New Century Wellness Group: Case Study 4

1. Review the organization chart you created in Case 1 (chapter 1) and

determine who
should be on the JAD team, and why. Also, how will you create a sense of team
ownership from the start?

Answer

Joint application development is a fact-finding technique which allows users to be active

participants during the development process. Users have a more active role in systems
development. JAD team approach allows users, managers and IT professionals to work together
and gather information, discuss about business needs and new system requirements. JAD team
has a protect leader, who should have strong interpersonal and organizational skills and two
people for recording and documenting the results and decisions. IT staff members serve as JAD
protect leaders. System analysts participate in the discussions and provides support to the
team. Considering the organization chart of new century wellness group, I would put following
members into the JAD team. Doctor Timothy Jones and Dolores Garcia should be included in
the JAD team because since the doctors started the clinic they should be included in the JAD
team as well and regular updates regarding the new information systems should be provided to
them.
Anita Davenport should be there in the team because she is the office manager and
supports seven staff of the clinic who are responsible for communication with patients. Susan
Gifford takes care of the patient medical reports, she should also be there in the JAD team so
that she can give her inputs on what kind of information is needed by receptionists, nurses and
doctors at the time of appointment scheduling and visits. Tom Capletti manages accounts
receivables, should be there in the JAD team because he can give information regarding what is
required for managing the billing. Tammy Alipio manages insurance and billing, should be there
in the JAD team so that she can give information regarding what is required for insurance claim.
Lisa Sung manages the appointments, should be there in the JAD team so that she can give
information regarding her work such as collection of patient details. Carla Herrera manages the
ordering, organizing office and medical supplies, should be there in the team because she can
give information what she need about the supplies. Fred Brown should be included in the JAD
team because he takes care of payroll and human resources issues
3. Develop a checklist that includes several requirements for system output,
input, process,performance, and control.

Answer

System Input

 Patient’s personal information (at or before appointment time) Capstone Case: New
Century Wellness Group Tegan Hatch o Includes Name, address, phone number,
employment, insurance

 Patient History includes current medications, medical history, lab results, etc.

System Output

 Information for Billing/Insurance Claims o this would include the patients name, address,
and insurance information as well as coded procedures for visits or labs.

 Patient History o Accessed by the doctor at the time of the appointment.

 Supplies o sends a notice when supplies are used based off what is done at each
appointment

Processes

 Procedure to Codes o makes sure that each procedure is assigned the appropriate billing
code

 Medication Cross Checking o Double checks to make sure that medications prescribed by a
doctor do not conflict with other medications. Would produce a pop-up that shows the
doctor the conflict and allows for over-ride if the doctor still feels it’s the best option

Performance

 The system must be operational during clinic hours

 The system must provide information quickly and cleanly Control Examples

 The system must require a log-in to protect patient confidentiality. This also allows for
tracking who makes what changes Questionnaire

4. Design a questionnaire to learn how New Century patients feel about

insurance procedures and appointment scheduling. Your questionnaire should
be designed for a sample group of patients, and should follow the suggestions in
this chapter. After you complete the questionnaire, select a sampling method
and explain your choice.
The purpose of this chapter is to learn how the patients feel about the like the scheduling.it is
very important to understand our patient concern and provide the services and insure patient
satisfaction please complete survey and return to receptionist circle the correct answer

1.What is the level of difficulty when you an appointment?

(a) easy
(b) Very easy
(c) difficult
(d) Very difficult

2.How long would It take to schedule an appointment?

(a) short time

(b) very short time
(c) long time
(d) very long time

3. How satisfied are you with time taken to book an appointment?

(a) very satisfied

(b) satisfied
(c) not satisfied
(d) very dissatisfied

4. How do you prefer to book an appointment?

(a) online
(b) phone cell
(c) visiting clinic

5. What is level of difficulty when you provide our clinic with your insurance information ?

(a) Easy
(b) Very easy
(c) Difficult
(d) Very difficult

6. How accurate you think is our billing insurance company?

(a) very accurate

(b) accurate
(c) not accurate
(d) very inaccurate

7. How satisfied are you with our insurance procedure?

(a) very satisfied

(b) satisfied
(c) not satisfied
(d) very dissatisfied

8. How do you prefer to provide your insurance information

(a) Filling a form in the clinic

(b) Online application
(c) phone call

9. COMMENTS.