
the largest population in Indonesia, Grow Existing HVC program, as well as (HCM) as part of the “Balance of Life”
we carried out several strategic and the Leading in Large Enterprise & SME acculturation program.
tactical steps during 2018 entitled “5G Segment program; Go YOUTH & DIGITAL,
Building Fundamental Rajawali 1 2018 as covering the Win Youth, Aggressive To support the implementation of these
a realization of the Sales Directorate’s Data Penetration, and E2E Sales Digital strategic policies, throughout 2018
masterpiece programs. Platform program; Go ACCURATE various Program Champion supporting
NETWORK, including the 4G Leadership activities were carried out in the Java
program and also the alleviation of
Untapped Markets; Go COLLABOR-
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Bali Nusra Area. These programs were Program with more than 1,200 soldiers developed in parallel with the programs
related to the development of digital and more than 10.5 million followers, to win the market, in particular the youth
ecosystems and winning the young as well as TCASH and Digital Ecosystem customer market, and the programs to
customer segment, which is very Development programs in more than 35 maintain regular outlet partners who
engaged and close to the digital world. well-known campuses in the Java Bali still dominate the legacy business by
Nusra Area through campus roadshows, giving appreciation to outlet partners.
Several Champion Programs included seminars, smart cards for students, Various activities were carried out to
the TAP (Telkomsel Apprentice Program) public lectures, campus application develop our digital ecosystem in the youth
Program with more than 1,700 people development, campus canteen segment, among others through I LOOP
members in the Area 3 region, the collaboration and collaboration strategic RUN activities, Indonesia Next, Next Dev,
Digital Army and Youth Movement programs with campuses and schools. and others.
The digital ecosystem was
simultaneously and comprehensively
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Executive Vice President Java To buy gas using TCASH, customers simply
Bali Area Agus Setia Budi need to use the Snap QR Code feature in the
accompanying the prepaid card TCASH Wallet application, and scan the QR
registration process in Homba Code that is available at the gas station. In
Karipit Village, Southwest addition to being faster and more practical, the
Sumba, NTT (4/25/18). TCASH QR Code has also received an official
operating permit from Bank Indonesia so that
the transaction is secure. Customers can also
enjoy additional 10% cashback for the purchase
of Pertamax until June 30 at all participating
Pertamina gas stations, including on the
Minister of Energy and Mineral The Head of the Population and Civil homecoming mudik route.
Resources (ESDM) Ignasius Jonan Registry Service (Kadispendukcapil)
(left), Executive Vice President Java Kupang handed over gifts to
Bali Area Agus Setia Budi (third from Telkomsel registration officers.
right), Acting Director of Pertamina
Nicke Widyawati (second from left), The opening atmosphere of the Audience enthusiasm at the “NoBar
and Pertamina Retail Marketing Indonesia Next event at the UNDIP World Cup Final” @ Renon Field
Director Mas’ud Khamid (second Semarang Campus (12/4/18). Denpasar (07/15)
from right) talking to a fuel buyer
duing a work visit to Bagor gas
station in Nganjuk (6/3/18).
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0 1 1 0
1 0 0 1
0 0 0 0
0 0 0 0
0 1 1 1
0 1 1 1
1 1 1 0
1 0 0 0
The Improve Core Revenue strategy Digital penetration was intensified in
1 0 0 0
focused on increasing revenue from 2018, mostly through games, video
data top ups rather than focusing on and music. In games, we focused on
0 0 0 0
new customer acquisition, as part of organizing e-Sport games competition 0 1 1 1
our strategy to increase the proportion and championships each week in 0 1 1 0
of top up revenue and reduce new every area, towards a National Games 0 0 0
customers churn. Internet Vaganza is Championship. In Video and Music, 1 0 0 0
one example of a program to increase we heavily campaigned through both 0 0 1 0
the number of renewal packages using CDDS and digital channels (Facebook, 0 0 1 1
MKios Data. WhatsApp and Instagram) to attract
0 1 1
customers to install MAXstream, and
Sustain Market Share Dominance was Langit Musik. In music, to boost NSP
0 0 1
implemented by developing smart sales as the main contributor of revenue, we 1 0
in high competition cities. We also approached customers based on their 1 0
focused on penetration and engagement preferences and location to offer free 1 0
in youth segments by holding the first activation of NSP in order to acquire 0
LOOP Fun Run, Youth Digital Academy, new music users and generate more 0
IndonesiaNEXT and Internet Baik Action revenue from NSP renewals. 0
plan to establish Telkomsel’s position
as Leading in the Corporate Market,
Winning Enterprise Market, Double
Scale Up Large Corporates & SME, and
Enhance Indirect Sales & Strengthen
Retail. Besides providing connectivity
to Corporate Segment, Telkomsel also
provided digital solutions.
Over the last 5 years, Telkomsel has Going forward, IT will continue to provide configuration set up will in turn will
embarked on a journey to transform dedicated support for the next phases support Telkomsel’s capacity and
itself into a leading company in the of “Completing critical enablers” and capabilities to support growth of
digital world. The IT Directorate has “Adding functionality” throughout 2019. data/voice package sales (e.g. Family
significantly contributed to this goal by Plan product offerings). In addition,
enabling important digital capabilities, 1. Upscale Core Digitization for this will support faster API client/
which have been established in Leading Customer and Channel channel onboarding as well as API
phases: (1) Laying the foundation, (2) Experience consistently across channels, resulting
Completing critical enablers, and (3) In line with the corporate objective in better omni-channel experience.
Adding functionality. to become a leading digital operator, Finally, the IT Directorate has
during 2018 Telkomsel made progress implemented DevOps, Microservices
In 2018, the IT Directorate already in digitizing its core capabilities with and Container technology to help drive
completed the first phase of laying an emphasis on the digital ordering agile development and meet business
the foundation for Digital Capabilities and integration layer, including demand requirements.
in the following domains: Digital product catalogue and identity
Foundation, Core Capabilities, and Agile management. These core capabilities In addition to digitizing the core
Operating Model. will serve as a strong Digital IT capabilities, IT enhanced the Charging
Foundation that in turn enable the and Billing system as well to allow
In addition, to support Telkomsel’s creation of new digital products and new broadband products to be
transformation in general, the services, turning Telkomsel into an introduced more quickly to both
IT Directorate also strengthened efficient ‘Digital Factory’. prepaid and postpaid customers
the Company’s IT Cyber Security, through Telkomsel’s Policy Charging
Infrastructure Modernization, Project Benefits include faster Time-to- Rule System.
& Design Authority, IT Quality Market for new product launches,
Assurance, and finally Service Quality as bundled products can now be
and Monitoring, towards achieving IT formulated by mixing desired product
Operational Service Excellence. components from a newly created
product catalog that is available in
our Digital Core, instead of creating
them from scratch. This catalog-
driven and componentized product
2. Establish Next Gen Business support external party monetization for Android and iOS which streams
Intelligence for Real Time and of Telkomsel’s data insight, give the entertainment content from selected
Personalized Action ability to drive targeted marketing partners. Among others, users of
In order to support faster and and campaign programs at individual MAXstream were able to enjoy
better business decision making, customer level, significantly exclusive coverage of the World
the IT Directorate transformed accelerate query performance and Cup Match 2018, the ASIAN Games
the Company’s high-volume data enhance analytical capabilities, and event and BRATA. Until the end of
processing framework from batch- enable more accurate timelines for December 2018, MAXstream had been
based processing to real time operational report delivery up to an downloaded 9.0 million times.
processing, including improving hourly basis.
latency time for personalization
in the process. This initiative has 3. Expand Digital Ecosystem
delivered a single source for omni- through Video Marketplace
channel subscription data which will Giving Distinctive Digital
support better customer experience. Experience
Other benefits include fast and Digital Video become an integral
timely access to business reports to part of Mobile Data Consumption in
support Top Management strategic 2018, following Netflix’s launch of its
decision making, compliance with Video On Demand (VOD) Services in
the new IFRS15 accounting standard, Indonesia which was followed by the
and enrich the analytics models arrival of other video services such as
for business use cases. It will also HOOQ, VIU and IFLIX. VOD is expected
to have great potential given that
VOD comprises 50% of global market
mobile data consumption. In 2018,
Telkomsel therefore released the
MAXstream digital video application
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d. IT Service-centric e. Establish IT Infrastructure
0 0 0 0
Improvement by Deploying Blueprint and Strengthen IT
0 1 1 1
a New Monitoring System, Infrastructure Core
Correlation Enhancement & A 5-year infrastructure
0 1 1 1
Metrics Improvement transformation roadmap has been 1 1 1 0
The IT Directorate provided a new defined to guide IT development 1 0 0 0
service monitoring system to within Telkomsel which includes 1 0 0 0
speed up detection of problems/ standardized guidelines. In line 0 0 0 0
bad experience perceived by with this roadmap, the core IT data 0 1 1 1
Customer. This system addressed center and infrastructure continued 0 1 1 0
the gap in the current metrics to be modernized and consolidated,
0 0 0
being used, improved analytical with adoption of the latest
projection capacity, improved technological developments. The
1 0 0 0
monitoring capability and visibility result has been a better wireless 0 0 1 0
of infrastructure, enhanced access experience for employees, 0 0 1 1
correlations and improved Service a bigger Data Center transport bus 0 1 1
Impact Management. As a result, (40 Gbps and 10 Gbps), standardized 0 0 1
major incidents were reduced by IT infrastructure with a lower TCO 1 0
50%, with complaint handling time (Total Cost of Ownership) ratio 1 0
was shortened through automation, for easy adoption, and sufficient
1 0
with a 20% in the number of tickets computing and storage to support
0
solved in less than 1 hour, from faster, reliable and better SLA
80% to 60%. fulfillment for the next three years.
0
0
In 2018, the Network Directorate focused 189,081 BTS at end of 2018 and almost especially in deep coverage areas, to
on three strategic programs for 2018, doubling our 4G capacity. The majority power use cases such as a Bike Sharing
namely “Aggressive and Smart Networks of the deployment was on the 1800 MHz event with Universitas Indonesia in
Investment”, “Build Digital Maturity spectrum as this provides both capacity March 2018, a Smart Metering Solution
Network Operation Model” and “Deliver and coverage, with around a quarter event with Perusahaan Listrik Negara
Best Perceived Network Quality”. These of the deployment taking place on the in October 2018 and the Launch of a
network programs were chosen for their in 2300 MHz spectrum to meet high Digital Fishery Village with eFishery in
potential to accelerate Telkomsel’s demand in densely populated areas. Losarang, West Java in December 2018.
transformation into a digital company
through impact in key areas. In the Build Digital Maturity Network Meanwhile, the cost transformation
Operation Model program, the was conducted across various sections
The Aggressive and Smart Network Network Directorate transformed the of the network operation. The costs
Investment program aimed to deliver digital network by adopting smart addressed included those related to
Best LTE Experience to customers. technology and pushing through cost transmission cost, frequency license,
This was achieved by employing smart transformation. With regard to smart power system, network space rental,
planning followed by aggressive rollout technology, use cases were developed repair, maintenance and technical
throughout the year. This program for the NB-IoT technology, which is support assistance. Leased transmission
successfully expanded the Telkomsel a standards-based low power wide cost in the CNOP was consolidated with
network as of 2018 we deployed 28,376 area (LPWA) technology that supports our parent company. The biggest cost
new BTS with all of BTS were 4G-based, a wide range of new IoT (internet of reduction came from migrating the
bringing the network to a total of things) devices and services. The team Company’s radio link transmission to
harnessed the capabilities of NB-IoT, fiber access, which reduced associated
which significantly improves the power frequency licensing costs.
consumption of user devices, system
capacity and spectrum efficiency
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1 0 0 1
0 0 0 0
0 0 0 0
0 1 1 1
0 1 1 1
1 1 1 0
1 0 0 0
solutions. Both initiatives are in line As the Official Mobile Partner for 1 0 0 0
with Telkomsel ‘s commitment to the Asian Games 2018, the Company 0 0 0 0
provide mobile telecommunication provided mobile communication at both 0 1 1 1
services for rural and remote areas in the 51 main and 47 supporting venues.
Indonesia, both independently and in A total of 915 BTSs were prepared to
0 1 1 0
partnership with the government. support in Jakarta, Palembang and West 0 0 0
Java area. We also provided support for 1 0 0 0
Telkomsel completed deployment of the IMF-World Bank Annual Meeting 0 0 1 0
all BTS USO Blankspots as scheduled 2018 in Bali covering 12 main and 19 0 0 1 1
by the government, reinforcing its supporting venues.
0 1 1
position as the mobile operator with
the widest cellular network in remote
0 0 1
areas. Telkomsel BTS USO Blankspot 1 0
and BTS Merah Putih serve more 1 0
than one thousand remote villages 1 0
and at least one million people in the
0
Indonesian hinterlands, border regions
and outermost islands. In addition,
0
Telkomsel’s BTS Merah Putih Maritime 0
Services served a total of 2.5 million ship
passengers and offshore employees in
2018.
As the company transforms into a DIGITAL CULTURE TRANSFORMATION which focuses on improving the living
“Gateway to the Digital World”, Human In supporting the company’s strategy standards of rural people through
Capital Management (HCM) plays a vital to become the “Gateway to the Digital technology, community empowerment
function in shaping the organization World”, HCM continued with the and education by providing digital
and preparing the employees to achieve cultural transformation theme set platforms that can be used for
this goal. Various initiatives have been in the previous year of “Living THE communication services, exchanging
implemented, not only to achieve the TELKOMSEL WAY with Digital Culture”. information on villages’ potential
company’s targets but also to explore, capabilities, market places and buying
experiment and take advantage of new The blueprint for the development of and selling. This EVP program was
business opportunities. Telkomsel employees, known as GPS carried out throughout Indonesia
Digital, has established the 7 digital involving around 200 employees.
To support this transformation, HCM culture that all employee must possess
declared four changes: Digital Culture in order to enter the digital business, DIGITAL CAPABILITY DEVELOPMENT
Transformation, Digital Capability namely: Agility, Experimental, Open Telkomsel’s strategy to become the
Development, Agile Way of Working Mindset, Anticipation, Creativity, “Gateway to the Digital World” pushed
and Organizational Transformation. The Innovation and Networking. In 2018, HCM to prepare Digital Capabilities
Digital Culture Transformation Program the corporate culture transformation through the development of Digital
includes developing an innovation focused on 3 of these digital cultures: Leadership Capabilities and the
culture through the InnoXtion program, Agility, Open Mindset and Experimental. acquisition of new skills needed for
encouraging the development of digital digital businesses.
culture by creating a culture RACE and In the process of carrying out the cultural
also employee voluntary programs. transformation program, we held a Digital Leadership Capability
The Digital Capability Development competitions between groups at the Development
Program aims to develop employees’ head office, between regional offices Development of Digital Leadership
capabilities in order to enter the digital and also between branch & network Capabilities was carried out through
business by developing digital leaders services through the Culture RACE. the “Digital X” program. This program
and gaining new capabilities from This competition aims to encourage all aimed to help Telkomsel leaders change
young talent. We have also instilled an leaders and employees to be actively their mindset, way of thinking and
agile way of working in the company involved in the cultural transformation. move to agile working methods which
culture by creating ‘agile’ projects and One cultural program we held to are better suited for digital business.
digitizing the workplace. Meanwhile encourage a culture of innovation is the Like the Digital Culture Transformation,
Organizational Transformation strives “InnoXtion” program, with the tagline leadership development focused on 3
to ensure that all components of the Action - Impactful - Experience. digital cultures, namely Agility, Open
company are focused on achieving the Meanwhile, to foster and increase Mindset and Experimental.
overall corporate goal. awareness and concern for our
environment and humanity, we hold The Digital X program pushed leaders
an Employee Volunteer Program (EVP) to adopt a founder’s mindset and
program called Baktiku Negeriku, mentality in doing business in the
digital world (in terms of behavior, ways
of working, knowledge, experience,
challenges, and opportunities) and to be talents, together with our digital leaders, Internal Digitization
able to implement them in the company. are expected to catalyze the company’s In 2018, HCM redesigned its HCM
Selected startups invited to participate transformation into a digital telco services technology concept and
in this program to create unique company. renamed it MOANA (Mobile Office
experiences for leaders. In the process Application and Automation). Under this
of going through Digital X, Telkomsel’s AGILE WAY OF WORKING concept, all HCIS modules have been
leaders transformed to become startup The transformation of the company to a revamped to automate and digitize the
founders, global venture capitalists and digital telco company requires new work processes involved. Existing applications
accelerators so they could experience methods, unlike the old methods used have been integrated into MOANA for
the new way of working. 85% of senior while it was still a telco company. The more effective data storage and better
leaders plunge directly into real business new ways of working were internalized service to employees.
in a broad range of segments: tourism, through the implementation of Agile
SME business, agriculture, internal projects and internal digitization. In addition, this more advanced HCIS
processes, games, education and health. system properly records data in an
Agile Projects integrated and reliable manner, thus
New Recruitment Strategy HCM established 5 agile pilot projects facilitating the HC Analytics process
Telkomsel’s involvement in the digital within the HCM function to help drive by towards better decision-making in
industry means that it needs young new ways of working. These projects business functions.
talents who understand the millennial involved members from various levels
generation’s thinking. This drove and work functions, supported by open ORGANIZATIONAL TRANSFORMATION
the company to implement a new recruitment to invite employees who The changes made in the company’s
recruitment channel called TELKOMSEL want to be involved in agile projects strategy to enter the digital business
NEXT GEN. This recruitment channel Each project started by interviewing requires the organization to be
involves holding discussions and employees to identify pain points, better prepared for these challenges,
recruiting talents in the final year of then pitching ideas to solve these pain starting with changing to become a
university. During the program, these points and better meet employees’ customer-oriented organization. The
young talents were put through a needs. The projects were also supported organizational transformation will begin
bootcamp program where they were by the development of policies that by reviewing and changing the operating
given projects to improve their digital could appropriately support the model to become more customer-
capabilities and help them develop. implementation of agile projects. oriented. Overall, this transformation
After completing the bootcamp, the will take place over 2 years.
participants go through final evaluation The implementation of these agile pilot
and selection to become employees of projects successfully accelerated the Human Capital Management
the Company. development of better HCM products Awards And Acknowledgement
and services resulting in increased HCM Telkomsel was awarded the
Once they are hired, we continue to hone employee benefits and engagement. 2018 HR Excellence Award in the
their capabilities by involving them in Recruitment Strategy category for the
product development that are carried implementation of the TELKOMSEL
out with a digital approach. These young NEXT GEN recruitment strategy in
2018, which was considered to have
successfully created change.
The Company faced greater challenges There were more than 13 synergy Retail customers were targeted through
and competition in 2018 but nonetheless initiatives in 2018, which could be the Joint Sales Quadplay program
maintained its position as the industry broadly categorized as follows: between Telkom and Telkomsel which
market leader, supported by synergies 1. Synergy related to Customer offered both Telkom’s IndiHome fixed
with its parent companies. Both Experience service and Telkomsel’s KartuHalo/
Telkomsel’s legacy business and its 2. Synergy related to Network simPATI mobile product in a single
digital mobile services enjoyed the Infrastructure package with competitive price
support of Telkom Group and Singtel, 3. Synergy related to Digital Business for subscribers. This collaboration
whereby the synergies in digital 4. Synergy related to Business Support aimed to increase group revenue by
mobile development came from the cross-selling between Telkom and
integration of relevant DNA (device, Synergy Related to Customer Telkomsel subscribers.
network and application) into larger Experience
digital ecosystems. Telkomsel and Telkom Group In the B2B segment, Telkomsel
collaborated to improve customer synergized with Telkom Group to
Overall these synergies focused on 3 experience through a pilot project that offer Corporate Business Solutions to
aspects: integrates fixed and cellular networks existing Telkom Corporate Customers,
1. Honing the Core Growth Market, by to deliver Seamless Digital Experience especially State Owned Enterprises and
maintaining leadership in the core (SEADEX). A Business Committee Government customers, to drive new
business through flawless execution Team has been formed by Telkom and customer acquisition and generate more
of on-going initiatives to grow in line Telkomsel to conduct trials and assess revenue.
with market expectations. the pilot project and product viability.
2. Creating Expansive Offers to Go Synergy Related to Network
Beyond, which involves building new Telkomsel and Telkom Group also Infrastructure
engines of growth such as the B2B, worked together to build the Telkom The main focus of synergy related to
FMC, and digital businesses in order Group Digital GraPARI (DGTG), which network infrastructure was to leverage
to surpass the growth rate of the is located at Telkom Hub. The DGTG Telkom’s infrastructure to drive cost
Indonesian wireless market. which includes the use of robots to efficiencies through economies of scale,
3. Transforming the Company’s serve customers, is designed to be while enhancing revenue and preparing
operating model to sustain growth, i.e. an innovative digital customer touch Telkomsel’s infrastructure for digital
changing the way Telkomsel operates point that delivers a flagship digital business. The scope of the synergy
to a lean and agile mindset to support experience for retail customers and activities with Telkom Group were
of accelerated growth. corporate customers. as follows:
Launching of Digital GraPARI TELKOM Group Naru Operation Centre Telkom – Telkomsel TCASH ecosystem launching eticket system with Damri
good corporate
governance
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112 PT Telekomunikasi Selular
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ANNUAL REPORT 2018 113
GOOD CORPORATE GOVERNANCE
Our commitment to the implementation of Good Corporate Governance (GCG) in every aspect of the business represents our
compliance with the Company Law No. 40 of 2007 and certain aspects of the United States Sarbanes-Oxley Act (SOA), with
which all subsidiaries of PT Telekomunikasi Indonesia Tbk(TELKOM) are required to comply following its share listing on New
York Stock Exchange (NYSE).
At the same time, the GCG implementation is also an important element that will ensure the Company’s continuous
competitiveness, enable us to stay ahead of the industry and maintain our market leadership position, and guide us in creating
long-term value for both shareholders and stakeholders. In order to build a strong GCG structure within the organization, we are
firmly bound by five principles which serve as the pillars of our GCG implementation. The five principles are:
A. Transparency
This principle shall be carried out in the effort to present fair access to all information about the Company’s financial and
operational performance.
B. Accountability
Management and staff at all levels are required to develop high accountability in every action taken and in maintaining a fruitful
relationship with the shareholders and stakeholders as well as with regard to regulatory compliance.
C. Responsibility
This principle requires the commitment of all elements in the organization to show their integrity and responsibility in the
decision-making process, in defending the Company’s and stakeholders’ interests and assets and risk management to ensure
business continuity.
D. Independence
We exercise our independence as an organization with high integrity by ensuring that all management is free from conflict of
interest and/or the influence of other party.
E. Fairness
We carry out this principle to ensure that all shareholders and stakeholders receive equal treatment, including fair opportunities
for the employees to earn career promotions, training and education, and access to information.
Code of Conduct
Telkomsel has adopted a code of conduct in accordance with highest standards of values and ethical conducts. The code applies to
all employees representing the Company and it is envisioned to govern them in executing their duties. Everyone associated with
the Telkomsel code of conduct should comply with prevailing laws and regulations and act in the best interest of the Company.
The code influences how employees think about actions and what they should or should not do in safeguarding the Company’s
assets, revenues and monetary adjustment beyond Company’s Policy. It is the personal responsibility of each employee to adhere
to applicable standards.
General Meeting of a conflict of interest. To further ensure independence, our policy regulates that all
Shareholders members of the Board of Directors and Board of Commissioners must not possess
As stated in the Articles of Association, familial relationships with any other Board member.
the General Meeting of Shareholders
(GMS) serves as the highest forum that The Board of Commissioners
is granted with the authority other than Board of Commissioners comprises six members of whom one performs as
that granted to either the Board of the President Commissioner. Telkom as the majority shareholder is entitled to
Directors or the Board of Commissioners, nominate four Commissioners and Singapore Telecom Mobile Pte Ltd reserves the
including taking the decisions regarding right to nominate two Commissioners. Based on the shareholders resolution number
vital and strategic corporate actions 39 dated May 15, 2017, the composition of Telkomsel’s Board of Commissioners
and approving the reports of the Board effective from May 15, 2017 to July 15, 2018 was as follows:
of Commissioners and the Directors.
In the GMS, the Board of Directors Telkom Representative
releases the Company Annual Report President Commissioner Alex Janangkih Sinaga
and the financial report, determines the Commissioner Harry Mozarta Zen
allocation of the Company Net Profit and
Commissioner Diaz FM Hendropriyono
appoints the independent auditors.
Commissioner Yose Rizal
Singtel Representative
Independence of Board of
Commissioners and Board of Commissioner Paul Dominic O’Sullivan
Directors Commissioner Yuen Kuan Moon
The Company has a firm policy regarding
the independence and potential conflict Based on the shareholders resolution, the composition of Telkomsel’s Board of
of interest of its Boards, which requires Commissioners effective from July 16, 2018 was as follows:
all members of Board of Commissioners
and Board of Directors to report any Telkom Representative
positions they hold at other institutions President Commissione Alex Janangkih Sinaga
that may potentially result in a conflict Commissioner Harry Mozarta Zen
of interest or violate existing laws and Commissioner Mohamad Irfan
regulations. In a situation where one of
Commissioner Yose Rizal
our Directors is exposed to a conflict of
Singtel Representative
interest, he or she, in accordance with
Commissioner Paul Dominic O’Sullivan
the Articles of Association, shall be
represented by another Board member. Commissioner Yuen Kuan Moon
Committee members shall comprise In 2018, there were a total of 7 Audit In 2018, there were a total of 3
at least 3 (three) members. The Committee meetings. Remuneration Committee meetings.
members are appointed by the Board
of Commissioners, and at least one of The Remuneration Committee The CAPEX, Financing and
the members shall have competency in The Remuneration Committee is Management Process (CFMP)
accounting and/or auditing. established to assist the Board of Committee
Commissioners in ensuring that the The Capex, Financing and Management
Based on the Circular Resolution of remuneration policy and scheme Process (CFMP) Committee shall assist
the Board of Commissioners of the that is being implemented or will be the Board of Commissioners in fulfilling
Company on the Appointment of implemented in the Company fairly its oversight responsibilities regarding
Committee Members of the Board of rewards the Board of Directors and the Capex, financing, and management
Commissioners, the members of the employees, attracts talent and has processes of the Company. The CFMP
Audit Committee from January 1, 2018 to competitive value, in order to ensure Committee will provide the Board of
July 31, 2018 were: that the Company has competent Commissioners from time to time with
• Harry Mozarta Zen as Chairman human resources. The Remuneration its findings and recommendations. For
• Paul Dominic O’Sullivan as a Member Committee shall comprise of at an effective review and understanding
• Diaz FM Hendropriyono as a Member least 3 members and the members of the Capex and operational processes,
• Agus Suryono as a Member are appointed by the Board of the CFMP Committee will need to
Commissioners. Pursuant to its Charter, have ongoing interaction with the
Based on the Circular Resolution of the Remuneration Committee shall management, which can be the
the Board of Commissioners of the meet at least 1 (once) a year and the members of the Board of Directors.
Company on the Appointment of meeting shall be attended by at least 2
Committee Members of the Board (two) members. The CFMP Committee shall review, but
of Commissioners, the members are not limited to, the following:
of the Audit Committee from Based on the Circular Resolution of a. The Capex planning and management
August 1, 2018 are: the Board of Commissioners of the process.
• Harry Mozarta Zen as Chairman Company on the Appointment of b. The financing policies and plans of the
• Paul Dominic O’Sullivan as a Member Committee Members of the Board of Company.
• Mohamad Irfan as a Member Commissioners, the members of the c. The capacity management, supply
• Agus Suryono as a Member Remuneration Committee during the chain and operational targets.
2018 financial year were:
The Audit Committee holds meetings
on regular basis with the Internal Audit • Yuen Kuan Moon as Chairman
Group to discuss findings from the • Harry Mozarta Zen as a Member
audit process. • Yose Rizal as a Member
• Irfan Ahadi as a Member
INTERNAL AUDIT
THE FUNCTION AND ROLE OF 4. To safeguard both tangible and e. Joint Consultancy with Singtel –
INTERNAL AUDIT intangible assets. Account Receivable Performance for
The role of Internal Audit is to help 5. To ensure compliance with internal Corporate Customer
ensure that organization accomplishes and external regulations. f. Consultancy Human Capital Services
the objectives that have been Implementation
established. In order to achieve these goals, we g. Consultancy Implementation of
carried out a number of assurance and Broadband Performance in Area
The Internal Audit performs its function consulting activities during 2018 as h. Consultancy Implementation of
with reference to the Internal Audit follows: Enterprise & SME B2B Digital
Charter, which sets out the vision, 1. Assurance
objectives, and scope of work of the a. Joint Audit With Telkom for Related We also supported Integrated Audits
audit organization. Internal Audit Party Transaction With Mitratel in 2018 including financial review and
activities include carrying out risk-based b. Joint Audit With Telkom – Audit analysis for Quarterly Limited Reviews,
audits in the process of determining, User Access Management LDAP Manual Adjustment Reviews, and SOA
monitoring and mitigating the c. Audit of ISO 20000 Service Audit (Transactional, Entity Level and IT
organization’s risk, as well as providing Management System – SMS General Controls). We are also provided
assurance or consulting services as Certification. additional consulting services and
needed. Referring to its charter, the d. Audit of ISO 27001 Surveillance. followed up on whistleblowing reports as
Internal Audit has dual accountability e. Joint Audit with Singtel - Audit part of the Whistleblower System.
to the Audit Committee for functional TCASH Business and Operation
matters and the President Director for f. Audit of ISO 9001 Warehousing and In addition, in line with Telkomsel’s
administrative matters. Quality Management System. transformation to become more
g. Joint Audit with Singtel – IT customer-centric, we have also
INTERNAL AUDIT PROGRAMS AND Procurement. developed a satisfaction survey index
ACTIVITIES IN 2018 h. Joint Audit with Singtel – to measure the satisfaction levels
Our Internal Audit programs for 2018 Information Security: Customer of Internal Auditees/Clients as our
focused on a number of goals, in support Facing Services. customers with regard to the support
of Telkomsel’s transformation into a i. Audit Bad Debt Performance given by Internal Audit.
Digital Company with an emphasis on Management.
Digital Services. These goals were as j. Review Complaint Reseller. IMPROVEMENTS IN 2018
follows: We reviewed and enhanced our audit
1. To be a Smart Partner and support 2. Consulting and consulting processes with several
achievement of the corporate vision to a. Consultancy Revenue Recognition improvements as follows:
be “A World-class, Trusted Provider of (IFRS 15) 1. Implementing Continuous Auditing
Mobile Digital Lifestyle Services and b. Consultancy Service Differentiation concerns in TCASH and Enterprise.
Solutions”. for HV Prepaid Subscriber 2. Enhancing the Audit Management
2. To ensure the reliability and c. Consultancy Channel Management System for improvement in
integrity of financial and operational (Digital/Modern Channel) automation audit planning
information. d. Joint Consultancy with Singtel – and reporting.
3. To ensure the efficiency and Review Monitoring Asset Tagging
effectiveness of business operations. ICT Area
a. Expanding the use and distribution of However, the Company faces several starting businesses and SMEs that
LTE broadband data through handset internal and external challenges in an are developing their businesses. The
bundling programs and 4G data effort to win the e-paymet market in majority of solutions offered to SME
packages and expanding coverage and Indonesia and achieve the expected customers are connectivity programs
penetration of 4G networks. TCASH Enterprise Value (EV). Therefore, and bundling products from several
b. Diversifying the combo packages the Company has prepared a strategy to partners. The biggest challenge of the
offered to customers between response to these challenges through Company in managing SME customers is
voice call packages, internet these steps: to change the paradigm of the Company
data packages, Wi-Fi and digital a. Providing convenience and more as a telecommunications service
service entertainment. specific competive advantages, among provider to become a solution provider.
c. Extending the use of digital others through Bang TCASH dealers
advertising by increasing inventory and resellers, and through Payment Facing these conditions, the Company
display capacity, using big data Point Online Bank (PPOB). launched program alternatives for HVC
predictive analytics, mobile banking b. Providing promotional programs, and SME, including:
applications and enhancing the use of discounts, bundling packages and a. Providing special white lists for HVC
ROLi applications. customer education programs at customers and program support
d. Adding digital business and potential sales points. related to personalized HVC such
advertising to the Company’s scope c. Building the TCASH payment as: customer care special access,
of business in the Company’s Articles ecosystem through collaboration with special networks, various loyalty and
of Association. merchants, modes of transportation, retention programs.
and agnostic TCASH users (active b. Conveniece in migrating from prepaid
Investment in Mobile Finance users from other operators). to postpaid.
Services (MFS) BUSINESS DOES c. Go to market collaboration with third
not Meet The Enterprise Value Failure to Determine Attractive partners and utilization of direct
Expectation Programs Recognized by HVC & channels (GraPARI, websites, call
Opportunities on the fintech market, SME centers) to market SME products.
especially payment, are increasingly The Company in the course of d. SME education programs through
wide open. The Company, banks and managing customers with different exhibitions, communities and
startups control the top 5 (five) e-money characteristics and needs, segments development of one stop SME
positions with an average of 1-2 million these customers so that the programs solution application.
active customers. Payments are the or products it offers is accurately
largest market in Indonesia comprising targeted. The Company’s customer
32% of the total existing fintech segmentation is currently divided
market. The Company, through TCASH, into 2 (main) categories, namely: High
entered this market considering that Value Customer (HVC) and Non HVC. In
telecommunication customers have addition, the Company has developed
great potential to use e-money. various solutions needed by Small
Medium Enterprise (SME) for these
main categories: SMEs that are just
in use so that it can meet the needs of g. Strengthening the role of revenue C. INTERNAL CONTROL IMPROVEMENT
customers whose numbers continue assurance in verifying the results of PROGRAM
to increase significantly. In this regard, customer data migration, including With reference to the 2013 COSO
the Company has upgraded the billing in the preparation process, to better Internal Control Framework and TM
system, the scope of which covers guarantee the accuracy of customer Forum Framework, the Company
hardware replacement and software data migration and data billing. made continuous improvements to
upgrades. In the process of migrating the business process and Risk Control
customer data to the new billing system, B. BUSINESS CONTINUITY Matrix (RCM) as related to Internal
there are possibilities for disruptions MANAGEMENT SYSTEM (BCMS) Control over Financial Reporting (ICoFR)
that may affect several services to The Company in the course of provide and operations, to ensure the process
customers, including: inability to services and products must anticipate of achieving the Company’s targets
activate packages, recharge credit, and and manage the possibility of a was supported by business processes
check credit. crisis / disaster that can threaten and internal controls is in accordance
the sustainability of the Company with organizational changes, policy
In anticipation of risks that may occur business,both before, during, and after changes / regulations, automation and
during the process of upgrading the the event. simplification of processes.
billing system and ensuring compliance
with the Company’s business In crisis / disaster conditions, the The improvements made include
requirements, steps have been prepared Company is expected to continue to ensuring the readiness of the Company
that include the following: provide its main services to customers to implement International Financial
a. Establishment of a Turbo Charging at the minimum acceptable service level Reporting Standards (IFRS), in particular
Formation (TC) Task Force that is predetermined by management, IFRS 15 - Revenue from Contracts
b. Hiring technical assistants while still prioritizing employee health with Customers, IFRS 9 - Financial
c. Strengthening the roles of project and safety. Instruments, and IFRS 16 - Leases.
management and quality assurance The implementation of IFRS is a
d. Preparation of backup planning Anticipation and management of the consequence of the Company being
according to customer priority crises / disasters as mentioned above, a subsidiary of PT Telekomunikasi
categories are included in the Business Continuity Indonesia Tbk (TELKOM) and an
e. Ensuring the capability of network Management System (BCMS) policy, associate company of Singapore
support infrastructure with ISO 22301: 2012 as the framework. Telecom Mobile Pte Ltd (Singtel Mobile).
f. Establishment of a crisis center with Referring to this policy, the Company
all related business units succeeded in overcoming the crises /
disasters that occurred in 2018, including
the earthquake in Lombok, and the
earthquake that followed by tsunami
and liquefaction in Palu-Donggala,
Central Sulawesi.
REPORTS OF IMPORTANT ISSUES (5G) as last amended by the Ministry the LAA technology trial activities
RELATED TO REGULATION & whereby Telkomsel was appointed as the Ministry of Communications
COMPLIANCE IN 2018 one of the Government’s partners for and Informatics has appointed
the 5G technology testing activities Telkomsel as a partner in conducting
1. Acquisition of New License as an based on a letter from the Directorate the LAA technology trial activities as
Electronic System Operator General of Resources and Equipment stipulated in a letter from the Director
During 2018 Telkomsel obtained a of Post and Information Technology of Resource Planning. Trial activities
License to Implement Electronic (SDPPI). In the aforementioned have been carried out in September
Systems for the implementation trial activities, Telkomsel used the 2018 at TTC Telkomsel Serpong
of an Internet of Things (IoT) 28 GHz frequency in accordance using the 5 GHz 46A, 46B, 46C and
Electronic System, an API System with the approval of the Ministry of 46D Sub Band frequencies, with the
and a Big Data System. The electronic Communications and Informatics expectations that these frequencies
system provider registration mark and this is carried out around the can be immediately allocated by the
is an operating permit issued by Bung Karno Stadium, Jakarta during Government in order to help meet
the Ministry of Communications the 2018 Asian Games activities. In internal capacity requirements for
and Informatics in accordance with conducting these trial activities with the provision of mobile broadband
the provisions contained in the the Ministry of Communications and networks in Indonesia.
Minister of Communications and Informatics, Telkomsel, which was
Informatics Regulation on Procedures also the Official Mobile Partner of 4. Recalculation of Interconnection Fees
for Registration of Implementation the 2018 Asian Games, implemented Regarding the results of recalculation
of Electronic Systems, whereby the several breakthrough technologies of interconnection cost, in September
registration mark is valid for 5 (five) through a variety of devices equipped 2018, the BRTI has delivered the
years from issuance and must be with 5G technology such as Live results of the verified and validated
renewed after the expiration date. Streaming, Football 2020, Future recalculation of interconnection costs
Driving, Cycling Everywhere and to each operator, including Telkomsel
2. Acquisition of 5G Trial & Trial Autonomous Bus. based on the BRTI letter regarding the
Technology Licenses at the 2018 Asian 2016 BPKP verification results for the
Games 3. Acquisition of LAA Technology Trial calculation of interconnection costs,
In May 2018, the Ministry of Permit the results of which will be followed
Communications and Informatics In September 2018, the Directorate up by Telkomsel in accordance with
issued a Ministerial Decree concerning General of Resources and Equipment the provisions of applicable laws.
the IMT-2020 Technology Use Test of Post and Information Technology
issued the SDPPI Directorate General
Decree on Technical Guidelines for
Trials of Licensed Assisted Access
(LAA) Technology, whereby to support
5. Rearrangement of 2100 MHz 6. Rearrangement of 800 - 900 MHz 7. BRTI Circular (SE) and Decree (TAP)
Frequency Band Frequency Band related to Prepaid Registration
Related with the frequency Related with the agreement of a joint In November 2018, the Indonesian
rearrangement activities of meeting in August 2018 between Telecommunications Regulatory Body
2100 MHz as announced by the Telkomsel and Indosat whereby the (BRTI) issued BRTI Circular Letter
Ministry of Communications and parties agreed to propose activities to which was a cover letter of BRTI
Informatics in November 2017 refarm 800 MHz and 900 MHz radio about the Prohibition against Using
through Ministerial Decree (KM). To frequency bands to the Government, Personal ID Without Rights and/or
Provide Cellular Mobile Networks, in December 2018 the Government Against the Law for the Requirement
Telkomsel completed this frequency established a Ministerial Decree of Customer Registration.
rearrangement activity nationally (KM) about 800 MHz and 900 MHz
in April 2018, so that the Telkomsel Frequency Band Rearrangements for As a form of support towards the
frequency allocation in the 2100 MHz the Use of Cellular Mobile Networks. Government, Telkomsel has fulfilled
frequency band falls in the working The frequency rearrangement the obligations described in the BRTI
frequency range between 1935 to 1950 activities will be carried out nationally Decree that specifically relate to the
MHz paired with the 2125 – 2140 MHz starting in January 2019 in Papua obligation to close the registration
band in accordance with the provisions Province and end in the March 2019 feature in the customer registration
stated in the Ministerial Decree in East Java Province. With this tool used by Telkomsel Partners
concerning the Provision of Radio rearrangement, Telkomsel will have (Outlets, Distributors, Agents, Outlets,
Frequency Bands for the Reordering of a contigious frequency band in the 8 Sellers), registration limitations for
2.1 GHz Radio Frequency Bands for the 3GPP band on the 800 MHz and 900 individual/individual customers with
Purposes of Provide Cellular Mobile MHz frequencies whereas the radio the provision the use of 1 personal
Networks established in April 2018. As frequency spectrum band allocation ID for maximum 3 MSISDN, and the
for the allocation of the transferred owned by Telkomsel as a result of the obligation to block the numbers
Telkomsel frequency band (3rd rearrangement falls between 880 MHz that are improperly and not entitled
carrier), Kominfo has also determined - 890 MHz paired with the 925 MHz - to be registered in accordance with
the latest Radio Frequency Band 935 MHz range on the 800 MHz band the provisions of the laws and
License (IPFR) with a valid permit and between the 890 MHz - 895 MHz regulations. This was done to help the
period that is up to March 2023. paired with 935 MHz - 940 MHz in the Government to reduce the crime rate
900 MHz band. in the community and create a healthy
industrial climate, especially in the
telecommunications sector.
LITIGATION CASES
Development of important litigation Corporate Income Tax Year 2011 Telkomsel rights to claim payment of
cases during 2018. Insufficient Payment the USO Telinfo-Tuntas project. BANI
The case is related to several issued a Verdict regarding the Telkomsel
VAT Year 2010 Insufficient issues, which are: receivables write Consortium (Telkomsel and PT
Payment (Discount Usage Case) off, promotional cost and tower Dayamitra Telekomunikasi) and BP3TI,
Prior to this case, Supreme Court of depreciation. The amount of insufficient which ruled the following among others:
Republic of Indonesia has made a payment of Corporate Income Tax for
Judicial Review decision which stated 2011 is Rp257.8 billion. The Government 1. BP3TI is penalized by paying the
that Telkomsel had made insufficient has made a motion for Judicial Review Telkomsel Consortium related with
VAT payment for year 2010 amounted to the Supreme Court and its Memory compensation in the amount of
to Rp292.1 billion. The case was related of Judicial Review. Telkomsel has Rp217.7 billion (based on calculations
to the discount usage that Telkomsel submitted its Counter Memory of JR to by an independent verifier/Public
offered to their customers, which the Supreme Court and currently waiting Accountant Razikun Tarkosunaryo);
Telkomsel views that it should be for the Supreme Court’s decision.
deducted from the taxable value and 2. The Telkomsel Consortium and
shall be reported through a simple tax Supreme Court of Republic of Indonesia BP3TI shall be penalized by paying
invoice. Telkomsel has filed a motion for has ruled Verdict which formally state court fees (each 50%) and so BP3TI
Judicial Review over the Supreme Courts that Directorate General of Taxation’s shall pay to Telkomsel Consortium
Judicial Review Decision. motion for Judicial Review have been costs related to the administration,
rejected by the Supreme Court of review and arbitration costs
Supreme Court of Republic of Indonesia Republic of Indonesia. that had been previously paid by
has ruled Verdict which formally state Telkomsel Consortium amounting to
that Telkomsel’s second motion for BANI Verdict Regarding the Rp1.9 billion.
second Judicial Review have been Telinfo-Tuntas USO Contract
granted by the Supreme Court of between PT Telekomunikasi
Republic of Indonesia. Selular and BAKTI (Previously
known as “BP3TI”)
Consortium Telkomsel has filed an
arbitration petition regarding the
unilateral termination of the USO
Telinfo-Tuntas by BP3TI. The said
termination could potentially dissolve
CORPORATE SOCIAL
RESPONSIBILITY
06
chapter
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ANNUAL REPORT 2018 131
CSR Supports the Vision and Telkomsel CSR Objectives CSR Strategy
Mission of the Company In conducting its CSR program, In order to support the achievement of
Telkomsel’s vision is to be a world Telkomsel has several objectives, the company’s 2018 goals and targets,
class, trusted provider of mobile Digital namely: particularly with regard to the company’s
Lifestyle services and solutions, with mission to become a digital telco
a mission is to deliver Mobile Digital • Maximizing the positive impact of the company, Telkomsel has established
Services and solutions that exceed company on society. strategic initiatives to build CSR
customers’ expectations, create value • Introducing the latest innovations program platforms that efficiently based
for our stakeholders and support the from Telkomsel in the field of on ICT, and that have a long-term and
economic development of the nation. technology, excellent products sustainable perspective.
Telkomsel’s numerous CSR programs or services to solve various social
and initiatives have therefore been problems, and at the same time These strategic CSR initiatives were
designed to support the achievement of increasing the level of technological realized through CSR programs in four (4)
Company’s vision and mission. adoption by the public. pillar categories, namely Education, Digital
• Supporting its transformation into a Citizenship, Community Empowerment &
Through a variety of CSR programs digital company. Wellbeing, and Philanthropy.
based on its vision and mission,
Telkomsel desires to strengthen CSR and Sustainability EDUCATION
its position as a company that is As a company that operates in 1. IndonesiaNext
technologically innovative, delivers numerous Indonesian locations in direct IndonesiaNEXT is one of Telkomsel’s
products and services to help solve contact with the public, Telkomsel is CSR masterpiece programs in
various social economic problems, and consistently promoting positive impact Education which gives university
provides added value for Indonesia. to the communities through technology students the opportunity to improve
to support future sustainability. their competencies by participating
Therefore, the orientation of Telkomsel’s in international standard certification
various CSR programs is clearly designed and Communication Skills Training
to broadly benefit society. that can increase their confidence and
horizons in facing global competition.
With the theme “Yes, I’m The Next”,
IndonesiaNEXT 2018 program was
Telkomsel’s numerous CSR held in 8 main cities dan 12 satellite
cities in 4 areas.
programs and initiatives have
therefore been designed to
support the achievement
of Company’s vision and
mission.
The IndonesiaNEXT 2018 roadshow learning material in accordance with the The top Three in each city will take part
contained several phases of activities, choosen interest and preparation for the in the National Bootcamp along with
namely: standard certification examination. the 3 best participants from each of the
the cities hosting the program. During
• Inspiring seminar and Talkshow The International Certification Exam the national bootcamp participants
• 2 Days Training & Exam Preparation conducted online, attended by 400 will be equipped with impactful
• International Certification (Google trainees. presentation and communication
Adwords, Adobe & Microsoft) training for 2 days, followed by critical
• 3 Days Communication Skills After that, 30 best participant in each thinking training for 2 days and an
Training (Talk Inc.) city which selected based on highest industry sharing session.
• Area Qualification Panel score and fastest time in Certification
• NATIONAL Bootcamp (Nationwide) Standard Exam are required to National bootcamp participants
• NATIONAL Qualification Panel participated in Communication Skill are required to develop their
(Nationwide) Training. Participant are taught soft presentations. During the
• Telkomsel REWARD skill material in making interesting presentation process, participants
(Crowning Session) presentation, communicative, will get assistance from a master
comprehensive, and informative. trainer and Telkomsel area leader
The program kicked off with an Participant will be evaluated by the and will then present to panelists
Inspiring Seminar open to 500 – 850 trainer to prepare themselves for next from Telkomsel Senior Leaders and
selected students which provided stage Area Qualification Panel. top level management from several
insight on preparing for the global era industries and leading entrepreneurs
as well as the role and importance of The 30 best participants (TOP 30) to choose the Best of the best
certification in improving competency in each city are required to make Indonesia NEXT 2018.
and confidence to to compete against presentations align with the theme
global competition, specifically in that will be delivered in technical The crowning session is the peak
Indonesia. meeting. During the presentation event of the Indonesia NEXT program,
process, participants will get online where a ceremonial procession will be
This Inspirational Seminar was assistance by the master trainer held to be stow the Best of the best
attended by professionals, academics before submitting via the platform Indonesia NEXT 2018.
and entrepreneurs who are competent provided by the organizer.
in their sectors to give motivation and
inspiration regarding the latest global
and creative industry as well as trends
in global competition.
solutions that are beneficial to of people’s lives include education, Publication (media access for
society, presenting good & positive government, environment, health, widespread publicity), and Trip
initiatives and breakthroughs that transportation, tourism, energy, & Experience (the opportunity to
advance Indonesia. agriculture, maritime affairs, visit Silicon Valley and the best
and trade. digital companies).
Since its inception until the
fourth year of its implementation, The NextDev Talent Scouting At the Final Pitching Day held at the
The NextDev has channeled the participants presented their brilliant IDEAFEST x The NextDev venue as
potential and encouraged positive ideas on Pitching Day which took place the biggest inspiration and creativity
contributions from 4,906 startups from April to October 2018 in seven festival in Indonesia, the 3 best
who had the initiative to effectively cities: Surabaya, Semarang, Denpasar, startups were selected as the Best
utilize digital technology to create Batam, Samarinda, Yogyakarta, and of the Best Startup of The NextDev
digital applications capable of solving Jakarta. As many as two to five of Talent Scouting 2018. These best
problems in society. the best startups from each city were startups were:
chosen by a jury comprised of experts
In The NextDev Talent Scouting 2018, in their respective fields to advance • FishGO
the main requirement for registered to Pitching Day Final in Jakarta in An application that helps fishermen
applications was to be able to deliver October 2018. determine fishing locations and
positive social impact that can help market theirs for a more efficient
the lives of Indonesian people. The Of the 523 startups registered for fishing process.
startup teams participating in The 2018’s The NextDev Talent Scouting
NextDev program consisted of a program, the 25 best startups • Garda Pangan
maximum of 3 (three) Indonesian qualified for the Final Pitching Day A Food Bank movement that aims
citizens aged 18-30 years. Next, the round. They had the opportunity to to coordinate excess food from the
startup teams could register their take part in The NextDev Academy’s hospitality industry and the food
solutions through the site www. startup business development industry that would otherwise be
thenextdev.id. The registration program, and obtain some form wasted for donations to people
category was open to all fields without of support from Telkomsel for in need.
limitation this year, so registered their startup acceleration, such as
startups could submit solutions in Seed Fund (seed funding for best • HelloBeauty
any sector. However, as reference for startups), Investors (access to angel The best beauty marketplace
the creation and basis of developing investors & Venture Capital/VC), service and the largest beauty
their solutions, public sectors where Mentoring (mentors dedicated to artist community in Indonesia,
startups can directly touch aspects startups), Knowledge (training from HelloBeauty provides a support
startup experts and practitioners), system for beauty professionals
Marketing (opportunities for strategic who want to manage and grow
collaboration with Telkomsel and their business online, while
access to its customers), Media helping Indonesian women to find
and order beauty services easily,
anytime, anywhere.
3.80% 7.50%
KALIMANTAN SULAWESI
0.2%
MALUKU
16.70%
SUMATERA
69.4% 0.1%
JAVA
2.40% PAPUA
NUSA TENGGARA
Based on distribution data of The 69.4% and 16.7%. Meanwhile, the relevant capabilities to create the right
NextDev participants, from a total number of registrations in Eastern digital products through the program
of 4,091 early stage startups in Indonesia was dominated by Sulawesi The NextDev On The Mission 2018.
Indonesia, only 9.93% were from with 7.5%. Even combined with
Eastern Indonesia. Most of the early registrations from Papua, Maluku and The lack of registration from the
stage startups who registered at Nusa Tenggara, which respectively eastern part of Indonesia made
The NextDev came from the West represented only 0.1%, 0.2%, and Telkomsel aware of the need
Indonesia region. The total number 2.4% of all submissions, the number to increase digital interest and
of startups from Java and Sumatra of registrations from Eastern development there.
that registered respectively reached Indonesia fell short of 10%.
Thus through The NextDev, Telkomsel
Building on this issue, Telkomsel supports young creators to produce
The NextDev and Binar Academy initiatives and breakthroughs that can
held a derivative program that deliver positive social contributions to
will explore the digital education Indonesia’s future. This is aligned with
segment for local youth. In its 4th Telkomsel’s view that a creation has
year of implementation, Telkomsel high valuable if it is able to deliver a
The NextDev will equip the young solution that benefits society.
generation of Eastern Indonesia with
ON THE MISSION
PHASES
1 2 3
TRAINING &
KICK OFF KICK OFF
Inspiring Session COACHING 5 products
Assesment 100 pax For 30 individuals showcase/live demo
duration 30 days
This step is a manifestation of the application of #InternetBAIK behavior in everyday life. Thus the audiences involved
specifically targeted high school teachers as well as high school and vocational students, who already have a better
understanding of cyberspace and social media.
This year #InternetBAIK socialization and programs were carried out in six cities, namely: Karawang, Malang, Bandung,
Medan, Banjarmasin and Kendari for 2 days filled by talkshow which discussing about Smart Social Media, creative writing,
and creating creative & positive content.
This program challenged participants to produce inspirational content for dissemination on social media, in collaboration
with teachers and students from each participating school.
In order to expand the #antiHoax campaign to reach adults who often spread hoaxes through message sharing applications,
Telkomsel released educational video material related to anti-hoax actions that was disseminated through groups in the
message sharing application.
Medan Tenggarong
2016 | 2018 Palembang 2016
2016
Pekanbaru
Pontianak
2016 Nunukan
2017
2016 Manokwari
Dumai
2017 2016
Jayapura
2017
Palu
Karawang 2017
2018
Purwokerto Kendari
Bengkulu Pare-Pare 2018
Bekasi 2017 2017
2017 2016 Banjarmasin Ambon
Semarang
2017 2018 2017
Serang Bantaeng
Denpasar
2017 2016
2017
Sukabumi
2016 11 cities 2017
Yogyakarta
2017 16 cities Bandung
2018
2016 Mataram
Malang
2018 7 cities 2018
2017 Kupang
Tasikmalaya 2016
2016
This is also expected to support iii. Train participants to use c. SOCIAL ASSISTANCE - To
the continuity of Telkomsel’s technology for effective disaster Communities Affected by Disasters
operations during disasters, where management. In 2018. Telkomsel continued to
telecommunication services are iv. Improve communication through actively participate in various
essential for the acceleration practical digital-based solutions. humanitarian activities, providing
of disaster recovery. Early and social assistance for victims of
appropriate handling of disaster b. MAPPER TRACKER SYSTEM - disasters. Several actions taken this
situations plays a very important Disaster Management Technology year include assistance for victims
role in ensuring that any affected Disaster mitigation is presently a of floods in Serang; earthquakes in
production tools belonging to national priority, with dedicated Lombok; earthquake, liquefaction
Telkomsel can function. response agencies established at and tsunami in Palu; the Lion Air
The general purpose of national and local levels. Currently, JT-610 plane crash in Banten waters;
implementing IT-based emergency field information updates are and tsunami in the Banten and
response training based is still manual resulting in delayed Lampung regencies.
as follows: responses due to delays in
information. The assistance for disaster victims
i. To provide basic knowledge included logistical support for the
of disaster management and Mapper tracker is a map-based daily needs of the community, as
concepts. geographic information system that well as the establishment of free
ii. Socialization and application functions as an information center telecommunications posts where
of IT-based disaster mitigation which can visually show disaster the affected communities could
facilities. conditions and disaster response fulfill their communication needs.
iii. To establish a disaster response efforts, becoming a center for the On the other hand, where large scale
community and standardize latest updates and monitoring of disasters took place, Telkomsel
disaster management SOP. member movements. also participated in the recovery
process, for example by supporting
The specific objectives of This mobile information center the construction of public facilities
implementing IT-based emergency can serve as the media center at that are frequently used by
response training re as follows: every disaster site. This system will local communities.
enable the media to easily see the
i. Trainees are able to identify the areas affected by natural disasters,
potential for disasters in their will support mobility in handling
surrounding environment. victims, and provide photo updates
ii. Trainees are able to without endanger oneself.
apply the principles of
disaster management to
their surroundings.
Employee Volunteers in Nagari Kinali - Pasaman Barat, teach the community how to package
avocados as part of e-logistic material
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3. Distribution of Sacrificial 4. Assistance for 5,000 Orphans
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Animal Parcels – Idul Adha 2018 and Underprivileged Christmas
On Eid al-Adha 10 Dzulhijjah 1439 2018
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Hijriyah 2018, Telkomsel provided In order to welcome Christmas Day 0 1 1 0
740 sacrificial animals, consisting of 2018, Telkomsel held a series of 0 0 0
118 cows and 622 goats. Packets of charity activities in four cities, namely 1 0 0 0
sacrificial meat were delivered to more South Tangerang (December 6, 2018), 0 0 1 0
than 42,000 beneficiaries, namely Palangkaraya (December 10, 2018), 0 0 1 1
the needy who are entitled to receive Lampung (December 13, 2018), and
0 1 1
it, located at hundreds of points in Denpasar (December 20, 2018). At
0 0 1
various parts of Indonesia. Overall, the event Telkomsel handed over
the number of Telkomsel sacrificial assistance for the needs of 2,500
1 0
meat packages distributed increased orphans/underprivileged children 1 0
compared with 2017, in accordance through various social foundations, 1 0
with the expansion of Telkommsel’s provided social assistance to these 0
operational coverage and Telkomsel’s foundations / orphanages, provided 0
commitment to show its concern for cheap basic food packages to 2,500 0
the people of Indonesia. poor individuals, and carried out joint
cleaning activities at foundations
and churches around the operational
locations of Telkomsel.
MANAGEMENT DISCUSSION
& ANALYSIS
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150 PT Telekomunikasi Selular
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ANNUAL REPORT 2018 151
MANAGEMENT DISCUSSION & ANALYSIS
Besides increasing its 4G coverage, With take up strategy implemented Digital Business. We deployed 28,376
Telkomsel also connected numerous to maintain and improve Data new BTS during 2018, all of which were
new remote areas in the hinterlands, monetization profitabilty, Telkomsel 4G-based BTS. Our data traffic increased
as part of supporting the government’s was nonetheless able to book by 101.7% YoY to 4,373,077 TB fueled
target of bridging the digital divide. substantial Revenue, EBITDA and Net mainly by high Data User numbers,
Telkomsel also gave the public its first Income in 2018 at Rp89.2 trillion, Rp47.4 which grew by 0.7% YoY to reach 106.6
glimpse of 5G future technology during trillion and Rp25.5 trillion respectively. million or 65.4% of our customer base.
the Asian Games 2018, at the Telkomsel These results were mainly driven by Data usage consumption also grew
5G Experience Center. According to transformation initiatives in our Digital enormously by 72.2% YoY to an average
Open Signal, Telkomsel achieved the Business as the engine of growth, of 3,460 MB per user. In terms of
best overall network quality during the along with Cost Leadership initiatives infrastructure, by the end of 2018 our
year supported by a total of 28,376 new to effectively lower the growth of BTS on-air totaled 189,081 units (+17.7%
4G BTS. Operational Expenses compared to the YoY), 73.4% of which were 3G/4G BTS.
previous year. Digital Business posted
Long term, the outlook for the significant growth of 19.8% YoY on the Operational Results
telecommunications industry is solid. back of 16.4% YoY growth in Data and Customer Base
The Indonesian population’s demand 51.2% YoY growth in Digital Services, Telkomsel’s customer base experienced
for data has continued to accelerate, accounting for 53.0% of total revenue a natural cleansing effect from the
supported by improved national up from 42.3% a year ago. These strong SIM card registration exercise. Around
infrastructure, higher smartphone results and consistent quarterly growth, 80% of the churn continued to have
penetration and rising GDP. These trends as well as current market dynamics, identification registered in our network
open up promising opportunities for have confirmed Telkomsel’s belief and meaning that the average number of SIM
telecommunications providers to provide actions in leading the industry towards cards per subscribers decreased, leading
new digital products and services for healthier growth opportunities for Data to higher productivity per SIM card. As of
both retail and enterprise customers, and Digital Services as the future of the 2018 our customer base amounted to 163
who will look to telco providers to telecommunications industry. million subscribers, which we pushed to
provide them with a gateway to the become higher quality with less churn,
digital world. Despite the saturated market and lower cost due to more efficient card
natural cleasing impact of the prepaid production cost, and higher ARPU as
Overview of 2018 Performance SIM card registration exercise, more customers began choosing to buy
The accelerated transition of Legacy Telkomsel successfully maintained an higher margin renewal packages rather
to Data services, combined with the active subscriber base of 163.0 million than lower margin new starer packs.
intense competition landscape and subscribers thanks to effective sales Subscribers were encouraged by the
prepaid SiM card registration exercise, and marketing programs. In line with our More for More initiatives to choose these
put continuous pressure on Indonesian philosophy to always lead in network attractive renewal packages.
telecommunications providers’ pricing supply including in outside Java, towards
and margins throughout 2018. maintaining and strengthening our
network leadership and growing our
106.6 million Sales discount & Others Revenue (2,672) (3,239) -17.5%
IC & IR 4,740 5,398 -12.2%
Data users, Other (USO compensation & network 422 637 -33.7%
representing leased)
Data 41,339 35,524 16.4%
around Digital Service 5,960 3,942 51.2%
89,246
65.4% of the Total 93,217 -4.3%
subscribers. a shift which has been further accelerated by the impact of OTT cannibalization
on Legacy services, Telkomsel’s Legacy business slowed down. Voice revenue
decreased by 18.1% YoY to Rp32,858 billion on the back of a 2.2% YoY decline in
Voice traffic, and SMS revenue declined by 39.1% YoY to Rp6,599 billion in relation
to a 42.9% decline in SMS traffic. In order to manage the downward trend of the
Legacy business, various personal marketing initiatives were introduced such as
offering better value packages and attractive Voice & SMS packages.
Digital Business
Digital Business continued to be the engine of growth, supported by the Company’s
focus of maintaining its lead in 3G and 4G network infrastructure supply. This
segment recorded strong performance with 19.8% YoY growth to Rp47,299 billion
and increased its contribution to total revenue substantially to 53.0% from
42.3% last year.
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BALANCE SHEET
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in billion (Rp) 2018 2017 GROWTH
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STATEMENTS OF FINANCIAL POSITION
0 0 0
Current Assets 16,834 21,098 -20.2% 1 0 0 0
Non-Current Assets 65,816 64,650 1.8% 0 0 1 0
Total Assets 82,650 85,748 -3.6% 0 0 1 1
Current Liabilities 20,737 23,031 -10.0% 0 1 1
Non-Current Liabilities 10,767 8,587 25.4% 0 0 1
Equity 51,147 54,130 -5.5%
1 0
1 0
Total Liabilities & Stockholders Equity 82,650 85,748 -3.6%
1 0
As of 31 December 2018, Total Assets decreased by 3.6% to Rp82,650 billion, total 0
Liabilities decreased by 0.4% at Rp31,503 billion and total Equity decreased by 5.5% 0
to Rp51,147 billion. 0
CASH FLOW
investment activities Cash Flow from Operating Activities 36,910 39,571 -6.7%
was Rp16,095 Cash Flow for Investing Activites (16,095) (13,984) 15.1%
Cash Flow from (for) Financing Activites 2,998 (710) N/A
billion mainly for Dividend Payment (27,865) (34,010) -18.1%
the payment of Net Decrease in Cash & Cash Equivalents (4,051) (9,133) -55.6%
Cash & Cash Equivalents at Beginning of 10,548 19,681 -46.4%
infrastructure Years
spending. Cash & Cash Equivalents at End of Years 6,497 10,548 -38.4%
Net cash generated from operations in FY18 decreased 6.7% YoY to Rp36,910 billion.
Cash flow used for investment activities was Rp16,095 billion mainly for the payment
of infrastructure spending. Net cash generated from financing activities (excluding
Dividend) increased to Rp2,998 billion as the company has drawn the facility of
medium-term loans.
Debt Profile
As of 31 December 2018, Telkomsel’s total outstanding loans amounted to Rp4,750
billion, of which approximately 16% will mature in 2019, while the remaining will
mature in 2023. As of 31 December 2018, Telkomsel’s Debt to Equity Ratio (DER) was
16.9%, decreasing significantly from 32.0% in the previous quarter.
The year-end exchange rates of the Rupiah against the USD were Rp14,481 (31
December 2018) and Rp13,548 (31 December 2017).
Credit Ratings
Telkomsel has excellent credit quality and is one of the highest rated companies in
Indonesia. Telkomsel’s latest ratings issued by Standard & Poor’s (Global) and Fitch
Rating Indonesia are as follows:
Standard & Poor’s BBB (Foreign Currency) Stable June 13, 2018
BBB+ (Local Currency)
Fitch Ratings AAA (National Long- Stable April 18, 2019 Telkomsel
Indonesia Term)
has excellent
Financial Ratios
Telkomsel’s strong financial profile was reflected in several key financial ratios, as credit
follows:
quality and
2018 2017 YoY is one of the
SOLVABILITY
highest rated
Debt* to Equity 16.9% 10.5% 6.4ppt
Debt* to EBITDA 16.7% 10.6% 6.1ppt companies in
Total Liabilities to Equity 61.6% 58.4% 3.2ppt
Indonesia.
*) Debt includes Obligations under finance lease - net of current maturities.
PROFITABILITY
Return on Assets 30.3% 34.6% -4.3ppt
Return on Equity 48.5% 53.6% -5.1ppt
BOARD OF COMMISSIONERS
Alex J. Sinaga
President Commissioner
Ririek Adriansyah
President Director
NORTH SUMATERA Banda Aceh Jl.T.Daud Beureueh No. 23, Kp.Laksana, Kec.Kuta Alam, Banda Aceh 23123
Binjai Jl. Soekarno Hatta No. 121, Binjai
Gmp Putri Hijau Graha Merah Putih Lt. 1, Jl. Putri Hijau No.1, Medan 20111
Kisaran Jl. HOS. Cokroaminoto No. 30-32, Kisaran 21215
Kualanamu Bandar Udara Internasional Kualanamu, Medan, Sumatera Utara
Lhokseumawe Jl. Merdeka No. 147-148 Simpang Empat Lhokseumawe 24312
Medan Lippo Plaza Jl. Imam Bonjol No. 6 Lt. UG No. 17A-17B, 18A-18B, Medan
Medan Sun Plasa Sun Plasa Lt. 1 Blok A1 No. 5 Jl. KH. Zainul Arifin No. 7, Medan
Meulaboh Jl. Nasional Ujung Baroh, Kec.Johan Pahlawan, Meulaboh, Aceh Barat
Padang Sidempuan Jl. Sisingamangaraja No. 212 ABC, Kel. Sitamiang, Kec. Padangsidimpuan Selatan, Kota
Padang Sidimpuan 22721
Pematang Siantar Kompleks Megaland Jl. Asahan Blok A No. 53 Pematang Siantar 21136
Sibolga Jl. M. H. Thamrin No. 58 Sibolga 22521
Balige Jl. SM. Raja No. 204, Balige
Bireun Jl. Sultan Iskandar Muda No. 17, Desa Bireuen Meunasah Blang, Kec. Kota Juang, Kab. Bireuen 24211
Gunung Sitoli Jl. Muhamad Hatta No. 2, Kel Pasar Gunungsitoli, Kec. Gunung Sitoli, Kab. Nias 22813
Kabanjahe Jl. Veteran No. 23 b-c (depan kantor DPRD Kari), Kabanjahe
Kampung Lalang Jl. Gatot Subroto Km. 7.8 Blok A No. 9 Comp. Makro Medan Sunggal
Kota Pinang Jl. Bukit Kotapinang, Kel. Kotapinang, Kec. Kotapinang, Kab. Labuhanbatu Selatan
Krakatau Jl. Gunung Krakatau No. 191 A Medan
Langsa Jl. Ahmad Yani No. 108, Kota Langsa
Lubuk Pakam Jl. Dr. Sutomo No. 7 Lubuk Pakam, Deli Serdang
Medan Fair Plaza Jl. Gatot Subroto Plaza Medan Fair Lt. 1 No. 52-53 Medan
Medan Karyajasa Jl.Tritura, Ruko Titi Kuning Mas B-3, Medan
Medan Sutomo Jl. Sutomo Ujung No. 7/9, Kel. Gaharu, Kec. Medan Timur, Medan 20235
Panyabungan Jl. Willem Iskandar No. 117, Panyabungan Kota, Kab. Mandailing Natal 22913
Plaza Millenium Jl. Kapten Muslim N0. 111 Plaza Millenium Lt. Dasar No. 4-5, Medan
Rantau Prapat Jl. SM. Raja Simpang Mangga Atas, Kel. Bakaran Batu, Kec. Rantau Selatanm, Kab.
Labuhan Batu
Sabang Jl. Oentoeng Suropati, Kel. Kota Atas, Kec. Sukakarya Sabang 23512
Setui Jl.Teuku Umar No. 232, Kelurahan Setui, Kec. Baiturahman, Banda Aceh 23243
Sigli Jl. Iskandar Muda No. 32 Blok Bengkel, Kec. Kota Sigli, Kab. Pidie-Sigli Aceh
Stabat Jl. Jend. Sudirman No. 14A, Kel. Perdamaian, Stabat
Takengon Jl. Lebee Kadir No. 243, Takengon, Blang Kolak, Bebesan, Aceh Tengah
Tanjung Balai Asahan Jl.Teuku Umar No. 120 Tanjung Balai 21312
Tanjung Morawa Jl. Medan Km.17.5, Komp. Suzuya Plaza Blok A6, Tanjung Morawa, Deli Serdang
Tarutung Jl. Mayjend DI Panjaitan No. 143, Kec. Tarutung, Kab. Tapanuli Utara 22412
Tebing Tinggi Jl. Jend. Sudirman No. 405F Tebing Tinggi
Wahidin Jl. Dr. Wahidin No. 46 /4-AA Medan 20211
Lubuk Pakam Jl. Hasanuddin No. 1, Kel. Lubuk Pakam I,II, Kec Lubuk Pakam 20511
CENTRAL SUMATERA Batam Center Jl. Engku Putri Batam Centre Batam 29432
Batam Penuin Jl. Pembangunan Nusa Indah Komplek Penuin Regency No. 3-4 Batu Selicin Lubuk Baja Batam
Dumai Jl. Jendral Sudirman No. 153 Riau 28812
Mall Ska Mall SKA Lt. 2 Unit 23-26, Jl. Soekarno Hatta, Pekanbaru
Padang Jl. Khatib Sulaiman No. 51 Padang 25135
Pekanbaru Gd. Graha Merah Putih, Jl. Jend Sudirman No. 199 Pekanbaru
Tanjung Balai Karimun Komplek Karimun Centre Jl. A Yani No. 9-10 Kolong, Tg. Balai Karimun 29661
Tanjung Pinang Jl. Basuki Rachmat No. 9 Tanjung Pinang 29124
Tembilahan Jl. M Boya RT 004 RW 001 Tembilahan
Bagan Batu Jl. Jendral Sudirman No. 745, Bagan Batu, Kec.Bagan Sinembah, Kab. Rokan Hilir 28992
Bagan Siapiapi Jl. Pahlawan No. 74 Bagansiapiapi Rokan Hilir
Bangkinang Jl. DI. Panjaitan No. 88C, Depan Plasa Telkom Bangkinang, Kab. Kampar 28411
Batu Sangkar Jl. Ahmad Yani Pincuran 7, Kec. Lima Kaum Batusangkar, Kab. Tanah Datar, Sumatera Barat 27211
Bengkalis Jl. A Yani Depan Kantor Bupati, Bengkalis 28712
Botania Komp. Pertokoan Botania Garden Blok B12 No. 2B Batam
Bukit Tinggi Jl. Ahmad Karim No. 8c, Kel. Benteng Pasar Atas, Kec. Guguk Panjang, Bukittinggi 26100
Dabo Singkep Jl. Kartini No. 17A, Kec. Singkep, Kab. Lingga, Dabo Singkep 29871
Duri Jl. Hangtuah No. 10 RT 02 RW 10 Kel. Duri Barat, Kec. Mandau Duri, Riau 28884
Lubuk Alung Jl. Raya Padang Bukittinggi Pasar Lubuk Alung Padang Pariaman, Sumatera Barat 25581
Mall Panbill Lt. Dasar KD 2, Panbil Mall Muka Kuning, Batam 29433
Nagoya Hill Ruko Nagoya Hill Mall Blok O No. 12B-15, Kec. Lubuk Baja, Nagoya Batam, Kep. Riau 29432
Natuna Jl. Datok Kaya Wan Mohd Benteng No.116, Kec. Bunguran Timur, Kota Ranai, Kab. Natuna
Simpang Aru Jl. Imam Bonjol No. 21F, Kel. Pondok, Kec. Padang Selatan
Pangkalan Kerinci Jl. Lintas Timur No. 11, samping BPJS Kesehatan Pasar Baru Pangkalan Kerinci, Kab.
Pelalawan, Riau 28300
Pasaman Jl. Jend. Soedirman Simpang Empat Selatan, Kec. Pasaman, Kab. Pasaman Barat, Sumatera
Barat 26566
Payakumbuh Jl. Soekarno Hatta No. 37-39, Kel. Padang Tangah, Kec. Payakumbuh Barat, Sumatera Barat
Pekanbaru Panam Jl. HR Subrantas Km. 12,5 (samping Riau Pos), Panam
Perawang Jl. Raya Perawang No. 79 KM. 6, Kel. Perawang, Kec. Tualang, Kab. Siak, Riau 28772
Rengat Jl. Narasinga No. 04 Kambesko (Depan Kantor Pos), Rengat, Inhu, Riau-29300
Selat Panjang Jl. Diponegoro No. 107C, Kab. Kepulauan Meranti, Selatpanjang, Riau 28753
Solok Jl. M. Yamin No. 60, Kel. PPA, Kec. Tj. Harapan, Kota Solok 27322
Sungai Rumbai Jl. Lintas Sumatera depan lapangan sepak bola Sungai Rumbai, Kec. Sungai Rumbai, Kab.
Dharmasraya
Tanjung Batu Jl. Jend. Sudirman No. 216 RT 02/03, Tanjung Batu Kota, Tanjung Batu Kundur, Kepri 29662
Tanjung Uban Jl. Permaisuri No. 2, Tanjung Uban (depan Wisma Pesona), Kab. Bintan 29152
Teluk Kuantan Jl. Ahmad Yani No. 33 Koto Taluk, Kec. Kuantan Tengah, Kab. Kuantan Singingi
SOUTH SUMATERA BELITUNG Jl. Jend Sudirman No. 28 D-E Pangkal Lalang, Belitung 33412
BENGKULU Jl. Kapten Tendean No.86 Km.6,5 Bengkulu 38225
Jambi Jl. HM Yusuf Singadekane No.09 Telanaipura, Jambi 36122
Lampung Komp. Villa Citra Blok RE I-III Jl. P. Antasari, Bandar Lampung 35132
Lubuk Linggau Jl. Yos Sudarso No. 13 A, RT. 04, Kel. Taba Jemekeh, Kec. Lubuk Linggau Timur 1, 36125
Muara Bungo Jl. Jendral Sudirman No. 76, Muara Bungo 37214
Palembang Jl. Veteran No. 88A Palembang 30114
Pangkal Pinang Komp. Villa Bangka Asri No. 8 Jl. Raya Koba Pangkalpinang, Bangka 33171
Alang Alang Lebar Jl. Raya Palembang-Betung KM. 15 No. 10, Kel. Sukajadi, Kec. Talang Kelapa Banyuasin
30716 Alang-alang Lebar
Bandar Jaya Jl. Proklamator raya No. 71C, Bandar jaya Terbanggi Besar, Lampung Tengah 34162
Batu Raja Jl. Ahmad Yani No. 84, Kemalaraja Ata, Pasar Baru, Baturaja
Belitang Jl. Jendral Sudirman Komp. Ruko Belitang Mas Gumawang BK. 10 OKU Timur Sumsel 32382
Betung Jl. Palembang-Betung No. 76, RT.003/001 LK.I, Kel. Betung, Kec. Betung Banyuasin 30758
Curup Jl. M.Hasan No. 61 (samping Pasar Bang Mego), Kel.Pasar Tengah Curup, Bengkulu
Hayam Wuruk Jl. Hayam Wuruk No. 109/19, RT.9, Jambi
Indralaya Jl. Lintas Timur Palembang-Kayuagung Km. 36, Komplek Ruko TPI Blok B1, Indralaya Ogan
Ilir Sumsel
Kalianda Jl. Kusuma Bangsa No.88B Kalianda Lampung Selatan 35513
Kayu Agung Jl. Letnan Muchtar Saleh Blok A No. 2 Ogan Komering Ilir, Sumsel
Kedaton Jl. Teuku Umar No.43C Kedaton Bandar Lampung 35147
Kotabumi Jl. Jend. Sudirman No. 414, Kotabumi, Kel. Tg Aman, Kec. Kotabumi Selatan, Kab. Lampung Utara
Kuala Tungkal Jl. Ki Hajar Dewantara No. 30B Kuala Tungkal
Lahat Jl. Kolonel Burlian No. 182 Talang Kapuk Kel. Pasar Lama Lahat, Sumsel 31413
Manna Jl. Letnan Tukiran No. 46, RT 002/RW 000, Kel. Pasar Baru, Kec. Kota Manna Bengkulu
Selatan 38513
MDP Palembang Gedung MDP Lt.2, Jl. Jend. Sudirman KM 4 (simpang POLDA ), Palembang 30128
Merangin Jl. Jend. Sudirman Lintas Sumatera KM 3, Kec. Nalotantan Kel. Sungai Ulak, Merangin,
Jambi 37300
Metro Lampung Jl. Jendral Sudirman No. 282 Metro Lampung
Muara Enim Jl. Jendral Sudirman Talang Jawa Atas, Kel.Pasar III, Kab.Muara Enim 31315 (Samping Bank BRI)
Muntok Jl. Jendral Sudirman Pal 2 Ruko Sin-Sin Desa Air Belo Bangka Barat, Kep. Bangka Belitung 33351
SOUTH SUMATERA Natar Jl. Raya Natar No 78E, Desa Merak Batin, Kec. Natar, Kota Lampung Selatan, Lampung 35362
Palembang Kenten Jl. MP.Mangkunegara No.2 RT.40 RW.017, Perumnas Sako Kenten, Kel.8 Ilir, Kec.Ilir Timur II
Palembang 30163
Palembang Square Komp. Ruko Palembang Square Blok R 126 Jl. POM IX Palembang
Prabumulih Jl. Jend. Sudirman No. 2 (samping Jati Jepara), Kel.Muara Dua, Kec.Prabumulih Timur
Pringsewu Jl. Ahmad Yani No. 188A-B Pringsewu 35373
Raden Intan Jl. Raden Intan No.57A, Kel.Enggal, Kec. Enggal Bandar Lampung
Rimbo Bujang Jl. Pahlawan Unit 2 (depan Polsek), Kel. Wirotho Agung, Kec.Rimbo Bujang, Kab.Tebo, Jambi 37553
Sarolangun Jl. Lintas Sumatera KM 1, Kel. Augading, Simpang Raya RT.08 No. 2, Kab. Sarolangun, Jambi
Sebrang Ulu Jl. Ahmad Yani No. 30 RT.20 RW.01, Kel.13 Ulu, Kec.Seberang Ulu II, Palembang 30263
Sekayu Jl. Kol Wahid Udin No. 559D Ruko Sejahtera, Kec.Sekayu, Kab.Musi Banyuasin 30711
Sribawono Jl. Jend Sudirman No.16A, Kel.Srimenanti, Kec.Bandar Sribawono Lampung Timur 34199
Sungai Liat Jl. Jend. Sudirman, Ruko Permata Indah Blok C No.1, Kel. Sungai Liat, Kec. Sungai Liat, Kab.
Bangka 33211
Sungai Penuh Jl. Jendral Sudirman No. 88A Amar Sakti, Kel.Pondok Tinggi Kota Sungai Penuh 37114
Teluk Betung Jl. Laksamana Malahayati No. 103, Kel.Kangkung, Kec.Teluk Betung Selatan Bandar
Lampung 35224
Tulang Bawang Jl. Lintas Timur Unit 2 Kp. DWT Jaya, Kec.Banjar Agung, Kab.Tulang Bawang, Lampung 34595
WESTERN GTG BSD Graha Telekomunikasi Lt. Dasar Jl. Raya Serpong Sektor IV BSD Tangerang 15322
JABOTABEK
Central Park Mall Central Park Lt. 3, Lot-116-118, Jl. Letjend S. Parman, Kav. 28, Jakarta 11470
Cilegon Graha Sucofindo Lt. 1, Jl. Jendral A. Yani No. 106, Cilegon 42426
Serang Jl. Raya Cilegon KM. 2, Kepandean, Serang
Balaraja Jl. Raya Serang KM. 24 No. 88, Balaraja (Depan PT Dharma Polimental), Tangerang, Banten 15610
Bintaro Mall Bintaro Jaya Xchange, CBD Bintaro Jaya Sektor VII Lt. G No.121 Tangerang Selatan 15227
Cengkareng Ruko Mutiara Palem Blok A2 No.11, Cengkareng, Jakarta 11730
Cikupa Ruko Belgie Blok B.05B No.1, Citra Raya Square II, Perumahan Citra Raya Cikupa, Jl. Raya
Serang KM 14.7 Tangerang
Ciputat JL. Dewi Sartika No. 71 D, Cipayung, Ciputat, Tangerang Selatan 15411
Kebon Jeruk Jl. Kebon Jeruk No. 24 RT 002/009 Batusari, Kel. Kebon Jeruk, Kec. Kebun Jeruk, Jakarta 11530
Labuan Jl. Perintis Kemerdekaan No. 24 C-D Labuan, Banten
Mall Tangerang City Mall Tangerang City Lt. LG Blok C61, Jl. Jend. Sudirman No. 1, Cikokol, Tangerang, Kec.
Tangerang, Banten 15117
Pandeglang Jl. Lapangan Sukarela No.2E, Kadu Pandak Pandeglang 42213
Rangkasbitung Rangkas Bitung Plaza (RABINZA) Jl. RT Hardiwinangun Ruko Rabinsa Blok A No.15, Kel.
Muara Ciujung Timur, Kec. Rangkas Bitung, Kab. Lebak 42314
Summarecon Mall Serpong Mall Summarecon Serpong 2 Lt. Unit 2 F-239, Tangerang, Banten 15810
Supermal Karawaci Supermall Karawaci e-Center, Lt. LG Blok A5/4-A5/7, Jl. Boulevard Diponegoro No. 105,
Bencongan, Kelapa Dua, Tangerang, Banten 15810
T3 Bandara Jl. Pajang Kecamatan Tangerang, Kota Tangerang Bandara Soekarno-Hatta Kedatangan
Gate 5 Lt. GF 19120
Lounge Bandara Bandara Soekarno Hatta Terminal 2
CENTRAL JAKARTA Gandaria City Mal Gandaria Lt. 1 unit 137-141 Jl. KH. Syafii Hazami No. 8, Jakarta 12240
Jakarta Pusat (Wisma Alia) Wisma Alia Lt. 1-2, Jl. M. Ridwan Rais 10-18, Jakarta 10110
Bassura City Mall Lt. 1, Jl. Basuki Rahmat No. 1A RT.008 RW.010 Jatinegara, Cipinang Besar, Jakarta 13410
Cempaka Mas Lt. LG, Jl. Letjen. R. Suprapto, Sumur Batu, Kemayoran, Jakarta 14360
Cijantung Mall Cijantung Lt. 1 No. 26-27, Cijantung, Jakarta 13770
Emporium Pluit Emporium Pluit Mall, Jl. Pluit Selatan Raya Lt. 2, Jakarta 14440
Grand Indonesia Mall Grand Indonesia Lt. 5, Jl. M.H Thamrin No.1, Jakarta 10310
Kota Kasablanka Jl. Casablanca Raya Kav. 88, Lt. 2, Jakarta 12870
Mall Kelapa Gading 3 Mall Kelapa Gading 3, Lt. 2 Jl. Boulevard Kelapa Gading blok M RT 13/RW 18, Kelapa Gading
Timur, Jakarta 14240
Mall Ambassador Mall Ambassador Lt. 2 No. 46, Jl. Prof. Dr. Satrio, Jakarta 12940
Metro Cipulir Mall Mall Metro Cipulir, Lt. LG Blok A No. 1, Jl. Ciledug Raya No. 1, Jakarta 12240
Pusat Grosir Cililitan Lt. 3A, Jl. Mayjen Sutoyo No. 76 Cililitan Kramat Jati, Jakarta 13640
Plaza Semanggi Plaza Semanggi Lt. 2 Kav. 046-047, Jl. Jend. Sudirman Kav. 50 Semanggi Jakarta 12930
Pluit Ruko Muara Karang Raya No. 52 Pluit, Jakarta 14450
Pondok Bambu Jl. Pahlawan Revolusi No. 41 Pondok Bambu, Jakarta 13470
Pondok Indah Mall Street Gallery Lt. 2 No. 205, Pondok Indah Mall 3, Jl. Metro Pondok Indah Blok IIIB,
Kebayoran Lama, Jakarta 12310
Roxy Mas Komp. Ruko ITC Roxy Mas Blok D1 No.1-7, Jl. KH. Hasyim Ashari, Jakarta 10150
Sawah Besar Jl. Sukarjo Wiryopranoto No. 3 & 3A, Sawah Besar, Jakarta 10120
Yos Sudarso Jl. Yos Sudarso Kav. 23 - 24, Jakarta 14320
LOOP Station Mahakam Jl. Mahakam 1 No. 3 Blok M, Jakarta 12130
Kalibata City Jl. Raya Makam Pahlawan Apartement Kalibata City Blok C No.18, Jakarta 12750
EASTERN Cibubur Lt. 2 Mal Ciputra Cibubur, Jl. Alternatif Cibubur/Jl. Raya Arteri Cibubur KM. 4 Cileungsi,
JABODETABEK Cibubur, Jawa Barat 17435
Karawang Jl. Galuh Mas Raya Ruko Broadway Blok 2 No. 1, Karawang 41361
Sukabumi Jl. RE Martadinata No. 71 Sukabumi
Bekasi Mall Bekasi Cyber Park, Jl. KH Noer Ali No. 177, Bekasi Selatan 17144
Bekasi Timur Ruko Bekasi Town Square Blok I-2, Jl. Chairil Anwar, Bekasi Timur 17113
Bogor Jl. Raya Pajajaran No. 37 Bogor 16143
Cibinong Komplek Ruko Permata Cibinong No. 3A, Jl.Mayor Oking No. 60 Cibinong, Bogor
Cicurug Jl. Siliwangi Blok 2 No. 89, Cicurug, Sukabumi
Cikampek Jl. H. Juanda No. 20, Cikampek 41374
Cikarang Komplek Ruko 21, Jl. Raya Cibarusah No. 21H, Kel. Sukaresmi, Kec. Cikarang Selatan, Kab.
Bekasi 17530
Cinere Mall Cinere Lt. 2 No. 9 Cinere, Jawa Barat 16514
ITC Depok Mall ITC Depok, Lt. Dasar Blok A No. 5, Jl. Margonda Raya Depok 16423
Jampang Kulon Kampung Simpang Bungur, Jampang Kulon, Sukabumi, Jawa Barat 43178
Leuwiliang Jl. Raya Leuwiliang RT.02/RW.05 Kp. Lebak Kaum, Leuwiliang
Margo City Lt. 1 Blok L112 Margo City Mall, Jl. Margonda Raya Depok
Pelabuhan Ratu Jl. Siliwangi No. 47 Pelabuhan Ratu, Sukabumi
Plaza Indah Bogor Plaza Indah Bogor Blok BI - 5 Lt. 1 Jl. Sholeh Iskandar, Cimanggu Bogor
Purwakarta Jl. Terusan Ibrahim Singadilaga, Ruko Pembaharuan No. 12, Kel. Nagrikaler, Kec. Purwakarta 41115
west java Telkomsel Digilife Dago Jl. Ir. H. Juanda No. 8 Citarum, Bandung Wetan, Kota Bandung, Jawa Barat 40116
Cianjur Jl. Abdullah bin Nuh No. 64-66 Cianjur
Dago Jl. Ir. H. Juanda no. 252 Bandung 40134
Tasikmalaya Jl. Panglayungan II No. 3 - 5 Tasikmalaya 46134
Banjar Jl. Let. Jend Suwarto No. 03 RT01 RW01 Kel. Hegarsari, Kec. Pataruman, Kota Banjar 46311
Bantarkalong Jl. Simpang No. 11 Bentar Kalong, Tasik
Bec Istana BEC Lt. LG Jl. Purnawarman No. 13-15 Bandung
Btc BTC Mall Jl. DR Djundjunan No. 143-149 Lt. GF Blok A1 No. 2-3 Bandung
Ciamis Jl. KH. Ahmad Dahlan No. 13B Ciamis
Cimahi Plaza Sangkuriang Jl Sangkuriang No 19-23, Cimahi
Cirebon Super Blok Mall Cirebon Superblok (CSB) Lt. 2, Jl. Dokter Cipto Mangunkusumo No. 26 Cirebon, Jawa
Barat
Garut Jl. Pramuka Ruko IBC D-19 Depan Ramayana, Kel. Pakuwon, Kec. Garut Kota Kab. Garut
Indramayu Jl. D.I Panjaitan RT03/RW03 No.54, Indramayu 45212
Jatibarang Jl. Mayor Dasuki No. 58/82 Jatibarang, Kab. Indramayu 45273
Kabupaten Cirebon Ruko Simpang Tiga Jl.Merdeka Utara No. 1 Ciledug Cirebon 45188
(Ciledug Cirebon)
Kopo/Miko Mall (MTC) Miko Mall Jl. Kopo No. 599 Lt. 1 Blok B1 20-30, Kel. Cirangrang, Kec. Babakan Ciparay
Bandung 40255
Kota Cirebon Jl. Tuparev No. 57 Cirebon
Kuningan Jl. Siliwangi No. 196 Cigembang Purwawinangun Kuningan 45512
Lembang Jl. Raya Lembang No. 241 Lembang
Majalaya Ruko Permata Majalaya Blok B No. 2, Jl.Tengah 3 Majalaya 60882
Majalengka Jl. KH. Abdul Halim No. 158, Majalengka 45418
Mtc Jl. Soekarno-Hatta No. 590, Ruko MTC D-18 Bandung 40286
Padalarang Jl. Rancabali No. 78A Padalarang Bandung Barat 40553
Pamanukan Jl. Ion Martasasmita No. 12F, Pamanukan, Subang 41254
Pangandaran Jl. Merdeka KM 0,5 RT03/RW03 Pananjung, Kec. Pangandaran, Ciamis 46395
Rancaekek Jl. Raya Rancaekek No. 151 Sumedang
Singaparna Jl. Raya Timur No. 212 Singaparna, Kab. Tasikmalaya
Soreang Jl. Al-Fathu Ruko Bale Sakanca Blok A.03 Desa Pamekaran, Kec. Soreang, Kab. Bandung 40912
Subang Jl. Kapt. Hanafiah Ruko C8, Kel. Karanganyar, Kec. Subang, Kab. Subang 41211
Sumber Jl. P .Cakrabuana - Kemantren Ruko Grand Duta 14A Sumber, Cirebon 45611
Sumedang Jl. Mayor Abdurrahman No. 154 Komplek Pujasera Sawopolo Sumedang
Sunda Jl. Sunda No. 16, Bandung 40112
Ujung Berung Jl. A.H. Nasution No. 228 Bandung 40614
Lembong Jl. Lembong 15 Bandung
LOOP Station Diponegoro Jl. Diponegoro No.24 - Bandung
Trans Studio Mall Bandung Trans Studio Mall Lt. 3 Jl. Gatot Subroto No. 289 Cibangkong, Bandung, Jawa Barat 40273
Festival Citylink Jl. Peta No.241, Suka Asih, Bojongloa Kaler, Bandung, Jawa Barat 40232
BALI NUSA Denpasar Gedung Plasa Telkom, Jl. Teuku Umar Nomor 6, Denpasar 80114
TENGGARA
Kupang Jl. W.J. Lalamentik 88 Oebufu Kupang 85119
Kuta Mall Bali Galeria Lt. 2, Jl. By Pass I Gusti Ngurah Rai, Simpang Dewa Ruci Kuta Bali (Simpang
Siur)
Mataram Jl. Pejanggik 47 F Mataram Lombok 83231
Renon Jl. Raya Puputan Renon No. 33, Renon, Denpasar
Atambua Jl. Adam Malik No. 5, Kel. Beirafu, Kec. Atambua Barat, Kab. Belu 85711
Bima Jl.Soekarno Hatta kelurahan Pane (depan Gedung Koni lapangan manggemaci) Kota Bima
Gatsu Jl. Gatot Subroto Timur no 36 C, Denpasar 80237
Gianyar Jl. By Pass Darmagiri Desa Buruan Kecamatan Blahbatuh Kabupaten Gianyar (Dewatacom)
Gunung Agung Jl. Gunung Agung 125B, Denpasar 80118
Karang Asem Jl . Jendral Sudirman No. 98 C Amlapura, karangasem, 80813
Kefamenanu Jl. Basuki Rahmat Kel. Benpasi, Kec. Kota Kefamenanu
Lippo Mall Kupang Jl. Veteran, Kel. Fatululi, Kec.Oebobo, Kupang, NusaTenggaraTimur
Lombok Epicentrum Mall Jl. Sriwijaya No. 333, Mataram, NTB 83127
Lombok Utara Jl. Raya Tanjung komplek Pertokoan (Depan Lapangan Umum Super Semar) Tanjung,
Lombok Utara, 83352
Maluk Newmont Jl. Raya Maluk No. 141 Maluk, Sumbawa Barat 84357
Maumere Jl Ahmad Yani Kelurahan Nangameting Kecamatan Alok Timur Kabupaten Sikka 86111
Negara Jl. Ngurah Rai 86, Negara 82217
Nusa Dua Jl. Bypass Ngurah Rai No. 122, Mumbul, Nusa Dua 80363
Ruteng Jl. Kartini No. 2, Desa Lawir, Kec. Langke Rembong, Kab. Manggarai 86516
Selong Jl. Pejanggik No.53 Pancor (Komplek Pertokoan Yanmar baru), Kel. Majidi, Kec. Selong,
Lombok Timur 83611
Singaraja Jl. A. Yani No. 72 Singaraja 81116
Soe Ruko Baru Soe Jl. Hayam Wuruk No. 16A, Kel. Taubneno, Kota Soe, Kab. TTS, NTT 85511
Sumbawa Besar Jl. Mangga No.09 Kel.Umasima Sumbawa Besar, NTB
Sunset Road Jl. Sunset Road No. 16C Badung Bali
Tabanan Jl. Ir. Soekarno No. 99D (Bypass Kediri), Kec. Kediri, Tabanan 52151
Taliwang Jl. Jendral Sudirman No. 30 Taliwang, Sumbawa Barat 84355
Waingapu Kompleks Pertokoan Permata Sari Jl. Ahmad Yani No.4, Blok A2, Mentawai, Waingapu 87111
KALIMANTAN Tanjung Jl. Ir PHM Noor RT. 08 Desa Mabuun, Kec. Murung Pudak, Kab. Tabalong, Kalimantan
Selatan 71571 (400 meter dari tugu Obor arah ke tanjung)
Tanjung Redep Jl. Niaga 1 RT.1 No. 19 Tj. Redep, Berau 77311
Tanjung Selor Jl. Duku RT.15 Komp. Ruko No. 2 (Samping Star Swalayan) Tanjung Selor 77212
Tenggarong Jl. Patin No. 09 RT.28, Kel. Timbau, Kec. Tenggarong, Kab. Kutai Kartanegara Kalimantan
Timur 75511
MALUKU PAPUA Ambon Gedung Telkom, Jl. Dr. J.B. Sitanala No. 9A Talake Ambon 97115
Jayapura Gedung Telkom, Jl. Koti No. 1 Jayapura
Manokwari Jl. Merdeka No.66 Manokwari ( Samping Plaza Telkom)
Sorong Jl. Ahmad Yani No. 25 A-B Klademak Sorong 98414
Timika Jl. Hasanuddin Timika 99910
Abepura Jl. Raya Abepura Plasa Telkom
Biak Jl. Jendral Sudirman Ruko Pemda No. 4, Biak 98112
Fak Fak Jl. Salasa Namudat No. 11 Kompleks Ruko Pelabuhan, Fak Fak
Merauke Jl. Raya Mandala, Merauke 99616
Nabire Jl. Pepera Kantor Telkom Kelurahan Karang Mulia( depan Dinas Kehutanan) Nabire 98815
Saumlaki Jl. Ir. Soekarno Depan Kantor Agama Saumlaki
Sentani Jl. Raya Sentani Pojok (Kompleks Ruko BRI unit Hawai), Sentani 99352
Tembagapura Retail Center - Mile 68 , Tembagapura, Timika - Papua 99930
Tual Jl. Gajah Mada/Tanah Putih Tual, Maluku
Wamena Jl.Tamberin Plasa Telkom Wamena
Masohi Jl. Imam Bonjol (Belakang Bank Maluku Lama) Kec. Masohi, Kab. Maluku Tengah
INTERNATIONAL GraPARI Kuala Lumpur Chow Kit Lot 2044-2045 Jl. Tuanku Abdul Rahman seksyen 41 Kuala Lumpur 50480
GraPARI Macau 26 R De Tome Pires Macau
GraPARI Makkah Lantai P3/Food Court di Grand Zam Zam/Abraj Al Bait (Depan Masjidil Haram)
GraPARI Singapore Lucky Plaza Building, 304 Orchard Road, unit 01–026, Singapore 238863
GraPARI Tainan Tainan City, North District Fu Bei Road No. 85
GraPARI Taipei Ruko No. 1A, Lantai B1, Taipei City Mall (Mall Bawah Tanah TMS pintu Y27, Beimen MRT
Ext 3)
GraPARI Tawau Jalan Dunlop Tawau, Malaysia
Plasa GraPARI Hong Kong 11 Keswick Street Causeway Bay (Depan KJRI Hong Kong)
GraPARI Madinah Hotel Al-Salihiya, Lantai M/RF, di depan pintu Masuk nomor 26 Masjid Nabawi, Madina Al
Munawarah, Kode Pos 42311
GraPARI Jeddah Al Moallefeen Street, Al Rehab District 5, Jeddah 21411 (Depan KJRI Jeddah)
GraPARI Chiayi hiayi City, ZhongShan Road No. 522, Taiwan
Telkomsel’s shareholders are PT Telekomunikasi Indonesia Tbk (TELKOM) and Singapore Telecom Mobile Pte Ltd (Singtel
Mobile). TELKOM, which owns 65% of Telkomsel’s issued share capital, is the largest full-service telecommunications operator
in Indonesia. TELKOM is listed on the Indonesia Stock Exchange (IDX:TLKM) and the New York Stock Exchange (NYSE:TLK)
and is majority owned by the Government of Indonesia. Singtel Mobile owns 35% of Telkomsel’s issued share capital and is a
wholly-owned subsidiary of Singapore Telecommunications Limited (Singtel). Singtel is Asia’s leading communications group
with a network of offices in the US, Europe, Asia-Pacific and Middle East. Singtel is listed on the Singapore Exchange (SGX:ST).
PT Telekomunikasi Selular
(Telkomsel)
Telkom Landmark Tower, Tower 1
Jl. Jend Gatot Subroto Kav. 52,
PT Telekomunikasi Indonesia Tbk
Jakarta 12710, Indonesia
(TELKOM)
www.telkomsel.com
Graha Merah Putih
Jl. Japati No. 1, Bandung
Investor Relations
Jawa Barat, Indonesia - 40133
e-mail: investor@telkomsel.co.id
Telepon : +62-22-4521404
Faksimili : +62-22-7206757
Website : www.telkom.co.id
Singtel Mobile
31 Exeter Road - Comcentre
Singapore 239732
Tel. +65-6838 3388
Fax. +65-6738 3769
www.singtel.com